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From YouTube: Oklahoma City Water Trust - October 27, 2020
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A
A
A
A
Speakers
will
be
allowed
three
minutes
to
comment
staff
will
attempt
to
submit
requests
received
during
the
meeting
to
the
chair.
Please,
please
press
star
six
to
speak
when
recognized
by
the
chair.
Thank
you
with
that.
I
will
call
to
order
the
october
27th
meeting
of
the
oklahoma
city,
water
utilities,
trust
we
have
a
quorum.
B
A
A
A
And
it
passes
5-0
next
on
the
item
is:
is
the
concurrence
docket?
There
are
five
items
of
projects
that
are
being
done
concurrently
with
water
utilities,
trust
in
the
city
of
oklahoma
city.
A
couple
of
these
are
maps
projects
today,
there's
a
change
order.
I
think
on
some
improvements
by
well.
There
is
the
the
approval
of
the
the
lower
park
and
the
utility
work
that
goes
along
with
that.
So.
A
Five
items
is
there
a
motion
to
approve
the
concurrence
docket.
A
There
are
no
items
under
the
emergency
construction
contracts
today,
next
up
or
is
item
six
items
for
individual
consideration.
The
first
is
a
presentation
on
the
72-inch
water
main
condition
assessment.
F
G
Very
good,
thank
you.
I
hope
I
get
through
this
presentation,
because
the
house
slice
in
my
house
have
been
flickering
all
day
today,
so
we'll
see
how
this
goes.
G
The
draper
treatment
plant
is
one
of
our
two
treatment
plants
for
water.
It's
located
there
on
the
southwest
side
of
the
draper
lake,
and
it
has
several
big
inch
mains
that
come
out
of
it,
one
of
which
is
a
72
inch,
pre-stressed,
concrete
cylinder
pipe,
and
it's
one
that
we've
had
a
historical
problem
with
since
we've
had
had
it
installed
in
1989.
G
We've
had
problems
with
it.
We've
had
a
total
of
18
different
kinds
of
emergencies
where
we'd
have
to
shut
down
the
main
and
disrupt
service
to
the
city.
11
of
those
18
were
actual
catastrophic
failure
of
the
pipe
itself
where
we
had
a
break
now
to
go
into
the
anatomy
of
the
concrete
pipe.
It
has
a
thin
steel
cylinder
which
gives
it
its
shape
and
then
that
cylinder
is
protected
on
the
inside
of
the
pipe
by
a
thin
mortar
coating
and
on
the
outside.
G
It
has
a
thicker,
concrete
coating
and
what
gives
it
the
pipe
its
strength
are.
All
these
little
wire
wrappings
that
go
around
and
around
in
a
spiral
fashion,
and
then
it's
protected
by
a
thin
coating
of
concrete.
If
you
get
enough
of
these
wires
broken
over
time,
then
you
end
up
with
something
that
looks
like
that.
This
is
one
of
the
catastrophic
failures
on
our
line.
G
I
think
back
in
2016
here
you
can
see
the
individual
wire
wraps
that
have
failed,
thereby
leaving
the
pipe
vulnerable
to
failure,
because
that
little
thin
steel
cylinder
gives
it
no
strength
whatsoever,
but
back
in
2016,
when
we
had
our
last
main
break.
Luckily,
we
had
installed
a
48-inch
main
next
to
the
72-inch
main
to
where
we
can
route
water
service
through
that
main.
G
While
we
attended
to
the
broken
72
inch
and
we
were
able
to
get
the
line
back
in
service
in
about
a
week,
because
that
we
had
these
repair
pieces
on
hand
at
the
draper
plant
and
the
273
thousand
dollar
cost
it
took,
was
we
pretty
much
labored
to
install
the
the
pipe
so
back,
then
we
were
thinking
okay,
we're
kind
of
getting
a
little
tired
of
repairing
this
pipe,
especially
at
these
high
prices,
and
we
were
seeing
a
frequency
of
failure
along
the
pipeline.
G
So
we
identify
seven
and
a
half
miles
of
this
pipe
to
be
replaced
and
with
a
construction
estimate
of
a
little
over
32
million
dollars,
plus
or
minus,
and
then
we've
got
to
think
well.
How
about?
If
we
assess
the
pipes,
condition
and
see
exactly
is
the
whole
thing.
What
I
call
rotten
or
are
there
certain
aspects
of
it
that
can
be
seen.
G
So
we
hired
triad
design
group
and
through
them
they
hired
pure
technologies
to
do
several
types
of
inspection
in
the
pipe
we
fully
drained.
We
well,
we
drained
the
pipeline
and
they
did
an
electromagnetic
inspection
where
they
had
a
man,
go
inside
and
and
push
a
cart
that
has
electromagnetic
sensors
on
it.
That
gives
a
an
overall
assessment
of
the
wire
wrappings
from
inside
the
pipe
those
places
that
we
could
not
drain
fully.
G
We
inserted
a
robot
to
go
down
there
that
was
remote
controlled
and
it
also
had
the
same
electromagnetic
sensors
to
get
a
sense
of
how
well
the
wire
wrappings
were
doing
in
the
areas
where
they
were
doing
the
demand
electronic
electromagnetic
inspection.
We
also
had
a
team,
follow
them
and
tap
on
the
pipe
and
visually
look
at
the
inside
of
the
pipe
to
see
what
there's,
what
the
condition
would
be
in
some
instances.
G
While
they
were
tapping,
they
found
a
couple
of
hollow
spots,
which
is
an
indication
that
the
lining
kind
of
pulling
away
from
the
steel
cylinder
and
in
some
instances
they
found
cases
where
the
lining
had
actually
fallen
off.
G
In
many
cases,
though,
where
we
found
where
the
pipes
joined
together,
we
found
the
mortar
in
between
these
two
connections
had
been,
had
failed
and
is
missing.
So
there's
those
were
some
sort,
some
cases
of
repair
right
there.
In
addition
to
assessing
the
pipe,
we
also
assessed
the
the
valves
that
were
in
line
in
the
pipeline.
E
G
The
pipe
and
sealing
up
against
the
the
walls
of
the
the
valve,
so
the
results
of
this
of
the
electronic
electromagnetic.
G
That
out
of
2624
pipes,
only
134
pipes
were
found
to
be
have
broken
wire
wraps
or
what
I
call
distressed
pipe,
and
that
means
that
they
either
had
anywhere
between
five
to
thirty
broken
wire
wraps
within
each
pipe
segment.
G
G
So
for
that
effort,
we're
looking
at
a
kind
of
like
an
estimated
cost
of
two
billion
dollars
versus
the
original
32
million
that
we
saw
that
for
our
total
replacement.
H
G
Yeah
during
the
the
time
that
we
installed
this
pipe,
the
pipe
manufacturer
had
messed
with
the
chemistry
of
the
wire
rounding
wire
windings,
and
that
made
it
a
little
more
brittle
and
due
to
normal
pump
operation
and
some
surge
events.
When
we
lose
power
at
the
plant.
You
know
the
pipe
goes
through
a
kind
of
like
an
expansion
and
contraction.
You
know,
and
it
kind
of
wears
out
the
pipe
or
the.
G
A
A
60
inch
diameter
pipe.
There
are
only
two
options:
there's
a
composite
concrete
pipe,
which
is
what
this
is,
and
it
has
some
problems
where
you
can,
you
can
buy
steel
pipe,
which
is
generally
a
little
bit
more
expensive,
and
so
that's
it
isn't
like
it's
system
wide.
It's
only
in
these
large
large
diameters
and
the
only
pipe
that
we
have
in
the
finished
water
system
that
is
over
60
inches.
Is
this
line
that
comes
out
of
this
out
of
the
south
side
and
goes
west
out
of
draper?
A
G
I
G
I
G
A
The
item
is
to
receive
the
concession
condition
assessment
report
project
wc-0904.
Is
there
a
motion
to
approve
the
report.
A
A
And
accepted
by
by
trustee
martinez
brooks
any
other
questions
or
comments.
A
And
it
passes
five
to
zero.
The
next
item
on
the
agenda
is
amendment
number
two
to
contract
with
engineering
services
with
triad
design
group
for
the
next
step
of
this
project.
It's
an
increase
of
thirty
six
thousand
six
hundred
and
six
dollars
and
seventy
five
cents
any
explanation.
Mr
general
ranger.
F
Thank
you,
mr
chairman
triad
was
the
engineer
for
phase
one
and
two
where
the
evaluation
and
wrote
the
report,
so
we
recommend
using
them
for
an
increase
of
36
000
to
manage
the
construction
of
the
replacement
of
those
30
joints.
A
A
The
next
item
on
the
agenda
is
a
joint
resolution
with
the
city
of
oklahoma
city
in
the
state
of
oklahoma
city,
environmental
assistance,
trust
to
direct
the
general
manager
of
awkward
to
take
all
tasks
necessary
to
establish
there's
a
lot
of
of
language
here,
but
in
essence,
we're
combining
the
environmental
assistance,
trust
which
is
the
city
of
oklahoma
city's,
solid
waste
system
with
the
oklahoma
city,
water
utilities,
trust
all
of
which
are
presently
under
the
the
utilities
department
city
of
oklahoma
city
and
run
by
the
department
which
chris
browning
oversees.
A
F
J
J
We
have
spoken
to
the
rating
agencies.
We
anticipate
no
negative
impact
on
ratings
from
this
merger
and
once
during
the
process
of
the
merger,
we
will
be
defeating
the
remaining
debt
that
is
outstanding
for
oc
next
steps.
We
talked
to
council
this
morning
so
that
we
can
begin
preparing
legal
documents.
J
A
I
I
just
had
one
question
of
craig:
I
take
it
once
the
environmental
assistance
trust
is
gone.
All
these
matters
will
come
up
on
the
city
council
agenda
under
the
concurrence
docket.
D
D
A
This
is
actually
a
significant
issue.
It
really,
it
really
increases
the
the
total
revenue
for
the
oklahoma
city,
water
utilities,
trust.
C
To
go
with
the
joining
of
the
trust.
A
J
A
The
next
item
on
the
agenda
is
to
enter
into
executive
session
to
discuss
leo
ethanol
versus
the
water
resources
board
of
oklahoma
and
the
city
of
oklahoma
city.
Before
the
supreme
court
in
the
state
of
oklahoma.
I
would
recommend
we
go
into
executive
session
vote
now
and
then
complete
the
docket
and
then
go
into
executive
session.
A
A
A
Next,
on
the
is
item,
seven
items
from
trustees:
are
there
any
other
items
that
trustees
would
like
to
discuss.
F
Me,
okay,
on
my
end,
can
you
hear
me?
Okay,
yeah.
I
wouldn't
hear
you
okay,
here,
okay,
good,
I'm
getting
a
lot
of
static.
Listen!
Look
at
your
breath
on
your
rears!
We
have
about
fourteen
thousand
three
regular
customers
in
our
years
right
now,
with
about
three
million
dollars,
we
are
actually
on
target
for
expenses
and
revenues,
even
though
we
have
so
many
in
a
rear.
So
so
we
made
the
adjustment
the
in
the
modified
budget,
so
we're
still
in
a
pretty
good
shape.
F
We
do
have
a
presentation
that
we've
been
waiting
to
do
for
quite
some
time
and
lee
booth
is
with
us.
She
is
the
customer
service
superintendent
she's,
going
to
tell
you
all
about
our
new
customer
portal
that
we'll
go
live
in
in
just
a
few
days.
So
lee
are
you
with
us.
E
E
You're,
starting
to
yes,
there
we
go
there,
we're
here,
okay,
good
afternoon,
first
off,
I'm
a
last
minute,
pinch
hitter,
and
so
I
will
own
that
and
claim
that
your
presentation
today
was
to
have
been
by
our
project
manager
for
this
project.
Kelly
hadsell,
like
many
of
our
employees.
Today
she
is
trapped
at
home
without
electricity,
and
so
I'm
going
to
talk
about
her
project
and
the
accomplishments.
E
There
we
go
so
I
came
before
you
on
june
18
2019
to
obtain
authorization
and
a
funding
request
for
a
number
of
customer
service
improvements.
These
included
some
restructuring
in
our
call
center,
as
well
as
some
upgrades
to
our
telephone
system,
and
we
were
also
developing
a
new
customer
portal
and
mobile
application.
E
The
work
on
that
customer
portal
or
web
page
has
been
completed,
and
we
are
here
today
to
give
you
a
little
sneak
peek
before
we
go
live
next
week,
so
the
portal
provides
some
new
functionality
for
our
customers,
as
well
as
some
improvements
to
existing
online
services.
E
So
I
want
to
walk
briefly
through
the
features
and
as
I
do,
I'm
going
to
switch
back
and
forth
between
a
view
of
the
portal
and
a
view
of
the
mobile
application,
so
that
you
can
see
the
the
cohesive
cohesiveness
between
those
two
crystal.
I
don't
think
that's
working,
maybe
I
should
try
and
share
my
screen.
It's.
E
E
Yes,
okay,
now
we're
ready
for
the
next
page.
Okay,
so
this
is
the
main
login
screen
for
my
okc
utilities.
That's
the
name
of
the
new
portal.
From
this
main
page
customers
can,
without
logging
in
make
a
one-time
payment
view
alerts
within
the
system.
We'll
talk
some
more
about
that
obtain
efficiency,
information,
so
conservation
tips
and
programs.
E
And
again,
you
can
do
all
of
this
without
logging
in
to
the
portal.
Of
course,
we
want
them
to
log
in
for
the
expanded
services
and
crystal
fuel
next
slide,
we'll
talk
about
that.
So
once
you
log
in
establishing
a
profile,
this
is
what
the
home
page
looks
like
so
across
the
top
are
icons
for
different
modules
and
we're
going
to
go
through
those.
But
basically
you
see
on
this
page.
The
customer
information
will
be
up,
for
the
specific
account
will
be
up
in
the
top
corner.
There.
E
That's
the
customer
account
name
nope
back
there
we
go
customer
account
name,
so
customers
are
able
to
manage
multiple
pro
multiple
properties
with
that
drop
down
box.
We
just
have
it
grayed
out,
because
this
is
a
specific
account
or
blocked
out,
because
it's
a
specific
account
so
at
a
glance
on
this
home
page,
you
will
see
the
ability
to
look
at
billing
to
view
your
bill
to
pay
your
bill
to
look
at
the
specifics
for
your
trash
collection.
At
your
address
usage
information,
you
also
see
your
imsa
status,
your
enrollment
status.
E
There's
also
specific
information
about
your
account
notifications,
which
we'll
talk
about
later,
that
you
can
sign
up
for
communication
that
you
elect
to
receive
from
us
alerts
which
equate
to
outages
those
will
be
main
breaks
or
large
service
interruptions
that
our
dispatch
folks
are
working
on.
The
compare
tile
will
allow
you
to
compare
your
usage
information
from
one
year
to
the
next
and
then
again
a
tile
related
to
efficiency,
so
on
this
next
slide,.
E
Now
I'm
jumping
over
to
the
portal,
and
I
show
you,
on
the
left
hand,
side
what
the
app
looks
like
in
the
app
store
my
okc
utilities.
The
center
splice
is
a
rendition
of
that
login
page.
So
here's
where
you
would
sign
in
after
you'd
established
a
profile
or
where
you
could
register
a
new
profile
and
again
the
customers
have
the
same
some
of
the
same
functionality
that
they
have
on
the
portal
with
consistent
icons.
E
E
So
next
slide
crystal
there
we
go.
This
is
the
main
billing
screen,
so
here's
where
your
account
charges
will
be
listed.
So
I
understand
that
the
text
is
rather
small
in
this
presentation
format,
but
it
is
a
responsive
website
design,
so
you
can
zoom
in
to
it
so
that
you'll
have
a
larger
font
and
the
page
will
also
realign
and
optimize
based
upon
your
screen
size
so
over
to
the
left
there.
E
You
will
see
a
banner
that
says
right
now
says
my
account
manager
account
with
ease
those
are
banners
are
located
throughout
these
slides
on
different
modules
and
they
allow
us
to
control
messages,
promote
programs
like
recycling,
affordability
or
conservation,
and
those
are
customizable
issues
that
customizable
content
that
will
be
able
to
modify
ourselves
in-house
on
this
screen.
Customers
who've
logged
in
can
make
a
one-time
payment
and
make
a
donation
to
h2o.
E
When
your
payment
is
received,
you
can
enroll
in
auto
pay,
which
will
include
the
option
for
recurring
h2o
donations,
and
you
can
also
enroll
in
various
payment
arrangements,
including
average
monthly
billing,
and
obtain
a
payment,
extension
or
installment
plan
on
the
next
slide.
We'll
look
at
the
usage
module.
E
There
we
go
so
here:
customers
can
look
at
their
consumption
graphically
and
an
important
addition
that
we've
not
done
previously
is
we've
included
the
tier
indicator
lines.
We
believe
that
these
tier
indicator
lines
will
help
customers
understand
the
impact
of
increased
consumption
on
their
bill.
E
Customers
who
have
more
than
one
meter
on
this
account,
can
use
the
drop-down
service
type
meter
up
over
in
the
corner
there.
That
says
water
that
will
allow
them
to
look
at
consumption
for
other
meters,
for
instance,
if
they
have
an
irrigation
meter
on
the
next
slide.
We
look
at
the
compare
module.
E
This
takes
the
consumption
which
we've
provided
on
the
bill
and
on
the
website
before
really
to
the
next
level,
and
it
allows
customers
to
look
at
a
side-by-side
view
of
their
water
consumption
for
two
years.
The
green
is
the
previous
year
in
this
instance,
and
the
blue
is
the
current
year,
and
we
believe
that
this
offers
a
substantial
benefit
to
customers,
because
they'll
be
able
to
see
their
increased
seasonal
usage
and
compare
it
for
the
entire
summer
period.
E
Rain
in
may
june
july
august
september,
and
so
while
customers
may
use
the
same
amount
of
water
over
that
late
spring
and
summer
time
period,
it
could
be
drastically
different
in
may
and
august
and
by
allowing
them
to
see
the
comparison
over
the
entire
year.
We
believe
that
it
will
help
them
understand
their
usage
better
and
hopefully
answer
some
of
their
questions.
E
So
now,
if
we
go
back
to
the
portal
view
to
the
mobile
view
slide
here,
those
first
two
slides
depict
that
billing
module
that
we
saw.
E
So
this
is
the
functionality
that's
available
on
the
mobile
app
that
mimics
all
of
that
billing
information.
So
your
water
usage,
your
drainage
fees,
your
trash
charges,
your
ambulance,
your
mcp,
so
the
usage
tab
there
again,
mimics
the
website
has
the
tier
lines
and
then
finally,
the
compare
module
allows.
You
then,
on
the
mobile
app
to
compare
your
usage.
E
E
E
E
So
the
next
slide
just
briefly
shows
notifications.
This
is
really
a
depiction
of
an
inbox
type
notification.
That's
managed
much
like
email,
but
it's
correspondence
that
the
customer
has
had
with
the
call
center
that
they've
contacted
us,
or
it
reflects
notifications
that
they've
signed
up
for
and
that
they've
received.
So
it's
managed
like
an
email
box
next
slide.
E
Finally,
the
efficient
module.
E
E
E
And
crystal
you
didn't
get
that
segway
there
you
go,
customers
are
going
to
have
to
log
in
and
create
a
new
profile.
We
know
that.
That's
not
necessarily
a
popular
approach
with
customers,
but
we
think
it's
important
for
people
to
know
that
this
is
not
an
upgrade
to
an
existing
site.
This
is
a
replacement
of
an
existing
site
and
we
need
for
those
customers
to
log
in
and
establish
their
own
payment
profiles
and
their
contact,
information
and
preferences
with
us,
and
so
it
may
be
a
pain
point
for
some
up
front.
E
But
it's
a
one-time
pain
point
and
we
believe
that
the
process
is
significantly
easier
than
it's
previously
been,
and
so
we're
very
hopeful
that
customers
will
respond
to
that.
The
good
news
is,
is
that
you
can
regis
register
from
your
computer
and
establish
that
profile
and
it
will
carry
over
to
the
mobile
app
you
would
just
log
in
or
you
can
register
on
the
mobile
app
and
again
use
that
same
login
credential
when
you're
back
at
your
computer.
E
Customers
are
very
frustrated
when
they
have
web
problems
and
they
contact
us,
and
since
we
can't
view
what
they
view,
that
sometimes
extends
the
length
of
time
it
takes
us
to
resolve
their
issues.
So
we
believe
that
by
being
able
to
things
real
time
from
their
view
that
we'll
be
able
to
resolve
their
issues
much
faster.
Our
customer
service,
reps
who've,
been
testing
this
environment
love
this
and
they're
very
appreciative
of
it
also
added
benefits.
E
We
we
are
really
have
expanded
options
for
h2o
contributions
and
recurring
contributions.
We
hope
to
expand
customer
donations
in
that
area.
I've
talked
several
times
about
increased
communication
and
public
education
and
post
go
live.
We
really
hope
to
be
able
to
get
the
word
out
about
the
application
and
get
customers
enrolled
and
our
go
live
date
is
scheduled
for
next
november.
The
2nd.
E
And
so
with
that,
this
was
a
postcard
that
our
customers
received
last
month
to
inform
them
that
the
new
portal
was
coming
and
I'm
happy
to
take
any
of
your
questions.
I
Looks
correctly
when
I
get
calls
from
ward
constituents
about
a
a
spike
in
their
water
bill
a
lot
of
times
it's
a
result
of
some
type
of
leak.
Well,
the
two-year
consumption
module
be
a
good
tool
for
letting
people
identify.
They've
got
a
problem.
E
Oh
absolutely
absolutely,
and
we
are
working
very
hard
on
some
not
to
change
the
subject,
but
we're
working
very
hard
on
some
improved
leak,
educational
material
and
a
proactive
response
that
we
hope
will
really
help
us
in
the
spring
and
summer,
but
absolutely
the
ability
for
customers
to
see
their
consumption
over
a
two-year
period.
E
E
Absolutely
absolutely
we're
going
to
do
it
as
a
bill
insert
it's
finalized
and
we.
We
are
initiating
a
program
where
we'll
automatically
send
that
to
customers
whenever
they
have
a
substantial
increase
in
their
consumption,
just
to
advise
them
to
kind
of
be
aware
and
look
around.
E
H
E
Yes,
ma'am
they
will,
the
old
app
will
go
away
and
will
be
removed
from
the
app
store
and
then
the
note
app
will
become.