City of Portsmouth, New Hampshire Cable and Broadband Internet Commission, 16 Mar 2023

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From YouTube: 3.15.2023 Cable and Broadband Internet Commission

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3.15.2023 Cable and Broadband Internet Commission

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uh First step, um or maybe another record to do a roll call. Yes, I'm sorry roll call! Yes right. Okay,.

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Those rodriguez, rock um and suzanne woodland, deputy city manager, okay,.

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Okay, all right so now we're going to uh approval the minutes for uh january 11th, food itself.

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Copies and I know I'd- send the link um by email a while ago now, um so I think the opportunity here.

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Is for you to provide feedback to stephanie, so we can, you know, take your feedback and massage.

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This further, as maybe maybe um say they were close, so I think that's the piece right now.

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um We are still in public section, so I just be sensitive to. If there's anything you want to talk.

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That would have an intersection more directly with our podcast negotiations. We could always.

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Move this conversation into a non-public session, but if you're you know depends.

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On the nature of your comments, so I'm just letting you know that you want to just jump in.

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It's pretty straightforward, but we may have things in your head. That suggest you want to.

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Have a conversation in non-public because of the way this survey and the information.

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You're able to get out of the survey in a place with contract negotiations.

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um So I'm happy to do it either way, depending on how you see this survey and what comments.

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You might have, um in which case you have the standard motion um into non-public.

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Seems appropriate, depending on the nature of your comments.

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I have one comment that maybe I would say: okay.

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But I'd say, like you know, maybe what we do is we.

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This is where I'm on this piece of the gen on this agenda step: three we'll create the public.

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The stuff that's available or that's a program for public and then we'll close rarely and then.

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Any thoughts on that yeah I mean again. I think that it's good. I think that it's it's the team.

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Sort of are going, and you know the things that we alluded to once uh you wanted to know about.

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Like the future use of the utility that you know, that's upon that and then the current.

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Yourself and be able to easily.

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So if it kind of main basis.

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But again we can discuss things with private if there's any specifics.

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That's overall, my issue looks good, except for one concern. One reason. So, if I asked one question, are.

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We having just put together a survey for the current department and baseball programs. They.

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Were doing a similar satisfaction range of one to five, those one to ten give you nuance that.

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You're looking for or do you think, that's too wide range response. My vote is fine yeah good thanks.

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I'm gonna ask uh what would be the distribution email us [music] um into the surveys.

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um Yes, the last request, I would name, is charged with printing and distribution.

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And I'll take it on my own expense to just print flyers and go lay them out.

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Different places like that, I just see if we can get casual responses and stuff like that.

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um Keep in mind, we can help you distribute to the senior center, and that is a good distribution for.

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You, um along with the library so we can hit those places and stephanie can help us again.

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So then the other question I have is: should we set dates open the survey? What is the surveyed.

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So um usually, please complete by dating the card of this people, to do it when they look at.

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It because otherwise it gets lost right. I thought I always thought that again having a nice qr code.

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Nice card of some sort and try to work with any of the local businesses. I mean everyone.

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On islington and I'm sure that they would be more than motivated to possibly aid in any better cell.

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Phone coverage in their area, so um I don't know if there was any restrictions or stipulations.

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On that or if anything had to be run through channels or whether we could get this back of.

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These into kind of go on our own and figure it out. So this survey is geared specifically to comcast.

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We talked about doing an additional survey yeah on the cell phone coverage, so I was 19.

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Just give us a master that we can ourselves, I would say, yeah, you know the places that either again businesses or other things.

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And then some kind of stuff, so distribution yeah. No, this is good that we talk about the.

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Communication distribution plan, portsmouth housing authority has available contract.

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Through which they then sub-build the tenants, that's not which left side so we're going to talk.

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To pha that's how they they did theirs, because they're considered like a commercial client. So our.

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Target audience really is residents okay for this now the cell phone survey that hopefully will more.

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Available sort of kick this off, and this is always something our little learning. You know test um the.

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Cell phone survey, I think, is broader, it does reach businesses and it does reach all of those other.

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um Multi-Family residential type programs, because a lot of them are they don't have landlines as.

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We've talked about in the line, so I think for this one, it's narrow because of our contractual.

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um Contract is focused really on residential customers. Okay, um so this one will be the.

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Narrow one, but we definitely want to talk about the communication plan for the bigger one so.

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I'll, let you keep track of that stuff, but I want to plan two sorry. I think the last time we were.

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Talking about um a distribution to our full 5000 name list, which is predominantly most of us and.

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Who are asking people right at the beginning? Are you a comcast customer and that later are.

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You supposed to get some, I think we can sort that way um and then um putting out you can do tuesdays.

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One is to announce the survey in its own email, with a link or directly to that fullness, which.

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I think is the most compelling and then we can put a reminder in a city newsletter on monday.

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Is so we reinforce that um and then I'll create the qr code? You need to tell me what you'd like as.

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A closed date, but then I'm wondering if you would like a postcard with a little bit of information.

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On the qr code, are you thinking of just a piece of paper holding the thirds? What what's your.

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Vision for how this appears to the public, let's go. Oh yeah. I was just trying to pick an option.

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Also, oh sorry, you said that we did last summer there were.

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A person- maybe I started asking that yes or no, I don't see anything about.

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You encouragement resonance and in that way it was just otherwise reference yeah.

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And then on the back, they have the choice of whether or not you know.

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We might have to take words to people who don't provide their name and address and.

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Say that they are because otherwise we don't have that indicator because they are or not.

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And I so then I can give you an afi 11 sheet that basically would look like.

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The email that would be sent out guys with the actual url and the qr code. Thank you.

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What do you guys think about the term? How much do they do? What is your experience.

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Many many surveys have been driven by when we needed the information, but so sometimes.

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They're two weeks sometimes they're a lot. um I think, if you do 30 days, that we should schedule.

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Two weeks that sounds good, yeah we'd be able to see. I mean big, responsive stress if we drop on.

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What happened about the majority of information.

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So assuming we turn this around fairly quickly.

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um April 15th like that, if they don't tie it to tax day, get emails on tax day, okay, say april, 30th.

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You know if it takes a little bit of time for you and I to do a final product of the contractor.

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Going out there are time.

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One thought that I had on the on the draft is whether we need to define cable.

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Tv service, so in the first paragraph, whether we need to add a sentence or.

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Two that says we understand that comcast backslash xfinity offers multiple services.

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Including telephone blah, blah blah, we have specific questions about television service.

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Yeah, at the same time, I think it is important because I think, as the lions continue to blur.

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Between what is you know, streamed tv versus you know that it's some people don't know the.

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Difference right, I know that's why I just struggled whether to say anything. Awesome.

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Thank you, we don't that's. I that's why I brought it for discussion because I.

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Could see pros and cons either way, you also brought up xfinity. I think that's something.

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Important to put on on this technology as comcast, but to current instructions.

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They've been rebranding.

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And if we need to, we can take additional comments and kind of move in. You know when.

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We finish if we want to finish the other public agenda items.

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Yeah now with previous services,.

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Obviously, having somebody just hand something to you with the qr code, you know it's like do. We have.

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You done it before, but also I'm thinking do we need to have you guys have some anybody who's.

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Handing it out have some sort of an id so that it's like okay, it helps legitimize. Nmi is being.

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No, I mean not being paranoid because there is the healthy cynicism um in the general public. So what.

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We have found is the identification of the city cl city of portsmouth, all that identification.

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In this fire is useful, first of all, but then having I, I would suggest that we include a link.

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At the bottom of the flyer to your page about the commission- okay, um just through widgets.

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Shoe decorated jackets seriously.

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I still think you're an astro japanese. Well, you have a friend at city hall,.

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Be careful what you wish for, because.

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um You know what a motion to finalize a survey over the next you know what I'll do is so.

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We'll take your comments. Stephanie will work with those. What I'll probably do is distribute.

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The final draft and say this is final. If I don't hear any objections, it'll launch, if someone has.

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An objection or a concern I can reach out to rob and we can decide. Do we just quickly.

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Pull together even if it's a short meeting to finalize this and have a discussion or you know,.

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Rob rob's good, saying: hey, I hear it, but let's get this out the door. So it's kind of up to you.

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um So if you would like to do some kind of motion to work to finalize.

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You know a survey with these additional comments, subject to rob having the authority to call.

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Another meeting, if it turns out because it meets another final, look before it goes out the door.

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We can probably scramble and find a time frame and a short meeting. How does that sound sorry.

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I'd like to make a motion that, when you proceed to the survey, is needed, published schedule. Okay,.

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All right hold on. Let me just make a note.

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I have a question about the flyer that gets created. I work in social media stuff.

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Like that, so I'm thinking about the look of upset flyer, you know one to grab attention or.

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Again, big red words that say you know tell us, you know, city of portsmouth, tell us about your.

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Experience with comcast xfinity using their logos, this is really nitty-gritty. This is, I.

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Don't know I'm going out by complete tangent, but I don't know if that's something that.

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You need to decide collectively, I don't you know, but just an idea.

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Okay, cool okay! So we'll do that because we can, like I said we can send around.

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Drafts and if it needs more conversation, it's not a big deal, we're not on our time crunch. So.

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We need to hold another meeting to look at the next draft. That's fine too, and if it turns out.

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All the pieces that are being offered now and in private session in non-public session.

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um If you're happy with the final, then they bring it home just launched. So I think you.

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Can leave it a bit flexible, I think very easily means or survey a flyer company.

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I think it's these to be separate than um the actual survey and the communication items portion.

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Yep, so I at the I.t department has been very busy rolling out uh august 365, so.

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I had not wanted to try and corral um someone, probably whether it's alan again or someone else.

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I'm going to put that on on fold a little bit until, like.

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I finished the roll up and have a little more of a bandwidth, but that is on my list um to set up a.

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Meeting and as I understand it was still good like this time, wednesday afternoon tends to be a good.

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Time for both students, because that's what I would shoot for, I was trying to find a time that would.

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Work because I know like rob and jason you were going to be pointing for that conversation. Correct.

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And I think we're thinking on when we just do it larger same here's, what we're interested in yeah. I hope our citizens and.

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We challenges: do you face and yeah, depending on what they present on.

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The last question, questions and stuff, but other than that specific certain points.

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The only thing I wanted to bring up- I don't know if um I think what we need to also is.

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Just follow up meeting with verizon, maybe sometimes that was on my list to ask if.

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You would like one because I've given what they told us. It sounded like your things.

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And I have been privy to sort of communications, there were some issues that they got resolved.

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You know in terms of end interplay with the city and things just being a little slow on something.

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And then like, oh, no wait just resolved so um so that was on my list to kind of check in with them.

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And wanted to ask you what time you would like, so I was thinking several of them.

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Yeah, because of the schedule that gave us security, call, is kind of just a scheduled.

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Improvements to them for like first half of between 23., so we want them now. I'd probably.

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Be like interesting working on it actually wouldn't so maybe get along in our office.

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On schedules, as well as in identity, but also maybe that might be something we'd.

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Probably started think about establishing and meeting on our you know basis with.

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The provider just to kind of keep the lines of communication going so that.

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We established that okay, not so much busting and getting a lot of time, but.

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Like helping them interface with the public in one more ways, and it's not just on them,.

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Yeah. Okay, so then what was the other provider? We've got in mind.

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So I guess that would be the next one after that.

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And now that we're talking about the surface, we're getting a little better about how we want to frame.

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Questions and the communication go along, so um the other thing is, the city is um looking at.

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Additional tools that we have for getting public input, so those tools we're starting to look at.

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More closely, so maybe by the time you know we get this first one launched for comcast. There may be.

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An additional conversation or additional tool we can bring to the table for that next round, so yeah.

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The cellular you know, location data is obviously.

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Most important important part of it almost yeah, it would be really cool.

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Things accused in bed- and you know I don't know if it has to speak through.

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The city to basically link be linking to a website like speedtest.net, which is.

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Something that you could say you know as part of maybe at the end of the survey. Would you.

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Mind taking the speed test and I don't know how it was like again, there's a plug-in or something that.

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Would allow me to run this and get the results or something I'm not sure I can do something search.

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As well, um but that would be kind of cool, because otherwise the surveys can be based off of purely.

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Feelings- and you know my service doesn't feel good.

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In this area, whereas if it's like somebody at home, affordable service.

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You can submit your results or something um prioritize. The one thing would be able to speak.

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This, too, is normally. You want to run that speed, testing, there's nothing else on the line yeah, so.

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That being, I think, it's not a bad idea to be politically. The data may not maybe on.

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The observer broad spectrum at granular level, but I think it's an interesting idea yeah. I.

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Was just looking at the speed test app and it's actually they're they're kind of doing.

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Our job for us they're aggregating, they have maps of cell phone coverage and you.

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Can even choose by the provider so hht uh speed test stuff. You know it's just.

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A speed test app but yeah, you choose att, you can see your area and you can see like parts.

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Yeah, if there was a way that we could somehow get.

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Real data from this survey, rather than sort of proportional data, you know you.

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Know we could then take that and go and then find our research based on that it'd be cool.

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If we could get raw numbers right right from the source or something but then it's a no.

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Cost, technically, you know what you'll have to know what you're paying for what you're getting.

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Well, yeah the information sort of recorded automatically. I am a person too yeah yeah again. This is it could.

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Be effective, but sometimes I'm very surprised of what integrations are out there for future.

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um But there is so much right. You go anywhere, I tested like 300 in the morning thousand. You know.

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In our leaders statistic times well, keep in mind, you can also get initial data back. You know that.

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Oh yeah, I often have a problem in my homework at my business. Then you could deploy. You know we have.

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Intern legal department somewhere- um and there are other departments that sometimes.

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Get insurance and okay give our job today is to go to these 10 locations, and let's do that test.

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So we could do something like that once we had some initial data some spots, that we want to do.

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um That might be actually kind of above um get out of the office project so just know. I said I.

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Don't think those departments getting an intern um and typically there are other interns and.

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We try and get them out of the office and really something hands-on that then they can learn about.

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What a committee is doing or some aspect of its service so.

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We're somebody of capturing that data in the survey. I think it would be an.

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Interesting incentive to participants yeah what.

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The the industry is telling you this speed test, so the one thing is cleaning and being the united.

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Experiences and when you run that speed test you're running basically running through from.

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Whatever your device is all the way through, so in at least some cases like, I know that we have this.

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Issue once where I work with, where it ended up, we had a bottom, like it ended up being our equipment.

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Not before it even got to the isp so again we need to make sure that we that could a lot of.

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Times people like, oh, my my internet's horrible, well yeah, because your router, your access point, is.

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Is that you know 10 years old and it's it's dropping your connection there not at the internet.

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Service provided right which, but you can't really tell that it's not something that you can diagnose.

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Most of each of us, I think, can differentiate at least from getting people off the wi-fi. So.

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That's that would be the biggest issues if they're connected with wi-fi when they run a speed test on.

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Their phone they're going to get the wi-fi speed based on all of that. But if the audience every.

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Geo equipment as well you've got an annual router, that's cooking! You up, yeah, but with women around.

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The cell phone- it's just cell phones, that's true yeah! So that's so and that's something so I am.

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Looking and seeing other people doing speed tests and it's a makeup process. They provide a link and.

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Identify fields for you essentially entering your results into um so yeah, so you know make sure that.

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Your phone isn't wi-fi, is turned off yeah visit this link and you know they have a different. You.

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Know and then you put in the ip address, so you can tell if it's like a content or what, like, whatever.

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Yes, let's start with, but yeah so I mean that isn't as nice I'd like, but it would kind of eliminate.

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That sort of second layer with them you'd have to go back and revisit the data essentially to get.

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The hard numbers to then give them compare against actual coverage maps, but I don't know it's worth.

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Looking into definitely there's a clean solution, the other way I'm going to see you again see if.

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I can pull other examples. This is from west virginia state university. It's doing symptoms.

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Sounds kind of fun actually right with all the caveats: yeah.

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But yeah um something else I don't know, maybe here she would be yeah, I'm more interested in.

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Never used to be here, he was specifically over at unh and with specifically looking.

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Into high-speed wireless but adams, I don't know aol sure that was who I was actually going to.

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Speech out and see, if I knew anybody, because I used to wear a unh, that's what they do is.

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Right, that's. The thing is more prominent, but it might.

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It might be additional, especially now, as they continue to push out, because anyway,.

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Since we sort of celebrating you know, community broadband wirelessly.

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Well, I think james still tried to reach out to nick and maybe had a brief conversation.

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With him early on jason, curse came on board um and it was still pretty busy yeah. It's twins.

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um But it might be before you know it's something another reach out yeah with a.

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Very specific question: this is what we want to test. Is there what's the best tool for that yeah.

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It's kind of crazy, but I'm sure that there's a daylight and just pick up.

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All the signals and see which what the strength is there is a spectrum airlines.

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So if you want to move into non-public, someone would need to make a motion to move into non-public purposes.

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We'll start with any other additional questions.

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Thanks before we go in, do we want to distance.

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Terminate that once we're out of publication people close by meeting somebody else, okay, yeah.

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And I don't see anyone on zoom, so we have no public calling. Okay, all right. Okay,.

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