City of Portsmouth, New Hampshire Cable and Broadband Internet Commission, 31 Aug 2023

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From YouTube: 8.30.2023 Cable and Broadband Internet Commission

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8.30.2023 Cable and Broadband Internet Commission

A

Right all right good to go. uh I'd like to call the uh people and broadband internet commission.

B

To order um see as far as attendees uh I'm rob capone, I'm louis rodriguez ask chicory and suzanne.

A

Woodland, deputy city manager, regulatory council, stephanie, secord, public information officer, chad,.

C

Corner executive director of ppm tv- all right, okay, um I guess so just working down the rest.

B

List real quick first, I will just approve the uh the minutes. Real quick from uh june 7th.

B

Motion to approve all right: second, all favorite hi, hi, okay, um we are going to just re-organize things.

B

A little bit just so that uh we'd have chad do uh talk to us first, so we're gonna push him up.

B

um Which is actually, let's see, sorry, three, okay, even better all right: okay, okay,.

C

um Okay, so exciting news for pbm tv um we just signed with two different leases.

C

um Last week, uh one is at the fox run mall. That is where our studio operation will happen.

C

um So our stages, people who want to rent gear, they can rent gear through there. If.

C

They want to use green screen, they can use green screens there, they can use stages.

C

um Podcast equipment, um video recording, obviously, um and uh if they want to rent.

C

Out gear uh they can rent out through there. We also are. um We have a lease with the j.

C

Group um we have an office there, we're going to be moving our server rack to that location.

C

um Where the majority of my work and the majority of our student, our programming manager,.

C

um Will operate out of um I've talked to comcast. I know it's uh 42 days, um I'm still waiting on.

C

Them a little bit, but um we are moving uh in in the right direction for them. um They need to tour.

C

The space uh see where they can put the fiber drop in um and then uh yeah get that going and move it.

C

Over and then buy, I would think october. We would be completely out of 280 mercy so right now we.

C

Are currently moving things I just came from there uh 10 minutes ago. uh It's going to be a great spot.

C

um For members of our organization and um for our student operations, uh it's it's going to.

C

Be a real upgrade um with the ability to create content for uh our members and then um the j group.

C

Space is it's, you know it's office size uh space, but it's going to be great for programming out of.

C

um Editing um internships uh can be done there for programming learning. How to program shows.

C

And use our server system. So it's uh looking good, quick, quick question. Yeah, you said you.

D

Mentioned j group: what's the location for the g group, the location, yeah it's above, it's.

C

um It's in the offices above jumping j's, okay, um so it's actually the side door. Jumping j's! You see.

C

A lot of people going in and out of there there's a bunch of small businesses that work out of there.

C

um So we uh we got an office there and we'll be able to hold our meetings there um and uh you.

C

Know anything we want to do that that space could handle, um we won't be able to do any recording.

C

There video recording- because it's just too small but majority of our work, we're going to be moving.

C

Towards you know covering events in the town and and that just you know, we need a place to.

C

Store our gear to be able to go into town and and film, like you, know, the parade and all of that so.

C

um We should still be able to go live. um I think, there's a couple different ways. We can do that.

C

um From our studios and from downtown um so that I'm kind of working, my way and figuring out so.

D

It's a good location with you riding downtown area, of course, yeah yeah, so we'll be able to. You know.

C

We might be able to set up for the parade right out in front of j group um webcam. I know it comes.

C

Through yeah yeah, you could live webcam. um We we like to be down near like we're. Like you know, the.

C

Mayor and everyone, the tree lighting, um but we could shift our our space there um or a little.

C

Closer to j group, we might be able to just patch right into the server there right right, um which.

C

Would be really cool because we we've only been able to really go live. Maybe three times from.

C

um Like services that we've rented um there's like little, it's basically we're going live to youtube.

C

Putting a youtube channel onto our a tv at the studio, yeah and then are you guys utilizing that.

E

And kind of going like the opposite, yeah, it's like streaming that to your cable, feed, yep and then we.

C

Just put that up, which we still would be able to do anywhere right um with an internet service, so.

C

So yeah, what do you guys rely on in the field for doing such thing? Are you guys also relying on this.

E

Is also going to be kind of backboning on our next topics of talking about cellular data, um do you.

E

Guys like when you, if you are doing a live stream event or something like that and you're using a.

E

Youtube live feature or something yeah. What are you using for, like a reliable internet connection,.

E

In the field, so in the past we've had comcast um come down and set up a wi-fi service in the little.

C

um I don't even know what it is. The white little booth thing right in front of where the kiosk.

C

um They've been able to install an internet source there.

C

um We have been able to pull off businesses, local businesses that will allow us to.

C

um But I certainly want to be able to get our own hotspot or something that that would allow.

C

Us to be able to just bring that down, not jump on anyone's wi-fi, because there's a thousand phones.

C

That walk around that area that might be connected and yeah, it's not fully reliable, but it has worked.

C

In the the past, I want to be able to just have something that you know we just bring down and.

C

Turn it on and right, be able to go, live to youtube and then send that youtube to our air right.

C

That would be the goal. We've done it a few times, uh but it is it's a little bit of a nightmare to.

C

Do just because service, it's it's if it goes out for a second all of a sudden, everything is.

C

Like chaos and you're like what's going on, I said this video it's time, sensitive, yeah, yeah and so.

C

You know you get the mayor coming by and all of a sudden, it shuts off we're like uh-oh, but we always.

C

Record everything too, so we have it it's just alive right. I know people would really like to.

C

See that on, like especially the holiday parade, the halloween parade, we usually shoot that to to post.

C

um So we just go down there with a couple cameras just because it's not really illuminated the way.

C

The holiday parade is, and it's kind of dark right. We don't really have you mentioned anybody free.

D

Lighting, I always actually go down there, but we could have the ability to just watch it. I know.

D

People who used to live in portsmouth yeah, you know they missed it because they moved they're.

D

Like oh yeah tree lighting, so that would be good yeah. It's actually the the first few things I I.

C

Really saw about portsmouth that I wanted to move here for were those parades. I saw.

C

Them years ago I saw like oh, my god, they're just crazy parade and there's pictures and everything.

C

Like this is really cool like I've come up here on vacation when I was like younger, but.

C

um Yeah, I I think that would be really beneficial to the city and and for all ppm tv to be able to.

C

Have that so I'll? Look into that as much as I can. um I know it's cost and I'm sure we could figure.

C

Out something for what yeah yeah and I'm sure it's also a chicken egg thing where you're like okay as.

B

Long as you, if you're providing good viewing you're gonna, have are good programming. You're.

B

Gonna have viewers, and as long as you have viewers you'll be able to provide the good view. You know.

B

You're an opportunity so yeah and we get. I think our the parade from last year got like 600 views.

C

And so that's I mean, maybe people from town are re-watching. It just see if they're on camera or.

C

Something like that, but I can't imagine that 600 of them are just from the portsmouth area. It's got.

C

To be from I've shared the link uh with my boss in tennessee, so they're coming from tennessee, then.

C

um So yeah that's that's kind of where we're at now. um It's just you know we're trying to juggle.

C

You know: when do we cut the power at 280 and cut the internet at 280 and start it over at this.

C

Space and um it's kind of all, you know up to uh jake our our city operations manager and I because.

C

We're doing the majority of the moving right now um so we're we're trying to get everything done.

C

With two people and move an entire studio over there, so it's we're kind of trying to figure out.

C

Okay, well, our time when we're gonna be like hey we're out, is you know we gotta? I think we have.

C

To wait a couple weeks before we officially give that day, I know we're doing a 30-day.

C

um uh But I think we're probably going to figure that out within the next week. So so you're saying.

D

At about october, basically yeah, um I think october will probably be operational again.

C

um That's what I'm hoping uh just because we're we're trying to declutter the 1980s gear.

C

um And keep the 1990s gear, um so it's we're gonna talk to nhccm and and well um and see if uh any.

C

Of them need extra older gear that some stations don't have. You know where we're at now and well.

C

I've worked with the guys over in bedford and they've given stuff to us before and donated so.

C

That you know we can upgrade a little bit more. I know, there's stations out there that are operating.

C

Out of a closet so but yeah, that's that's all good stuff right now, so we're excited so.

D

All right, awesome, good news and we'll just congratulate and you know, take your you know.

A

Do what you need to do to make it orderly, so yeah? um The comcast thing, I think, is our big.

C

Our big question right now, just because we can't I mean we don't want to turn everything off, have.

C

A few weeks where we're not you know producing or airing content, um so once we get that that.

C

Kind of date, when they come in inspect and go okay, it's going to take us a day to get this in and.

C

um Yeah and then right when we know that someone will be able to move everything over. I do have.

C

A question about the the comcast um the uh how they'll pay for the fiber and put that.

C

All together are they they're not responsible for moving the actual server rack over there correct.

D

Correct just for the just the setup giving you the yeah, yeah, okay, good, basically good yeah, because I.

C

Was a little nervous about that either way because it's like it's comcast what they know really how.

C

To set the server up and then would we have to hire someone to really you know redo our server.

C

Rack, if they just take it and move it over and so yeah comcast just come in and gives you a fiber.

D

And say this: is your modem, yeah yeah right so and you'll switch so cool yeah? So just waiting on that.

C

um And then we'll we'll have a a real good idea of when we're going to be fully operational from.

C

Our two other spaces, so it would be good once you know, once your free operational just have have you.

D

Back yeah I'd like to do that and I'd like to do a kind of a grand opening um invite everybody over.

C

To see the the spaces and get an idea keep in mind, um you know, stephanie can feed back to monty yeah.

A

You know communications yeah, you know guru, yes, you know additional kind of yeah. Let the public know.

F

And help kind of provide, maybe a bigger notice than you might get just pushing out through that.

C

Would be awesome um folks, so yeah just let us know, as your plans get firmed up and you.

A

Know will be good for the city council to know so when you're ready, you can make sure that they get.

A

Noticed as well yeah of kind of how you're doing all right great so yeah. Thank you! That's it yeah.

D

Yeah we tried to come last time but or uh well. It was like two months ago. You guys uh ended.

C

Up canceling right um but uh yeah, um it was good to be able to come by and uh I'd like to be more.

C

In contact with you guys anyway, it's just so you guys are more in the loop and we're more.

C

In the loop with things coming up, I know that they're negotiating and next year, right and.

D

Then the more visual you get you know the meeting minutes will reflect this as well. So he goes out.

D

So awesome more visibility, all right! Thank you. Everybody appreciate it. Thank you for having me.

C

Have a good rest of your meeting thanks, it was nice meeting. You take care all right, all right.

B

Okay, so yeah we'll move back uh now to uh webpage update. Thank you much for letting him jump ahead.

B

Of you, it's always, I think sorry, I figured it'd be quicker. That way, then all right, yeah, all right so.

B

Yeah so we'll move on to the webpage updates for the server results and epicube. So I circulated.

A

Any uh uh worked on to try and uh take the results from the survey yeah. It's super helpful. Thank you.

A

Form that we could get out to the city council that we could get out up on the web page um and.

A

And so I I thought it came together really well, I liked the way we incorporated some of the quotes.

A

um Which is all stephanie's doing in terms of trying to capture the key elements I mean if.

A

You see something else, I'm sure stephanie would be willing to go back um and and look if there's.

A

Some kind of piece of what you guys read in the personal comments that you wanted to kind of.

A

Look for we're happy to take feedback on that, so I'll be quiet now and if you guys want to weigh.

A

In on what you like, or don't like for this, I'm part of what you call the coloring book route.

D

I like that that tells me you know. I looked at the whole picture, I'm like okay, that's telling.

D

Right there so to me that was you know I live in charts. So right, that's it. You know yeah exactly.

B

The size also good, I mean it definitely adds to the length, but I think the size definitely.

B

Is helpful I just I love a you know. A circle chart uh so definitely was super helpful. There.

B

So, um and none of that but again also, I can't help but say like when I saw the bottom. They.

B

You know are, at the end, with the 364 responses if you went through all of those. Thank you. Thank you.

B

Very much because I'm sure that there's a lot of uh you know sort of similar correspondence. But you.

B

Got to figure out and call out the stuff, that's important that isn't necessarily what everybody's.

B

Saying, like I'm sure, there are a lot of people complaining about prices and other things that.

B

We have no control over, um but it's just it's important. I think, to provide that information.

B

As well as to provide something that that's that we can act on as well, so thank you. I I did try to.

F

First, step was to combine like with like so right and, of course, many people talked about multiple.

F

Things so then it's, how do you sort it, but then trying to pick quotes like I I had to include the.

F

Dealing with comcast I'd rather have an irs on. Yes, that's a quote um from a news person's perspective.

F

But I wanted I, I was looking for comfortable real language suzanne and I talked about not prettying.

F

Things up other than to make them more readable so that different voices come through in the comments.

F

um And really just highlights I s, because most people are in the coloring book crowd. My only.

F

Concern is that's still a lot of text and I guess people who don't want to read all of it won't read.

F

All of it, but um we could bold expressions if you think that would be useful. That's not hard to do.

B

I'm open to like yeah, I mean I admittedly I went in highlighted in a couple places and but.

B

um Yeah, I don't know if people are up to that. I was concerned about highlighting because if they.

A

Didn't highlight it in the original and we're quoting he's taking them out of context. Yeah.

A

Because maybe they wouldn't say that, so I struggle I liked it from a readability. But then I thought.

A

Oh, if we've got quotes around it and they didn't add the emphasis exactly I was yeah. You know.

F

Hesitant to yeah that emphasis for them, um but yeah we're we're flexible on the on the feedback.

A

Here we just tried to get a you know if you like your information, one way there. It is, if you like,.

A

It another way here it is yeah I like to I liked it like that um it feels again. These are things.

E

When you look at like reviews, you're, always weary, if you go online or like comcast reviews, you don't.

E

See like the real picture, this is a very real picture, so I think people all would be interested.

E

In going through and reading but just you know, I don't think that violating again the way that you.

E

Kind of broke it down in between these. You know little sections, it's it's yeah! I liked it so. Okay,.

E

I was happy with it good all right. That was our goal. Yeah sure I I did find um our first challenge.

F

Was that the the graphs that the system provides don't translate well they're, very blurry, so.

F

With only a few graphs, it was clear that it was going to be easier and clearer to just recreate.

F

The graphs once I did that I said a pie chart is much more immediate than a bar chart, at least to.

F

Me and so that's how that was the evolution of the graphics and once doing that, adding in the actual.

F

Values was very simple to do and um I, I think, also the the ranges. The one to five are much clearer to.

F

Read if you don't have to keep remembering one is low. Five is high if it just says it right so.

F

That's how we ended up there? Okay, so if you're satisfied with this, this will become part of the.

A

Web page and we'll we'll uh talk about web page updates in a minute and if you're, okay, I'll also.

A

um Share this with the portsmouth city council.

A

So so one thing I was wondering about- and this is definitely like again me being the nitpicky.

B

That, I am so definitely don't be afraid to throw me to the mat and tell me I'm kind of crazy. But.

B

I'm wondering with the bar graphs: is there any way any? Can anybody any suggestions? As far as.

B

Marking, where average is because I know that we sort of discussed this the first time we saw the.

B

Bar graphs, we're like oh yeah, it doesn't look that bad and then we're like. Oh well. Look at.

B

The average ooh- that's not good, like you know, for instance, with how satisfied are you with combats.

B

You're like all right, well 2.3 out of five like okay, that's that's closer to unsaid, to unsatisfied.

B

Than neutral, so that's a very negative place to be so, but I I also there's such a thing as.

B

First off clubbing people over the head with information, but also like maybe just like. I.

B

Said asking asking something that really isn't that helpful or isn't too long. So what I have.

F

Is at the for the heading, we're saying average 2.305 and there's no correlation.

F

Of one two, three four five: so adding that that extra bar or a adding one, two three.

F

Four: five to these categories of very unsatisfied to very satisfied. I think.

F

That we should do that and number two is, I can add, a bar right, just a single line that.

F

Reads right wherever the average is, I mean and again that I don't know if that would.

B

Necessarily, like you know, average joe is: are they going to understand what that is to just think.

E

About it this way, so that's why so I'm trying to think yeah yeah I'm! um I just had a hundred.

E

Thoughts in a second, so, let's see if any of them makes sense. I was thinking okay. So where do we get.

E

This system, from like amazon reviews right, I said products and you see what stars are, but let's say.

E

That you look what I like about the bar graphs and then the average not actually necessarily.

E

Being included is the bar graphs represent how many people fall into each of these categories.

E

um So where, if, if you had like a big spread from let's say a bunch of five-star reviews, a bunch of.

E

One star reviews and you get like this kind of low average it doesn't represent. Maybe you know what I.

E

Mean like it's like there's people that are very, very there's there's just as many people that are.

E

Very satisfied with this, as there are that that are not, and you know what I mean like I don't it.

E

It almost like doesn't so it's like a 2.5, but it's, but still it's like wait. Half the population like.

E

Why so so, seeing that just the bar graph without a 2.5 rating, then that gives you an idea of like.

E

There might be different population like what's why you know that gets you thinking of that, not.

E

Just like this service has a 2.5 rating and that's what I'm going to judge it on I'm going to look at.

E

The bar graph, I'm gonna, see 30 of you know. If you look at the bar graph, yeah and thieves, an.

E

Even number of percentage of people fall into the top half of these. So, although maybe the average.

E

Rating may be a little bit lower because there are a significant number of people in the lower rating.

E

Right take looking at like a 3.5 rating yeah, it's like yeah, but most people are kind of up.

B

There I don't know, no, no, so that's right so that I was just thinking. So it's like absolutely we're.

B

Thinking about, like I don't know, I think it's a I I've changed my opinion. I don't know it's.

D

Like the layman's version of standard deviation like you can definitely, if you use a big spread.

C

Yeah big difference is then it's an equivalent so yeah. Let's not do I, like sorry, deviation. That's.

B

Explaining the number maybe putting the number in below the bar just so like, but it's good questions.

F

Sorry, maybe I mean I ice. I think your description is very sensible and understandable. That leads me.

F

To think that, maybe we don't put in the average number at all yeah. Let's take that title off and.

F

We don't put in one two three, four five, because it then that's an irrelevant. I was going to.

E

Suggest that too, what they're answering on just very unsatisfied satisfied people fall in on.

E

This yeah that we were talking about it. I I agree because I I liked looking at the bar yeah, you know.

A

Where they were chunking out and actually probably from comcast point of view, the fact that they've.

A

Got 24 and 29 in the satisfied, they're, probably thinking you can almost lump those two together.

E

And and you know in their turn, yeah, so that's you know and you can do that mentally. But so I.

E

Think this just this gives you that ability to to perceive it in the way that I think it should be.

E

Perceived is where do my neighbors and my what brethren you know in the graphics yourself just.

D

Put you know a number of responses this way if people want to do a percentage or uh 10 of 300.

D

Is not they can do it themselves, but right if we do it, like you know, at the bottom, something like.

D

That well we got 500, it says at 508 responses and I'm assuming that all responded responders.

D

Yes, okay, so yeah, so I think that yeah, I think I guess I think I kind of like the way it is, but.

E

Again, I don't know if I'm overthinking it or underthinking it, but giving it like a number.

E

Rating, I think in this instance, when you're, looking at how many people fall into these.

E

Different categories and you're, judging that again seeing people falling into a neutral satisfied and.

E

Very satisfied I could lump all those together in my head and be like 75 of the people yeah.

E

They're fine, and so that gives me an idea for me to judge that that's.

E

The way I'm going to judge it, but if I see it 3.5 rating, I'm going to say.

E

That's kind of low right, and I would make that judge on that where I I don't know, and I also.

F

Noticed that on the yes, if it's the third bar, how satisfied are you overall, I it's missing the.

F

Percentage number over each bar yeah yeah, we'll fix that. Okay, so we'll take out the averages.

A

And take out, and then we don't need the one to five yeah. It cleans it up a lot. Okay,.

F

It's good so we're all like. Oh we're ready to move on, and then it's like wait. Yeah, no and.

A

That's why I thought it'd be good to just kick it around, because it's and another thing with.

B

The uh do you plan to renew with uh that which is on let's put stage three, the the four that.

B

Are equal, I'm wondering again I apologize for being like picking up the nitpicky thing after.

B

All this works done, but could we maybe put the yes and the maybe next to each other, so that way again.

B

Maybe yes and then have the the no be opposite the maybe so that way you could look at it either way.

B

Sort of say, okay, a half, is it half, depending on how what you take is, maybe is maybe maybe.

B

Yes, or is maybe a maybe no either way you can very quickly look and be like all right.

E

Yep, it's kind of sim idea where you can kind of group these different clusters of information.

E

Together, like yeah yeah sure, and then again it might be that I'm, the only person in the.

B

World it's a good progression. Yes, maybe no don't know. I agree. This is why it's.

A

Sometimes good to get other brains together because we're looking at things correctly.

A

All right so we'll get that cleaned up. One last question: do you want to.

F

Do the same thing on the last five yeah, I think all of them should follow the.

E

Same yeah anyways, yes, maybe no, and on the second one yesterday, yes, no, no, okay, okay,.

F

Great all right, yeah for all the songs, don't do that yep.

E

D

What and that's something that would be shared with it with a you.

D

Could be shared on the newsletter well before it's never happened. Oh, we could.

D

It's all stuff, yeah comcast, so that people know that their input mattered right.

A

We'll come up with a blurb yeah. We should advise the council first and then yep same day.

F

um Yes, I know monty, has all the pieces ready to go and are you gonna? Do it on tuesday's agenda or.

F

Next meeting uh it wouldn't be on tuesday's agenda because that's that's it oh yeah. I wouldn't want.

D

To shove it 21st or whatever yeah, okay 18.. This is one rush. Question is when we, if we were to include.

B

This information on our newsletter do we want to include the comments only because I guess I look.

B

At some of the comments that there are several of them that are saying things that be honest, people.

B

Are misinformed, like I, I guess I take exception, like I kind of hit me definitely in the gutters.

B

Like you know that there was one person in particular that says, like you know the fact.

B

That this is on new cable commission that we don't have any select. We don't have any choice. I'm like.

B

We have no control over that yeah and- and that is a or do we put a response together or what respond.

B

To these, so so that's part of the conversation because I didn't know whether to keep those in.

A

Or to take them out, but we do have the faqs which addresses some of that. Do we want to talk about.

A

The faq and then we can decide what we think about those comments that show the you know. Just maybe.

A

Not fully understanding our role and our what we have, and I guess my only concern is like okay, if.

B

It's in two separate plays the this and the response. I don't know if they can necessarily.

B

Rely on every person or most people to be reading both. Maybe we put a little note in there yeah.

A

Yeah, it was good there's a link from the newsletter this to the epic use and then.

D

We can add more to this, so I think from that discussion it makes sense to pull the comments.

F

Out of the document that has the graphs create that as a separate as it's on pdf.

F

Then we can have the comments as its own pdf or package it with the faqs either having the.

F

Comments before or after sort of leaning toward half the faq's first and then have.

F

Some of the comments, okay, but the comments together so they're in one place.

D

Then exeq mentions the uh what part of what you said. Dear yeah companies coming in and stuff.

A

And so I'm not fixed on these. This was something for us to discuss. So if I, if we need another.

A

Question differently more to question different answer: this is just to get us talking. Yeah.

D

Just one other thing I see there um consolidated if it also would be a what consolidated is they.

B

Broke off and their fidium is was consolidated, so that became the internet piece yeah. Oh.

A

We could put fidium fire fiber in prince formally consolidated. Okay.

A

So, are you good with the first question and answer.

A

Yes, because that's the one that comes up, I just, but we could start somewhere else.

A

um But we'll go through them all and then so we are venturing cable, tv right because some people.

D

Have dish networks so we're just mentioned cable yeah, I mean. I don't know if that I.

E

Was going to say, like you could add a sentence, it's just you're, just kind of like landon's like.

E

Streaming and satellite services are available, city would welcome a competitors, so I would.

E

You know just for the you know, people who may not fully understand. Yes, there are streaming services.

E

There are satellite services as well, but um so put that sentence after the not exclusive.

A

Input- and I don't know you know, do we want to we've kind of done already said we want to also.

E

Like list everything out, so it's like there are streaming services available. I don't know.

E

What they are but they're? Oh it's like you like your directv or dish networks and then like or in.

E

Satellite directv, what I'm saying is that we we list a lot of the alternatives, we're mentioning.

E

Fitting fidium.com, you know we're almost name dropping on a lot. So if we're going to be that.

E

um Specific in some areas do we want to be specific and all in all of those areas.

E

So like with the first question, if we're going to mention, there are streaming services and satellite.

E

Services like dish network, what are streaming services- I don't know, I mean, there's a youtube tv.

E

Really don't miss most in the middle, we're, probably our viewing may not match our the way.

B

We viewed may not match the normal population, so I guess I would maybe I would just say streaming.

E

Services, because that's outside of us uh completely outside of our perfume right.

E

Essentially so we cannot mention, we could say there are streaming services, satellite.

C

Satellite and satellite- I might just mention dish so there's like a reference services. Yeah such as.

E

Dish but streaming services are there's so many right and it's it's not capable. I think, with the.

C

Other things we're offering alternatives to the thing that is within our scope, so I think that's.

E

More, I mean streaming, services are so broad. We can't mention every single one, so I mean.

D

We could like in parenthesis streaming services such as blah blah, etc. Yeah yeah, there's just yeah.

F

I do want you just one example: hulu roku whatever or just avoid it completely. I think just support.

E

It it's it's again. It's so far. It's it's internet! It's streaming! Sorry, I mean sure I don't know plus.

B

I think this is also uh this is a living document like it's not like it's going to print and we're.

B

Not going to be stuck with a lot of if we decide later on, if you don't mind, we'll just have to have.

E

You yeah, if we see hits on this page, we could put start putting links to you know we could make it a.

E

Very interactive live document, as we you know, if we feel people are really using it. um That would.

E

Be another thing I don't, I didn't see the video fiber.com make sure those are all hyperlinks. I was.

A

Debating whether to add links, you know sometimes inclined not to because you know yeah or they.

B

Changed that yeah? Okay, that's fine, but I did wrestle with that whether to put in a any links.

A

But I thought you know, I really don't want to set people up for competition. I just want to give them.

A

Information seo guy, so I'm like clicks, are good, so like get everybody to click on the page as.

E

Much as humanly possible, that's all I'm thinking, but I get I get that as well. It's not it's not an.

E

Art yeah question about this, because it's us with comcast having issue of us mentioning this pedium.

D

For example, would they have oh, I expect they might be a little grumpy exactly. I wasn't going to tell.

A

Them it was there again we're not breaching anything, but I mean if you look at it, it's.

E

Like it's an honest question, getting brought up by our constituents and we have to give an answer.

E

Like are there options available? It's like we're not going to not mention the options available so.

E

As long as we're not out there promoting it, you know again, it's fine, I don't think it's right.

D

I mean part of this: commission is also to inform people right a lot of people exactly part of what.

A

I consider my job yeah, so we gotta, so maybe what we do so go back to the first question. Maybe the.

A

City would welcome a cable tv competitor period streaming and satellite services are alternatives.

D

Cable and because it's 5g right, it's like you know, atnt has their own tv and they have 5g.

D

Networks, well, that kind of goes interesting to stream. You need you need in it yeah. So that's.

E

Why that kind of gets covered by the second one streaming in satellite services are also available.

A

We'll play with it: okay,.

A

And then we we have these. This question gets asked of me all the time and I'm sure you.

A

Know of you, one of the other options. Thank you for internet right, and this is the basic one.

A

A

And then you know it's not only your neighborhood that is asked. Oh, how come fidium doesn't serve my.

A

Neighborhood already it's like, we had no control over where they laid there.

D

Yeah their infrastructure and we have limited ability to right the the good.

D

Thing I think they're expanding and you sign up as well. So you see freedom everywhere.

D

Now, for some reason you can sign up and get notified when your area is being serviced so.

A

And people do ask: how come there's no competition to comcast.

A

um Yeah, so I was trying to think of all the times. We've been asked this question or when.

A

People come, and I think yeah the last sentence is- is good. It's basically that, yes, there's no.

E

Nothing we can get that we're doing. That's inhibitings go back to question one we're.

B

Welcoming competitors, in fact I might even take relatively out of there. I think that.

B

Really the the regulatory burden is minimal, as far as I know like I don't know that is that.

A

I'm good with that, because I don't think we'd spend a lot of time negotiating a franchise.

A

Agreement it'd be like hey here's, the one we've already got or we look at theirs in a heartbeat.

A

I think we're we'd be so excited to have a competitor. I think we'd be happy. You know.

A

We just at the state law that says it's going to be basically equivalent to one is. You know.

A

You have, with the other, with comcast and push that puppy through. You know copy paste, yeah.

A

So I think, when you think of regulatory burden, there's also the puc kind of you know this.

A

This understanding of what goes on the pole when and rules related to how soon.

A

You know if you want to hang new infrastructure, how soon the poll owner.

A

Has to respond and the other companies move and that's part of the okay, the burden yeah.

A

um And then getting it, the key issue that that comes up.

E

So, on the last question.

E

I think it almost kind of so in some of the things we kind of are you know the way that we sort of.

E

Say is kind of like what we don't do like no we're not in charge of this we're not in terms of the.

E

Rates and then on the last one, it kind of sounds like if you have issues yes contact us or maybe.

E

We we should maybe expand on that in that faq of, like here, are examples of things that you should.

E

That that we are here to help you with, if you are having issues- and you know getting, you know not.

E

Being resolved, you know blah and I can't come up with any other ones, because I actually don't know.

E

Her what our reach is, but if we could come up with that, because I feel like we have maybe three or.

E

Four kind of like we can't really do this, we're not in charge of this. We welcome competitors, but.

E

It's out of our control. Basically, then so then I kind of feel like at the end, it's kind of like.

E

However, what you know, what is what is the cable commission here to help me with one uh gather and.

E

Providing from you know, we can come up with this, we can brainstorm like what it is gather provide.

E

You know if you cannot get through to or if you're still having issues if you're having a long-term.

E

Issue, please bring it forward to us, we can at least get it you know through. I don't know we.

E

Can come up with that? I think that would be like a good last one, which you're kind of almost doing.

E

Already it's kind of like if you're having issues then contact us, but I think we should expand on.

E

That it's like what does the? What? Can the cable commission help me thinking of a a big table.

D

Scope out of scope right so basically on the scope of the commission. What we do azure scope that we.

D

Cannot do that's basically yeah drilling it down to yeah, but if we make just a question, maybe just.

E

Giving it some exact, you know maybe three or four examples. I think, because our scope and out.

E

Of scope, we could go it's, it's there's they're, somewhat undefined. I think like until something.

E

Gets brought up to us, we kind of find out what we can and cannot do kind of leaning more toward.

B

A couple of examples only because once we put a table together then it's like, I feel like it's got.

B

To be absolutely all-encompassing, yeah, that's what I mean like there's so much that I could grow and.

E

Like what do I do, we have a couple things just to kind of maybe get them thinking like. I don't know.

B

It's kicking it out. There see what other people say yeah. So let me tell you what I tend to get.

A

I thought of just helping help. People find me.

A

um For technical service issues, billing issues and package issues, because if people are.

A

Trying to evaluate whether there is some better package for themselves and they find it hard with.

A

Kind of navigating the website or working with, say, the initial customer service rep.

A

And so those are the three buckets that I generally get questions and usually it's.

A

Because they've been unable to resolve it through the customer service portal, I try.

A

The chat bot I was on the phone, the next person came out twice already and that's when it comes.

A

To me, and so though, that's what I was trying to capture for those people who have got those.

A

Technical service issues or a billing issue or are having difficulty evaluating their options.

A

Let me know, and then I bump it up, because I I was going to share with you. I did have another call.

A

Last week, with someone who was having trouble navigating.

A

Just what the package options were? Is there any other option than what I have to lower my bill.

A

And I don't have a list of channels that I can find easily. Could they just email.

A

Me a listed channels, so I can figure it out. You know which package I should be on.

A

Because I can't find it on the website clearly, and so I sent that note off to the comcast.

A

Representative and said just just having trouble, she wants to stay with you, but she really needs.

A

To evaluate whether there's some other options and can't navigate the website sufficiently to figure.

A

Out what those options are and like two days later, because I provide the contact information.

A

I got an email back from the comcast rep said we made contact, we provided the information.

A

And it's sorted out now, as you can call back the person to see if they felt it was sorted out. But.

A

um I figured I might get another call if it hadn't, but I think those are the types of things where.

A

Sometimes because you know, comcast is obviously using that ai chat and those other pieces that.

A

You know don't always work for every type of situation or someone who needs a little more.

A

Hand-Holding or frankly, sometimes their website just doesn't not user friendly. No.

A

um And- and this you know, becomes a vehicle for me to help get someone particularly.

A

You know knowledgeable of whatever issue they have and it just kind of moves to the real person.

A

Okay, as opposed to an unreal person um and and gets a little bit of resolution. And even if.

A

I've found that, even if they don't get the answer, they want like no you're actually on the cheapest package that you can possibly get for the things you want at least they feel like they've, talked to someone to fully explore it.

A

Which is something you know to feel like they've, fully vetted, whether they have another option.

A

um So that's what I was trying to capture in that and- and I too didn't want to make it too broad.

A

But I figured we were going to have a conversation and you guys might collectively be able to help me.

A

Figure out, if there's a way to um to capture that, but that was my intention to help people find me.

A

And that avenue to maybe speak with someone right on point or to get that extra technical assistance.

A

You know that that better tech, you know when the first technician couldn't solve the problem and so.

A

It's a good first step in the escalation right, so you do the triage, basically yeah. So that's.

A

What it is I escalate to try and get a different level of service to see, if maybe we can cross the.

A

Threshold, do you want to add to the end of that sentence before the examples, because I think the.

F

Examples would help, but if it says um the staff uh send an email to the commission and the staff.

F

Leah is on, for the commission may be able to help raise the question to the next level, with comcast.

A

Your authority as well yeah your jurisdiction, yeah yeah. I think that's it stephanie. I think.

A

It's something like that that that's not within my control to fix it but to escalate.

A

It to identify a better resource, yeah liaison yeah with comcast, skip.

A

What do you think, and maybe we could put some examples right yeah, but does that make.

A

Sense that that was my intention to try and help people at least find a path. Don't worry, yeah.

D

I like the fact that yeah, I absolutely agree. That's like okay you're, not providing the.

B

Solution, you're providing the the introduction of the connection to the solution yeah so.

B

Yeah you're just yeah, okay, good, we'll play with that escalation, pathway, yeah.

F

And so then, where, on this page, would you like to see the link to the results of the survey a.

F

Short blurb, as the survey the pdf itself says: what is the survey? When did it happen? Who did.

F

We survey, I think monty, had done a mock-up with like a button for like the survey results and.

A

Then the faqs were a different one, so I think you and mom so there's another page over this.

F

Yeah and I will think of the commission yep yep, but I think if we break, if we're breaking up the.

A

The graphics from the from the words, I think the three of us maybe can play a.

A

Little bit right and see how to piece it together: okay, so so we'll do that.

A

Work on that, I am mindful that there's another meeting, starting in here at 5, 15., okay,.

A

um And I just realized, we've had a very I know. That's. I was thinking that as well, but.

A

So um yeah, so if we're good with this, let me give.

A

Some suggestions- or we could find time for another date, yeah calendars right.

A

Left on the agenda, um I do have an update um partial update from verizon, but it may need.

A

To be in a non-public session because of the confidential nature as you'll remember some of.

A

What they were doing, they they were comfortable with us, showing publicly and other things not.

A

Yet- and they don't have definition on kind of the partial update I got and I'm still waiting.

A

For some more information, so that I'd wanna do now that I I have more information than when I did the.

A

Agenda but I don't have definition, but I do have a bit of an update there on that um and then I.

A

Do have some outstanding um uh things to talk about in terms of the franchise agreement, but.

A

I'm thinking given the time if you're good, let's use it to find a a um another date and maybe.

A

It's almost a principally a non-public session. Okay, give us time and space because we'll have.

A

You know: we've had some good stuff tonight today. Oh yeah, absolutely yeah.

F

I think we're good with you, stephanie yeah, good yeah, okay and you'll need to ask for your.

F

Public comment too: it's on your agenda. Oh that's right, but we we don't have do we have anyone on.

B

We don't it's yeah, so definitely I think yeah. So we should we basically just sort.

B

Of verbally, say, yeah, because that we don't have any participants here, we're just going to phase.

B

Out public comment for like yeah: there is no public there's no public okay, but thank you.

F

People, suzanne has trained me well, do you want to end the zoom? uh No, because we can still set the.

A

Meeting and then we'll formally adjourn knowing in case anyone watches the meeting and wants to.

A

Know when the next meeting is right, we'll we'll have that. Thank you. Thank you. Thank you. Thanks.

A

A

Monday, the 11th wednesday, the 13th.

A

Either of those good on the 13th they're, both good for me, too, is that team is good for me all right.

A

Hey, I have a meeting from three to four, so um maybe if we did it at 4 15., if that works, that.

A

Way if I've got, I need a little buffer there to the 13th at 4, 15., okay and I'll check on.

A

The room, because if it's not this room, I'll find us a room right, okay september 13th,.

D

A

All right, so you could do a motion to adjourn a motion to.

D

Adjourn all right, second, all right, all right. Okay, all right! That's pm!.

D