►
Description
San Bruno Special City Council Meeting April 29, 2021
Whole Meeting
trt 2:16:50
C
D
B
E
B
Here
now
we'll
move
on
to
item
three
public
comments
for
items
not
on
the
agenda,
so
if
it
is
listed
on
the
agenda,
which
is
that
study
session
we're
about
to
have,
that
would
be
the
time
to
speak.
But
this
is
for
any
other
items
not
on
this
agenda
this
evening.
You
could
please
raise
your
hand
and
we
will
go
ahead
and
call
upon
you
I'll
just
wait
for
a
second.
B
See
no
hands
up.
We
will
then
move
on
to
item
four
study
session
rev
item
a
review
proposed
reductions.
I'm
sorry,
yes,
proposed
reductions
to
cost
recovery
levies
for
certain
user
fees
presented
at
the
march,
2nd
2021
city
council
meeting
and
provide
direction
to
staff,
there's
also
an
item
b,
which
is
receive
community
and
economic
development
department,
organizational
review
report
from
municipal
resources,
group
llc
and
I
will
turn
it
over
to
the
city
manager.
E
Tonight's
presentation
will
be
provided
by
craig
whitman,
a
consultant
from
mrg
who
has
been
assisting
us
to
bring
this
home,
and
so
you
have
a
report
that
has
been
submitted
tonight
that
has
updated
information,
responding
to
council
questions,
as
well
as
modifications
to
the
recommendations
that
we
made
on
march,
2nd,
and
so
all
of
those
are
shown
in
the
report
and
in
the
tables.
You
really
have
three
columns
for
of
the
high
level
fees
that
we're
talking
about
tonight.
That
is
a
recommendation
for
today's
date
april
29th.
E
We
show
you
what
the
march
2nd
recommendation
was
as
well
as
the
current
fee,
and
so
with
that
I'll
turn
it
over
to
craig
woodham
to
provide
the
presentation,
and
then
I
will
be
here
as
well
as
all
of
your
department.
Heads
are
available
for
tonight's
meeting
to
address
any
questions
with
regard
to
the
fees
for
their
department.
B
E
The
presentation
agenda
is
background
on
our
user
piece
project,
draft
recovery,
draft
cost
recovery
policy
and
then
we'll
review
those
proposed
reductions
with
you
and
then
discuss
proposed
next
steps.
Background
on
our
fee
settings
practice
so
annually.
As
you
know,
the
city
council
reviews
fees
during
our
budget
process.
However,
our
last
comprehensive
update
was
not
done.
That
was
last
done
for
the
fiscal
year
2005-2000,
and
so
it's
really
important
that
we
baseline
our
fees,
because
at
first
state
law,
while
we
can't
charge
more
than
our
cost.
E
E
We
know
that
there
is
never
a
good
time
to
increase
fees,
but
it's
really
critical
that
we
have
this
discussion
now
and
in
this
discussion
with
through
baselining,
where
we
should
be
with
all
of
our
fees
and
really
that's
policy.
And
so
yes,
you
have
staff
recommendations
before
you
and
we've
adjusted
those
with
your
input.
But
this
is
really
the
city
council
in
one
of
your,
your
more
critical
policy
setting
rules,
which
is
cost
recovery
for
city
services.
What
services
will
be
subsidized?
E
E
E
We
are
not
the
only
entity
that
can
provide
swim
classes
and
so
we're
allowed
to
base
our
fees
based
on
that
market
or
decide
if
there's
subset
of
swim,
lessons
that
we
want
to
subsidize,
maybe
use
for
unless
we'll
subsidize,
and
so
we've
had
those
discussions,
and
there
are
a
few
categories
where
we
can
talk
about
that
again
tonight
as
a
background.
What
are
we
talking
about
when
we
say
fees,
not
just
enterprise
fees,
but
we're
discussing
feeds
for
development
reviews,
program
and
service
fees?
E
E
This
is
not
the
only
one,
so
it
is
the
first
listed
under
our
revenue
enhancements,
but
at
tuesday's
council
meeting
we
addressed
the
next
item
down
under
random
enhancements
and
that's
the
cell
of
the
crossings,
property
in
getting
wind
investment
in
that
property
to
provide
ongoing
revenue
to
the
city
and
then
next
down.
There's
all
the
development
related
community
benefit
packages
that
we're
working
on.
F
Thanks
very
much
jerome
good
evening,
mayor
members
of
the
city
council
pleasure
to
be
here
first
we'll
discuss
the
draft
cost
recovery
policy.
We
talked
about
this
on
march
2nd
and
won't
go
into
the
same
level
of
detail,
but
in.
In
summary,
this
provides
a
framework
for
the
council
to
communicate
to
the
public
what
the
costs
are
of
its
fees
and
which
fees
it
chooses
to
subsidize
by
policy.
F
Once
this
is
established,
the
policy
could
be
reviewed
and
modified
as
the
council
experiences
the
residents
and
stakeholders
permit
activity.
This
also
creates
flexibility
for
staff
to
respond
to
circumstances
that
are
unusual.
An
example
of
that
would
be
the
recreation
programs
that
were
developed
during
the
camden.
F
There
are
three
types
of
cost
recovery
categories:
we
have
the
full
cost
recovery
or
near
full
cost
recovery.
We'll
talk
a
little
bit
later
about
how
will
dan
associates,
who
is
also
present
by
zoom.
If
there
are
questions
calculated
the
full
cost
of
all
of
the
fees,
then
you
have
medium
cost
recovery,
which
is
not
getting
full
cost.
Recovery
example
of
that
is
some
of
the
recreation
programs
and
then
there's
low
cost
recovery.
F
F
We
also
heard
a
discussion
during
the
march
2nd
item
in
terms
of
paying
attention
to
how
the
fees
impact
certain
groups
of
prospective
applicants
we
heard
about.
The
council's
concern
example
would
be
the
encroachment
permits
where
folks
are
trying
to
do
the
right
thing
by
installing
proper
storm
drainage.
F
F
E
C
Thank
you
good
evening
there
medina
and
council
members.
So
after
the
march
2nd
meeting,
we
went
to
the
communities
to
the
parks
and
recreation
commission
on
march
17th
to
pretty
much
given
the
same
proposal
that
we,
the
presentation
that
we
presented
to
you
and
they
were
actually
they
gave
us
a
lot
of
very
positive
feedback.
They
also
recognized
that
the
fee
schedule
will
be
greatly
simplified
for
the
users.
C
F
F
F
Okay,
so
a
number
of
permanent
permits
issues,
one
of
the
questions
on
the
second
was
you
know?
What
are
we
talking
about
in
terms
of
how
many
of
these
fees
are
issued
each
year
we
pulled
this
information
together
from
your
staff
and,
as
you
can
see,
the
volume
of
common
permits
varies
quite
significantly
and
as
staff
reviewed
that
you'll
see
later
in
terms
of
one
of
the
recommendations,
encroachment
permit,
building,
license
application
or
some
of
the
high
volume
fees
that
those
are
proposed
to
be
reduced
from
the
level
that
was
presented
on
march,
2nd.
F
F
F
F
F
Staff
is
recommended
tonight
that
that
gets
moved
to
94.
peddlers
again
a
reduction
and
sign
permit
as
well
recognizing
that
impacts
small
businesses,
bringing
that
from
the
full
cost
recovery
to
a
medium
cost
recovery.
Again,
a
conscious
subsidy,
just
policy
decision
by
the
city
council,
but
staff
is
recommending
a
lower
level
of
cross
recovery.
F
This
is
the
impact
on
the
range
of
renovation
projects,
no
changes
to
the
proposed
fee
levels
for
building
permits,
but
this
information
was
requested
and
was
not
available
in
the
may
march,
2nd
report,
and
it
gives
you
a
sense
as
to
what
the
costs
now
are
of
permits
in
these
type
of
renovations.
Twenty
thousand.
Fifty
thousand
one
twenty
and
how
those
fees
are
proposed
to
change
again.
F
Okay,
so
that
kind
of
is
a
summary
of
what
is
in
the
staff
report
in
more
detail
in
terms
of
what
the
council
requested
and
now
we'll
move
on
to
proposed
reductions
from
the
march
2nd
levels
and
where
that
sits
for
these
type
of
fees,
those
that
are
low-cost
health
and
safety
improvements.
Again,
there
was
a
discussion
as
an
example
on
the
water
permits.
F
We
want
to
motivate
residents
to
do
the
right
thing
on
health
and
safety
improvements
and
the
message
from
the
council,
and
it
was
a
good
one-
is
let's
not
price
these
at
such
a
high
level?
That
folks
will
not
get
a
permit.
We
want
them
to
do
that.
The
right
way
and
not
be
priced
out
of
the
activity
of
making
the
community
safer.
F
F
Okay,
so
the
low-cost
health
and
safety
improvement
fees
among
the
common
fees,
water
heater?
I
just
mentioned
current
fees
55
at
our
march
2nd
meeting
proposal
was
to
about
almost
triple
that
to
full
cost
recovery.
It
does
take
the
time
of
a
building
inspector
to
go
out
and
inspect
it,
and
this
was
basically
a
one-hour
charge,
but
upon
reflecting
on
the
council's
input,
the
recommended
approach
is
to
bring
that
down
to
78,
which
is
not
about
half
of
full
cost
recovery.
F
Similarly,
we
looked
through
the
fee
schedule
and
tried
to
identify
some
common
fees
that
are
safety
related
and
relatively
low
cost,
and
the
other
two
that
we're
recommending
for
a
lower
at
a
lower
fee
level
are
backflow
preventive
design
devices
to
protect
the
integrity
of
the
potable
water
in
front
of
folks
homes
by
any
protein
per
permit,
which
was
discussed
by
the
council
at
the
last
week,
and
this
is
a
common
theme
you
know
the
same.
This
is
fees
with
a
disproportionate
impact
on
small
businesses.
F
All
of
them
were
actual
or
near
full
cost
recovery,
and
all
of
them
are
being
moved
to
the
medium
crust
recovery
recognizing,
as
the
city
manager
mentioned,
it
is
important
to
recalibrate
these
fees,
but
there
are
certain
fees
that,
given
the
impact
on
small
businesses
in
this
particular
time,
staff
thinks
it
makes
sense
to
bring
those
back.
So
I
talked
about
these
a
little
earlier
in
a
previous
slide.
F
The
number
of
public
hearings
that
some
of
these
fees
may
require
and
the
the
list
is
again
maybe
a
little
easier
to
read
in
your
staff
report.
But
we
show
you
the
proposed
fee,
which
is
still
a
significant
increase
in
a
number
of
cases,
but
significantly
less
than
what
was
proposed
on
march,
2nd
and
typically
these
fees,
I
think
it's
important
to
note,
is-
are
often
involved
with
either
commercial
entities
that
are
making
significant
investments
on
the
project.
F
So
as
a
person,
these
fees
look
large
and,
in
fact,
are
relatively
large
in
the
scale
of
the
overall
project,
not
necessarily
as
large,
but
we
again
wanted
to
present
what
was
the
current
fee
proposed
tonight
and
what
we
came
to
the
council
with
on
march,
2nd,
okay.
This
is
another
important
consideration
that
again
upon
reflection
from
the
council's
input.
When
we
were
in
front
of
you
on
march,
2nd,
the
prior
recommendation
was
if
a
fee
is
increasing
by
more
than
50.
F
Let's
spread
that
over
two
years
to
limit
the
impact
took
another
look
at
the
fees
and
the
number
of
fees
that
were
increasing
by
more
than
100
percent
and
thought
that
those
had
a
more
it
would
be
more
important
to
focus
a
gradual
increase
on
those
fees,
and
the
recommendation
tonight
is
to
spread
any
fee
that
would
be
increasing
by
100
by
four
years.
That
also
has
some
kind
of
logic
to
it.
In
that
most
cities
best
practices
are
to
go
through.
F
F
F
E
E
A
number
of
the
fees
relate
to
sections
that
are
in
our
munich
field
and,
as
the
council
knows,
we've
been
gradually
stepping
through
a
meeting
code
review.
We
do
feel
comfortable
that
we
have
done
the
analysis
and
then
based
on
council
comments
from
march
2nd.
We
went
through
and
did
another
check
to
short
consistency
with
state
law,
but
there
may
be
some
unicode
changes
that
we
want
to
recommend,
and
so
we
we
will
do
that
as
we
step
through
those
those
reviews.
E
That
will
also
be
the
night
where
we
are
considering
our
budget
adoption,
and
so
should
the
city
council
provide
direction
tonight.
We
will
incorporate
these
new
fees
and
the
revenue
into
the
budget
that
you
have
presented
to
you
when
you
adopt
your
budget
and
so
that
new
revenue
will
be
captured
in
the
2021
budget.
E
We
will
provide
notice
by
july
1..
Some
user
fees
will
take
effect
on
july
1.
for
some
fees,
primarily
the
development
related
fees.
There
is
a
60-day
waiting
period,
and
so
those
will
take
effect
on
september
first,
and
we
are
here
tonight
to
answer
any
questions
again.
The
department
heads
are
available
as
well
as
will
dan
and
craig
whitham,
who
project
managed
this
project
for
us.
Thank
you.
B
G
B
G
B
A
You
always
have
questions
mayor
medina,
yeah,
first,
a
comment,
a
couple
comments.
Thank
you
staff.
You
guys
said
it
right.
It's
never
a
good
time,
the
right
time
to
to
tell
somebody
that
we're
going
to
start
charging
more
for
something
nobody
wants
to
pay
more
most
people
who
work
want
to
get
paid
more,
so
we
have
kind
of
contrasting
things
happening
there,
but
as
a
council
being
that
we
haven't
looked
at
this,
our
previous
councils
haven't
acted
on
it.
Since
2005
and
2006.
A
A
There
was
a
a
slide
earlier
on
and
I'm
sorry,
I
didn't
write
the
number
the
low
cost
recovery.
It
was
a
wide
range
from
zero
to
zero
to
39
percent.
What
things
are
we
not
getting
any
recovery
on
and
what
things
are
like
at
the
very
low
end?
I
was
wondering
if
staff
could
answer
that
question.
First.
E
A
H
Yeah,
I
can
help
a
little
bit
with
that.
So
in
general
there
aren't
many
cases
where
that
that
happens
in
recreation.
That
can
happen
when
you're
fully
subsidizing,
because
you
don't
want
to
charge
save
for
resident
use
of
a
park
and
you
don't
charge,
you
know
the
rental
of
a
gazebo
or
something
like
that.
I
think
in
your
case,
you
have
an
example
would
be
I
just
had
it
it
didn't
it
changed
on
me.
Let
me
try
this
right
here,
it's
oh
there
we
go
so
well,
I'm
trying
to
find
it.
H
So
it
actually
ends
up
adding
more
utility
more
benefit
to
the
community.
Because
then,
it's
more
specialized
to
what
they're
asking
for,
but
if
you're,
looking
specifically
for
things
that
cities
not
charging
for
not
getting
cash
recovery,
it
would
be
specifically
within
parks
and
recreation
where
that
would
be
the
case.
A
For
the,
I
guess,
a
little
explanation
for
the
public
to
have
a
better
understanding
of
for
the
large,
and
this
is
slide
23
for
the
large
fees
what's
happening
there
is.
Is
these:
these
fees
are
associated
with
larger
projects
or
projects
that
require
additional
meetings.
Public
meetings
publicly
notice
meetings
to
deal
with
a
special
type
of
request,
either
to
expand
beyond
the
normal
allowed
building
to
get
a
variance
or
something.
E
Example,
councilmember
medina,
while
director
wu
finds
that
number
we
believe
is
in
the
staff
report.
I've
just
looked
through
all
of
the
fees
and
going
back
to
your
question
of
what
feeds
are
we
receiving
zero
cost
recovery?
It
is
the
category
that
tony
thrasher
mentioned
as
well
as
the
only
other
one
that
I
could
find
was
in
the
library
where
you
may
recall
about
a
year
and
a
half
ago
we
eliminated
the
fee
for
late
libraries,
books,
late
library,
materials
got
it
within
the
peace
schedule.
E
There's
a
number
of
categories
that
that
say
a
and
one
of
them
are
some
of
those
are
when
the
fee
is
a
percentage
of
work
that
that
is
done
and
the
other
no
fee
category
is
actually
reinspection
and
so
for
development
related
items.
We
do.
We
do
not
charge
a
fee
for
the
first
reinspection,
but
there
is
a
fee
for
the
second
and
third
reinspections.
C
So
the
number
of
single
family
residential
use
permits
staff
reported
2..
We
issued
a
total
of
5
in
2020,
a
total
of
7
in
2019
and,
as
we
don't
normally
get
a
report
for
variance
the
number
has
been
zero
for
some
time.
Another
popular
planning
permit
is
a
sign
permit.
We
also
included
in
that
chart.
In
2020
we
issued
a
total
of
13
and
in
2019
we
issue
a
total
of
21.
A
A
I
have
a
comment
on
like
on
the
sign
permits
and
and
if,
if
we
go
ahead
and
raise
the
fees
as
recommended
that
the
council
could
go
back
and
provide
like
an
incentive
program
for
new
businesses
to
to
have
a
reduced
fee
on
their
signs
or,
let's
say
in
a
certain
area,
either
downtown
town
center,
where
the
signs
are
kind
of
getting
kind
of
old
and
kind
of
old
kind
of
just
need
to
be
refreshed.
That
we
could
provide
an
incentive
and
reduction
in
and
permit
fees
to.
E
A
All
right,
I
have
two
more
questions
with
the
recreation
fees
as
we're.
We
have
a
business
plan
and-
and
I
I
couldn't
find
the
pricing
on
on
how
much
it's
going
to
be
for
a
san
bruno
resident
to
kind
of
join
the
pool
or
the
gym.
Do
we
have
any
additional
clarity
on
a
range
of
prices
for
for
those
fees.
E
So,
yes,
we
can
bring
the
new
fee
structure
for
the
recreation
and
aquatic
center
to
the
city
council.
There
will
be
sort
of
plenty
of
opportunities
to
have
dialogue
around
that
there
will
be
at
least
two
budget
years
where
we
will
be
going
through
through
through
the
budget
as
we
as
we
developed
the
fee
schedule
for
the
new
programs.
So
we
can
certainly
come
back
to
the
city
council
and
provide
a
presentation
in
city
council
input
at
that
time.
G
Thank
you
so
vice
mayor
bedina
asked,
I
have
three
questions
about
what
vice
mayor.
Dina
asked
one
of
them
in
a
slightly
different
way,
but
I
think
I
I
think
I
have
my
answer.
It
was
basically
I
was
going
to
ask
if
this
structure
would
still
allow
us
to
designate
one
or
more
economic
zones
within
the
city
where
we
might
want
to
to
move
certain
certain
specific
fees
into
a
lower
cost
recovery
tier.
G
But
what
I'm
hearing
is
that
staff
would
recommend,
instead
of
doing
that,
to
instead
establish
a
grant
program
to
leave
the
fees
where
they
are,
but
but
establish
a
grant
program
to
help
subsidize
them
that
in
that
way,
yes,
okay,
great,
thank
you
and
then
my
other.
So
my
other
two
questions
are
about
two
specific
pieces.
The
administrative
review
for
wireless
facility
is
that
one
is
that
were
like
a
you
know,
a
large
telecom
provider
to
put
a
to
put
in
a
cell
tower
or
a
small
cell
strike.
C
F
I
G
Well,
not
necessarily,
I
mean
that
wasn't
the
question
I
was
asking.
The
question
I
was
asking
is:
why
would
we
decide
to
have
the
the
fee,
even
if
it's
not
applying
to
small
cell?
Why
would
we
have
the
fee
that
would
apply
to
apply
to
a
full
cell
tower
be
in
the
medium
tier
rather
than
the
full
tier.
I
And
while
there
is
some
flexibility
in
that
order,
I
think
it's
the
amount.
The
city
charges
for
those
facilities
is
likely
to
be
much
more
highly
scrutinized
than
it
is
for
the
sort
of
large
towers
that
that
I
think
you
were
referring
to
in
your
earlier
question.
So
we
have
been
advised
both
by
our
independent
review
of
the
law
and
by
our
outside
counsel,
that
we
should
sort
of
carefully
approach
what
any
substantial
increases
in
the
cost
of
those
applications
if
they
apply
only
or
primarily
to
small
cell
facilities.
G
Okay,
because
I
I
would
think
if
you
know
if
we
can,
if
we
can
demonstrate
and
prove
that
it's
we're
recovering
our
own
costs,
that
has
to
be
legal.
You
know
subsidize,
you
know
having
them
put
put
the
small
cell
sites
into
san
bruno
against
our
will
and
making
us
pay
for
part
of
it.
That
really
seems
pretty
egregious
right.
I
I
I
think
the
argument
on
the
other
side
and
what
perhaps
motivated
the
order
was
the
sense
that
cities
should
not
be
spending
really
any
time
reviewing
these
applications
and
so
for
lack
of
a
better
term.
How
hard
could
it
be
and
how
much
time
could
it
possibly
take
to
approve
these
on
a
ministerial
basis?
Well,
as
we
know
it's,
it
is
quite
time
consuming,
but
we,
I
absolutely
agree
with
your
sentiment.
Councilmember
hamilton.
G
Okay,
thank
you.
My
other
question
has
to
do
with
the
the
business
license
application
fee.
So
I'm
glad
to
see
that
it
that
it's
come
down
it's
under
100
bucks
and
I'm,
I
believe
me
I
did
I
I
am
listening
to
the
to
the
the
to
the
the
presentation
and
the
argument
that
it's
that,
when
you
compare
one
city
to
another,
it's
it's,
it's
not
apples
to
apples.
F
I'll
give
a
short
response
and
then
I'll
turn
it
over
to
pamela.
Who
can
talk
about
what
happens
in
san
bruno
when
somebody
comes
in
for
a
business
license
application
in
some
cities
there
is
a
very
well.
There
is
a
varying
level
of
cost
recovery,
so
some
cities
may
have
had
a
small
fee,
and
when
a
user
fee
study
comes
up,
the
council
simply
says:
let's
keep
it
low.
F
On
the
other
hand,
certain
cities
have
different
levels
of
scrutiny
when
a
new
business
comes
in
for
an
application
in
terms
of
reviewing
the
zoning
and
having
someone
from
the
planning
shop
take
a
look
to
ensure
that
the
zoning
is
proper.
Some
cities
are
more
diligent
than
others
in
terms
of
reviewing
new
business
license
applications.
Frankly,
what
we
thought
was
important
during
this
whole
process
is
to
see,
give
the
council
and
the
public
an
understanding
of
what
the
city
does,
how
much
it
costs
and
then
it's
about
the
council's.
F
C
Sure-
and
you
explain
it
beautifully
so
council
member
hunters
hamilton
whether
or
not
we
have
the
most
efficient
process.
That's
besides
the
point.
Currently,
if
anyone
who
wants
to
open
a
business
in
city
san
bruno
they'll
come
to
the
finance
counter,
ask
for
a
business
license
application,
then
we'll
ask
them
to
talk
to
a
planner
to
see
if
this
isn't
even
allowed
and
that
we
go
into
to
evaluate
zombie
and
then
go
through
the
proper
consultation
and
then
ask
them.
C
If
we
need
a
building
permit,
then
we
send
an
inspector
a
building
inspector
along
with
a
fire
marshal
to
go
out
and
do
a
fire
inspection.
Then
we
come
back
and
says:
okay.
Well
now
you
can
have
a
business
license.
Then
we
evaluate
and
then
issue
a
business
compliance
permit
and
go
back
to
finance
staff
to
finish
the
business
license
compliance
process
again,
whether
or
not
this
is
the
most
streamlined
process.
That's
besides
the
point,
so
the
fee
that
well
done
from
post
is
generated
based
on
our
current
process.
H
And
just
to
speak
on
kind
of
what
your
neighbors
are
likely
doing,
there's
they
likely
have
separate
fees
or
different
charges,
that
kind
of
add
to
that
smaller
charge
that
they
have
or
they
consider
their
collection
of
it
might
have
a
higher
business
license
collection,
and
so
they
simply
offset
the
cost.
With
that
sort
of
revenue
too,
that
was.
G
Going
to
be
my
next
question
is:
is
it
possible
that
our
neighbors
would
have
a
separate
fee
for
the
fire
inspector
to
come
out
and
it's
not
part
of
their
business
lifestyle
license
application,
but
they
need
to
do
it
in
order
for
it
to
get
it
to
get
their
application?
Absolutely.
Okay,
all
right!
Thank
you.
I
think
that
is
it
for
my
questions.
D
D
E
J
E
E
E
However,
because
our
staffing
is
so
limited
now
with
with
only
two
planners,
someone
has
to
manage
all
of
those
larger
contracts
that
are
being
done
by
contracts,
so
we
still
have
reduced
capacity
available
for
let's
call
it
the
regular
work,
because
we
have
point,
for
example,
seven
five
of
our
two
ftes
managing
the
various
contracted
planners
and
then
part
of
our
director's
time
managing
the
contracting
planner.
So
additional
revenue
really
allows
us
to
increase
that
height.
E
F
E
E
Yes,
so
you
will
first
see
that
during
the
budget
process,
because
right
now
we're
very
fluent
in
the
cost
recovery
percentages.
So
once
we
have
some
direction,
we
will
build
revenue
projections
into
the
budget.
I
will
say,
though,
the
first
thing
we
need
to
do
is
to
build
a
enterprise,
we're
talking
development
review.
E
Let's
take
our
planning
department,
how
the
planning
department
right
now
is
budgeted,
they're
budgeted
just
as
a
regular
general
fund
department,
and
so
when
they
have
a
good
year
that
revenue
may
build
towards
the
general
fund
when
they
have
a
bad
year
in
that
not
enough
permits
or
the
revenue
isn't
covered
at
all
all
of
their
expenses.
The
general
fund
provides
a
subsidy.
E
E
From
their
fund
balance,
so
the
general
fund
isn't
going
through
this
seesaw
of
subsidizing
planners
that
work
on
current
development
projects.
And
so
we
need
to
begin
by
sort
of
establishing
that
fund
and
ensuring
that
that
fund
can
operate
sufficiently
and
sustainably
and
then
do
projections
on
when
we
can
appropriately
add
staff.
D
D
E
D
Are
the
pri?
How
does
this
impact
some
of
the
projects
that
we've
already
approved?
I
would
just
refer
to
anything
that
might
be.
You
know.
I
don't
know.
Mills
park
youtube
huntington
without
picking
anyone
specifically
depending
on
where
they
are
in
their
process.
How
will
this
impact
their
their
their
projects.
C
C
It's
not
going
to
change,
however,
when
they
come
into
the
building
for
this
that
won't
change,
we're
also
proposing
to
realign
our
building
permits
so
when
they
are
coming
in
to
do
fun,
check
and
other
inspections,
that's
when
they
will
be
subject
to
their
new
fee
in
terms
of
the
youtube
world
face,
one
has
submitted
their
feet.
Phase
two
through
five
will
be
subject
to
the
new.
Please.
C
E
F
Thank
you,
council,
member
for
the
question.
There
are
certain
fees
that
are
proposed
to
increase
by
100
or
about
100
of
fees
that
is
reduced
from
the
amount
that
were
proposed
on
the
march
2nd
item
type.
Those
fees
would
be
if
the
council
approves.
This
approach
would
be
increased
by
25
on
september,
1st
of
2021
another
25
by
july
1st
of
the
next
year,
and
then
25
and
25.
F
F
D
F
The
trigger
is
the
percentage
so,
and
that
is
again
101
fees,
it
breaks
down
pretty
neatly
between
building
and
planning
and
police
and
fire.
And
again
these
are
fees
that
a
typical
resident
in
the
typical
year
would
not
encounter
these
larger
fee
increases.
You
know
the
police
and
fire
feed
a
good
example.
We
didn't
run
the
numbers
in
terms
of
how
many
fees
they
issue
each
year,
but
they
are
much
generally
smaller
than,
and
residents
wouldn't
typically
encounter.
This.
D
F
I'm
just
talking
about
the
typical
resident
is
not
encountering
a
the
fire
department
fee
on
an
annual
basis
compared
to
the
rec
program,
or
you
know,
renting
out
a
room
at
one
of
your
facilities
or
the
business
license
application
and
someone's
doing
a
tenant
improvement
to
their
commercial
property.
That
might
be
a
more
prominent
occurrence.
That's
that's
my
only
my
only
point
on
the
frequency
and
tony
tony
usually
has
something
more
intelligent
to
add
than
what
I've
said
so.
H
He
might
in
this
case
as
well
and
then,
after
that,
let's
go
to
the
city
attorney
yeah,
so
the
what
craig
is
referring
to
is
that
those
fees
affect
development,
primarily.
So,
if
we're
talking
about
the
specifically
the
ones
in
fire,
for
example,
it's
the
larger
increases
are
to
like
general
permits.
H
So
you
know
compressed
gas
is
combustible
material
storage
stuff
like
that
to
ensure
that
there's
compliance
and
there's
proper
storage
and
those
sorts
of
things
for
those
and
within
planning
and
building
those
are
affecting
your
development
community,
a
lot
more
than
it
is
your
residence
and
even
then,
so
those
services
are
pretty
purely
private
benefit.
So
when
they're,
you
know
doing
additions
and
such
like
that,
it's
usually
at
a
portion
of
a
project
in
their
house
as
opposed
to
something
that
they
have
to
do
for
compliance
because
of
an
existing
issue
right.
I
If
I
may,
mr
mayor
just
to
very
quickly,
follow
up
on
that,
so
yes,
I
agree
with
all
of
that
yeah.
I
think
it's
important
to
note
that
just
that
very
last
point
that
tony
made,
which
is
that
for
fees
that
residents
are
required
to
pay
for
a
permit,
and
so
that's
different
than
let's
say
a
swim
lesson,
because
residents
aren't
required
to
to
have
swim
lessons,
but
they
are
required
to
pay
a
permit
fee
if
they
get
a
particular
kind
of
permit.
I
So
for
those
fees,
if
there's
going
to
be
a
distinction
made
between
certain
classes
of
people,
there
has
to
be
a
rational
basis
for
that
distinction
and
so,
for
example,
distinguishing
among
residents
and
non-residents
for
the
same
fee.
Providing
the
same
service
that
residents
are
required
to
get
is
something
that
we'd
want
to
look
at
carefully
before
before
proposing
or
implementing
it.
D
E
There
really
needs
to
be
a
rational
policy
and
legal
definition,
but
what
cities
typically
do
is
they
have
a
key
schedule
and
then
they
get
set
up
a
grant
program
to
incentivize
businesses
to
come
and
say
if
you
are
ex-business,
we
want
that
in
the
downtown.
Here's
a
grant
to
subsidize
your
your
cost
of
your
startup
costs.
I
Right
that
that's
true,
I
would
agree
with
that
and
just
quickly
to
extend
that
a
little
bit.
Those
those
sorts
of
distinctions,
for
example,
are
already
made
in
our
ordinance
regarding
business,
license
tax
where,
for
example,
non-profits
may
not
have
to
pay
a
fee
in
their
their
other
exemptions,
but
when
you
take
particular
classes
of
for-profit
businesses,
for
example,
and
say
these
businesses
do
have
to
pay
and
those
businesses.
Don't
then
again,
we
would
need
to
look
at
that
carefully.
I
One
way
to
address
that
is,
you
can
have
a
reduced
tax
rate
for
certain
businesses
and
so
that
that's
something
that
certainly
can
be
looked
at,
but
remember
you
can't
raise
the
rate
of
business
license
tax
on
on
any
business,
the
tax
itself,
not
the
fee
for
filling
out
the
form,
but
the
tax
itself
without
a
vote
of
the
people.
So.
D
Yeah,
I'm
just
thinking,
I
think
it
would
be
too
controversial,
picking
and
choosing
which
business
gets
an
exemption.
I
think
that
really
it's
the
kind
of
these
the
individuals
who
have
painted
these
utility
boxes
are
the
ones
who
just
really
are
thorn
in
my
side
that
they
have
to
pay
such
a
huge
percentage
of
what
they
get
in
a
business,
because
this
is
a
really.
D
I
don't
know
this
the
process
that
has
been
laid
out.
So
I
know
we
eventually
will
be
looking
at
that
ordinance
and
we're
not
there
yet.
But
in
the
meantime,
if
there's
a
way
that,
if,
if
this
city
is
going
to
require
a
business
license
for
these
artists,
if
there's
a
way
that
we
either
exempt
them
or
we
make
the
fd
specific
to
them,
or
maybe
that
it's
a
grant
program,
but
you
know,
then
we're
still
paying
into
something
that
just
I
feel
like.
D
We
really
shouldn't
even
be
charging
a
fee
for
someone
who's
really
providing
a
service
to
our
city.
And
honestly,
it's
supposed
to
be
an
accomplishment
right
to
be
the
artist
selected
to
do
this,
and
then
it's
like
we
hand
them
a
bill
that
takes
away
what
they
just
won
a
percentage
of
what
they
just
won.
So
I
I
would
love
if,
by
the
time
this
comes
to
us,
we
have
some
kind
of
solution
to
that.
E
I
can
I
address
that
point
really
quickly,
because
we
will
not
have
a
solution
to
that
when
this
comes
back
to
you
and-
and
so
just
so,
everyone
knows
clearly
what
we're
talking
about.
We
had
a
process
ran
out
of
like
out
of
our
cultural
arts,
commission,
where
we
paid
artists
to
develop
graphics
for
utility
boxes
and
I'll
probably
get
the
numbers
wrong,
but,
for
example,
we
paid
them
call
it
500
or
provided
them
a
500
stipend
to
paint,
and
then
those.
C
E
E
and
so
the
mechanism
for
that,
because
we
can't
change
the
policy
and
say
artists,
don't
have
to
pay
a
a
business
license
administration
fee
when
we
contract
for
things
like
that,
we
can
up
the
value
that
we
contract
for
to
cover
that
cost,
that
every
other
business
has
to
pay
for,
but
we're
making.
Essentially,
a
policy
decision
through
that
contracting
based
on.
E
B
Councilman
racine,
can
I
ask
a
question
on
that
point
just
for
clarity.
So
that's
what
I
was
going
to
say
when
they
put
in
an
application
for
their
time
their
supplies,
the
expenses
even
the
mural
over
at
the
train
station
there
was
expenses
for
the
transportation
of
it,
etc.
That's
what
I
was
going
to
ask,
because
why
wouldn't
that
then
just
be
included
in
that
artist,
saying
I
need
x,
which
also
encompasses
that,
and
I
think
you
said
that
that
is
that
is
viable.
E
E
D
Thank
you
and
I
can't
find
it
now,
but
there
is
I.
I
know
that
we
did
talk
about
the
city
attorney
and
I
talked
about
a
potential
change
in
in
the
rule
and
as
opposed
to
the
fee,
because
other
cities
that
are
doing
this
are
paying
the
same
or
even
less,
for
their
artists
to
do
the
utility
boxes,
and
I
think
that
was
really
going
to
be.
The
question
was
going
to
be.
One
of
the
questions
was
like.
Why
are
we
doing
it
this
way?
D
But
I
think
I
don't
want
to
have
a
whole
conversation
on
it
without
you
two
talking,
but
there
are
some
we've
city
attorney
and
zephron,
and
I
have
had
quite
a
few
conversations
around
this
and
my
understanding
is
that
there
will
be
an
ordinance
coming
to
us
at
some
point
that
we
will
likely
be
able
to
adjust.
That
will
address
this
issue.
D
F
F
Typically,
with
the
water
heater
you're
going
to
send
out
a
building
inspector,
it
will
take
less
than
an
hour
to
check
to
ensure
that
it
is
installed
properly.
So
that's
where
the
156
full
cost
recovery
comes
from
and
again
that's
a
high
number
in
relation
to
how
much
the
water
heater
costs
itself.
So
the
recommendation
is
to
bring
that
down.
F
So
you
don't
incentivize
your
residence
to
say:
hey,
I'm
only
paying
500
700
to
put
this
water
heater
in
I'm
not
going
to
pay
another
amount,
significant
amount
for
the
fee,
so
we're
trying
to
help
residents
do
the
right
thing.
Get
the
fee
get
an
inspection,
ensure
it's
all
proper
at
a
lower
cost
recovery
level.
D
E
D
D
D
You
know
that
was
approved
locally
here
by
by
the
city
council
prior
to
my
being
on
it,
but
where
the
administration,
the
really
the
appeal,
goes
to
the
city
manager
and
appeals
to
the
planning
commission,
I
I
don't
remember
receiving
that
many
of
them.
I
just
think
that
if
people
you
know
are
appealing
these
projects,
they're
already
spending
a
lot
of
money
on
them,
especially
if
you're
a
homeowner,
and
I
don't
think
we
should
make
it
so
cost
prohibitive.
B
I'm
not
sure
if
the
city
attorney
wants
it,
but
I
if
I
may
expand
because
I
just
so
when
you
answer,
are
these
just
in
regards
to
building
or
these
in
regards
to
like
when
we
had
an
appeal
about
the
someone's
home
needed
to
be
cleaned
up.
There
was
an
appeal
right
that
we
went
through,
so
is
it
all
encompassing
when
we
talk
appeal
or
is
it
just
so?
The
council
member
sounded
like
was
like
on
buildings
or
you
know
because
they
have
an
investment.
So
the
attorney.
D
B
I
Sure
I
I
think
I
understand
the
question
as
well
as
the
the
nuance
regarding
you
know,
which
which
kinds
of
appeals
so
you're
you're
both
correct.
There
are
a
variety
of
different
kinds
of
appeals,
and
one
kind
is
appeals
of
building
projects,
let's
just
say
to
either
the
director
or
to
the
planning
commission
or
to
the
city
council
and
then
there's
a
variety
of
other
appeals
like
the
mayor
mentioned
that
have
to
do
with
permits
issued
by
various
departments
like
the
police
department.
I
We
we
don't
experience
a
great
number
of
appeals,
but
when
we
do
have
those
appeals,
they
are
really
extraordinarily
time
consuming
and
some
of
them
involve
literally
dozens
of
hours
of
both
staff,
time
and
city
attorney
time
to
process
properly.
These
appeals
are
important
and
we
take
them
seriously.
I
It's
very
important
to
make
sure
that
people's
due
process
rights
are
protected
when
they
appeal
and
to
make
sure
that
the
the
process
is,
is
you
know,
done
done
well
and
make
sure
that
we
protect
the
city
against
risk
if
the
property
owner
or
the
appellant?
If
it's
not
the
property
owner
decides
you
know
that
they
want
to
go
to
court
and
sue
we.
We
need
to
have
a
good
record.
E
E
These
items,
because
when
we
come
to
you
next,
they
will
be
built
into
the
budget
and
they
will
be
on
the
june
22nd
meeting
where
you
will
be
taking
a
comprehensive
action
to
approve
the
budget,
and
there
are
a
lot
of
budget
decisions
on
that
june
22nd
meeting.
So
if
council
members
have
concerns
it
is,
we
should
really
use
our
time
now
in
these
study
sessions
to
get
direction
and
input,
because
we
will
be
building.
J
E
It
will
be
a
separate
resolution
from
the
from
from
the
budget.
I
think
we
do
adopt
our
master
fee
schedule
as
a
separate
resolution,
but
what
I'm
saying
is
now
sort
of
the
time
to
engage
on
issues,
concerns
and
feedback
and
if
there
are
any
significant
ones,
we
would
like
to
know
that,
and
I
just
want
to
be
clear
on
the
process,
because
you
know
we're
building
the
budget
and
bringing
you
a
comprehensive
package
of
things
to
to
review
and
approve
with
the
budget
on
june
22nd.
D
D
While
I
was
on
planning-
and
I
and
I
do
understand
how
much
time
it
takes,
and
so
that's
why
I
don't
think
the
amount
of
money
that's
being
increased
is
going
to
make
that
much
of
a
difference
to
the
city,
but
it
might
make
a
difference
to
a
homeowner
that
is
paying
already
to
have
their
adu
built
or
to
have
their
house
built
to.
You
know
whether
they
want
to
lodge
a
complaint
or
somebody
who
may
not
even
know
how
to
do
it,
know
the
process
and
then
think
I
now
have
to
pay
another.
D
However
much
money
to
you
know
just
to
have
my
complaint
heard,
and
so
I
don't
you
know,
I
think.
If
the
city
wants
to
do
cost
recovery,
then
it
would
be
significantly
more,
but
I
think
just
to
double
it
is
only
going
to
impede
you
know
your
your
single
family,
homeowner
from
appealing
the
big.
The
big
businesses
are
going
to
appeal
whether
it's
700
000.,
so
so
I
would
just
say
that
I
disagree
with
those
increases
altogether,
all
three
of
them
and
then
the
last
one
is
really
more
of
a
comment.
D
I
I
do
love
the
idea
of
the
grant
around
the
around
the
science
and
would
just
encourage
you
all
to
consider
adding
it
or
expanding
the
small
business
attraction
program.
That's
in
our
initiatives
already,
so
that
we
don't
have
to
worry
about
waiting
another
year
to
get
it
on
the
initiatives,
since
we're
going
to
be
revisiting
this
on
in
the
budget
cycle,
and
it
could
be
part
of
the
grant
program
for
attracting
small
businesses
again
and
expanding
to
maybe
improving
the
quality
of
the
existing
businesses.
J
Thank
you,
mr
mayor.
So,
first
of
all
I
want
to
thank
staff
for
really
listening
to
our
comments
last
time
and
going
through
all
of
the
comments
and
all
the
review,
it
really
looks
like
our
comments
were
all
taken
to
heart.
So
definitely
the
extra
work
in
putting
this
together
is
appreciated,
bringing
all
that
back.
Definitely,
you
know
feeling
more
comfortable
with
the
approach
we're
taking.
Now
it's
it's
a
staged
approach.
It's
something!
J
That's
going
to
be
more
digestible
to
the
people
that
this
affects
directly
and
it
starts
putting
us
on
the
right
track
to
where
we
want
to
be
fiscally.
So
definitely
appreciating
that
you
know
I
I
was
concerned
a
little
bit
about.
You
know
the
incentives
that
we
create
by
by
pricing
things
certain
ways
and-
and
I
think
the
vice
mayor
first
raised
the
issue
of
incentives.
J
Are
we
going
to
as
council
member
mason
said,
stop
people
from
appealing
when
they,
when
they
have
a
legitimate
reason
to
so
you
know
we,
it
seems
like
we
have
a
baseline
now
that
we
were
provided
in
terms
of
how
many
of
these
items
come
before
us.
So
if
we're
you
know
keeping
an
eye
on
those
things
and
just
making
sure
that
we're
not
encouraging
the
wrong
things
through
code
enforcement,
you
know.
A
A
And
then
I
was
thinking
about
that
reinspection
fee
as
a
former
inspector,
when
you
give
somebody
a
free
chance
to
fix
something,
you
dis-incentivize
them
to
do
it
right
the
first
time,
and
so
if
somebody's
got
a
building,
permit
or
encroachment
permit
and
the
rebar
supposed
to
be
set
a
certain
way,
and
you
come
out
for
the
inspection
and
it's
like.
Oh,
it's
all
wrong.
A
Okay,
it's
free
I'll,
see
you
next
time.
No,
I
think
we
should
stop
that
practice
and-
and
it
should
be
a
full
inspection
fee
of
that
time-
that
it
took
that
inspector
to
drive
out
there
take
a
look
when
the
work
should
have
been
done
right.
The
first
time
we're
dealing
with
professional
licensed
contractors,
and
they
should
do
things
right
the
first
time
and
we
shouldn't
subsidize
their
mistakes.
So
I'm
going
to
really
strongly
suggest
that
we
revise
that
because
we
shouldn't
be
paying
for
somebody's
mistakes.
B
And
then
I'm
going
to
go
next,
because
it's
going
to
add
on
to
the
vice
mayor's
comment
on
two
items:
one
is
he
talked
about
the
first
appointments.
I
also
didn't
know
if
there
was
something
on
missed
appointments.
What
I
mean
by
that
is,
I
schedule
you
to
come
out
today
at
four.
We
show
up
between
the
designated
time
and
now
we're
not
there.
B
B
B
B
B
Maybe
it
comes
to
director,
but
I
don't
know
if
that's
inclusive,
but
I
also
do
know
just
from
history.
Is
that
sometimes
before
we
may
even
get
a
a
an
appeal
it
has
maybe
gone
through,
I
can
think
of
an
example.
I
won't
mention
it
but
an
example
where
many
staff
members
had
sat
and
went
back
and
forth
for
I
think
a
couple
days
and
could
come
to
no
resolve.
So
I
think
we
have
to
be
mindful
of
that.
B
B
I
also
want
to
thank
something
that
I've
been
asking
for
for
years
and
I
think
it's
a
good
thing.
It's
credit
card
recovery.
We,
you
know
the
county.
For
years
years,
you
pay
by
a
credit
card
like
your
property
tax,
you
go
and
pay
for
a
building
or
encroachment
at
the
county,
and
you
want
to
use
your
credit
card.
You
may
be
getting
some
good
points,
but
you're
also
paying
for
what
the
county
has
to
pay
utilize
that
credit
card.
B
So
in
essence,
we
have
been
subsidizing
that,
and
I
appreciate
that
that
finally
has
come
up,
because
I
think
that
is
time
you
can
still
pay,
buy
a
check
and
still
be
paid
by
cash,
but
credit
card
fees
have
gone
up
from
the
old
days.
So
those
are
some
of
my
comments
right
now.
Staff
city
manager
want
to,
shall
we
say,
close
this
up
in
any
way.
E
E
We
are
often
inspecting
homeowners
that
take
out
a
homeowner's
permit
and
we
cannot
have
a
reinspection
fee
for
the
license
contract,
no
a
reinspection
fee
for
the
licensed
contractors
and
no
reinspection
fee
for
the
homeowners.
And
so
what
we've
done
is
sometimes
there's
a
simple
mistake:
hey
you
know
what
you
have
to
change,
that
one
thing
and
we'll
come
back
out
and
and
so
in
order
to
be
amenable
to
those
things
we
have
historically
had
the
first
reinspection
free.
E
However,
the
second
and
third
reinspections
have
a
built-in
penalty,
which
is
it's
the
initial
inspection
fee,
plus
25
for
the
secondary
inspection
and
for
the
third
reinspection.
It's
the
initial
inspection
fee,
plus
50,
and
so
there
is
sort
of
that
built-in
incentive
to
to
do
it
right,
because
you
know
we're
not
just
going
to
keep
coming
out
because
there's
a
there's
a
workload
and
so
there's
a
financial
incentive.
E
But
there
is
that
first
reinspection,
knowing
that,
sometimes
things
happen
and
we
we
have
historically
been
amenable
to
that.
With
regard
to
the
film
permit,
we
did
have
a
brief
discussion
with
among
staff
and
we're
going
to
look
into
start,
bringing
that
back
as
simply
an
hourly
rate,
but
we
frankly
do
not
have
any
or
many
at
all,
but.
C
C
E
E
E
E
E
Long
conversation
that
we
can
have
into
credit
cards,
processing
fees,
one
of
one
of
the
biggest
challenges
with
credit
card
processing
fees-
is
that
the
cost
we
pay
is
actually
dependent
upon
the
card
you
use,
and
so
people
that
use
a
high
malice
card.
We
actually
pay
more,
just
like
every
vendor
and.
E
In
addition,
there
is
state
law
that
does
not
allow
a
processing
fee
on
utility
payments,
and
so
we
would
need
to
adjust
that
and
there
are.
But
there
are
models
around
where
we
can
set
up
our
automatic
pay,
so
people
can
do
more
bank
charges
or
for
bank
debits
than
credit
cards,
and
so
we
are
looking
into
that
and
it's
sort
of
interesting.
We
brought
up
that
topic
because
at
our
finance
department
budget
meeting
today,
we
we
talked
about
that
very
safe
topic,
so.
B
And
I
was
knees
dropping
in
your
meeting.
I
just
there's
just
been
something
on
my
mind
and
again
honestly
in
this
county
there
are
a
town
and
I
think,
a
city
you're
not
allowed
to
use
credit
cards
when
you're
doing,
building
and
encroachments.
You
must
have
check
in
one
town
that
I
know
of
it's
checks,
only
no
cash.
So
I'm
not
saying
that
that's
the
answer,
I'm
just
saying
everybody's
a
little
different,
but
and
on
on
the
appeals.
B
E
E
To
be
clear,
though,
we
have
not
had
any
conversations
where
we've
had
a
sort
of
unanimous
council
decision
to
make
a
change,
and
so,
for
example,
I
do
know
council
member
mason
mentioned
her
reluctance
with
regard
to
one
fee
category,
which
is
the
appeals.
So
if
the
city
council
would
like
to
provide.
E
Otherwise,
we
will
build
them
into
the
fee
schedule,
as
for
polls
we'll
take
another
look
at
it,
but
in
our
final
and
our
last
analysis
they
are
at
the
lowest
cost
recovery
level,
although
we
are
increasing
proposing
to
increase
those
costs.
So
I
would
just
ask
if
there's
anything
that
we
talked
about
where
one
council
member
mentioned
it,
please,
let's
revisit
those,
so
we
walk
out
of
here
with
clear
direction
because
we
are
building
the
budget
around.
These
proposed
fees.
C
B
A
Yeah,
just
as
a
former
public
works
inspector,
when
you
get
an
encroachment
encroachment
permit,
you
typically
are
licensed.
So
if
we're
talking
on
the
building
side,
where
somebody
gets
a
home
owner
builder
permit,
then
I
could
see
some
flexibility,
but
the
penalty
that
was
described
by
our
city
manager.
That
doesn't
seem
legal
that
we're
charging
more
for
than
an
actual
cost.
A
But
nonetheless,
are
we
distinguishing
between
a
homeowner
builder
or
a
licensed
contractor.
So
so
I
believe
the
way
it
works
in
our
building
department.
A
homeowner
can
get
a
builder
from
a
home
homeowner
permit
to
do
something
in
their
home
and
that's
one
thing
if
they
make
a
mistake:
they're
they're,
not
the
professional
and
oh
okay.
Sorry,
you
know
come
back
and
and
fix
that
compared
to
a
licensed
contractor,
who
pulled
the
permit,
made
the
mistake
and
the
inspector
needs
to
come
back
and
see
it
redone.
A
B
E
Yes,
with
regard
to
the
vice
mayor's
comment
on
inspection
charges,
we
do
not
have
a
inspection
charge
that
is
specific
for
a
homeowner's
permit
or
a
developer's
permit.
It
is
simply
an
an
inspection
cost,
and
so
that's
why
it
is
treated
consistently
across
the
board.
With
regard
to
the
legality
of
the
cost
structure
for
the
re-inspection,
the
the
fee
model,
I
believe
addressed
that
and
the
additional
cost
in
in
sort
of
the
detailed
model
with
the
reinspection
it
was.
E
C
C
H
Yeah,
so
the
plus
25
is
well,
you
can
infer
it
as
a
penalty,
it's
actually
recovering
costs
that
wasn't
previously
recovered
right,
because,
if
you're
not
charging
for
that
second
one,
but
you
then
start
to
charge
for
the
third,
and
you
incur
that
25,
that's
merely
recovering
the
costs
that
you
hadn't
for
the
second
right,
because
you
had
to
get
to
this
third
or
second
to
get
to
the
third
right.
So
it's
not
actually
a
penalty,
it's
just
back
recovery
of
what
wasn't
recovered
from
the
second.
I
hope
that
makes
sense.
B
E
A
A
Is
there
a
mechanism
that
we
could
waive
the
fee
that
would
seem
like
if
it
was
a
really
interesting
case
that
we
could
waive
the
fee
if
it
was
something
pretty
pretty
straightforward
that
which
it
seemed
like.
I
could
recall
the
the
two
casino
incidents
where
it
was
pretty
straightforward
that
that
someone
in
that
position
was
pretty
much
asking
for
almost
like
forgiveness.
I
think
in
a
way
it's
kind
of
like
it
was
pretty
clear
and
cut,
but
anyhow
that's
that's
where
I'm
coming
from
on
it.
A
I
I
don't
wanna
to
inhibit
somebody
from
from
appealing
some
a
decision
that
they
feel
is
is
wrong
and
on
their
part,
but
at
the
same
time
that
it
costs
money
to
have
these
appeals.
So
I'm
kind
of
struggling
with
that
a
little
bit
and
and
not
sure
exactly
how
do
we?
How
can
we
better?
How
can
we
provide
a
better
solution
to
that
problem?.
B
I
G
So
my
position
on
the
appeals,
were
you
know
I
obviously
I
don't
want
to
see
us
in
a
position
where
we're
discouraging
people
from
appealing
if
they
feel
that
they
that
they
have
a
case,
but
I
think
waving.
The
plc
would
encourage
people
who
know
they
don't
have
a
case
from
appealing
anyway,
just
as
a
you
know,
just
to
be
spiteful,
you
know
and
just
to
make
the
city
jump
through
an
extra
hoop.
G
So
I,
and
just
as
a
as
kind
of
a
point
of
a
point
of
order,
I
would
recommend,
for
this
part
of
the
of
the
meeting
that
if
there's
a
specific
request
to
make
a
change
that
the
council
members
say,
I
would
like
to
do
this
and
then
we
can
have
a
show
of
hands
to
see
if
there's
support
for
it
and
and
further
discussion
as
needed.
But
I
think
that
would
be
just
as
a
suggestion.
It
might
be
a
better
way
to
go
through
it,
because
I
have
a.
B
Okay,
why
don't
we
do?
Why?
Don't
we
try
to
get
it
on
the
appellant
fees,
because
that
was
asked?
But
then
council,
member
hamilton,
asked
the
good
thing.
That's
right!
We're
going
to
go
back
to
the
manager
to
based
on
our
second
round
of
comments,
see
if
there's
something
else
we
have
to
hone
in
on.
I
I'm
just
thinking.
G
B
D
All
right,
no
I'm
sorry,
my
hand
was
up
because
I
I
wanted
to
make
sure
and
city
manager
grogan
mentioned
the
appeals.
I
just
wanted
to
also
add
that
the
other
request
was
if
we
could
do
that
grant
program
as
part
of
the
existing
initiative,
so
that
we
don't
like
I
said,
have
to
wait
another
year
for
to
to
suggest
it
as
an
initiative
so,
but
we're
on
appeals
right
now.
So
I
guess
at
this
point
is
there
I
don't
support
increasing
any
of
the
appeals,
even
what
I've
just
heard
right
now.
D
J
Thank
you,
mr
mayor,
so
I
I
think
the
vice
mayor
raised
some
good
points,
just
in
kind
of
refreshing.
My
memory
of
what
we
have
seen
in
in
the
past
decade,
there's
only
been
a
handful
of
appeals,
and
I
believe
I
don't
know.
I
think
we
may
have
overturned
one
ever
and
I
don't
think
any
of
those
were
really
related
to
you
know
a
projects
they
they
were
all
very.
E
G
Hamilton,
so
my
comment
from
before
regarding
appeals
was
only
that
I
wouldn't
wouldn't
support
waving
the
feel
together,
I
would
be,
I
would
support,
leaving
them
where
they
are
and
the
councilmember
cells
are
actually
helped.
Me
decide
that
by
saying
these
don't
happen
very
often,
so
it's
not
like
we're
leaving
a
lot
of
revenue
on
the
table
by
by
not
raising
the
fee,
so
I
would
support
leading
more
there
and.
B
So
the
point
of
this
I
have
a
hard
time
just
saying,
because
all
of
that
time
that
was
spent
on
that
example,
I'm
trying
to
give
without
giving
more
specifics
was
so
time
consuming
called
us
all
together
for
a
special
meeting
waited
the
applicant
almost
did
not
show
up
and
it
was
going
to
be
done
and
then
they
walked
through
the
door.
So
I
have
a
concern
just
waving
it
period
and
then
two
at
some
points
too.
I
think
there
are
some
things
that
really
shouldn't
be
appealed.
B
There
was
no
need
for
an
appeal
based
on
what
it
was
was
factual
was
to
the
point
they
spent
a
day
on
it,
city
staff,
and
you
had
to
come
so
I'm
not
being
solidified,
but
I
don't
believe
they
should
be
waived,
don't
believe
they
should
be
lowered,
but
I
also
know
we
have
to
keep
up
with
with
staff
time,
but
I
do
appreciate
so
the
the
one
I
think
we
overturned
was
a
tree
and
it
was
to
come
out.
He
they
appealed
it.
B
E
Thank
you,
mayor
medina,
just
a
clarification
on
council
member
tom
hamilton's
comment
with
regard
to
appeal
of
staff
decisions,
and
so
it's
not
just
city
manager,
decisions
and,
and
honestly,
there's
sort
of
a
few
of
that
nature
that
sort
of
enter
the
appeal
realm.
Most
of
them
are
actually
on
the
development
side,
and
so,
as
per
our
code,
the
director
of
community
and
economic
development
is
empowered
to
make
certain
decisions
and
those
could
be
available.
E
To
the
planning
commission
and
then
that
could
also
be
potentially
appealed
from
planning
commission
to
the
city
council.
So
even
those
because
they're
involving
development
will
require
a
substantial
amount
of
staff,
work
and
and
public
meetings,
and
so
you
just
shouldn't
infer
from
that.
It's
a
staff
level
appeal
that
it's
more
quick.
G
Through
the
mayor,
so
to
clarify
the
the
what
I
what
I
was
hearing
through
council
comments
is
that
these
appeals
don't
happen
very
often.
But
what
you're
saying
is
that,
as
a
council
member,
you
wouldn't
necessarily
see
a
whole
lot
of
appeals
because
there's
a
lot
there's
a
lot
of
them
happening
at
the
staff
level.
Is
that
is
that
fair
to
say
and
do
we
have?
I
hate
to
I
hate
to
even
ask,
but
do
we
have
any
metrics
to
know?
You
know
how
many
appeals
on
in
general?
G
Do
we
have
do
we
do
we
have?
Because
again
I
was
supporting
you
know
even
where
they
are
based
on
the
fact
that
there
aren't
very
many.
That
means
that
we're
not
there
that
we're
not
leaving
a
lot
of
revenue
on
the
table,
but
if
there's
a
lot
of
them,
then
we
are
leaving
a
lot
of
revenue
on
the
table.
So.
G
A
B
E
E
No
problem
incorporating
that
idea
with
that
strategic
initiative,
but
it
is
important
to
point
out
and
remind
council
that
we
currently
do
not
have
resources
to
begin
that
strategic
initiative.
That's
we
at
this
point.
I
cannot
tell
you
when
that
strategy,
strategic
initiative
will
begin.
We
will
be
coming
back
to
you
with
an
update
on
all
of
your
strategic
initiatives
and
provide
you
with
the
new
status,
what
the
budgetary
allocations
and
a
projection
on
when
work
will
begin,
and
so
we
can
certainly
add
it
to
the
concept
of
that
initiative.
E
G
So
I
would
like
us
to
go
back
to
the
what
I
brought
up
earlier
regarding
the
administrative
review
for
a
wireless
facility.
So
we
we've
already
established
that
that
that
does
not
apply
to
smell
the
small
cell
towers,
which
my
understanding
from
what
the
city
attorney
told
us.
That's
where
there
would
be
that
where
it
could
be
get
sticky.
G
A
E
E
A
Yes,
thank
you.
The
one
thing
I
I
didn't
know
I
noticed
wasn't
going
up,
was
the
administrative
fines
for
nuisances
and
those
fine
levels
were
set
at
least
12
years
ago,
and
it
seems
like
if
the
fines
should
be
kind
of
following
along
inflation
as
well.
So
why
wouldn't
we
having
the
citations
go
up
the
administrative
fines.
I
I
The
state
law
was
recently
amended
to
actually
allow
for
additional
fines
for
building
code
violations
of
certain
kinds,
and
then,
when
we
brought
the
particular
section
of
the
municipal
code
to
you
that
had
those
fines
in
it,
we
made
sure
there
was
a
provision
in
there.
That
said,
as
amended
by
the
the
recent
state
law,
so
you
are
now
still
charging
the
maximum
amount
of
fines
that
are
available.
I
I
So
there
there
is
plenty
of
litigation
to
go
around
regarding
whether
particular
fines
are
or
are
not
excessive
and,
for
example,
the
city
of
los
angeles.
The
case
I
reported
on
a
couple
of
months
ago
is
being
sued
over
a
penalty
on
a
parking
ticket
that
adds
up
to,
I
think
about
a
hundred
dollars
as
an
excessive
fine
and
the
cities.
I
B
I
appreciate
you
taking
that
time
because
I
do
know
and
as
you
we
all
know
right
that
we're
going
to
get
emails
when
we
do
that
say
hey.
I
saw
this
and
why
not
just
do
that
and
even
when
it
came
to
firework
stands,
you
know.
Why
didn't
you
at
the
time
when
you
raced
it
from
500
to
a
thousand,
because
that's
what
state
law
allowed
us
to
do?
We
can't
supersede
that.
So
we
have
general
general
law
cities.
We
have
government
votes
et
cetera.
So,
but
thank
you
for
that,
mr
city.
Mr.
A
B
I
Attorney
well,
I
actually
haven't
looked
at
what
san
jose
is
doing
beyond
just
a
short
blurb
that
that
I
was
provided
with.
So
I
don't
really
know
exactly.
I
haven't
spoken
to
city
attorney,
so
I
don't
know
a
lot
of
details
about
that.
What
I
do
know
is
that
general
law
cities
are
limited
by
state
law
and
charter.
Cities
are
going
to
be
limited
by
both
their
charter
and
the
excessive
fines
provision
of
the
constitution,
as
are
general
law
cities
as
well.
I
E
E
I
would
say
if
you
went
with
our
current
structure
or
a
structure
where
we
had
what
we
charged
for
the
the
first
reinspection,
that
model
would
not
be
atypical.
I
would
then
just
say
that
we
would
need
to
adjust
our
second
and
third
reinspection
to
take
away
that
25
and
50,
because,
as
mr
thrasher
mentioned,
that
was
meant
to
cover
cost
that
wasn't
charged
for
the
first
reinspection.
G
I'm
going
to
pay
that
fee
as
the
homeowner
he's
just
going
to
pass
it
along
to
me.
So
I
don't
I
don't.
I
don't
necessarily
think
we
should
that
that's
going
to
be
a
disincentive
for
folks
to
to
you
know
intentionally
or
whatever
you
know,
try
to
get
something
by
the
first
inspector
or
anything
like
that,
and
I
and
I
don't
think
because
I
don't
think
it's
going
to
end
up
being
a
deter
deterrent
for
a
licensed
contractor
and
I
think
it
would
hurt
homeowners
more.
B
J
I'll
I'll
chime
in
I
agree
that
I
I
don't
think
we
need
to
charge
a
reinspection
fee,
we're
bumping
up
the
initial
fee.
I
don't
know
that.
There's
a
lot
of
second
visits
that
are
required
for
a
lot
of
the
permits
that
we're
issuing
and-
and
I
agree
with
council
member
hamilton-
that
it's
better
to
provide
an
incentive
to
homeowners
to
to
get
their
work
permitted
and
do
it
and
not
have
to
worry
about
getting
dinged
with
an
additional
cost
on
their
projects.
D
E
There's
a
charge
for
the
first
inspection
for
the
first
reinspection,
so
the
second
inspection
there
is
no
charge
for
the
second
reinspection,
which
would
be
the
third
inspection
there's
the
initial
fee,
plus
25,
and
for
the
third
reinspection
there
is
the
fee
initial
fee
plus
50.
You
know
as
a
caveat.
E
If
I
will,
I
will
say
that
sort
of
a
change
like
this
may
be
one
of
those
changes
that
some
of
our
routine
customers
are
used
to
and
we
may
get
negative
feedback
for
a
change
where
they're
the
customers
that
used
to
dealing
with
us
may
say.
Well
in
your
structure,
I
used
to
get
the
first
reinspection
for
you
that
way
for
the
last
15
years,
and
now
I
have
to
pay
for
that,
and
so
we
may
get
negative
feedback.
D
I
I'm
really
mixed
on
this
one,
I'm
okay,
I'm
okay
with
leaving
it,
as
is
that,
if
just
not
not
knowing
not
yeah,
not
knowing
the
metrics,
I
think
makes
a
big
difference
for
me,
but
I
think
right
now,
I'm
okay
with
leaving
it,
as
is,
if
the
third
one
means
that
you
know
you
haven't
done
it
in
the
re-inspection.
So
that's
kind
of
like
your
grace
period
and
the
third
one
is
punitive
because
you're
paying
the
same
amount
plus
the
25
percent.
B
B
A
B
Okay,
we
might
as
well
throw
that
in
as
city
manager,
so
let
me
say
sometimes
it
was
they
allowed
the
first,
but
by
the
second
again
stats
resources,
it's
time
and
where
it
is,
is
that
the
person
who
made
the
appointment
whether
it
was
the
resident
or
it
was
the
company
they
were
then
held
for
a
re-inspection
fee
per
se?
I
think
that's
what
they
called
it
for
missed
appointment,
any
thoughts
on
that
city
manager
or
to
our
consultants.
E
E
They
are
not
charged
a
missed
inspection
fee,
but
they
are
charged
the
next
time
for
that
sort
of
first
inspection,
and
so
in
the
event
that
a
missed
inspection
only
results
in
one
inspection,
the
city
would
recoup
the
same
amount
of
revenue.
We
would
only
have
a
revenue,
because
the
second
reinspection
is
free
right.
The
we
would
only
have
sort
of
a
true
revenue
loss
if
there
was
a
missed
inspection
and
there
needed
to
be
more
than
two
inspections
for
that.
For
that
permit.
B
Okay-
and
I
may
have
just
skipped
a
beat
here-
no
disrespect-
and
maybe
you
just
said
it
and
I
didn't
interpret
it
correctly,
so
I'm
referencing
I
make
an
appointment
for
tomorrow.
I
have
an
appointment
between
two
and
four
and
the
inspector
comes,
and
then
they
come
back
again.
They
come
at
two
they're
calling
me
they
come
back
at
3
30..
G
I
would
want
to
know
how
long
it's,
how
often
is
happening?
Okay,
no,
if
it's
like,
if
it's
a
chronic
problem,
that
maybe
we
should
address
by
putting
it
putting
a
fee
structure
in
place,
then
sure,
if
it's
something
that
happens
rarely
but
once
in
a
while,
then
you
probably
don't
need
anything
for
it.
E
B
G
E
We
hired,
mr
with
mr
whitam
in
that
interim
time,
to
provide
consultancy,
support
for
the
community
and
economic
development
department
working
on
a
few
special
projects,
and
this
this
was
one
of
the
one
of
them.
So
the
new
director
would
walk
in
with
a
outside
review
of
the
department
and
as
well
as
to
prepare
recommendations
for
the
city.
So
mr
woodham,
mr
whitam,
will
present
the
report
to
you.
E
F
F
I
was
in
local
government
enough
to
see
a
lot
of
consultants
roll
through
that
didn't
talk
to
employees
to
get
their
ideas
and
made
it
a
point
to
speak
with
every
employee
in
the
department,
as
well
as
at
least
one
former
employee,
so
high
level
takeaways
from
the
my
review
is
that
enhanced
customer
serving
website
information
is
very
important,
as
we
sit
today,
really
even
enhanced.
With
the
pandemic,
most
individuals,
be
they
residents
or
prospective
investors.
F
Businesses
look
to
your
website
as
a
place
to
get
information
about
fees,
about
permit
processes
and
about
how
to
talk
to
someone
to
get
answers.
There's
a
lot
of
work
to
be
done
on
your
website.
I
think
the
staff
acknowledges
that
my
understanding
is,
if
there's
a
reboot
plan
for
next
year.
I
would
just
emphasize
that
is
very
important
for
an
economic
development
perspective
for
both
your
existing
businesses
and
prospective
investors.
F
The
second
high
level
takeaway,
is
tools
on
the
website
that
allows
business
to
be
done
more
efficiently
and
your
staff
to
work
more
efficiently.
Again,
there
are
tools
out
there.
Many
cities
use
that
allow,
for,
as
an
example,
appointments
for
building
inspections
to
be
made
online
to
track
your
building
inspection
permit
process
online.
F
You
in
san
bruno
those
really
have
not
been
deployed
to
their
fullest
capability.
I
think
the
challenge
is
that
you
have
you
have
a
very
lean
staff.
You
have
a
fairly
enhanced
a
level
of
activity,
so
these
type
of
process
issues
just
haven't
been
addressed,
so
your
systems
that
are
in
place
that
communicate
to
prospective
investors
are
are
lacking
frankly
and
then
clear,
clear
documentation
of
permit
processes
again,
not
every
city.
Does
this
really
well
a
lot
of
them?
Do
the
do
these
things
pretty
poorly?
F
Actually,
but
having
simple
checklists
or
descriptions
of
what
it
takes
to
get
a
used
permit,
either
through
a
flowchart
or
simple
checklist.
That
a
homeowner
or
prospective
investor
can
understand
is
something
that
doesn't
exist
for
your
information,
with
the
exception
of
a
couple
places,
so
those
are
kind
of
the
high
level
issues.
F
F
F
The
new
younger
workers
coming
into
the
workforce
have
different
options
and
different
perspectives
and
talented
local
government
employees
are
harder
to
find
so
providing
a
work
environment
where
you're
paying
comparable
to
your
neighbors
as
well
as
you're,
providing
an
environment
where
you're
not
putting
them
in
state
council
meetings
every
other
night,
I'm
joking,
I'm
kind
of
being
a
little
facetious,
is
important.
If
you're
going
to
attract
the
talent,
there's
been
a
fair
amount
of
turnover
in
the
department.
F
Actually,
since
I
started
the
project,
you
approve
this,
so
that
is
being
recruited
right
now
is
really
important
to
bring
some
analytic
ability
to
the
project
as
an
example.
The
project
that
we
talked
about
a
few
minutes
ago
in
the
user
fee
study
high
functioning
management
analysts
could
have
done
what
I
did
in
terms
of
helping
with
the
project
management
of
that
project,
also
economic
development
manager.
F
I
was
curious
when
I
first
kind
of
came
into
the
working
with
the
city
that
it
was
called
the
community
economic
development
department,
and
I
looked
for
the
economic
development
division.
I
didn't
see
it
and
I
didn't
see
an
economic
development
manager
and
I
wasn't
just
missing
it.
It
wasn't
there,
so
one
of
the
recommendations
is
to
have
to
the
extent
your
budget
allows.
F
Having
an
economic
development
manager
position
makes
sense
if
that
person
could
take
on
the
role
of
an
ombudsman
to
help
navigate
prospective
investors
and
current
businesses
through
your
permit
process.
It
could
take
on
things
such
as
the
grant
programs
for
small
businesses
and
there's
not
a
logical
person
necessarily
in
the
organization
that
I
can
see
that
would
do
that
type
of
stuff.
F
As
you
note
in
the
report,
economic
development
managers
land
in
often
in
the
city
manager's
office,
often
in
community
development
departments,
there's
trade-offs
and
in
either
case.
I
think
you
just
need
to
figure
that
out
as
a
community
as
to
where
best
serves.
Obviously
having
worked
in
a
community
with
an
economic
development
manager.
F
If
it's
in
the
city
manager's
office,
it
has
more
gravitas,
as
it
solves
things
throughout
the
organization,
since
you've
never
had
one.
That
makes
some
sense.
Obviously
you
could
put
it
in
the
community
development
department
and
it
would
be
closer
to
the
folks
doing
the
building,
building
and
development
engagement
work.
That's
really
a
kind
of
local
decision
to
make
okay,
so
that
was
kind
of
a
high
level
culture,
staffing
ideas,
the
now
within
the
divisions
chief
building
official,
as
I
mentioned,
talent,
is
hard
to
find
in
local
government.
F
I
would
suggest,
in
my
opinion,
the
two
hardest
positions
to
fill
currently
would
be:
chief
building
official
first
finance
director,
also
police
officers.
I'm
not
I'm
talking
about
department
heads
but
chief
building
official,
the
the
talent
for
chief
building
officials
is
very
thin.
The
turnover
is
significant.
You
currently
have
a
model
where
you
are
hiring
a
contractor
to
fulfill
that
role.
If
you
go
out,
you
have
a
vacant
position.
F
If
you
go
out,
recruit
the
position
and
you
aren't
able
to
do
really
good
work
and
get
lucky
and
find
someone
that
you
believe
is
going
to
come
in
and
willing
to
work
at
your
current
salary
and
benefits.
My
suggestion
would
be
to
produce
an
rfp
request
for
proposals
and
find
a
firm
that
can
provide
that
service.
F
You
have
one
now
there
are
others
out
there.
I
don't
think
you
should
just
continue
with
the
current
firm.
I
have
had
very
good
experience
with
your
current
cb
chief
building
official,
but
just
as
a
matter
of
best
practices
going
out
with
a
request
for
proposals
to
see
what
other
firms
could
provide
makes
sense
as
well.
F
A
couple
of
other
staffing
recommendations.
Again
budget
is
a
very
it's
very
challenging
for
most
cities.
To
the
extent
you
have
capacity
for
a
senior
planner
position
in
the
future
that
is
recommended
as
well.
You
have
a
lot
and
just
the
state
continues
to
put
on
requirements.
Housing
element,
general
plan
updates.
There
are
a
lot
of
you
have
you
know,
airport
regulations.
F
There
are
some
unique
things
in
in
san
bruno
that
are
long-range
in
nature,
and
you
really
don't
have
anyone
in
your
department
that
is
focused
on
long-range
planning.
It's
really.
The
planning
manager
picks
up
a
little
bit
the
director
now
without
a
planning
manager.
The
director
is
picking
that
up
and
for
a
city
of
your
level
of
activity
having
a
senior
planner
that
deals
with
those
long
range
issues
that
make
sense
clerical
support,
I'm
not
recommending
a
new
position,
but
to
the
extent
you
can
bring
in
part-time
clerical
support.
F
F
Okay,
let's
move
to
customer
service
customer
service
is
in
my
experience
in
local
government
is
largely
anecdotal,
particularly
for
council
members.
They
hear
things
from
one
person,
two
people,
three
people,
and
then
you
know
it
becomes
the
way
to
judge
how
people
are
engaged
with
an
economic
development
department.
F
My
recommendation
is
to
get
metrics
on
that
issue,
to
have
a
annual
customer
satisfaction
survey
that
doesn't
have
to
be
very
long
or
hard.
It's
sent
to
everybody,
that's
gotten
a
building
permit
or
has
received
a
development
permit
over
the
past
year,
and
then
you
start
building
metrics
as
to
they're,
happy
they're,
sad
they're.
They
have
good
ideas
as
to
how
you
can
make
things
better
and
make
things
more
efficient.
F
So
I
suggest
you
do
that
once
a
year
and
then
on
the
sixth
month
six
months
after
you
send
your
first
one
out.
I
suggest
you
also
have
an
open
house
where
you
solicit
input
in
person.
You
know
beyond
the
pandemic,
because
that'll
attract
a
different
customer.
Perhaps
someone
that
really
wants
to
come
in
and
hear
about
the
department
a
little
bit,
but
the
talking
on
the
department
is
the
small
part
of
that
open
house,
but
really
it's
an
opportunity
for
people
to
give
feedback
on
what
their
experiences
have
been
and
learn
from
that.
F
As
you
create
better
processes
customer
service
again,
I
hit
it
on
the
high
level
input.
You
know
the
website
really
needs
a
lot
of
work.
You
want
to
provide
your
users
with
tools,
permanent
checklists
flow
charts,
fee
information,
not
uncommon
for
other
cities,
but
this
is
really
an
opportunity
with
a
new
fee
schedule.
F
The
current
contracted
cbo
is
trying
to
implement
that
with
his
spare
time,
which
is
very
limited.
So,
to
the
extent
this
is
the
type
of
thing
to
the
extent
you
had
one-time
funds,
you
could
invest
in
bringing
someone
into
to
get
this
information
up
and
running
in
the
context
of
your
website
update
next
year.
I
think
that
makes
sense
and
could
be
helpful
to
stimulating
investment,
okay,
so
permit
processes.
F
I
didn't
really
what's
my
charge
to
look
at
your.
What
requires
a
use
permit?
What
doesn't
in
the
community,
but
the
one
thing
that
just
cut
came
up
a
num
enough
times
that
I
decided
to
include
in
the
report
was
that
the
concept
of
the
50
percent
rule
is
one
way
people
are
describing
it,
but
basically
it
is
the
threshold
whereby
someone
who
is
improving
their
home
needs
to
come
in
for
a
conditional
use
permit.
F
If
you
have
more
discretion
to
the
homeowners,
you
have
less
time
spent
preparing
planning,
commission
reports
and
going
to
the
planning
commission
on
home
remodel
projects.
Obviously
that's
a
policy
decision
and
unique
to
every
community
so
on
the
permit
processes
going
down
in
terms
of
the
divisions.
You
know
one
of
the
initial
things
that
I
I
heard
is
that
you
know
we
can't.
F
Well,
maybe
shutting
down
for
lunch
is
a
better,
more
efficient
way
for
your
people
to
operate,
and
it
really
all
ties
into
the
technology
and
what
you
have
on
your
website
and
what
people
can
do
and
find
online
is
really
in
many
cities.
It
has
limited
the
importance
of
having
a
customer
counter
from
eight
to
five
or
eight
to
six
and
some
cities.
F
You
know
have
one
evening
where
they'll
stay
up
until
seven
to
catch
votes
after
work,
but
how
open
your,
how
long
your
customers
customer
counter
is
open,
really
has
very
limited
very
little
to
do
with
how
well
you're
serving
your
customers
in
this
current
environment
plan,
check,
consistency
and
accountability.
I
did
interview,
as
in
the
report
a
few
of
your
permit
customers,
one
of
the
things
one
of
the
pieces
of
feedback
was,
you
have
outside
plan
check.
That's
typical!
That's
I
think
best
practices,
but
that
plan
check
can
be
inconsistent.
F
They
may
not
know
some
of
the
unique
features
of
the
community.
I
have
some
advice
in
the
report
on
that
conditions
of
approval
when
large
projects
come
through
the
community
they're,
currently
not
in
a
digital
format,
where
public
works
and
planning
can
all
share
them.
Understand
them,
agree
on
them
and
having
that
in
place
and
having
a
conscious
conditions
of
approval
list
will
limit
the
times
that
you
had
inconsistent
conditions
of
approval
for
the
same
type
of
project.
F
If
it's
on
a
schedule
that
has
been
in
place
forever-
and
it
just
continues
to
that
schedule-
I
think
you're-
it
sounds
like
that's
being
done
in
most
cases
but
again,
you're
just
trying
to
find
a
balance
where
you're
allowing
staff
to
do
its
work
and
commissions
and
committees
provide
their
important
input,
but
not
having
them
meet
if
they
don't
have
something
to
meet
about.
This
is
one
that
gets
you
know
in
most
cities
that
have
a
bicycle
and
pedestrian
advisory
committee.
F
It's
like
a
ping
pong
ball
with
public
works,
thing
planning
should
do
it
and
planning
saying
public
works
should
do
it.
It's
currently
in
planning,
considering
moving
that
to
public
works,
since
many
of
the
policy
decisions
and
administrative
on
on
bike
and
pedestrian
safety
issues
are
infrastructure
issues
versus
planning
issues.
F
F
Another
point,
as
you
may
have
noted
in
your
you've,
had
this
technology
fee
not
not
increasing,
I
don't
believe
in
your
building.
Permit
that's
best
practices
that
allows
for
you
to
get
in
a
revenue
stream
to
ensure
that
you
are
able
to
digitize
your
plans
ensure
that
you're
in
your
building,
division
and
planning
staff
have
proper
hardware
current
technology
with
which
to
accept
online
applications
ensuring
that
that
technology
typically
again,
this
is
issue
that
happens
in
many
cities.
F
It's
a
technology
fee,
so
the
it
department
decides
how
it's
going
to
be
used.
It's
really
it
needs
to
be
a
collaboration
between
I.t
and
your
department,
and
that's
the
only
recommendation
here
that
they
talk
to
each
other.
As
you
put
your
budget
together
and
you
have
a
schedule
typically,
you
know.
Often
cities
will
have
a
five-year
schedule
on
how
they're
going
to
use
those
technology
fees,
it's
kind
of
like
a
mini
cip
for
the
technology
in
this
department.
F
F
F
I
should
have
mentioned
this
at
the
beginning,
but
I
your
staff
was
very
forthcoming.
The
way
I
approach
these
projects
is,
when
I
interview
everyone,
I
give
them
100
confidentiality.
I
encourage
their
candor,
they
were
candid
and
they
were
very
responsive
during
this
process.
So
I
want
to
complement
your
line
stamp
in
these
divisions
again.
Finally,
on
the
technology,
this
is
more
on
the
divisions,
level,
e-trackit
and
central
square
are
new
technologies
that
are
not
at
the
current
they've
been.
F
E
Council,
just
on
a
high
level,
I
want
to
thank
mr
woodham
for
his
thoughtful
analysis
and
the
work
that
he
provided
on
behalf
of
the
organization
and
just
know
that
staff
absolutely
agrees
with
every
recommendation
and
some
of
them
require
council
action.
These
will
be
budgetary
allocations
and
we
will
be
discussing
those
and
incorporating
the
ones
that
we
can,
but
all
of
the
23
recommendations
are
on
our
work
program
at
this
point,
and
that's
that
work
that
we
talked
about
that
directors.
E
You
know
real
really
need
time
to
do
to
improve
the
organization.
Absolutely
concur
with
mr
whitman's
comments
about
the
amount
of
meetings,
the
pace
of
meetings
and
the
pace
of
work
and
really
I've
said
it
to
council.
You
know
on
some
some
things
I
think
we're
moving
too
fast
and
we
need
to
slow
down
so
directors
really
have
time
to
not
always
be
working
on
these
higher
level
initiatives,
but
but
work
on
improving
the
operations
of
their
department,
which
has
a
immediate
customer
service
aspect.
E
E
You
know
in
about
a
month
and
a
half,
I
will
have
been
your
city
manager
for
three
years,
a
very
short
amount
of
time,
but
in
that
time
all
eight
of
our
senior
executive
team
members
that
report
to
me
that
manage
our
department
heads
our
department
and
our
assistant
city
manager.
In
just
three
years
time.
I
will
have
recruited
every
last
one
of
them
and
hire
two
of
those
positions
twice.
E
The
fact
that
we
are
a
under-resourced
city
with
a
lot
of
expectations
and
a
lot
on
the
on
the
plate
without
the
staffing
to
really
get
all
the
work
done
is
one
of
its
chief
among
them.
So
I'm
glad
that
mr
whittam
was
able
to
pick
that
up
and
articulate
that
and
just
know
that
as
your
city
manager,
I
totally
understand
and
agree
with
that
sentiment.
Thank
you.
G
I
especially
love
the
focus
on
customer
service
and
how
you
know
moving
moving
as
quickly
as
we
can
to
online
willing
can
how
much
that
can
improve
customer
service
in
my
own
professional
life.
You
know
I
run,
I
run
a
large
customer
service
organization
and
it's
a
it's
always
number
one.
It's
always
the
number
one
priority
above.
G
Above
all,
you
know
you
know,
above
you
know,
in
where
I
am
in
I.t,
we're
always
measuring
on
how
many
tickets
we
close,
but
I'm
much
more
interested
in
how
people
feel
after
we
close
those
tickets.
Are
they
happy
with?
Are
they
happy
with
us
and
I
and
building
a
building,
a
culture
where
everybody
thinks
that
way
is?
G
Is
the
goal
of
the
holy
grail
in
my
opinion,
and
I
appreciate
that
this
report
reflects
that
regarding
the
the
specific
positions
you
know
it's
no
one
here
is
going
to
be
surprised
that
I'm
going
to
talk
about
the
economic
development
director.
We
really
can't
understand
how
critical
it
is
that
we
that
we
staff
this
position
here
in
san
bruno.
G
I
would
leave
it
to
the
city
manager's
discretion
as
to
whether
that
position
belongs
in
the
in
the
city,
manager's
office
or
under
building
and
planning
the
recommendation
to
move
bpac
under
public
works.
That
makes
sense,
given
that
many
of
the
recommendations
that
come
out
of
there
lead
to
public
works
projects,
and
also
vpac,
is
a
is
a
subcommittee
under
the
psdc
which
is
part
of
public
works,
so
it
just
it
just
seems
to
make
sense,
and
then
just
just.
G
Lastly,
regarding
both
the
the
the
economic
development
director
position
and
all
the
other,
all
the
other
positions
that
we
need
in
order
to
bring
that
our
department
up
to
speed-
I
just
I
just
want
to
to
say
to
mike
to
my
colleagues
and
to
everyone
that
we
you
know,
we
need
to
do
everything
that
we
can
to
make
staffing
these
positions
a
priority.
I
don't
want
us
to
leave
here,
saying
yep,
you
know
we
even
even
out
even
outside
consultants,
agree
that
we're
that
we're
woefully
understaffed,
but
we
have
no
money.
G
J
We're
able
to
take
it
off
the
list
we
knew
this
was
coming,
so
I
don't
think
there
were
any
surprises
and
it
is
good
to
get
reinforcement
on
all
the
things
that
we
we
knew
we
had
to
fix
and
having
an
outside
perspective
is
always
valuable,
and
I
think
that
that's
what
we
have
here
so
I
definitely
agree
with
the
with
the
recommendations
and
the
findings,
and
I
definitely
appreciate
staff
initiating
this
and
having
this
report
to
help
us.
As
we
plan
you
know
the
future
of
this
department.
So
thank
you.
A
A
We
need
to
that's
our
financial
engine
in
there
of
getting
permits,
approved,
getting
projects
approved
and
so
how
many
products
72
projects,
or
was
it
70
projects
that
they
they
were
tracking?
When
you
first
got
in
there
72
72
yeah,
I
mean
that's
incredible,
handled
by
three
or
four
people
right
and
then
being
realistic
on
how
we're
gonna
get
that
work
done,
how
how
they're
gonna
get
that
work
done
to
get
it
to
a
planning
commission
that
gets
it
to
the
council
for
approval.
A
So
I
know
this
is
a
study
session.
So
there's
no
action,
but
it's
clearly
it
fortifies
what
we've
been
hearing
from
our
city
manager,
which
we
observe
and
hear
from
our
community
of.
Why
do
things
take
so
long
and
and
what
I
appreciate
is
that
you're
bringing
solutions,
we've,
we've
known
we've
had
technology
issues
for
many
many
years
in
in
in
our
city
and
we're
trying
to
try
and
it
seems
like
we're
always
trying
to
catch
up
and
orphan.
A
A
It
was
clear
you
know,
surveys
on
how
you
don't
know
how
you're
doing
unless
you
ask
people,
if
you,
if
you
ask
the
person
next,
you
hey,
how
are
you
doing
hey
we're
really
busy,
but
if
you,
if
we
can
get
those
metrics
in
in
surveys
after
somebody
gets
to
permit,
I
wouldn't
wait
a
year
because
after
a
year,
you
kind
of
already
forgot
you're,
just
kind
of
like
oh
forget
it.
I
don't
even
want
to
respond,
but
the
moment
that
you've
got
your
permit
and
you
get
signed
off
hey
how?
A
How
are
we
doing
for
you?
You
know
how
did
the
building
department
handle
you?
Were
you
comfortable
with
that?
And
and
we
we're
still
going
to
have
to
address,
having
more
staff
right
have
more
staff?
We
need
more
money
to
get
more
money.
We
need
to
get
more
projects
get
more
products,
we
need
more
staff.
So
it's
this
big
old
circle.
So
I
think
I
think,
with
this
priority
setting
and
with
the
budget
coming
up,
we're
gonna
we're
gonna
start
addressing
those
things,
the
50
rule.
They
were
talking
about
that
rule.
A
When
I
worked
here
seven
years
ago
and
how,
how
do
you
increase
it
to
60
how
much?
How
much
bigger
can
your
house
get
before
you
have
to
go?
Get
a
conditional
use.
Permit
great
question:
surprise,
not
surprise
that
we're
finally
getting
smartphones,
and
hopefully
all
that'll
work,
hopefully
that'll
all
work
out
and
how
we
have
a
building
official
with
the
with
the
with
the
inspectors
and
bringing
contract
staff.
A
We
have
to
make
that
decision
and
how
to
make
it
smoother.
With
with
these
recommendations,
so
I
look
forward
to
how
our
city
manager
is
going
to
propose
to
implement
these
things
as
we
deal
with
them
in
budget,
and
I
know
we're
asking
a
lot
of
staff
and
I
know
we're
asking
a
lot
of
our
city
manager.
D
Thank
you
I
wanted
to.
I
guess
for
at
first
I
wanted
to
just
thank
staff
for
their
honesty.
I
think
that
it's
really
important
that
staff
feels
that
there's
trust
when
you're
having
these
assessments,
and
I
think
that
the
my
only
problem
with
assessments
is,
if
we
don't
plan
to
follow
up
on
the
findings.
D
So
I
know
I've
been
very
clear
from
the
beginning
that
we
need
an
economic
development
manager.
So
I
look
forward
to
seeing
that
in
the
budget-
and
you
know
the
other
items,
I
think
that
are
really
going
to
be
for
the
city
manager
to
assess
with
his
own
team
and
bring
back
in
the
budget,
because
we're
only
seeing
one
department
which
I
think
we've
all-
I
think
every
council
member
here
has
supported
throughout
the
year
to
find
the
positions
that
are
needed
for
this
department.
D
So
I
look
forward
to
seeing
the
budget
recommendations
and
taking
this
analysis
into
account.
I
do
just
want
to
ask
from
from
my
understanding
and
the
consult
to
the
consultant,
the
average
employee,
the
average
employee
nowadays
is
staying
at
a
business
within
you
know
these
younger
professional
age
groups
between
two
two
to
five
years.
Are
you
seeing
something
different
in
the
peninsula
or
in
the
bay
area?.
F
F
I
don't
have
any
metrics
to
back
this
up,
but
my
sense
is
that
young
employees
that
come
in
to
an
organization
that
are
into
public
policy
and
local
government
may
have
a
little
bit
more
interest
in
staying
if
they
see
that
there
is
an
opportunity
to
grow
with
that
city.
Sam
bruno
I
mean,
as
I
talked
to
folks
when
you
had
your
planning
manager
or
management
analyst.
I
circulated
into
my
network
saying
it's
a
super
exciting
time
for
the
city.
I
mean
you
have
these
development
projects
that
are
very
interesting.
F
You
have
an
older
community.
That
is
transitioning.
I
mean
it
is
from
a
from
a
work
standpoint.
I
think
you
can
attract
talent
that
will
stay
here.
If
they
see
you
know
upward
mobility
and
an
ability
to
grow
within
the
organization,
I
mean,
I
think,
the
feedback
that
I
got
from
your
employees
was
that
you
know
the
new
leadership
of
the
city
manager.
The
new
director
people
were
very
excited
about
that.
F
F
The
talented
local
government
employees
have
options
to
move
around
more
than
they
did
10
or
15
years
ago,
and
so
I
think,
you'll
still
deal
with
the
millennials
and
the
younger
generation
having
an
interest
in
moving
more
frequently.
But
I
think
if
you
build
a
culture
where
you
come
in
as
a
planner
and
you
say,
oh
there
is
that
senior
planner
job.
F
If
I
get
great
experience
here,
I
may
be
able
to
move
out,
or
I
put
in
three
or
four
or
five
years-
a
really
good
experience
here
and
then
I
do
move
on
and
you
bring
in
another
planet.
So
it's
a
challenge
for
every
long-winded
response,
but
the
challenge
for
every
business.
I
think,
in
terms
of
how
millennials
and
the
younger
generation
look
at
work
to
keep
people
longer,
but
having
a
good,
you
know
a
competitive
salary
and
benefit
package
and
a
good
work-life
balance
in
what
you
offer.
E
That's
50,
000
population
versus
a
director
at
a
city,
that's
100,
000
population
or
even
200..
Sometimes
the
compensation
is
the
same,
and
so
people
leave
for
other
reasons,
and
so
you
know
I
just
want
to
make
the
point
that
when
we
talk
about
our
executive
level
positions,
it's
a
slightly
different
calculus.
We
should
be
mindful
of
that.
D
Right-
and
I
think
that
I
think
when
I
see
people
also
leaving
cities,
it's
also
there
might
be
more
upward
mobility.
Here
we
have
a
young,
we
do
have
a
young
city
manager
and
so
that
that
mobility
for
the
next
step
may
be
not.
You
know
right
there,
but
I
do
think
that
it's
important
to
note
that
you
know
there's
a
san
bruno
may
not
be
able
to
be
as
competitive
as
other
cities
for
for
a
little
while
we
may
not
be
at
the
market
rate.
D
We
got
an
international
pandemic
that
could
not
be
you
know,
we
couldn't
pretend
it
wasn't
here,
and
so
when
we
talk
about
18,
you
know
meetings
in
a
very
short
period
of
time.
The
council
is
not
directing
when
those
meetings
happen.
The
council
is
kind
of
directing
what
we'd
like
to
see
and
it's
really
up
to
the
city
manager's
office.
When
those
meetings
happen
and
how
they're
spread
out,
I
remember,
being
in
a
very
difficult
transition
year
and
we
had
64
meetings
in
one
year.
I
believe
it
was
actually
over
64.
D
and
when
we
passed
that
hunt
those
that
stayed
we've
all
stayed
together.
We've
had
a
very
strong
team,
so
I
I
am
I've
been
there
and
I
really
do
feel
for
staff,
and
I
think
that
as
much
as
we
can
lessen
our
meetings,
I
would
love
that
too,
but
I
do
want
to
say
that
the
city
was
paused
for
10
years.
There
is
a
lot
of
ground
that
we
are
having
to
make
up,
for.
I
have
been
called
by
some
of
the
directors
who
have
left
and
been
thanked
for
pushing
revenue.
D
I've
been
stopped
in
the
street
by
staff.
Thank
you.
Thank
you,
because
we've
needed
this
push,
I'm
sure
the
city
manager
has
too,
and
my
goal
is
definitely
not
to
push
items
that
are
not
needed,
but
I
do
think
that
we're
in
this
very
unique
place,
and
if
we
do
not
take
this
opportunity,
we
may
not
get
it
again,
and
so
there
are
so
many
things
on
the
table
right
now
and
everybody
has
different
priorities.
D
I
get
that,
but
we
just
finished
a
10
hour
meeting
on
strategic
priorities
so
that
we
can
kind
of
align
behind
what
our
goals
are
for
this
next
year,
the
previous
goals
prior
to
last
year-
I
you
know
I
was
not
not
involved
in.
I
think
that
the
the
way
that
city
manager
grogan
has
been
setting
this
up
is
getting
better
every
year,
but
I
just
want
to
say
that
I
I
don't.
I
really
do
feel
for
staff
being
a
staff
member
myself.
D
I'm
somewhat
disappointed,
actually
that
you
didn't
ask
the
council
where,
where
we
were,
because
maybe
that
would
have
been
a
way
to
grab
some
insight
as
to
where
our
thoughts
are
as
far
as
what
our
expectations
were
moving
forward,
because,
if
we're
being
unrealistic,
I
think
that
we
should
also
be
told
that
we're
being
unrealistic
but,
like
I
said
I
had
64
years
64
years,
64
meetings
in
one
year.
That
is
not
a
goal.
D
I
want
to
beat
that's
not
a
goal
that
I
want
the
city
of
san
bruno
employees
to
be,
but
I
think
we
have
to
put
this
into
context
that
this
is
really
an
exceptional
year,
and
I
also
want
to
say
that
I
think
that
our
directors
went
on
to
great
opportunities
and
I
can't
fault
them
for
taking
an
opportunity.
San
bruno
isn't
going
to
be
a
big
city.
I
think
it
was
santa
clara.
I
was
reading
that
their
city
manager
is
making
like
700
000
a
year.
D
You
know
we
are
never
going
to
make
that
we
are.
We
are
not
going
to
be
paying
our
city
manager,
no
no
offense
sitting
under
grogan,
but
you
know
close
to
a
million
dollars
practically
we're
just
not
that
size
city,
and
so
I'm
hoping
that
we
continue
to
attract
talent
that
takes
advantage
of
all
of
these
opportunities,
and
hopefully
they
stay.
B
I
think
I
got
everybody
has
gone
through
at
least
once
just
a
few
things
for
myself
on
the
bike
and
ped.
Let's
go
down
the
list,
my
understanding
is,
we
have
somebody
that
sits
on
it
from
community
services
and
our
development
department,
and
we
also
have
somebody
from
public
works
so
where
we
can
minimize
that,
so
we
don't
have
to
have
staff
being
at
various
spots.
B
I
think
that
that's
important,
so
my
concern
is
you
say:
well,
I
it
should
go
from
one
part
of
the
hall
to
across
the
hall,
but
does
that
mean
still
somebody
from
each
department
is
going
to
be
there,
and
I
think
those
are
things
that
should
be
looked
at.
I
I
I
it's
not
me
counting,
but
I
just
got
a
an
update
that
I
heard
it
was
22
meetings
so
far,
but
we'll
we'll
get
the
official
tally
from
somebody
later.
B
You
know
I
think
going
going
back
to
like
the
customer
service.
That's
something
that
council
member,
laura
davis
always
said.
You
know,
because
she
deals
like
council
member
hamilton
about
customer
service,
the
metrics.
How
long
is
the
call?
How
is
this?
How
is
that,
and
that
is
really
important
to
gauge?
Are
we
hitting
the
mark
if
we,
if
we
have
60
percent,
that
are
saying
great
job,
can
we
get
it
to
65.?
How
do
we?
How
do
we
motivate
our
team
try
to
achieve
where
they
don't
even
really
know
where
they're
at?
B
Because
I
think
when
a
team
is
successful,
I
think
everybody
kind
of
rejoices
and
feels
good
about
those
accomplishments.
As
far
as
times
at
the
counter,
I
will
tell
you
and
I
can
go
off
top
my
head.
I
can
write
down
seven
or
eight
jurisdictions
in
san
mateo
county.
Maybe
nine
now
just
another
one
popped
in
my
head
that
do
not
have
eight
to
five:
they
have
it
whether
it's
closed
for
lunch.
B
You
know,
san
mateo
is
a
big
city,
but
when
you
have
a
plan
review
it's
tuesday,
thursday,
off
top
my
head,
I
think
9
30
to
11.
yeah.
So
what
it
is
is,
but
it
also
allows
staff,
because
if
somebody's
got
to
be
at
the
counter
all
the
time,
then
how
do
they
get
those
other
documents
processed?
And
what
have
you?
So
you
know
as
long
as
it's
communicated
to
and
people
become
accustomed
to
it,
it
may
be
an
opportunity
that
that
helps
with
the
staff.
B
B
B
It
really
did
derail
because
you,
you
think
people
are
trying
to
run
a
city
and
trying
to
take
care
of
a
neighborhood
and
yet
maintain
an
operational
eoc
room
around
the
clock
for
a
period
of
time
and
bringing
all
kinds
of
folks
in
and
litigations
et
cetera
that
we
we
had
to
go
to
washington
and
deal
with
with
the
national
patient
safety
board
and
pg
e.
So
I
I
think
what
I
have
seen
is
some
positive
in
the
planning
is
police
and
fire.
B
I
think
now
are
at
a
point
where
they
have
success:
succession
planning
and
it
started
when
dave
cresta
became
a
battalion
chief
who
became
the
chief
because
we're
doing
that.
It's
changing
the
titles
within
the
command
staff
at
the
police
department.
So
we
have
lieutenants
and
captains
in
order
to
hopefully
have
a
succession
plan
as
we
do
today
and
we've
seen
that
result
where,
before
it
was
just
sergeant
commanders,
nothing
in
between.
So
what
do?
What
do
you
do
to
get
that
rank?
B
You
go
elsewhere,
so
there
have
been
things
that
have
have
been
done
to
do
that,
but
the
customer
service
and
sending
out
a
survey.
I
think
it
is
important.
We
see
them
and
I
think
I
bet
you
in
our
daily
lives.
We
get
a
survey,
you
know
at
least
once
a
month
on
some
a
transaction,
whether
you're
calling
your
cell
provider
or
somebody
else
insurance
carrier.
So
I
mean
I
appreciate
the
information
the
metrics,
I
think,
are
important.
B
The
annual
survey,
I
think,
is
important
and
I
think
also
that
work-life
balance
is
important
and
I
do
think
we
have
to
be
mindful
too,
that
we're
giving
staff
the
information
that
we
need
ahead
of
time
rather
than
we
don't
have
enough
information
in
order
to
make
a
decision
and
we
elongate
a
meeting
or
we
may
have
to
go
to
a
second.
I
get
it,
but
hopefully
not
a
third
and
then
we're
gonna
do
post
zoom
life.
B
So
what
is
it
gonna?
Look
like?
Does
a
staff
member
the
department
head
who
doesn't
have
anything
on
the
agenda?
Do
they
really
have
to
be
sitting
in
a
room,
or
can
they
be
watching
it
reassuming
and
being
brought
in?
Why
not?
So
I
think
that
has
to
be
and
if
they
don't
need
to
be
there,
maybe
they
shouldn't
be
there
that
night,
but
I
know
sometimes
they
feel
compelled
that
they
want
to
be
there.
B
So
there's
got
to
be
some
some
kind
of
connection.
Hopefully
we
can.
We
can
make
to
help
community,
because
if
you're
not
a
licensed
contractor,
let
me
tell
you
can
be
frustrating
and
even
if
you
are
sometimes
getting
your
permit
processed
can
be
challenging
too.
So
every
city
is
different
as
far
as
its
requirement.
D
D
You
know
the
the
community
will
find
out
that
every
wednesday
or
every
thursday
is
closed,
that
staff
can
catch
up
with
their
work
and
word
will
spread,
but
just
a
suggestion,
because
I
do
know
that
the
planning
divisions
workload
is
very
high
right
now,
and
it
might
be
something
to
to
think
about
that.
I
would
definitely
support.
B
E
B
This
yeah
you're
absolutely
correct.
Thank
you
because
I
said
we
were
going
to
do
that
and
thank
you
for
reminding
me
at
this
time.
This
was
item
b
which
we
you
just
saw
the
report
and
that
was
received.
The
community
economic
development
department
organizations
review
report
from
the
municipal
resource
group
llc,
which
you
saw
the
presentation
if
there
are
any
members
from
the
public
that
wish
to
comment
please
at
this
time.
If
you
could
raise
your
hand,
there
are
no
phone
persons,
so
they're
all
on
the
zoom
call.
B
Not
seeing
any,
I
appreciate
you
reminding
me,
I
do
not
see
any
so
we'll
bring
it
back
and
city
manager.
You
say
we're
good.
Thank
you.
Thank
you
all
right,
council
with
that
said
we're
going
to
adjourn
to
the
next
regular
city
council
meeting,
which
will
be
held
on
may
11
2021,
and
then
we'll
see
what
number
meeting
that
is
so
with
that
said,
everyone
enjoy
the
rest
of
your
evening
and
enjoy
your
your
friday
and
your
weekend
enjoy.