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From YouTube: San Bruno Town Hall Meeting October 29, 2010
Description
San Bruno Town Hall Meeting
October 29, 2010
Taped by San Bruno Cable TV
A
A
Good
evening
and
welcome
to
our
second
town
hall
meeting,
I
never
get
tired
of
saying
and
I'm
jimmy
wayne
the
proud
mayor
of
the
wonderful
city
of
san
bruno
and
I
am
joined
this
evening
by
vice
mayor
rico.
Medina
council
members,
irene
o'connell,
michael
salazar,
we'd
like
to
tell
you
that
vice
mayor
medina
and
council
member
salazar
just
returned
from
a
memorial
service
for
our
eighth
victim
james
franco
and
pacifica.
A
A
You
should
know
that
in
our
efforts
to
keep
this
meeting
san
bruno
specific,
we
did
contact
the
church
of
the
highlands.
Skyline
college
cappuccino
high
school,
all
of
which
were
previously
booked,
but
I
think
it
does
say
something
about
the
makeup
of
our
community
when
the
largest
meeting
facilities
are
at
schools
and
its
churches,
along
with
the
presenters.
This
evening,
we
have
with
us
assemblyman
jerry
hill.
A
A
A
A
We
will
have
a
very
short
update
by
a
few
of
our
attendees.
Jackie
will
introduce
them,
which
I
hope
will
answer
a
number
of
your
concerns,
after
which
we
will
answer
questions
submitted
from
the
floor.
In
writing.
We
have
a
number
of
volunteers
circulating
throughout
the
room.
So
if
you
have
a
question
you
want
to
put
it
down
just
raise
your
hand
and
we'll
see
that
you
get
a
card
on
the
city's
behalf.
A
A
A
We
have
been
briefed
on
the
difficulties
of
continuing
gas
transmissions
and
up
in
the
peninsula
and
through
san
francisco
by
the
puc
and
pg
e
and
various
other
agencies,
while
there
are
still
many
difficulties
in
supply
ahead.
I
do
want
to
thank
pg
e
for
one
thing:
a
firm
commitment
and
I'm
going
to
read
to
you
right
from
that
letter.
So
there's
no
speculation
about
was
it
delivered
and
what
did
it
say?
A
A
B
Mayor
wayne
and
the
city
council
and
I
have
been
fielding
lots
of
questions
from
community
residents
for
the
last
six
weeks,
and
so
we
thought
up
front
to
the
extent
that
we
could
answer
those
questions
in
anticipation
of
you
asking
them.
It
would
save
us
a
lot
of
time,
and
so
we
are
attempting
to
do
that.
So
after
I
just
make
a
few
comments.
We're
going
to
have
the
national
transportation
safety
board
come
to
speak.
B
Steve
gleist
is
the
director
of
the
office
of
rail.
He
is
going
to
update
you
on
what
has
happened
with
the
pipe
that
has
been
taken
from
the
glenview
area
and
shipped
to
washington
dc,
where
tests
have
been
done
on
the
pipe.
We're
then
going
to
hear
briefly
from
the
internal
revenue
service,
because
many
of
you
have
questions
about
the
money.
B
I
got
from
pg
e:
is
it
taxable
and
we're
going
to
attempt
to
answer
that
question
for
you
as
well,
then
we're
going
to
hear
briefly
from
pg
e
and
then
from
the
san
mateo
county,
assessor
about
how
you
can
get
the
assessment
on
your
properties
reduced
and
then
finally,
from
the
san
mateo
county
environmental
health
department
to
talk
about
the
air
quality?
How
they've
been
testing
whether
they're
going
to
continue
to
test
as
appropriate?
B
The
claims
advisors!
Can
you
raise
your
hands?
Are
you
wearing
any
special
color?
No
okay
and
then
in
the
back
of
the
church,
will
be
representatives
from
the
eternal
revenue
service.
They
will
be
in
the
room
in
the
back
of
the
church
to
address
any
specific
questions
you
have
about
your
circumstances.
B
So
with
that,
let
me
just
say
that
this
has
been
a
tragedy
beyond
tragedies.
For
so
many
of
you-
and
we
continue
to
want
to
support
you
in
every
possible
way
that
we
can
and
we
will
continue
to
hold
these
town
halls
for
you,
so
that
you
can
continue
to
be
informed
and
as
issues
arise,
we
will
attempt
to
address
them
as
quickly
as
we
possibly
can.
B
C
Ntsb
now
I
think
you
can
hear
me
okay,
good
evening
again,
I'd
like
to
thank
representative
speer
and
mayor
wayne
for
inviting
me
to
here
today
to
provide
you
with
an
update
on
the
activities
of
the
safety
board
in
connection
with
our
investigation
of
the
accident
that
took
place
in
september,
the
9th
as
an
overview
at
6
11
pm.
We
had
a
30
inch
transmission
gas
pipeline
rupture
that
resulted
in
a
release
of
approximately
48
million
cubic
feet
of
natural
gas.
C
C
The
pressure
at
the
time
was
386
pounds
per
square
inch.
The
maximum
operating
pressure
at
this
particular
operation
was
375
pounds
per
square
inch
and
the
maximum
allowable
pressure
at
this
location
was
400
pounds
per
square
inch
line.
132,
as
this
is
referred
to,
as
according
to
pg
e
was
installed
in
1956.
C
Some
of
the
issues
that
we're
looking
at
in
connection
with
our
investigation
are
involving
the
material
itself
of
the
pipeline,
as
well
as
the
response
to
the
pipeline
incident
by
various
parties.
For
example,
the
incident,
as
we
said,
took
place
at
6
11
p.m.
The
upstream
valve
was
closed
at
7
20
p.m.
A
little
over
an
hour
from
the
point
of
the
accident
and
the
downstream
valve
was
closed
at
7
40
p.m.
C
This
is
the
one
of
the
areas
that
the
safety
board
will
be
examining
in
our
multi-disciplinary
approach
to
investing
this
accident,
to
provide
you
an
update
as
to
what
we've
accomplished
at
this
point
again,
seven
weeks
after
the
accident
is
that
we've
taken
a
look
at
the
data
from
the
operation
center
from
pg
e
to
determine
gas
pressures,
the
time
in
which
various
pressures
changed
in
order
to
pinpoint
both
the
time
of
the
rupture
and
the
precursor
events.
The
events
that
led
up
to
this
and
those
are
very,
very
important
in
our
investigation.
C
So
far,
we
have
four
pipe
segments
back
at
our
lab
in
washington
dc.
We've
taken
steps
now
to
examine
all
components,
but
the
fourth
that
just
arrived
this
past
week,
but
we've
completed
the
exterior
and
non-destructive
examination
of
the
three
pipe
segments
that
were
shipped
shortly
after
the
accident,
and
that
involves
the
removal
of
the
coating.
This
asphalt
coating
that
you
may
have
heard
about.
C
We've
conducted
radiological
tests,
which
is
using
x-rays
to
examine
the
material
structure,
we're
examining
surfaces
and
photo
documenting
the
results
of
the
examination
for
our
destructive
testing,
ultrasonic
testing
and
magnetic
particle
testing,
and
basically,
what
that
does
not
to
over
complicate
the
this
process
is
we're
using
instrumentation,
that's
known
in
the
metallurgical
industry
and
we're
examining
the
structure
of
the
metal
within
the
pipe.
The
edges
of
the
pipe
segments,
the
fractured
edges,
to
determine
what
they
look
like
as
far
as
their
appearance,
both
at
the.
C
But
you
would
see
it
by
your
naked
eye
as
well
as
what
you
would
see
under
both
optical
digital
microscopes,
and
we
also
use
a
scanning
electron
microscope
to
get
the
very,
very
detailed
information
that
we
need.
This
is
important,
and
this
takes
time
because
the
method
of
failure
and
the
direction
of
the
cracks
is
very,
very
important
in
determining
the
probable
cause
and
what
potential
recommendations
that
the
safety
board
can
make.
C
If
you
can
imagine
taking
a
coat
hanger
for
example,
and
snipping
it
with
a
wire
cutter,
that's
going
to
have
a
much
different
appearance
and
therefore
a
different
failure
mechanism.
Then,
if
you
were
to
take
that
same
piece
of
wire,
bending
it
back
and
forth
until
eventually
it
breaks
and
that
will
help
us
determine
by
this
microscopic
examination,
whether
it
was
caused
by
a
significant
individual
event
or
a
traumatic
event,
or
whether
this
was
as
a
result
of
some
type
of
corrosion
or
through
fatigue,
that
has
been
building
up
over
a
period
of
time.
C
So
those
are
the
activities
that
have
taken
place,
going
forward,
we're
doing
destructive
testing
on
these
pipe
samples.
That
includes
microstructural
analysis
again,
a
much
greater
level
of
investigation
that
we've
used
at
the
external
non-destructive
level
and
that
will
determine
any
overloads
that
took
place
on
the
metal
surfaces.
C
But
we
do
remain
committed
to
finding
out
the
probable
cause
of
this
accident
to
come
up
with
recommendations
to
prevent
a
reoccurrence
of
this
accident
wherever
these
types
of
pipelines
are
in
place
again,
thank
you
all
for
the
opportunity
to
give
you
the
update
and
I'll
be
available
for
questions
afterwards.
Thank.
B
B
D
Appreciate
the
opportunity
to
address
you,
obviously,
you've
got
to
be
concerned
because
payments
are
coming
and
obviously
the
question
of
whether
or
not
these
payments
are
taxable
or
non-taxable
is
definitely
a
concern
to
you,
as
well
as
the
internal
revenue
service.
Irs
has
a
terrific
website.
Obviously
it's
full
of
information
but
check
it
out,
because
it
does
respond
to
a
lot
of
your
questions.
There's
publications
that
I
think
we
have
in
the
back
that
you
may
want
to
pick
up
on
your
way
out
that
address
similar
types
of
concerns.
D
D
This
is
you
know,
rather
than
going
through
the
irs
regular
phone
phone
line
of
the
regular
number,
where
you
have
to
go
through
17
prompts
to
get
a
person.
This
one
here
is
a
direct
line.
It'll
go
directly
to
the
person.
I
suggest,
if
you
have
specific
concerns
that
you
call
this
individual
his
name.
D
B
Now
we
are
going
to
hear
from
geisha
williams
senior
vice
president
of
energy
delivery
from
pg
e
and
kirk
johnson,
vice
president
of
gas
engineering
and
operations
they're
going
to
explain
what
you
have
seen
them
doing
around
the
community.
Among
other
things
that
are
of
relevance.
Please
come
forward.
E
Good
evening,
everyone,
let
me
just
start
off
by
really
thanking
congresswoman
spear
mayor
rain,
for
having
this
town
hall
meeting
tonight
and
for
giving
pg
e
an
opportunity
to
participate.
I
also
really
want
to
thank
everyone
here
from
the
glenview
neighborhood
and
and
more
broadly
from
san
bruno
for
being
here
tonight.
E
I
know
that
you
have
many
questions
and
we're
hopeful
that
we'll
be
able
to
answer
many
of
them
before
the
end
of
the
night.
Again
before
I
go
any
further,
I
I
think
it's
important
to
again
just
tell
you
how
all
of
us
at
pg
e
will
continue
to
express
our
deepest
condolences
and
sympathy
for
everyone.
Who's
been
so
terribly
affected
by
the
tragedy
that
happened
on
september
9th.
E
I
think
that
the
things
that
you
have
gone
through
are
just
simply
unimaginable,
and
I
I
also
believe
that
the
road
to
recovery
is
going
to
no
doubt
be
a
very
long
and
very
difficult
one.
But
I'm
here,
first
and
foremost
to
tell
you
to
reiterate
to
con
again
give
you
our
commitment
that
we
are
absolutely
positively
committed
to
helping
the
city
and
the
si
and
the
residents
of
san
bruno
recover
and
rebuild,
and
we're
going
to
be
here
for
as
long
as
it
takes.
E
We
also
have
a
process
in
place
to,
in
essence,
put
together
a
referral
service
for
residents
that
need
this,
this
type
of
help
with
the
agencies
that
can
provide
it.
Of
course,
these
services
are
just
part
of
a
comprehensive
set
of
things
and
services
that
we're
trying
to
provide
to
all
of
you
that
need
it
here
in
the
city
of
san
bruno.
E
At
the
same
time,
we're
doing
everything
we
can
to
ensure
that
the
safety
of
our
gas
system
is
paramount,
and
this,
of
course
includes
the
announcement
we
made
earlier.
I
guess
earlier
this
month,
announcing
pipeline
2020,
which
you
know
in
a
sense,
is
a
comprehensive
approach.
A
comprehensive
program
to
modernize
the
gas
pipeline
system
in
our
service
territory.
E
Now,
we've
been
doing
a
great
amount
of
work
to
make
sure
that,
for
this
winter,
we're
able
to
provide
you
with
a
gas
level,
gas
services
that
you
need
and
what
I
want
to
do
now
is
actually
turn
it
over
to
my
colleague,
kirk
johnson
who's,
going
to
share
with
you
the
specific
steps
we've
taken
and
the
work
that
still
remains
to
be
done
for
this
winter
and
beyond.
So
thank
you
for
being
here
tonight.
I
look
forward
to
your
questions
and
with
that,
let
me
turn
it
over
to
kirk
johnson
who's.
F
Thank
you
geisha
and
good
evening.
Everyone,
as
geisha
mentioned,
we
are
doing
a
great
deal
of
work
throughout
the
san
francisco
peninsula
to
prepare
ourselves
for
this
coming
winter
to
ensure
that
everybody
in
the
peninsula,
all
of
our
customers,
have
the
gas
service
that
they
need
specific
to
san
bruno.
We
actually
have
three
construction
locations
going
on
as
we
sit
here
today.
F
The
first
location
is
out
on
skyline
boulevard,
approximately
half
a
mile
south
of
san
bruno
avenue,
and
in
that
location
we
are
building.
What
we
call
a
cross
tie.
A
cross
tie
is
nothing
more
than
a
piece
of
pipe
that
connects
two
pipelines
together
and
by
installing
this
crosstie
it
will
give
us
significantly
greater
flexibility
in
our
system,
in
addition
improve
the
capability
of
our
system
from
where
it
stands
today.
F
F
So
those
are
the
three
locations
of
construction
that
we
currently
have
ongoing
right
now.
In
addition,
you're
going
to
see
a
significant,
more
activity
from
pg
e's
blue
trucks,
we
are
continuing
to
patrol
and
inspect
our
pipelines
on
a
regular
basis
and
we'll
be
increasing
that
as
we
get
forward
into
the
winter
season.
We
want
to
ensure
that
nothing
is
out
there
that
jeopardizes
our
ability
to
deliver
gas
to
all
of
our
customers.
F
Now
geisha
also
mentioned
our
pipeline
2020
program,
and
so
I
want
to
share
with
you
that
going
forward,
specifically
in
the
second
and
third
quarter
of
next
year
in
2011,
you
were
gonna
again
see
an
increase
of
activity
from
pg
e,
our
effort
to
modernize
our
gas
transmission
system
and
our
effort
to
add
or
modify
our
valves
to
be
either
remote,
controlled
or
automatic
will
be
going
on.
So
you
will
see
estimators
and
construction
supervisors
and
engineers
looking
at
our
facilities
to
ensure
they're
in
the
position.
F
We
believe
they
need
to
be
in
to
do
that
kind
of
work
going
forward.
So,
for
example,
if
we
have
a
valve
that
we
think
needs
to
be
automated
or
remotely
controlled,
we'll
be
looking
at
the
facility
asking
does
it
have
telecommunications
capability
does?
Is
there
electric
power
nearby?
Is
that
valve
in
a
position
that
can
accept
it
can
accept
an
actuator
which
is
the
piece
of
equipment
that
operates
the
valve
or
do
we
need
to
move
that
valve?
F
So
again,
there
will
be
a
lot
of
activity
and
you'll
see
a
lot
of
blue
trucks
again
next
year.
Also,
we
have
heard
loud
and
clear
from
many
of
you
and
many
of
you
in
this
room.
I
suspect
that
this
construction
has
really
been
an
issue
for
the
residents
of
san
bruno,
and
we
thank
you
for
your
patience
in
dealing
with
pg
e,
as
we
have
moved
forward
with
all
this
activity.
F
It
is,
it
is
work
that
we
are
doing
to
make
sure
that
we
can
meet
the
needs
of
all
of
our
customers
in
the
san
francisco
peninsula,
and
it
is
also
work
we
are
doing
to
ensure
the
safety
and
integrity
of
our
pipeline
system.
Again,
thank
you
for
your
time
tonight
and
I
look
forward
to
your
questions.
B
The
bill
also
requires
that
utilities
provide
individuals
who
are
within
2
000
feet
of
a
transmission
line,
information
regarding
the
existence
of
that
transmission
line
in
or
near
their
homes
and
finally,
to
provide
training
to
first
responders,
who
would
be
on
site.
Certainly
in
the
case
of
an
explosion.
G
G
Many
of
you
are
aware
that
property
tax
relief
is
available
to
for
those
properties
that
were
damaged
or
destroyed
by
the
fire
for
those
properties
that
were
completely
destroyed.
Our
office
has
already
revised
the
assessed
value
for
to
reflect
the
changes
effective
september.
9Th
the
tax
tax
collector's
office
has
already
processed
these
changes,
and
credits
have
been
applied
to
the
first
installment
of
the
tax
bills,
which
are
due
in
november.
G
In
many
cases,
the
credit
has
already
paid
the
first
installment
in
others.
It's
just
a
small
portion
has
been
taken
away.
You
can
you
can
verify
this
by
either
contacting
the
tax
collector's
office
or
by
contacting
me
for
those
of
you
whose
properties
were
not
completely
destroyed
or
it
was
minor
damage.
We
need
more
information
from
you.
You'll
need
to
verify
the
cost
of
repairing
your
properties
again.
The
effective
date
on
that
would
be
september.
9Th
and
they
will
they
will
adjust
your
tax
bill
for
that
as
well.
G
Excuse
me:
we
have
more
information
on
all
of
this
on
our
website,
which
is
www.san,
mateo,
smcare,
dot,
org
sm,
san
mateo
care
clerk,
assessor
recorder
elections,
and
then
you
can
give
me
a
call
as
well
650-599-1291
I'll
be
around
after
the
after
the
meeting,
and
I
have
business
cards
for
anybody
who
wasn't
able
to
attend
as
well.
So
thank
you.
I
Good
evening,
as
many
of
you
know,
I
was
working
on
the
removal
of
the
the
debris
on
your
properties
and
on
behalf
of
my
entire
crew
that
was
working
out
there.
It
was
a
true
honor
to
be
part
of
very
small
part
of
the
community
and
to
be
part
of
the
community.
As
you
start
to
restore
one
of
the
commitments
I
gave
to
the
community
when
we
came
in
to
do
this
project
was
that
we
were
going
to
leave
the
property
so
that
a
three-year-old
could
walk
on
it.
We
succeeded
on
that.
I
Another
commitment
I
gave
was
that
we
were
going
to
be
working
in
a
manner
that
was
not
going
to
create
any
additional
dust
or
ash
that
was
going
to
leave
the
air
the
affected
area,
and
to
that
end
we
were
doing
a
number
of
different
air
sampling.
We
were
sampling
through
the
air
resources
board,
monitoring
throughout
the
neighborhood
as
far
away
as
the
elementary
school
and
as
close
as
to
the
bishop's
house,
and
all
those
samples
showed
to
be
again
well
within
limits.
I
We
were
also
sampling
right
next
to
the
properties
that
we
were
working
on
so
as
we
were,
removing
the
material
and
watering
it
down.
Those
results
also
showed
that
we
were
incredibly
clean.
An
example
is
we
were
working
on
these
properties
for
a
good
eight
to
ten
hours
a
day
for
two
weeks
at
a
time
sampling
continually
through
that
and
through
that
entire
process,
we
found
a
total
of
eight
fibers
of
asbestos.
I
I
Those
results,
while
they're
currently
in
a
raw
data
form,
are
being
put
together
in
a
report
we're
hoping
to
have
the
final
report
out
within
three
to
four
weeks.
I
will
share
that
with
the
city
of
san
bruno.
Hopefully
I
can
get
onto
their
website,
so
it'll
be
available
on
that
there
is
currently
no
ongoing
air
sampling
going
on.
The
reason
is:
there's
really
no
contamination
out
there.
We
took
care
of
any
possibility.
I
You've
probably
noticed
up
in
the
site
that
it
looks
kind
of
this
pale
green
out.
There,
grass
will
soon
be
growing.
We
put
erosion
control
because
the
other
concern,
of
course,
is
with
the
winter
rains.
We
did
not
want
this
material
getting
onto
the
streets
into
the
storm
drains
into
the
creek
and
eventually
into
the
bay.
B
I
I'm
not
specifically
aware
of
what
that
was.
I
would
assume
that
is
probably
mold
in
the
house
anytime.
You
have
a
structure,
you
put
a
lot
of
water
into
it
and
it
gets
closed
up.
There's
going
to
be
mold.
If
I
could
have
this
specific
address,
I'd
be
happy
to
send
my
staff
over
to
check
it
out
also
probably
be
talking
either
with
the
property
owner
or
the
insurance
company.
I
I
So
we'll
have
several
reports:
we'll
have
one
overriding
report
that
will
address
the
air
sampling
and
the
soil
sampling
that
was
done
in
general.
That
will
again,
hopefully
be
done
within
three
to
four
weeks,
we'll
supply
that
to
the
city
of
san
bruno
or
you
can
give
me
a
call
at
the
office
or
send
me
an
email
into
my
office
and
we'll
get
you
onto
the
list
to
receive
that
information.
B
I
I
B
I
Absolutely
one
of
the
first
things
we
also
did
on
the
saturday
and
the
sunday
is
we
had
a
crew
going
through
the
area,
removing
any
household
hazardous
waste.
Basically
the
paints,
the
pesticides
that
you
have
in
your
garage
right
now
to
make
sure
that
wasn't
going
to
be
a
problem,
but
because
there
would
be
a
concern
for
that
material
going
into
the
soil
once
we
got
done,
removing
the
material
on
each
of
the
properties.
We
took
soil
samples
on
that
property
and
we
did
it
for
a
full
scan
of
metals.
I
There
were
two
properties
where
we
found
a
slightly
elevated
level
of
a
couple
of
metals.
We
went
back
in
removed
more
dirt,
we
resampled
those
are
all
below
levels.
We
found
no
lead.
We
found
really
again.
We
found
what
we
would
expect
to
find,
and
that
was
a
background
level
of
soil
and,
as
we
said,
a
three-year-old
can
walk
on
these
properties.
A
I
have
some
questions
specifically
for
the
city
of
san
bruno,
mr
lubke.
Where
is
the
list
of
drive
donors
to
the
recovery
effort
posted?
It
will
be
on
the
city's
website
next
week,
www.california.gov
and
available
at
city
hall.
We're
working
on
that
right
now,
so
it'll
be
posted
next
week
to
clara
public
works
from
deborah
marks.
Three
houses
on
our
cul-de-sac
have
had
plumbing
backups
in
the
last
two
weeks.
How
can
we
get
the
water
main
checked
and
what
is
the
effect
of
the
explosion
on
the
water
mains.
J
It
is
very
possible
that
the
explosion
caused
a
certain
shock
wave
and
damaged
our
water
main
through
the
glenview
area.
It
is
our
intent
to
further
assess
this
possibility
and
next
summer,
when
the
road,
the
street
and
the
sidewalk
will
be
replaced
for
the
most
damaged
area,
probably
our
water
main
will
be
replaced
through
that
area.
Also
also,
I
want
you
to
keep
in
your
mind
that
the
water
main
is
not
reconnected
through
the
blast
area,
yet
after
all,
the
will
be
opened.
K
K
A
K
A
K
A
K
There
shouldn't
be
any
tour
buses
going
through
the
barricaded
area.
The
only
people
that
should
be
going
through
the
barricaded
area
are
those
with
construction,
business
or
investigative
business
in
that
area.
If
you
do
have
something
like
that
or
see
something
like
that,
please
call
us
immediately
and
we
will
respond.
K
Now
that
the
debris
removal
process
has
concluded
we're
going
to
look
at
fencing
those
lots
once
we
have
those
lots
fenced
off
and
secured,
we
will
consider
opening
up
claremont
the
side
streets.
Vermont,
fairmont
glenview
will
remain
closed,
though,
from
at
glenview
and
claremont
down
through
that
blast
site.
A
K
What
we
would
suggest
is
that
you
go
ahead
and
give
us
a
call
at
650
616
and
that's
just
the
planning
and
building
department,
and
there
are
several
homes
out
there
that
were
substantially
damaged,
that
weren't
demolished
as
part
of
the
the
original
program.
So
we'll
have
to
work
with
those
individual
homeowners
and
then
we've
also
the
handout
and
back
for
the
simplified
and
expedited
permit
process
that
we've
set
up
to
help.
Those
who
want
to
rebuild
to
rebuild
quickly.
A
A
A
C
C
Www.Ntsb.Gov
at
that
that
website,
you
can
also
sign
up
for
information
releases
that
you
would
automatically
be
notified
when
a
press
release
is
issued,
for
example,
in
connection
with
this
accident.
As
the
safety
board
collects
documents,
it's
put
into
a
docket
at
the
appropriate
time,
the
docket
is
made
available
to
the
public
so
that
you
will
have
access
to
the
factual
information
that
is
being
developed
as
well
as
when
the
final
report
is
issued.
C
That
will
also
be
published
on
the
ntsb's
website
and
if
you
sign
up
for
those
announcements
when
it
is
published
and
adopted
by
the
board,
that
will
be
made
available
to
the
public.
But
that
is
the
formal.
The
final
document
in
formal
format,
as
far
as
the
probable
cause
and
findings
and
recommendations.
A
All
right,
don't
don't
leave.
I
got
one
more
for
you,
but
before
you
do
I'll
just
say
sharon
that
we
will
see
as
a
city
that
everything
gets
gets.
A
designation
we'll
have
a
direct
line
to
those
reports
for
you.
So
because
we're
going
to
get
them
too,
so
everybody
will
have
access
to
them.
It's
all.
It's
all
public
to
ntsb
and
cpuc
from
john
caberto.
C
In
this
particular
case,
department
of
transportation
has
that
overall
responsibility
at
the
federal
level,
and
I
can
pass
the
microphone
over
to
mr
clark,
who
can
deal
with
it
on
the
state
level,
but
the
board's
mandate
and
by
legislative
powered
by
legislation
only
allows
for
investigation.
We
are
not
the
regulator,
regulator
or
the
site
body
for
transportation.
C
L
The
fundamental
premise
of
the
question
is:
is
not
accurate.
These
inspections
go
on
all
the
time.
They're
they're
required
inspections
for
distribution
systems,
their
gas
distribution
systems
are
required.
Inspection
schedules
for
transmission
pipelines
also
and
the
the
inspection
that
goes
on
in
the
high
consequence
areas,
which
are
the
areas
where
there
are,
are
where
people
live
in
high
concentrations.
L
A
A
Well,
I
said
it
before
and
I'll
say
it
again
all
right.
If
you
disrupt
this
meeting
I'll,
have
you
escort
it
out
we've
gone
through
enough
stuff.
Thank
you
very
much.
Thank
you
one
more
for
richard
clark
and
richard.
I'm
not
sure
if
you
can
answer
this
or
not
how
quickly
kids
from
kathy
durenzi,
how
quickly
can
we
get
a
couple
of
residents
on
the
blue
ribbon
panel?
When
will
they
be
when
will
they
meet
and
how
transparent
will
it
be?.
L
The
I
believe
that
the
mayor
had
a
meeting
with
the
executive
director
and
the
president
of
the
california
public
utilities
commission
yesterday
to
discuss
this
issue,
and-
and
I
believe
that
the
outcome
of
that
was
that
this
is
a
blue
ribbon.
Commission,
that's
that's
going
to
have
people
on
it
with
very
high
levels
of
expertise
in
in
creating
safety
and
creating
safety
processes
and
oversight
processes,
and
that
sort
of
thing
so
to
have
a
member
from
the
community
itself
unless
they
had
that
high
level
of
expertise.
L
I
believe
this
is
what
you
guys
discussed,
would
not
be
appropriate,
but
to
have
input
from
the
community.
Absolutely
is
it's
very
much
part
of
our
process
and
to
have
it
be
an
open
and
transparent
process?
Absolutely
we're
going
to
have
the
first
meeting
of
the
the
blue
ribbon
committee
is
going
to
be,
I
believe
it's
on
the
14th
or
the
15th
of
november,
and
at
that
point
in
time
the
members
will
come
together
for
the
first
time
and
they
will
establish
rules
for
how
it
is
that
they're
going
to
operate
but
we're
com.
L
M
A
It's
not
just
san
bruno
specific,
it's
a
statewide
look
at
everything
and
what
they
do
not
want
to
do,
of
course,
is
make
it
and
we
don't
want
to
just
put
somebody
on
there
who's
going
to
be
a
token
if
you
will
so
what
we're
trying
to
do
is
maybe
get
a
liaison
or
ombudsman
in
place
to
relay
this
information
to
us
specifically,
but
they
have
their
reasons
and
it's
it's
not
set.
Yet
it's
not
it's
not
a
done
deal
so
we're
going
to
get
back
to
him
next
week
and
have
more
discussions.
A
A
A
J
A
B
F
B
F
Well,
in
terms
of
the
pipeline
itself,
it'll
actually
take
physically
about
six
months
to
construct
a
new
pipeline.
Obviously
we
haven't
chosen
a
route
yet
and
when
we,
when
we
start
that
process,
there
will
be
time
for
comment
and
there'll
be
a
lot
of
feedback
from
both
the
community
and
everybody
involved
and
we're
still
in
the
very
beginning,
stages
of
that
activity.
F
B
F
F
L
The
the
action
that
was
taken
yesterday
at
the
commission
was
to
authorize
the
president
of
the
commission
in
an
emergency
situation
if
he
feels
given
lots
of
information
from
lots
of
experts
that
it
is
safe
to
increase
the
pressure
that
the
president
can
do,
that,
the
the
authority
was
delegated
to
him
by
the
other
members
of
the
commission
for
him
to
be
able
to
make
that
decision
again.
This
would
only
be
in
an
emergency
situation
and,
first
of
all,
second
of
all
it
it's
not
going
to
be.
L
L
We
directed
the
the
pressure
in
the
pipeline
to
be
lowered
by
20
percent
after
after
the
the
failure
of
the
pipe,
because
we
want
to
increase
the
safety
of
the
communities,
we're
not
going
to
you
know
easily
and
quickly
make
a
decision
to
increase
the
pressure.
It's
going
to
be
a
very
considered
opinion
or
decision
before
it's
made.
L
F
F
We've
made
no
request
to
increase
the
pressure
of
that
pipeline
and
we
are
continuing
to
look
at
all
of
our
pipelines
in
the
peninsula
to
see
if
it's
appropriate,
to
even
think
about
raising
the
pressures
in
those
also
and
a
complete
review
is
ongoing
in
terms
of
the
demand
itself.
We
are
working
with
the
iso
to
look
at
the
demand
for
electricity.
F
One
of
the
major
drivers
and
needs
of
gas
in
the
san
francisco
peninsula
is
petro
power
plant
located
in
san
francisco
and
we're
working
with
them
to
determine
what
type
of
options
we
have
not
to
serve
them
power
or
not
to
serve
them.
Gas
excuse
me
and
get
the
power
from
some
other
source
and
there's
many
electric
construction
projects
ongoing.
Also
to
do
that
very
same
activity.
So
we
don't
see
the
drive
for
electric
generation
as
being
a
driver
to
actually
have
to
raise
the
pressure
or
to
increase
flows
in
the
pipeline
system.
B
This
is
for
loretta
gropes
and
I'm
almost
thinking
that
maybe
one
of
the
pg
e
representatives
should
speak
with
her
family.
If
pg
e
told
you
they
would
mail,
you
a
check,
but
it
never
came,
but
they
wanted
you
to
sign
medical
treatment
paper
and
insurance
paper,
I'm
not
quite
sure.
So.
Could
you
raise
your
hand
and.
B
By
the
way,
if
you
have
any
insurance
issues,
we
have
one
of
the
best
people
in
sacramento
who
is
here
from
the
department
of
insurance,
tony
cignarello
signorelli,
who
is
the
consumer
services
division
director?
I
worked
with
him
for
many
years
in
sacramento,
I'm
tony,
why
don't
you
stand
up,
so
everyone
can
see
you
and
know
that
you're
here
to
respond
to
any
insurance
issues.
B
B
Well
joe,
why
don't
you
come
forward?
I
mean,
if
you
receive
a
1099,
then
that's
income
to
you
and
then
that
will
be
taxable.
You
want
to
make
sure
that
the
money
that
you
receive
from
pg
e
is
supported
by
receipts
for
reimbursement
for
your
living
expenses
during
this
time
of
crisis,
or
it
is
part
of
a
settlement
with
pg
e.
In
both
those
cases,
there
is
no
tax
consequent.
Is
that
correct,
joe.
D
For
the
most
part,
for
the
most
part,
this
1099
issue,
I
wanted
to
hear
an
answer.
I'd
like
to
know
whether
or
not
pg
e
was
going
to
send
out
1099s
for
all
payments
going
to
individuals
in
the
area
and
obviously,
if
you
get
a
1099,
you've
got
to
account
for
it
right
and
if
you
don't
account
for
it
irs
when
they
match
those
1099s
to
your
return,
and
it's
not
there
you're
going
to
turn
around
get
questions
that
where
is
it
and
why
haven't
you
accounted
for
it?
D
D
D
B
I
D
D
D
D
B
B
What
what's
the
reason
for
the
12-month
weight
after
nbp?
Oh,
I
think
this
is
the
national
transportation.
Safety
board
is
probably
what
this
question's
about.
It's,
not
a
10,
it's
not
a
12-month
wait.
It
is
a
process,
it's
an
investigation
that
is
ongoing
and,
as
steve
has
said
to
us
tonight,
the
ntsb
will
inform
us
on
a
regular
basis,
as
they
come
up
with
lab
reports
and
findings,
but
their
final
report
will
take
upwards
of
12
to
18
months.
B
B
E
So
we've
made
bigger
more
detailed
maps
of
the
whole
san
bruno
area
and
where
the
gas
transmission
lines
lie
available
to
the
city.
Since
that's
public
record,
I
believe
that
you'll
have
access,
or
at
a
minimum,
you
can
probably
talk
to
someone
in
the
city
can
provide
you
some
more
information.
At
the
same
time,
if
you
want
more
detailed
information,
we
can
also
you
can.
I
would
suggest
that
you
call
our
contact
center
and
speak
to
someone
and
see
if
there's
something
else,
that
we
can
provide
you
in
the
meantime.
B
E
I
think
we
answered
that
earlier
and
that's
part
of
all
the
all
the
work
that
we're
doing
to
make
sure
that,
for
example,
our
portrayal
power
plant
in
san
francisco,
which
is
a
really
big
user
of
gas,
that
there
are
alternate
ways
of
getting
the
electric
generation
into
the
into
the
area.
So
we've
got
a
number
of
activities
in
place.
Looking
at
both,
how
do
we
make
sure
we
have
enough
gas,
but
also,
then
how
are
we
sure
that
we
have
enough
electricity
and
that
all
of
it
is
available?
E
Well,
I
think
that
I
would
start
off
by
you
know
this
disaster
should
never
have
happened.
It's
it's
unfathomable
on
so
many
different
levels.
There's
a
number
of
inspections
and
you've
heard
from
mr
clark-
and
you
heard
also
from
from
kirk
johnson
talk
about
the
inspections.
We
do
the
integrity
assessments
that
we
do
and
so
forth
and
so
on.
E
But
you
know
when
something
like
this
happens:
it
makes
you
take
a
step
back
and
say
well
what
else?
Because
clearly
wasn't
enough
and
that's
why
we
introduce
our
pipeline
2020
program,
five-point
plan
that
looks
at
we
believe
at
the
end
of
the
day,
there's
a
certain
amount,
pretty
significant
amount
of
pipeline
that
needs
to
be
replaced.
E
We
believe
that
automatic
shutoff
valves
play
an
incredibly
important
role
in
being
able
to
improve
the
safety
of
our
gas
transmission
system.
We
believe
that
the
technology,
while
it
may
not
be
there
yet
to
provide
us
better
diagnostic
and
better
inspection
of
our
pipeline,
is
yet
to
be
developed
and
we
contributed
10
million
dollars
to
start
a
non-profit
for
research
and
development.
To
specifically
look
for,
there's
got
to
be
a
better
way
of
inspecting
this
pipeline,
particularly
when
it's
not
pickable,
and
we
also
think
that
there's
work
that
needs
to
be
done
internally.
E
Looking
at
our
own
processes,
looking
at
best
practices
across
the
country
and
continuing
to
work
with
the
communities
we
serve
with
the
external
folks
that
we
serve
so
we've
we've
launched
this
pipeline
2020
program.
That,
by
the
way,
is
a
step,
above
maybe
multiple
steps
above
what
anyone
in
the
country
is
doing
and
we're
committed
to
doing
whatever
it
takes
to
to
not
have
anything
like
this
happen
again.
B
B
B
B
D
B
B
D
This
this
is
where
the
hard
part
comes
in
you
know
I
don't
write
the
laws.
All
I'm
doing.
All
I'm
doing
is
interpreting
them.
There's
a
code
section
that
says
income
from
whatever
source
derive
is
taxable
and
then
you've
got
to
hunt
through
the
big
volume,
the
internal
revenue
code,
to
find
where
you
can
exclude
it.
So,
in
a
situation
where,
if
you
got
fifteen
thousand
dollars-
and
you
can
say
you
can
try
and
say
gift,
but
we
all
know
it's
not
a
gift.
D
Now
now
someone
just
mentioned
what
what
happens
with
if
we
don't
get
a
1099,
well
good
question.
Obviously,
if
irs
doesn't
know
about
it,
of
course,
we
expect
we
expect
taxpayers
to
be
compliant,
but
obviously,
if
we
don't
know
about,
if
we
don't
know
about
the
payment,
yes,
but
but
again,
but
again,
hang
on
it
would
be
taxable.
B
No,
I
I
mean
really,
there
needs
to
be
a
clear
provision
in
the
law
for
circumstances
like
this,
and
this
is
not
the
only
one
in
the
country
it's
happening
with.
The
bp
spill
in
the
gulf
area
and
people
have
been
injured
emotionally
physically,
and
these
payments
are
just
to
help
them,
as
someone
said,
put
their
lives
back
together
and
to
make
them
whole
and
the
federal
government
shouldn't
be
taxing
it.
That's
pure
and
simple,
so
I
don't
think
joe
should
be
hammered
on
this.
I
need
to
hammer.
D
B
D
E
B
F
F
The
obviously
the
responses
we've
heard
earlier
is
under
ntsb
investigation.
I
can
simply
say
that
the
pg
employees
who
responded
and
turned
those
valves
off
did
so
without
any
notification
from
pg
e.
They
came
in
on
their
own
immediately
after
the
event
they
lived
locally
and
they
went
about
their
business
as
fast
as
they
possibly
could
to
safely
secure
the
area
and
to
safely
shut
off
the
gas
to
that
area.
B
M
C
Any
of
the
documents
that
are
collected
that
are
going
to
be
part
of
our
factual
report
will
be
included
in
the
public
docket
that
I
referred
to
earlier,
along
with
the
actual
reports
that
will
be
available
produced
through
the
course
of
the
investigation
and
the
final
report.
Some
of
them
may
involve
pictures.
C
F
If
the,
if
the
question
is
specific
to
inspections
or
leak
patrols,
that
we
do,
we
don't
we
don't
take
pictures
of
that
activity.
If
the
question
is
much
more
detailed
than
that
or
there's
a
specific
around
it,
please
see
me
after
the
meeting
we
can
talk
through
what
pg
e
does
in
terms
of
inspections,
what
we
have
what's
publicly
available
already
on
some
of
the
websites
etc.
E
So
pg
e
announced
a
value
assurance
program
earlier
this
month
and
in
essence,
how
that
works
is
if
a
resident
in
the
glenview
neighborhood
decides
to
sell
their
home,
and
let's
say
that
that
the
value
of
that
home
is
different
today
than
it
was
say
september
8th
and
let's
say
that
that
resident
is
able
to
sell
their
home
for
a
certain
price
whatever
that
price
is
and
that
price
is
less
than
the
market
value
on
september,
8th
pg
e
will
make
up
that
difference.
It's
part
of
our
value
assurance
program.
E
F
Yeah,
typically,
if
a
pipeline
is
in
service,
it's
inerted,
it's
filled
with
inert
gas
and
it's
plugged
so
that
there's
no
risk
to
that
pipeline
at
all.
Typically,
unless
we're
requested
by
a
specific
city
or
an
agency,
we
will
not
remove
that
pipe
or
it
requires
it,
creates
all
sorts
of
damage
to
the
roadway
and
other
facilities.
As
you
go
through
that
process,
it's
simply
left
in
place
in
an
inert
state,
and
it's
just
it's
just
there
until
there's
a
need
to
actually
take
it
out
of
service.
B
B
G
G
With
you,
it's
pretty
much
the
same
if
you're,
if
you're,
moving
to
an
if
you're
over
55
and
you're
you're
purchasing
another
property
in
the
same
county
or
in
a
reciprocal
county,
in
other
words
a
county
that
would
accept
the
value
it
has
to
be
it's
five
percent
per
year
and
you
have
to
purchase
within
two
years.
In
this
case
it's
a
hundred
and
twenty
percent
of
the
value
prior
to
the
catastrophe.
So
the
value
as
of
september
8th,
then
it
would
be
120
of
that
and
then
you
you.
G
B
If
so,
if
you
decide
not
to
move
back
to
your
home
and
you
buy
another
home,
you
can
buy
a
home
up
to
120
percent
of
its
pre
explosion
value
and
still
retain
that
tax
rate.
But
if
it's
more
than
120
percent
is,
is
it
just
the
difference
between
120
and
175
that
you
pay
a
new
tax
on
or
is
it
on
the
whole
value.
B
B
B
Well
here,
having
had
some
experience
with
this
issue,
property
values
have
been
reduced
almost
everywhere
and
I
have
two
staff
members
that
work
almost
exclusively
with
constituents
attempting
to
get
their
loans
modified,
who
were
not
in
the
san
bruno
glenview
neighborhood.
So
that's
happening
everywhere.
B
You're
asking
that
because
of
reduced
values
that
you
think
are
going
to
be
greater
than
they
would
have
been.
Had
there
not
been
an
explosion,
will
the
banks
negotiate
a
reduced
payment
for
you
relative
to
your
mortgages
or
a
modification
or
refinance?
And
I
don't
know
the
answer
to
that
question.
But
you
can
submit
your
request
to
me
in
my
office
and
will
attempt
to
contact
the
the
bank
and
find
out.
B
And
then
I
had
one
last
question
was
actually
for
me,
since
the
area
has
not
is
not
going
to
receive
fema
relief.
Will
we
have
any
type
of
special
interest
loans
available
for
home
improvements
or
for
rebuilding?
Now
the
small
business
administration
was
supposed
to
be
here?
Are
they
here?
Can
you
answer
that
question.
K
My
name
is
ben
raj
and
I'm
with
the
u.s
small
business
administration.
As
of
yesterday
evening,
the
governor
schwarzenegger
requested
that
the
sba
administrator
declare
this
a
disaster
area
as
a
result
of
the
explosion
that
was,
after
the
denial
was
received
from
for
a
presidential
disaster
declaration.
K
At
the
request
of
the
governor,
the
sba
can,
under
its
own
authority,
offer
low
interest
disaster
loans
to
victims
of
natural
and
man-made
disasters.
We
are
currently
looking
at
that
information
and
we're
looking
at
making
a
decision
on
that
early
next
week
and
we'll
make
that
we'll
expedite
that
as
quickly
as
possible.
A
Okay,
we
we
have
a
last
little
stack
of
questions
which
will
take
us
probably
to
the
end,
I'd
like
to
ask
our
city
manager
to
come
up
for
a
few
questions
and
before
she
does
I'll
ask
this
one.
What
is
the
best
way
to
let
the
people
still
hospitalized
know
their
friends
and
neighbors
are
here
for
them?
A
You
probably
just
did
it
because
the
press
is
here
and
I'm
sure
they'll
they'll,
let
them
know,
but
that's
a
that's
a
great
question.
My
understanding
is
and
with
hipaa
laws
as
they
are
it's
difficult
to
get
direct
information,
but
I
believe
all
four
of
them
are
still
in
saint
francis
hospital
in
san
francisco
and
I'm
in
the
burn
unit
and
I'm
sure,
if
you
you
wanted
to
send
them
a
card,
it
would
go
directly
directly
to
them.
A
I
hear
for
the
most
part
they're
all
doing
better
and
and
starting
a
good
recovery,
although
for
one
or
two,
it's
going
to
take
a
very,
very,
very
long
time,
so
I'm
sure
they
would
love
to
hear
from
you.
You
know
with
some
with
some
cards.
That
would
be
a
great
thing
to
our
city
manager.
Let
me
see,
can
we
get
our
own
website
with
links
to
reports
and
resources
either
through
the
city
or
using
money
from
the
fund.
O
O
That
is
an
approximate
eight
hundred
thousand
dollar
work
effort.
It's
that
canyon
is
as
as
you've
seen
if
you've
been
out
there
now
that
it
doesn't
have
any
vegetation
in.
It
is
a
very,
very
steep
walls
and
we
were
very
concerned
about
the
integrity
of
the
canyon
and
the
effect
that
any
damage
to
the
canyon
or
slippage
of
the
canyon
might
have
on
the
immediately
adjacent
properties.
O
So
we
were
able
to
take
that
action
without
competitive
bidding
requirements.
That
would
have
extended
the
time
frame
for
the
award
of
a
construction
contract
for
two
to
three
to
four
months,
so
that
declaration
of
emergency
remains
in
effect
and
will
remain
in
effect
until
the
time
where
we
can
comfortably
lift
it
with
knowledge
that
the
immediate
needs
of
response
to
this
emergency
have
become
resolved.
A
O
O
A
Effort,
thank
you,
and
maybe
the
combination
question
here
for
semblement
hill
and
also
cpuc
jerry.
Maybe
you
can
tell
about
what's
happening,
state
level.
Why
is
the
cpuc
gambling
with
authorizing
a
potential
pipeline
pressure,
increase
on
line
132
when
root
cause
of
the
explosion
is
not
clearly
understood.
N
So
it
is
troubling
and
it
is
of
concern.
I
think-
and
I
feel
more
comfortable
after
sitting
through
the
pu
cpuc
meeting
yesterday,
that
the
president
of
the
puc
will,
under
extraordinary
circumstances,
only
with
expert
advice
and
information
and
guidance
make
the
determination,
with
consultation
of
an
independent,
the
independent
review
committee.
N
Those
are
the
things
that
I
feel
are
important
before.
There's
any
increase,
and
I
would
hope
and
we'll
watch
that
it
is
a
very
marginal
slight
increase
to
meet
the
demand,
that's
necessary
to
get
pg
e
over
that
hurdle
of
that
cold
night
that
we're
talking
about
that's
what
I
think
is
important
and
it
deserves
and
will
continue
to
have,
treme
monitoring
and
oversight
by
all
of
us.
L
I
don't
think
I
could
possibly
say
it
any
better
than
what
you
just
said
at
assemblymember
hill.
Believe
me,
we're
not
gambling,
I
don't
gamble,
I
don't
go
to
vegas.
I
don't
go
to
any
of
those
sorts
of
places.
We
don't
gamble
with
people's
safety
and
this
it
will
be
again
after
it'll,
be
an
extraordinary
circumstance.
N
Just
explain
what
the
power
line
is
referring
to
is
to
is
coming
from
contra
costa
county
under
the
bay
to
the
petrero
hill
power
plant
that
uses
natural
gas
to
generate
electricity
for
san
francisco
and
parts
I
believe
of
the
peninsula,
and
so
that
line.
If
it's
working
and
satisfactory
satisfactorily,
then
pg
e
will
not
have
to
use
natural
gas
to
generate
that
electricity
and
therefore
that
gas
could
be
used
to
offset
any
shortage
and
supply
problem
that
may
develop
with
increased
demand
on
a
cold
night.
N
Cpuc
oversight
hearing,
oh
yes,
the
assembly,
the
assembly
utilities
committee
will
be
holding
an
oversight
hearing
in
san
bruno
on
the
the
7th
of
december.
So
that
will
be
an
opportunity
for
all
of
us
to
bring
up,
discuss
issues
that
are
related
certainly
to
the
event
of
september
9th,
but
also
to
look
to
the
future
at
some
changes
that
may
be
necessary
or
suggestions.
That
may
be
required
to
provide
a
better
oversight
and,
in
some
cases,
greater
regulation
to
make
sure
that
this
type
of
an
event
doesn't
occur
again.
N
A
A
M
Good
evening,
I'm
tony
signorelli
with
the
california
insurance
commissioner's
office.
I
would
just
encourage
you
all
to
if
you
have
any
questions
on
your
insurance
policy
or
your
insurance
claim.
You
want
our
assistance.
Please
contact
us.
We
can
provide
one-on-one
service
to
you
I'll,
give
you
my
hotline
number
I'll,
be
here
later
on.
Also
our
hotline
number
is
1-800-927-help
1-800-927-help
to
specifically
answer
the
question,
a
task
force.
You
know
in
essence
the
insurance
commissioner,
is
tasked
and
charged
with
protecting
consumers
and
making
sure
that
the
insurance
companies
fulfill
their
obligations.
M
So
I
would
say
that
would
be
your
first
stop.
Let
us
look
at
your
case
work
with
your
insurance
company
to
get
them
to
the
fulfill,
your
obligate,
their
obligation
to
you
and
make
sure
you
get
paid
completely
and
quickly
and
reasonably
in
terms
of,
and
was
an
independent
independent
contract,
independent
nonsense.
M
As
the
final
word,
you
certainly
can
go
and
get
your
own
contractor,
which
you
probably
should
and
your
own
accessory.
If
it's,
whether
it's
an
engineer
or
a
soil
expert
or
whatever
the
situation,
may
be
that
you're
trying
to
work
out
with
the
insurance
company
you're
allowed
to
get
your
own
inspector
to
do
that.
M
If
you
go
with
in
terms
of
the
actual
repair,
that's
done.
If
you
go
with
the
contractor
referred
by
the
insurance
company,
the
insurance
company
is
required
to
warrant
the
work
that
they
do.
So
that's
one
thing
to
keep
in
mind.
However,
you
need
to
make
sure
you're
in
agreement
on
the
price,
so
that
there's
not
an
issue
going
forward.
If
you're,
not
in
agreement
on
the
price,
your
contractor
should
get
involved.
M
M
Oh
absolutely,
you
know
the
law
is
clear
that
you
have
a
right
to
choose
your
own
contractor
in
terms
they
have
a
right
to
choose
their
own
people
to
provide
an
opinion,
but
right
and
but
you
have
a
right
to
to
counter
that.
Let's
say
with
your
expert
and
exactly
we
could
take
a
look
at
that
and
see
if
what
was
done
by
the
insurance
company
was
reasonable.
B
Tony,
we
had
a
case
that
came
into
my
office.
That
makes
me
think
that
the
way
the
insurance
companies
are
handling
these
cases
is
problematic
because
they
continue
to
handle
these
cases
like
they
would
handle
any
case
that
came
in
to
their
office.
But
this
was,
you
know,
an
explosion,
so
in
one
case
the
insurance
company
valued
the
roof
on
the
house.
B
Then
the
insurance
company
is
going
to
go
to
pg
e
to
be
reimbursed,
and
then
the
the
homeowner
is
going
to
have
to
go
to
pg
e
to
try
and
get
the
rest
of
the
payments,
so
they
could
actually
put
a
new
roof
on
their
home
and
it
seems
like
there's
got
to
be
a
better
way
of
handling
these
cases.
Since
you
know
the
insurance
companies
are
going
to
be
reimbursed
by
pg
e
anyway,.
M
We
have
to
distinguish
between
the
the
withholding
of
deprecia
a
temporary
withholding
of
depreciation
on
the
roof,
which,
once
you
replace
the
roof,
will
be
paid
to
you
and
typically
that's
paid
in
in
a
fashion
so
that
it's
you're
not
out
of
pocket
to
the
contractor
by
the
time
the
roof
is
done.
That
money
can
then
be
paid
once
you've
signed
the
contract
with
the
contractor.
To
do
that.
M
In
that
case,
it's
just
an
issue
of
the
with
holding
of
that
initial
money
if
it's
impeding
the
ability
of
the
homeowner
to
get
the
work
done
for
some
reason,
then
certainly
that
needs
to
be
reevaluated
or
we
need
to
simultaneously
work
with
pg
e
to
pick
up
that
difference,
if
you
know
have
them,
consider
that
additional
withholding
that
difference
up
front
so
that
both
those
funds
are
available
at
the
same
time.
So
those
are
some
of
the
things
that
we're
looking
at.
In
response
to
some
of
these
unique
issues.
M
I
Hi,
just
jess
brown,
with
pg
e
customer
care,
we're
working
very
closely
with
the
commissioner's
office
as
well
as
the
carriers
to
make
sure
at
the
end
of
the
day,
we're
going
to
make
sure
we
replace
that
roof
and
get
it
in
place
and
and
kind
of
take
these
issues
away
from
the
residents
right
quickly,
because
you're
dealing
with
enough
and
we'll
work
out
how
who's
going
to
get
paid.
What's
going
to
get.
H
I
A
J
K
A
All
right,
a
lot
of
the
other
questions
are
very
specific
questions
that
have
to
be
addressed
to
the
irs
and
the
county
assessor
and
the
tax
collector.
So
I
believe
they
spoke
tonight
and
gave
you
direct
numbers
because
they're
they're
property
specific.
So
we
don't
want
to
get
into
too
many
details.
H
H
H
So
the
balance
of
that
money
will
be
used
for
the
what
we
call
the
recovery
effort.
A
lot
of
it
will
be
for
mental
health
assistance,
which
we
imagine
is
going
to
to
increase.
The
need
will
increase
over
the
course
of
the
holiday
season,
and
things
like
that,
and
so
we
have
we've
engaged
a
number
of
agencies
and
organizations
to
help
who
have
mental
health
professionals
to
help
us
in
that
effort.
H
The
folks
I
talked
to
in
washington
were
very,
very
prone
to
say
yes
because
they
watched,
I
mean
this.
This
whole
tragedy
was
played
out
on
cnn
and
they
said
the
people
of
san
bruno
are
amazingly
resilient
already.
If
we
can
put
some
tools
and
some
training
in
place,
we
can't
imagine
how
wonderful
a
model
it
will
be
for
the
rest
of
the
nation
and
really
the
world.
H
So
those
are
a
couple
of
the
things
we're
doing,
we'll
be
completely
transparent
with
those
dollars
to
make
sure
you
know
every
expenditure
that
we
make
with
them
and
we'll
continue
to
report
we're
not
going
to
rush,
because
again
we
had
the
unusual
outpouring
and
generosity
from
pg
e
to
provide
the
food
clothing
shelter
we
had
the
grocery
stores
around
here
provide
you
with
a
variety
of
vouchers.
We
had
gap
who,
provided
you
with
250
dollar
cards,
to
go
and
do
some
shopping,
so
it's
just
been
wonderful.