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Description
San Bruno CityNet Services' Covid Message with Bob Acheson
Taped March, 2020
A
Welcome
to
San
Bruno
city
net
services,
I'm
Bob,
batcher,
sin',
I'm,
the
business
manager
here
and
we're
right
in
the
middle
of
the
Cova
19
epidemic.
This
is
something
that
we
never
thought
we'd
ever
have
to
experience,
but
it's
been
a
remarkable
while
I'm
sure
it's
been
a
remarkable
experience
for
all
of
us.
I
just
wanted
to.
Let
you
know
that
we
are
experiencing
unprecedented
usage
of
our
of
our
services.
We
have
many
many
people
who
are
working
at
home.
A
We
have
many
people
who
are
having
to
shelter
in
place
and
we
have
many
students
who
need
to
continue
with
their
studies,
all
of
whom
who
are
using
the
internet
but
I
wanted
to.
Let
you
know
that
the
group
here
is
working
very,
very
hard
to
make
sure
that
your
services
stay
up
and
that
you're
able
to
access
the
internet,
that
you're
able
to
access
the
television
programs
and
that
your
telephone
service
is
up
and
working
the
way
it
should
be.
A
So
you
may
have
noticed
that
our
technicians
are
no
longer
entering
people's
homes
and
businesses
to
provide
an
install
or
to
provide
troubleshooting
technical
support,
we're
actually
leaving
equipment.
On
your
doorstep
and
having
you
do
a
self
install
now
to
help
you
out,
our
technicians
will
call
you
make
sure
that
you
understand
and
try
to
guide
you
through
the
process.
There
are
also
videos
on
our
website
that
shows
you
how
to
wire
up
a
set-top
box.
A
Here's
some
things
you
need
to
know
the
situation
presented
by
Kovac
19
is
affecting
people
in
many
ways,
some
of
them
economic.
If
you
are
struggling
to
pay
your
bill,
San
Bruno
sitting
that
will
not
turn
off
your
service
or
charge
fees
for
lates
payments,
you
can
still
reach
us.
You
can
call
us
at
six
five,
zero,
six
one,
six,
three
one:
zero
two
zero
during
normal
business
hours
or
talk
to
our
24-hour
seven-day-a-week
technical
support
group
and
we're
also
available
online
or
you
can
email
us
at
support
at
San,
Bruno,
cable
com.
A
A
This
has
been
trying
times
for
all
of
us,
but
I
did
want
to
emphasize
that
our
staff
is
working
very
hard
to
make
sure
that
the
services
that
you
need
are
going
to
be
able
to
be
provided
to
you.
We
want
you
to
know
that
we're
here
for
you
at
San,
Bruno,
City
net
services,
and
we
all
wish
you
will
take
care
yeah.