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Description
San Bruno City Council Meeting October 25, 2011
4. Presentations
B
Honourable
members
of
the
council,
my
name
is
shyama
Clooney
I'm,
with
the
external
affairs
department
at
AT&T
and
I'm
here,
at
your
request
to
answer
some
of
your
questions
and
to
provide
information
on
a
recent
telephone
outage.
I
just
want
to
start
by
saying
that
there's
still
an
investigation
underway
as
to
the
cause
of
the
incident.
So
I'm
not
going
to
comment
specifically
on
that
item,
but
I
will
give
you
an
account
of
the
events
that
occurred.
B
There
was
an
ongoing
construction
project,
I
think
several
underway
in
the
area
of
18
T's
manhole
at
the
intersection
of
San
Mateo
and
San
Bruno
avenues
and
that
included
a
nearby
storm
drain.
When
the
storm
occurred
on
October,
the
fifth
water
flowed
into
our
manhole.
Instead
of
into
the
storm
drain,
the
rush
of
water
resulted
in
16
feet
of
water
into
the
manhole,
causing
damage
to
five
large
cables
of
ours.
18T
immediately
brought
in
work
crews
and
our
first
priority
was
to
pump
the
water
out
of
the
manhole.
B
This
required
several
large
pumps
and
several
hours
to
drain.
We
notified
the
San
Bruno
Department
of
Public
Works
of
the
situation
at
830am,
and
we
wanted
to
make
them
aware
of
what
was
going
on
and
asked
them
to
assist
with
stopping
and
or
redirecting
the
runoff
from
the
storm
drain
and
to
prevent
additional
water
from
going
into
the
manhole.
B
B
Two
of
the
five
cables
that
were
impacted
were
successfully
returned
to
service
through
this
process
of
drying
out
the
cables
three
cables
required
ATT
text
to
replace
sections
of
the
cable,
and
that
resulted
in
a
more
extensive
repair
that
more
extensive
repair
required
splicing
of
the
individual
lines.
18
T's
crews
did
work
around
the
clock
twenty-four
seven
to
assess
and
repair
the
damage
all,
but
a
few
lines
of
service
were
successfully
restored
by
October
the
12th,
the
most
customers
did
have
service
restored.
Within
five
days.
B
C
B
B
B
A
B
Well,
there
was
an
unusually
a
person
was
an
unusual
incident.
There
was
a
lot
of
water
involved,
and
so
the
lines
got
soaked.
They
got
very
wet
two
of
the
five.
As
I
said,
they
were
not
so
damaged
that
splicing
was
required
or
additional
repair
was
required
beyond
drying
them
with
a
high-powered
fan,
but
three
of
them
were
so
soaked
and
so
wet
that
they
did
require
repair
and
splicing
and
I.
A
Think,
well,
you
know.
One
of
the
reasons
you're
here
tonight,
of
course,
is
to
give
us
an
explanation,
but
also
because
I
don't
think
the
communications
that
occurred,
or
you
know
it
didn't
occur
between
eighteen
t
in
the
city
or
where
they
should
have
been.
We
got
lots
of
calls
from
citizens
complaining
and
we're
trying
to
give
them
up
to
date.
Information
and
I.
Don't
think
that
existed
so
I
certainly
hope.
That's
not
gonna
be
the
case
in
the
future.
I
do.
B
Regret
that
that
that's,
the
sentiment
of
it
seems
the
City
Council
I
will
give
you
all
my
my
contact
information
and
please
feel
free
to
avail.
Yourselves
of
me,
I'm
your
contact,
your
liaison
to
the
company,
and
if
you
have
any
concerns
in
the
future,
please
feel
free
to
contact
me.
I
feel,
like
the
lines
of
communication
have
been
opened
between
myself
and
the
city
city
staff,
as
well
as
yourself
and
so
I.
Think
that's
a
positive
thing.
We
can
focus
on
any.
D
Council
members,
real,
quick,
controlling
and
I
appreciate
the
I
appreciate
that
the
communication
level
now
is
going
to
be
open
and
and
flow
and,
as
the
mayor
said,
that
there
seemed
to
be
frustration
by
the
residents
of
San
Bruno.
That
I
received
calls
any
emails
in
regards
to
the
responsiveness
and
trying
to
get
an
ETA
in
an
estimate
of
what
was
happening.
D
A
D
Those
people
that
are
on
the
front
lines
that
are
affected
primarily
that
we
want
to
make
sure
have
an
outlet
and
some
type
of
an
opportunity
to
go
to
a
neighbor
and
pick
up
the
phone
and
get
some
response
that
will
help
them
and
comfort
them.
Mm-Hmm.
So
I
appreciate
you
going
to
offer
to
us,
but
it
needs
to
be
our
to
our
residents.
That's
that
that's
where
I'm
concerned
here,
I'd.
B
D
For
example,
I
mean
we
do
have
Sanford
okay,
but
we
certainly
if
there's
particular
contact
information.
We
have
a
website.
If
there's
a
issue
that
arises,
you
could
certainly
alert
staff.
We
can
try
to
put
out
that
information
to
avenues
we
have,
but
just
for
me
to
have
that
contact.
So
when
I'm
getting
emails
or
phone
calls.
Really.
I
want
that
resident
to
feel
that
they
can
pick
up
there.
The
customer.
D
B
I'm
really
I
do
regret
that
customers
can,
if
there
is
a
situation
that
causes
them
to
lose
service
or
that
impact
service.
They
can
call
our
1-800
288
2020
number
and
they
should
be
able
to
get
a
representative
on
the
line
relatively
quickly.
Who
can
address
their
concerns
and,
like
I
said,
I
will
give
you
my
contact
information
so
that
if
you
receive
information
from
residents
in
the
city,
you
can
contact
me
that.
A
Comments
Irene
thank
you
and
I
to
appreciate
what
that
you're
here
and
that
you're
going
to
give
us
contact
information,
but
it
seems
to
be
if
we
have
something
we
call.
You
is
there
a
time
that
you
would
alert
us
and
staff
before
the
residents
call
us
and
say
what
the
heck's
going
on
so
that
we
would
know
what
the
heck
was
going
on
before
we.
You
know
we
had
to
call
you,
which
you
call
us
first,
when
something
happens,
or
is
that
not
how
it
works?.
B
E
You
for
being
here,
but
I'm
not
I'm,
not
going
to
pull
punches
here.
This
is
a
major
outage
and
I
followed
as
staff
try
to
accommodate
our
wishes
and
our
information
and
trying
to
dig
deeper
to
see
what
was
going
on
and
how
trying
to
assess
how
long
it
would
be,
and
you
know
how
many
people
were
being
affected.
None
of
that
none
of
those
estimations
were
were
accurate.
E
My
understanding,
we're
talking,
October
fifth
to
october
12
work,
it's
a
major
thing
and,
with
all
due
respect
to
you,
I
would
think
that
we
would
have
some
engineer
here,
someone
of
more
technical
expertise
that
can
explain.
This
is
what
possibly
happened.
This
is
sort
of
why
you
know
this
is
the
evidence
we
have
up
to
now.
It
is
now
october,
twenty
fifth
and
you're
telling
me
that
it's
still
under
investigation
I
mean.
Is
this
something?
Is
this
an
isolated
case?
Is
it
something
that
has
been
brewing
for
for
a
while?
It's
something
that
some?
E
A
B
Well,
I,
just
I
just
want
to
emphasize
that
this
is
a
very
unusual
situation
for
AT&T
and
I
also
want
to
emphasize
how
much
we
really
value
our
customers
and
our
reputation
in
the
community
of
San
Bruno.
So
I
don't
want
to
minimize.
You
know
the
the
the
impact
that
this
had
on
our
customers
or
on
you,
as
representatives
of
the
customers,
but
I
also
want
to
make
sure
that
I
honor,
you
know
my
role
to
be.
You
know
careful
and
honest
and
forthcoming
with
you
and
I.
B
Don't
want
to
give
you
incorrect
information
so
to
the
extent
that
I
have
information,
I,
provided
it
to
you
and
somebody
else
in
the
business
at
AT&T.
An
engineer
or
whomever
would
have
the
same
of
information
that
I
have
at
this
point.
Unfortunately,
this
was
a
significant
enough
event
and
they're
worried
enough
factors
involved
that
the
investigation
is
taking.
You
know
a
little
while
and
it
does
continue
to
be
underway
as
soon
as
there's
additional
information
to
be
shared.
E
B
Might
have
impacted
what
happened
that
evening,
I'm
and
so
I.
Don't
I
think
it
would
be
presumptuous
for
me
to
say
that
you
know
I
can
speak
to
what
AT&T
will
do
or
won't
do
in
the
future
before
we
know
exactly
what
happened,
but
I
will
say
that
at
eighteen
t
we
do
everything
in
our
power
to
make
sure
that
we
provide
excellent
service
to
our
customers.
In
fact,
I
emphasize
that
our
that
our
crew
worked
24
7.
C
B
E
D
Sorry,
but
all
I'm
going
to
say
and
I
do
appreciate
you
being
here-
I,
didn't
say
that
so
I
want
to
acknowledge
at
it
poor
you
you
had
to
come
down,
and
this
with
this
news
and
I
think
you'll
find
the
dish
to
this
community
one
faced
with
the
unique
situation
we
can
get
through
it
we
can.
We
can
pull
together,
we're
good
town,
we
just
need
to
know
what's
happening
and
news
travels
fast
in
this
community.
So
when
you
get
the
information
to
the
right
folks,
it
gets
out
quickly.
B
E
C
B
So
I
really
can't
provide
any
specific
information
about
how
we
can
prevent
this
from
happening
again,
because,
as
I
said,
the
cause
is
still
unknown.
And
potentially
there
were
several
factors
involved
and
but
I
just
want
to
reassure
you
that,
having
personally
been
at
AT&T
for
12
years
and
having
personally
been
involved
in
dealing
with
the
situation
internally,
that
everybody
involved
had
as
their
first
priority,
restoring
every
single
customer
as
quickly
as
possible.