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Description
San Bruno City Council Meeting February 11, 2014
10h. New Election Law Seminar Report
A
B
Honorable
council,
in
december
I
attended
the
new
election
law
in
seminar
in
san
diego
at
the
seminar
they
gave
us
updates
on
the
Brown
Act
fppc
election
law
updates
transparency
strategies
and
then
my
favorite
was
customer
service
and
I'm
going
to
share
it
with
you.
They
presented
a
film
done
by
mr.
Farrell
of
Farrell's
ice
cream
and
it
was
a
half
a
day
long.
So
it
was
really
it
get
consumed
a
great
deal
of
our
time,
but
the
name
of
it
was
called.
Give
me
the
pickle.
B
Evidently
mr.
Farrell
had
a
customer
who
had
asked
for
an
extra
pickle
on
their
hamburger
and
the
person
waiting
on
them
said
no,
you
know
you
can't
have
any
other
pickle,
so
they
went
to
mr.
barrel
and
they
complained
and
he
took
his
entire
staff
and
he
he
said
whatever
the
customer
wants.
You
want
to
give
it
to
him.
You
want
to
please
the
customer
and
translating
his
theory
to
us.
The
whole
idea
is
customer
service,
give
them
what
they
want
and
that's
what
I
got
out
of
the
seminar
you
have
any
questions.
I'll
provide.