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Description
San Bruno Cable's Senior Moments "Volunteer Opportunities at SFO"
A
Hello
welcome
to
senior
moments.
My
name
is
dolly
semana
vich.
There
are
many
places
to
volunteer
around
San
Bruno,
for
example,
I
volunteer
here
at
San,
Bruno
cable.
Doing
this
show
we
went
to
the
san
francisco
international
airport
and
found
three
organizations
that
offer
numerous
volunteer
opportunities.
B
My
name
is
Susan
Shapiro
and
I
work
for
the
US
all
which
stands
for
United
service
organization,
and
we
are
here
in
the
san
francisco
international
airport
in
terminal
1.
Our
mission
is
to
serve
our
traveling
military
guests.
We
get
a
lot
of
people
that
get
stuck
here
in
the
airport
for
all
kinds
of
interesting
reasons,
so
we're
here
to
make
their
time
more
comfortable
to
give
them
something
to
eat,
to
give
them
a
place
to
rest
pillow
and
a
blanket
some
fresh
fruit.
If
they
have
children,
we
have
a
small
children
through
this.
C
Babymoon
is
pretty
great
because
it's
private
and
soundproof
so
when
babies,
who
have
had
a
long
journey
come
in
here,
both
their
parents
and
they
can
really
have
their
their
sleep,
they're,
necessary
rest
and
a
nice
clean,
safe
environment.
That
also
keeps
them
from
disturbing
everybody
else
who
many
times
people
are
asleep.
Both
in
the
chairs
are
on
the
sofa
and
it's
nice
for
both
the
baby
and
the
baby's
family,
and
it's
nice
for
the
soldiers
who
are
trying
to
rest
in
the
other
room,
so
works
out
very
nicely
for
everybody.
Our.
B
Volunteers
are
high
school
seniors
or
around
16
17
up
to
in
the
90s
people
volunteer
here
who
really
care
about
military,
their
families
in
the
military
in
the
United,
States
and
they're,
the
most
delightful
carrying
wonderful
people.
You
could
ever
find
to
be
volunteers,
so
I'm
very
lucky
to
work
with
this
group
of
people
most.
C
Of
the
men
are
veterans
that
volunteer
here
and
most
of
the
women
are.
Mothers
of
soldiers
are
retired
wives
of
soldiers.
In
my
case,
I
was
both
a
military,
wife
and
military
mother.
So
it's
just
a
natural
thing
to
want
to
do.
I
have
always
enjoyed
volunteering
and
actually
met
my
wife
in
the
USO
62
years
ago.
The
qualities.
A
B
Kind
and
patient,
if
it
was
your
brother
or
your
sister
or
your
mom,
or
dad
that
have
been
traveling
for
a
couple
of
days
that
were
really
worn
out
and
tired,
and
maybe
they
just
missed
a
plane
by
a
few
minutes
and
they've
been
stuck
in
another
Airport.
Maybe
they
spend
a
lot
of
money
just
getting
to
SFO
they're
going
to
want
somebody
to
listen
to
their
stories
and
after
they
get
relaxed.
They'll.
D
We
got
up
at
five
o'clock
this
morning
and
headed
straight
over
to
the
airport,
of
course,
haven't
had
any
for
no
coffee,
so
that's
great,
and
when
you
walk
in
the
door
and
you're
greeted
with
a
smile
kind
of
takes
quick,
the
anger
for
happy
your
flight
change,
we
go
from
getting
in
at
1700
to
getting
in
it.
You
know
midnight
these.
These
folks
are.
There
may
do
this
for
free,
give
the
survivors
in
the
fact
that
they
got
bids
excellent
computers.
You
can
get
on
the
whole
nine
yards
when.
B
C
The
soldiers
come
in
and
we
know
they're
coming
in,
we
get
all
the
flags
out
and
you
know,
go
down
and
greet
them
and
it's
a
miracle.
What
happens?
Everybody
in
the
restaurant
clears
out
and
comes
and
joins
us,
and
you
know
everybody's
there
waiting
to
give
those
guys
support,
and
you
know,
I,
don't
think
that
that
was
the
experience
during
the
and
I'm
happy
to
see.
People
engage
now.
No,
it's
never
too
late
to
do
the
right
thing.
It's
just
it's
so
nice
to
it
to
be
part
of
that
and
think
you
know.
B
Asked
people
to
work
one
shift
a
week
if
they
can
the
same
one,
because
it's
easy
for
them
with
their
planning.
If
they
know
they're
coming
from
7am
until
10
a.m.
on
friday
morning,
they
can
just
plan
their
calendar
and
I.
Understand
that
they're
going
to
need
to
be
gone
to
visit
family
members,
they'll
be
sick,
they've
got
car
repairs
and
graduation,
so
I
tell
them.
B
I
understand
they're
going
to
be
gone
from
time
to
time
and
if
they
could,
if
they
know
someone
who's
a
volunteer
that
they
could
shift
with,
or
trade
ships
with
that'd
be
great
or
if
they
can't
find
someone
or
don't
have
time
to
look
what
they.
Let
me
know,
either
by
email
or
by
phone
or
by
a
note
taped
on
the
door
that
they
need
to
be
gone
such
and
such
time,
then
I
will
scout
around
and
make
sure
their
shift
is
covered
because
we
never
close.
B
That's
one
thing:
you
never
want
to
have
to
ask
our
guests
to
get
up
from
their
sleep
and
go
downstairs
someplace
and
then,
if
they
are
working,
40
or
50
hours
a
week,
they
won't
be
able
to
make
that
kind
of
commitment,
but
they
might
be
able
to
come
in
twice
a
month
on
either
a
Saturday
or
Sunday
or
sunday
evening
on
a
fairly
regular
basis
where
they'd
be
here
twice
a
month.
So
it's
either
twice
a
month
for
those
working,
full-time
or
I,
do
ask
the
others
if
they
would
come
once
a
week.
B
I
I
tell
them
I'd
like
them
to
be
here
really
long
range
at
least
a
year
and
I
try
to
make
that
as
easy
as
possible
by
being
flexible
about
their
training
schedule
and
when
they're,
when
they're
going
to
be
on
duty,
because
my
goal
is
to
keep
them
as
long
as
possible
because
it
takes
so
long
for
the
person
to
go
through
the
security
check.
Ups
here
at
the
airport,
when
they
come
in
from
the
fingerprinting
to
some
classes,
they
have
to
take
to
just
getting
familiar
with
the
parking.
It
takes.
B
A
lot
of
time
just
to
get
to
the
point
where
you
can
sit
behind
the
front
desk
with
your
badge
on
that's
got
your
name
on
it.
Well,
thank
you
for
asking
that
question,
because
there's
really
a
lot
people
can
do
to
help
the
USO.
They
can
be
an
individual
volunteer
and
bring
in
supplies
such
as
the
the
dried
soups
and
the
chips
arm.
B
Forks
plates
spoons
water
cups,
paperback
books
that
people
I
would
like
to
take
with
them
when
they're
traveling.
So
there
are
a
lot
of
food
items
and
we
go
through
a
lot
of
sodas
all
different
kinds
of
sodas
and
some
children's
drinks,
and
we
also
take
small
new
children's
toys
that
they
would
be
able
to
take
on
the
plane
and
there's
some
dried
things
that
are
easy
to
bring
over,
that
are
light
to
carry.
B
There's
also
toothbrushes.
We
go
through
the
fair
amount
of
toothbrushes
and
toothpaste,
those
kind
of
personal
things,
hand
low.
We
have
quite
a
bit
of
that
sanitizer
solution
around
here.
We
can
use
just
about
anything
you've
used
when
you're
traveling
with
that
you're
packing
in
your
suitcase
has
to
be
able
to
go
through
security
and
needs
to
be
small.
Two.
C
B
Do
have
various
people
that
help
with
special
things
around
here,
one
of
them,
one
of
the
most
helpful,
is
Carolyn,
live
and
good.
She
works
with
that
local
newspaper,
the
San
Mateo
times,
and
she
coordinates
donations
from
time
to
time
with
email
such
as
with
the
Lions
Club
she'll,
put
out
a
call
that
we
need
sodas,
that
we
need
coffee
or
tea
or
soups,
that
kind
of
thing,
and
then
they
will
the
individual
clubs.
There
are
about
40
lions
clubs
in
the
Bay
Area.
B
They
they
will
bring
the
supplies
in
they'll
come
to
the
airport
and
bring
them
in
themselves.
I
also
want
to
tell
you
about
how
we
raise
funds
to
keep
this
us
all
going,
because
we
have
it's
like
it.
We
have
between
about
1700
to
2500
guests
each
month,
and
so
we
use
a
huge
amount
of
food
supplies
and
paper
goods,
and
then
we
have
normal
cost
of
any
facility
like
we
have
liability,
insurance
and
various
things
like
that
that
our
Board
of
Directors
helps
with.
B
But
we
do
have
to
raise
our
money
money
for
our
food
and
our
supplies
here
and
that's
done
by.
There
are
few
corporations
that
I
contact
that
will
send
us
checks.
The
general
public
will
send
us
checks
or
come,
or
our
guests
will
put
donations
in
our
donut
donation
box
out
there
and
various
organizations,
the
American
Legion,
the
American
Legion
Auxiliary,
the
International
rotary
groups,
the
Daughters
of
the
American
Revolution
veterans
groups
and
even
our
San
Francisco
International
Rotary
Club
are
very,
very
supportive
financially
to
keep
us
here.
B
One
of
the
best
fundraisers
we
have
is
the
San
Francisco
International
rotary
club
here
at
the
airport,
hosts
a
golf
tournament
at
Crystal
Springs,
the
first
monday
in
june
every
year
for
eight
years
so
far
and
they're
very
supportive
and
do
make
a
donation
to
help
Astaire
and
a
number
of
other
community
groups
such
as
the
Alliance,
the
daughters
of
American
Revolution,
the
American,
Legion,
Auxiliary,
monthly
and
quarterly.
A
lot
of
these
groups
help
us
with
supplies
and
sending
us
checks
the
international
headquarters
back
east
because
we're
a
charter.
B
Us
all
expects
us
to
raise
every
penny
of
our
own
money
that
we
need
to
run
this
organization.
They
will
send
us
an
inspector
annually
to
inspect
us
to
make
sure
that
we
are
doing
the
right
things
here
and
they
help
us,
sell
advertising
to
recruit
volunteers
and
to
let
people
know
about
the
u.s.
all
you'll
see
on
television
or
here
Radio
kind
of
thing.
But
we
are
really
responsible
for
keeping
this
place
going.
E
The
aviation
museum
and
library
is
managed
by
the
san
francisco
airport
museums,
a
division
of
the
airport
commission.
The
facility
is
formally
named
the
San
Francisco
Airport
Commission
aviation
library
and
Luis
a
Turpin
aviation
museum.
The
design
is
based
on
the
aviation
terminal
in
1937,
which
is
the
passenger
waiting
room
of
the
old
administration
building.
The.
F
E
Aviation
museum
is
located
in
the
international
terminal
on
the
third
level
adjacent
to
security
checkpoint,
a
the
museum
opened
in
December
of
2000,
coinciding
with
the
opening
of
the
new
international
terminal.
It
was
part
of
the
airport's
master
plan
to
include
a
a
VA
shun
museum
and
library
within
the
new
international
terminal
space,
pre
security.
Our
exhibits
here
are
all
aviation
related
or
aviation
theme,
unlike
the
exhibits
that
we
do
out
in
the
terminals
for
the
last
30
years
in
the
museum.
It's
specifically
aviation.
E
We
offer
exhibition
programming
and
also
we
have
a
library
that
features
over
7,000
aviation
related
books,
everything
from
biographies
reference,
non
fiction
fiction,
even
oral
histories,
unlike
a
traditional
library,
books,
can
be
checked
out
for
on-site
research,
where
non
lending
and
non-circulating
so
books
can
be
checked
out,
but
you
have
to
read
them
here.
Anyone
is
welcome
to
the
collection.
It's
a
public
collection.
We
have
a
nice
reading
room
downstairs
that
one
can
sit
in
there
and
read
in
between
flights
or
come
out
to
do
a
research
project.
E
The
museum
is
staffed
by
the
manager,
a
librarian,
a
library,
assistant,
curators
and,
of
course,
volunteers.
The
san
francisco
airport
museums
employs
a
staff
of
about
30,
but
in
the
museum
itself,
there's
only
a
handful
of
us
that
are
here
on
a
daily
basis.
The
rest
are
off-site
at
another
location.
Currently
we
have
a
staff
about
63
registered
volunteers.
The
volunteers
are
a
critical
part
of
the
success
of
this
facility
and
they
are
the
first
contact
for
the
public.
E
Also,
if
they're
working
with
the
collection,
they
may
be
working
with
the
librarian
on
the
collection
management
task,
people
like
to
volunteer
here,
because
I
think
a
lot
of
them
are
well-travelled
or
love,
traveling
and
they're
very
fond
of
the
airport
environment.
Many
have
had
careers
with
airlines,
and
this
is
their
way
of
staying
connected.
E
Most
of
our
volunteers
are
seniors
and
they
remember
aviation
in
the
30s,
40s
and
50s,
and
how
romantic
and
exciting
that
lives.
This
is
their
way
of
staying
in
touch
with
that.
You
don't
need
any
qualifications.
No
prior
volunteer
experience
is
necessary,
which
is
a
good
thing,
but
we
do
require
a
one-year
commitment
and
the
reason
for
that
is
the
resources
involved
and
the
time
involved
in
obtaining
a
airport
identification
badge
which
all
volunteers
must
have
make.
E
This
necessary
volunteer
hours
vary
and
their
schedules
vary
I
value
their
time
and
their
service,
so
I
try
to
be
as
flexible
as
possible
when
it
comes
to
their
hours.
Some
volunteers
work
once
a
week.
Some
work
three
other
weeks
and
work
once
a
month
and
some
also
stay
on
call.
The
important
thing
is
that
they
stay
current
and
so
I
asked
that
they
work
once
a
month.
E
Well,
at
one
time,
there's
usually
two
volunteers
per
ship.
So
that's
two
shifts
per
day
two
in
the
morning
and
two
in
the
afternoon,
and
sometimes
we
have
a
third
volunteer
on
duty,
either
working
with
the
collection
or
monitoring
greenery
well
being
in
an
international
airport.
Language
is
always
a
plus.
A
lot
of
these
travelers
are
going
overseas
and
some
of
them
don't
speak.
English
and
a
lot
of
our
volunteers
speak
a
foreign
language
which
they
can
assist
in
orient
the
visitors
to
the
museum
exhibitions
in
other
languages.
E
The
exhibits
rotate
every
six
to
eight
months.
Exhibitions
are
usually
planned,
one
or
two
years
in
advance,
and
sometimes
they
correspond
with
an
anniversary
or
special
event,
part
of
being
a
accredited
museum
by
the
American
Association
museums.
We
offer
educational
programming
events
such
as
hosting
a
movie
night.
Our
very
first
movie
night
was
back
in
February
at
this
year,
where
we
had
over
200
people
attend.
We
set
up
chairs
a
big
screen
surround
sound.
We
even
pop
our
own
popcorn.
E
This
particular
time
we
featured
a
documentary
film
called
The,
Legend
of
Pancho
Barnes
and
the
happy
bottom
riding
club.
We
even
had
the
producer
of
the
film
on
hand
to
speak
to
the
crowd
and
take
Q&A,
and
we
were
able
to
survey
the
crowd
or
the
audience
and
the
positive
response
we've
gotten.
We
hope
to
have
many
more
moving
to
the
future,
well
being
at
an
airport
and
being
in
this
museum.
Everyone
that
walks
through
that
door
is
going
somewhere,
whether
it's
a
on
a
vacation
or
going
back
to
their
office.
Everybody
is
going
somewhere.
G
The
centerpiece
of
the
airport's
customer
service
program
is
the
travelers
information
desks.
There
are
six
desks
located
on
the
domestic
levels
of
the
terminals,
there's
four
in
the
international
terminal
and
one
each
in
the
domestic
terminals.
They
act
as
a
destination
for
customers
who
need
assistance,
who
have
any
sort
of
question.
G
Other
staff
from
8am
till
8pm
every
day,
including
holidays,
and
they
basically
ask
act
as
a
resource
for
questions
or
concerns
that
customers
have
via
directions
or
sometimes
more
complicated
personal
issues
with
with
finding
a
flight
or
being
delayed
or
any
questions
regarding
services
or
amenities
at
the
airport.
Sometimes,
customers
also
ask
those
questions
about
destinations
in
the
city
and
transportation
how
to
get
there.
G
It's
it's
certainly
not
a
requirement,
but
it
is
definitely
beneficial,
especially
at
certain
times
of
the
day.
We
do
our
best
to
schedule,
volunteers
and
locations
where
their
language
skills
would
be
most
useful.
We
have
an
ancillary
program
in
our
customs
facility,
which
is
made
up
almost
entirely
of
our
foreign
language
speakers.
The
volunteers
will
be
in
the
customs
facility
greeting
customers
as
they
come
off
the
airplane.
Basically,
the
first
person
that
they'll
see
arriving
in
the
United
States
out
there
to
offer
them
help.
G
They
do
have
name
tags
with
the
flag
that
identifies
the
language
that
they
speak
so
that
they're
highly
visible
and
if
customers
who
are
entering
the
u.s.
need
language
assistance,
they
can
approach
the
volunteer.
Additionally,
all
the
deaths
are
equipped
with
telephones
that
connect
to
a
language
translation
provider.
In
the
case
that
we
don't
speak
the
language
and
that's
available
all
the
time,
the
desks
are
open.
Our
staff
is
currently
at
about
210.
We
anticipate
needing
around
300
once
terminal
2
opens
in
March
of
2011,
so
we're
recruiting
at
this
time
to
meet
that
goal.
G
We
need
about
nine
per
shift
and
we
have
three
shifts
per
day.
So
at
a
minimum
we
have
27
people
on
staff
per
day.
Ideally
we
have
12
per
shift,
so
we
would
need
36
per
day.
The
only
requirement
is
a
great
attitude
in
the
willingness
to
help
customers
there's
no
requirement
that
anybody
has
experience
in
the
industry
or
has
ever
worked
at
an
airport
or
done
anything
at
an
airport
other
than
travel.
G
Just
a
willingness
to
be
present
to
show
up
once
a
week
to
staff
a
desk
for
hours
and
to
be
helpful
and
courteous
and
interested
in
helping
people.
Primarily
customers
are
asking
how
to
get
to
a
certain
location
on
wherever
the
desk
is
located,
that
that
is
by
far
the
number
one
question,
after
that,
there
are
a
lot
of
questions
about
specific,
like
live
in
fear
arrival.
G
Calling
a
car
alignment
code-sharing,
which
is
Prell
event
prevalent
in
the
airline
industry,
can
cause
a
little
bit
of
confusion
for
customers,
maybe
they're
ticketed
for
for
one
airline,
but
the
actual
operating
airline
is
another
another
carrier
and
sometimes
can
be
in
another
terminal.
So
we
make
sure
that
we
provided
the
volunteers
with
that
information
on
how
to
decode
these
flight
numbers
and
make
sure
customers
get
to
the
right
terminal
and
the
best
way
to
get.
There
may
be
utilizing
air
train
or
walking.
G
If
it's
for
that
counts
for
most
of
the
questions,
there
are
a
lot
of
other
questions
about
how?
Where
should
I
go
in
the
city?
Do
I
have
enough
time
to
get
to
the
city
to
see
the
golden
gate
bridge
or
Coit
Tower?
How
do
I
best
get
there?
Do
you
have
a
recommendation
on
a
hotel
or
a
taxi
company
or
a
bus,
company
or
but
I,
think
ground
transportation,
city
tours
and
flight
information,
and
then
just
general
directions
is
the
bulk
of
it?
There
are.
G
There
are
a
million
combinations
of
questions
that
people
could
get
and
our
volunteers
they
see
all
of
it
the
course
of
the
day.
The
bulk
of
the
work
is
answering
questions
and
giving
directions,
but
there
are
a
number
of
other
things
that
volunteers
can
do.
Some
some
volunteers
like
to
mix
up
a
little
bit
of
what
they
do,
get
away
from
a
desk
to
work
in
the
office
to
help
us
with
just
statistics,
counting
the
number
of
questions
asked
and
the
types
of
questions
and
helping
us
report
that
data.
G
We
also
have
a
secret
shopping
program
here,
where
volunteers
visit
all
of
the
concessions.
All
the
restaurants
and
food
and
beverage
and
basically
score
the
best
customer
service.
At
this
past
month,
we
we
conducted
550
evaluations
to
store
personnel
looking
for
three
people
to
recognize,
and
we
very
recently
had
an
award
ceremony
where
we
recognize
the
best
service
and
that's
that's
a
separate
program.
G
Again,
it's
a
completely
voluntary,
but
it
does
help
the
volunteers
get
to
know
the
airport
a
little
bit
better,
but
also
become
involved
with
improving
the
service,
not
just
at
the
desks
that,
but
basically
airport
wide
I.
Think
our
volunteers
get
a
sense
of
purpose,
I
think
they
it
develops
or
social
life.
They
feel
they
feel
appreciated.
They
feel
useful
here
they
feel
part
of.
What's
an
exciting
place,
the
airport,
it's
always
growing.
It's
always
changing
and
I
think
they
feel
more
connected
with.
G
2000
and
we've
really
embraced
them
and
made
it
very
clear
that
they're,
the
centerpiece
of
our
customer
service
program
and
I
think
they
appreciate
that
and
I
think
they
like
belonging
to
that
the
training
is,
is
somewhat
regimented
in
that
there's
a
brief
orientation
that
lasts
a
few
hours
on
one
day
while
we're
doing
the
orientation
the
badging
process
and
the
paperwork
is
occurring
behind
the
scenes
at
the
volunteers.
Earliest
convenience
will
bring
them
in
four
three
two
or
three-hour
sessions,
but
basically
is
a
tour
of
the
entire
reports,
a
large
facility.
G
We
have
to
do
this
from
in
all
the
terminals,
so
they
understand
where
items
were
certain
places
are
located
relative
to
each
other
that
occurs
over
about
a
three-week
period
and
then
they're
immediately
signed
to
a
desk
with
a
current
volunteer
somebody
who's
volunteered
to
basically
provide
some
oversight
and
some
on-the-job
training.
I.
Think,
most
of
the
knowledge
that
they
accrue
occurs
on
the
job
basically
shadowing
another
volunteer.
G
They
will
change
volunteers
if
they
so
desire,
so
they
can
get
a
different
perspective,
but
before
the
trainings
complete
that
will
work
at
each
of
the
desks
and
then
the
trainer
that's
assigned
to
them
will
basically
sign
off
we'll
take
one
more
look
and
make
sure
that
they're
providing
accurate
instructions
and
but
most
of
all,
that
they
feel
comfortable
doing
it.
If
they
don't
we'll
certain
will
just
extend
the
training
a
little
bit
longer
until
they
feel
good
they're,
fantastic
people.
They
really
are
they're
wonderful,.