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From YouTube: November 15, 2022 CHS Task Force Meeintg
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A
Let
me
get
the
agenda
really
quick.
Oh.
A
A
All
right
so
we're
gonna
go
ahead
and
start
the
community
health
and
safety
task
force.
Meeting
for
November
15th
2022
at
5,
37.
and
Valeria
I.
Think
you're
gonna
do
the
Roll
Call.
C
Thank
you,
councilwoman
welcome.
Everyone
welcome
to
the
Santa
Fe
Community
health
and
safety
task
force
meeting.
Thank
you
for
being
here.
A
roll
call
for
this
evening
call
out
everybody's
name,
correct,
Renee,
Villarreal,
present
Gino
Zamora.
C
Marcela
Diaz
I'm
here
Annie
Raskin
present
and
I
apologize
I
have
to
leave
early
tonight.
Thank
you
for
letting
us
know.
Annie
Emily,
kaltenbach
president
Mary,
Louise
or
Romero
here
great,
and
we
know
that
Bruce
and
Chris
will
be
a
little
delayed.
We
have
our
community
member
Sarah
Grant
welcome
once
again
Sarah
and
we
have
presenters
this
evening,
Bruce
from
Cerna
Solutions
and
Dr
Sanchez
from
the
center
for
social
policy
UNM
and
in
support
Julie
Sanchez
with
the
city
of
Santa
Fe
and
myself
Valeria.
C
A
Just
want
to
know,
but
Lydia
is
I,
have
a
question
Monica
alt
is
is
excused
from
our
meeting.
E
A
E
E
B
E
A
Malaria
gives
us
like
kind
of
a
summary
of
things,
especially
like
if
we
have
action
items
what's
in
the
notes.
Sorry,
the
minutes
official
minutes
is
on
Prime
gov
and
it
basically
tells
us
who
is
present
and
who
attended
and
that
we
went
the
task
force.
Members
went
into
their
respective
breakouts.
F
G
A
C
Let
me
just
write
this
down:
okay,
so
roll
call
again
Rene
villareas,
yes,
Chino
Zamora,
yes,
Marcela
Diaz,
yes,
Annie
Raskin,
yes,
Emily,
carltonbach,
yes,
and
to
Mary
Louise
de
Romero,
yes
beautiful,
well
called
okay
and
then
Communications
from
the
chairs.
A
Only
thing
I
was
just
thinking,
I'll
think
out
loud
with
you
all
is
we
have
quarterly
reports
so
technically
the
fourth
one
for
this
year
would
be
in
December,
and
we
only
have
one
meeting
in
December
and
it's
always
packed
and
a
little
nutty,
so
I'm
thinking,
maybe
at
the
first
meeting
in
January.
We
could
do
our
our
check-in
not
check-in,
but
update
our
quarterly
update
and
then
we'd
probably
have
more
information
to
share,
as
it
relates
to
the
community
outreach
plan
and
strategy.
So
just
wanted
to
see
what
you
all
thought
about
that.
H
A
A
C
They
start
with
communication.
Oh
that
would
be
me
okay.
Now
it
was
that
actually
checking
in
about
our
next
quarterly
progress
report
and
then
get
we
don't
have
to
do
this
now,
but
I'll
request
a
meeting
with
you
and
Chris
Renee
so
that
we
can
look
at
that
framework
of
presentation
and
reporting
for
for
January,
so
I
can
start
putting
that
together
and
then
share
with
the
council
members
for
their
input.
So
that
would
be
it
for
me.
Thank
you,
Julie!
Do
you
have
any
up
any.
B
C
Thank
you.
Thank
you
all
righty,
so
we
are
going
to
welcome
our
friend
Brian
from
Cerna
Solutions
to
provide
an
overview
of
the
988
resources
and
then
we'll
move
into
the
work
with
Dr
Sanchez.
When
we
do
the
working
group
update
so
take
it
away,
Brian
and
welcome
great
to
have
you
here.
I
Great
Julie,
can
you
make
me
a
co-host
so
that
I
can
share
my
screen.
B
I
I
A
A
D
B
B
G
A
Am
thank
you
and
we
still
haven't
figured
out
what
is
wrong
with
it
works
when
staff
tests
it
out,
but
I
have
a
feeling.
It's
because
they're
hosts
I,
don't
know
how
that
works.
But
you
know
sometimes
it's
kind
of
Zuma's
kind
of
wonky.
That
way.
If
an
external
person
tries
to
sign
in
it
may
not
work
the
same
way
in
the
webinar
format,
so
we'll
just
have
to
figure
that
out
because
they
they
tested
it
again
and
it
worked
for
them.
So
I
don't
know
what
the
problem
is.
G
H
D
H
I
Thought
if
I
closed,
my
laptop
that
would
just
make
the
screen
like
show
up
the
correct
way,
and
that
was
a
mistake,
but
I'm
back
and
I'm
ready,
ready
to
go
and
I
I
think
I
know
what
was
wrong.
So
we
should
be
good
right
now,
right
and.
A
I
So
I
was
invited
to
talk
about
the
new
988
Behavioral
Health
crisis
Lifeline,
which
is
what
I
will
do
using
a
state
approved
set
of
slides
that
I
developed
along
with
my
colleague,
Emily
Everhart,
and
so
my
company
sort
of
solutions.
We
are
Santa
Fe
based.
We
do
have
offices
in
both
Santa
Fe
and
Albuquerque.
We
are
an
outpatient
mental
health,
behavioral
health
provider,
but
we're
also
a
training
organization
and
we
provide
training
on
behalf
of
the
state
different
counties.
I
Large
large
organizations
will
contract
with
us,
provide
direct
training
to
them
like
PMS
Presbyterian.
That
sort
of
thing.
So
we
do.
We
do
a
lot
of
training
in
the
behavioral
health
space
around.
This
is
one
of
the
small
trainings
we
do.
I
We
do
training
on
culture,
ethics,
evidence-based
practices,
all
that
good
stuff,
and
just
me
personally
so
I
am
a
Santa
Fe
native
graduated
from
Capitol
High
went
to
Alameda
Junior
High
School
back
when
it
was
a
thing
and-
and
this
is
where
I
chose
to
raise
my
family
I
moved
away
for
a
bit
I'm
one
of
those
boomerangs
where
I
moved
to
Albuquerque
for
a
job,
then
I
moved
to
Oregon
for
a
job
and
I
decided
to
raise
my
kids
around
my
family.
So
we
all
moved
back.
H
I
Ties
here
and
and
I
used
to
be
on
the
Human
Services
committee,
so
I
was
working
with
Julie
for
a
lot
of
years
on
that,
and
so
so
I
did
my
service.
I
might
do
it
again
someday,
but
but.
I
Thanks
Julie,
it's
good
to
know
when
I'm
ready,
I
I,
do
look
forward
to
doing
that
kind
of
thing
again,
all
right,
so
we're
gonna
start
with
a
land
acknowledgment.
So
before
we
begin,
we
want
to
acknowledge,
take
a
moment
to
acknowledge
that
we
are
meeting
living
and
working
on
traditional
and
unseated
lands
of
the
indigenous
people
who
call
New
Mexico
home
here
in
Santa
Fe,
that
is
primarily
tele-speaking
people
and
but
really
all
indigenous
people.
They
call
a
New
Mexico
home.
I
I
So
what
is
988
so
988
is
a
Behavioral
Health
crisis
line,
and
one
thing
I
do
want
to
just
point
out
at
the
beginning.
Is
we're
not
calling
988
a
suicide
prevention
line,
because
that
pigeonhole?
Is
it
a
little
too
much?
So
988
is
a
national
effort
to
have
a
very
easy
to
remember.
Three-Digit
number,
where
anybody
who's
experiencing
a
Behavioral
Health
crisis
can
dial
those
three
digits
and
be
hooked
up
with
a
licensed
Behavioral
Health
clinician
anywhere
in
the
country.
I
So
it's
not
a
New
Mexico
specific
effort,
it's
National
and
it
went
live
on
July
16th
nationally.
Prior
to
that,
you
could
have
dialed
988
actually
as
soon
as
the
beginning
of
this
year,
and
it
would
have
just
connected
you
to
the
National
Suicide
Prevention
Hotline.
I
But
now,
when
you
dial
988,
it
connects
you
to
nmcal
the
New
Mexico
crisis
and
access
line
and
the
the
idea
is
that
we
want
something
as
easy
to
remember
as
9-1-1,
so
that
people
dial
that
number
instead
of
9-1-1
when
they're
having
a
Behavioral
Health
crisis.
I
What
is
a
behavioral
crisis,
so
thoughts
of
suicide
definitely
is
a
behavioral
crisis.
But
again
we
don't
want
it
to
be
targeted
to
be
only
people
who
have
reached
that
point
to
where
they're
contemplating
suicide
we
want
to.
We
want
people
to
call
this
line.
You
know
in
that
process
before
they
get
to
that
point.
I
So
a
behavioral
crisis
is
any
kind
of
really
it's
any
kind
of
emotional
distress.
It
could
be
related
to
mental
health
issues,
mental
health,
symptoms,
a
traumatic
event,
just
cumulative
stress
from
living
in
this
post-pandemic
world.
I
It
really
doesn't,
in
other
words,
somebody
doesn't
really
have
to
have
a
need.
They
definitely
don't
have
a
diagnosis.
I
I
So
one
version
of
a
9-1-1
call
could
be
that
let's
say:
I
have
a
an
adult
child
living
with
me
and
they're
experiencing
an
emotional
crisis
and
they
barricade
themselves
in
the
bathroom
right
and
so
I
can
either
break
the
door
down
or
you
know,
do
something
really
provocative.
Borderline
violence
or
I
can
call
9-1-1.
Have
law
enforcement,
show
up
and
say
my
doc.
My
daughter's
locked
yourself
in
the
bathroom
I
think
she's
going
to
hurt
herself
right,
but
you
call
9-1-1
and
you
have
a
law
enforcement
response.
This.
I
The
idea
here
is
that
you
would
call
988
and
you'd
have
a
licensed
therapist
counselor
on
the
other
end
that
can
actually
help
you
first
talk
yourself
down
and
then
maybe
talk
your
your
loved
one
down
to
and
then
maybe
even
you
just
pass
the
phone
over
to
your
loved
one.
Who
is
having
that
emotional
crisis
and
law
enforcement
is
nowhere
on
the
scene
and
nobody's
going
to
jail
and
nobody's
you
know
none
of
that's
happening.
That's
that's
the
vision.
I
So
these
are
just
some
precipitating
events
of
a
Behavioral
Health
crisis,
so
someone
losing
their
job,
someone
losing
an
important
relationship.
This
could
be
through
grief
like
the
death
of
a
loved
one.
It
could
just
it
could
be
the
termination
of
a
romantic
relationship.
I
It
doesn't
really
matter.
Just
any
kind
of
loss
of
a
relationship
can
be
experienced
as
a
crisis
when
substance,
abuse
or
abuse
reaches
a
breaking
point
for
the
caller
or
for
a
loved
one.
By
the
way
that
is
just
one
quick
plug.
That
is
one
thing
that
we
specialize
in
at
certain
Solutions
is
we
have
a
program
specifically
for
families
who
have
a
lot
done
with
an
addiction
we
work
with
the
families.
I
We
also
work
with
people
with
addictions,
of
course,
but
we're
we're
one
of
the
we're
the
lead
organization
in
the
state
for
this
evidence-based
practice
called
craft
which
is
designed
to
help
families
have
a
lot
done
with
the
with
an
addiction
and
I
just
mentioned
it,
because
we're
the
only
ones
really
doing
that
so
people
running
out
of
psychiatric
medications
without
an
access
to
refill
people
experiencing
a
traumatic
event
or
witnessing
one.
These
are
all
things
that
might
precipitate
a
Behavioral
Health
crisis.
I
So
we
just
had
an
election
and
I
think
a
lot
of
us
can
agree
that
Americans
are
pretty
divided.
You
know
politically,
and
so
I
think
that
this
first
bullet
point
is
really
telling
it
says.
Three
quarters
of
Americans
are
not
content
for
the
status
of
mental
health
treatment
in
this
country,
regardless
of
political
affiliation
and
while
72
percent
of
respondents
of
a
national
survey
have
a
favorable
opinion
of
law
enforcement
in
their
own
community.
I
9-1-1
diversion
to
988,
so
that's
actually,
people
calling
9-1-1
and
the
operator
diverting
the
call
to
988.
that
is
up
and
running
in
some
communities
in
the
country.
It's
definitely
not
everywhere,
and
it's
not
in
Santa
Fe
yeah.
But
when
that
happens
at
9-1-1
diversion
to
988,
it's
been
proven
to
be
more
effective.
I
Americans
do
not
believe
that
those
having
a
mental
health
crisis
should
be
taken
to
jail
or
into
police
custody
for
help
which
happens
frequently
in
many
communities.
This
is
really
true.
It's
true
and
Santa
Fe.
To
some
degree,
it
gets
even
more
true
when
you
get
into
the
rural
areas
of
the
state
where
the
local
County
jails
are
often
places
where
you
house,
and
mentally
ill
and
people
with
addictions.
I
So
the
the
goal
is
to
respond
to
behavioral
health
emergencies
with
trained
behavioral
health
professionals
rather
than
law
enforcement.
That's
the
national
goal
and
that's
also
the
state
goal.
I
I
So
how
is
988
different
from
9-1-1?
Is
not
going
anywhere
and
we'll
always
need
one
9-1-1,
but
the
the
idea
is
that
9-1-1
is
already
under
staffed
and
overburdened.
Just
dealing
with
law
enforcement
issues.
Forget
Behavioral,
Health,
right
I.
Can't
I
can't
tell
you
somebody
in
this
meeting
might
know,
but
there's
probably
a
dozen
vacancies.
I
You
know
between
the
the
county
and
the
city's
law
enforcement
departments
and
those
aren't
going
to
get
filled
anytime
soon,
and
so
our
our
law
enforcement
officers
are
already
over
taxed
without
having
to
deal
with
behavioral
health
issues
and
same.
H
I
With
our
paramedics
and
Fire
Department
I
have
actually
worked
with
the
fire
department
a
lot
over
the
years,
teaching
them
different
things
to
help
them
in
the
field
with
Behavioral,
Health
crises
and
and
unfortunately,
that's
a
for
some
of
them.
It's
the
majority
of
their
calls,
and
that's
not
even
the
mijo
part.
I
Just
in
general,
paramedics
are
often
responding
to
people
with
addictions
and
mental
health
issues
that
are
homeless
and
that's
that's
a
lot
of
their
job
and,
of
course,
we
want
to
train
them
up,
but
it
would
also
be
great
if
we
we
could
have
not
a
paramedic
respond
than
a
firefighter
but
I'm
trained,
therapist
and
a
peer
support
worker.
I
That's
really
the
model
is
somebody
with
lived
experience
and
somebody
with
clinical
Acuity
to
address
the
situation
both.
I
So
this
graphic,
this
busy
graphic
you
can
see
in
front
of
you
it's
from
the
national
model
of
of
how
the
idea
of
how
this
is
supposed
to
work
when
every
every
piece
is
in
place,
and
so
you
have
a
person
in
crisis
and
they
call
988
instead
of
calling
9-1-1,
they
call
988.
So
you
don't
tie
up
the
911
operators
first
and
foremost,
and
allow
them,
because
those
positions
by
the
way
are
understaffed
everywhere.
You
know,
911
operators
are
those.
I
Those
positions
are
there's
a
lot
of
vacancies,
a
lot
of
overtime
and
already
for
9-1-1
operators.
So
we
want
to
stop
people
from
calling
9-1-1
and
going
straight
to
988
so
that
it
we
don't
burden
those
operators
if
they
do
call
9-1-1.
The
idea
is
the
9-1-1
operator
can
then
send
them
over
to
the
crisis
line
again
we're
not
there.
Yet
we
expect
to
get
there,
probably
within
three
to
five
years
nationally.
I
Then
different
communities
will
get
there
sooner
than
others.
We
just
don't
know
exactly
when
that's
going
to
happen.
That
capability
for
9-1-1
to
pass
a
call
over,
but
the
idea
is
a
person
in
crisis-
calls
988.
They
talk
to
somebody
who's
trained
in
Crisis,
Intervention
and
80
percent
of
the
those
issues
are
resolved
on
the
phone.
No
other
action
necessary
somebody
needed
somebody
to
listen.
Somebody
needed
somebody
to
validate
them.
They
just
needed
to
talk
to
somebody
and
they
did
and
it's
resolved
and
that's
80
of
the
time.
I
If
it's
not
resolved,
then
the
idea
might
be
to
dispatch
a
mobile
crisis
team
Santa
Fe
we
are
lucky
to
have
that
and
then
the
mobile
crisis
team
then
responds
and
when
they
respond,
seventy
percent
of
those
issues
are
resolved
in
the
field.
Know
they're
actually
necessary.
I
So
for
us
this
is
La
Sala
and
so
for
those
people
that
wind
up
in
the
crisis
facility,
they
can
stay
there
until
they
until
they
figure
out
their
next
move,
and
the
idea
is
that
65
of
those
are
discharged
back
into
the
community
and
the
rest
are
are
discharged
into
some
other
service
that
they
need
the
most
frequent
being
Detox
Services
provided
in
our
County
by
the
Santa
Fe
Recovery
Center,
and
then
then,
after
that,
the
idea
is
to
give
post-crisis
wrap
around
services
where
people
just
continuously
check
on
that
person
make
sure
that
they're
making
appointments
or
following
through
with
whatever
they
were
referred
to,
and
all
of
this
leads
to
decreased
incarceration,
decreased
ambulance
transports
and
decreased
inpatient.
I
I
So
who
can
access
this
988
Crisis
Line?
Anyone
who
needs
a
behavioral
health
related
Crisis
Support
can
access
988
through
voice
chat
or
text,
though
in
our
state
80
of
those
calls
go
to
our
local
crisis
line,
which
is
nmcal,
New,
Mexico
crisis
and
access
line,
the
20
percent
that
don't
go
to
an
M
Cal.
There
are
very
good
reasons
for
that.
I
One
of
the
reasons
is,
if
you
are
a
veteran-
and
you
call
988
at
the
at
the
very
top
of
the
call
you'll
hear
a
message
that
says,
if
you're
a
veteran
and
would
like
to
speak
to
another
veteran
through
our
veteran
veteran
Crisis
Line
press,
one
now
right
and
then
it
puts
you
through
to
a
national
veterans
hotline,
so
veterans
just
prefer
that
and
then,
if
someone
speaks
Spanish,
they
get
routed
to
one
of
three
Nationwide
Spanish-speaking
crisis
call
centers
and
I
know
what
some
of
you
are
thinking.
I
Why,
on
Earth
in
New
Mexico
a
dual
language
state
with
so
many
Spanish
speakers
are
always
sending
them
somewhere
else?
I
It's
because
the
New
Mexico
crisis
and
access
line
cannot
find
enough
enough
Spanish-speaking
clinicians
to
staff
at
24
7
crisis
line.
They
could
definitely
cover
shifts.
I
But
they
can't
find
enough
people
to
do
that,
24,
7,
locally
and
so
and
reliably
so
they
can't
hold
themselves
out
as
providing
that
service
until
they
can
get
there
and
because
of
Workforce
issues.
I,
don't
know
if
and
when
they're
ever
going
to
get
there.
So
instead
it
goes
to
one
of
three
Nationwide
Spanish-speaking
crisis
call
centers
persons
with
hearing
challenges
can
use
the
NM
Cal
TTY
line
1-855-227-5485.
I
Also
988
currently
provides
live
crisis
center,
calling
services
in
English
and
Spanish
and
uses
language
line
Solutions,
which
is
a
National
Organization,
to
provide
translation
services
and
over
250
additional
languages
right
now.
Text
and
chat
are
only
available
in
English
I.
Do
anticipate
that's
going
to
change
because
again,
this
is
a
national
effort.
There
will
be
come
national
National
efforts
to
provide
text
responses
and
chat
responses
in
other
languages,
first
and
foremost
Spanish
only
being
the
one
that
that
they
handle
first.
I
Well
first,
they
hear
not
an
automated
menu
that
says
dial
one
if
you're
a
veteran
dial
two,
if
you
need
Spanish
and
then
a
train
crisis,
counselor
will
answer
the
answer.
The
call
and
nmcal
shoots
for
answering
within
20
seconds,
every
single
call.
They
usually
do
that
and
then
their
job
is
to
listen
to
the
caller,
understand
how
the
problem
is
affecting
them.
I
Provide,
support
and
share
resources
if
needed,
and
if
for
any
reason
the
nmcal
cannot
take
the
call,
because
all
their
operators
are
tied
up,
then
it
goes
to
Agora.
So
Agora
is
a
program.
That's
that's
been
around
for
decades
and
it's
through
UNM
and
they
train
volunteers
on
Crisis,
Support
and
crisis
counseling,
and
so,
if
nmcal
can't
take
it
and
it
goes
to
Agora
and
then
if
Agora
can't
take
it,
it
goes
into
the
national.
The
national
988
call
center.
I
What
happened
when
someone,
what
happens
when
someone
texts
that
goes
to
an
mcal
and
M
Cal
has
taken
that
on
and
it's
live?
It's
been
live
since
July
16th,
and
so
that
doesn't
go
to
a
national
Center.
It
goes
to
nmcal
what
about
chat
so
who
uses
chat?
It's
primarily
professionals,
people
that
are
in
front
of
a
computer
all
day
they
go
to
this
website
and
you
you
can
start
chatting
in
a
very
discreet
way,
even
at
work.
So
that's
the
idea
with
the
chat.
I
Is
it's
going
to
be
primarily
professionals
and-
and
it's
a
really
nice
way
for
somebody
to
give
some
support
without
excusing
themselves,
to
make
a
personal
call
or
you
know,
having
someone
overhear
their
phone
call.
They
can
do
it
very
discreetly
and
it
doesn't
look
like
they're
texting
on
their
phone
they're
they're
at
their
workstation,
and
they
can.
They
can
chat
with
a
full
keyboard.
That's
another!
I
That's
another
advantage
of
chatting
over
texting.
Is
you
get
access
to
a
full
keyboard
and
some
people
can
express
themselves
better.
So
what
about
privacy
issues?
I
Will
geo
location
be
used?
So
geolocation?
Is
that
feature
that
911
uses
it
allows
you
if
you
call
9-1-1
and
you're
non-responsive,
they
can
use
geolocation
to
find
out
where
you
are
and
send
somebody
send
some
emergency
medical
services
and
law
enforcement
to
your
location.
So
that's
your
location,
988
is
does
not
use
geolocation.
I
It
can,
if
needed,
access,
9-1-1
and
and
activate
9-1-1
to
use
your
location,
but
it's
9-1-1
that
uses
geolocation,
not
988,
and
the
the
primary
reason
is
that
at
the
federal
level,
the
feds
are
not
interested
in
activating
geolocation
4988
they're
afraid
because
of
the
stigma
around
Behavioral
Health
that
if
people
feel
like
somebody
can
see
who
they
are,
where
they
are,
that
kind
of
information
that
they
would
not
use
the
service.
I
So
at
the
federal
level
samsa
has
said
we
are
not
going
to
pursue
geolocation
for
988
in
general.
I
By
the
way
one
thing
I
I
didn't
mention
when
someone
calls
988
one
of
the
first
things
that
the
crisis
counselor
does.
Is
it's
a
lot
like
any
other
phone
call
you
make
they'll,
say
hello?
Who
do
I
have
the
pleasure
of
speaking
with
right
and
you
can
give
them
your
name
or
you
can
make
up
a
name
or
you
can
say
I
prefer
not
to
give
you
my
name,
but
they
start
with
that.
I
They
say
who
am
I
speaking
with
and
and
then
they
say,
do
you
have
a
phone
number
in
case
we
get
disconnected
I
can
call
you
right
back
and
then
they
say
if
you
feel
comfortable,
could
you
give
me
your
location
in
case
we
have
to
call
9-1-1
to
dispatch
Emergency
Services.
I
I
So
you
know
at
the
end
of
the
call
they
usually
ask
for
demographic
information
and
one
of
the
reasons
why
we
asked
for
demographic
information
at
the
end
of
a
988
call.
Is
we
want
to
see
who's
utilizing
it?
We
have
suspicions
that
young
people
are
going
to
text
more
than
call
the
older
people
are
going
to
call
more
than
text
or
chat
and
we're
not
exactly
sure
who's
going
to
use
the
chat.
I
So
so
we're
collecting
that
kind
of
demographic
information
to
see
where
targeted
Outreach
needs
to
happen,
who's
utilizing.
What
and
you
know
just
that
kind
of
information,
but
we're
not
trying
to
collect
data
that
would
in
any
way
out
somebody
in
a
community
for
having
an
issue.
I
So
how
is
it
being
funded?
Mostly
at
the
federal
level?
There
is
money
that
has
been
allocated
to
go
down
to
states
to
implement
988
and
I
know
that
our
state
got
some
funding
through
Senator
heinrich's
office.
I
And
you
know
we're
talking,
you
know
in
somewhere
in
the
millions
which
feels
like
a
lot
of
money
until
you're,
realizing
that
we
want
to
build
something
that
is
used
as
widely
as
9-1-1
from
scratch.
Kind
of,
but
I
will
say
one
of
the
things
about
New
Mexico
is
we
were.
We
were
only
one
of
five
states
in
the
country
that
had
our
own
crisis
line
so
that
New
Mexico
crisis
and
access
line.
I
I
I
But
really
the
sustainability
is
going
to
come
from
this
law
change
that
happened
that
allows
states
to
enact
a
new
telecommunication
fees
to
help
support
980
operations
so
on
your
phone
bills,
you'll
always
see
a
little
fee
and
part
of
that
fee
goes
to
fund
9-1-1,
and
so
the
idea
is
that
that's
the
ultimate
sustainability
with
988
you'll
you'll,
probably
see
that
that
feed
doubled
so
we'll
go
to
9-1-1
and
some
will
go
to
988.
I
so
that
busy
graphic
that
I
showed
you
that
has
the
crisis,
mobile
crisis
response
teams
and
the
crisis
triage
centers,
wraparound
Services
you
put
that
all
together.
It's
called
the
crisis
now
model,
so
it's
more
than
just
having
the
crisis
line,
which
triggers
a
process
for
all
those
other
things
is
having
all
of
those
pieces.
That's
the
crisis
now
model,
and
they
can.
I
You
can
actually
go
to
a
website
where
you
type
in
your
county
and
they'll
model
projected
cost
savings
to
that
County
based
on
the
population,
size
and
and
that
sort
of
thing,
and
so
I
did
that
for
San
Juan
Bernalillo
and
Grant
County,
three
New
Mexico
counties
that
are
very
different,
but
the
the
moral
of
the
story.
I
If
you
just
even
just
at
a
glance,
you
can
see
that,
no
matter
what
the
county
is
spending,
they
can
expect
to
reduce
that
by
more
than
50
percent
if
they
implement
the
crisis
now
model-
and
this
is
looking
at
it's
comparing
the
crisis
now:
model
US
versus
Ed
and
IP,
only
scenario,
and
so
that's
emergency
department.
I
An
inpatient,
hospitalization
costs
we're
not
even
looking
at
incarceration
costs
or
police
overtime
costs,
right
or
even
correctional
officer,
overtime
costs,
because
those
positions
are
usually
there's
a
lot
of
vacancies
in
those
positions
and
turnover
in
those
positions.
I
So
some
studies
that
look
at
the
cost
benefit
analysis,
so
in
Washington
state
their
Institute
for
public
policy.
I
I
The
crisis
now
model
in
Arizona
Arizona
has
actually
had
all
the
pieces
to
this
puzzle
for,
for
many
years,
are
they're
one
of
the
leaders
in
the
country.
As
far
as
all
of
these
services
in
the
crisis
now
model
coming
together,
seamlessly
and
so
there's
some
good
data
coming
out
of
there.
I
That's
at
this
point
already
years
old
but
for
example,
Arizona's
recovery,
International
crisis
recovery,
Response
Center,
they
looked
at
calls
for
law
enforcement
and
they
saw
that
they
had
been
reduced,
75
to
80
percent,
with
22
000
law
enforcement,
handoffs
to
mobile
crisis
teams
yearly
and
the
mobile
crisis
mobile
acute
crisis
and
Pima
County
Arizona.
I
In
2014,
there
were
4
433
law
enforcement
transfers
to
mobile
crisis
teams,
saving
8
800
hours
of
law
enforcement
time.
So
that's
that's
a
lot
of
savings,
especially
if
it's
overtime,
law
enforcement,
overtime,
bad
savings
is
huge.
I
So
RI
International
they
are
the
ones
that
are
currently
running
the
their
version
of
the
crisis:
triage
Center
in
donana
County,
it's
run
by
RI
International,
and
so
they
they
actually
run
crisis
centers
all
over
the
country.
Ours
is
run
by
right,
New,
Mexico
Solutions,
but
just
so
you
know
this
RI
International
they're
a
major
player
at
the
at
the
national
level
for
this
model,
and
we
happen
to
have
a
gentleman
that
lives
here
in
town
Dr,
Wayne
Lindstrom.
I
He
is,
he
works
for
ourri
international
and
he's
very,
very
deeply
involved
in
the
crisis
care
roll
out
nationally.
So
he's
a
local
resource.
If
you,
if
you
ever,
want
his
contact
info,
let
me
know:
if
you
don't
have
it
I
know
he
makes
a
round,
so
you
might
already
know
him
and
have
it
so
so
how
will
it
be
rolled
out
in
New,
Mexico
or
advertising
New
Mexico?
I
So
before
July
16?
There
wasn't
a
whole
lot
going
on
as
far
as
public
Outreach,
because
the
it
hadn't
gone
live.
Yet
since
then,
there's
been
a
lot
more
effort
in
getting
the
word
out.
If
you
drive
between
Santa,
Fe
and
Albuquerque
you'll,
see
I,
think
two
Billboards
advertising
988
and
and
it's
being
pushed
out
on
social
media
there's
also
some
television
commercials
that
I've
seen
on
KRQE
at
the
national
level,
you'll
start
to
see
nine
eight
being
advertised
more
in
the
next
year.
I
They
did
want
to
give
States,
they
weren't
ready
for
988
to
go
live.
They
wanted
to
give
them
more
time
to
get
ready
before
they
really
start
doing
a
public
awareness
campaign
at
the
national
level.
But
the
idea
is,
like
you
know,
10
years
from
now,
we'll
see
a
television
show
or
a
movie
where
somebody
says
instead
of
saying
quick
call
9-1-1,
they
say
quick,
call,
988
right.
I
We
want
it
to
be
that
well
known
just
in
popular
cultural
in
general,
and
so
there's
also
efforts
like
in
public
information
sessions
like
this
one.
This
one
is
supposed
to
evolve
over
time
as
New
Mexico
gets
more
pieces
in
place,
but.
I
Certain
Solutions
has
a
contract
to
do
these
regionally,
and
so
it's
always
nice
to
do
one
in
my
own
backyard.
It
would
have
been
nice
to
do
this
in
person
too,
but
I
just
know
that
the
limitations
on
that
right
now,
especially
with
the
spike,
we're
having,
but
we
do
with
these
recently.
We
also
do
these
online.
I
We
did
a
whole
lot
right
at
the
kickoff
and
now
we're
we're
spacing
them
out
to
every
other
month.
We
did
one
online.
I
It
was
open
to
the
general
public
yesterday
during
the
the
lunch
hour,
and
so
you
know,
if
you
go
to
your
our
website
or
you
can
go
to
the
988nm.org
website,
988nm.org
website
and
you'll
they'll
list
them
there
when
we
schedule
some
more
so
this
is
the
graphic
that
we're
using
in
our
state
the
way
we
conceptualize
a
crisis
now
model,
and
you
know-
and
the
idea
here
is
it's
it's
more
than
just
the
mountains
and
the
hot
air
balloon
that
make
it
New
Mexican.
I
The
one
thing
that's
different
between
this
image
and
the
image
that
you
saw
earlier
are
that
you
know
all
of
these
connections
are
multi-directional
and
that's
what
we
really
want
in
our
state.
We
don't
want
this
clean
line
of
you
know.
If
this
then
this,
then
this,
then
this
we
want.
We
want
basically
a
no
wrong
door
policy
like
somebody
can
just
walk
into
La
Sala
in
crisis
and
and
start
there
right.
I
They
don't
need
to
necessarily
go
through
988
to
access
the
crisis.
Now
Continuum
they
can
go
to
the
hospital
and
the
hospital
then
refers
them
to
to
La
Sala
or
wherever
else
they
need
to
go
to
you
know
and
and
I.
So
the
idea
is
that
988
becomes
what
what
we're
calling
care
traffic
control,
and
the
hope
is
that
we
move
from
crisis
As
A
disruption
in
care
to
crisis
as
an
opportunity
for
better
coordination
of
care.
I
I
There
are
still
sometimes
when
a
crisis
winds
up
with
somebody,
and
this
is
really
true
for
people
who
are
not
adults,
so
think,
adolescents
right
an
adolescent
in
a
crisis
will
probably
they
might
show
up
at
the
hospital,
then
get
transferred
either
to
casement
in
Albuquerque
or
Messiah
Valley
in
Las,
Cruces
or
sometimes
out
of
state,
and
then
there's
a
they
have
to
be
medically
transported
to
those
other
hospitals.
I
So
that's
an
ambulance,
ride
and-
and
that's
wildly
expensive,
and
not
only
is
that
wildly
expensive.
It's
hard
to
pull
off.
There
are
people
that
sit
just
waiting
in
hospitals
right
now
for
an
ambulance
to
become
available
to
transport
them
just
to
Albuquerque.
They
can
wait
a
couple
of
days
just
to
get
that
transport
to
Albuquerque.
I
So
it's
there's
still
a
lot
of
wrinkles
in
this,
even
in
our
our
beautiful
city
of
Santa
Fe,
who
has
more
pieces,
then
almost
anybody
else
in
the
state
other
than
Bernalillo
County
and
donana
County,
which
is
Las
Cruces.
I
They
might
have
at
least
as
much
as
we
have,
if
not
more
pieces
of
the
puzzle,
really
kind
of
ironed
out
we're
pretty
ahead
of
the
game
and
there's
still
a
lot
of
a
lot
of
work
to
be
done
to
where
we
really
get
to
this
model
of
Crisis
as
an
opportunity
rather
than
crisis,
is
a
disruption
in
care
and
the
problem
by
the
way.
I
You
know,
there's
people
right
now
getting
discharged
from
UNM
Hospital
walking
on
a
Lomas
saying
how
am
I
going
to
get
Santa
Fe
right
they
and
that's
even
worse.
In
Messiah
Valley,
where
you
know
in
my
job,
I've
I've
sent
people
to
the
Messiah
Valley
to
get
stabilized,
and
then
they
get
discharged
and
we
hear
from
them
because
they
walk
from
the
hospital
to
the
mall
and
then
they've
used
the
pay
phone
to
call
a
family
member
saying
they
they
kicked
me
out
or
they
discharged
me.
They
said
I
didn't
need
to
be
there
anymore.
I
Can
you
come
and
pick
me
up
and
now
the
family's
scrambling
like?
How
are
we
going
to
get
to
Las
Cruces
to
pick
up?
You
know
this
adolescent,
this
in
our
family
that
just
got
discharged.
So
that's
that's
a
huge
problem
and
you
know-
and
it's
still
a
problem.
It
is
still
a
problem
and
but
we're
we're
doing
what
we
can-
and
this
is
a
piece
in
that
puzzle,
but
just
having
this
Crisis
Line
doesn't
solve
all
of
our
problems.
I
But
the
idea
is
that
it
starts
to
build
an
infrastructure
to
where
people
are
communicating
better
and
it's
more
seamless
the
care
all
right,
I'm
just
doing
a
time
check,
so
I'm
gonna,
I'm
gonna
speed
up
a
little
bit
because
I
did
get
a
little
little
bit
of
a
large
like
late
start
and
I
am
supposed
to
make.
You'd
have
dinner
for
my
daughter
and
wife
who
are
both.
I
You
know,
have
practice
or
working
late
too
so
mobile
crisis
teams
when
we
get
there
the
the
they're
going
to
be
dispatched
by
the
988
call
center.
That
doesn't
exist
just
yet
in
Santa
Fe,
the
mobile
crisis
team
is
dispatched
by
9-1-1
and
right
now.
That's
the
way
they
want
to
keep
it,
but
that's
just
that's
a
uniquely
Santa
Fe
phenomenon,
nationally
and
Statewide.
What
we
really
want
is
for
those
mobile
crisis
teams
to
be
dispatched
by
the
988
call
center
and
it's
you
know.
I
Ideally
it's
a
two-person
team
heading
out
and
that
would
be
again
a
peer
support
worker
and
a
licensed
clinician
and
Statewide.
The
idea
is
that
that
two-member
team
responds
within
90
minutes
24
hours
a
day,
seven
days
a
week,
365
days
a
year
in
a
place
like
Santa
Fe,
that's
way
too
long,
90
minutes,
but
once
you
get
into
a
rural
part
of
the
state
like,
even
if,
when
you
get
into
tribal
communities
or
like
the
Navajo
reservation,
90
minutes
would
be
would
be
a
huge
Improvement
to
have
a
response.
I
So,
but
that's
so
that's
the
goal.
Statewide
is
90
minutes,
even
in
Rural
and
Frontier
areas
in
in
urban
areas.
The
idea
would
be
that
it
would
be
20
minutes
or
less
those
mobile
crisis
responsing.
That
team
provides
Crisis,
Intervention
screening,
assessment
and
referrals
as
well
as
transportation
to
whatever
the
next
step
might
be.
I
If
the
mobile
crisis
team
gets
on
scene
and
they
feel
that
law
enforcement
is
needed,
then
they
are
the
ones
to
call
9-1-1.
That's
the
national
model
and
again
in
Santa
Fe,
there's
some
resistance
to
that.
They
feel
that
no
no
law
enforcement
should
be
there
first
and
then
we'll
show
up
and
just
nationally.
We
know
that
that's
we
I
understand
why
that's
happening
the
way
it
is.
The
person
is
trying
to
protect
the
behavioral
health
staff.
I
They
don't
have
guns,
they
don't
have
badges
right,
they're
trying
to
protect
their
their
staff,
but
if
we're
really
trying
to
protect
the
caller,
the
person
in
crisis
people
who
show
up
with
Badges
and
guns,
often
nationally
exacerbate
the
crisis
and
make
everything
a
lot
more
dangerous
than.
If
somebody
you
know
in
a
sweater
and
a
scarf
show
up.
You
know
and
say
we're
here
to
help
you
right.
They
de-escalate
their
very
presence
is,
is
de-escalating
rather
than
escalating.
So
again,
that's
the
national
model.
Mcts
are
dispatched
by
the
98
call
center.
I
The
one
that
we
have
in
Santa
Fe
is
operating
on
what
we
call
the
23
hour
model
that
doesn't
literally
mean
it's
open,
23
hours.
It
just
means
that
it's
not
open
24
7..
Once
you
have
something:
that's
open,
24
7,
then,
basically,
it
needs
to
be
a
hospital
because
you
need
to
have
round-the-clock
Staffing.
The
Staffing
pattern,
changes
pretty
dramatically
and
the
cost
changes
once
you
do
24
7.,
but
if
you
do
23
hours
or
less
the
costs
they
just
don't
exponentially,
increase,
there's
also
a
14-day
residential
model.
I
These
two
models
can
be
combined
right
now
there
aren't
any
children,
adolescents,
crisis,
triage
centers
in
the
state.
When
we
do
get
those
they
will
have
to
be
a
standalone
program.
I
You
can't
have
children
and
adults
in
the
same
facility
and
these
facilities
can
provide
limited
detoxification
Services,
that's
actually
the
best
practice
that
doesn't
mean
that
somebody
needs
to
complete
detox
in
that
facility,
but
they
can
start
detox
and
then
get
transferred
over
to
the
detox
Society.
I
And
ideally,
you
know
that
whole
no
wrong
door
policy
in
a
place
like
LaSalle
la
sala
by
the
way
is
actually
the
building
of
two
programs:
the
New
Mexico
Solutions
and
Santa
Fe
Recovery
detox
center
and
in
an
ideal
situation
somebody
can
go
into
la
sala
and
then
just
walk
across
and
get
detoxed
and
enter
that
detox
program.
That's
not
how
it
works
in
the
real
world
for
a
lot
of
complicated
reasons
that
we
won't
go
into
today.
I
I'm
gonna
skip
over
this
in
some
rural
areas
or
Frontier
areas.
All
they
have
is
a
regional
hospital,
and
the
idea
is
that
they'll
just
contract
with
a
behavioral
health
provider
to
respond
within
30
minutes.
I
That's
not
what
we're
doing
we're,
also
not
doing
this
model,
which
is
a
frontier
area,
basically
they're
getting
creative
and
they're
they're,
allowing
mobile
crisis
teams
to
just
you
know,
rent
a
a
room
for
the
night
or
the
day
in
a
local
motel
and
set
up
shop
as
a
you
know,
de
facto
crisis
triage
Center
anywhere
they
can
really.
But
again,
that's
not
necessarily
an
issue
for
us
here.
I
We
have
a
mobile
crisis
center,
I
mean
we
have
a
crisis
Trio,
so
it's
getting
late,
so
I'm
mixing
my
words
there,
but
we
we
do
have
a
lot
in
this
in
Santa
Fe.
So
there
is
a
woman,
my
colleague
Cindy
SackMan
she's
involved
in
coordinating
New
Mexico
mobile
crisis
team
Learning
Community,
where
communities
who
operate
mobile
crisis
teams
or
want
to
send
up
their
own
mobile
crisis
team
they
get
together
at
these
facilitated
meetings
and
they
they
learn
from
each
other.
They
help
each
other
stand
up
the
service.
I
So
that's
her
contact
info.
If
you
want
to
get
a
hold
of
Cindy
I'm
going
to
put
my
contact
info
in
the
chat
just
in
case,
anybody
wants
to
get
a
hold
of
me
for
any
reason
at
all.
I
A
Thank
you
Brian.
Thank
you.
So
much
for
all
the
information.
There
was
a
lot
there,
so
maybe
you
could
send
us
a
slide
deck.
H
A
Send
it
to
Julie
and
she
can
she
can
get
us
the
information.
I
know
we
have
a
couple
questions.
Let's
see,
let's
start
with
Emily
cottonbok.
First.
F
Thank
you
and
Brian
thanks
so
much.
This
was
incredibly
helpful.
As
you
know,
I've
been
reading
different
things
about
it
and
it
was
really
nice
to
see.
F
You
know
how
it's
being
implemented
here
in
New,
Mexico
and
helpful,
to
put
it
in
the
context
of
Santa,
Fe
and
I
was
particularly
pleased
to
hear
about
sort
of
the
Privacy
pieces
of
it,
and
you
know
the
self-direction
of
the
988,
because
I'm
particularly
concerned
that
people
are
scared
to
call
these
hotlines,
because
in
the
past,
as
we
know,
there's
been
a
lot
of
surveillance
or
their
data
is
shared,
and
so
so
I'm
really
happy.
You
covered
that.
It's.
I
Also
Emily,
if
I
may,
it's
also
a
real
concern
for
the
Immigrant
community
fears
around
ice
somehow
some
way
getting
notified
that
they're
calling
and
that's
one
thing
about
the
national
call
center
too
is
they'll.
Have
no
idea
where
that
person
is.
You
know,
wherever
that
National
call
center
is
probably
in
Texas
or
California
so,
and
they
and
they
have
no
access
geolocation,
even
if
they,
even
if
they
once
it
goes
National.
I
Even
if
there's
an
emergency
in
that
national
team
tries
to
call
9-1-1
there's
no
way,
they
can
do
it
really,
because
this-
and
just
briefly
this
this
reminds
me
of
something
I
forgot
to
tell
you.
That's
really
important
is
the
way
911
operates
right.
It
operates
off
of
your
location,
so
I'm
traveling
in
Las,
Vegas,
Nevada
I
call
9-1-1.
It
rings
Las,
Vegas,
Nevada
9-1-1.
I
The
way
988
operates
is
off
your
area
code,
so
I'm
traveling
to
Las,
Vegas,
Nevada,
I
call
980,
it
rings
in
Albuquerque,
so
and
that's
because
geolocation
isn't
used
so
this.
This
is
an
issue
by
the
way,
so
my
son,
for
example,
he's
living
in
New
York
City
when
he
called
988.
It's
going
to
ring
in
Albuquerque
if
he
wants
to
get
a
hold
of
local
resources
in
New
York
City
he's
going
to
have
to
find
the
New
York
City
line
to
New
York
City's
crisis
line.
I
I
So
you
know
somebody
who
just
moved
from
Colorado
is
going
to
ring
in
Colorado
and
and
Colorado
is
not
going
to
have
access
to
nmcal
has
access
to
this
thing
called
open
beds
where
they
can
see
different
providers
and
who
has
room,
and
they
can
make
these
little
referrals
on
the
back
end
through
their
internal
system.
That's.
I
F
That's
no,
that's
really
helpful
and
I,
because
I
have
a
couple
follow-up
questions
just
on
that,
so
you
mentioned
that
so
there's
no
geolocation,
but
there
are
times
that
the
call
center
can
use
geolocation
through
9-1-1
and
I'm.
Just
curious,
like
is
that
through
like
an
imminent
threat,
how
do
those?
F
What
is
the
algorithm
to
decide
or
the
information
to
decide
to
get
9-1-1
involved,
and
is
the
caller
notified
at
the
top
of
the
call
that
they
might
get
involved
depending
I'm,
just
curious,
because
of
course
you
know
what
someone's
saying
on
the
phone
and
what
someone's
hearing
can
be
really
different,
and
we
know
a
lot
of
sort
of
the
response
for
for
folks.
F
You
know
who
are
most
vulnerable
in
our
system
can
be
you
know
those
individuals
might
have
a
higher
rate
of
911
getting
involved,
because
is
the
call
center
thinks
that
they
should
I?
You
know
I'm
just
curious
about.
I
I
The
time
so,
at
the
top
of
the
call,
they're
asked
to
give
their
name
phone
number
and
address,
but
it's
all
voluntary
and
they're
told.
Would
you
like
to
share
your
location
with
us
in
case?
We
need
to
alert
emergency
services
and
they
can
say
no,
they
can
say
hell,
no,
they
can
pay
whatever
they
want
to,
or
they
can
give
a
fake
address.
I
Really
I
mean
that,
because
geolocation
is
not
a
factor,
it's
really
up
to
the
to
the
person
who's
calling
how
they
share
their
information
and
as
far
as
the
algorithm,
once
it's
determined
that
there's
eminent
threats.
The
way
it's
been
explained
to
me
is,
you
know
you
picture
a
call
center.
Somebody
on
a
computer
hits
a
button
that
alerts
a
supervisor
who
then
can
listen
in
on
the
call
and
the
the
procedure.
The
protocol
is
that
they
say
you
know.
I
By
the
way
my
supervisor
is
going
to
be
joining
the
call
with
us
they're
going
to
be
listening
in
and
if
they
need
to
call
9-1-1,
they
will
call
9-1-1
so
that
you
and
I
can
continue.
Talking
and
I,
don't
put
you
on
hold
they're
gonna.
Do
that,
for
me,
you
know,
is
that
okay
with
you
and
at
any
point
the
person
could
just
say?
Oh
my
gosh,
you
know
this
is
not
what
I
want
and
they
hang
up
and
then
there's
no
way
to
call
and
find
their
location
right
and.
H
I
That
point:
when
the
supervisor
called
9-1-1:
it's
not
like
they
can
do
a
wire
Trace
through
three
phones
or
anything.
They
have
to
ask
the
supervisor.
Do
you
know
the
location
of
this
person
and
if
the
supervisor
says
no,
they
they
didn't
give
that
to
me.
Then
then
they
say
well.
Why
did
you
call
9-1-1
right.
I
Can't
do
anything
they
re;
they
literally
cannot
do
anything
unless
the
caller
shares
that
information
and
it
and
the
practice
the
protocol
is
if
the
caller
does
know
when
that
call
is
happening
to
9-1-1,
you
know,
and
and
they
keep
them
on
the
line
until
the
Emergency
Services
show
up.
F
That's
super
helpful,
I
really
appreciate
it,
and
just
my
last
Quick
comment
is
just
I
also
really
appreciate
how
you
talked
about
the
peer
being
involved
in
a
mental
health
specialist.
Being
on
being
the
the
first
point
of
contact
instead
of
9-1-1
and
I
know,
Santa
Fe
is
doing
it
differently.
Maybe
that
I
would
just
flag
for
our
group
to
think
about
whether
that's
a
recommendation
to
think
you
know
taking
more
of
that
national
recommendation
of
having
the
mental
health
and
peer
individual
as
the
first
point
of
contact.
F
So
thanks
so
much
for
your
presentation,
I
appreciate
it.
J
A
C
J
D
D
You
are
right
that
the
public
doesn't
understand
it
yet
and
just
myself
viewing
your
presentation
and
really
the
opportunities
for
someone
in
crisis
to
reach
out
to
you.
That's
not
necessarily
A
a
suicide
crisis
that
that's
a
really
important
distinction,
so
to
understand
the
breadth
and
the
depth
of
988
has
been
very
helpful
for
me
and
so
I.
Thank
you
for
that.
It's
it's
just
appreciation.
I,
don't
have
much
of
a
question
because
you've
been
pretty
thorough.
A
Just
quick
quickly,
you
said
so
right
now:
Santa
Fe
is
not
they.
The
911
is
not
diverting
to
988.
I
At
all,
right
right
and
but
that's
not
a
necessarily
a
problem
to
fix
just
yet,
because
the
actual
training
for
9-1-1
operators
hasn't
been
developed
yet
so
the
idea
is
that
they
need
to
develop
training
for
9-1-1
operators
for
them
to
even
determine
what
a
Behavioral
Health
crisis
is,
and
so
that's
still
being
worked
on,
but
I
did
say.
That's
Unique
to
Santa
Fe
is
that
the
crisis
response
team
is
not
triggered
by
988,
but
9-1-1
right
and
that's
not
necessarily
unique.
I
What's
unique
about
Santa
Fe
is
there's
actually
no
desire
to
change
that.
In
fact
it's
the
opposite.
You
know
they
want
to
stay
under
9-1-1
because
they
want
that
law
enforcement
presence
to
clear
the
scene
before
their
staff
get
there
and
that's
unique
to
the
to
the
contractor
and
I
know
I
feel
like
I'm.
You
know
all
I'm
saying
is
just
just
what
I
know
from
from
talking
to
all
parties
involved
and
I
and
again,
I'll,
say:
I,
understand
the
contractor's
perspective
of
wanting
to
protect
their
staff.
I
I
There's
a
plan,
but
a
lot
of
pieces
of
the
plan
are
still
on
paper
and
and
haven't
really
been
executed,
so
I
would
I
would
guess
that
that's
going
to
take
probably
another
two
years
for
that
to
happen
in
any
kind
of
real
way.
I
C
K
I
was
wondering
if
you
knew
that
Santa
Fe
has
an
alternative,
Response
Unit
in
kind
of
how
9-1-1
works
with
the
aru,
as
well
as
you
or
how
988
works
with
the
alternative,
Response
Unit.
If
there's
any.
I
A
social
worker
as
part
of
it,
which
is
amazing
and
awesome
until
9-1-1,
integrates
with
988
it's
it's
always
going
to
be
triggered
by
9-1-1,
which
you
know
just
the
point.
I
was
making
that
nationally
and
Statewide.
The
hope
is
that
First
Responders
to
behavioral
crisis
crises
will
eventually
not
involve
law
enforcement
at
all.
H
K
Yeah
I
did
a
ride
along
with
our
Police
Department,
who
I
guess
responds
with
the
aru,
which
is
a
social
worker
and
a
paramedic,
and
it
was
very
apparent
that
police
department
is
probably
not
needed
in
those
situations.
So
glad
to
hear
you
talking
about
that
and
just
kind
of
reinforces,
I
think
what
what
I
came
to
to
discover.
K
My
background
is
in
paramedic
ambulance,
so
we
always
like
to
make
sure
the
scene
is
safe
before
we
before
we
go
into
anything,
and
it
was
clear
that
police
probably
not
needed
in
those
situations.
So
thanks
for
reaffirming
that
my
other
question
was
so
I'm
sure
a
lot
of
the
911.
K
Not
going
to
988
is
probably
has
to
do
a
lot
with
liability.
How
do
we
get
past?
That
is
there
anything
we
can
do
with
State
Legislature
with
help
from
the
council
or
or
other
situations,
to
try
to
get
past?
That.
I
Sure
and
that
that's
not
an
effort
I'm
specifically
involved
in,
but
my
understanding
is
that
the
behavior
Behavioral
Health
Services
Division
of
the
human
services
division
of
the
state
of
New
Mexico,
is
working
on
proposing
some
legislation
that
would
they
would
address
that
issue
that
concern
of
liability-
and
you
know
that's-
that's
something
I'm
specifically
involved
in
just
yet.
I
But
if
you
email
me
I
can
I
can
do
do
a
little
bit
of
probing
and
find
out
who
is
involved
in
that
and
and
I
can
link.
You
I'd
be
happy
to
do
that.
K
Yeah,
let
us
know
how
we
can
help
I
think
sure
important.
J
I
just
want
to
say
Brian.
Thank
you.
You
always
go
over
and
Beyond
to
make
a
positive
difference
and
I
just
I
needed
to
say
that,
because
I
was
trying
to
message
you
and
I
couldn't,
but
thank
you
for
being
you
and
to
your
family
for
making
such
a
positive
difference
all
the
time.
So
that's
it.
Thank.
I
You
Mary
Louise.
Thank
you.
Thank
you.
Mary
Louise.
We
just
found
out
not
just
found
out,
but
she
knows
way
more
of
my
family
than
I
ever
knew.
I
always
knew
she
knew
my
son
from
Teen
Court,
but
but
man
she
knows
everybody
and
my
family
practically
so
yeah.
It's
so
good
to
see
you
here.
It
was
nice
to
see
you
here.
Mary
Louise,.
I
Speaking
of
my
family,
my
daughter's
texting
me
so,
if
that's
all
for
me,
I
think
I'm
gonna
bow
out,
but
I
will
send
the
slides
to
Julie
and
Val
and
then
they'll
they'll
give
them
all
to
you.
Thank.
C
Thank
you,
Brian
really
appreciate
you.
Thank
you
all
righty,
my
friends.
So
next
up
on
the
list,
Dr
Sanchez
has
joined
us,
welcome,
Dr
Sanchez
and
he
will
be
providing
an
update
on
process
for
the
surveys
and
focus
groups.
So
take
it
away.
Dr
Sanchez
great,
to
see
you
so.
A
Just
quickly,
that's
actually
part
of
our
working
group
breakout
sessions.
Dr
Sanchez,
will
be
going
with
the
other
group
and
we'll
be
meeting
with
the
policies
and
practices,
hopefully
with
Julie.
So
she
can
give
us
an
update
on
some
of
the
some
of
the
questions
and
data
we're
still
seeking.
So
thank
you.
Dr
Sanchez
for
joining
us
I.
E
Was
hoping
that
that
we,
like
last
time,
could
all
go
into
the
working
group,
even
though
I
know
you
do
have
to
talk
to
Julie
for
a
bit
just
because
he's
he's
providing
for
he's
providing
to
us
the
sort
of
new
and
improved.
A
E
With
us,
but
he's
also
gonna
and
I,
know
that
he's
not
formally
on
the
agenda,
which
is
why
we're
doing
it
in
the
working
group,
but
to
talk
to
us
a
little
bit
about
timeline
and
process
for
the
whole
Community
engagement
process.
We're
happy
to
do
it
in
our
little
working
group.
But
if
we
could
do
it
quickly
or
you
guys
could
leave.
B
Yeah
it
could
for
so
in
the
first
working
group,
so
the
policies
who
would
want
to
be
who
would
want
to
come
into
the
other
working
group
just
to
hear
a
quick
update.
A
C
It
I
want
to
join
the
Dr
Sanchez
update,
because
I
would
like
to
capture
updates
for
tomorrow,
when
I
send
out
the
email
to
all
of
you.
L
B
G
I,
don't
either
so
she'll
probably
come
along
and
and
figure
out
that
you
got
dropped.
I
I
am
not
in
a
working
group,
so
I
think
she
sort
of
automatically
dropped
me,
but
yeah.
So
I.
L
H
L
G
L
I
live
I,
live
Rook,
I,
love,
caddy
corner
to
the
South
Side
Library.
H
L
In
of
a
Jaguar
yeah.
G
L
G
L
No,
it's
it's
not
bad.
This
driving
in
New
Mexico
isn't.
B
L
G
L
G
L
L
L
I'm
in
another
The
Advocates
group,
we
have
an
Advocates
group
on
the
south
side
and
normally
we
would
be
meeting
at
six
o'clock
on
the
third
Tuesday
of
every
month.
So
third
Tuesday
of
every
month,
I
had
three
freaking
meetings,
yeah,
and
so
we
they
decided
to
move
that
one
to
the
second
Tuesday.
L
Do
you?
Where
do
you
live
in
the
city
or
I?.
G
I
live
in
in
Renee's,
District
I
live
kind
of
in
the
Baka
Street
neighborhood.
L
G
L
True,
we
bought
this
house
in
2012.
and
there
weren't
very
many
houses
for
sale.
G
Yeah
I
bought
my
house
in
2003.
foreign.
L
H
G
Yeah
I'm
not
sure
we're
getting
any
action
here
and
because
I'm
not
generally
invited
to
the
breakouts
I
I
I
don't
mean
to
be
inhospitable,
but
I
might
just
leave
you
here.
G
L
I'll
stay
for
a
little
bit,
but
not
very
much
longer.
Okay,.
G
Well,
thank
you
and
thank
you
for
all
your
service
and
I
hope
someone
wakes
up
to
the
situation
soon
and
lets
you
back
in.
E
I
I
just
have
to
share
that
after
two
and
a
half
years.
E
Yeah
yeah,
it
was
not
a
big
deal
at
all.
It
was
like
two
days
of
flu
and
I'm
fine
I'm.
Just
this
will
I
I'll
have
a
cold
for
two
days,
and
I'll
have
upper
respiratory
sort
of
congestion
for
like
three
months,
and
so,
but
it
was
totally
living
kept.
My
sense
of
taste
and
smell
worked,
don't
feel
like
I
experienced
major
brain
fog,
so
all
the
things
that
I
most
feared
didn't
happen,
so
not
gun
would,
and
the
truth
is
I
was
at
a
few
meetings.
E
E
Yeah,
no
exactly
it's,
it's
I
mean
part
of
it.
I
know
this
is
going
to
sound,
crazy
and
I
know
we're
being
recorded,
but
I
I'm,
like
probably
probably
going
to
I'm
gonna,
probably
go
back
to
cleaning
my
groceries.
No
only
because
I
don't
actually
think
I
got
it
in
contact
with
anyone
when
I
wasn't
wearing
a
mask
besides
people
that
I
know
absolutely
didn't
have
it
so,
who
knows.
F
E
I
missed
a
whole
incred
meeting
that
I
needed
to
be
out
in
Hobbs
that
we
were
hosting
and
I
was
like.
You
know.
If
I
had
followed
CDC
guidelines,
because
I've
been
checking,
my
temperature
I
would
I
could
have
gone,
I
could
have
gone
and
just
wore
a
mask,
but
but
I'm
like
you
know,
I
can
do
it
from
Zoom
The
World
Is,
Not,
Gonna,
Fall
Apart.
If
I
just
do
it
from
my
house.
E
E
K
E
Say
it's
those
pesky
groceries.
K
Yeah
I've
been
sick
for
about
three
or
four
days
and
just
have
tested
three
times
and
tested
negative
on
all
of
them,
but
still
kind
of
feel
a
little
bit.
It.
K
H
F
But
your
body
is
just
fighting
it
off.
I
mean
that's.
What's
amazing.
Is
that
those
rapid
tests?
You
know
they
only
if.
H
E
Well,
I
was
I
was
freaked
out
about
just
the
thought
of
the
neurological
things
that
were
happening
to
not
smell
and
not
taste,
but
that
didn't
happen
to
me
and
so
I'm,
just
hoping
for
the
best
yeah.
F
What
I
have
heard
if
you
want
any
advice,
I'm
like
texting,
my
friend?
Is
that
really
take
it
easy,
because
that
also
helps
not
getting
long
covered
like
just
just
be
good
to
yourself
for
as
long
as
possible.
E
Well,
I
already
didn't
do
that.
That's
not
true!
I
I
worked
I
worked
because
I
could
you
know
but
you're,
not
an
exercise.
You
know,
I
think
those
are
oh,
no!
No!
No!
No!
No!
No
somebody
told
me
that
you're
tired,
you
know
they
said
your
body
is
exercising
Without
You
exercising
because
it's
fighting
this
thing.
B
E
Was
like
okay
I'll
buy
that,
but
anyway,
I
will
one
of
one
of
right
now,
a
test
negative.
You
know
I'll
have
a
little
bit
of
a
cough,
but
I
always
get
a
cough,
so
that
doesn't
freak
me
out
I.
Don't
think
that
that's
necessarily
covet
related.
That's
just
my
body
and
the
way
it
reacts
to
these
sorts
of
things,
but
anyway,
so
I
should
be
good.
I
should
be
good
soon.