►
From YouTube: Decision Session - Executive Member for Housing & Safer Neighbourhoods, 28 February 2019
Description
AGENDA
1. Declarations of Interest
2. Minutes
3. Public Participation
4. Tenant Satisfaction Survey - Results
5. Update on the YorProperty Accreditation Scheme
6. Urgent Business
For full agenda, attendance details and supporting documents visit:
https://democracy.york.gov.uk/ieListDocuments.aspx?CId=932&MId=10876
A
B
You
come
today
really
need
to
consider
whether
councils
will
continue
to
support
the
your
property
accreditation
scheme.
He
likes
the
new
national
laws,
to
listen
to
my
bakery
hmmm
licensing
and
in
particular,
because
of
the
dwindling
membership
that
we've
had
to
do
with
the
accreditation
scheme
and
I'm,
asking
whether
you
accept
option
two
through
actually
close
the
door,
profitability,
voluntary
presentations.
B
The
intention
was
to
build
on
the
success
of
some
the
code
of
practice
that
the
university
had
had
in
advertising
student
properties
that
better
a
standard,
but
we
recognized
back
in
2013
that
it
didn't
cover
the
whole
of
the
private
rented
sector.
We
also
recognized
that
there
wasn't
any,
can
a
regime
that
men
that
were
actually
inspecting
the
properties,
and
so
there
was
the
kind
of
gaps
which
we
wanted
to
make
sure
your
property
accreditation
scheme
that
we
were
those
doubts
and
making
sure
that
quality,
private,
rented
accommodation
was
being
provided.
B
B
A
lot
of
occupation
to
include
smaller
HMOs
I
mean
the
property
up
until
then
happened,
which
was
three
stories
or
more
needs
to
be
licensed,
where
it
had
five
more
occupants,
but
from
the
first
of
October
last
year,
any
property
that
was
occupied
by
five
hundred
occupants
needlessly
licensed
with
the
council
and
many
of
the
standards
that
were
in
your
property
were
replicated
in
the
licensing
scheme.
So
it
meant
that
the
fact
that
new
laws
were
covering
most
of
the
properties
that
we
were
actually
advertising
through
your
property.
B
When
we
launched
the
AG
mode
licensing
scheme,
we
did
recognize
that
these
landlords,
who
had
been
accredited
to
the
your
property
accreditation
scheme
and
had
actually
reached
some
of
those
standards
early
on
without
the
need
to
do
so
voluntarily.
We
do
give
him
a
reduction
in
their
membership,
so
they
they
would
recognize
the
fact
that
were
well
ahead
of
the
standards
that
we
were
looking
to
achieve
through
mandatory
licensing
scheme.
So
we
did
reduce
their
their
fears
result
of
that.
B
But
what
it
has
meant
is
the
fact
that
we
now
only
have
26
landlords
who
are
actually
or
property
scheme
most
of
them
have
licensed
HMOs,
and
that
accreditation
scheme
is
only
really
is
now
a
mere
trap.
We've
only
made
a
fee
income
of
two
thousand
two
hundred
forty
five
pounds,
which
doesn't
cover
the
cost.
The
scheme
we
did
try
to
find
another
partner
to
actually
take
on
the
administration
of
the
scheme,
in
particular
the
universities,
because
most
of
the
accommodation
that
was
being
advertised
through
your
property
was
student
accommodation.
B
B
So
basically
we
we
come
today
to
say
we
can't
cover
the
cost
of
the
scheme
we'd
like
to
instead
to
use
the
resources
that
we've
got
to
focus
on
those
landlords
who
are
deliberately
flatting
the
law
and,
taking
you
know,
limited
resources
to
actually
talking
whether
we
want
to
call
them
rogue
landlords
or
criminal
mammals,
but
those
who
are
actually
operating
at
the
bottom
of
the
market
and
focus
as
I
say
all
that
resources
on
that
end
of
the
market.
So
we're
asking.
B
B
A
C
Yes,
thank
you.
So
this
is
the
annual
tenant
satisfaction
survey,
which
is
our
biggest
gauge
of
tenant,
satisfaction
across
the
stock
and
what
what
we're
asking
is
that
you'll
consider
the
the
results
of
the
2018
to
19
survey
and
proposals
and
on
how
we're
going
to
respond
to
those
and
agree
to
running
the
survey
again
next
year.
So
we
can
continue
to
get
the
the
kind
of
data
and
the
feedback
from
our
tenants,
and
so
the
survey
is
conducted
through
our
business
intelligence
help
and
it's
primarily
a
postal
survey.
But
there's
there's
also
email
contact.
C
C
Responding
and
the
the
biggest
comparator
that
we
use
to
gauge
ourselves
against
other
authority
areas
would
be
housemarque,
so
we
feed
these
survey,
results
into
house
mark
and
that's
our
kind
of
comparator
with
with
other
housing
associations
and
local
authorities.
But
the
house
mark
data
is
not
out
yet
for
this
year.
Certain
moment
we
just
look
at
the
results
of
the
survey,
so
overall,
we've
seen
seen
some
areas
where
we've
had
an
increase
in
satisfaction
and
some
areas
have
been
a
decrease.
C
Absolutely
ok,
so
the
there,
the
house
mark
poll
questions
are
shown
on
page
three
and
restricts
throughout
and
in
terms
of
decreases
there.
The
service
provided
by
the
landlord
and
the
Landlord
listens
to
an
axial
views
with
the
areas
where
we
decrease
and
those
are
shown
in
more
detail
further
on
through
the
through
the
stats.
Although
just
to
comment
on
one
of
the
positives
as
well,
we
have
had
a
real
improvement
in
our
repair
service
in
knowing
when
workers
are
going
to
call
which.
D
C
Person
we
had
a
33.1%
increase
there
and,
however,
on
page
five
tenant
satisfactions
with
making
complaints,
we
have
had
some
real
decreases
there,
which,
which
is
unfortunate.
We're
we're
not
quite
clear
from
this,
where
the
tenants
are
talking
about
the
formal
complaints
process.
There
have
you
say,
process
or
whether
they're
talking
about
ad
hoc.
Can
you
know
what
we
would
class
as
comments
which
might
be
made
in
in
passing
to
their
their
HMO
or
as
part
of
an
HMO
visit
which
might
be
responding
to
but
outside
of
the
formal
complaints
process.
So.
C
For
us
to
gauge
on
that,
and
certainly
looking
at
the
stats
in
terms
of
how
we
respond
to
complaints,
you
know
we
do
respond
within
the
timescales
for
complaints.
The
vast
majority
of
the
time,
and
obviously
the
making
formal
complaints
is,
is
the
same
for
the
housing
service
as
the
rest
of
the
council
through
the
half
your
safe
process.
We
we
do
like
tenants
to
tell
us
first
by.
C
C
It
yeah
it's
something
we
could
consider
for
next
year.
We
we
try
to.
We
have
rationalized
the
questions
somewhat,
because
the
the
number
of
questions
had
grown
over
the
years
and
we
we
felt
that
might
be
one
of
the
reasons
for
some
tenants,
not
finding
the
time
to
respond
on
the
survey.
Obviously,
we
want
to
get
as
many
responses
as
possible,
but.
D
D
D
C
Terms
of
in
what
we're
doing
to
ensure
that
we
are
listening
to
the
views
of
our
tenants
and
acting
on
them.
We,
we
are
actively
encouraging
and
trying
to
support
our
tenants
to
set
up
residents
associations
which
are
the
best
way
for
local
tenants
to
to
kind
of
share
their
views
with
each
other.
To
formally
share
views
with
us
to
put
forward
suggestions
and,
crucially,
to
be
able
to
bid
for
money
for
their
local.
D
C
So
when
we're
looking
at
bringing
in
new
policies
or
new
approaches
to
working
we're
now
taking
those
to
the
scrutiny
panel
to
to
ask
for
feedback
making
changes
I'm,
not
on
the
back
of
the
feedback
from
those
tenants.
And
so
we
are
trying
to
find
as
many
ways
as
we
can
to
to
take
account
of
those.
We've
also
set
up
the
Facebook
page
in
the
last
the
last
few
months,
which
we're
using
as
a
way
to
share
news
and
information
on
our
tenants.
C
A
C
So
we
are
looking
at
in
in
terms
of
drug
use
and
learning
I.
Think
much
as
Tom's
commented.
Those
are
things
that
can
fluctuate
and
move
and
won't.
We
have
there
introduced
as
sort
of
hotspot
identification
process
working
with
the
antisocial
behavior
hub
so
where
there
are
specific
areas
of
the
city
where
a
lot
of
that
type
of
behavior
is
going
on.
C
Something
we
did
note
through
the
survey
is
that
Tim,
although
we've
got
43%
of
our
tenants,
who
say
that
they
they
do
use
a
smartphone
or
a
computer,
we've
also
had
an
increase
and
people
saying
that
they
do
not
access
the
Internet
at
all.
So
37
percent
of
those
who
responded
to
our
survey
saying
they.
D
C
C
C
The
we've
had
a
restructuring
in
housing
services,
which
I
think
has
really
only
recently
sort
of
bedded
down
into
business
as
usual,
as
as
part
of
that,
an
awful
lot
of
our
staff
moved
into
new
roles
and
we
also
have
recruitment
of
a
lot
of
new
staff.
So
we
we
had
a
fairly
extended
period
where
there
were
staff
in
frontline
positions
who
were
relatively
new
to
their
roles
and
weren't,
confident
in
all
aspects,
so
I
think,
particularly
in
relation
to
antisocial,
behavior,
related
issues
and
complaints.
That
may
be
a
reason.
A
C
C
D
C
It's
a
very
tricky
one
with
that,
largely
because
most
of
our
or
partly
because
most
of
our
estates
are
now
extender
and
obviously
those
people
who
are
living
in
in
private
houses
on
the
estates.
There's
no
pepper,
see
you
know
replying
to
them,
but
we
we
know
that
is
still
an
issue
in
some
of
our
properties
and
the
housing
environment.
Improvement
Program.
He
is
looking
at
delivering
around
80
car
parking
spaces
by
the
end
of
this
March.
C
The
tenant
satisfaction
survey
feeds
into
the
decision
making
process
for
therefore,
the
heap,
as
do
schemes
put
forward
by
by
ward
councillors,
so
we're
expecting
to
see
more
car
parking
schemes
put
forward
for
the
next
year,
which
will
help
to
alleviate
some
some
tenant
complaints
and
concerns,
and
we
are
also
where
we
have
car
parking
on
housing
land.
We
are
looking
at
bringing
the
management
of
that
in-house
in
line
with
other
non
unit
highways
parking
schemes.