►
Description
Welcome 2020 - Software is now Saving the World (or at least helping) - Christina Noren, CloudBees
A lot has changed since Marc Andreessen published his well-known essay “Why Software Is Eating The World.” Today software is impacting the lives of people far outside the realm of just the tech world on a daily basis. There is software being built that will enable physical distancing and clean air everywhere from factories to Broadway theaters to museums to schools to sports arenas in the wake of COVID-19. There are new insights into how remote work upended the way wealth is managed, real estate is sold, students are taught and government and medical services are delivered - and how software is making that happen. Even the ways that software teams are delivering these capabilities and how they are handling the new pressures of software development during the current crisis at the level of people, processes, and tools have drastically changed.
In this session, we will discuss how software and technology are being applied in new ways within a different domain or industry to help the world change for the better, especially due to the onset of COVID-19 and its aftermath.
Attendees will:
Experience a deep dive into various industries that have been disrupted and advanced through software. Whether pharma, finance, or entertainment, we will dissect each sector’s response through software to the current crisis and the likely outcomes.
Gain an understanding of how software is impacting the world around them and beyond their own specific current focus, as well as how other teams are navigating the changes in how software is delivered in the current crisis.
Hear relevant ideas and circumstances from peers in their industry that will help them navigate these uncharted times.
0:00 Intro
1:11 Current Situation
4:03 How Is Software Saving the World?
5:40 Who Did we Talk to?
12:36 Emerging Themes
16:07 Erosion of Old Use Cases
19:28 DevOps Is Key to Responsiveness
22:23 Customer Intimacy Is Key to Changing Circumstances
23:54 All Remote Work Is Different
26:06 Employment Structural Shift
28:18 Thank You /Contact
A
Right
now,
software
is
more
important
than
ever.
It
is
powering
the
online
services
enabling
teams
to
connect
collaborate
and
work
remotely
and
allowing
innovation
to
continue
to
get
to
market
rapidly.
Cloudbees
offers
software
delivery,
automation,
solutions
to
support
all
remote
teams,
and
you
can
use
the
best
in
class
tools.
You
need
to
get
the
job
done.
B
So
one
of
the
things
that's
become
pretty
clear
is
that
this
is
the
year
in
which
what
we've
been
talking
about
for
a
decade
in
terms
of
software
eating
the
world,
which
kind
of
sounds
a
little
negative
to
a
lot
of
people,
is
actually
now
software
coming
to
this
to
saving
the
world,
or
at
least
helping
to
do
so.
So
I've
been
spending
a
lot
of
time.
Looking
into
that,
I
want
to
share
what
you
know
what
I
see
happening.
B
This
is
a
generational
event,
probably
bigger
than
anything
we've
seen
since
world
war
ii
in
the
world
after
world
war
ii
was
never
the
same
as
the
world
before
in
a
lot
of
ways.
It
was
very
positive,
after
all
the
tragedy
and
suffering.
So
you
know
I
undertook
this
this
project
to
look
at
software
saving
the
world
because
it
is
the
classic.
You
know
chinese
proverb
you
know
in
crisis
is
is
opportunity,
and
I
think
this
is
the
most
significant
moment
of
that.
B
I
know
in
my
lifetime
and
so
what
I
and
the
team
at
cloud
we
set
out
to
understand
is
so
exactly
how
is
software
saving
the
world
right
now?
You
know,
there's
the
headline
stuff
about
okay,
we're
all
on
zoom
or
you
know
we're
all
remote,
but
I
think
a
lot
of
us
believe
it's
a
lot
deeper
and
it's
worth
taking
a
look.
B
2020's
events
started
coming
fast
and
furious,
but
they've
been
part
of
the
of
the
reaction
and
the
change
and
helping
the
world
evolve
and
again
we're.
After
this
really
beyond
the
superficial,
we're
all
working
remote
story
yeah.
We
know
that
and
the
people
we
talk
to
are
everything
from
literally
three
developers
and
a
dog
in
a
small
company
to
leaders
at
fortune,
500
companies
and
we're
trying
to
talk
to
people
worldwide.
B
We
have
been
publishing
some
of
these
interviews
one
a
week
as
a
new
podcast
and
you
can
find
the
podcast
searching
the
hashtag,
the
software
agents,
so
I'll
present
a
little
bit
of
what
we've
learned.
But
first,
who
did
we
talk
to
so
here's
some
interesting
ones.
So
we
talked
to
a
three
developer
and
dog
startup
in
in
brazil
zippy,
and
they
had
just
a
few
a
few
weeks
before
the
lockdowns.
B
If
you
know,
if
you're
part
of
the
massive
informal
economy
in
brazil,
so
this
has
been
a
transformational
thing
with
a
lot
of
grateful
users
and
a
platform
that
was
just
there
when
it
was
needed,
we
talked
to
a
company
here
in
l.a
county
in
santa
monica
agent
risk
and
they
had
built
a
platform
over
the
last
few
years.
It's
it
was
automated
ai
driven
wealth
management
and
something
that
people
could
use
to
manage
their
family
wealth
and
not
use
and
not
use
traditional
advisors
and
have
the
power
of
ai
behind
it.
B
That
that's
been
the
recipient
of
a
lot
of
shifts,
as
those
clients
were
no
longer
being
served
by
the
large
wealth
advisors
so
another
one
that
was
just
there
when
it
was
needed.
We
talked
to
lucidworks,
which
is
a
growth
stage.
Pre-Ipo
company
in
the
san
francisco
bay
area,
that's
search
and
recommendations
and
a
major
part
of
their
client
base
is
powering
e-commerce
experiences
and
obviously
people
weren't
walking
into
bricks
and
mortar
stores.
So
major
brands,
like
you,
know,
neiman,
marcus
and
target
and
best
buy
and
so
forth.
B
All
these
companies
needed
to
make
online
their
primary
channel.
We
talked
to
an
organization
called
flux
that
automates
management.
Much
like
a
crm
man,
you
know,
manages
sales
opportunities
in
a
traditional
business.
They
manage
all
of
the
interactions
between
between
large
philanthropists
foundations
and
organizations,
receiving
grants
and
take
a
lot
of
paperwork
out
which
again,
with
nobody
visiting
each
other's
offices
and
people
not
exchanging
as
much
paper
has
been.
B
You
know
right
there
when
it's
needed,
we
talked
to
run
sign
up
and
they
are
a
platform
that
processes
tens
of
millions
of
dollars
of
registration
fees
per
year.
For
for
runners,
signing
up
for
foot
races,
endurance,
events
around
the
world
usually
benefiting
nonprofits
and
we
talked
to.
We
talked
to
dwello
the
largest
property
automation
company
in
the
united
states,
that
manages
large
apartment
complexes
and
condo
complexes
and
so
forth
and
automates
all
of
the
interactions
from
security
to
from
security
to
systems.
B
We
talked
to
giving
map
and
they
they're
providing
an
interactive
visualization
that
allows
people
like
you
and
me
to
find
a
non-profit
somewhere
in
the
world,
find
it
by
like
hobit
hot
spots,
find
ones
that
are
dealing
with
particular
issues,
whether
it's
food
or
education
or
shelter,
and
give
right.
Now
we
talked
to
an
old
friend
of
mine,
the
ceo
of
tech
matters,
who's
been
doing
tech
for
non-profits
for
30
years
in
the
bay
area
and
has
a
new
platform
that
brings
state-of-the-art
tech
to
non-profits
in
their
administration.
B
And
then
I
won't
read
all
of
these.
You
can
read
them.
We
talked
to
dawn
aerospace
in
new
zealand,
that's
doing
space
planes
that
that
are
bringing
that
are
bringing
climate-friendly,
reusable
and
very
economic
space
launches.
We
talked
to
predict
hq
that
consult
that
consolidates
data
sources
of
all
kinds,
to
provide
predictions
localized
to
different
chains
around
what
their
foot,
traffic
and
and
demand
is
going
to
be.
B
We
talked
to
github
and
you
all
know
github
we
talked
to
salesforce.com
and
you
all
know.
You
all
know
that
I
would
say
those
are
the
two
halves
of
the
two
halves
of
the
world
of
of
organizing
online
work,
front
office
and
and
development
shop.
If
you
will,
we
talked
to
the
anti
definitely
anti-defamation
league,
the
adl,
and
they
are
launching
a
brand
new
interscope
at
scale
platform
to
monitor
and
control
social
media
hate
speech
across
all
the
major
platforms
and
doing
it
as
an
independent
project.
B
B
Exchanging
medical
records
has
been
a
huge
issue
in
providing
quality
of
care
and
emergency
care
in
covid
and
they're.
Helping
medical
records
actually
finally
go
digital
and
become
transparent
between
providers
and
we're
talking
to
beautify
earth,
which
is
a
street
art
matching
and
contracting
platform
to
help
walls
and
deserted
cities
and
lockdown
cities
get
painted
with
art
to
keep
this
the
street
scene
vibrant.
B
So
you
can
see
where
we're
covering
a
lot
of
different
corners
of
life.
These
are
all
these
are
some
other
areas.
We're
interested
in
offline
would
love
to
hear
recommendations
of
people
that
you
think
are
worth
talking
to
that
are
driving
the
application
of
software
in
domains
and
responding
to
the
changes
happening
in
our
world
this
year.
B
So
we
have
seen
some
emerging
themes
and
I'll
walk
through
a
few
of
those.
So
one
thing
as
you
as
kind
of
came
across
in
my
brief
overview
of
people,
we've
talked
to
is
really
software.
People
were
readying
the
world
for
this
change,
whether
they
knew
it
or
not.
Like
there's
a
lot
of
people,
who've
been
visionaries
and
have
built
things
where
you
could
see
where
the
puck
was
moving.
You
just
didn't
realize
it
was
going
to
move
that
fast,
suddenly
and
accelerate
in
2020..
B
So
I
would
say
these
are
you
know
right
thing
right
time
and
thank
god
they
were
built
before
all
this
happened
and
that's
you
know,
that's
an
interesting
thing.
You
know
that
that
we
do
have
to
trust
in
our
vision,
sometimes
and
wait
for
precipitating
events
and
be
there,
and
so
I
think
quizlet,
as
I
described
was
you
know,
was
one
of
those
you
know.
There's
a
retraining
of
the
workforce.
B
People
are
getting
displaced
from
non-software
jobs
and
wanting
to
learn
software
skills
overnight
and
want
to
learn
others
other
tech
skills
and
there
are.
There,
are
modules
on
quizlet
that
help
them
with
that
and
doing
so
cost
effectively
when
they're
strapped
for
cash
and
obviously
you
know
with
all
the
sort
of
learners
students,
parents,
teachers
trying
to
help
kids
and
young
adults
learn
at
home
during
this
time.
These
quizzes
are
vital,
so
you
know
they're
there
and
suddenly
seeing
a
massive
increase
in
changes
in
patterns
of
use
and
they're
really
supporting
that
move.
B
You
know,
predict
hq.
Well,
you
know
it
was
one
thing
to
say
three
four
years
ago
when
I
met
when
I
met
these
folks
that
you
know
you
want
to
predict
demand,
for
you
know,
domino's
pizza
and
this
location
versus
that
location
based
on
events
that
are
happening
in
the
world
and
weather
and
traffic
and
yada
yada.
B
B
So
you
know
agent
agent
risk.
They
literally
did
see.
People
come,
you
know,
come
through
their
virtual
front
door
who
you
know
who
had
multi-million
dollar
portfolios
and
their
their
advisor
at
major
bank
here
or
there
wasn't
even
calling
them
back
at
the
outset
of
the
pandemic,
because
these
people
were
not
set
up
to
to
work
from
home
and
users
are
finding
that
ai
might
actually
be
a
better
advisor
and
zippy.
B
You
know
lucid
works.
Will
hazer
ceo
told
us,
you
know.
The
relationship
with
large
customers
is
is
completely
different.
You
know
it's
not
just
okay.
Well,
e-commerce
is
one
more
channel
on
our
primary
channels.
There
are
350
stores,
it's
the
only
store,
and
you
know
with
dwello.
Some
of
you,
you
know,
may
live
in
large
complexes
and
have
some
kind
of
electronic
entry.
B
So
some
others
in
some
ways
you
could
see
you
could
think
of
as
not
so
lucky
but
extremely
well
prepared
and
the
best
example
of
these
is
run
sign
up.
So
when
their
ceo
woke
up
one
one
morning
at
the
beginning
of
march
and
realized,
there
were
not
going
to
be
any
more
races
for
months
and
months
and
months
and
they
were
sitting
on
20
million
dollars
of
cash,
with
complete
liability
for
refunds
that
wasn't
passed
through
which
they
were
we're
holding
20
million
of
cash.
B
The
asian
risk
team.
Well,
john
flacco
giannis
john
d,
he's
greek
by
birth
and
founded
his
first
company
in
greece,
which
he
sold
to
a
major
u.s
company,
and
he
has
an
intact
team
over
years
that
has
built
a
lot
of
of
knowledge
and
capabilities
around
building
internet
scale,
platforms,
building
production,
ai
platforms
and
processing
data,
and
so
they
took
that
team.
B
He
basically
you
know
he
basically
said.
Okay,
we
had
all
this
extra
traffic,
but
it
was
kind
of
self-managed
because
we
built
scalability
and
we
built
exception
handling.
We
had
strong
ci,
ci
cd
pipelines
and
you
know
and
cloud
scaling,
so
we
didn't
really
have
to
do
much
to
deal
with
the
extra
demand
for
agent
risk
itself.
B
So
we
you
know
we
picked
up
and
offered
our
help
to
the
greek
government
for
a
system
and
an
algorithm
to
vet
incoming
tourists
to
restore
greece's
tourism
trade
in
the
wake
of
coded
and
then
the
other
thing
which
I
think
is
this
is
where
we
tie
into
you,
know
the
cdf
and
cdcon
is.
It
is
true.
Modern
devops
practices
are
absolutely
what
make
organizations
resilient
able
to
respond
to
new
needs.
B
Not
you
know
not
rocked
to
their
foundations
by
this
kind
of
massive
world
change,
and
you
know
I
think
we,
you
know
we
saw
with
dwello
and
run
sign
up
and
predict
aq,
there's
major
new
capabilities
for
all
three
of
those
teams
within
six
six
weeks-
and
those
are
you
know,
those
are
each
roughly
15,
you
know
15
engineer
kinds
of
kinds
of
companies
and
agent
risk
and
quizlet.
You
know
they
basically
didn't
have
to
do
a
lot
technically
to
handle
massively
increased
load.
B
B
You
know
they
could
shift
most
of
their
devs
to
new
projects
and
zippy
actually
has
had
a
running
short-term
loan
and
was
and
just
launched
a
few
weeks
before
the
before
the
crisis
they
had
just
launched
in
six
weeks.
This
entire
new
new
ai
driven
credit
card
platform
and
their
teams
were
able
to
maintain
the
existing
services
on
autopilot,
and
what
do
you
expect
that
they
have
in
common?
These
are
the
ones
we
talked
to
that
have
at
modern
ci,
cd
pipelines,
they've.
B
You
know
they
rigorously
close
their
gaps
and
and
and
and
and
go
back
and
strengthen
the
coverage
of
their
test
coverage
and
their
security
coverage
and
so
forth.
You
know
they
are
completely
in
the
cloud
they.
You
know
we're
already
very
much
inhabited
multiple
releases
per
day
and
they
you
know
they
have
effective
observability.
B
B
Okay,
sorry,
you
know
so
they
these
were
organizations
that
you
know
that
had
observability
they
had
a
very
healthy
culture.
They
had
good
ability
to
work
independently,
good,
no
fault,
culture,
absolutely
ingrained
agile
practices.
You
know
whether
they
traditionally
came
into
an
office
or
not.
They
were
very
much
set
up
to
work
anywhere
anytime
and
you
know
very
small
teams
with
individual
ownership.
B
So
another
thing
that's
clear
is
customer.
Intimacy
is
key
and
rapidly
changing
circumstances.
So
customer
interviews
done
pre-coded
are
not
going
to
tell
you
anything
about
what
your
customers
need
now
and
so
run
sign
up.
You
know
we're
very
much
the
team
members
about
45
people
they're
all
part
of
the
endurance
community
they
serve,
and
so
they
were
able
to
have
a
lot
of
direct
interactions
with
you
know,
running
with
run
participants
and
with
organizers
and
enroll
them
in
the
effort
to
figure
out
the
right,
technical
and
process
solution
to
the
situation
and
zippy.
B
And
additionally,
a
lot
of
people
touched
on
this,
but
it
was
the
substance
of
the
interview
with
dana
larson
who's,
a
vp
of
engineering
at
github.
It
echoes
the
experience
we're
having
at
cloudbees
as
well,
so
at
slightly
different
scales.
You
know
both
both
organizations
serve
a
developer
audience
worldwide
and
our
teams
are
across
many.
Many
countries
across
the
world
primarily
distributed
working
remote
as
default.
B
B
You
know
developer
self-sufficient.
So
you
don't
need
an
ops
person
and
a
security
person
and
all
these
other
other
people,
and
I
think
that
a
lot
of
the
tools
and
projects
in
the
cd
foundation
are
foundational
to
this
and
a
lot
of
the
companies
that
support
the
cd
foundation
are
building
out
a
lot
of
this.
So
you
know
so.
I
think
that
what
we're
doing
is
becoming
more
critical
and
we
need
to
also
just
change
our
attitude
and
expect
and
welcome
people
who
are
displaced
from
other
professions.
B
We're
not
going
to
have
you
know
the
diversity
inclusion.
We
say
we
want
now.
If
we
keep
focusing
on
the
four-year
cs
degree,
you
know
natalie
rothfels,
who
we
interviewed
from
quizlet
who's
product
lead.
There
she's
been
in
education,
her
life
and
and
then
ended
up
in
ed
tech,
and
she
just
made
this
strong
point.
B
Your
typical
college
student,
isn't,
you
know
18
to
22
their
mid-20s
and
juggling
you
know,
kids
and
and
home,
and
and
you
know,
and
other
jobs
and
so
forth,
and
we
need
to
break
that
up
and
we
can
put
up
barriers.
So
the
last
point
I'll
leave
you
with
is
is
the
point
is
a
point
that
you
know
for
me,
for
these
interviews
has
come
across
really
strongly,
which
is
if
software
is
truly
going
to
save
the
world,
we
need
to
welcome
all
people
who
want
to
be
in
it
into
the
software
development
community.