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From YouTube: City of Gold Coast Governance, Administration & Finance Committee Meeting - 15 July 2021
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A
Welcome
councillors,
councillor
vorster
was
going
to
join
us,
but
he
hasn't
turned
up.
So
we
might
be
a
quicker
meeting
in
regards
to
item
6
than
we
initially
anticipated.
A
So
good
morning,
good
afternoon,
so
we've
got
three
start
items
plus
and
I
haven't
been
notified
of
any
conflicts
of
interest.
But
do
we
have
any
conflicts
excellent?
Would
anybody
like
to
move
the
any
of
the
start
items
hey
councillor
gates
and
councillor
paterson?
What
a
team
all
in
favor
carried?
Thank
you.
So
councillors
will
go
to
item
five,
which
is
a
proposal
to
make
regulated
parking
amendments,
subordinated
law,
local
law
number
one
2021.
A
A
So
councillor
hamill
is
moving
and
councillor
young
is
going
to
second
it
thank
you
and
councillor
gates.
Would
you
like
to
wait
for
councillor
hamill
to
speak
to
the
motion,
or
would
you
like
to
just
be.
B
B
A
A
So
counselors
item
six
is
our
city
app
and
we've
got
a
presentation
and
cath?
Can
I
pass
it
over
to
you.
C
So
I
just
let
simon
come
into
the
room
as
well,
so
simon's
the
acting
manager
for
customer
contact.
So
today's
presentation
is
relating
to
a
previous
council
resolution
for
options
on
how
we
could
improve
our
current
customer
mobile
app.
So
if
I
break
down
those
components,
there
are
various
different
things
that
we
need
to
fix.
Today
was
really
about
providing
the
committee
an
understanding
of
the
approach
that
we
are
taking
and
to
ensure
that
you're
comfortable
with
with
with
that
approach.
C
So
simon
will
start
who's
going
to
take
you
through
where
we've
got
to.
With
the
current
out.
We
have
made
some
some
additional
changes
to
it.
So
we'll
start
there
and
then
we'll
talk
about
how
we're
going
to
progress
in
the
future.
D
Afternoon
councillors,
thanks
for
the
opportunity
to
present
this
to
you
today.
I
know
that
there
has
been
a
fair
bit
of
discussion
around
the
the
mobile
app
in
general.
So
I'd
just
like
to
give
you
a
bit
of
background.
Firstly,
with
respect
to
the
challenges
that
we
have
had
over
the
course
of
time.
D
D
However,
the
launch
itself
was
really
focused
on
graffiti
itself
and
over
the
course
of
18
months,
or
so
we
ramped
that
up
to
ensure
that
we
could
build
on
some
of
the
functionality
that
our
customers
were,
after
typically
would
have
a
thousand
transactions
per
month
coming
through
that
app
and
the
the
top
sort
of
five
areas
of
focus
for
customers
in
our
communities
being
graffiti
illegal
dumping,
parking
landscaping
and
cleaning,
as
well
as
abandoned
vehicles.
D
So
the
app
was
successful
for
the
purpose
of
introducing
that
that
app
itself
was
an
overseas
provider
as
well
and
for
the
purposes
of
what
we
wanted
to
do.
It
did
that
job
rather
well,.
D
We
did
find,
however,
customer
demand
is
that
they
actually
wanted
some
more
functionality
within
the
app
itself
and
with
the
introduction
of
our
local
government
platform
in
in.
I
think
it
was
2017
a
couple
of
years
later.
We
then
moved
down
the
path
of
having
a
mobile
app
that
had
greater
functionality
for
our
customers,
as
per
the
dot
points
behind
me
here
around
basically
providing
them
the
ability
to
use
the
app
and
make
payments
applications,
view
licenses
and
a
whole
range
of
additional
functionality.
D
The
information
was
actually
auto
populating
straight
into
our
local
government
platform,
so
it
was
a
direct
feed
into
into
that
platform
and
from
there
our
staffing
customer
contact
and
other
business
units
would
actually
still
have
to
manually
enter
some
of
the
information
into
our
legacy
systems.
As
a
result
of
a
lack
of
integration
between
pathway
and
other
systems,
however,
it
was
certainly
an
advantage
at
the
time
over
the
city
sourced
app
the
picture
you
can
see
on
the
screen
there
at
the
moment
whilst
cosmetically
it
doesn't.
Look
that
attractive
the
usability
of
it.
D
So
unless
you
are
logged
in
and
that
in
itself
is
probably
off-putting
to
the
vast
majority
of
customers
when
they're
opening
an
app
to
simply
want
to
report
something
within
the
community
for
us
to
resolve,
so
they
definitely
found
it
difficult
very
time
consuming.
D
There
was
a
lot
of
information
that
the
city
has
requested
across
the
different
customer
requests
within
the
app
itself,
so
in
the
app
there's
around
15
customer
request
types
similar
to
the
ones
that
I
mentioned
before,
whether
it
be
abandoned
vehicles,
illegal
parking,
etc,
and
a
lot
of
those
request
types
have
up
to
12
different
questions
within
them.
So
it's
it's
very
time
consuming
for
a
customer
to
be
actually
be
committed
to
providing
us
the
information
that
we
require
in
order
for
us
to
respond
in
the
existing
app
itself.
D
In
addition
to
that,
the
latitude
and
longitude
coordinates
on
the
app
itself.
Whilst
there
is
the
ability
to
drag
a
pin
on
a
map
through
this
app
when
the
customer
actually
does
that
it
doesn't
actually
drill
down
or
zoom
into
the
actual
location
of
where
the
specific
issue
is,
what
it
does
do
is
it
provides
the
closest
postal
address
of
where
that
pin
may
be,
and
it's
very,
very
difficult
to
use
from
a
customer's
perspective.
D
So
we
were
aware
of
this
over
the
course
of
time,
and
we
decided
to
make
some
changes.
Unfortunately,
that
process
itself
did
take
a
fair
bit
of
time,
as
we
work
through
with
our
provider,
to
update
this
app
into
what
you
can
see
now
on
the
screen
which
is
available
right
now.
So
we
pushed
that
through
the
various
app
stores,
and
we
did
that
on
thursday
last
week.
D
So
what
we've
been
able
to
do
in
respect
to
that
is
remove
a
lot
of
the
registered
functionality
which,
in
a
sense
we
are
of
the
view
that
customers
weren't
actually
using,
and
it
prevented
the
the
adoption
of
the
app
we.
We
have
definitely
improved
the
the
look
and
feel
of
the
app,
but
this
is
an
interim
measure
to
where
we
want
to
go
into
the
future.
With
a
mobile
app
strategy
for
the
city,
we've
simplified
the
home
screen.
We've
we've
made
the
terminology
a
lot
easier.
D
D
D
So
there
are
some
next
steps
which
which
I'll
hand
across
to
kath
to
talk
you
through
around
what
we
hope
to
be
able
to
achieve
with
the
provider
and
and
really
have
a
beta
version
of
a
mobile
app
running
in
parallel
with
this
one.
For
a
period
of
time,
before
we
transition
across
to
a
a
brand
new
app
that
meets
our
customers
expectations.
C
Thanks
simon,
so
I
think
when
we
started
to
work
through
what
were
the
next
level
of
improvements
for
our
app
one
of
the
first
things
we
understood
was
working
with
our
current
vendor
that
the
technology
isn't
actually
capable
of
doing
any
more
changes
and
examples
I
can
given
that
are.
We
can't
add
logic.
So
if
you
answer
one
drop
down
field,
the
next
field
will
be
a
logical
choice.
We
can't
change
the
fields
to
actually
be
in
a
different
order,
so
all
of
those
things
that
would
actually
improve
the
customer
experience.
C
So,
as
per
the,
I
guess,
the
customer
experience
strategy,
we
went
well.
How
do
we
make
life
easier
for
our
customers
right
now?
We
know
that
report.
A
problem
is
absolutely
the
number
one
thing
they
want
to
use
the
app
for,
and
so
we've
looked
at
the
ways
of.
How
do
we
then
progress
that
using
different
technology?
C
So
traditionally,
here
at
council,
we
do
very
sort
of
long
projects
and
what
we
wanted
to
do
was
to
change
an
approach
where
we
actually
did
some
minimal
viable
product
and
then
built
on
it,
so
get
that
feedback
improve
right
and
that
iteration
approach,
rather
than
just
taking
an
ages
to
build
something
that
potentially
then
isn't
necessarily
what
we
wanted
in
the
first
place.
So
agile
methodologies
are
something
that
we
haven't
done
previously,
so
we're
excited
to
do
something
where
we
can
have
something
that
you
can
see
and
actually
feel
very
quickly
in
the
process.
C
So
we
looked
at
those
different
options
and
ultimately,
what
we
wanted
to
do
was
take
back
that
control.
So
one
of
the
challenges
we
had,
as
simon
mentioned,
even
getting
some
very
basic
updates
and
going
to
it
to
a
vendor
to
do
those
takes
time,
so
we
wanted
to
make
sure
that
we
had
the
ability
to
do
those
changes
in
a
much
more
fast,
responsive
way,
based
on
the
feedback
that
we
know,
our
customers
will
continue
to
give
us
and
what
is
important
to
them,
because
that
will
always
change
over
time.
C
So,
as
we
chose
that
approach,
we
also
then
said
well
what
are
the
things
that
we
want
to
do
in
the
short
term
as
quickly
as
possible?
So
first
thing
we
did
and
and
sorry
this
is
a
little
bit
of
an
eyesight
test
is
we
did
a
current
state
analysis,
and
this
is
really
where
we
go
step
by
step.
This
is
customer
journey
mapping.
What
is
it
like
to
actually
do
everything
from
a
customer's
perspective
and
we
create
this
as
a
customer
journey
map?
So
we
look
at
our
customer.
C
A
E
Sorry
and
through
you
chair,
so
kath
just
a
question
on
that
when
you
like,
you
just
said
all
that
you
you're
trying
to
work
out.
Are
you
working
it
out
on
a
user
that
has
your
level
of
knowledge
within
apps
and
things
like
that?
Are
you
working
it
out
covering
someone
who's
just
starting
to
somebody,
who's,
learning
to
mid-range
sort
of
thing.
C
Yeah
absolutely
so,
if
you
look
at
the
little
diagram,
we've
got
there,
the
lady.
There
is
actually
one
of
our
customer
profiles.
So
when
we
do
customer
journey
mapping
here
at
the
city,
we
have
a
list
of
what
we
call
customer
profiles
where
we
try
to
replicate
all
of
the
different
people
that
we
have
within
our
community.
So
in
this
example
the
lady
who's
there
she
likes
to
use
an
app
so
she's
comfortable
with
using
technology
to
report
things
remember.
C
When
we
do
customer
journey
mapping,
we
need
to
think
about
all
our
different
customers,
because,
obviously
we
talk
about
channel
of
choice.
We
need
to
allow
customers
to
use
the
channels
they
wish
to
work
with
us
in
the
way
that
they
want
to.
So.
In
this
example,
the
customer
profile
we're
using
is
somebody
who's
quite
comfortable
to
download
an
app
and
to
use
it
to
report
a
problem,
but
certainly
when
we
do
the
wider
thing,
we
look
at
other
scenarios
as
well,
so
you
can
see
here
we
started
to
think
about.
C
How
do
we
simplify
that?
And
as
simon
mentioned,
some
of
these
are
just
key
fundamental
technology
issues
that
we
can
resolve.
So
the
first
one
was
allowing
customers
to
report
the
problem
and
not
have
to
necessarily
tell
us
who
they
are
at
the
moment.
You
had
to
fill
out
all
these
customer
details
and
information,
so
we
flip
it
around.
You
actually
report
the
problem
first
and
then,
if
you
want
to
tell
us
who
you
are
so
you
kept
informed,
then
you
have
that
option.
The
other
key
thing
for
us
was
about
that
location.
C
So
one
of
the
parts
of
the
report
was
about
also
helping
our
back
office
areas.
So
it's
not
just
about
that
front-end
immediate,
putting
the
request
a
problem
in
we
have
to
resolve
the
problem
as
quickly
as
possible.
We
know
that's,
what's
important
to
customers,
not
just
reporting
it,
but
ultimately
how
we
fix
whatever
it
is.
They've
asked
us
to
do
so.
How
do
we
make
sure
we
give
good
information
to
the
back
office
and
it's
a
very
basic
one,
giving
them
that
geo
location?
C
So
if
they're
in
a
park-
and
it's
about
something
that's
within
a
park,
they
can
actually
say
where
in
the
park
it
is
versus
at
the
moment,
the
current
technology
actually
is
underpinned
by
our
local
government
platform,
which
uses
property
because
that's
what
we
base
our
rating
off
so
changing
and
changing
that
allows
us
to
actually
be
more
accurate
and
then
that
immediately
resolves
all
of
those
additional
questions
that
we're
asking.
So
if
we
actually,
if
we
actually
know
where
in
the
park
it
is,
we
don't
have
to
ask
the
customer
to
tell
us
that.
C
C
Probably
the
other
thing
I
mentioned
is
that
from
it-
and
I
haven't-
got
it
on
this
slide,
but
certainly
other
things
that
we're
looking
at
in
the
future.
So
we
have
some
stretch
goals
as
part
of
this
will
be
items
like
using
qr
codes.
So
not
even
having
to
necessarily
take
the
photo,
they
scan
it
and
we
know
what
asset
is.
So
those
are
the
things
that
we're
also
thinking
about
in
the
future.
C
Similarly,
if
they
have
a
problem,
click
to
call
things
like
that,
so
they
can
just
immediately
change
channel
and
say
to
us:
hey
I'm
trying
to
do
something,
and
I
actually
want
to
talk
to
someone
and
that's
really
important
for
things
such
as
large
water
leaks.
We
don't
want
someone
to
necessarily
put
that
in
a
mobile
app.
We
probably
want
to
know
about
it
really
quickly.
C
So
how
are
we
doing
it?
I
mentioned
our
agile
process
again,
another
eyeset
test.
So
hopefully
you
can
read
that
yourselves,
but
we're
doing
it
in
three
different
sprints.
So
we
start
with
our
basically
our
initiation
phase
and
then
what
we'll
go
into
is
sprint
one
two
and
three
and
you
can
see
that
we're
actually
building
on
it.
So
in
the
first
sprint
we
come
together,
we
create
and
resolve
report
a
problem
for
a
couple
of
our
key
types.
We
have
a
look
at
it,
then
we
go
into
the
next
one.
C
So
it
very
much
is
a
much
more
I'm
going
to
say
fast,
agile
and
responsive.
So
at
the
end
of
the
first
sprint
we
have
a
showcase
and
we
should
we
show
people.
This
is
what
it's
going
to
look
like.
We
get
that
feedback
and
then
we
can
go
back
and
similarly,
when
we
put
this
into
the
app
store,
we
want
to
actually
co-exist,
because
we
want
that
co-creation
as
well
from
our
customers
and
we're
going
to
use
the
term
beta.
C
I
think
it's
quite
a
relatively
well-known
understood
that
beta
means
you're
in
a
kind
of
testing
phase
and
therefore
we'll
differentiate
between
the
two
apps
there
to
say:
hey.
This
is
the
new
app.
That's
coming,
tell
us
what
you
think
about
it
and
we'll
use
those
feedback
mechanisms
to
continue
to
improve
it,
so
that
it
really
is
co-creation
with
our
customers
rather
than
us,
always
making
those
assumptions
about
what
they
tell
us
works
for
them,
and
that's
it
from
questions.
F
Thank
you,
and
through
the
chair,
I've
just
got
the
app
up
on
on
my
phone.
At
the
moment,
I've
just
noticed
light
location,
so
the
actual
location
where
we
used
better,
put
a
location
point
on
it
has
been
removed
and
it
seems
to
just
give
the
location
as
broad
beach
are
we
relying
on
the
user
to
be
more
detailed
whereabouts
in
drawbridge
would
be
or.
F
Yeah
correct,
so
I'm
not
sure
if
this
is
the
current
one,
we're
saying
we're
going
live,
but
I
just
went
through
it
yeah
and
it
gave
me
broadbeach
and
it
said,
give
more
details,
but
for
me
I'm
just
being
a
person
for
a
beach
and
it's
near
the
tree
near
a
swing
yeah.
My
question
would
be:
how
would
you
react
to
that
when
it
arrived
at
yours.
C
For
today's
situation,
so
through
you,
mr
chair,
what
we
would
do
in
that
situation
is
if
we
can
actually
continue
a
request.
If
we
have
enough
information,
we
obviously
then
create
the
work
order
for
the
asset.
If
there's
not
an
information
and
the
customers
told
us
who
they
are,
we
call
them
and
we
say
to
them.
C
So
we
need
to
still
give
those
two
options,
but
certainly
the
challenge
we
have
at
the
moment
is:
when
you
try
and
do
it
in
a
park,
it
will
go
to
the
nearest
property
because
that's
rateable
and
that
that
was
one
of
the
key
pieces
of
feedback
we
got
from
the
back
office
was.
That
was
one
of
their
challenges.
G
Thanks
chad
just
went
in
with
the
back
end
side
of
things
once
someone's
reported
a
problem,
how
do
we
intend
to
improve
that
side
of
things?
So
my
understanding
is
at
the
moment
if
you
raise
something
it
just
goes
to
the
customer
contact
line,
it'd
be
the
same
as
if
you
sent
an
email
to
mail
at
gold
coast.
Is
that
correct.
C
So
that
the
initial
sprints
will
be
the
same,
certainly
from
our
perspective,
there
are
then
two
other
components
for
it.
So
the
first
one
is
how
we
integrate
our
systems
and
that's
a
different
technology
that
we
have
within
our
ict
area,
which
is
about
how
do
we
connect
and
move
that
information
without
that
manual
double
handling,
so
we
need
to
improve
it
first
and
then
we
can
do
the
integration
and
se
and
the
third
component
into
it,
is
then,
when
it
goes
into
that
back
end
system.
C
So
at
the
moment
we
use
sap
to
do
our
maintenance
of
our
assets
and
we
use
one
component
of
that
called
sap
works
manager
that
is
actually
end
of
life
and
is
due
this
year
for
replacement
so
we'll
be
working
with
michael
hamm
and
the
city
maintenance
and
all
the
other
areas
about
now
we
have
a
different
product
coming
in.
How
do
we
also
improve
that
component?
So
you
know
and
that's
the
end-to-end
process,
because,
as
you
know,
we
know,
customer
experience
isn't
just
reporting
a
portal.
C
G
C
G
C
So
sap
has
lots
of
different
functionality
within
it,
and
one
of
the
components
is
the
works
manager
component,
which
is
where
we
put
work
against
an
asset
that
is
end
of
life
next
year,
and
this
year
is
the
initiation
of
the
project
to
replace
it.
So
the
first
component,
which
is
the
mobile
app
we're
hoping
to
have
a
beta
version
in
the
stores
by
september,
integration,
will
then
come
after
that
and
then
the
sap,
which
is
a
bigger
project
in
itself,
will
be
future.
So
it
won't
be
an
immediate
fix.
C
G
F
Thank
you,
and
I
think
touching
on
what
council
about
lumps
and
said
is
obviously
it's
that
integration
of
what
data
we
collect
and
how
it
gets
put
into
our
other
systems
and
manage
double
handling,
and
I
think
I've
mentioned
once
before,
a
great
tool
for
the
public
to
use
and
then
obviously
what
resources
take
and
integration,
I
think,
is
really
important
for
a
product
like
this,
but
down
the
track.
Is
there
any
views
of
how
it
can
be
used
at
other
levels?
F
So
I've
mentioned
even
for
a
counsellor
to
go
out
and
do
a
customer
request
for
me.
Unless
there's
other
process,
I'm
not
aware
of
it's.
It
takes
a
admin
staff
to
actually
then
register
it
and
upload
it,
and
the
ability
for
someone
like
ourselves
to
upload
a
council
request
at
that
point
to
save
internal
resources
and
also
our
staff
out
in
the
field,
I'm
not
sure
what
their
ability
is
as
well.
C
Through
you,
mr
chair,
so
the
future
mobile
app
strategy
was
one
of
the
components
of
the
customer
experience
program.
Certainly,
there's
there's
definitely
a
feeling
there's
a
multitude
of
apps
within
the
city,
certainly
just
one
app
that
does
everything
probably
isn't
right
for
us
and
we
have
discussed
potentially
having
things
such
as
a
counsellor
app.
So
back
in
the
day,
telstra
have
a
have
a
vip
app
and
they
use
it.
For
that.
C
The
story
they
tell
is
about
the
barbecue
conversation,
so
you
go
to
a
barbecue
and
they
say
what
do
you
do
and
they
say?
Oh,
I'm,
a
senior
vice
president
at
telstra
and
everyone
goes
blah
and
tells
them
their
problem,
so
they
actually
created
an
app.
So
there
was
like
a
senior
thing
that
would
be
an
escalation
to
say:
hey.
This
has
come
from
a
senior
person.
You
know
make
sure
it
gets
their
priority.
It
needs
to
so
those
kind
of
different
ways
to
work
flow
things
and
whether
that's
an
app
or
a
different
workflow.
C
C
The
other
thing
I
think
that
we
need
to
consider
is
the
city
doesn't
actually
have
to
own
the
app.
We
might
have
information
that
we
can
provide
that
either
another
agency
or
is
private
and
we
are
actually
enhancing
the
information
by
using
our
open
source
data,
so
there's
different
ways
that
we
can
look
at
all
of
those
different
things,
but
that
that's
what
the
strategy
would
deliver
on.
E
Thank
you
and
through
the
chair,
catherine,
was
quite
interesting
that
you
said
about
it
was
the
amount
of
information
that
you
were
having
or
I
think
it
could
have
been
simon
as
well.
The
amount
of
information
that
you've
actually
got
given
and
a
lot
of
residents.
Actually
we
find
through
the
office,
don't
want
to
give
all
of
their
details
to
report
a
leaking
pipe
or
a
you
know
whatever.
So
it
was
sort
of,
I
guess,
reassuring,
to
hear
that
they've
got
a.
I
guess.
E
A
civic
duty
or
they've
got
a
community
conscience.
They
want
to
report
something,
but
they
don't
necessarily
need
to
hear
back
about
it,
and
they
don't
necessarily
want
this
to
be
not
able
to
report
something.
So
I
think,
on
that
side
of
things
to
shorten
that
period-
and
we
may
get
a
lot
more
uptake
for
it,
because
actually
a
lot
of
people
don't
want
to
give
their
personal
details
every
time
they
have
to
do
that
when
they
purchase.
C
For
you,
mr
absolutely,
and
that's
definitely,
the
feedback
we've
had
and
we
actually
kind
of
try
to
separate
those
out
into
two
different
user
stories.
Now
so
you've
got
customers
where
something's
happened.
It
might
be.
You
know
illegal
parking
outside
their
house,
they're
invested
in
it
and
they
want
to
know
if
we
fixed
it
versus
I'm
doing
civic
duty,
which
is
I
care
about
the
gold
coast,
and
I
want
to
do
my
part
to
make
sure
it's
maintained
and
safe
and
so
forth.
So
that's
absolutely
the
reason
that
we
took
that
into
account.
Thank
you.
G
Ryan,
thank
you.
I
think
it's
very
important
that
we
do
this
update
and
it's
definitely
want
to
see
a
functioning
app
it'll
be
great
for
residents
easy
of
them.
It's
a
lot
easier
to
take
a
picture
and
tap
a
few
buttons
than
it
is
to
call
an
office
or
wait
on
the
council
contact
line
as
council
young
just
kind
of
raised.
Some
people
are
happy
to
just
raise
something
feel
like
they're
done
and
be
done
with
it.
G
Others
do
want
to
see
the
outcome,
and
just
because
there
has
been-
I
don't
know
if
it's
triage
issues
or
what
it
is
with
the
previous
app
we'll
have
residence
contact.
So
we
raised
it
on
the
app
this
is
the
number
we've
had
to
email
on
to
a
certain
team
and
then,
in
the
end,
we've
had
to
raise
a
cr
as
well.
So
there's
that's
why
I
was
curious
about
the
back
end
side
of
things.
G
I
was
wondering
with
the
new
app
if
there
could
be
something
like
like
the
domino's
pizzas,
where
it
says
your
order's
been
processed
your
order's
here
if
they
could
have
something
about
which
team
it's
with
or
if
there's
a
concern.
They
know
where
it's
up
to,
because
at
the
moment,
when
we've
had
residents
contact
our
office
about
something
they've
raised
on
the
app
they
don't
know
where
it's
gone,
they
weren't
able
to
fully
state,
maybe
who
it's
been
sent
to
yeah
yeah.
So
that's
it.
If
we
don't
is
it
being
processed?
C
Certainly,
in
the
initial
three
sprints
of
work,
we
haven't
contemplated
that
it's
really
about
pairing
it
back
and
getting
those
basics
right
to
do.
Expectation,
management
and
transparency
is
absolutely
fundamental.
It's
one
of
the
key
principles
tell
us
what's
happening
and
knowing,
if
you
want
to
be
involved
where
we
are
in
the
process,
how
long
the
process
will
take.
That
requires
the
integration
to
the
back
area
for
us
to
get
the
information
from
that
back
office
area
to
the
customer.
C
G
Okay,
just
because
yeah
I
don't
know
how
all
the
different
systems
interact,
but
I
know
the
the
cr
line
does
say,
whichever
team
of
council
it
sat
with,
so
I
thought
that
might
be
helpful
to
a
customer
and
yeah
if
the
back
end
stuff
sorted.
Obviously,
ideally
it
won't
go
through
a
few
sets
of
hands
that
when
someone
raises
something
on
the
app
it'd
go
directly
to
whatever
the
actioning
team
is
so.
H
Is
there
when
we
use
an
app,
is
there
a
unique
device
identifier,
even
though
it
doesn't
identify
the
person?
Do
we
do?
We
know
the
devices
that
a
unique
fingerprint.
C
We
we
have
haven't
through
you,
mr
chair.
We
haven't
contemplated
that
as
a
part
of
those
first
key
sprints,
certainly
in
the
future.
What
were
you
if
you
were
looking
at
having
customer
identity?
You
would
in
their
customer
profile.
You
would
actually
capture
things
like
social
media
and
imes
and
so
forth.
So
you
would
always
know
it's
the
same
customer
that
is
calling
and
then
you
can
actually
have
an
experience
where
you
know
if
they've
started
in
the
mobile
who
they
are
in
the
future,
so
it's
technically
possible.
C
We
don't
have
all
the
technology
capabilities
to
store
that
information
in
the
right
place
and
certainly
to
begin
with,
we
need
to
make
sure
we
are
collecting
that
information
in
a
way.
That's
appropriate
and
understood.
H
C
H
Curate
an
email
that
makes
sense,
whereas
if,
if
you
recognized
my
message
to
the
system
by
my
device
like
the
same
way
that
you
know
like
the
city
knows
my
car's
registration
yep
and
I
seem
to
avoid
parking
tickets,
we
find
that
work
events
or
whatever.
I
don't
know
how
that
works.
But
I
seem
to
have
not
got
long
things
from
the.
H
But
the
idea
is
that
the
identifier
in
my
phone
or
in
a
set
of
devices
that
are
city
devices,
might
be
either
prioritized
or
captured
in
a
different
way
or
processed
in
a
different
way.
It
makes
more
sense
than
us
having
to
fill
out
all
the
details
of
who
we
are
every
time
that
some
sort
action
has
to
occur,
but
that
you're
saying
that
technology
does
exist.
C
For
you,
mr
chair,
the
technology
does
exist.
We
don't
necessarily
have
some
of
that
today.
I
think,
certainly
from
my
perspective
as
part
of
the
mobile
app
strategy,
I
think
one
of
the
things
that
would
be
important
is
also
to
understand
the
use
cases
for
a
vip
app.
So
some
of
them
will
be
escalating.
Maybe
report
a
problem,
but
I'm
I'm
pretty
sure
that
if
we
engage
with
you,
you
would
have
other
use
story
or
use
cases
that
you
might
want
to
use
it
for
as
well.
C
So
I
would,
I
wouldn't
necessarily
say
they're
using
the
same
app,
but
recognizing
it
would
be
the
right
way.
It
might
be
hey.
Well,
actually,
there's
all
these
other
things
that
we
want
to
do,
particularly
for
that
user
story,
so
there's
different
ways
that
we
could
get
to
that
to
that,
but
yeah
absolutely
having
recognition
of
who
someone
is
is
something
that
you
can
do.
Yes,.
A
Okay,
so
we've
still
got
some
questions
going,
unfortunately,
yeah
I'd,
say
counselor
taylor.
F
Thank
you
through
the
chair.
How
many
different
operational
programs
does
the
city
have
and
how
many
would
these
have
to
connect
to
so
we
could
have
four
different
operational
systems
through
the
organizations.
That's
doing
their
individual
role
where
this
information
is
captured,
and
it's
obviously
has
to
be
updated,
a
certain
point
and
it's
obviously
managed
at
different
levels.
How
many,
how
many
of
these
programs
do
we
have
and
how
many
actually
integrate
together
to
to
make
a
streamline
of
capturing
this
information
that
we're
not
having
to
constantly
update
to
get
information
in
and
back
out.
C
Through
you,
mr
chair,
so
in
terms
of
the
mobile
app
there
are,
there
are
two
key
systems
that
that
information
normally
goes
into
the
local
government
platform,
which
is
pathway
and
our
asset
register,
which
is
our
sap.
So
those
are
the
two
ones,
but
that's
that
said,
we
have
a
multitude
of
systems.
We
have
over
200
applications
here
at
the
city.
Integration
is
something
that
we
have
started
to
do.
C
We
have
begun
with
our
hr
systems
and
integration
in
that
place,
and
certainly
we
intend
to
look
at
integration
and
bringing
those
systems
together
over
the
next
couple
of
years
that
that's
part
of
our
ict
roadmap.
G
Thanks
more
just
in
regards
to
councillor
toes's
comments,
I
do
understand
the
vip
thing,
but
I
don't
know
if
that's
ideal,
I
don't
know
my
perspective
is
more
just.
We
need
a
reliable,
efficient
app
if
something
was
urgent
or
more
substantial.
I
wouldn't
have
thought
an
app's,
probably
the
best
avenue
for
it
like
I've
used
the
app
myself
and
I've
been
trying
to
encourage
residents
too.
D
Is
that
working?
Thank
you
as
part
of
a
future
app.
D
We
would
certainly
like
to
be
able
to
see
the
business
rules
within
the
app
that
enable
a
customer
to
click
to
call,
so
if
they
are
using
the
app
and
they
want
to
submit
something
which
they
feel
is
quite
urgent,
they
would
have
that
option
available
to
them.
A
Okay,
thank
you.
So
you
had
on
one
of
your
slides
the
new
app
design
reporter
problem
where
you
had
a
q
code,
and
I
think
that,
even
though
he
can't
be
here
today,
councillor
vorster
struck
out
with
a
cue
code
of
his
own
for
something
in
varsity.
So
is
that
not
dissimilar
to
what
he
was
looking
to
do
on
that
asset?.
C
A
Yeah,
so
I
think
from
memory
it
was
a
tunnel
where
there
was
being
tagged
and
he
wanted
people
to
be
able
to
easily
logger
service
request.
So
I'm
not
too
sure
of
the
finer
details,
but
he
invented
something,
so
it
might
be
between
now
and
full
council.
If
you
could
do
me
a
favor
and
reach
out
the
council
of
bolster
and
ask
him
whether
or
not
that
was
a
path
that
he
was
interested
in,
that
would
be
appreciated.
A
So
counselors.
Are
there
any
other
questions,
counselor
patterson.
Do
you
want
to
there?
So
there
are
some
minor
changes
to
the
initial
office's
recommendation,
but
so
you're
happy
to
move
it.
Would
anybody
like
to
second
it
hey,
hey
counselor,
tyler's
gonna,
second,
it
counselor
patterson.
Would
you
like
to
speak
to
it.
B
A
A
So
counselors
item
seven
is
a
closed
item
and
it
is
largely
because
it
deals
with
the
movement
of
staff,
I'm
assuming
industrial
matters
affecting
employees,
so
I'm
happy
to
move
to
closed
and
secondary
councillor
hamel,
because
it
involves
the
corporate
structure
report
and
it's
only
fair
that
we
actually
make
a
decision
and
close
dividend
packs
on
staff.
So
all
in
favor,
okay,
we'll
move
to.
A
A
So
we're
streaming
matt
thanks
so
item
seven
I'll
move
it.
I
won't
read
it
out
loud
counselor,
pauline
young's,
going
to
second
it.
Anybody
have
any
comments.
Excellent,
all
in
favor
carried
unanimously
counsellors.
Is
there
any
general
business
excellent,
we'll
call
it
a.