GitLab / AMA - Being/Becoming a Senior/Staff Support Engineer

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GitLab / AMA - Being/Becoming a Senior/Staff Support Engineer

These are all the meetings we have in "AMA - Being/Becoming…" (part of the organization "GitLab"). Click into individual meeting pages to watch the recording and search or read the transcript.

4 Apr 2023

Ask me anything session with Senior Support Engineers.
https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/4954
  • 12 participants
  • 1:02 hours
hi
support
thanks
technical
senior
staff
gitlab
general
significantly
uk
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26 May 2022

Staff Support Engineers discuss questions about their role asked by others on the Support team.
Panelists - Cynthia "Arty" Ng, William Chandler, Drew Blessing
Facilitator - Keelan Lang

https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/4247
  • 8 participants
  • 47 minutes
staff
hi
onboarding
gitli
general
cynthia
invited
keelan
thanks
getting
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9 Dec 2021

The goal of this meeting was to answer questions about becoming and being a Senior Support Engineer

Details: https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/3886

Facilitator: Bo Carbonell

Seniors answering questions:

* Ben Prescott EMEA
* Katrin Leinweber EMEA
* Harish Ramachandran AMER
* Katrin Leinweber EMEA
* Ronald van Zon EMEA
  • 7 participants
  • 32 minutes
promoted
intimidating
senior
support
interview
experience
imposter
staff
having
intermediate
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9 Dec 2021

The goal of this meeting was to answer questions about becoming and being a Senior Support Engineer

Details: https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/3886

Facilitator: Alvin Gounder

Seniors answering questions:

* Anton Smith, New Zealand, APAC
* Cynthia ”Arty” Ng, Canada, AMER
* Greg Myers, USA, AMER
* Alexander Strachan, Australia, APAC
  • 5 participants
  • 26 minutes
senior
reasons
achievements
engineers
assistant
decision
personally
onboarding
slowly
support
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9 Dec 2021

The goal of this meeting was to answer questions about becoming and being a Senior Support Engineer

Details: https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/3886

Facilitator: Bruno Freitas

Seniors answering questions:

* Vlad Stoianovici, Romania, EMEA
* Katrin Leinweber, Germany, EMEA
* Ben Prescott, UK, EMEA
* Ronald van Zon, Netherlands, EMEA
  • 10 participants
  • 45 minutes
hi
proceed
staff
initially
tom
interview
joined
responsibilities
today
ron
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