►
Description
Meeting with Tatyana, Nuritzi, Amanda, and Christina on 2021-03-23
A
Word
on
this
computer:
okay,
cool
all
right,
so
I'll
start
off.
My
name
is
naritzi
sanchez
and
I
am
the
senior
open
source
program
manager.
I
run
the
get
lab
for
open
source
program
and
also
the
git
lab
for
startups
programs
and
basically
it's
part
of
our
community
program
offering
so
like
christina's
edu
educational
one.
We
basically
give
our
top
tier
away
for
free,
plus,
50,
000,
ci
minutes
to
qualifying
customers
or
qualifying
program
members
and
so
yeah.
B
Sure,
thank
you,
so
I'm
christina
and,
as
rizzy
said,
I
run
the
gillette
for
education
program,
which
rolls
up
to
community
relations
as
well,
and
we
give
free
licenses
unlimited
of
our
top
tier
either
self
managed
or
hosted
to
universities
for
free
for
the
purposes
of
teaching,
learning
and
research.
Only
so
if
they
want
to
use
it
to
administer
the
university
or
run
what
we
would
call
in
the
us,
we
call
it
professional
I.t
services,
but
it
could
be
different
information
technology.
B
B
I'm
a
paid
license,
so
I
just
were
on
the
free
side
but
as
tatiana,
and
I
got
to
meet
the
other
day
because
there's
some
interesting
challenges
with
our
gitlab
for
campuses
program,
which
is
trying
to
combine
both
the
free
and
the
paid
world
together
into
one
offering,
which
is.
I
guess,
and
I
came
up
with
the
idea-
and
I
was
hoping
to
hand
it
off,
but.
B
Happened
so
so
I
guess-
and
I
do
work
a
little
bit
by
nature
of
that
on
the
on
the
paid
side.
So
that's
why
we
crossed
paths
earlier
in
the
week
and
just
a
tiny
bit
of
history.
We,
the
the
programs,
are
very
large.
The
education
one
is
up
to
two
million
users
all
time
and
I
think
nurses
is
getting
very
close
to
1
million
all
the
time
right.
You
know
you're
in
the.
I
can't
remember
I'm
sorry.
B
B
While
we
review
an
application,
then
we
create
an
opportunity
and
we
build
a
quote
and
we
send
the
quote
for
signature,
call
back
it's
a
lot
of
work
for
a
zero
dollar
transaction.
Basically,
and
we
used
to
have
six
people
doing
the
work,
and
then
we
had
some
internal
team
changes
in
marketing
and
the
six
people
are
no
longer
with
us
for
the
most
part,
they're.
Definitely
not
doing
this
work
anymore.
So
right
now
we
have
a
temporary
contractor
who's,
doing
a
fantastic
job
alex
and
he's
processing
all
the
applications.
A
A
Thanks
so
basically
there's
we
we
have.
We
need
to
find
a
way
to
automate
the
verification
process
as
much
as
possible,
so
that
we're
not
manually
reviewing
every
single
little
thing
and
just
so
that
we
ensure
the
that
people
actually
qualify
so
share
id
is
the
solution
that
we
found
would
work
best,
specifically
or
or
especially,
I
should
say
for
the
edu
program,
because
their
bread
and
butter
is
really
around
educational
institutions
and
student
discount
programs.
A
So
if
you've
ever
like
applied
for
an
apple
student
discount
or
something
like
that,
it
does
that
it
verifies
that
you
belong
to
an
institution
and
then
can
do
the
instant
approval.
So
we're
pursuing
share
id
for
open
source
and
for
startups
it's
not
quite
as
they.
They
don't
have
a
database
essentially
of
all
of
the
open
source
projects
that
exist,
or
you
know
all
of
the
startups.
A
So
we're
still
going
to
have
to
do
some
sort
of
manual
verify
verification
for
those
two
and
then
send
a
coupon
code
ourselves.
Once
we
manually
somewhat
manually
verify
that
they
qualify
for
the
program
and
then
we
are
sending
them
to
the
customer
portal,
which
is
where
you
come
in
and
they
will
be
able
to
self
check
out.
Also
do
southward
news,
it
won't
be
auto
renew,
but
they
will
be
able
to
go
back
to
share
id,
apply
for
a
renewal
and
then
get
a
coupon
code.
For
that
as
well.
B
A
C
B
C
A
C
B
Yeah,
so
I'm
the
dri
for
nonprofits
at
get
lab,
and
we
don't
have
a
formal
program
primarily
because
we're
afraid
that
once
we
open
that
door
we'll
be
flooded
and
we
were
pretty
full
with
six
people
doing
this
work
full-time
so
and
now
we
only
have
one
and
we
we
could
go
with
your
id
to
verify.
500
501
3c
is
what
I
think
I
don't
know
if
that's
worldwide
or
that's
just
in
the
us,
but
I
know
at
least
from
the
us.
It's
it's
a
official
filing
that
you
that
you
make.
B
Have
that
kind
of
database
available,
sheer
id
does
not
yet
so
I
know
there
are
other
companies
that
provide
that
as
a
service.
So
it's
it's
basically
just
not
that
the
company
doesn't
value
nonprofits.
It's
just
that
it's
more
of
it's
actually
capacity.
You
know
quite
free
stuff.
Oh
that's
one
thing
that
would
be
awesome
that
I've
learned
since
working
yourself.
Yes,
I
think
we're
just
right
now
we're
doing
it
and
basically
and
they,
if
an
executive
sponsors
it
we're
doing
it
manually.
A
And
just
some
additional
information,
so
the
open
source
program
we
will
go
through
share
id
in
the
sense
of
like
asking
people
to
apply
through
share
id
and
upload
screenshots,
something
that
is
currently
not
part
of
our
process.
Right
now
and
that'll
help
us
more
easily
verify
that
they
meet
the
requirements
and,
in
a
later
iteration
I'd
like
to
find
a
way
to
further
automate
that
for
open
source,
for
example.
A
C
D
D
Oh,
in
my
mind,
we're
tapping
into
the
gitlab.com
flow
okay.
So
in
customer
start
we
have
two
different
flows.
One
has
been
coded
on
the
ee
code
base,
the
other
one
has
been
coded
on
the
customer's
dot
code
base,
so
git
lab
versus
customer
stop
and
in
my
minds
the
whole
time
I
totally
missed
it,
we're
doing
it
on
gitlab.com
and
what?
What
does
that
mean?
D
D
It's
self-managed
or
sounds
so
they
are
allowed
in
the
in
the
first
step
to
decide.
Are
they
just
if
they
want
self
managers,
ask
yeah
and
one
right
so
they're
deciding
there
if
they
want
self
manager
or
sas,
and
so,
if
they
are
self
managed,
we
could
just
build
a
flow
on
customers.
for
them
and
then
build
a
flow
on
gitlab
forward.com,
that's
an
awful
lot.
So
what
we've
landed
on
is
we're
going
to
build
one
flow,
we're
building
a
customer
chat
and
there's
no
way
to
do
the
create
a
group
thing
now.
D
So
we
have
a
redundant
question
so
we're
going
to
bring
the
user
into
customers.
once
they
follow
the
link
and
we're
going
to
say:
do
you
have
a
do?
You
have
a
group
and
put
them
through
those
steps
and
if
they're
self-managed,
then
they
go
to
them.
So
just
a
heads-up
of
that's
gonna
change.
So
there's
a
couple
extra
screens,
basically
tldr,
there's
a
couple
extra
screens
that
I
didn't
envision
being
part
of
the
user
experience
that
will
need
to
be
because
of
the
fact
that
we're
building
on
customers
got
it.
D
D
D
Perfect,
okay,
so
that
works.
They
cannot
serve
up
a
different
coupon
code
based
on
youtube.
So
what
the
coupon
code
is
doing
titanic
is
it's
unlocking
the
ability
to
confirm
the
purchase
according
to
purchase?
It's
a
zero
dollar
order.
The
skus
in
zura
are
such
a
zero,
so
the
coupon
code
isn't
actually
doing
any
discounting
it's
acting
as
a
pass
to
to
get
in
right,
so
that
just
anybody.
C
D
D
We
need
the
flow
to
know
which
sku
it's
using.
Oh,
I
guess
no,
we
can
pop
it
when
they
pick
it.
They're
gonna
pick
it.
Okay,
they're
gonna
pick
it
that's
right
all
right,
so
they
get
one
link.
They
follow
the
link.
The
link
takes
them
to
the
first
step
of
customers
portal
and
that
is
sign
in
or
register
with
customers.
D
D
D
Vendor
side,
we
need
the
stuff
from
the
vendor
as
well
into
one
soup
to
nuts
kind
of
display,
okay,
so
anyway,
so
then,
so
they
follow
the
link
they
get
to
the
registration
of
customer
staff.
If
they're
not
already
registered,
they
register
or
they
sign
in
then
they
get
the
is
the
sas
they're
self-managed.
They
pick,
they
pick
one,
and
that
is
what's
going
to
tell
the
flow
which
sku
to
use.
D
D
D
B
C
B
D
D
Something
we
should
maybe
think
about
is
modifying
well,
once
this
deploys,
we
need
to
modify
the
success
emails
for
the
license
and
for
the
sas
provisioning,
because
currently
the
sas
provisioning
congratulations
is
sending
out
and
saying
go
open
a
support
ticket
to
finish
provisioning.
We
need
to
stop
that
and
the
license.
Do
we
want
specific
information
about
the
license
community
team,
like
anything
different
than
a
paid
subscriber
would
receive
like?
I
think
the
current
email
is
just
like:
hey
thanks
for
your
subscription.
Here's
how
to
activate
your.
D
Yeah
we
can
customize
it
for
oss,
but
I
don't
think
we
need
to
like.
I
don't
think
first
for
self-managed
there's
anything
specific
to
communities
that
would
be
different
than
a
paid
subscriber,
there's
difference
in
sas,
because
we
are
now
going
to
fix
the
problem
of
having
to
manually,
generate
you
know
or
manually
contact
support
to
provision
your
services.
D
D
D
Okay,
okay,
so
we
just
have
a
couple
to
do
to
look
at
these
follow-up
emails,
but
then
another
thing
titania
that
people
are
talking
about
a
lot-
is
unrelated
community
programs
but
related
to
what
we're
building
is
the
coupon
code.
They
want
to
bring
it
for
sale
and
so
thinking
about
the
fact
that
we're
implementing
it
for
community
programs
should
we
be
extending
it
to
the
general
purchase
flows
in
the
future
and
if
so,
when
is
it
used?
So
just
as
a
side
note
for
you.
D
C
C
Yeah
be
curious
to
see
how
it
was
implemented,
what
about
kind
of
going
back
to
emails?
So
it
sounds
like
there
is
a
re-verification
process
for
renewal,
we're
not
out
of
renewing
anyone.
Is
there
like
something
we
need
to
put
in
place
for
sending
a
renewal
like
before
x
many
days
before,
renewal
happens,
follow
this
process
to
re-verify.
B
Yeah
and
tatiana
just
for
kind
of
context,
the
there
is
someone
of
an
urgency
around
creating
renewals,
because
we
are
attempting
to
extend
our
contractor
due
to
the
so.
This
work
got
shifted
a
little
bit
back
in
priority,
and
so
it's
going
to
take
a
little
bit
longer,
so
we're
extending
the
work,
we're
extending
our
contractor,
we're
trying
to.
I
don't
know
where
it's
if
I
probably
missed
an
update
on
where
we're
at
with
that,
but
we're
trying
to
extend
them.
B
I
think
we
decided
to
september
first,
but
the
problem
is:
is
that
if
they
leave,
then
there's
no
one
left
to
me
and
only
process
these
except
rincey?
And
I
and
it's
basically
a
full-time
job,
and
if
we're
you
know,
then
we're
going
to
be
stuck.
Even
though,
with
new
licenses
we
can,
we
can
use
the
coupon
code.
B
B
A
A
C
A
One
have
one
set
of
terms
and
then
the
startups
one.
I
think
we
mentioned
that
we
just
needed
checkbox
to
let
people
know
that
they
only
qualify
for
12
months,
as
opposed
to
like
being
able
to
renew,
and
then
I
think
I
said,
oh
and
the
other
point
that
I
wanted
to
make
is
that
we've
gone
back
and
forth
on
an
account
ownership
policy.
A
So
basically,
this
is
once
the
account
gets
to
salesforce
like
who
owns
it
and
in
the
past
it
was
christina
and
I
owning
the
program
numbers.
But
the
sales
ops
team
has
said
that
it
would
be
best
if
the
sales
team
could
own
all
opportunities,
but
they're.
Creating
a
special
field
called
something
like
pro
community
program
owner
and
that
will
be
set
to
either
christina
or
I
based
on
the
skew
or
like
that's
the
ideal
situation,
and
I
think
we
would
need
your
help
to
make
that
happen.
B
B
Then
there
will
be
the
community
program
field
on
the
account
and
we
will
be
listed
as
the
community
program
owner
for
the
for
that
field,
but
that
mercy-
and
I
should
own
the
opportunities
that
come
through
on
our
sku
and
that's
really
important-
that
sku
information
being
passed
over
to
salesforce
and
I
know
there's
other
development
work
happening,
because
that's
how
we'll
track
our
metrics
that
are
we'll
update
our
dashboard
and
hopefully,
sales
apps
will
be
able
to
populate
those
fields.
Based
on
this
view,.
B
D
D
D
D
This
new
metadata
to
update
that
field,
so
the
customer's
job
tells
salesforce
what
to
do
with
this
information
and
directs
salesforce.
So
we
have
to
add
the
here's
information
that
you
must
append
on
these
custom
fields,
and
so
umaro
and
lana
are
very
good
at
this
work.
They
have
the
most
information,
but
you
can
create
the
license
issue
and
then,
king
james,
to
say
hey.
This
is
going
to
be
needed,
but
you'll
have
to
be
like
the
quarterback
to
make
sure
it
gets
coordinated
and
scheduled.
D
The
other
thing
is
I
just
want
to
mention,
for
your
information
tatiana
is
that
the
blocker
here
is
going
to
be
front.
End
really
we're
just
so
limited
on
front
end,
and
that's
why
this
thing
will
push
down
so
scheduling
the
renewals
on
front
end
board
as
soon
as
you
can,
even
if
the
ux
and
requirements
aren't
even
done,
is
it
good
like
create
your
print
initiative
for
renault
yeah
and
schedule
for
14
and
just
like
ear
market
and
then
get
them
to
break
it
down
in
14
as
early
as
they
can
wait.