Hi, my name is sarah weldner and I'm the senior product manager for the monitor stage here at gala. Welcome to the 13-12 milestone kickoff for 1312 we're going to be focused on the next piece of incident management and gitlab, bring it back complete, so in 1312 we'll be working on escalation policies. Escalation policies are an important component of an incident management. Workflow escalation policies work with schedules to make sure that a company never misses alerts once you've set up a set of rotations in a schedule.

You've now got a series of team members that are rotating on call, but what happens if the on-call responder misses the page or is simply not available escalation policies make sure that another responder or a backup is ready to respond to the controller immediately. It acts as a safety net for those teams, escalation policies are made up of time, boxed steps where users can customize what schedules get notified at what time intervals.

So that is going to look like this within gitlab for the first iteration of escalation policies within git lab we're going to enable users to create a single escalation policy.

When you create that you'll be able to create different steps at different time intervals and indicate which schedules are going to be paged, the on-call responder in the first one does not respond at the indicated time, it'll escalate to the next step and start paging. The next person. Thank you for watching.