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Description
The Imperative to Stop Being Lazy and Do Better - Brendan O'Leary, GitLab
Speakers: Brendan O'Leary
There are a lot of challenging, unsolved problems in software. Building accessible, inclusive, smart software is a solved one...do better. My last name is valid. Despite what countless apps and websites have tried to tell me, it is reasonable to have an apostrophe in a name. I get it; SQL is hard. But it doesn't "solve" the problem to have validation, saying, "Please enter a valid last name." Talk about *invalidating* someone's experience in life. And that's not even that big of a deal. But this kind of carelessness is all too common in tech. Many other people's identities are marginalized even more severely when developers are careless. In this talk, we'll examine examples of each of these types of inclusion. We'll show how these issues have already been solved; it just requires the determination and compassion to choose to make our products more accessible and more inclusive.
For more Continuous Delivery Foundation content, check out our blog: https://cd.foundation/blog/
A
Despite
the
title,
I
won't
actually
be
berating
everyone
today,
for
being
lazy,
lazy,
isn't
even
the
best
word
for
it,
but
it
was
the
best
one.
You
know
to
put
on
a
title.
I
guess
the
germans
probably
have
a
better
word
for
exactly
what
I
mean
here,
but
I
don't
speak
german
and
side
note
if
you
do
speak
german,
and
there
is
a
word
for
what
I
mean
please.
Let
me
know
what
I
do
mean
is
this.
A
There
are
a
lot
of
hard
problems
in
computer
science
in
scaling
apps
in
working
together.
You
know
with
other
people
and
other
developers
and
shipping
code
into
production.
I
get
it.
I've
been
on
lots
of
sides
of
that
aisle
and
I've
spent
time.
You
know
running
product
and
engineering
groups
for
proprietary
healthcare,
software
companies.
A
A
At
the
same
time,
though,
there
are
many
many
many
solved
problems
in
computer
science,
unless
you
have,
you
know
very
advanced
use
cases.
Most
of
us
are
not
writing
machine
code
or
you
know,
creating
our
own
processor
or
doing
really
low
level
memory
management.
Those
are
solved
problems
that
we,
you
know
take
for
granted.
Well.
A
I
want
to
talk
about
a
few
stories
around
accessibility
and
inclusion
and
then
talk
about
how
many
of
these
are
solved
problems
and
in
the
end
I
hope
I
can
encourage
you
to
re-evaluate
and
understand
your
own
designs
and
software
and
build
a
better
world
where
everyone
can
contribute
I'll,
introduce
myself
in
detail
a
little
more
later,
but
I
want
to
start
with
a
personal
story
about
my
name
specifically
my
last
name.
My
last
name
is
o'leary.
A
It
stands
for
son
of
leary
back
in
the
time
where
you
know
there
were
feudal
lords
in
ireland
if
there's
still
some
lordship
out
there
that
I'm
due
I'm
unaware
of
it.
My
family's
been
in
the
united
states
for
some
time,
it's
fun.
To
spell
this:
on
the
phone
for
people
right,
capital,
l,
capital,
o
apostrophe,
then
capital,
l,
then
a
lowercase
e,
a
r
y,
and
that's
just
with
humans.
A
It
goes
by
many
names
and
many
unicode
characters,
and
actually
it
can
cause
a
real
problem
for
folks
who
are
using
a
database
right
or
you
know
you
might
even
get
my
favorite
version
of
my
name
when
you
make
you
know
rendering
stuff
safe
for
html.
We'll
get
this
it's
simultaneously.
My
favorite
and
my
least
favorite
version
of
my
last
name,
and
it
really.
You
know
I
get
it.
A
Sql
injections
are
scary,
someone
putting
javascript
into
an
input
and
getting
it
to
run
on
someone
else's
computer,
very
scary,
but
there
are
ways
to
handle
this
much
better
than
many
websites
do
today.
The
typical
response
is
to
do
some
client-side
evaluation
and
just
reject
things
that
we
don't
like,
but
that's
also
the
lazy
way.
A
So
if,
instead
of
working
to
understand
the
you
know,
differences
that
exist
and
try
their
best
to
account
for
all
of
them,
they
just
restrict
name
fields
to
fit
into
the
box.
That
they've
decided
is
acceptable,
but
there's
a
problem
with
that.
It
can
quite
literally
invalidate
a
person's
personhood,
especially
given
that
they
then
write
a
warning
back
to
me,
which
is
your
last
name's
invalid.
A
Well,
that's
about
as
invalidating
as
you
can
get.
I
think
right.
It's
literally
saying
it's
unvalid,
my
last
name
isn't
invalid.
Maybe
it's
invalid
for
your
form,
but
that's
because
you
were
too
lazy
to
escape
characters
that
you
didn't
expect
and
you
just
put
arbitrary
restrictions
on
names,
and
this
doesn't
just
happen
with
no
name
or
small
websites
and
apps.
First
of
all,
the
state
I
live
in
in
the
u.s
maryland
I
was
born
there.
A
My
birth
certificate
shows
an
apostrophe
in
o'leary,
but
my
license
to
drive
has
no
apostrophe,
but
my
passport
from
the
u.s
federal
government
has
an
apostrophe
my
social
security
card.
Well,
actually
I
don't
know
I
didn't
pull
it
out
for
this
talk
and
I've
probably
already
given
away
a
little
too
much
detail
for
anyone
trying
to
steal
my
identity.
A
But
what
even
is
my
legal
name?
I
don't
know
if
I
know
the
answer
to
that,
but
you
know
I
do
know
that
if
you
try
to
steal
my
identity,
good
luck,
working
with
all
the
different
major
businesses
you
want
to
mess
around
with
probably
the
credit
agencies,
the
red
cross,
marriott's
rewards
program
best
buy.
None
of
these
major
organizations
with
budgets
in
the
millions
and
billions
of
dollars
can
figure
out.
How
do
I
add
a
slash
before
an
apostrophe
so
that
I
can
escape
it
and
put
it
in
the
sql
database.
A
A
So
you
know
some
folks
might
try
to
implement
community
guidelines.
They
might
have
a
different
order
for
surnames
and
given
names
and
lots
of
other
name
diversity
that
exists
that
we
talked
about.
It
can
also
impact
who
you
know,
people
who
character
wise
have
a
normal
name,
but
the
platform
decided
that
name's
invalid
right.
There's
lots
of
people
in
the
world
with
two
character.
Surnames,
don't
put
a
limit
arbitrary
limit
on
the
size
of
the
surname
and
when
you're
implementing
those
community
guidelines.
Sometimes
automated
is
not
the
way
to
go.
A
A
My
father
has
just
given
up
of
this
fight.
He
doesn't
even
try
to
add
the
apostrophe
anymore
to
any
online
form,
he's
just
accepted
that
the
world
isn't
made
for
him
being
somehow
even
more
stubborn
than
he
is
and
being
left-handed
and
used
to
the
world
not
being
made
for
me.
Has
me
still
fighting
for
this
and
calling
it
out
when
I
see
it,
neither
of
those
things
should
have
to
happen,
though,
right
with
inclusion
at
the
design
phase.
A
And
honestly,
I've
spent
a
lot
of
time
on
it
because
it
impacts
me
personally,
but
it's
not
even
that
big
of
a
deal
I
understand
it,
I
can
get
around
it.
I
could
even
you
know,
give
up
like
my
dad
did
and
go
about
my
life,
but
it
doesn't
start
and
end
with
names.
Unfortunately,
things
can
get
much
much
worse,
for
example,
gender
or
sex
on
a
form
right.
The
lazy
way
to
put
this
to
do
this
is
to
put
man,
woman,
other
or
female
male
other.
A
A
It
can
be
tough
to
have
that
as
a
gender
identity.
A
lot
of
the
world
doesn't
get
it
in
fact,
as
a
cis
male,
I
don't
completely
get
it,
but
I
do
know
that
my
friend
isn't
an
other.
I
know
that
my
friend
doesn't
want
to
be
unothered
by
other
people,
so
why
would
a
website
lazily
make
them
say?
I
am
other,
it's
honestly
completely
unacceptable
and
the
problem
of
identity
is
extremely
pervasive.
A
It
impacts
many
people
across
the
globe.
A
professor
was
talking
with
a
colleague
who
was
struggling
with
zoom
and
the
the
virtual
background
couldn't
get
to
work.
Does
anyone
have
any
guesses
about
what's
happening
here?
It's
exactly
what
you
think
the
algorithm
being
used
for
face.
Detection
works
great
for
people
like
me,
bald
white
dudes,
but
it
can
honestly
literally
erase
black
faces,
deciding
that
either
the
wall
behind
him
or
the
globe.
Well,
that
must
be
the
face,
and
so
it
just
erases
his.
A
A
I
have
to
add
here
that
twitter
actually
saw
this
post
commented
on
it
and
have
actually
fixed
it
and
they
fixed
it
the
easy
way
they
disabled
the
cropping
and
automatic
fitting
on
mobile
and
elsewhere,
but
the
fact
that
they
fixed
it
this
way
is
actually
very,
very
telling
for
all
of
us
getting
this
right,
an
algorithm
that
isn't
biased.
You
know,
based
on
what
the
inputs
that
we
give
it
are,
was
so
hard
that
not
even
twitter,
with
its
vast
team
of
engineers
and
really
smart
people.
A
I
know
a
lot
of
really
smart
people
who
work
at
twitter.
Even
they
decided
to
fix
it
the
easy
way
they
decided.
It
was
not
possible
to
do
the
cropping
right
with
an
algorithm,
so
they
just
don't
crop
them
anymore.
Again.
Even
with
this,
I
can
hear
some
people
saying
it's
not
that
big
of
a
deal
so
some
edge
cases
exist
people
with
names
that
don't
fit
into
two
nice
little
boxes
of
ascii
characters
or
okay,
but
we've
learned,
you
know
twitter
fixed
it
fixed
our
cropping
problem.
A
A
A
A
They
pull
him
out,
handcuff
him
on
his
front
lawn
in
front
of
his
family.
They
didn't
give
any
reason
or
details
beyond
a
warrant
that
had
his
picture
on
it
and
it
had
a
grand
lawson
grand
larceny
printed
on
it
when
his
wife
asked
for
more
information,
or
you
know
where
they
were
taking
him.
The
officer
literally
said
to
her
google
it,
mr
williams,
was
fingerprinted.
A
A
A
Mr
williams
held
up
the
picture
next
to
his
own
face.
No,
this
is
not
me.
The
picture
was
clearly
not
mr
williams.
So
what
happened
here?
The
detroit
police
department
had
spent
5.5
million
dollars
on
a
facial
recognition
system
from
dataworks
plus,
which
incorporates
technology
from
nec
and
rank
one
computing
to
run
facial
recognition
against
suspects
images.
A
A
Now
the
output
of
that
system
isn't
meant
to
be
evidence.
In
fact,
it
says
on
top,
this
document
is
not
a
positive
identification.
It's
bold
capital
letters
at
the
top.
It
says
it's
a
negative.
It's
an
investigative
lead
only
and
is
not
probable
cause
for
arrest,
but
what
the
officers
did
next
is
they
took
mr
williams
image
added
it
to
a
photo
lineup
with
five.
A
The
state's
prosecutor
moved
to
dismiss
the
case
and
without
prejudice,
meaning
mr
williams
could
not
later
be
charged
again
for
this
crime,
because
since
then
mr
williams
figured
out
what
he
was
doing
the
night
of
the
shoplifting.
He
was
driving
home
from
work
and
actually
posted
a
video
of
his
to
his
instagram
with
one
of
his
favorite
songs
on
the
radio.
A
My
name
is,
as
I
said
at
least
partially-
is
brennan
o'leary,
I'm
a
developer
evangelist
at
gitlab,
and
I
want
to
talk
about
how
we
design
our
systems
and
our
software
and
about
how
we
can
work
together
to
solve
these
kinds
of
problems.
We
know
a
lot
of
software
engineers
and
we
know
what
works
and
what
doesn't,
if
we're
able
to
apply
that
energy
towards
inclusion
and
accessibility
in
our
designs
and
in
our
software,
I'm
confident
that
we
can
make
the
entire
world
more
inclusive,
more
accessible.
A
A
A
A
A
A
I
live
in
the
usa
in
north
america,
and
so
I
have
that
perspective
on
the
world,
but
we
know
both
intellectually
and
with
data
that
the
world
is
much
much
wider,
much
more
diverse
place.
In
fact,
unless
you
live
in
asia,
you
don't
live
with
the
majority
of
people
and
regardless
of
where
you
live,
you
ex.
Your
experiences
are
going
to
be
different
from
someone
who
lives
on
the
other
side
of
the
globe
or
even
just
the
other
side
of
the
street.
A
If
there's
stairs
to
the
front
door
of
a
building,
you
have
to
also
build
a
ramp
somewhere,
so
that
folks
in
wheelchairs
can
access
that
building
as
well.
But
how
is
that
different
than
building
with
everyone?
Well,
if
I
required
a
wheelchair
to
move
around,
I
know
I'd
rather
go
in
the
front
door
rather
than
some
other
entrance.
A
A
A
So
we
have
to
be
sure
that
empathy
that
empathy
is
for
everyone,
don't
just
let
it
be
empathy
in
the
sense
of
well
as
a
product
manager.
I
want
to
be
able
to
blah
blah
blah,
be
able
build
real
empathy
that
includes
the
feelings
and
desires
of
a
diverse
group
of
people
and
brings
their
perspectives
directly
into
your
design
processes.
A
That
doesn't
mean
making
one
thing
that
works
for
all
people.
People
are
different
and
that's
okay.
That
diversity
makes
us
stronger,
don't
try
and
design
a
one-size-fits-all
solution,
design
a
solution
that
brings
all
of
the
diverse
ways
that
people
are
going
to
participate
in
using
and
experiencing
that
software
or
that
app.
A
A
You
also
have
to
learn
both
yourself
and,
if
you're,
a
leader,
you
have
to
make
room
and
time
for
your
team
to
learn.
There's
a
lot
of
amazing
resources
out
there.
I
have
a
link
to
some
of
them
on
buildingclusive.com,
but
if
you're
going,
if
you're
good
at
doing
your
own
research,
you
don't
have
to
do
that.
You
can
just
dedicate
the
time
to
it
and
you'll
be
able
to
do
it.
A
I
also
can't
recommend
enough
building
in
the
open
at
get
lab,
we're
not
only
an
open
source
project,
but
we're
an
open
company
building
in
the
open.
Can
you
know,
feel
really
scary,
or
you
know
odd
and
unnatural
at
first,
but
trust
me,
the
more!
You
allow
your
feedback
and
input
into
your
system,
the
better
the
outcome.
A
A
A
A
If
your
site
works
well
and
can
be
navigated
with
voice
recognition,
then
everyone
can
interact
with
it,
even
if
they
can't
use
a
keyboard
or
a
mouse
very
well
and
speaking
of
navigation.
If
it's
consistent
well
framed
and
well
framed,
then
everyone
can
interact
with
it.
Even
if
they
have
you
know
intellectual
disabilities
or
might
have
memory
issues
or
impairments
outside
of
the
web.
All
digital
assets
should
be
thought
of
under
these
lights,
right
games,
books,
etc,
and
it's
especially
important
when
designing
hardware.
A
A
A
A
You
can
foster
that
belonging
through
representation,
and
you
can
establish
accountability
on
day.
One
make
the
decision
that
you're
going
to
require
all
this
and
just
a
little
thing,
if
you're,
a
gitlab
user,
free
or
otherwise-
and
of
course,
I
hope
that
you
are,
you
can
add
automated
web
accessibility
testing
to
your
gitlab
ci
cd
pipeline
with
just
these
six
lines
of
yaml.
A
A
A
Hopefully,
even
if
you
don't
use
git
lab
you
should
sorry.
I
have
to
say
that
just
one
more
time
for
the
marketing
folks
to
be
happy,
you
can
add
accessibility,
testing
to
your
development
processes,
regardless
of
the
tools
you
use
with
this
and
for
the
detailed
code
here
you
can
visit
brendan.fyi
a11y
testing,
taking
even
some
small
steps
today
can
really
help
iteration
over
time
and
small
changes
made
today
will
add
up.
A
Obviously
we
can't
end
racism
just
by
stopping
one
act
of
violence
against
a
black
person
or
an
asian
person
or
another
person
of
color,
just
like
that,
we
can't
stop
all
the
bias
or
exclusionary
design
from
entering
our
designs.
Just
by
focusing
on
you
know
the
color
of
the
buttons,
but
if
everyone
in
your
organization
chooses
to
be
in
the
group
of
people
who
try
to
make
people
feel
more
included,
and
everyone
in
your
development
process
takes
responsibility
for
creating
inclusive
technology,
we
can
make
the
world
a
more
inclusive
and
accessible
place.
A
A
If
you
have
questions
I'll
be
in
the
chat
afterwards,
to
talk
more
about
your
thoughts
and
I'd
love
to
hear
your
feedback
after
the
conference,
the
best
way
to
get
in
touch
with
me
is
typically
through
twitter,
I'm
at
o'leary,
crew
and
my
dms
are
open.
I
also
do
have
an
email
address
that
I
sometimes
even
check.
So
that's
here
too
to
view
these
slides.
The
resources
I
mentioned
in
this
talk,
as
well
as
a
lot
of
other
resources
that
I'm
trying
to
gather.