GitLab Group Conversation, 9 Jul 2021

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From YouTube: UX Research Group Conversation Preview - 2021-07-19

Description

A preview of the content that will be covered during the UX Research Group Conversation that will be held on 2021-07-19

A

Hi everybody I'm adam smilinski, and I am the director of ux research here at git lab I'm here to briefly talk a little bit about what will be covered during our upcoming group conversation just to call out a couple highlights around what we learned.

A

We did some research around the system, usability scale theme around learning a little bit about how gitlab usability compares between now versus a year ago for a lot of our users.

A

So interviews were conducted to really understand it and understand the why, in back of it, there were some big surprises here. The main one was that uh for people that felt that there was indeed uh a positive change over that over the past year with usability the main reason: why was that they felt that they got used to it um and for people that either felt there was no change at all or a negative change. The main reason why they felt that way because they didn't get used to it.

A

So after diving a little bit deeper into this, uh there were really one big theme here and it's then it's low learnability within that there were four key areas. uh One was around non-technical users, one was learning curve and the last two navigation and discovery.

A

So I encourage everybody to look at the see everything we learned linked there, where you can get a lot more detail, but this was a very interesting study and just to talk a little bit about what will happen with this, there will be some ux okrs as a result of this, where we'll go deeper into learnability.

A

Additionally, there has been some ongoing work around metadata as well. uh This has been. This is a fairly large scale project because there's a lot to cover here, as one could imagine- and essentially this spurred off because of the feedback that we receive, that gitlab feels a little too cluttered.

A

So what was done was that we asked a lot of our users to actually rank uh what's most important to them um and also why so we're getting some of those results in now, so we have a view into that with merge, requests and also with issues. So I encourage everybody to look at those as well skipping a little bit ahead around what we're working on now.

A

So we will be looking a little bit closer into sus with our competitors, so what that means is we're going to be looking at how github users rates for github and also atlassian specifically for users that use both big bucket and jira, so they will be ratings us so that'll be uh very interesting. We just kicked that off. That should be done uh probably end of august.

A

At this moment, we're also going to be getting more of that meta data, some more information rolling. In with that because, as I mentioned, it's a very large project, rather than wait till it's all done, we are sharing out information as we're getting it, which is what those two previous slides were there beyond that uh there's also going to be some work around. Mrs that's related to the kr. That's happening this quarter as well, so lots of planning around the type of research we're going to be doing there.

A

Anna is on point for that, so she can definitely go into a little bit more detail with that and, lastly, we will be working on net promoter score as well and again. Anna is on point there as well, so I just wanted to stop there and just high level around what we're going to be covering and hope to see everybody there. Thank you.