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A
A
A
B
C
Yeah
so
I
typed
some
of
the
answers
there
Paul
there
was
a
me
around
like
the
September
23rd
like
a
couple
of
weeks
following
there
was
a
good
noticeable
drop
in
like
inbound,
mr
that
were
coming
in
from
the
wider
community
and
I
mean
people
I
mean
some
people
are
not
even
aware
that
that
was
happening.
So
I
think
a
lot
of
people
were
not
able
to
find
like
issues
to
work
on,
for
example,
because
see
issues
were
all
good.
A
D
A
F
I
can
take
that
hypothec
for
the
question
I'm,
so
I'm
new
as
the
senior
education
program
manager
just
a
month
in
here,
and
we
didn't
currently
have
a
target.
It
was
really
just
the
program
was
put
out
there
and
kind
of
a
self-service
model.
It
has
it's.
It's
really
amazing
how
many
people
have
come
to
the
program,
we're
at
742
universities
right
now
and
1.4
3
million
users.
So
there's
a
lot
of
people
finding
us
without
much
active
outreach.
F
So
my
goal
is
to
really
assess
where
we're
at
and
get
some
of
the
the
sales
operations
and
processes
lined
up
and
then
set
a
goal
from
there.
I
will
say
that
I
would
like
to
build
some
more
meetings,
meaningful
relationships
before
before
you
know
going
after
quantity,
so
quality
over
quantity,
but
I'm
definitely
open
to
to
any
inputs
and
thoughts.
There
yeah.
B
F
We
need
to
find
our
own
flavor
of
really
not
just
allowing
them
to
sign
up,
but
then
also
enabling
them
and
then
I,
think
there's
I
would
love
just
to
pick
a
couple
of
big
universities
that
are
that
are
well-known,
that
are
doing
some
really
exciting
things
and
build
out
case
studies
and
get
more
involved
and
in
collaborative
efforts
with
them.
That's.
C
Yeah
I'm
David
I,
don't
know
if
you
want
to
add
any
color
on
the
open
source,
but
I
just
typed
a
few
things
I
mean
a
few
sentences.
There
I
mean
we
don't
have
like
specific
targets
for
open
source
projects.
Either.
We've
mostly
been
kind
of
dealing
with
inquiries
that
come
in
sort
of
opportunistically,
but
hopefully
that'll
change
with
the
new
hire
that
we're
gonna
have
I,
mean
David
go
ahead
and
they
feel
free
to
add
any
other
comments.
There
sure.
A
C
A
Essentially,
I
mean
there's
been
some
reactive
opportunities
for
reach
out
to
to
project
that
mostly
assessment.
Like
really
saying
and
moving
suffering
here
for
struggling,
we
thought
retiring.
The
open-source
program
manager
we
have
we
do
have.
We
do
have
some
good
candidates
right
now
in
their
pipeline.
I'm
particularly
excited
about
and
yeah
I
mean
we're
hoping
that
in
the
next
few
extent
we
can
paint
a
much
better
picture
of
the
open
source
set
of
things
as
well.
That
said,.
B
A
If
you
look
at
slide
just
go
back
to
the
notes,
if
you
look
at
slide
22,
we
have
several
hats
on
success
and
engaging
with
some
leading
open
source
projects
over
over
the
year
and
I
mean
one
one
that
I'm
particularly
excited
about,
and
right
now,
I
have
been
working
on
on
this.
The
migration
of
the
foundation,
projects
to
Islam.
D
But
the
vast
majority
of
us
have
like
a
Twitter
account,
or
they
have
a
discussed
account
so
that
they
can
respond
to
things.
Everyone
has
a
good
life
account
and
I'm,
not
seeing
that
happening.
It's
in
our
process
and
Samantha.
Thanks
for
adding
the
link.
I
was
looking
for
that,
but
it's
been
used
zero
times
over
the
last
I.
Don't
know
what
dislike
retention
is
like
60
days
or
something.
D
How
can
we
make
sure
that
that
that
we
change
that?
If
this
is
true,
what
I'm
saying?
How
can
we
change
that
mindset
of
the
community
advocates
it's
not
about
responding
themselves,
but
it's
it's
about
connecting
the
company
to
to
the
wider
community.
It's
about
that
connection
and
and
they're
actually
by
responding
themselves,
they're,
not
creating
that
connection.
A
Who
answer
the
question?
Let
me
just
of
points
I
mean
one
is
I,
think
a
nullity
advocates.
It's
either
their
view
in
there,
particularly
Denis
were
outfitting.
The
team
do
something
that
we
do
stress
during
the
during
14
meetings
and
that
that
should
be
part
of
the
processing
we
are
involving
experts,
so
I
think
that's
well
understood
by
the
advocates.
A
This
is
something
that
they
follow
as
well,
but
there's
always
a
judgment
call
on
whether
there's
something
that
they
can
answer
quickly
themselves
or
when
they
and
they
require
an
expert
I,
feel
they're
still
in
terms
of
being
effective
they're
there
we
answer
that
I
think
it's
can
provide.
But
then,
if
something
is,
is
more
involved
or
something
really
requires
an
expert,
then
they
should
be
using
that
process.
I
think
the
visibility
that
you're
missing
if
you'll
be
looking
at
the
slack
histories.
A
The
fact
that
one
thing
that
that
would
be
struggling
with
and
I
play
myself
to
that
is
by
using
the
template
that
I
got
from
the
entities
that
they
have
to
build.
This
relationship
in
the
company
is
well
to
get
those
experts
to
to
to
answer
those
questions
and
they
do
to
indeed
go
to
get
lunch
and
sorry
to
slack
channels
to
to
ask
for
experts
to
to
answer
those
questions.
That's
one
thing,
but
they
tend
not
to
use
the
template,
because
it
sounds
very
automated
way
of
asking
for
people
to
engage.
D
G
I
can
just
chime
in
to
as
I'm
still
kind
of
learning,
where
the
best
places
are
to
ask
I
post
a
lot
in
the
questions
channel
and
then
from
there
and
often
rerouted
by
people
in
questions
to
go
to
different
channels.
So
I
think
that
that
questions
channel
I
can
quickly
look
up
how
many
times
I
myself
have
posted
in
that
in
the
past
couple
of
weeks,
and
that
would
be
a
good
indication,
at
least
of
the
different
things
that
I'm
reaching
out
to
experts
for
yeah.
D
Thanks
and
I
think
we
may
should
maybe
add
that
if
you
don't
know
which
channel
then
the
question
a
great
channel
to
ask
for
that,
but
I
think
everything.
That's
for
everyone
won't
scale
like
we're,
gonna
be
a
2000
company
and
if
next
year,
a
2,000
people
company,
so
we
we
have
to
not
only
do
we
need
to
familiarize
ourselves
with
the
external
environment,
but
also
internally
figure
out,
like
the
categories
page
should
probably
be
open
all
the
time.
D
Sometimes
try
to
do
it
like
I,
see
something
on
the
internet.
I
ask
and
they've
out
of
like
ten
times,
I've,
never
seen
a
question
from
a
community
advocate
asking
for
the
same
kind
of
help.
So
if
the
current
template
is
not
great,
then
we
should
change
the
template
if
we
always
want
to
use
a
different
text
I'm,
not
against
that.
But,
let's
make
sure,
there's
a
word
in
there
so
that
we
can
maybe
start
measuring
so
David.
D
Think
I'm,
not
saying
you
should
do
exactly
what
I
say
but
think
about
a
way
to
start
measuring
this,
because
it's
I
think
we're
under
ship.
Well,
let's,
let's
say
that:
are
we
under
shooting
and
it's
asking
internal
experts
to
help
or
do
you
think
it's
we're
doing
it,
but
when
on
average,
when
it's
needed
I.
A
Think
I
think
on
average,
when
it's
but
I,
think
one
point
that
I
think
I
agree
is
the
fact
that
we
do
not
often
reach
out
to
the
expert,
as
in
directly
we
tend
to
reach
out
to
the
chance
and
do
something
that
we
can
definitely
improve
on
I,
like
the
feedback
on
adding
some
way
of
measuring
it.
I
think
is
something
that
we
do
and.
D
Then
I'd
love
to
get
some
data
on
how
often
we've
did
it
like
compared
to
how
many
questions
we
got.
Let's
say
last
30
days
this
many
times
we
asked
an
expert
for
for
help.
I
I
don't
have
an
idea.
What
that
percentage
should
be
I
think
it
should
be
like
between
5
and
10%
and
I
think
we're
below
5%
right
now,
but
that's
all
assumptions
on
the
very
limited
data.
E
Ok
can
I
just
ask
a
question
to
you
SID
as
a
point
of
clarification,
so
I
I
do
know
this
like,
for
you
know
the
advocates
say:
I
think
they're
doing
a
you
know
a
pretty
good
job
being
proactive
and
asking
for
help.
I
think
there's
the
disconnect
you
know
is
that
and
I
don't
know
this,
certainly,
but
so
Samantha
correct
me
if
I'm
wrong
but
I
think
after
they
get
the
answer.
Oftentimes
they're
the
one
responding
to
the.
E
What's
going
wrong,
so
there's
so
I
think
it's
like
the
discovery
of
the
answer
is
one
piece,
but
then
it's
like
who
is
doing
the
follow-up
is
another
piece
and
I
just
want
to
make
sure
that
we're
coming
up
with
a
solution
that
solves
you
know
the
bigger
problem
or
both.
You
know
both
problems
and
not
just
one
so
I
just
wanted
to
get
a
point
of
clarification.
There
yeah.
D
And
that's:
why
that's
why
it's
such
so
a
problem
that
the
template
isn't
used,
because
now
we
what
I
see,
is
exactly
what
you
said.
You
just
asked
for
the
answer
and
then
they
go
back
and
answer
the
question
online.
There's
a
reason
for
the
template.
We
don't
want.
We
don't
want
to
answer
a
question.
We
want
to
connect
people,
we
want
to
build
relationships
between
people
in
the
wider
community
and
people
in
the
company
and
that's
what's
not
happening,
because
the
community
advocates
acts
as
a
shield
almost
as
a
transfer
station.
D
That's
not
what
we
want.
We
want
the
people
who
work
at
gate
lab
to
go
out
to
the
wider
community
and
connect
there,
and
if
there's
then
a
follow-up
question,
we
want
the
community
to
feel
comfortable
reaching
out
to
that
expert,
directly
we're
getting
isolated
from
the
Hawaiian
community
as
a
company
and
every
time
that
connection
is
made.
It's
it's
further
isolation
for
us
as
a
company.
E
Said,
if
you
don't
mind,
I
would
be
happy
to
put
myself
out
a
little
bit
of
the
mercy
here.
This
just
said.
15
minutes
ago
somebody
asked
in
the
product
channel
one
of
the
advocates
I
think
asked
hey
this
Twitter
user.
Had
this
question
about
the
connection
between
repos
and
issues
and
I
provided
a
direct
response
and
I
just
wanted
to
share
my
mental
thought
process
was
I
can
give
the
answer,
but
I'm
probably
don't
have
the
time
to
stay
engaged
with
that
user
over
the
next
hour
or
two
to
follow.
D
Up
and
yeah
that's
great
and
the
advocates
will
see
that
and
they
will
ping
you
again
on
slack
or
the,
and
if
they
can
ping,
you
they'll
pick
someone
else.
That's
that's
their
job
to
route.
Those
next
questions
to
the
right
person.
But
what
do
you
think
that
the
person
outside
in
the
wider
community
is
more
impressed
with
if
they
get
an
answer
from
the
community
advocate
or
from
the
director
of
product
Ops?
That
is
relevant
to
their
problem?
We
need
to
form
those
connections.
D
That
is
the
whole
goal
of
the
community,
advocates
to
basically
ping
the
people
inside
the
company
and
and
make
sure
they
they
follow
up.
Also
what,
if
you
know
an
answer
already,
but
it's
still
relevant
to
an
expert,
it's
okay
to
do
both.
Thank
you.
Both
you
respond
as
an
advocate
immediately
with
your
answer
that
you
can
answer
some
at
all,
and
you
ask
that
how's
the
person
in
the
company
to
jump
in
I
have
not
seen
that
happen.
A
single
time.
D
Want
link
something
workflow
and
I've
seen
this
happen
a
thousand
times
in
all
kinds
of
different
divisions.
So
please
don't
feel
bad,
but
we
should
refer
to
something
as
workflow.
We
have
3,000
pages
in
the
handbook
and
standard
operating
procedures,
they're
all
process,
they're,
all
workflow
they're,
all
FAQ
just
never
refer
to
them
as
that
refer
to
them
as
what
they
what
they
are
meant
to
solve.
So
things
like
workflow
or
fa
Q's,
or
something
organizing
by
format.
10
sequent
become
a
grand
back
because
there's
nothing
that
doesn't
fit
that
label.
D
D
D
Think
in
this
case
it
makes
more
sense,
I
think
I,
don't
change
it
and
I'll
change.
I'll
change
the
text
I'm
not
gonna,
put
workflows
in
there.
It
reminded
me
of
calling
fing
standard
operating
procedures,
and
that
was
a
really
bad
thing
that
happened
at
other
parts
of
the
company,
but
looking
at
this
this
makes
more
sense.
Thanks
no.
A
On
the
on
the
community
advocacy
channel,
the
part
that
that
we
tend
to
look
more
at
Orton
to
update
more
is,
is
this
overview
of
the
community
response
channels.
So
these
channels
need
to
have
the
links
to
the
each
one
of
the
workflow
so
that
you
just
click
on
them
and
then
see
how
we
working
on
on
each
one
of
the
channels.
That
page
was
in
there
simply
because
we
want
to
break
the
the
breadcrumbs
in
here.
It
was
all.
D
H
Thank
you.
So
you
know
inside
7:00
you
call
out
the
three
internal
columns
and
PR
crisis
ease
that
we
had
recently
and
I'm.
Just
wondering
not
some
time
has
passed.
Do
you
think
that
we've
fully
recovered
from
those
or
just
you
know?
What's
the
general
sentiment
that
we're
we're
seeing
within
the
community
I.
A
B
A
Everyone
in
the
in
the
intercompany
so
I'd
like
to
view
some
answers
view
as
well.
I
think
it's
difficult
to
tell
from
the
community
side
of
set
of
things,
because
some
of
the
effects
that
we
have
might
have
some
impact
that
there
are
very
visible,
but
perhaps
I'm
not
as
much
impact
for
us
as
they
as
they
might
seem.
We've
seen
members
of
the
committee
leaving
contributors
stopping
to
to
contribute,
but
what
we
have
also
seen
is
less
after
the
decisions
that
we've
made
we've
seen
less
negative
negative
comments.
I
think.
A
A
A
Practically
address
this
from
happening
in
the
future
and,
to
that
extent
I
think
I
think
we've
recovered.
There's
still
some
work
to
do,
but
but
there
will
be
more
to
come
as
well
as
it
was
saying,
as
we're
growing
as
a
as
a
company
we're
getting
more
and
more
attention,
we're
very
much
opening
everything
that
that
we
do
and
something
will
be
done
at
some
point.
A
So
I
think
it's
all
about
being
prepared,
sticking
to
our
to
our
values
and
then
yeah
whenever
we
need
to
to
change
his
tent
and
and
make
sure
that
that
we
do
them
and
don't
we
that
we
do
them
quickly
as
well,
that
the
other
say
I
mean
perhaps
someone
else's
must
be
involved
in
this
another
view
as
well.
I.
E
G
And
I
was
speaking
a
little
bit
with
will
on
slack
yesterday
about
this
on
the
social
team
and
I'm
just
kind
of
observing
how,
when
similar
discussions
about
github
are
coming
up,
how
and
when
get
lap
is
then
brought
into
those
discussions.
So
just
from
my
perspective,
it's
still
like
a
point
where
it
like
yesterday,
I
reached
out
with
looking
for
some
guidance
into.
How
is
our
team?
G
How
is
our
team
thinking
about
how
we
respond
to
these
discussions
when
they're
not
directly
about
gitlab,
but
gay
love
is
being
brought
into
the
discussion
and
I?
Think
it's
I
think
it's
just
a
it's
interesting
to
see
like
what
what
articles
are
posted
and
then,
when
things
get
brought
up
again,
even
if
maybe
they
aren't
something
new
or
new
news,
that's
coming
out
from
either
us
or
from
github
or
anybody
else,
who's
in
the
larger
calm,
sation.
A
H
That's
helpful,
you
know
I'm
just
trying
to
stand
kind
of
what
what
the
impact
has
been
and
I
think
I
have
a
good
sense
from
that
and
I
guess
it
will.
It
will
continue
to
evolve.
You
know
over
the
next
few
months
and
as
new
things
come
up
like
you
said
so,
I'm
glad
that
we
have
some
new
processes
and
things
in
place
to
to
be
ready
for
the
next
one
and,
like
you
said,
I
think
you
know,
we've
come
out
stronger.
A
Thanks
so
I
think
with
this,
we
don't
have
more
questions
and
we've
got
about
one
minute
left.
So
thanks
everyone
for
the
great
conversation
today
thanks
a
lot
for
the
patient's
thanks,
all
others
in
Christian
ate
an
inquiry.
Tov
of
knots
really
appreciate
it
and
everyone
else
will
be
having
winter
notes.
It
is
a
nice
facility.
Thank
you.
Everyone.