Description
This is the March 2023 Showcase for GitLab Service Desk SEG. We released native attachments for Service Desk emails, which allows external participants to receive uploads to a comment as a native email attachment. We also decided to deprecate the sidekiq delivery method for mail_room email ingestion in favor of the webhook delivery method. I made progress on custom email verification, including a new verification model, a move to a dedicated model for email credentials and merge requests for three verification email.
Showcase-Issue: https://gitlab.com/gitlab-org/incubation-engineering/service-desk/meta/-/issues/12
Find all videos in the playlist of the Service Desk SEG:
https://www.youtube.com/playlist?list=PL05JrBw4t0KoB04jd7TCRs9AHOms3hVsZ
You can find all resources on the Service Desk SEG handbook page :
https://about.gitlab.com/handbook/engineering/incubation/service-desk/
Please subscribe to this GitLab issue if you would like to receive notifications for all future updates:
https://gitlab.com/gitlab-org/incubation-engineering/service-desk/meta/-/issues/3
Additionally you may have a look at the feature exploration issue:
https://gitlab.com/gitlab-org/incubation-engineering/service-desk/meta/-/issues/2
If you want to learn more about Incubation Engineering at GitLab, please visit
https://about.gitlab.com/handbook/engineering/incubation/
Chapters
0:00 Intro
0:26 Native attachments for Service Desk emails
0:54 Deprecate sidekiq delivery method
2:28 Progress on custom email verification
4:55 Goals