►
Description
This speaker series is part 2 of a 4-month all-remote communication speaker series hosted by the Learning and Development team at GitLab.
A
Thank
you
for
joining
this
live
speaker
series
session.
This
is
in
case
you
haven't
been
part
of
the
other
series.
The
sessions
we've
had
this
speaker
series
is
being
hosted
by
the
learning
and
development
team
and
we're
focusing
on
conversations
that
are
specific
to
all
remote
communication
strategies.
A
So
we
had
a
speaker
in
january
from
prezi,
and
we
have
some
other
speakers
lined
up
for
the
rest
of
q1
to
talk
about
the
uniqueness
of
working
at
an
all
remote
company
and
the
kind
of
like
challenges
that
come
with
communication
between
people,
whether
we're
on
zoom
calls
or
whether
we're
talking
in
slack
whatever
mode
we're
using.
So
I'm
really
excited
to
have
maria
here,
I'm
a
huge
maria
fan.
I
think
she's
awesome
if
you've
taken
crucial
conversations.
A
You
might
recognize
her
because
she's
one
of
the
master
trainers
in
crucial
conversations
and
maria
today
is
here
to
talk
to
us
about
effective
communication,
specifically
around
text
based
communication
and
tone
and
like
the
kind
of
tone
that
we
assign
to
text-based
communication
when
we
read
it
or
the
tone
that
might
be
implied
to
our
own
text-based
communication,
which
I
think
is
a
really
unique
challenge
at
gitlab.
It's
something
I
think
about
a
lot.
B
C
B
So
one
of
the
programs
that
samantha
mentioned
crucial
conversations
for
mastering
dialogue
and
a
lot
of
other
content
there
plus
I
am
a
lifelong
talker,
so
I
saw
a
post
on
social
media
the
other
day
and
it
was
like
what
are
all
the
kids
who
were
told.
They
talked
too
much
in
school
doing
now,
and
I
like
laugh
because
that
is
me,
I'm
so
working
in
that
space,
but
I've
worked
aerospace
background.
I've
worked
in
some
tech
companies.
I
also
have
done
a
lot
of
work
with
criminal
justice
and
then
kind
of
whipped
up.
B
In
my
whole,
life
of
everything
went
to
school
for
an
international
mba
not
too
long
ago.
So
I
got
a
chance
to
spend
some
time
learning
about
business,
business,
communication
on
that
global
scale,
plus
working
different
places,
europe,
middle
east
and
asia.
Before
stepping
out
of
my
own
and
starting
to
work
as
a
consultant,
so
that
is
my
background.
I'm
in
savannah
georgia,
so
it
is
hot
here
like
it
always
is.
I
miss
winter
I
was
born
in
frankfurt,
grew
up
in
manheim,
germany,
and
then
we
moved
to
hot.
B
B
I
feel
like
it
sometimes
limits.
You
know
our
ability
to
really
understand
that
true
message,
when
all
we
have
are
the
words
and
it
makes
it
so
much
easier
for
misinterpretation
when
all
we
have
are
just
the
words
on
the
page,
and
so
I
think
it's
just
kind
of
interesting
to
see
where
there
are
similarities.
B
Sometimes
it's
that
big
gap
between
what
we're
able
to
interpret
it
and
mean
we
don't
have
all
of
the
other
things
that
impact
our
message.
I
want
to
say
a
statistic
I
heard
a
couple
years
back
was
in
communication.
Only
seven
percent
of
our
message
is
the
actual
words,
and
so
that
leaves
93
to
other
stuff
and
when
we
only
have
that
text-based
communication
like
we
have
like
a
big
gap
of
what
we
can
understand
that
stuff
to
me,
because
we
don't
have
the
rest
of
the
pieces.
A
B
So
I
feel
like
like
it
is
so
helpful
when
you
can
turn
to
somebody
and
say
hey:
can
you
read
this
when
we
get
those
messages?
I
think
the
first
part
is
just
us
recognizing,
like
I
may
be
misunderstanding
this
I
may
be
reading
into
it
and
it's
helpful
to
have
that
person
there,
but
I
even
feel
like
spread
out
working
remotely.
It's
always
nice
to
have
a
second
set
of
eyes,
especially
on
messages
that
you
really
feel
like.
B
Maybe
you're,
not
understanding
or
they're
coming
across,
creating
some
strong
physical
response
like
having
attack
a
temperature
check
with
another
person.
Maybe
a
colleague
or
a
trusted
peer
that
can
look
over.
The
message
is
also
helpful
because
back
to
us
not
having
all
of
the
pieces
of
the
communication
and
just
the
words
we
read
into
stuff
a
lot,
you
know
and
again
it
can
be
us
reading
into
someone
else's
message
or
us
like
getting
an
awareness
of.
Maybe
our
messages
being
misunderstood.
B
I'll
never
forget
once
having
some
of
my
colleagues
that
were
in
switzerland,
working
with
a
group
in
switzerland,
one
of
them
came
back
to
me
was
like
hey
just
want
to
give
you
some
feedback.
You
know,
people
in
switzerland
think
you're
rude
and
I'm
like
what
and
they
were
like.
They
think
you're
rude
and
I'm
like
what
did
I
do
and
it
was
all
through
email
and
the
problem
was
apparently
the
feedback
the
person
gave
me
is,
they
said,
look
at
their
messages
and
then
look
at
your
messages.
B
So
I
looked
at
their
messages
and
it
was
a
lot
of
message
that
was
like
hey
good
morning,
weather's
here
beautiful
in
basel,
then
they
would
get
to
the
work
and
then
it
would
be
like
a
nice
close
and
a
greeting,
and
my
messages
were
literally
like
good
morning.
I
need
this
this
this
this.
So
the
misunderstanding
was,
you
know
in
the
message
lost
in
translation,
literally
I'm
sending
messages
a
little
bit,
bulleted
direct
whatever
and
I'm
getting
messages
that
were
a
little
bit
more
relatable
personable.
B
C
B
Think
I
told
samantha
about
one
of
my
bosses
that
I
used
to
have
a
temperature
check
with
and
it
was
I
would
get
an
email
and
I'd
go
to
respond,
and
I
just
kind
of
say:
hey:
can
you
look
at
this
real,
quick
and
give
me
give
me
your
thoughts
and
she
would
literally
send
back
too
hot.
Take
it
down
a
notch
and
I'd
take
my
message.
B
Look
at
it
rewrite
it
a
little
bit,
send
it
back
to
her
she's
like
almost
there
getting
closer
like
take
it
down
a
notch,
and
it
was
definitely
those
messages
for
me
where
I
noticed
like.
Maybe
I'm
reacting
to
something,
or
maybe
I'm
responding
to
something.
Let
me
at
least
have
another
set
of
eyes
to
look
on
it,
and
it
was
so
helpful
to
kind
of
build
those
connections
with
someone
completely
separate
from
the
situation,
but
completely
willing
to
give
some
insight
to
my
messages.
A
Yeah,
that's
fascinating
and
like
we
could
spend
the
whole
call.
I
think,
talking
about
like
cross-cultural
text-based
communication,
because
your
example
is
so
such
an
interesting
example
of
how
we
communicate
differently
and
how
our
own
experiences
and
the
place
that
we
the
place
that
we
live
and
the
people
that
we
surround
ourselves
with
impact,
the
way
that
we
interpret
text
communication
and
what
we
expect.
A
B
A
B
Question
I
think,
like
step,
one
is
recognizing
like
whether
we
like
it
or
not.
People
tend
to
read
tone
into
our
messages.
So
I
think
that
first
thing
is
the
awareness
of
you
know,
I'm
sending
this
message
and
once
it
leaves
here
like
I
have
no
control
over
how
they
perceive
it
to
be,
and
that
awareness
should
make
us
more
intentional
about
the
the
message
that
we
want
to
send.
So
I
am
a
write,
a
couple
times
type
of
person.
B
I
will
write
the
email
message
step
away
from
it
for
a
little
bit
go
back,
reread
it
try
to
put
myself
in
your
best
case
scenario.
How
might
someone
interpret
this
worst
case
scenario?
You
know
how
might
someone
interpret
this
to
just
really
be
impactful
in
just
the
creation
of
it
and
and
really
trying
to
convey
the
tone
I
want,
I
think
another
tip,
and
this
is
a
tip
I
gave
someone
that
was
sending
a
message
yesterday.
B
A
text
message
is
as
much
as
possible
like
up
front
just
clearly
state
the
intention
of
the
message
you
know
good
morning
enrique.
I
wanted
to
send
this
message
as
a
follow-up
to
the
conversation
we
had
yesterday
and
make
sure
that
I'm
clearly
understanding
what
happened
and
then
going
into
your
message.
So
as
much
as
as
possible
up
front.
Just
kind
of
communicating
that
intention-
and
I.
D
B
Watching
enrique,
I'm
not
sending
you
a
message
and
look
he's
like
what,
and
I
think
the
other
thing
too
is
watching
those
things
that
we
know
on
the
receiving
end
can
kind
of
send
us
to
a
different
place.
You
know
watching
the
I
statements
versus
you
statements,
you
know
being
more
mindful
of
that
watching
for
those
words
that
are
you
know
more
story
based,
you
know
versus
factual
you're,
not
being
a
team
player
versus
you
know.
Yesterday
I
asked
if
everyone
could
stay
on
the
meeting
for
15
additional
minutes.
B
I
saw
that
you
logged
off.
Additionally,
we
came
in
for
a
quick
meeting
this
morning
and
I
didn't
see
you
join
us
right
so
being
more
factual
in
your
descriptions
of
those
things
that
happen
so
that
people
can
start
to
see
from
your
lens,
and
I
think,
also
being
being
okay
with
clarifying
misunderstandings
of
intention
and
not
taking
it
personally,
because
I
feel
like
for
me
the
example
I
gave
you
with
my
colleagues
in
switzerland.
I
know
I
could
have
easily
gotten
all
frazzled
because
they
thought
I
was
rude.
B
You
know,
and
it
was
like
well,
let
me
step
into
their
shoes.
Look
at
this
message
and
kind
of
see
from
their
lens.
You
know
what
it
may
sound
like
if
you're
sending
me
a
message
like
this
and
I'm
sending
a
message,
that's
a
little
bit
different,
so
I
think
that's
important
to
be
willing
to
adapt
and
recognize.
People
may
have
a
different
understanding
of
our
message
and
that's:
okay,
like
that's
okay,
so
I
think
those
are
three
kind
of
tips
that
I
would
I
would
definitely
use
yeah.
A
That's
really
helpful,
and
it's
also
making
me
think
of
one
of
the
like
sub
values
that
we
have
at
gitlab
is
to
assume
positive
intent,
which
can
be
really
hard
when
you
get
a
message
that,
like
your
gut
feeling,
is
not
positive.
Intent
like
I
think,
that's
just
the
reality,
but
like
stepping
away
and
reminding
yourself
that
it's
important
to
assume
positive
intent
and
like
ask
questions
to
clarify
if
you
need
to
get
more
clarification
on
the
intent
or
the
tone
that
the
message
was
sent.
A
B
Absolutely-
and
I
always
say
like
again
when
I
read
a
message
and
I
start
to
feel
like
myself-
may
be
triggered
from
some
words
on
a
page.
I
always
kind
of
slow
down
and
say
you
know.
If
it
was
me,
why
would
I
have
done
it
because
it's
easy
to
say
you
know
oh
they're
like
being
mean
and
nasty,
and
then
it's
like
you
know
for
me
to
send
an
email
like
this.
B
I
would
have
had
to
have
been
really
stressed
or
for
me
to
send
an
email
like
this,
like,
I
might
have
had
someone
else
breathing
down
my
neck.
So
I
always
try
to
at
least
look
at
that
lens
before
I
respond,
definitely
trying
to
see
it
from
their
shoes
and
then
another
thing
that
I
try
to
do
is
if
an
email
to
me
kind
of
goes
back
and
forth
three
times
and
it
just
doesn't
feel
like
or
text
or
whatever.
B
It
goes
back
and
forth
three
times
and
it
just
does
not
feel
like
we're
understanding
each
other.
I
am
a
three
times
now,
I'm
calling
you
so
like
and
it's
like
a
call
to
just
kind
of
get
a
better
grasp
of
where
we're
going,
because
if
I
send
an
email
to
david
and
david
replies
and
I'm
like
reading
it
and
I'm
like
emailing
back
and
it's
like
no,
no,
this
something
is
getting
lost
in
this
writing.
So
just
the
act
of
picking
up
the
phone
and
maybe
giving
david
a
call.
B
I
can
hear
his
voice,
you
know
and
your
tone
becomes
your
body
language
over
the
phone.
So
I
can
hear
you
know,
phrases
pauses
all
those
types
of
things
that
may
mean
you
know
something
different
than
what
I
was
interpreting
on
the
page
I'll,
never
forget.
I
had
a
engineer
who
he
coded
all
day
long
he
would
code
and
people
would
send
him
messages
and
he
would
jump
over
and
answer
the
messages
on.
B
We
had
an
im
system,
real,
quick
answer,
the
messages
and
code
and
he'd
send
me
emails
and
the
story
went
around
about
him.
You
know
that
people
just
didn't
like
him
and
they
thought
he
was
a
mean
person
and
I'm
like
why
and
they
say,
because
he
he
yells
at
everybody
and
I'm
like,
but
have
you
talked
to
him
and
they're
like
no,
he
just
yells
at
everybody
and
I'm
like,
but
how
was
he
yelling
at
you
and
they
said
all
of
his
messages
are
in
all
caps
and
I'm
like.
B
Do
you
realize
what
system
he's
in
all
day,
he
literally
is
working
and
coding
in
all
caps.
So
if
you
send
me
a
quick
message-
and
I
want
to
answer
you
right-
quick,
I'm
not
necessarily
in
his
shoes
thinking-
oh
let
me
you
know
lowercase.
You
know
that
of
that,
and
so
people
were
completely
misunderstanding
and
misinterpreting,
and
it's
like.
Why
would
he
be
yelling
at
you?
You
said
what
do
you
want
for
lunch
and
he's
saying
you
know
a
subway
sandwich
like?
Why
is
he
yelling
at
you
about
that?
E
A
Yeah,
I
just
I
really
like
that
in
it,
and
it
also
kind
of
it
even
came
up
in
our
crucial
conversations,
training
that
we
had
earlier
today.
Someone
brought
up
like
how
hearing
the
story
about
like
the
caps
making
makes
me
think
of
like
they
brought
up.
How
emojis
are
taken,
can
be
taken
differently
and
so,
like
one
person,
responding
to
a
message
with
an
emoji
might
mean
like
I'm
following
up
on
that
and
another
person
might
think
like.
A
B
I
think
one
of
the
strategies
that
helps
us
to
understand
what
we
may
be
misassigning
some
tone.
I
think
one
of
the
first
strategies
to
me
is
always
like
looking
at
the
like
communication
as
a
whole.
So
maybe
not
this
specific
message,
but
maybe
looking
at
messages
that
came
before
it
or
something
that
came
before
it
to
make
sure
that,
like
it's
a
line
and
if
you
have
read
this
last
message
and
maybe
you're
feeling
like
things-
have
taken
a
complete
left
turn
from
where
the
conversation
was
like.
B
B
We
can't
get
the
dog
to
shut
up
our
neighbor
drives
over
our
grass
and
then
we
go
read
the
next
email
and
then
in
our
mind,
oh
my
gosh,
now
they're
trying
to
make
a
big
deal
out
of
something
and
it's
not
even
them.
So
I
think
sometimes
like
recognizing
when
we
may
be
going
off
on
our
own
little
stories.
Rereading
those
previous
message
can
help
us
when
we
miss
a
sign
cone.
B
My
other
tip
again,
I
am
a
caller
like
if
I'm
reading
a
message
and
it
just
really
feels
like
chad
is
coming
across.
Not
so
great
in
this
message.
I'm
gonna
pick
up
the
phone
and
call
chad's
like
I
never
do
that.
I'ma
pick
up
the
phone
and
call
because
even
in
just
the
answering
of
the
phone,
I
get
a
little
bit
more
data
like
I
do
it
all
the
time
I
get
a
little
bit
more
data,
so
the
way
that
the
phone
is
answered,
how
the
person
talks
I'm
a
big.
B
I
catch
people's
breaths
too,
like
again
call
you
on
the
phone,
and
you
know
those
kinds
of
things
can
give
me
the
rest
of
the
message
or
you
know
hey,
I'm
so
glad
you
called
because
it
felt
like
things
were
getting
confused
like
that's
another
one.
So
I'm
definitely
checking
for
that
and
I
I'm
a
big
fan
of
another
set
of
eyes.
You
know
even.
E
D
B
Just
having
to
copy
part
of
the
email
and
send
it
over
and
say,
hey,
you
know,
josh.
Can
you
take
a
look
at
this
right,
quick?
I
was
talking
to
ashley
about
something,
not
sure
what
this
meant.
What
do
you
understand
this
to
me
without
hey
background
on?
It
tends
to
be
helpful
too,
to
help
us
when
we're
starting
to
catch
and
recognize
we're
miss
assigning
tone
getting
that
other
perspective,
and
I
think
in
re-clarifying
the
original
tone
or
getting
back
to
that,
putting
ourselves
in
that
person's
shoes.
B
You
know
if
it
was
me.
Why
would
I
have
sent
a
message
like
that,
understanding
that
again,
sometimes
you
may
be
reading
it
right,
you
know
they
may
be
frustrated
upset,
yet
understanding
that
you
know
what
if
I
was
in
that
situation,
I'd
probably
be
upset.
It's
the
third
time
they've
had
to
email
and
ask
for
this
same
thing.
B
You
know,
doesn't
you
know
mean
you
know,
respond
in
kind,
but
it
may
mean
have
a
better
understanding
and
then
get
to
whatever
they
need
or
help
them
out,
and
I
think
too
asking
the
question
is
a
big
one.
You
know
david
when
I
got
the
email
earlier
today.
It
felt
a
little
bit
like
a
push
on
that.
Can
you
help
me
understand
what
may
be
going
on
that?
B
I
don't
understand
that
may
have
caused
that
you've
got
to
come
across
like
that
and
being
willing
to
listen
and
kind
of
hear
people
out,
I
think,
is
important
in
helping
us
clarify
or
redefine
the
tone
or
get
a
better
understanding
of
the
tone
that
we
interpreted.
That
could
actually
be
correct
and
having
that
that
work
a
little
bit
better
going
forward,
and
I
love
rebecca's
comment
too
yeah,
somebody
that
knows
them
getting
a
little
bit
better
understanding
from
that
person.
B
That
may
know
them
of
how
communication
is
because
back
to
the
story,
I
told
you
about
switzerland.
I
am
a
pretty
direct
communicator
by
by
nature.
So
again
myers-briggs
I
am
an
estj.
I
will
tell
you
all
my
business
disc,
I'm
a
d,
clear
d
if
you've
ever
done
disc,
I
am
also
a
january
capricorn
and
we
are
a
whole
nother
element
and
a
middle
child.
So
I'm
working
against
a
lot
of
issues
here
and
so
for
me,
it's
like.
I
am
straight
to
the
point.
You're
gonna
get
bullets,
you're
gonna
get
whatever.
B
I
don't
even
have
time
for
the
niceties
like
let's
get
her
done
is
my
mindset,
yes,
sherry
and
when
I
got
the
feedback
about
being
rude,
it
was
like
okay.
I
know
I
wasn't
trying
to
be
rude,
but
if
I
look
at
their
communication
compare
to
my
competition,
I
could
definitely
see
the
differences,
and
so
one
thing
that
I
started
doing
was
like
I
do
what
I
call
add
my
niceties
in
later.
B
So
literally,
what
I
will
do
when
I
am
sending
an
email
is,
I
will
like
okay,
I
need
to
email,
danita,
real,
quick
I'll,
just
like
hey
anita.
This
is
what
I
need
from
you
this
this,
and
this
can
I
have
it
by
this
time,
blah
blah
blah
blah
blah.
Then
I
go
back
and
like
look
at
a
message
from
danita
to
me
and
I'm
like
okay,
so
she
said
good
morning.
Let
me
make
sure
I
add
that
in
like
good
morning
hope
your
weekend
was
great
and
then
I
like
tap
tap
tab.
B
Oh
she
asked
about
this.
Let
me
get
it
and
I'll
answer
that.
Okay,
before
she
closed
like
she
said
hope
you
have
a
great
rest
of
your
week.
Let
me
add
that
in
and
I'm
emailing
and
I
literally
go
back
and
add
niceties
in
after
I've
typed
my
email
based
on
how
that
person
communicates
with
me,
and
I
promise
that
has
been
transformational
for
me
in
text
communication.
B
Now,
if
it's
like
christian
and
I
just
get
straight
bullets,
I'm
like
hallelujah,
I'm
sending
straight
bullet
points
back
and
we're
both
happy,
but
I
think
I
think,
to
just
kind
of
prevent
some
of
those
misunderstandings
and
better
relate
to
me
is
looking
at
their
communication.
Looking
at
my
communication,
adapting
where
it
works
and
making
it
a
little
bit
smoother
for
us
in
that
written
text,.
A
Even
if
I
don't
ask
you
about
it,
so
then,
like
both
of
you
don't
or
one
of
you
doesn't
feel
like
you
have
to
be
like
bending
or
pleasing,
or
you
know
trying
to
conform
to
the
way
that
that
person
works
still
being
able
to
be
your
own,
authentic
self.
In
your
text-based
communication
without
conflict,
here's.
B
What
I've
seen
have,
because
I
love
that,
because
if
I
don't
ask
much
a
week
and
I
do
not
care
y'all,
I'm
just
kidding-
I
feel
like
early
on
in
communication
with
people
and
text-based
communication,
and
we
don't
really
know
each
other
and
we
haven't
really
connected.
Like
I
don't
mind
the
extra
work
of
looking
at
how
that
message
came
kind
of
tweaking
my
message
and
whatever
then
what
I've
seen
over
time
and
specifically
like
thinking
about
kristoff,
that
was
his
name
in
basel.
B
When
I
started
responding
like
hey
kristof,
how
was
your
weekend?
Did
you
go
out
to
the
rhine?
I
remember
you
told
me
you
got
a
new
bike
like
how
like
adding
that
in
after
my
bullet
points,
I
started
to
notice
kristoff's
message
over
time
too,
adjusting
a
little
bit
like
a
little
bit
more
to
my
style,
and
so
it
was
like
it
almost
became
like
we've
met
in
this
happy
medium,
where
you
know
sometimes
he's
like
hey
maria
here's.
B
What
I
need,
can
you
slip
these
over
whatever
and
I'm
sending
messages
back
like
that
and
then
sometimes
he's
adding
in?
You
know
a
little
about
his
life
and
I'm
adding,
but
it
almost
became
like
hey.
We
got
to
know
each
other
a
little
bit
better
and
he
started
to
notice
like
she's
not
rude.
She
just
is
a
january
capricorn,
they're,
interesting
people,
I
love
being
a
january
capricorn,
but
he
like
started
to
notice
like
this
is
just
how
she
communicates
because
she's
like
when
I
talk
to
her
we've
been
together.
B
It's
been
great
and
I
felt
like
we
both
kind
of
just
adapted,
and
I
think
the
biggest
thing
for
me
from
that
has
been
like.
I
started
to
pay
more
attention
to
how
people
communicated
with
me,
especially
people.
I
don't
know
very
well
new
interaction,
new
client,
new
partners,
new
you
know,
co-workers
and
just
that
little
bit
of
adjusting
early
on
tended
to
make
it
where
later
in
communication,
you
know,
if
I
just
sent
bullets,
they
didn't
think
I
was
rude.
You
know
if
they
sent
me
the
whole
story
of
their
life.
B
The
last
three
days,
I
didn't
think
of
it
as
a
waste
of
time,
because
I
I
recognize
they
want
to
tell
me
about
what's
going
on
with
them,
because
it's
that
relationship
piece
that
helps
us
work
so
much
more
together
and
it
wasn't
annoying
whereas
before
it
might
have
been
to
me,
but
I
feel
like
it
just
we
kind
of
adapted
in
style
over
time,
because
it
wasn't
something.
Definitely
I
want
to
do
forever.
B
A
A
So
caleb
asked
as
someone
who
experiences
dyslexia.
Text-Based
communication
can
often
produce
barriers.
One
such
barrier
is
that
I
tend
to
do
better
with
short
sentences,
paragraphs
and
messages.
However,
I
fear
that
when
I
send
messages
in
this
way,
I
come
off
as
rude
in
my
brevity.
How
can
I
work
on
this?
I
love
that
question.
B
I
think
that
that
is
a
huge
one
too,
because
one
of
the
things
we
have
to
recognize
is
we
are
all
different
in
so
many
different
ways,
so
I
feel
like
for
me
in
that
situation.
I
would
probably
preface
the
message
you
know
with
something
like
hey,
I'm
sending
over
a
quick
message.
You
know,
let
me
know
if
you
need
more
detail,
just
want
to
make
sure
I
get
these
important
points
out
like
I
would
probably
give
almost
like
a.
B
I
don't
want
to
say
like
a
disclaimer,
but
just
something
up
front
to
state.
My
intention
like
why
I'm
sending
it
this
way
not
having
to
go
into
too
much
detail,
because
if
I
don't
want
to
say
hey,
I
have
dyslexia,
I
don't
have
to
say
that,
and
I
do
want
to
say
the
goal
of
this
isn't
to
be
short
or
rude.
If
it's
coming
across
that
way,
that's
not
my
intention,
please
let
me
know
if
you
need
more
details
and
then
here
are
my
details
and
I
would
probably
be
more
like
that.
A
F
Thanks
so
much
so,
my
question
recently
happened
over
the
last
week
where
I
observed
a
conversation
in
slack
that
caused
some
confusion
and
it
was
addressed
in
a
one-on-one
afterwards,
maybe
a
day
or
so
later,
which
was
it
was
clarified
in
the
one-on-one.
But
then
the
question
came
up.
How
could
the
question
have
been
asked,
or
the
point
asked
more
clearly
or
how
could
it
have
been
better,
but
I
didn't
know
how
to
answer
it.
F
So
for
some
context,
the
question
was,
it
was
simply
one
question
and
then
a
link
to
what
the
person
thought
the
answer
would
be,
and
that
was
it,
and
so
it
was
missing
a
ton
of
context
like
in
retrospect,
which
probably
is
why
it
caused
a
lot
of
confusion,
but
it
also
used
an
I
statement.
So
I'm
curious
what
is
yeah?
What
would
make
this
better.
B
I
love
it.
Thank
you,
rebecca
good
question
and
just
like
make
sure
I
understand
it.
So
there
was
a
question
asked
in
slack
and
then
they
were
like.
This
is
what
I
think
the
answer
is,
but
it
turned
into
a
whole
discussion
that
was
somewhere
other
than
where
it
should
have
been,
and
then
it
was
later
answered
in
kind
of
an
in-person
communication
or
one-on-one
communication.
F
B
I
think
one
of
the
things
to
do
in
those
situations
is
the
person
who
initially
kind
of
opened
the
conversation
I
probably
would
have
reached
out
to
them
privately
and
just
said,
hey,
you
know
I
saw
and
just
give
them
what
I
saw
I
saw
you
ask
this.
I
saw
this
link
posted
what
was
happening
like
to
just
get
a
better
understanding
from
them,
because
I
think
sometimes
I
always
tell
people
when
you
give
people
an
audience.
B
They'll
give
you
a
show,
and
what
I
mean
by
that
is
when
there
is
like
more
than
one
set
of
eyes
or
ears
in
a
conversation,
things
actually
grow
to
levels
that
maybe
they
don't
when
it's
just
one-on-one.
So
I
think,
like
early
on
maybe
kind
of
pulling
that
person
to
the
side
virtually
and
just
saying
hey
from
a
from
a
curiosity
perspective.
I
saw
that
you
said
this
and
then
this
was
immediately
posted
and
it
looks
like
some
conversation
has
happened.
B
Give
me
the
intention
behind
this
initial
thing
and
letting
them
have
a
chance
to
kind
of
share
and
articulate
that,
and
even
in
that
instance,
maybe
jumping
in
to
just
kind
of
say,
hey.
I
know
we're
going
a
couple
different
places
with
this
topic.
Let
me
see
if
I
can
give
some
clarity
to
the
intention
behind
it.
So
we
can
focus
this
and
I
think
I
would
probably
jump
in
almost
and
kind
of
coach
the
group
back
to
that.
B
D
Yeah
all
right
awesome
thanks.
So
much
for
doing
this.
This
is
this
is
really
great
by
the
way,
I'm
really
enjoying
this
conversation,
I'm
curious.
You
know
we
use
a
lot
of
emojis
here
at
gitlab
and
I'm
curious
your
perspective.
You
know
what
about
the
use
of
them.
You
know
some
people
might
perceive
them
differently
than
others.
I
think
I
was
reading
an
article
where,
like
gen
z,
has
a
different
perspective
of
certain
emojis
and
millennials
and,
like
you
know,
it's
just
there's
a
lot
of
dynamics
there.
So
I'm
just
curious.
B
I'm
laughing
because,
like
I
remember,
distinctly
someone
sending
me
the
emoji,
that's
like
a
smiling
face
with
a
tear.
I
did
not
know
what
to
do
with
that.
Like
are
we
sad?
Are
we
like?
Where
are
we
so
that's
why
I'm
like
laughing,
because
that
came
to
mind
on
an
email?
I'm,
like
I
don't
know,
what's
happening
here.
B
I
try
not
to
leave
any
of
that
stuff
up
to
interpretation
as
much
as
possible,
so
I'm
always
of
like
air
on
the
side
of
less
emojis.
If
you
can
and
be
really
aware
of
who
you're
sending
those
emojis
to
and
then
also
kind
of,
think
about,
like
the
misunderstanding
of
an
emoji
like,
if
you
want
to
send
it,
you
know-
and
this
is
what
I
mean-
but
what
else
could
it
mean
and
kind
of
even
thinking
through
that
before
I
before
I
send
those
emojis
out
yeah,
I
still
have
a
crying
smile.
A
I
have
to
say
it's
just
like
it's
hysterical
how
much
in
the
last
two
hours
conversation
about
emojis
at
gitlab
has
come
up
and
I'm
not
sure
if
I've
ever
had
a
conversation
about
this
before.
But
it's
just
been
a
really.
It's
come
up
in
every
conversation
I've
had
today.
I
think
so.
I'm
glad
that
we're
talking
about
it.
B
And
I
feel
like
I
use
them
more
in
like
text
and
more
personal
communication
like
I
might
you
know,
with
a
friend
or
a
really
close
colleague
like
we
might
talk
an
all
emoji
yeah
when
I'm
thinking
about
communication
that
may
go
to
more
than
one
person
or
emails
or
things
like
that.
I
am
real.
I
still
may
use
them
here
and
there,
but
I'm
really
mindful
of
like
what
emoji
I'm
using
I'm
gonna
stick
with
the
basics.
You
know
what
I'm
trying
to
communicate
with
this
emoji.
B
What
is
it
adding
and
to
me
sometimes
too,
if
it's
not
adding
value?
If
I'm
telling
you
thank
you
so
much.
I
really
appreciate
this.
I
don't
have
to
put
a
smiley
face
over
because
I've
just
told
you
in
words,
you
know
what
I
actually
mean.
So
I
also
think
about
too,
like
is
this
adding
any
value
or
not
when
I'm
communicating
with
those,
because
they
are
stay
apparently.
E
I
had
a
colleague
tell
me
that
if
a
message
didn't
include
an
exclamation
point,
she
felt
as
though
the
sender
was
mad
at
them
and
but
then
again
in
some
cases
they
don't
always
feel
appropriate,
and
so
I
was
just
curious,
your
stance
on
exclamation
points,
or
does
it
just
kind
of
tie
back
to?
I
hope
you
had
a
great
weekend
period.
I
hope
you're
doing
well
period
instead
of
kind
of
peppering.
Your
message
with
an
exclamation
point.
B
I
love
that
question.
Some
of
the
the
this
research
I've
read
on
exclamation
points
is
not
even
exclamation
points
punctuation
in
general
is
like
it
tends
to
communicate
something
different
when
we
use
too
many
so
like
to
me,
like,
I
hope
you
had
a
great
weekend.
One
exclamation
point
is
like
okay.
I
hope
you
had
a
great
weekend
excited,
but
when
we
get
to
like,
I
think
the
number
was
like
three
is
where
people
start
to
misinterpret
those
and
even
with
question
marks.
B
If
I
send
you
a
question
mark,
hey
lindy,
I
needed
this
by
this
morning.
I
don't
have
it.
Can
you
help
me
understand?
What's
going
on,
you
know,
with
a
question
mark
versus
three
question
marks.
I
heard
I've
heard
that,
like
it
more
than
one
punctuation
can
shift
your
message,
so
I
always
try
to
keep
that
in
mind.
B
If
I
want
to
send
like
one
exclamation
point
after
I'm
so
happy,
you
had
a
great
weekend,
I'm
like
sending
the
one
or,
if
I'm
really
trying
to
say
like
this,
is
super
exciting
I
may
send
more
than
one,
but
my
max
on
any
of
them
is
three
because
after
three
it
usually
goes
downhill.
Question
marks
I'm
usually
trying
to
send
one.
Because
again,
I
always
think
about
like
on
the
receiving
end.
B
If
I
have
an
email-
and
it
has
like
three
question
marks
at
the
end
it
to
me-
it's
like
somebody's
doing
like
this,
whether
they
mean
to
or
not
like.
That's
how
I
interpret
it.
So
I
always
just
say:
let
me
just
use
the
one
question
mark
and
just
kind
of
let
it
be
a
question
and
that's
it.
So
I've
always
heard
like
too
many
and
three
was
kind
of
the
number
more
than
three
of
a
certain
punctuation
can
change
the
message.
C
Yeah,
I
just
wanted
to
say
so.
Everything
that
we
do
at
gitlab
is
in
our
handbook
and
when
you
people
join
in,
they
don't
know
an
answer
to
something.
They'll
ask
the
question,
and
often
we
handbook
them
and
just
send
them
a
link
to
the
handbook
and
in
the
handbook
I
think
it
says
at
the
moment
my
change
hasn't
been
merged.
C
Yet
it
just
says
if
the
answer
is
in
the
handbook,
just
send
them
the
link,
but
that
really
you
know
if
people
have
just
joined
git
lab
they're
like
oh
wow,
all
they
did
is
all
they've
done
is
sent
me
a
link
and
it's
either
rude
or
they
think
I'm
stupid,
and
all
these
thoughts
go
through
people's
heads,
so
yeah
I've.
I've
asked
to
sort
of
make
a
slight
edit
to
that
to
say
you
know
if
her
team
member
is
new,
just
add
a
little
bit
of
context.
C
B
Stupid-
and
I
think
I
love
your
comment
like
putting
a
little
context-
hey,
you
know
great
question
one
of
the
things
that
might
be
helpful
starting
to
find
you
know
answers
in
handbook.
I
want
to
send
it
to
you,
so
you
have
it
and
that
way,
it'll
make
it
easier
to
find
questions
like
these
going
forward.
B
You
know
here's
a
link
and
then
you
know
let
him
do
yeah,
because
I
feel
like
that
context
is
huge,
because
if
I
say
hey,
where
do
I
find
you
know,
information
on
logging
into
such
and
such
and
you
just
slap
me
with
a
handbook.
Some
of
us
might
be
like
great.
Now
I
got
everything
I
need
and
some
of
us
may
be
like.
Oh,
she
just
slapped
me
with
a
handbook.
C
A
Yeah,
no
I'd
love
to
see
the
mr,
because
I
think
that
sounds
like
a
really
great
addition,
because
I
agree
like
you
said
you
know.
If
you've
worked
at
gitlab-
and
I
mean
this
isn't
even
to
generalize
everybody,
because
I
think,
even
if
you
have
worked
ticket
lab
for
a
while
and
you'd
get
just
like
a
handbook
link
response,
you
might
kind
of
be
like
it
might
take
you
off
guard,
depending
on
the
kind
of
day
you're
having,
but
especially
if
you're,
new
and
you're
coming
from
a
place
that
didn't
work.
A
C
A
C
A
Yeah,
because
I
guess
like
in
that
case,
the
point
of
sharing
a
handbook
is
that
you
want
to
say
here's
the
answer
and
kind
of
pose
a
reminder
as
like
you
can
check
the
handbook
for
this,
and
you
can
you
can
say
that
in
the
message
without
just
intending
it
by
sharing
the
link,
you
know
you
can
say
here's
the
answer,
here's
the
link!
You
can
find
this
in
the
handbook
next
time
you
have
this
question.
A
G
A
Okay,
I'll
ask
it
then
thanks.
I
appreciate
that
veronica,
so
maria
the
question
I
put
in
there.
I
think
that
improving
text-based
communication
increases
inclusivity
of
team
members
who
aren't
native
english
speakers
and
I'd
I'd
love.
If
you
could
speak
to
that
connection
between,
like
all
of
these
kind
of
things,
we've
talked
about
about
tone,
text-based
communication
and
then
how
is
that
experience
impacted
if
you,
if
english
isn't
your
first
language
and
that's
the
language
that
we
communicate
in
for
business
at
gitlab,.
B
I
love
it.
I
love
a
good
question.
I
think
for
english
native
english
speakers
like
it
is
really
important
to
be
aware
of
how
I'm
trying
to
think
like
how
to
say
this
like
how
even
what
we
would
consider
standard
english
is
very
slang
based.
So
I
think,
like
in
written
communication,
it
is
so
important
to
be
aware
of,
like
everyone
that
I'm
talking
to
won't
know
what
it
means.
B
If
I
say
you
know
secret
squirrel
or
if
I
say
whatever,
like
so
being
to
me
like
almost
hyper
sensitive
in
those-
and
I
don't
mind
like
being
hyper
sensitive
to
communicating
things
as
plainly
and
as
openly
with
less
slang.
No
jargon,
you
know
a
lot
less
of
those
acronyms
as
possible
because
you
know
again
stuff
that
may
mean
one
thing
and
be
easily
understandable
between
native
english.
B
Speakers
can
completely
exclude
someone
else,
and
I
think
that
awareness
that,
even
despite
our
best
intentions,
we
can
be
that
way,
is
important
to
keep
in
mind
when
we're
talking
about
text.
Text-Based
communication
tone
in
our
messages,
those
types
of
things
and
I
think,
just
starting
to
get
a
better
understanding
too
of
our
own,
like
flaws
in
those
areas.
B
You
know
it
wasn't
an
appropriate
tone
for
her
to
use
in
that
country,
and
so
it
was
just
the.
I
think
that
awareness
of
how
our
messages
can
be
totally
different
depending
on
who's
receiving
them,
and
I
think
also
the
grace
we
can
give
other
people
if
we
know
we're
talking
to
someone
or
writing
with
someone
or
communicating
with
someone,
english
isn't
their
first
language
you
know.
Can
I
give
you
some
grace
on
how
I'm
receiving
this
message?
B
Can
I
try
my
best
to
get
a
little
bit
understanding
of
why
the
message
may
have
been
said
this
way
or
even
asking
like,
I
think
to
me
one
of
the
biggest
things
is.
Can
I
ask
you
what
your
intention
was
with
this
message?
Can
I
can
I
get
a
better
understanding
because
I
feel
like
sometimes
you
know,
we
interpret
things.
Definitely
that
could
be
different
than
what
someone
meant
I'm
laughing
at
the
chair
is
saying
about
the
karen
right.
We
may
interpret
something
completely
different.
B
We
may
take
things
a
little
bit
more
personally
than
we
should.
We
may
not
fully
understand
and
at
the
same
time
not
be
aware
that
we
may
be
doing
the
other.
The
same
thing
on
the
other
end
that
I
love
that
can
be.
You
know
really,
you
know
not
inclusive
to
other
people
who
don't
speak
english
and
one
of
my
hugest
flaws
that
I
constantly
have
to
work
on.
A
Yeah,
that's
great
and
a
really
like
nice
note,
I
think,
to
end
this
call
on,
because
I
think
that,
out
of
all
of
our
discussions,
I
feel
like
what
I've
learned
the
most
from
you
is
just
having
empathy
for
other
people
is
like.
If
you
can
like
lead
with
empathy
in
your
text-based
communications,
things
are
probably
going
to
work
out
for
everybody
involved,
so
maria.
I
am
so
appreciative
of
you
coming
to
speak
with
us
at
gitlab
today.
A
This
has
been
a
great
conversation
and
I'm
thankful
for
everybody
who
made
time
to
come
to
this
call.
I
hope
that
you
enjoyed
it.
I
will
be
posting
this
recording
in
the
handbook
and
I'll
share
it
with
you,
maria
as
well,
and
hopefully
we'll
see
you
all
our
next
speaker
series.
That's
part
of
this,
our
next
speaker,
that's
part
of
this
series,
is
on
march
9th
and
we're
talking
about
communication
and
career,
how
to
communicate
your
career
development
in
an
all
remote
space.