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GitLab / Monitor Stage - Speed Runs / 28 Oct 2020
GitLab / Monitor Stage - Speed Runs / 28 Oct 2020
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From YouTube: Speed Run - SLA countdown timer

Description

How to use the Service Level Agreement Timer on Incidents

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Hi everyone, my name, is sarah weldner and I'm the senior product manager for the monitor stage. So today, I'm going to show everyone how to use the new service level agreement timer countdown indicator on incidents that we shipped in 13.5.

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So I'm in my demo project for tanooki incorporated and I'm going to navigate to settings to the operations settings and then under incidents and incident settings. I have this new configuration section where I can turn on the service level agreement timer.

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So when I activate this and set a time limit, every single new incident that comes into this project is going to have a timer and its interface that counts down from whatever the time limit has been set to, and it gives me a way to keep track of how long incidents have been active and open. So I can make sure that I can meet these slas. If I have those that I need to maintain for my customers.

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So let's say.

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My team support engineering for gitlab has an sla of four hours for their customers, saving changes here and go ahead and use the test alert functionality to generate a test alert.

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So, while that's firing um within incident settings in the same project, you can also see that I've set up my project to automatically create incidents for new alerts that come in, so I'm going to get an incident at the same time. I get this alert so in my incidents list, I've got that uh new incident that I triggered with that um alert that came in and you can see my time to sla here is four hours.

A

So I'm going to see both on the list view, I'm also going to see it in the interface on the right hand, side of the highlight bar we have here and so as time progresses. This is going to count down in increments of 15 minutes, giving me a really easy way to see how long something's been open thanks. So much.