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Description
Remote work requires intentionality. This session delivers a tactical guide to scaling culture, process, and collaboration by perfecting remote-first practices.
Visit allremote.info for our story, tips and tricks
A
Good
morning
and
welcome
to
the
get
lab
open
house,
my
name
is
beverly
roofner
and
I
am
going
to
be
hosting
the
session
on
implementing
and
reinforcing
all
remote
practices.
I'm
excited
to
be
presenting
this
topic.
I'm
someone
who's
moved
very
recently
into
the
all
remote
space
having
joined
git
lab
only
seven
months
ago
for
onboarding.
I
relish
any
opportunity
to
share
the
knowledge
and
insights
compiled
in
our
america
playbook,
which
sends
his
own
setting
teams
up
for
success
in
a
completely
remote
environment.
A
Today,
we'll
be
working
through
some
content
in
the
get
lab
remote
playbook,
along
with
taking
time
to
answer
questions
from
the
audience
toward
the
end
of
the
session.
I
hope
you
come
away
feeling
inspired
and
empowered
to
rethink
your
world
of
work.
Please
be
sure
to
share
your
general
location
and
whether
you're
in
a
remote
environment
or
not.
In
the
comments
section,
we've
created
a
google
doc
for
questions
and,
as
always,
everyone
can
contribute.
So
I
encourage
you
to
document
your
thoughts
as
they
pop
up
this
incredible
ebook.
A
The
remote
playbook,
which
is
available
via
all
remote
dot
info,
came
together
earlier
this
year
when
covert
19
hits.
It
is
comprised
of
learning
materials,
contents
and
insights
from
within
gitlab,
which
are
all
pulled
together
by
darren
murph,
our
head
of
remote
and
his
team,
to
create
an
easy
to
read
reference
guide
for
those
transitioning
to
a
remote
work
environment
with
many
companies
using
it
as
a
point
of
departure
when
creating
a
blueprint
for
the
transition.
A
If
you're
in
the
midst
of
transitioning,
please
be
sure
to
comment
with
your
biggest
obstacle
and
how
you're
working
to
overcome
it
in
the
chat
section,
this
quote,
which
forms
part
of
our.
What
it's
like
to
work
here
section
in
the
handbook,
holds
a
huge
amount
of
insight
into
the
unique
workspace
getlab
provides
for
its
team
members
and
the
value-driven
foundation
on
which
it
rests.
A
It
reads:
those
who
thrive
at
get
lab
take
the
opportunity
to
drop
prior
workplace
baggage
at
the
door,
embracing
a
liberating
and
empowering
set
of
values
and
giving
and
give
themselves
permission
to
truly
operate
differently.
There
is
as
much
to
unlearn
as
there
is
to
learn
when
I
first
joined
get
lab.
A
I
had
done
an
enormous
amount
of
research
and
groundwork
to
ease
the
transition
for
myself
and
while
that
definitely
did
serve
me,
I
found
myself
in
an
adjustment
period,
as
I
got
to
grips
with
working
in
an
environment
which
encourages
the
assumption
of
positive
intent,
is
ever-evolving
through
continuous
iteration
and
improvements,
and
is
underpinned
by
a
set
of
core
values
which
they
touched
on
earlier.
That
is
so
consistently
applied
in
every
sphere,
from
documentation
to
direct
interactions
to
decision
making
and
even
compensation.
A
A
There's
quite
professional
sentiments
that
should
guide
your
next
steps
in
the
move
to
becoming
in
all
remotes.
Your
team
members
should
know
that
the
things
that
things
will
feel
different
because
they
are
different,
an
existing
markers
of
productivity
and
success
will
be
reformed
as
the
new
environments
and
methodologies
come
into
play.
A
A
Before
we
touch
on
the
three
main
pillars
of
success
in
any
remote
environment,
let's
explore
a
couple
of
difficult
to
digest.
Realities
that
come
to
the
fall
being
mindful
of
these
can
make
the
journey
that
much
easier
and
prepare
managers
to
actively
coach
transitioning
team
members
in
the
most
impactful
way
possible.
A
Working
remotely
can
sometimes
feel
completely
counter-intuitive
working
asynchronously,
along
with
making
the
smallest
viable
change
and
documenting
as
opposed
to
verbalizing,
are
just
a
few
of
the
ways
we
at
gitlab
have
made
the
all
remote
environment
work.
If
it
fails
wrong,
you're,
probably
doing
it
right
and
the
best
way
to
get
there
is
through
self-service
and
self-directed
learning.
We
encourage
all
team
members
to
ask
questions
with
a
low
level
of
shame
and
then
pay
their
learnings
forward.
A
A
A
This
having
been
said,
what
brings
it
all
together
is
establishing
a
solid
foundation
of
trust
and
transparency
within
your
team,
and
that
brings
with
it
a
level
of
vulnerability,
get
that
has
a
ton
of
resources
in
place
to
support
this
transition,
and-
and
we
have
great
sources
of
information
and
insights
or
forums
for
feedback,
helping
with
another
succeed
and
always
assuming
positive
intents,
are
really
important
in
getting
remote
life
rights.
Reinforcements
is
okay
and
serves
as
a
great
step
check
in
terms
of
value
alignments
and
upholding
the
gitlab
ways
of
working
and
communicating.
A
A
Your
approach
to
communication
and
your
mindset
gitlab
encourages
team
members
to
set
up
a
workspace
that
is
ergonomic
and
aligned
to
their
individual
needs.
These
items
can
all
be
expensed
and
the
handbook
offers
great
suggestions
in
terms
of
products
that
best
support
remote
life.
As
with
everything
at
getlab.
This
is
a
journey
of
iteration
and
it
may
take
some
time
to
figure
out
what
will
work
best
for
you.
A
A
Gitlab
has
multiple
channels
for
communication
and
has
carefully
laid
guidelines
around
the
best
platforms
you
use
in
different
instances.
An
example
of
this
excuse
me
would
be
the
slack
channel
the
slack
mechanism,
which
is
primarily
used
for
informal
communication
with
messages
expiring
after
90
days.
Sec
provides
an.
A
A
Transparency
is
one
of
our
values,
and
one
of
our
key
areas
of
focus
at
the
moment
is
to
reduce
the
number
of
direct
messages
within
slack.
We,
as
a
team,
have
made
an
effort
to
establish
open
channels
along
with
closed
ones
which
are
used
purely
to
communicate
sensitive
data
from
time
to
time,
using
slack
bots
can
be,
can
support,
keeping
your
values
and
your
overarching
culture
in
check.
A
Get
lab
uses
this
functionality
to
ensure
that
language
used
within
slack
remains
inclusive,
giving
alternate
options
for
words
such
as
guys
encouraging
the
use
of
hello
team
or
hey
y'all.
Instead,
this
is
something
I'm
guilty
of
from
time
to
time.
The
people
experience
team
uses
slack
bots
to
keep
team
members
informed,
and
a
great
example
of
this
would
be
our
automated
response
to
anniversary
gift
inquiries.
At
the
moment,
if
you're,
using
a
slack
bot
or
something
similar,
please
let
us
know
in
the
comments
section.
A
A
Answering
with
a
link
is
encouraged
at
gitlab.
Not
only
does
it
aid
the
question
answering
and
solution
finding
process,
but
it
enables
team
members
to
turn
to
our
single
source
of
truth,
the
handbook
leading
them
to
a
self-enabled
way
of
working
and
a
self-directed
approach
to
learning.
We
have
guidelines
in
place
to
ensure
new
team
members
are
brought
up
to
speed
from
the
get-go
and
how
to
search
the
handbook
for
answers.
A
The
snap
values
have
been
collaboratively
expanded
on
over
the
years
and
contain
a
wealth
of
knowledge
inspired
by
real
lived
experiences
of
our
team
members,
showcasing
not
only
what
it
means
to
work
at
gitlab,
but
what
our
values
mean
to
us
and
how
consistently
present
they
are
in
everything
we
do.
Examples
of
these
would,
as
would
be,
having
a
blameless
problem,
solving
mentality,
short,
toes
and
being
respectful
of
one
another's
time.
A
Gitlab
has
a
couple
of
tricks
that
it
uses
to
ensure
connection
working
remotely
can
have
moments
of
learniness,
something
that
has
increased
in
the
wake
of
recent
global
events.
We
have
found
incredible
incredibly
creative
ways
to
offset
this
an
example
being
our
virtual
hometown
and
country
visits,
which
can
be
a
great
way
to
establish
connection
and
get
insights
into
other
cultures
and
walks
of
life.
A
few
weeks
ago,
my
colleague
nitin
hosted
us
in
india.
A
That's
a
photograph
from
the
session
in
the
slide,
taking
our
team
on
a
complete
journey
which
included
an
airport,
pickup
and
views
from
our
train
journey
to
his
hometown.
Along
with
giving
us
insights
into
his
life,
he
shared
some
of
his
history
and
the
pride
he
has
for
his
culture
and
heritage.
This
call
had
such
a
huge
impact
on
our
team
and
reminded
us
all
how
fortunate
we
are
to
work
with
team
members
from
around
67
different
countries.
A
Another
highlight
for
me
was
the
recent:
take
your
child
to
work
events
hosted
by
our
cmo
todd
barr,
who
did
an
incredible
tanooki,
themed,
storytelling
and
drawing
session.
I
personally
don't
have
children,
but
I
still
felt
a
sense
of
belonging
and
inclusion
in
the
call,
and
for
me
that
means
we're
definitely
doing
something
right,
not
having
a
watercooler
in
a
collocated
environment
does
not
make
it
impossible
to
establish
meaningful
connections.
A
A
The
last
thing
I'd
like
to
touch
on
are
the
resources
we
make
publicly
available
to
support
the
transition
to
our
remote
environments,
along
with
our
handbook,
which
I
will
touch
on
in
the
next
slide,
the
get
lab
remote
work
reports
is
great
starting
block.
If
you're
looking
for
data
to
support
the
decision-making
process
around
or
transition
to
a
remote
work
environments
and
can
be
used
alongside
the
remote
playbook,
the
remote
work
reports
are
3
000
people
from
around
the
world
being
surveyed
on
why
they
love
remote
work.
A
A
At
gitlab,
absolutely
everyone
can
contribute.
The
handbook
and
methodology
methodologies
used
by
get
lab
are
a
compilation
of
thousands
of
mode
requests,
issues
and
iterations,
all
of
which
have
come
together
to
help
us
make
remote
work
work.
When
we
say
everyone
can
contribute,
we
truly
mean
it,
and
the
beauty
of
what's
being
created
is
that
it
is
completely
accessible
to
all
allowing
companies
considering
or
making
the
transition
to
learn
from
pioneers.
A
In
the
space
we
recently
launched
our
remote
work
certification,
which
is
comprised
of
10
modules
and
serves
as
a
great
mechanism
to
use
alongside
the
handbook
report
and
playbook
in
july,
gitlab
embarked
on
a
joint
initiative
with
trusted
interns
right
here
in
south
africa,
which
saw
around
650
south
african
youth,
completing
the
certification
I
have
completed.
I
have
come
included
some
feedback
in
the
slide
from
one
of
the
attendees,
and
it
is
just
such
a
topic
that
is
close
to
my
heart.
A
Knowing
that
south
african
youth
are
facing
struggles
in
terms
of
unemployment
at
the
moment-
and
it
has
been
a
passion
point
of
mind
to
ensure
that
they
become
set
up
for
success
in
terms
of
their
career
journey,
please
be
sure
to
join
the
all
remote
conversation
on
twitter.
Details
for
our
head
of
remote
are
on
the
slide.
We
will
be
making
these
slides
available
and
the
links
are
included
to
all
the
pages
mentioned
after
after
the
session.
Let's
head
on
over
to
the
questions
now,
which
megan
will
be
calling
out.
B
A
Thank
you
so
much
for
the
question
I
think
engagements
in
a
remote
setting
has
some
similarities
to
engagements
in
a
traditional
setting
where
you
carry
out
an
engagement
survey,
but
our
communication
practices
and
the
transparency
with
which
gitlab
approaches
things
makes
it
easy
to
maintain
that
engagement
megan.
If
you
want
to
verbalize
the
next
question.
B
A
I
think
it's
safe
to
say
that
documenting
things
is
going
to
be
a
given
whether
you're
working
in
a
hybrid
environment
or
in
all
remote.
It
is
a
way
that
everyone
can
remain
connected
and
it
serves
as
an
opportunity
for
there
to
be
a
single
source
of
truth,
which
I
think
is
so
key
to
getting
this
right.
What
I
would
recommend
for
a
company
gitlab
doesn't
have
a
hybrid
model
in
place.