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From YouTube: Service Desk - refreshed issues list
Description
We are rewriting Service Desk issues list for a unified experience and UX improvements.
You can find more information here: https://gitlab.com/groups/gitlab-org/-/epics/11202
You can reach out with feedback in this issue: https://gitlab.com/gitlab-org/gitlab/-/issues/419387
A
A
At
the
same
time,
the
information
about
the
service,
disk,
email
and
documentation
link
are
more
accessible
and
more
prominent.
On
the
page,
we
decided
to
exclude
the
new
issue
button
to
better
reflect
the
nature
of
service
desk,
where
the
issues
are
created
from
the
incoming
emails
to
a
dedicated
email
address.
A
All
the
other
changes
are
purely
functional.
The
Legacy
hamler
view
became
a
new
vue.js
application.
So,
even
though
the
visual
aspect
didn't
change
much,
it's
a
totally
different
piece
of
code,
and
now
we
can
take
advantage
of
graphql.
We
now
only
fetch
issues
that
belong
to
the
service
desk.
So
those
were
the
author
is
a
gitlab
support
board
and
we
do
not
force
the
filter
by
author,
as
we
did
on
the
previous
View,
and
we
do
not
set
it
as
defaults.
A
You
simply
do
not
filter
by
author
in
the
new
view,
since
it's
always
the
support
board,
and
now
the
recent
search
history
actually
reflects
what
the
user
has
chosen
before
the
updated
filter
bar
allows
you
to
use.
The
is
one
of
operator,
if
you
have
that
enabled
the
new
sorting
makes
makes
it
possible
to
manually
reorder
the
issues
in
any
order
you
want,
and
there
is
also
an
option
to
customize
the
number
of
items
shown
on
the
page.