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From YouTube: Support - Metrics Analysis Workgroup 2020-12-24
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A
B
Right
thanks,
you
lyle,
looking
at
the
four
weeks
on
asset,
looking
really
nice
flt,
looking
very
nice
nlt
is
stable
and
above
our
85
percent
line,.
B
I'm
seeing
a
good
week
still
we
had
the
question
yesterday
by
sid
regarding
the
increasing
requester
wait
time
now
we
might
tackle
it
on
another
opportunity.
It
might
be
interesting
but,
like
you
said
lyle
and
I
agree
and
like
tom,
we
still
might
not
even
hit
the
plateau
of
requested
wait
time.
We
can't
be
sure
if,
where
we
should
be
at
says,
general
looks
well.
B
Also
looks
very
well,
this
is
a
surprise
actually
because
I
was
expecting
more
impact
from
the
eight
hour
sla,
but
they're
actually
been
doing
really.
Well,
that's
that's
really
happy
to
see
and
yeah.
They
request
the
weight
I'm
dropping
significantly,
which
is
also
great
and
now
two
week
targets.
B
C
The
work
group
on
for
asset
does
it
is
it
targeting
lnr
as
well
or
do
we
need
to
update
and
say
it's.
A
They,
I
don't,
I
mean
based
on
what
they've
been
working
on
they're,
not
specifically
targeting
lnr,
okay
they're,
but
they're,
not.
B
And
this
template
by
the
way
I've
just
copied
from
you,
was
it:
was
it
documented
there
or
was
it
just
something
that
we
just
decided
to
go
on
that.
A
B
To
change
it,
we
can
change
it
later,
perfect.
Okay,
so
I'm
happy
that
I
could
copy
you
at
least
on
that
yeah,
just
one
to
be
added
from
my
end,
one
from
wayming,
and
I
think
we
can
close
this
up
for
now.
A
Yeah
so
let's
just
see
our
exit
criteria,
let's
review
one
more
time.
Let
me
share
my.
A
A
So
to
find
conditions
where
the
metrics
ripple
will
be
reformed,
we
will
reform
anytime
a
one
of
our
key
metrics
is
at
or
below
93
for
two
sustained
weeks,
except
for
nrt,
which
would
be
83,
create
a
dashboard
that
exposes
metrics
and
targets
that
will
trigger
actions
on
part
of
the
support
team,
including
forming
this
group.
A
A
C
No
not
for
this
work
group,
I
think
they're
just
some
things.
We
we
continue
to
try
and
take
out
of
the
the
key
reviews.
A
C
I
mean
I've
been
real,
happy
and
impressed
about
over
the
past
key
reviews,
what
we
take
out
of
them
and
how
we
action
so
quickly
and
we
see
response
to
those
actions.
So
that's
been
really
cool,
so
you
know
it's
not
trying
to
sustain
perfection
or
sustain
95
is
very
difficult,
and
that
also
could
present.
You
know
some
challenges
of
well.
Let's
go
find
out.
Why
we're
so
so
you
know
95
everywhere,
but
you
know.