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From YouTube: 1 02 Practical Applications
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A
So
again,
those
very
brief
just
going
through
a
little
bit
about
why
we're
here
a
little
bit
more
about
what
we'll
see
and
how
I
want
to
help
to
make
this
valuable.
For
you
comes
from
an
experience.
I
had
the
last
time
around
so
just
a
few
months
ago,
when
I
began
delivering
this
training
here,
something
that
I
learned
there
was
that
it
didn't
seem.
A
I
was
providing
enough
of
a
of
a
connection
between
the
concepts
that
we'll
go
through
here
and
your
day-to-day
life
as
a
support
engineer,
or
how
do
you
turn
these
into
actual
concrete
actions
and
steps
that
you
can
take,
so
I
want
to
try
to
be
sure
we're
putting
some
attention
into
that
and
to
help
with
that.
I've
created
the
next
slide
that
you'll
see,
which
should
provide
some
of
that
guidance
and
will
be
something
we'll
come
back
to
each
day.
A
A
A
It
doesn't
mean
that
you're
on
your
own
right,
it
doesn't
mean
that
you
have
to
know
everything
that
you
have
to
be
an
expert
in
that
topic
or
you
can't
take
the
ticket
doesn't
mean
anything
like
that.
Just
means
you
get
to
be,
as
some
people
would
say
here
you
get
to
be
the
dri
you're,
going
to
decide
how
it's
moving
forward
and
you're
going
to
ensure
that
it
does
keep
moving
forward
to
resolution.
A
Secondly,
that
you
keep
the
ticket
moving
forward,
you
never
let
the
system
determine
the
pace
or
the
state
such
as
automatically
solving
that's
up
to
you,
not
the
system,
and
then,
thirdly,
and
this
one's
a
little
different.
So
this
is
to
enhance
our
ability
to
see
your
results,
always
prompt
for
feedback,
let's
get
as
much
feedback
as
we
can,
so
we
can
see
what
we're
doing
well
and
what
we're
doing
not
so
well.