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From YouTube: 1 22 Catch Emotions
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A
A
A
But
right
you
don't
see
that
a
lot,
so
you
now
you're
getting
into
interpreting
you're
having
to
look
at
the
words
they're
using
and
the
way
they're
responding,
and
it
is
harder.
So
you
try
to
listen.
You
try
to
read
for
the
underlying
the
overt
emotions
right.
You
try
to
acknowledge
and
empathize
and
connect
with
the
emotion.
I'm
sorry
connect
the
emotion
with
the
situation,
not
the
person.
A
I
want
to
explain
that
it
tends
to
be
a
bad
thing
to
say
something
like
calm
down
or
you
seem
angry
for
some
people
at
least
that
you
seem
angry,
isn't
going
to
cause
a
problem,
but
for
a
lot
of
people,
if
not
most,
it
will
it's
it's
just
not
not
the
way
to
approach
it.
So
you
want
to
look
at
the
situation
as
what
you
attach
to
the
emotion
like
this
situation
is
frustrating
instead
of
you're
frustrated.
A
I
struggle
with
presenting
this
because
I
struggle
with
doing
this.
Well,
I
just
want
you
to
know
that
so,
as
we
talk
about
this
I'd
love
to
hear
more
people's
thoughts
about
how
you
do
this,
what
this
means
to
you
and
how
you
feel
when
people
talk
about
this
sort
of
thing
that
might
help
all
of
us
to
understand
how
to
respond,
and
you
can
just
do
some
basic
restating,
repeating
and
and
rephrasing
right.
A
As
I
said,
this
sounds
like
a
frustrating
situation.
Not
you
sound
frustrated,
just
feed
it
back
to
them.
It
looks
a
little
bit
like
I'm
sorry.
This
is
happening
so
whatever
it
was,
that
was
bad.
You
just
you're
empathizing
with
them
notice,
you're,
saying
you're,
sorry,
which
is
different
from
apologizing
you're,
not
claiming
responsibility
for
what
happened.
You're
just
empathizing.