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From YouTube: 2 07 Communications Structure Intro
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A
So
again
we
have
written
and
we
have
oral
communication.
This
does
apply
to
both
you'll
have
to
be
creative
in
making
use
of
it
both
ways.
So
keep
that
in
mind.
Think
about
that
as
we
go
through
the
topic,
there
are
six
parts
that
we
want
to
include
in
our
communications,
maybe
without
the
questionable
accent
from
inigo
montoya.
A
A
A
We
will
talk
about
the
current
state.
Where
are
we
now
and
then
the
future
state
the
action?
What
is
going
to
happen?
Next?
That's
a
lot
about
the
setting
expectations
and
then
the
wrap
up
and
closing,
which
is
just
a
nice
way
to
round
out
your
communication
and
prevents
it
from
feeling
like
something
was
missing,
so
we're
going
to
go
into
each
of
these
parts,
except
for
the
greeting,
because
we
did
that
already.