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From YouTube: 4 02 Plan Meetings
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A
First,
up
valuing
the
customer's
time-
and
this
this
includes
these
two
subtopics
of
scheduling,
meetings
efficiently,
something
we
don't
have
to
do
as
often
here,
which
I
think
is
nice,
but
also
means
that
then
we
might
be
less
polished
in
doing
it
when
we
get
there.
So,
let's
talk
about
how
to
do
that
well
and
then
managing
your
own
time
and
how
that
relates
to
valuing
the
customers
time.
A
This
idea
of
planning
meetings
right,
we
do
have
to
get
into
zoom
meetings
with
our
customers,
and
I
think
it's
something
that
we
want
to
be
sure
that
we
do
well
so
that
we
get
the
most
out
of
it.
So
the
customer
gets
a
lot
out
of
it,
and
so
what
I'm
showing
you
here
is
two
two
larger
steps
which
break
down
a
little
bit
to
smaller
ones.
A
A
A
A
A
I'm
pretty
sure
we
have
at
least
one
place
in
the
handbook
that
says
that
you
know
we'll
schedule
a
meeting
for
an
hour,
but
I
don't
think
we
need
to
do
that
all
the
time.
I
think
that
we
can
be
more
flexible.
I
think
we
can
say
sometimes
I
just
need.
Maybe
I
need
15
minutes
with
the
customer
to
get
a
better
understanding
of
what's
going
on
in
their
system,
not
clear
as
to
what
the
problem
is,
what
they're
seeing
and
so
on.
So
we
can
schedule
a
short
meeting.
A
We
might
also
say
I'm
going
to
need
more
than
an
hour
right.
This
is
a
big
thing
we're
trying
to
tackle,
but
I
don't
want
it
to
be
endless.
I
don't
want
to
just
have
it
go
and
go
and
go
until
we
finally
give
up
on
the
meeting,
so
we
can
pick
a
longer
time
and
set
that
we
have
that
flexibility,
but
we
want
to
call
that
out
initially
so
that
we
stay
in
control
if
we
can
set
a
time
limit.
That
gives
us
an
ability
later
on
to
say:
well,
we've
reached
our
time.
A
It
gives
us
a
way
to
end
the
meeting
when
maybe
the
customer
is
trying
to
prolong
it,
which
we
know
happens.
Sometimes
it
looks
like
this.
Oh
great,
we
solved
the
problem.
Can
you
look
at
this
other
ticket?
Can
we
talk
about
this
other
problem?
Can
you
also
help
me
with
this,
so
setting
these
boundaries
up
front
allows
us
to
come
back
to
those
clearly
state
that
we've
achieved
what
we
needed
to
and
end
our
meeting.
A
And
then
the
third
thing
in
preparation
is
to
be
sure
that
there's
anything
the
customer
needs
to
do
that.
You're,
letting
them
know
if
we
might
need
access
to
or
might
need
them
to
have
access
to
certain
systems
during
a
meeting,
let's
be
sure
that
they'll
have
it
or
that
they
bring
other
people
from
their
team
into
the
meeting.
Who
can
do
that
if
they
need
to
take
certain
other
steps
on
the
system
before
we
have
the
meeting?
Let's
be
sure
we're
clear
about
that
up
front
as
well.
A
I
don't
know
about
you,
but
for
me,
one
of
the
big
concerns
with
getting
into
a
customer
meeting
is
what's
going
to
happen,
and
is
it
going
to
include
that
they're
going
to
keep
me
there
forever,
but
I
won't
be
able
to
get
out,
so
I
always
want
to
know
that
it's
going
to
go
no
more
than
this
amount
of
time.
Then
I
can
say
with
full
justification,
we're
done.
A
Let's
stop
second
thing
to
do
before
the
meeting
happens
is
once
you
have
everything
agreed
upon
the
date
and
the
time
have
been
selected
and
you
send
out
that
invitation.
Summarize
everything
everything
all
these
plans
you
put
together
there
put
them
all
into
that
meeting
invitation
so
that
it's
really
clear
to
everybody.
We've
all
agreed
on
this.