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From YouTube: 4 05c Obstacles No Contact
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A
So
there
is
that
going
silent
thing.
This
one
is
pretty
similar
to
when
you're
waiting
for
them
just
kind
of
has
a
heavier
feel
to
it,
like.
I
think
I've
seen
it
most
where
someone
opens
up
a
ticket,
they
love
to
do
a
high
priority
ticket
and
then
that's
it
new
ticket.
You
respond,
you
never
hear
from
them.
What
do
you
do
about
that?
You've
got
nothing
going
on
you're,
not
you
weren't
waiting
for
them
to
do
something
you
just
wanted
to
hear
from
them.
A
So
I
suspect
this
has
happened
in
one
way
or
another
to
everybody
here.
So
what
do
we
do?
Well,
you
know
I
like
to
do
this.
What
not
to
do
you
got
frustrated
so
don't
show
your
frustration
right
because
it
is.
It
is
annoying
when
you
had
to
take
some
time
to
try
to
do
something
for
a
customer
and
they
just
they
aren't
there
so
watch
out
for
messages
that
you
send
them.
A
You
don't
have
to
send
them
a
message
like
did
you
get
my
last
message?
Do
you
still
have
this
problem?
It's
it's
you're
kind
of
jumping
at
them.
Like
are
you
there?
Are
you
there
no
need
to
do
that,
something
I
have
seen.
That
is
not
quite
the
same
as
what
harris
said.
It's
the
the
bad
version
of
it
is
people
sending
sorry
it's
not
that
next
bullet
was
people
sending
the
exact
same
really
short
message
over
and
over
and
over
again
to
the
customer.
A
A
It's
it's
just
obnoxious.
So
don't
ever
do
that.
The
next
thing
up
here,
don't
blame
them
for
things
not
moving
forward.
Don't
you
know,
love
I'd
be
happy
to
work
on
this
with
you.
If
you'd
only
talk
to
me,
you
know,
we've
talked
about
it.
No
blame
no
place
for
it
here.
A
I
have
this
thing
about
quoting
policy
which,
fortunately,
I
don't
think
I've
heard
much
around
here,
but
quoting
policy
is
when
you,
as
we
discussed
before
you,
take
you,
make
yourself
powerless
by
blaming
the
company
our
company
instead
of
something
else.
Oh
well,
you
know,
according
to
policy,
I'm
going
to
close
the
ticket,
because
I
haven't
heard
from
you
in
this
amount
of
time
or
the
system
will
automatically
close
this
ticket.
A
A
Don't
do
that
and
sometimes
that's
confusing
to
people
it
doesn't
seem
like.
That
would
be
a
bad
thing
to
say.
This
is
the
way
we
work.
The
problem
is
when
you
use
that
as
an
excuse
for
the
action
you're
taking
you
want
to
be
in
control
you're,
not
in
control.
If
something
else
is
telling
you
what
you
have
to
do,
make
some
sense,
I
don't
think
it's
a
big
problem
here.
I'm
not
going
to
worry
about
too
much
question,
michael
just.
B
For
in
I
have
I
have
seen
a
few
tickets
where
I
don't
think
it
applies
to
this,
but
just
for
the
sake
of
the
bullet
point
where
customers
will
come
in
trying
to
do
completely.
You
know
my
friend
has
a
website
that
does
this.
You
know
big
ruby
feature
and
it's
not
working
with
gitlab
like
how
do
I
solve
this
problem?
My
friends,
ruby
library,
is
having,
and
sometimes
we
have
to
say.
I'm
sorry
like
this
is
outside
of
the
scope
of
support,
but
I
definitely
yeah.
A
A
So
if
you
do
that
right,
you're,
providing
them
with
useful
information,
here's
what
we
can
support
if
you
do
it
wrong
and
I've
seen
it
done
poorly.
It's
just
more
like
you
know,
I
can't
help
you
with
this,
because
we,
you
know,
here's
the
the
support
policy
and
it's
really
too
close
to
just
saying
woohoo,
not
mine,
so
it's
it's
too
much
of
the
no,
not
enough
of
the
yes,
so
that
one
is
trickier.
A
A
Not
be
in
control
of
it,
it's
not
my
fault
that
this
happened
so
another
way
to
look
at
the
support
out
of
scope
is
to
say
I
really
want
to
help
you
to
be
successful.
What
you're
trying
to
do
here,
whatever?
That
is
the
exact
thing
you
asked
for,
though,
is
not
something
that
support
can
do
so.
Let's
talk
about
other
options,
so
you're,
giving
a
reason
and
you're
keeping
that
going
with
what
you
can
do
and
you
provide
that
nice
link
just
so
they
have
more
data.
B
I
think
that's
yeah
perfect
and
I
we
I
remember
even
recently,
to
kind
of
talking
about
that
with
someone
making
a
feature
request
and
I
think
it's
always
important
to
keep
finding
the
yes
in
mind.
It's
really
very
good
lesson.
I
think
it's,
it
can
be
easy
to
say.
Oh
here's,
our
policy
solved,
but
that
doesn't
help
yeah.
So.
A
Good,
thank
you
there's
another
thing
that
you
could
do
that.
I
hope
you
wouldn't
do,
which
is
to
just
ignore
them
in
return,
they're
being
silent,
so
cool,
I
don't
have
to
worry
about
this
ticket
I'll
just
leave
it
sitting
out
there
in
my
queue
forever.
So
let's
not
do
that.
Let's,
let's
keep
it's
not
just
being
in
control,
it's
being
in
control
of
moving
the
ticket
toward
resolution.
A
A
We
want
to
use
the
same
type
of
approach
as
I
talked
about
for
the
no
show
try
to
re-engage
them
state.
Clearly
what
the
next
steps
are
where
we
are
where
we're
coming
from,
who
owns
them,
see
if
that's
enough
to
wake
them
up,
maybe
they're
not
there,
but
try
that
and
be
very,
very
clear
about
when
you'll
check
back
again
and
what
you'll
do
so.
A
This
is
how
we
stay
away
from
too
much
nagging
or
really
nagging
at
all
or
the
point
where
we
have
to
just
sort
of
quit
and
wait
we're
going
to
talk
about
a
deadline
for
ourselves
right.
I'm
waiting
for
you
to
do
this
thing
or
haven't
heard
from
you
so
I'll
check
back
in
with
you
in
a
couple
of
days,
if
I
haven't
heard
anything
yet
on
that
next
one
you
can
start
to
say
well,
it
sounds
like
maybe
for
some
reason
we're
you
know.
A
This
is
no
longer
something
you
need
to
work
on
at
this
time.
Maybe
you
have
to
whatever
it
is.
Don't
assume
much
say
so
I'll
wait!
Another
couple
of
days
don't
hear
from
you,
then
I'll.
Send
you
a
message
as
I
close
the
ticket
or
in
our
case
as
I
market
solved,
so
you
start
them
on
a
countdown
essentially
and
you're,
staying
with
them
all
the
way,
but
you're
not
letting
it
go
on
forever,
you're,
not
even
letting
it
go
on
for
a
long
time.
A
A
So
try
putting
that
into
what
you're
doing
make
sure
that
every
every
communication
you
have
with
them
does
have
that
deadline
so
that
you
start
off
with
knowing
there
will
be
something
next,
whether
it's
from
you
customer
or
from
me
and
then
finally
do.
Let
them
know
that
you're
you're
happy
to
work
with
them.
This
is
not
an
inconvenience
to
you.
It's
not
an
imposition
on
you.
Just
I'm
here
when
you're
ready
to
work
on
this.