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From YouTube: 3 01 Create Positive Outcomes Introduction
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A
Create
positive
outcomes
in
its
simplest
form.
This
is
just
the
idea
of
how
can
you
know
where
you're?
How
can
you
know
what
to
do?
If
you
don't
know
what
you're
trying
to
get
to
so
at
all
times
as
support
engineers
working
on
tickets
with
customers,
we
want
to
be
thinking
about
getting
to
some
kind
of
a
positive
outcome.
A
Keep
that
as
our
our
lighthouse,
our
beacon,
the
thing
that
we're
heading
toward
and
it
helps
to
keep
us
on
track.
So
we'll
have
four
topics
here
today:
understanding
the
customers
priorities
their
business
situation,
finding
the
yes!
So
this
is
when
something
isn't
when
we
can't
quite
do
what
what
maybe
they
want.
What
can
we
do?
A
Let's
not
just
leave
with
no
how
to
recover
when
we
have
problems,
so
there
are
all
sorts
of
things
that
can
go
wrong
as
we're
working
with
customers,
let's
think
about
how
do
we
get
back
on
track
and
then,
finally,
the
importance
of
advocating
for
and
speaking
highly
of
everybody
within
the
company
and
our
product.