►
From YouTube: 3 04 Find the Yes
Description
No description was provided for this meeting.
If this is YOUR meeting, an easy way to fix this is to add a description to your video, wherever mtngs.io found it (probably YouTube).
A
About
finding
the
yes,
what
can
you
do?
This
is
an
important
part
of
the
interest-based
problem-solving
world.
You
have
to
remain
focused
on
finding
some
positive
outcome,
finding
that
yes
and
we
so
often
get
to
a
really
quick
and
easy.
No,
no!
That's
out
of
support
how
to
support
scope.
I
mean
you
know
no,
no!
We!
We
can't
do
that
for
you.
No,
we
don't
have
a
feature
for
that
and
we
may
just
leave
it
there.
A
We
may
close
the
ticket
right
away
or
just
leave
them
one
ring
well
now
what
but
we
want
to
say
well,
what
can
we
do?
There's
almost
always
something
we
can
do.
In
fact,
I
would
say:
there's
always
something
we
can
do,
but
it's
hard
right.
It
really
is
hard
to
do
that,
because
we
can't
just
do
what
they
want.
A
lot
of
reasons
for
that.
A
So
what
should
we
do?
Well,
that's
the
topic
of
this.
This
section
find
the
yes.
What
can
you
do
so
start
by
asking
yourself
in
in
a
situation
what,
if
what
the
customer
wants
were
possible
or
find
a
different
question?
That's
like
that
right.
Essentially,
you
might
also
ask
what,
if
there's
a
different
way
to
approach
the
problem
than
what
the
customer
suggested
and
they'll
still
be
happy
another
way
to
interpret
that,
and
then
you
consider
how
you
could
solve
it.
A
A
A
So
on
that
right
side
are
you
talking
about?
Maybe
the
problem
here
is
just
that.
I
don't
have
the
expertise,
so
I
can
bring
in
people
on
my
team
who
do
have
the
expertise
or
maybe
they've
configured
the
system
in
a
way
that
isn't
going
to
work,
isn't
going
to
give
them
what
they
need,
and
we
can
just
say
well.
If
we
just
change
this
up,
then
you'll
get
what
you
want,
even
though
that's
not
the
thing
that
they
were
thinking
about.
They
were
saying
I
configured
it
this
way.
I
want
it
to
work.
A
A
that
wasn't
a
slam
on
professional
services
that
was
this
is
2020
slam.
Maybe
we
just
need
them
to
talk
to
the
sales
team.
We
have
l
r
people
in
here.
They
know
about
that
all
the
time
right,
it's
I
I
don't
have
the
answer
for
you.
Let
me
get
you
to
the
person
who
does
in
a
different
group,
and
maybe
it's
our
product
actually
doesn't
provide
that,
but
I
know
that
there
are
some
other
pieces
of
software.
You
can
pick
up
that
will
help
you
to
do
this.