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From YouTube: 2 02 Regular Contact
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A
B
So
I
think,
there's
a
lot
of
factors
that
go
into
what
is
regular.
There
are
some
customers
that
are
in
drastically
different
time
zones
and
tickets,
bounce
bounce
bounce,
bounce
bounce
with
those
like
you
know
four
hour
worldwide
tickets
that
we
see
sometimes
so
in
that
case,
regular
is
four
hours
in
other
cases.
It's
you
know,
maybe
just
once
a
day,
maybe
just
you
know
what,
but
whatever
you
promise
them
is
what
should
be
delivered.
A
Okay,
so
from
caitlin
we're
hearing
that
it's
it's
very
situational,
it's
situationally
dependent
you
have
to
understand
what's
going
on
and
that
that
determines
regular,
a
general
guideline
might
be
daily,
but
that
maybe
what
overrules?
That
is.
What
is
the
agreement
you
have
with
the
customer,
and
I
think
that
adds
something
to
what
we
heard
before
right.
It's
not
just
a
situation.
It's
a
it's
an
agreement.
Now
nobody
said
one
hour,
two
hours,
four
hours.
Nobody
mentioned
sla
cool.