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From YouTube: 2 10 Action Plan
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A
A
A
A
So
for
our
action
plan
we
want
to
cover
the
classic
items
of
who.
What
when,
where
and
why,
where
I
like
to
explain,
is
where
we
are
going
right.
What's
what's
our
target
for
for
what
we're
moving
it's,
not
about
where
you're
working?
A
Why
who?
What,
when
they're
pretty
clear,
I
want
to
talk
in
particular
about
a
couple
of
these
that
I
think
create
some
trouble
as
we
work
where
we
have
trouble,
including
them
or
thinking
about
them.
A
The
when
we've
been
talking
about
a
lot
of
when
this
has
to
do
with
sla
right.
This
has
to
do
with
setting
expectations,
but
this
trips
people
up
because
again
we
don't
know
when
we'll
have
the
problem
solved,
and
we
don't
like
to
say
I
I
I'm
not
there.
Yet
we
want
to
be
able
to
say
here's
the
answer,
and
there
are
other
reasons.
Sometimes
we
just
we're
just
not
sure
of
what
a
deadline
would
be.
A
A
A
Tell
them
when
you're
going
to
check
on
them
right.
Okay,
here's!
Here's!
What
you
need
to
do
next,
you
know
go
run.
These
commands
gather
this
data
and
upload
it
for
me.
Okay,
so
you
figure
that
takes
maybe
an
hour
customers
been
getting
back
to
me
every
day,
so
I'll
tell
them
I'll
check
back
with
them
late
tomorrow,
if
I
haven't
heard
from
them
to
see
if
they
need
any
help
with
executing
that
or
if
they
had
any
questions.
A
B
Question
I
have
a
technical
question.
Yeah
and
hopefully
somebody
in
this
panel
can
answer
so
zendesk
auto
closes
when
people
do
not
respond.
If
you
keep
updating
the
ticket,
will
that
keep
it
from
closing?
No,
no.
So.
B
A
A
A
One
possibility
is
here
so
we're
thinking
out
loud
or
we're
thinking
and
typing,
and
it
becomes
very
unclear
reading
through
that.
What
are
we
actually
suggesting
so,
regardless
of
how
confident
we
are
of
the
solution,
let's
be
clear
about
what
we
want
to
happen
next,
even
you
might
say:
well,
there
are
these
three
choices
which
one
of
those
seems
like
the
the
one
that
would
work
best
for
you,
that's
a
reasonable
request.
Your
request
is
pick
pick
one
of
these,
but
what
I
don't
want
you
to
do
is
be
vague.
A
A
A
A
Yeah
with
that
one,
and
this
last
one
this
issue,
you
have
a
link,
there
describes
what
you're
experiencing
we've
had
a
specific
comment
from
a
customer
that
says,
tell
us
what
to
do
with
those.
When
you
point
to
an
article
when
you
point
to
an
issue,
can
you
just
give
us
the
summary
of
what
we
should
do,
sometimes
the
things
that
we
point
them
to
are
long?