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From YouTube: 4 05a Obstacles Awaiting Customer
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A
So
in
this
type
of
scenario,
I
have
a
situation
where
we
are
just
waiting
for
a
customer.
So
what
are
we
going
to
do
about
it
all
right
and
our
goal
to
get
progress,
get
things
moving
again,
so
you
can
see
the
thoughts
up
there
about
what
you
might
want
to
say
to
the
customer
around
this.
But
what
I
want
to
know
is
who
wants
to
give
an
example
of
how
you
might
get
things
moving
again,
you
maybe
you've
had
a
ticket.
Recently
you've
been
waiting
for
a
customer.
B
A
B
I
was
typing
notes
to
this.
I'm
not
doing
another
thing
sure
I
would
review
the
history
of
our
last
communication
and
if
I
felt
the
the
ticket
had
gotten
off
track
from
that,
I
would
try
to
reiterate
them
in
a
helpful
way.
If
they
haven't
responded
at
all
and
if
they
have
responded
use,
you
know,
use
active
listening
to
try
to
align
with
what
their
expectations
are
versus.
What
I
think
will
help
resolve
the
ticket.
B
That
sound,
like
someone
might
say
you
don't
understand
the
problem
I
need
to.
I
need
to
have
a
phone
call
and
you
could
summarize
the
what
your
understanding
of
the
problem
is
use
catch
to
apologize
that
you,
you
know
if
it
feels
like
you,
don't
understand
their
problem
and
understand
that
frustration
can
happen
with
that
and
try
to
give
them
steps
to
feel
like
you're
trying
to
get
their
problems
solved
in
a
helpful
way
and
that
you're
on
the
same
team.
A
Sounds
like
a
good
approach
to
me
in
the
if
the
situation
were
that
they
were
expressing
concern
about
what
you're
understanding?
A
C
Expected
free,
I
just
sort
of
say,
hey,
just
checking
in
to
see
how
things
are
going
and
sort
of
open
it
up
to
them
like
do
you
have
any
questions
about
the
notes
I
provided?
Is
there
anything
that
doesn't
make
sense?
I'm
still
here,
and
I
want
you
to
know
that
I'm
still
here
and
kind
of
waiting
for
you,
that's
what
I
usually
do.
A
A
D
I
think,
after
a
certain
period
of
time,
waiting
on
customer
reply,
though,
like
I
probably
just
gonna,
let
it
stay
in
their
court
so
as
to
not
come
off
as
like
bugging
them
or
something
there's
like
a
million
different
reasons
why
a
customer,
like
might
not
get
back
to
us
immediately,
and
then
I've
seen
it
where,
like
three
months
later,
that
hey.
A
Interesting
thoughts,
and
so
one
of
the
things
I
pulled
out
of
that
is
that
you
don't
want
to
be
nagging
at
them
right,
just
keep
coming
at
them
and
the
other
thought
is
well
kind
of
like
you
know,
I
I
give
up
I'll
just
wait
and
I
want
to
address
those
eventually
probably
soon.
I
want
to
hear
first
what
gabe
has
to
say.
E
I
just
wanted
to
kind
of
echo
what
brie
and
kevin
were
saying,
but
I
would
also
specifically
reiterate
where
I
think
they're
at
and
confirm,
if
they're
still
at
that
point
or
if
the
issue
is
just
resolved
and
they
forgot
to
go
back
or
you
know
just
get
to
the
bottom
where
they
might
be
at
and
then
you
know
offer
my
services,
but
I
definitely
definitely
try
to
reiterate
where
I
think
they're
at
and
where
I
think
we
should
go
and
then
just
try
to
get
a
true
or
false
response
from
them.
A
If,
if
anything
yeah,
so
one
of
the
things
I
pulled
out
of
there
I'll
get
right
to
harish
is
that
we
don't
necessarily
know
why
they
haven't
gotten
back
to
us
so
connecting
them
a
little
bit
to
what
happened
before.
As
gabe
was
saying
reiterate
where
we
think
we
are
we'll
help
with
that.
Let
them
know
where
we
are
and
then
kind
of
encourage
them
to
move
forward.
One
more
thought
from
harris
and
I
think
we'll
move
on.
F
And
along
the
lines
of
what
gabe
was
saying,
what
I
will
also
do
in
addition
to
what
cornell
has
mentioned,
is
just
kind
of
copy
and
paste.
My
old
response
say:
I'm
not
sure
if
you
had
had
a
chance
to
review
my
last
response,
please
see
below.
Let
me
know
if
you
have
any
questions
about
it
and
we'll
go
from
there.
A
A
I
like
a
lot
of
that,
and
sometimes
what
I
think
you
get
from
that
is
either
they
missed
it.
They
didn't
see
it
before
or
you
know
it
slipped
away.
Something
else
was
important
and
they
they
forgot
about
it
so
you've,
given
them
everything
that
they
need
by
copying
in
the
previous
response
to
understand
what
they're
supposed
to
be
doing
and
to
step
back
in,
and
that's
that's
really
where
we
want
to
go
that
you
want
to
you
want
to
stay
with
them.
I
would
say
we
don't
want
to
give
up.