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From YouTube: 2 03b Why Sync Is Valuable
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A
A
That
you
know
I
I
don't
want
to
and
and
caleb's
saying
well
I
do
want
to
and
here's
what
I
get
from
it
so
think
about
the
value
that
he
talked
about
there
and
maybe
without
changing
our
overall
philosophy
or
without
getting
into
a
debate
about
changing
it.
We
can
consider
there
might
be
more
situations
than
we've
considered
in
the
past
that
would
just
warrant
getting
into
a
call.
A
There's
no
rule
that
it
needs
to
be
this
long.
Perhaps
a
five
or
ten
minute
call
is
possible
and
would
give
us
everything.
We'd
need
to
get
over
a
certain
hurdle
to
get
past
a
misunderstanding,
to
run
a
certain
set
of
commands
that
the
customer
was
struggling
with
whatever
that
situation
might
be
something
where
you
can
see
the
call
as
an
accelerator
where
you
might
have
that
need.
A
B
I
just
want
to
expand
on
doing
a
call
for
a
couple
other
reasons:
building
rapport.
It's
amazing,
because
you
got
that
verbal
interaction
and
you
can
better
demonstrate
empathy
and
everything
with
vocal
tonalities
than
you
can
in
text,
and
it
really
lets
you
get
that
kind
of
collaborative
troubleshooting
thing
going,
which
I
found
works
very
well
with
a
lot
of
admins,
where
you
throw
one
person
throws
out
a
suggestion,
and
you
start
running
with
that
for
a
bit,
and
maybe
it
goes
nowhere.
C
C
I
I
find
it
difficult
to
do
like
discovery
calls
when
screen
sharing
is
not
an
option,
but
there's
there's
certainly
customers
who
have
an
expectation
that
they
can
get
somebody
on
the
phone
and
if
they
have
multiple
replies,
and
it
seems
like
it's,
causing
friction
and
elongating
the
time
to
resolve
their
problem.
I
think
a
call
can
be
a
great
way,
not
just
for
emergencies
but
like
as
a
discovery
like.
A
Excellent
greg,
thank
you.
I'm
gonna
highlight
a
few
things.
Greg
talked
about
the
the
friction
that
you
might
be
feeling
with
that
customer
and
that
a
call
can
help
to
ease
that
and
what
I
see
there
is
you
know
when
you're,
when
you
feel
like
you're,
going
in
circles
right
or
when
they're
resistant.
That
sounds
exactly
like
friction
when
they're
resistant
to
what
you're
trying
to
do
or
they're
that
they're
a
little
anxious
for
some
reason.
A
So
I'm
going
to
stop
that
discussion
there
and
just
ask
you
to
keep
that
in
mind
when
you're,
when
you're
working
on
a
ticket,
you
don't
have
to
wait
for
a
customer
to
ask
for
a
call
so
whether
it's
them
asking
or
you're
just
working
along
think
about
whether
you're
making
the
progress
that
you
want
to
make.
Do
you
feel
like
you're,
going
in
circles
or
do
you
feel
like
you're,
going
in
a
relatively
straight
line
toward
a
solution?
A
Are
you
moving
at
the
speed
that
you
should
be
or
is
something
slowing
you
down?
Is
the
customer
having
a
hard
time
working
with
you
for
some
reason?
Any
of
those
are
good
reasons
to
say
either
sure
you
asked
for
a
call.
Let's
do
that
or
hey
you
know
what
I
think
it
would
help
if
we
just
spent
this
amount
of
time
on
a
call,
and
I
encourage
you
to
pick
whatever
time.
It
is
that
you
need
and
plan
it
and
make
that
happen,
and
we'll
talk
more
about
that
later.