►
From YouTube: Testing / UX / PM / Research Sync 2020-07-22
Description
In today's session Juan and James deep dive on why not to fix the confusing Visual Review Tools button right away (https://gitlab.com/gitlab-org/gitlab/-/issues/227049) to drive additional adoption of the feature. Hopefully.
B
B
B
They
should
be
clicking
you
up
right,
that's
basically
what's
going
on,
but
I
was
ready
to
this
issue
and
I
see
that
this
says
that
this
opens
a
review
up
with
the
visual
review
tool
and
I
haven't
been
able
to
reproduce
that
at
all,
so
I
was
sure
that
that's
possible
I
think
the
diesel
always
opens
the
model
with
the
instructions
through
the
screen.
Yeah
yeah.
A
B
That
happens,
I
was
under
the
impression
that
will
do
what
you
just
described
and
I
see
that
that's
what
it
does.
I
think
what
that's
that's.
Basically,
what
I
do
is
just
giving
instructions
to
the
developer.
Okay,
so
here's
how
it
works,
and
at
least
this
is
how
I
think
in
words
based
on
all
my
research,
so
okay,
this
will
be
bottom
only
shows
up.
If
you
have
the
developer
membership
or
above
I
mean
if
you're
a
developer
maintained
right.
If
you
are
something
else,
then
it
doesn't
show
up.
B
Yeah,
so
you
click
that
and
then
you
shoot
a
bad
instruction
whatever,
and
then
we
added
a
few
up
button
inside
the
model,
but
that's
pretty
much
it
right
so,
like
I,
think
the
the
goal
of
this
has
been
always
to
provide
like
an
abyssal
like
an
instruction
for
the
developer
or
how
to
enable
review.
Ups
back
I
did
deeper,
because
I
was
curious
if
there
was
actually
a
way
in
which
these
will
open
a
review
up
once
it's
enabled
and
I.
A
B
But
I
don't
know
why
we
need
such
a
strong
apps
older
and
it's
just
always
always
gonna
be
the
same.
Even
if
you
have
the
the
the
review
up
enabled
yeah,
so
the
users
not
way
from
this
bottom
to
tell
I
mean
like
ideally
that's
what
should
happen
right
like
you
have
like
new
up
and
then
you
have
you
up
with
review
tools,
for
instance,
and
if
you
do
that,
then
like
it
opens
down
when.
B
A
You
are
not
incorrect,
we
don't
have
much
for,
but
we
don't
have
anything
for
tracking
but
yeah,
based
on
really
low
interaction
and
the
issues
for
the
category
and
like
no
support
tickets,
that
I
see
no
sales
force
or
Zendesk
stuff.
No
forum,
chatter,
like
it's
just
not
a
feature,
that's
being
used
right
now,
because
I
think
there's
that
there's
a
couple
of
barriers
to
entry
of
it's
at
a
premium
tier
yeah
and
you
need
to
ever
view
EPS
enabled
and
you
need
to
then
set
up
the
code
as
part
of
the
script.
B
Another
interesting
theme
which
you
just
said
and
I
think
I
also
realized
that
that
that's
another
part
in
which
I
think
we
need
to
make
is
more
clear.
Is
that
you
know
you
don't
even
need
review
apps
on
to
use
visual
review
tools,
because
I'll
show
you
that
how
so
how
so
yeah
he'll
explain.
I
have
a
project.
B
B
B
Okay,
so
you
have
this,
mr
right:
this
amar
doesn't
have
any
any
review
up
on,
but
because
the
script
is
inside
the
app
of
her
out
right,
then
you
can
still
push
us.
So
basically,
if
I
go
to
that
out,
so
go
here
and
then
I
click,
one
of
her
apps
I,
hope
it's
long
yeah,
so
I
enter
my
whatever
personal
access
token
or
whatever.
This
is
oh
right.
B
B
A
B
A
You
don't
want
to
use
review,
apps
and
you're,
deploying
to
like
a
staging
site
that
you're
self
hosting,
even
if
you're,
using
get
live.com
but
you're,
deploying
to
your
own
infrastructure
or
to
the
cloud
or
something
like
that
outside
of
get
lab.
Comm
right-
and
you
still
want
to
make
use
of
this
I-
think
that
that's
a
feasible
case
for
hey.
You
need
to
have
a
personal
access
token
that,
because
we
don't
want
to
salt,
that
security
problem
right.
B
A
A
Yeah,
there's
there's
an
open
issue
to
make
a
decision
about
how
to
proceed
with
commenting
back
on
an
mr
from
a
from
the
visual
review
tools.
Decision
should
be
made,
I,
don't
remember
if
it's
in
13,
4
or
not,
it
might
be
I
think
it's
in
13
for
the
next.
The
next
milestone
time
for
this
one
and
then
we'll
start
on
the
copy/paste
into
like
from
the
clipboard,
so
that
you
could
take
a
screenshot
yourself
on
your
computer
yeah
and
paste
it
into
so
that
you
can
leave
a
comment
with
an
image.
That's
it
yeah.
B
I
do
remember
that
one,
but
I
did
what
I
wanted.
So,
okay,
so,
like
I,
think
the
first
point.
It's
clear
that
I
think
the
second
one
is
like
from
an
adoption
perspective.
Yeah
find
an
easier
way
to
explain
that
hey
as
long
as
you
have.
This
is
cream
on
your,
regardless
of
where
it
leaves
yeah.
Well,
you
can
and
then
we
can
talk
like
them.
Then
people
will
actually
like
I
mean
the
NBC
can
still
be
the
personal
access
token,
but
that
creates
a
better
case
for
creating
my
deal
out
from
the
yeah.
A
I
mean
the
direction
I
think
I
went
ahead
with
this
is
let's
Auto
wired
and
for
review
apps.
So
that
way,
if
you're,
using
Auto,
DevOps
yeah
and
review
apps
and
you're
at
the
tier
that
gets
official
review
tools,
you
just
get
it
yeah.
You
don't
have
to
do
any
work
that
anytime
you're
you're
deploying
for
a
review
act,
you're,
getting
visual
review
tools,
I
think
that's
our
fastest
way
to
adoption,
yeah
yeah
of
like
make
use
of
users
or
play
to
users
using
video,
okay,.
A
All
right
so
back
to
the
original
issue
yeah.
This
is
confusing
even
for
gitlab
product
managers
who
click
review,
because
that
matches
up
with
our
terminology
for
review
app
right,
and
it
gives
you
a
modal
instead
of
giving
you
a
an
actual
review
app
that
lunches.
How
do
we
like?
How
do
we
resolve
that
like
what
would
be
our
smallest
change?
There
I
think.
B
He's
just
hiding
smoking
like
removing
it
and
that's
it
like
see
what
happens
you
know
like
if
we
get
some
baggala
like
we
will
see
it.
You
know,
but
like
I
doubt
that's
going
to
happen
at
all
you
know
and
then
because
then
we
solve
the
problem
and
then
we
still
have.
We
created
the
need
to
rethink
where
we're
gonna.
Add
these.
You
know
and
I
can't
believe
we
can
create
an
issue
for
that,
but.
B
A
Yeah
I
I,
don't
don't
disagree,
I,
don't
know
that
there's
a
better
place
for
it.
It's
I
mean
it's
obviously
not
being
used
like
we're,
not
getting
a
lot
of
tech
on
people
trying
to
click
it
or
complaining
that
they
can't
use
it
or
it's
been
there
and
it's
been
non-functional
for
so
long.
It's
just
so.
I
am.
B
Afraid
right
proposal
on
what
okay,
like
the
proposal
baseline,
is
that
we're
gonna
remove
the
bottom
I
think
what's
missing,
which
I
still
don't
have
a
clear
idea.
What
I'm
gonna
do
is:
where
are
we
gonna
put
that
right,
but
I
can't
think
about
and
then
I'll
write
a
proposal
and
then
we
can
take
it
from
there,
but
removing
the
bottom.
It's
definitely
very
easy.
You
know
it's
like
a
very
simple
change
that
we
can.
We
can
get
these
out
on
thirteen.
A
I
would
do
from
a
from
a
user
perspective
of
anybody
who
is
potentially
trying
to
use
this
where
people
who
are
noticing
it
in
our
making
use
of
review.
Apps
yeah
I'd
like
to
do
is
make
the
visual
change
when
we
have
an
improvement
of
the
experience
so
that
they
can
make
use
of
visual
review
tools.
So
we
basically
leave
it
in
its
janky
broken
state
yeah
clicking
on
it
gives
you
a
better
experience
to
use
visual
review
tools
or
it's
a
whole
lot.
A
Yeah,
otherwise,
they're
gonna
go
start
poking
and
realize
hey
you've,
gotten
rid
of
the
annoying
thing,
but
I
still
can't
use
visual
review
tools.
What
I'd
like
to
do
is
take
advantage
of
that
change
to
push
people
into
using
the
new
feature,
because
at
this
point,
like
their
muscle
memory,
is
either
get
frustrated
every
time
yeah
they're
still
gonna,
like
they're,
just
gonna,
ignore
that
feature.
If
we
fix
it
or
they're,
they
want
to
use
it
and
they
can't.
So
what
I
want
to
do
is
make
use
of
that.
Hey
you!
A
You
change
something
now
I
have
to
think
about
what
I'm
doing
to
try
to
encourage
them
to
also
use
visual
or
Mutual's.
If
we
can
so
like,
the
next
step,
I
think
would
be
identify.
How
can
we
make
this
experience
better
for
those
premium
and
Ultimate
users
who
have
access
to
the
jewel
review
tools?
Now
you.
A
So
I
totally
side
I'm
used
to
our
issue,
template
like
our
feature,
template
and
how
long
it
is
yeah
and
scrolling
back
up
through
things
so
I
started
started
a
project
in
my
personal,
get
lab
account
for
a
little
machine
learning
thing
and
I
started
to
create
issues
like
here's,
my
to-do
list
of
what
I
need
to
tackle.
So
it's
not
just
like
a
bunch
of
random
tabs
and
my
browser
as
a
tool.
B
A
A
B
A
So
I
updated
and
user
experience
goal
this
section
we
did
call
her
out.
Let's
take
advantage
of
changing
the
experience
to
make
it
easier.
We
know
that
muscle
memory
ignore
memory
is
a
thing.
So
if
we
rated
there
like,
if
we
break
their
habit,
yeah
and
say
hey
now,
visual
review
tools
is
a
lot
easier.
You
can
start
to
use
it
I
think
that
we
can
drive
adoption.
It's
gonna,
be
a
small
slice
of
folks,
but
I
think
we
should
try
to
take
advantage
of
that.
A
That
change
in
the
experience
to
make
them
think
about
visual
review
tools
and
enable
it
or
make
use
of
it
being
automatically
enabled
yeah
I
mean
I.
Really
it
makes
me
hurt
inside
that
we
would
leave
this
broken
janky
experience
yeah,
but
I
want
to
take
advantage
of
that
opportunity.
So
yeah
I
think.
A
I'm
gonna
add
to
that
I'm.
Gonna.
Add
this
to
the
epic
for
visual
review
tool:
screenshots,
okay,
and
as
we
kick
off
that
epic,
let's
have
some
discussion
about
hey
one
of
the
things
we're
gonna
do
is
make
a
change
to
the
button
that
launches
visual
review
tools
and
review
apps,
but
we
can't
we
don't
want
to
do
that
until
it's
a
better
experience
of
starting
with
this
product
yeah.
So
we
need
to
change
the
form
of
the
ethic.
We
can
do
that
or
you
can
break
out
another
epic
before
we
tackle
screenshots.
B
B
You
need
before
I
got
pretty
good
feedback
from
like
in
design
reviews
and
from
internal
fault
and
I
haven't
implemented
the
feedback
yet,
but
I'm
gonna
be
doing
that
my
day
to
day
tomorrow
and
then
I
feel
that
that
yeah
I
can
put
those
in
the
design
tab,
whoa,
there's
no
designs
have
any
more
in
the
design
area
and
yeah
I
was
wondering
if
you
want
to
show
these
customers
or
something
yeah.
Let
me
know
if
you
do
that
I
would
love
to
be
more
like
yeah.