►
From YouTube: Glen Miller - Team Member Spotlight - September 2020
Description
Glen was nominated for going above and beyond and exceeding expectations while supporting customers as a Professional Services Implementation Engineer. Learn how Glen embraces our values of Results, Iteration, Collaboration, and Transparency to serve as our customers' trusted advisor. And, meet his two adorable rescue pups – Apollo and Maisel!
A
All
righty
thanks
for
joining
me
today,
glenn
glenn's,
our
team
member
spotlight
for
this
month
and
glenn,
is
a
professional
services,
implement
implementation
engineer
on
the
professional
services
team
and
glenn.
You
were
nominated
and
chosen
this
month
for
going
above
and
beyond
and
exceeding
expectations
with
your
work
on
t-mobile
says
the
work
you've
done
has
given
the
customer.
Sustained
engagement
has
directly
increased
revenue
and
t-mobile
themselves
has
provided
excellent
feedback
on
you,
and
your
work
with
them
and
nico
2
was
just
like
you
know.
A
Kind
of
weighed
in
was
like
glenn's
doing
great
work
here,
he's
a
trusted
advisor
you're,
really
results
oriented
and
a
self-starter,
which
is
exactly
what
t-mobile
wants
and
needs.
So
thank
you
so
much
for
your
hard
work
on
on
that
account
and
everything
else,
and
thanks
for
joining
me
here
today,.
A
Yeah,
absolutely
so
we're
we're
in
dog
world
today
we
we
have
all
of
our
our
little
fur
children
up
on
our
backgrounds,
which
is
fun.
So
I
wanted
to
just
kind
of
start
off
and
not
not
get
too
I'm
looking
at
the
cuteness
a
lot,
but
I
wanted
to
just
kind
of
jump
into
the
first
questions
and
you
know
just
introduce
yourself
a
little
bit
to
the
team
and
those
folks
who
may
not
know
you
as
well
and
tell
us
a
little
bit
about
where
you
live.
B
B
B
We've
done
a
lot
of
onboarding
self-hosted
customers
as
well,
and
since
march
of
this
year,
I've
been
an
invention,
engineer
at
t-mobile,
working,
primarily
and
helping
them
spin
up
their
windows
runners.
Some
custom
api
calls
to
some
of
the
elastic
search,
indexing
work
and
just
general
backlog
implementation
work
with
them
specific
to
gitlab
itself.
A
Exactly
no,
that's
that's
awesome,
and
you
know
in
your
in
your
nomination.
You're
specifically
called
out,
for
you
know,
results
for
exhibiting
the
our
values
of
results
and
iteration
and
collaboration
and
transparency
so
like
mostly
all
of
them.
So
I
wanted
to
just
talk
to
you
about.
You
know
a
little
bit
about
what
what
do
those
values
mean
to
you.
You
know
how
do
you
kind
of
embrace
those
and
embody
those
in
in
your
day-to-day
work.
B
I
think
for
me,
especially
when
you're
working
embedded
with
a
customer,
the
results
are
a
big,
a
big
piece
of
that,
just
being
able
to
understand
what
they
need
from
you
and
being
able
to
deliver
on
that
and
to
understand
very
concisely
what
those
goals
are
and
to
come
to
that
agreement
and
deliver
on
those
goals
in
a
timely
fashion.
T-Mobile
in
particular,
has
been
very,
very
challenging,
sometimes
to
kind
of
come
to
that
agreement,
but
we've
gotten
there
been
able
to
kind
of
keep
that
drive
forward.
A
B
Sure
the
transparency
in
this
particular
engagement
is
really
just
means
no
surprises.
I
understand
the
customer
wants
to
be
able
to
deliver
that
back
to
the
team,
and
we've
got
communication
between
the
gitlab
side
of
things
and
acting
as
that
trusted
advisor
not
only
to
t-mobile
but
to
your
own
team
and
to
a
degree
as
well.
We
were
kind
of
in
between,
in
that
communication
point
and
being
able
to
say
hey
on
both
sides.
B
There's
no
surprises
here,
let's
be
transparent
about
where
we're
at
what
we're
doing
and
what
the
roadmap
is
for
t-mobile
as
far
as
their
goals
and
help
how
we
can
help
them
succeed,
but
also
transparent
from
a
gitlab
standpoint
about
hey
here's,
what
our
roadmap
looks
like
and
here's
how
we're
going
to
try
to
support
you
as
an
enterprise
customer,
and
I
think,
even
when
they
haven't
necessarily
been
happy
about
it
all
of
our
customers
across
the
board
from
that
enterprise.
Standpoint
are
always
very
happy
when
we're
transparent
and
honest
with
them
about
hey.
B
A
Yep
absolutely
and
that
transparency,
I'm
sure,
just
helps
really
even
further
that
trust
and
engagement
that
they
have
back
with
us.
So
it's
reciprocated,
I'm
sure-
and
I
you
know
I
I
see
here
in
our
in
our
questions
and
I
was
reading
through
the
handbook
yesterday,
just
kind
of
bruising
around,
and
I
saw
this
interesting
thing
under
iteration
and
the
credit
values
it
was
like.
B
You
have
a
tendency
as
an
engineer
to
want
to
solve
a
problem,
and
the
size
of
that
problem
can
be
gigantic,
depending
on
how
you
decided
to
wrap
your
brain
around
it.
So
yeah
stop
boil
the
ocean,
it's
a
little
easier
with
t-mobile,
because
they
do
practice
a
small
batch
principle
themselves,
so
it's
very
very
similar
to
minimum
viable
change
for
us
what
we
do
and
what
practicing
adhere
to
a
gitlab.
So
it's
really
just
get
that
get
that
bare
minimum
out.
First
get
that
proof
of
concept.
B
For
that
thing,
that
just
kind
of
proves
out
that,
yes,
we
could
do
this
and
then
iterate
over
the
time,
so
you're
you're
not
disappearing
for
a
month
month
and
a
half
to
deliver
a
thing
you're,
just
saying:
hey,
here's
here's
that
first
little
bit
and
just
keep
going
on
that
and
communicate,
and
it
all
kind
of
comes
together
into
that
kind
of
collaboration.
Communication
transparency
be
very
honest
about
what
this
piece
is.
This
is
what
we're
trying
to
do.
We
can
prove
this
out,
build
on
that.
A
Yeah,
no,
that's
an
interesting
point
that
you
know
these
values
don't
exist
really
in
silos
right,
like
they
all
kind
of
work
together
and
work
to
further
each
other
when
when
they're
combined.
So
that's
an
interesting
point,
exactly
yeah,
so
so,
okay,
so
you
know
diving
in
a
little
bit
more
about
like
what.
What
would
you
say
is
the
best
thing
about
your
job
and
what
you
get
to
do
every
day.
B
It
was,
I
think,
sometimes
it
is
important
we
step
back
and
say
that
and
see
that
we
were
very,
very
fortunate
when,
when
things
kind
of
came
down
the
way
they
did
with
kobet
et
cetera
that
we
were
already
well
worked
from
home
company.
We
were
already
in
that,
for
quite
a
few
of
us
our
day
to
day
didn't
change,
it's
important
for
us
to
step
back.
For
a
second
say:
hey,
we
were
lucky,
we
were,
we
had
a
benefit
here
and
so
that's
a
great
thing
kind
of
a
more
specific
standpoint.
B
I
work
with
an
incredible
team,
they're,
very
supportive.
You
know
any
one
of
us
can
reach
out
on
a
team
channel
and
say:
hey:
does
anyone
have
experience
with
xyz,
because
we
all
understand
it
as
engineers
that
we
won't
all
have
all
the
answers
all
the
time?
So
we
really
do
lean
on
each
other
and
leverage
each
other
a
lot
working
for
that
team
at
a
company
that
has
a
product,
I
believe
in
and
values
transparency
and
has
a
set
of
goals
that
they
adhere
to
that.
I
really
believe
in
as
well.
B
B
I
think
for
me
it's
just
been
a
little
bit
of
the
isolation.
It's
true.
There
have
been
careers
points
in
my
career
in
my
life,
where
I've
had
like
an
office
and
I've
shut
the
door
and
gone
away
for
a
while
to
go.
Do
some
work
but-
and
it's
not
so
much
the
work
from
home
aspect
of
that
isolation,
but
kind
of
this
being
a
solo
engineer
on
a
customer
engagement.
B
Am
I
going
to
understand
all
this
when
I
come
back
so
there's
there's
a
little
bit
of
that
isolation
there
that
they've
been
trying
to
deal
with,
and
I
would
say
sometimes
even
the
variety
as
exciting
as
it
can
be,
is
also
the
most
challenging
part,
because
you're
bouncing
from
one
yeah
one
technology
or
one
one.
Skill
set
you're
swapping
hats
constantly.
Today,
I'm
going
to
write
some
code
tomorrow,
I'm
going
to
do
some
finances
to
the
day
after
that,
I'm
going
to
do
some
trainings
and
so
you're.
A
Yeah
yeah,
that
makes
sense
what
which
hat
are
you
putting
on
when
you're
walking
into
the
home
office
this
morning?
Exactly
yeah?
No,
that's
that's
totally
fair
and
I'm
sure
you
know
I
know
I
can.
I
can
relate
to
both
of
those
and
you
know,
I'm
sure,
a
lot
of
people
here
can
too.
So
that's
that's,
definitely
fair
and
so.
A
Okay,
so
not
to
talk
about
work,
the
whole
time
you
know
to
kind
of
get
into
a
little
bit
more
about
you
and
I
feel
like
I
have
to
stray
away
from
our
our
questions
and
asks
I
feel
like
people
who
are
watching
are
going
to
be
curious.
You
have
to
introduce
the
little
fur
the
cute
fur
balls
running
around
in
your
video
behind
you,
because
people
are
going
to
want
to
know.
B
A
B
B
A
B
A
We
saw
exactly
a
neighbor
stopped
the
other
day,
she's
like
what's
on
his
head.
Oh
those
are
his
ears.
What
do
you
think
he's
not
wearing
a
hat
yeah
exactly
so
he's
a
good
guy,
though
okay,
thank
you.
I
had
to
stop
for
that
because
I
knew
people
were
gonna,
be
curious,
so
you
know,
what's
a
going
back
into
our
our
our
questions,
you
know
what's
an
interesting
fact
that
that
a
lot
of
people
don't
know
about
you.
B
B
B
In
the
dialysis
unit,
that's
how
I
paid
for
my
college
live
with
family,
and
you
know
then
use
that
to
pay
for
books
tuition.
That
kind
of
thing
you
know
pizza,
of
course,
the
important
things
obviously
yeah,
and
so
that's
how
I
spent
those
four
years.
That's
how
I
paid
for
college
as
a
nursing
assistant
in
dallas
again.
A
B
A
B
Are
you
into
this
right
here,
sing
on
the
back
porch
and
watching
the
dogs
play?
That's
awesome,
so
I've
been
a
video
game
for
my
entire
life
since
I
was
10,
probably
if
not
younger
than
that.
So
you
know
most
of
my
close
friends
to
this
day
that
I've
known
for
years
are
people.
I've
met
through
video
games.
Things
like
that.
So,
unfortunately,
right
now
I
have
a
very
short
attention
span
with
something.
So
if
I
don't
finish
a
video
game
in
a
month,
I
pretty
much
never
finish
a
video
game.
B
A
B
So
recently
just
went
skydiving
that
was
actually
one
of
the
ones
that
was
on
there.
My
my
youngest
son
just
turned
18
and
his
birthday
present
was
a
skydive
trip,
so
he
wanted
to
do
that
and
he
said,
do
you
want
to
go
with
me
and
I'm
like
sure,
so
I
can't
really
use
that
one
anymore.
It's
the
craziest
thing.
I
think
after
that
I'll
go.
B
B
A
A
B
A
That's
awesome:
well,
hey
glenn!
Thank
you.
Thank
you!
So
much
it
was
great
getting
to
know
you
better
today
and
you
know
definitely
thank
you
for
for
all
the
hard
work
you're
doing
not
only
on
t-mobile
but
with
all
our
other
customers,
and
I
know
the
team
really
appreciates
you.
So
thanks
for
everything,
congrats.