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From YouTube: Digital ID: Understanding Perceptions and Expectations - Alissa Worley & Christine Leong, Accenture
Description
Digital ID: Understanding Perceptions and Expectations - Alissa Worley & Christine Leong, Accenture
”Identity” is part of our everyday lives—in banking, paying bills, on social media, or boarding a plane. At its core, identity in a digital world is about trust – trust that each party in an interaction is who they say they are. Accenture is currently conducting research that explores impressions of, attitudes around and behaviors influencing, identity, privacy, data sharing mindsets—the transactional element of our personal data. What will it take to drive not only acceptance but demand for digital identity capabilities in how we engage with businesses and organizations? How do these attitudes differ by jurisdiction and experience? What is the appetite for a new model of digital id that gives us greater control and confidence around who we're interacting with in a digital world? This presentation will showcase these findings with a Q+A discussion to follow about what it means.
Session Details & Slides (if available)- https://sched.co/j3eU
Access All Sessions: https://events.linuxfoundation.org/hyperledger-global-forum/program/schedule/
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A
So
welcome
everybody.
This
is
the
hard
thing
about
virtual.
I
can.
I
can't
tell
welcome
everybody.
My
name
is
lisa
worley.
I
am
the
marketing
director,
I'm
marketing
director
and
a
global
blog
I've
gotten
this
wrong.
Every
single
time
I've
introduced
myself
this
week,
I'm
the
global
marketing
lead
for
blockchain
and
multi-party
systems
at
accenture,
and
I'm
here
with
my
colleague
christine
leong.
A
So
today,
we're
here
to
talk
about
digital
identity
and
certainly
digital
identity.
In
the
context
of
this,
I
think
everybody's
heard
of
this
event-
covid
that's
happened
over
the
past
several
months
and
before
we
kick
off
we're
we're
going
to
do
a
little
bit
of
an
experiment.
So
juliet
I'm
going
to
turn
this
over
to
you.
C
A
You
juliet
so,
while
you
guys
are
doing
the
menti
poll,
I
am
going
to
set
a
little
context
for
the
conversation
that
we're
going
to
be
having
with
christine.
Today.
As
I
mentioned,
my
role
is
marketing.
I
am
not
a
digital
identity
expert,
although
it
is
a
space
that
absolutely
fascinates
me
and
christine
is
responsible
for
getting
me
hooked
on
it.
So
I
want
to
do
a
little
bit
of
context,
setting
in
kind
of
relation
to
my
role.
I
focus
more
on
human
behavior
and
understanding
the
market
and
to
which
we're
speaking
understanding.
A
Why
we
as
humans,
do
what
we
do
and
and
what
motivates
those
behaviors
and
beliefs,
and
that's
particularly
important
when
we,
when
we
are
essentially
making
a
market
with
an
emerging
capability,
because
there's
there's
really
no
evidence,
no
experience
upon
which
we're
drawing
so
we
are
asking
messaging
and
other.
You
know,
forms
of
opinion
forming
to
to
play
a
big
part
in
how
people
are
actually
thinking
about
this
massive
transition
into
into
a
new
way
of
managing
their
credentials.
A
A
You
know
that,
at
a
time
when
we
were
really
forced
to
stay
apart,
technology
and
human
ingenuity
really
allowed
us
to
come
together
and
to
to
facilitate
it
really
opened
up
a
more
inclusive.
You
know
community
dialogue
and
we've
certainly
seen
things
take,
take
hold
conversations,
take
hold
that
hopefully
have
a
a
transformative
impact
and,
and
that
will
allow
us
to
emerge
stronger
and
better
situated
for
what
comes
next.
A
So
I'm
just
going
to
run
through
some
of
the
obvious
things
about
what
what
are
we
talking
about
when
we're
thinking
about
the
new
reality
into
which
we're
speaking
well
first,
is
we
have
to
take
into
account
the
human
experience?
Something
of
this
magnitude
hasn't
happened
before
in
our
civilization.
A
Even
if
you
think
about
the
flu
in
1918
or
the
industrial
revolution
or
global
conflicts,
nothing
has
actually
influenced
or
changed
human
behavior
so
quickly,
and
I
don't
think
we
fully
appreciate
the
consequences
and
we
are
obviously
still
learning.
We
are
still
very
much
in
this
because
we
are
we
kind
of
have
an
uneven
experience
at
you
know
at
this
point
with
who's
vaccinated
who
isn't
what
variants
are
starting
to
take
hold.
A
Next
is
related
to
to
work
in
many
instances.
Work
has
become
something
we
do
versus
a
place
we
go
and
according
to
gartner,
48
of
employees
will
probably
work
at
least
part-time
remotely
after
covert
19.,
and
that's
a
huge
leap
from
the
30
percent
that
did
so
prior
to
the
pandemic
and
we'll
likely
see
hybrid
workplaces,
which
will
allow
both
remote
remote
work
and
working
in
an
office,
and
that
presents
new
challenges
and
opportunities.
A
It
will
also
be
characterized
by
new
focus
on
human
connection
christina-
and
I
were
just
talking
about
this.
The
other
day
christine
is
one
of
my
closest
work.
Colleagues
closest
work
friends
and
we
haven't
seen
each
other
and
gosh
christine.
Is
it
it's
well
over
a
year
and
a
half,
and
that
takes
a
toll
after
a
while?
A
A
C
A
To
chat
about
work
right,
we
were
so
I'm
going
to
move
on
to
the
the
next
slide,
which
is
you
know
across
the
world.
We
seem
to
have
hit
the
fast
forward
button
on
technology,
so
taking
a
page
from
accenture's
latest
research,
which
is
called
make
the
leap,
take
the
lead
adoption
rates
across
technologies
have
seen
a
huge
jump
just
since
the
last
time
we
did
the
study,
which
was
in
2019,
and
if
you
look
all
the
way
over
to
the
right
sorry,
the
left,
I'm
trying
to
think
screen
wise.
What
that
would
be.
A
The
emerging
technologies
took
a
significant
leap
forward,
and
so,
while
technology
has
been
a
lifeline
during
the
pandemic,
you
know
if
coveted
happened
just
five
years
ago,
it
would
have
been
far
more
devastating
from
our
health
to
our
social
connections
to
our
economic
stability.
My
life
didn't
change
that
much
except
and
I'm
sure
christine
you're,
probably
the
same
you
who
was
on
a
plane
all
the
time,
no
longer
on
a
plane
all
the
time
I
traveled
pretty
frequently
as
well,
but
we
got
busier
it.
So
it
really
didn't
seem
like
there
was
a
big.
A
That's
a
huge
problem,
but
it's
no
wonder
no
institution
in
their
study
is
seen
as
both
competent
and
ethical
business
ranks
54
points
higher
than
government
incompetency
ngos
rank
31
higher
than
government
in
ethics.
Both
government
and
media
are
perceived
as
incompetent
and
unethical
according
to
this
study.
So
but,
interestingly
technology,
roughly
75
percent
of
individuals
re
view
technology
as
the
most
trusted
sector,
despite
a
four-point
drop
globally
and
to
punch
this
point.
A
According
to
a
study
by
pew
research
center,
half
of
americans
do
not
believe
the
government
will
protect
their
health
records,
we're
obviously
seeing
a
shift
in
that
direction.
One
of
the
use
cases
for
digital
identity
obviously
pertains
to
health
records
and
certainly
things
that
are
going
on
with
the
vaccine
distribution.
A
A
Okay,
last
but
not
least,
during
covid
we
started
a
global
conversation
around
social
justice
inequality
and
the
digital
divide
for
individuals
to
adopt
and
use
digital
identities
effectively,
especially
as
the
trend
towards
self-management
accelerates.
They
will
need
access
to
technology
and
an
increased
level
of
digital
literacy.
B
B
B
How
can
we
use
our
verifiable
digital
credentials
to
be
able
to
enable
us
to
improve
our
skills,
our
residence
status,
our
visa
work
permits,
travel,
health
and
all
sorts
of
things,
and,
of
course,
you
know,
as
the
eu
just
announced
a
couple
of
days
ago,
there
they
are
also
there's
a
proposed
regulation
that
is
coming
into
place
around
a
digital
identity
for
all
27
states.
So
this
covert
has
definitely
accelerated
the
growth
of
this
area
and
it's
going
to
be
a
very
exciting
space.
A
So
is
there
a
risk
when
you
think
about
the
proliferation
of
the
like
many
new
id
systems
and
and
options
for
for
individual
control
is?
Is
there
a
risk
of
information
overload?
I
always
think
about
that.
In
the
context
of
like
behavioral
finance,
that
too
much
choice
creates
an
action
I
mean.
Is
it
possible
that
individuals
may
get
tired
of
managing
you
know
their
convenience
privacy
trade-offs
and
adopt
behaviors
that
actually
undermine
their
safety
and
other
freedoms?
I.
B
I
think
so
in
many
ways
it
already
is
happening
today
because
of
poverty.
If
you
we
look
at
many
of
the
sort
of
health
access
apps
out
there
because
of
the
need
to
go
get
to
market
quickly.
There
are
a
lot
of
there's
a
lot
already
a
lot
of
fraud
around
you
know.
Let's
say
there
are
you
know,
qr
codes
that
are
fake,
that
are
static
that
can
be
sent
around
and
copied
multiple
times.
There
are
challenges
around
the
fact
that
a
lot
of
the
digital
identity.
B
Now
I
I
don't
mean
when
I
say
that
I
don't
mean
just
decentralized
id
but
across
the
board
of
different
digital
identity,
capabilities,
lots
and
lots
and
lots
of
initiatives
are
have
been
set
up.
Many
have
have
had
low
adoption.
Why?
Because
imagine
we're
all
chasing
after
the
same
set
of
users,
and
if
there
are
a
thousand
of
these
out
there,
everybody
only
have
five
users
it
dilutes,
and
there
are
so
many
different
approaches.
People
get
fatigued
and
say:
well,
you
know,
if
there's
a
thousand
out
there,
a
thousand
different
approaches.
B
People
get
tired.
So
in
many
ways
I
think
they're.
The
conversation
needs
to
be
that
technologist
needs
to
work
together
to
come
to
some
form
of,
and
I
think
you
know
in
many
ways
at
the
community
here
it's
very
much
coming
towards
the
same
standards,
similar
approaches
and
differentiate
themselves.
B
As
with
you
know,
in
in
what
we
do
with
trust
over
ip
in
in
a
sense
of
differentiate
themselves
based
on
services,
offerings
versus
you
know,
the
the
bottom
line
technology
stack
because
it
shouldn't
it
shouldn't
be
that
it
should
be
around
what
the
value
of
digital
identity
can
bring
versus
just
the
underlying.
So
the
conversation
needs
to
go
up
a
level.
Otherwise
we
all
going
to
suffer
with
too
many
apps
too
many
choices,
and
actually
people
not
using
it.
A
You
know
groceries
and
other
staples
online
pre-pre-pandemic.
Now
it's
80,
I
believe
it's
even
higher
in
europe,
if
I'm
not
mistaken,
so
taking
that
into
consideration,
how
how
are
we
influencing
or
how?
How
is
that
behavioral
change
influencing
how
we
are
thinking
about
privacy
and
security
and
the
trade-offs
and
how
we
are
actually
sharing
data
with
the
the
institutions
that
we
interact
with
what
what's
happened
as
a
result
of
covet
in
that
environment.
B
B
B
I
want
to
be
able
to
share
my
data.
There
are
also
aspects
of
security
and
privacy
that
needs
to
be
designed
right
so
that
when
we
do
choose
to
share
out
our
information
that
we
are
protected
just
by
the
fact
that
I'm
I'm
sharing-
and
I
might
not
always
be
thinking
about-
am
I
doing
this
correctly?
Am
I
doing
this
privately
and
securely
when
I
just
want
to
get
to?
B
A
I
was
just
gonna
say
that
that's
exactly
right
because
honestly,
so
I
I
was
talking
to
you
about
yesterday
that
I
I
had
a
password
fail.
I
was
trying
to
do
something
on
a
different,
so
I
had
something
on
my
work,
computer
that
was
creating
a
firewall
that
was
actually
was
joined
in
a
session
here,
and
so
I
was
trying
to
move
it
to
a
different
computer,
but
my
my
saved
password
credentials
didn't
translate.
A
A
A
So
in
during
covid,
we
also
saw
a
shift
to
like
we
mentioned
more
privacy,
conscious
consumers
there's
actually
been
an
uptick
in
privacy,
apps
apple.
Obviously
using
that
as
a
brand
lift
to
you
know
what
what
they're
doing
as
far
as
trying
to
give
you
control,
or
at
least
seeming
to
control
your,
but
your
ability
to
not
lead
a
digital
footprint
is
that
kind
of
the
way
forward.
Is
that
what
you're
seeing
is
that
individuals
will
actually
take
on?
You
know
more
of
the
privacy
responsibility?
B
I
think
it
needs
to
ultimately
it's
for
it
to
be
effective.
It
really
needs
to
be
baked
in
it
needs
to.
Whilst
it
needs
to
provide
me
with
a
choice,
not
everybody
wants
the
inundation
of
information
so
because
it
impacts
user
experience
and
it
needs
to
be
designed
any
of
the
technology
with
the
identity,
technology
and
the
privacy.
Preserving
technology
needs
to
be
designed
with
our
experienced
designers
together
because,
very
often
the
sort
of
back
end
technology
functions.
B
I
think
that
aspects
is
very
important,
so
I
would
say
that
for
organizations
they
need,
as
they
are
designing,
identity
solutions.
It's
not
just
about
having
sort
of
the
privacy
by
design
yes,
but
how
do
you
bring
your
privacy
by
design
to
life
for
your
user
group
and
that's
not
just
a
technology
conversation?
A
So
you
brought
up
so
many
interesting
points,
but
I'm
going
to
pull
on
one
big
thread.
The
davos
2021
agenda-
and
I
know
you
have
a
strong
relationship
with
the
world
economic
forum-
is
around
rebuilding
trust.
So
why
is
that
so
important?
Right
now,
and
certainly
in
this
context,
why
is
it
so
important
and
how
do
we
go
about
creating
that
dynamic,
where
somebody
actually
does
feel
comfortable
with
something
that
they
may
not
necessarily
inherently
understand.
B
I
think
to
break
it
down
into
a
lot
of
the
governments,
and
many
many
of
our
hyperledger
friends
and
colleagues,
especially
in
the
identity
space,
have
seen
a
lot
of
discussions,
work
and
probably
wrote
a
lot
more
than
me
around.
What
is
the
trust
framework
think
about
the
fact
that
rebuilding
trust?
What
does
that
even
mean
trust
is
something
that's
very
illusive.
It's
intangible,
I
I
often
say
this
to
in
in
speaking
engagements
and
in
working
with
the
world
economic
forum
different.
B
What
a
one
government
or
one
organization
or
one
entity
terms
as
a
trust
framework
could
be.
Com
could
mean
completely
different
thing
to
different
entities,
but
the
aspects
of
need
to
rebuild
trust
is
well,
everything
has
gone,
digital
half
of
our
lives
are
now
digitalized
it
and
that
aspect
of
implicit
trust.
I
I
was
speaking
to
one
of
my
clients
earlier
of
well.
B
If
I
were
to
say,
I
want
to
apply
for
a
job,
a
new
job
say,
and
I
need
to
do
it
remotely
now,
because
I
don't
have
a
choice
and
I
I
have
to
believe
that
I'm
who
I
say
I
am
all
of
my
educational
credentials,
my
professional
qualification,
my
identity
data
credentials
are
all
on
paper
to
scan
all
that.
That's
trusting!
That's
somewhere
along
the
line,
I'm
real
those
pieces
of
paper
are
real.
They
have
not
been
documented.
They
can't
physically
touch
these
things
anymore,
or
it's
going
to
be
very
difficult.
B
So
how
are
they
going
to
trust
that
rebuilding
the
aspects
of
trust?
Today?
Most
of
that
trust
is
physical
based,
you
can
touch
it.
You
can
feel
it
and
there's
a
degree
of
human
trust
between
the
the
entity
in
the
digital
world
is
no
different,
that
human
sort
of
trust
that
network
of
trust.
What
underpins
that
trust
and
therefore
in
in
no
different
than
the
example
that
I
always
use,
is
well
when
I
travel,
I
use
my
passport,
the
you
say.
B
If
I'm
going
from
uk
to
london
to
new
york,
the
us
government
trusts,
the
uk
government
have
done
their
due
diligence
to
say
the
holder
of
this
passport
is
who
they
say
they
are
and
that
aspects
of
trust
needs
to
be
rebuilt
in
a
digital
manner,
and
there
are
multiple
ways
of
doing
it.
And
ultimately,
those
kind
of
trust
frameworks
needs
to
be
harmonized.
Organizations
sectors
need
to
come
together
to
say
right.
B
This
level
of
trust
means
this,
and
we
need
to
harmonize
you
in
order
for
us
to
be
able
to
to
to
to
continue
our
life
digitally
in
a
more
trusted
manner,
because
today
you
may
be
able
to
hold
your
passport
or
your
driving
license
in
order
to
open
the
bank
accounts
in
order
to
get
a
mortgage
in
order
to
buy
a
car
whatever
it
is,
rent
a
car,
but
in
the
future,
as
we
move
into
the
digital
world
that
aspects
of
physical
document
may
be
replaced
digitally.
So
how
do
we
verify
that
trust?
A
What
do
you
see
as
one
of
the
ways
that
we
might
be
able
to
assure
that
we
don't
actually
exacerbate
this
issue
right,
that
we're
going
to
have
two
realities
of
of
a
digital
world,
and
it's
going
to
only
continue
to
to
spread.
How
can
we
actually
address
some
of
these
issues
where
those
that
are
underserved
by
by
a
digital
environment
currently
don't
have
access
but
clearly
need
to.
B
I
think
there
needs
to
be
multiple
options:
it's
not
about
going
away
with
paper,
and
no
is
it
about
going
away
with
the
existing
legacy
systems.
There
needs
to
be
a
way
to
incorporate
all
of
that,
and
some
of
the
digital
literacy
has
to
go
hand
in
hand.
So
I
often
say
well
this
area
and
one
of
my
biggest
clients
is,
and
that
I'm
you
know
very
proud
of-
is
a
united
nations
high
commission
for
refugees.
We
need
to
often
think
of
well
in
certain
communities.
B
B
How
can
that
work
and
being
able
to
actually
ensure
that
that
has
a
level
of
continuity,
because
there
are
folks
that
you
know,
like
the
sort
of
diverse
inclusion
panel,
that
we
did
yesterday,
that
we're
gonna
have
to
have
multiple
formats.
Multiple
form
factors
to
be
able
to
support
people
from
all
sorts
of
different
background
and
different
abilities
in
order
to,
and
the
digital
may
not
be.
The
only
way.
A
A
Thank
you
so
much
juliet,
of
course,
all
right.
So
now
the
big
question
christine
in
the
last
three
minutes,
what
needs
to
happen?
We
know
that
covet
fast
forwarded
the
need
for
digital
identity
so,
and
we
know
that
there's
also
been
a
shift
in
how
people
view
trust
in
their
government,
trust
and
institutions,
trust
and
business,
etc.
B
Big
question:
I
think,
at
least
in
my
own
personal
experience
I
would
say:
transparency
is
essential
in
order
to
rebuild
trust,
whether
it's
transparency
for
governments,
especially
in
the
identity
space,
whether
it's
any
government-led
schemes
around
identity,
where
there's
private
sector-led
a
mixture
aspect
of
transparency,
aspects
of
ensuring
that
the
consumer,
the
user,
know
what
they're
doing
how
it
works.
The
fact
that
it's
there,
how
who
has
access
your
information
has
access
so
on
and
so
forth,
helps
to
build
trust.
It
might.
B
No
one
look
at
that
information,
but
that
aspect
of
being
available
to
be
viewed
by
all
is
critically
important.
Second
of
all,
collaboration
across
sectors.
We
covert
has
shown
that
and
use
the
sub
health,
as
example,
but
very
often
when
we
want
to
roll
something
out.
There's
the
health
bit
the
health
data
bit
there
is
the
identity
credentialing
bit,
there's
the
digital
bit.
There's
the
border
control
border
control
bits,
there's
the
transportation
bit.
There
is
domestic
traffic.
B
Even
within
governments,
there
are
probably
five
or
six
different
government
departments
that
need
to
need
to
work
together.
There
is
no
single
ownership,
so
collaboration
across
sectors
within
say
within
a
government
across
the
board
needs
to
happen.
There
needs
to
be
more
sort
of
understanding
that
identity
as
a
whole.
It's
not
about
each
organization
by
myself
and
inside
my
own
four
walls.
B
My
identity
is
purely
a
piece
of
digital,
something
of
paper,
something
that
needs
that
I'm
giving
to
somebody
else
in
order
to
do
something.
Identity
itself
is
not
it's
a
means
to
an
end.
I
don't
think
about
it.
When
I
don't
need
to
travel,
I
don't
need
to
do
something
about
it,
but
it
is
an
enabler
to
whatever
thing,
whatever
that
you
need
to
do
so
thinking
through
what
is
user
centricity,
and
how
do
you
deliver
that
it
will
mean
that
you
need
to
build
ecosystem
with
partners
across
sectors
so
think
beyond
your
sector?
B
Think
about
the
people
you
serve,
so
I
think
that
aspects
of
collaboration
building,
as
well
as
transparency
and
having
that
conversation
beyond
technology.
This
is
really
got
to
go
to
a
policy
level
conversations
a
business
level
conversation
about
value.
Otherwise
we
will
keep
building
solutions
and
people
won't
use
it
because
it's
not
useful,
like
you
said
that
human
behavior
of
I
need
to
get
to
do
whatever
it
is
that
I
need
to
get
to
do
that's
the
most
important.
A
A
We
we
sometimes
do
a
challenge
where
we
say,
because
value
is
a
word
that
is
really
hard
to
interpret
and
when
you're
trying
to
pull
somebody
into
a
story.
Here's
a
challenge
for
you.
If
you're
looking
for
the
right
language
to
kind
of
give
somebody
a
vivid
story
that
they
can
kind
of
adopt
and
and
bring
into
their
own
right,
so
they
can
actually
make
their
own
take
five
seconds
and
draw
value,
not
the
word
but
kind
of
draw
what
it
means.
Any
any
concept.
That's
that's
tricky!
A
That's
that's
a
good
litmus
test
to
see
if
you're,
actually
speaking
kind
of
in
the
concrete
words
that
people
can
actually
adopt
so
christine.
It
sounds
like
from
everything
that
you've
said.
We
are
at
a
moment
of
truth
and
and
trust
right
that
people
trust
what
how
we're
we're
rolling
this
out
and
getting
this
right
couldn't
be
couldn't
be
more
important.
So,
thank
you
so
much
and
thank
you
for
everybody
that
that
attended
and
if
you,
the
mentee
poll,
will
still
be
open.
A
If
you
don't
mind
answering
these
questions,
we
would
love
to
hear
from
you
it's
it's
actually
part
of
the
the
research
that
we're
we
currently
have
in
the
field.
So
I
would
just
love
to
give
this
get
this
audience
get
their
impression
christine.
Thank
you
again,
thank
you,
everybody
and
have
a
great
rest
of
your
day.
Thank
you.