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From YouTube: 12/02/21 Lunch & Learn KCMO Snow Program
Description
KCMO Media Relations Manager Maggie Green shares information about the newly revamped snow removal program. Hear about all things snow operations, what the city is doing to improve this important service, and how you can stay up to date this snow season.
A
A
We
did
a
session
about
a
month
and
a
half
ago
about
street
maintenance
and
a
couple
people
had
questions
about
snow,
and
so
we
thought
hey.
This
is
actually
a
topic
worth
its
own
session,
so
here
we
are-
and
I
will
say
it
does
feel
a
little
weird
to
talk
about
snow
when
it's
70
degrees
outside,
but
we
know
that
it's
coming
and
wanted
to
have
the
chance
to
kind
of
talk
through
what
we've
been
doing
to
prepare,
what
our
operations
are.
Typically,
what
our
processes?
A
You
know,
materials
and
resources
and
stuff
like
that,
as
well
as
what
resources
we
have
available
to
the
public.
So
it
looks
like
there's
a
kind
of
a
mix
of
colleagues
as
well
as
members
of
the
public
on
on
this
call
today,
so
excited
to
to
have
the
conversation
and
and
we'll
leave
time
for
questions
at
the
end
here.
Can
you
all
see
my
screen?
You
should
be
able
to.
A
Okie
doke,
so
yes,
real
quick
again,
I'm
I'm
maggie
a
media
relations
manager.
Since
about
july
previous,
to
that
I
was
the
public
information
officer
in
public
works,
so
the
topic
of
snow
operations
is
near
and
dear
to
my
heart.
I've
spent
a
lot
of
time,
learning
about
it,
communicating
about
it
and
so
very
happy
to
be
here
to
share
what
I
know
I
will
say
if
people
do
have
questions
that
I
can't
necessarily
answer
today.
A
I
know
that
we
have
our
expert
on
the
call
today,
but
also
can
circle
back
with
my
team
and
get
more
information.
If
there's
questions
I
can't
get
to
today,
this
is
sort
of
a
standard
teams
call.
So
we
would
ask
that
you
stay
muted
through
the
session.
We
will.
We
are
recording
this
session
and
it
will
be
on
the
city's
youtube
page
so
that
you
can
re-watch
it
as
many
times
as
you
want
or
pass
it
along
to
other
folks
who
may
be
interested
in
this
topic.
A
We
will
also
post
the
link
share
the
link
on
our
social
media
here,
the
next
few
days
as
well.
Please
do
feel
free
to
use
the
chat
function,
to
put
any
thoughts
or
questions
and
then
again
we'll
open
it
up
for
any
discussion
or
questions.
At
the
end,
I
I
do
have
several
slides
that
will
kind
of
go
through
the
snow
program
and
an
overview
I'm
using
a
lot
of
the
same
slides
that
we
used
recently
to
present
to
our
city
council.
A
A
So
this
slide.
This
is
really
important
that
we
have
two
different
programs
within
our
snow
operations.
You
know,
I
think,
the
more
I
talk
about
snow
it.
It
seems
like
a
really
simple
topic,
like
you
know,
it's
just
people
hopping
in
plows
and
plowing
our
streets,
but
the
more
I
discuss
this
topic
and
have
conversations
with
people.
There's
a
lot
of
logistics.
There's
a
lot
of
moving
parts.
There's
a
lot
of
intentionality
around
the
plan.
A
Every
storm
is
different
depending
on
how
much
we
get
you
know,
so
we
have
to
act
and
pivot
kind
of
just
depending
on.
What's
coming
our
way,
and
so
it's
it's
important
to
note
on
this
distinction
here.
Just
so
people
know
what
to
expect.
So
in
kansas
city,
we
we
know
that
we
have
different
types
of
roads.
We've
got
our
larger
roads
that
carry
more
traffic,
usually
higher
speed
limits.
Those
are
our
arterial
roads.
A
We've
got
our
collectors
that
are
a
little
less
traffic
that
plug
into
those
arterials
and
then,
of
course,
we
have
our
neighborhood
streets
that
we
call
our
residential
roads
that
that's
important,
because
we
kind
of
tailor
our
snow
operations
approach
for
our
different
roads.
So
we've
got
our
arterial
program.
These
are
large
dump
trucks.
You
see
the
they're
bright
orange
for
public
works.
I
think
parks
has
a
green,
really
large
green
dump
trucks.
Water
departments,
I
think,
are
blue.
A
A
The
end
of
last
season
was
starting
to
tandem
plow,
which
is
essentially
just
plowing
back
to
back
having
two
plows
side
by
side
or
right
behind
each
other
to
get
better
coverage
where
we
could
so
that
kind
of
encapsulates
what
we
do
on
sort
of
some
of
these
larger
roads
that
we
know
carry
more
traffic
that
we
know
have
sort
of
the
transit
routes
and
stuff
like
that.
We've
got
a
pretty
robust
program
for
arterial
roads.
A
Thinking
about
our
neighborhood
streets,
it's
obviously
a
different
approach.
We
can't
often
fit
if
we
think
about
like
some
of
the
neighborhood
streets
in
the
northeast
kansas
city
area
parking
on
both
sides,
you
know
very
narrow.
We
can't
fit
those
big
dump
trucks
down
those
streets,
and
so
we
use
smaller
pickup
trucks.
They
have
a
smaller
plow.
We
do
have
more
residential
roads
in
kansas
city,
so
there
are
more
routes
and
of
course,
you
know
like
the
coverage
is
about
a
little
over
3
000
miles.
A
We've
heard
a
lot
of
feedback
about
our
residential
program
in
the
past,
and
so
with
the
the
arrival
of
the
new
city
manager
sort
of
right
in
the
middle
of
snow
season.
Last
year
he
worked
with
our
team
to
kind
of
make
some
adjustments
based
on
the
feedback
we're
hearing
about
snow
plowing
in
our
neighborhood
streets.
So
we
did
try
to
adapt
and
make
some
changes.
We
learned
a
lot
of
lessons
here.
We
added
some
nighttime
shifts
to
residential
streets.
A
Previously,
we
were
only
really
able
to
do
daytime
shifts
due
to
sort
of
the
the
truck
and
staffing
capacity.
You
know
we
trying
to
get
larger
trucks
where
we
can
to
help
plow
and
another
big
shift
was
more
passes
on
neighborhood
streets.
Historically,
we're
only
going
through
one
time,
but
we
were
hearing
from
folks
that
that's
that's
not
enough
to
clear
the
street,
so
they
can
get
to
work
or
so
that
the
school
bus
can
get
through
that
neighborhood
street.
A
So
we're
doing
more
passes,
adding
salting
to
neighborhood
streets
on
plowing,
and
so
we
did
make
some
changes.
I
think
we
grew
in
our
satisfaction
rates
for
snow.
Last
year
we
had
a
lot
more
views
on
our
snow
website
which
I'll
talk
about
a
little
bit
later.
So
a
lot
of
these
changes
may
seem
subtle,
but
they
they
were
a
huge
impact
in
in
helping
sort
of
our
our
operations
and
this
service
to
residents.
A
So
I
want
to
talk
a
little
bit
about
I'm
not
going
to
read
word
for
word
here,
but
the
different
stages
of
of
operations.
I
think
the
key
point
here
is
that
we
tailor
our
approach.
I
was
kind
of
mentioning
this
earlier,
depending
on
what
what
the
weather,
what
the
forecast
is
going
to
look
like.
We
have
different
tools
in
our
toolbox:
different
equipment,
different
materials
that
we
use
depending
on
you
know
what
what
the
forecast
is.
A
A
A
We
use
salt
brine
to
pre-treat
in
certain
conditions,
as
well
as
just
normal
salts.
So
again,
you
can
kind
of
see
us
ramping
up
kind
of
based
on
on
the
stages
here
all
the
way
up
to
a
full
on
stage
five,
which
is
an
extreme
weather
event.
If
we're
forecasted
to
get
multiple
inches
of
snow
over
multiple
days,
you
know
which
we
did
see
last
last
season.
A
This
is
where
we
would
start
to
see
impacts
to
other
services,
basic
services,
and
we
we
did
experience
that
last
season,
where
we
had
some
big
storms
and-
and
we
tried
some
things
out
with
utilizing
trust
recycling.
You
know
drivers
to
help
us
with
plowing.
We
did
get
a
lot
of
feedback
about
that.
So
I
you
know,
I
think,
that's
a
that's
a
lesson
learned.
We
work
through
I'll
talk
a
little
bit
later
on,
but
you
know
this
is
the
type
of
storm
where
you
know
we're.
A
Gonna
need
to
rely
on
other
departments
for
collaboration
on
on
plowing,
and
that's
something
that
I
think
is
really
cool
about.
Our
snow
program
in
kansas
city
is,
is
that
we
do
rely
on
our.
You
know.
Our
full
team,
the
the
general
services,
the
fleet,
mechanics
public,
works
of
course,
kind
of
leading
the
charge
water
parks
new
this
year
will
be
the
neighborhoods
department,
so
there's
so
much
collaboration.
It's
actually
really
impressive.
A
Behind
the
scenes
of
how
many
people
which
I'll
talk
about
in
a
second
are
involved
when
it
comes
to
a
big
storm
like
this.
So
so
again
here
you
know
we
when
we
have
a
storm
that
looks
like
this,
you
know
we
we
can.
We
can
expect
that
yeah,
probably
transit
service
is
going
to
be
impacted,
schools
probably
going
to
be
canceled
and
our
trash
truck.
You
know
drivers
may
have
a
hard
time
getting
through
here,
so
so
that
all
kind
of
plays
into
it
right.
A
So
the
next
couple
sides
are
going
to
talk
about
what
we're
equipped
with
for
actual
equipment,
staffing
materials
stuff
like
that,
even
from
the
time
this
slide
was
created.
I
think
we've
had
a
few
additions
with
vehicles.
You
know
something
that
we're
really
trying
to
do
this
year
is
take
a
take
a
stock
of
what
we
have
and
use
existing
resources.
A
A
A
I
can
email
you
these
slides
for
sure,
but
but
the
actual
presentation
is
being
recorded
and
it
will
be
put
on
the
city's
youtube
page,
so
we
you'll
be
able
to
watch
it
over
again
or
pass
it
along
to
other
folks
who
would
like
to
have
this
information.
So
the
answer
is
yes,
I
can
share
the
slides
and
it
will
also
be
posted
online
okay
materials.
So,
like
I
said,
we've
got
a
lot
of
tools
in
our
toolbox.
A
Part
of
that
is
what
materials
we
have
at
hand
and
what
we
can
use.
We've
got
40
000
tons
of
salt
available
to
us
and
across
our
five
we
have
five
salt
domes
in
case.
You
know,
I
think
one
there's
an
additional
one
that
will
be
replaced
soon.
That
will
help
us
add
a
little
bit
more
capacity
for
salt.
So
obviously
salt
is
a
huge
way
that
we
deal
with
snow
operations
in
kansas
city.
Typically,
we
have
a
a
little
bit
on
reserve.
A
So
if
there's
some-
you
know
by
the
start
of
next
year
that
we
say
hey
we're
a
little
low
we
need
to.
We
need
to
put
our
reserve
order
in
that's
where
we
get
that
little
bit
extra.
So
we
are
fully
stocked
up
to
this
point
in
the
year
ready
to
go
there.
There's
are
even
times
where
other
cities
will
call
us
up
and
be
like
hey
we're
low
on
salt.
Can
you
can
we
buy
some
off
of
you?
A
I
know
that
I've
heard
that
story
a
time
or
two
so,
but
we
obviously
make
sure
we
planned
ahead
for
how
much
we
think
we're
going
to
use
how
much
we
used
last
season
and
kind
of
doing
that,
math
on
on
what
we're
going
to
need
from
year
to
year,
and
so,
typically
speaking,
40
000
having
that
capacity,
each
snow
season
is,
is
typically
what
we're
looking
at.
I
think
in
store
right
now.
We
should
have
like
30,
35
or
32,
something
like
that
a
thousand
times.
A
A
So
so
we
have
gallons
of
it.
We
typically
use
you
know
several
gallons
a
year
as
it
gets
really
cold,
but
it's,
but
it's
not
something
we
use
all
the
time,
only
only
really
when
we
know
we're
going
to
have
really
low
temperatures
we
also
make
what's
not
on
here.
Is
salt
brine,
that's
just
sort
of
liquid
salt
water
and
I
believe
that
truck
in
the
photo
here
is
a
brine
truck.
That's
something
that
we're
typically
using
under
certain
certain
conditions
as
well.
A
We
don't
pre-treat
with
brine
every
single
time
that
changes
a
little
bit
depending
on
the
storm.
You
know
if
we
know
that
the
storm's
coming
in
and
it's
going
to
rain.
First,
it's
going
to
wash
away
everything
that
we
would
have
pre-treated,
so
there's
definitely
a
science
there
to
what
the
forecast
is,
calling
wanting
to
make
sure
we're
not
wasting
our
resources
but
that
we're
pre-treating
accurately.
So
those
are
all
things
that
kind
of
go
into.
A
You
know
when
what
we
do
and
when
we
do
it
last
thing
on
here
is
ice
ban,
that's
a
material
that
we
actually
tried
out
for
the
first
time
last
year.
It
is
used
to
activate
salt
in
really
cold
temperatures.
It's
something
that
we
did
end
up
using
when
we
had
that
cold
snap
for
a
couple
of
weeks
and
again
it
is
sort
of
a
liquid
material.
That's
mixed
with
salt.
It
typically
turns
the
salt
blue,
and
it's
loaded
into
these
are
loaded
into
our
pickup
trucks.
A
This
is
what
what
we've
decided
with
this
type
of
salt
is
to
use
in
residential
areas
and
when
we
tested
it
out
last
year
I
mean
it
was.
I
don't
even
know
if
it
was
zero
degrees.
On
the
day
that
we
tested
this
out,
we
went
to
a
neighborhood
street
in
the
northeast.
The
salt
was
all
totally
blue
in
the
back
of
the
truck.
It
was
really
interesting
and
I
just
was
thinking
it
was
so
cold
that
the
snow
was
crunchy.
If
you
can
visualize
how
cold
it
is.
A
When
that
happens,
I
was
just
thinking
like
there's
no
way
anything
but
like
boiling
water
is
going
to
melt
the
snow
sure
enough.
We
laid
on
this
ice
ban
treated
salt
30
minutes
later
it
started
to
slush
up
and
we
were
able
to
to
plow
it
off
so
again
kind
of
having
you
know.
A
wide
range
of
tools
like
this
that
we
know
work
in
certain
conditions
and
in
certain
areas
is
really
helpful
that
we
have
that
in
stock,
okay,
switching
to
personnel.
A
So
obviously
the
plowing
itself
is
a
big
task
and
we've
got
day
shifts
and
night
shifts
and
again,
as
we
already
discussed,
there's
the
large
when
we
see
these
large
trucks
they're
on
our
larger
roads,
and
then
we've
got
our
neighborhood
program
on
residential
streets,
but
there's
also
sort
of
a
lot
of
behind
the
scenes.
Work.
There's
people
who
are
monitoring
the
the
routing
in
our
traffic
operations
center.
You
know
making
sure
the
trucks
are.
A
You
know
we
we
also
partner
with
the
slate
services
and
our
mechanics
they're
working
as
many
hours
as
our
plow
truck
drivers
are
to
make
sure
that
if
a
truck
breaks
down
in
the
middle
of
the
night,
we've
got
a
mechanic
who
can
help
us,
you
know,
fix
it
and
repair
it,
so
it
can
be
ready
for
the
next
shift
and
then
there's
people.
You
know
answering
our
our
phone
lines
through
3-1-1,
we'll
I'll
talk
about
that
in
a
second.
A
A
A
So
if
we
look
at
last
season,
this
is
kind
of
a
summary
here
of
what
we
used.
You
know
we
we
keep
tracks
track
of
stats
for
every
snowstorm
and
do
little
reports
they're,
mostly
internal
documents,
but
essentially
tracking
mileage.
The
the
amount
of
salt
used,
how
much
of
this
other
type
of
material.
If
we
have
to
use
that
I
span
calcium,
fluoride,
how
many
drivers
are
actually
clocked
in
working
that
day.
A
Obviously,
our
fleet
mechanics
track
how
many
vehicles
went
down,
how
many
miles
that
you
know
we're
driving
and
how
many
hours
we're
working
so
for
for
a
whole
season.
I
mean
these
are
some
pretty
impressive
numbers.
You
know
if
we
pick
a
few
to
highlight
340
000
miles
driven,
you
know,
335
employees
involved
on
a
peak
day,
working
56
000
hours.
So
again,
the
ability
that
we
have
all
of
these
stats,
I
think,
is
great.
A
It
helps
inform
year
to
year
some
of
the
changes
that
we
make
and
also
how
we
budget
for
a
snow
season
last
year.
I
believe
our
budget
was
2.75
million
and
that's
typically,
what
we
go
into
every
year
for
snow
season
budget.
I
think
we
were
a
little
over
that
last
year,
but
that's
kind
of
what
we're
looking
at
for
our
snow
budget
heading
into
this
season
as
well.
A
Some
of
the
successes
from
last
season
you
know,
like
I
said
our
new
city
manager
started
sort
of
midway
through
the
snow
season.
We
also
were
kind
of
undergoing
some
changes
within
the
public
works
leadership
as
well.
So,
by
the
end
of
the
snow
season,
we
actually
were
able
to
add
additional
snow,
plows
and
drivers
to
snow
operations.
A
lot
of
that
was
due
to
additional
collaboration
with
other
departments.
A
We,
like
I
mentioned,
tested
out
new
materials.
One
thing
that
was
new,
that
seems
like
not
a
big
deal,
but
but
it
really
was
great
in
an
organization
or
size
with
snow
operations
being
as
complicated
as
they
are
is,
is
daily
snow
team
calls.
You
know
there
would
be
representatives
from
each
department
on
a
call
in
the
middle
of
the
afternoon
during
during
these
snowstorms.
A
The
other
thing
we
added-
and
I
kind
of
already
talked
about
this-
a
little
bit
was
24-hour
plowing
on
residentials.
I
I
think
this
was
a
new
thing
added.
So
obviously
there
I
think,
are
some
tweaks.
You
know,
I'm
not
exactly
sure.
I
don't
think
we
got
every
single
residential
route
24
hour,
but
we
definitely
did
on
on
several
of
the
routes
and
learned
a
lot
about
what
needs
to
happen.
A
What
addition
additional
stuffing
and
vehicles
what
we
will
need
in
order
to
do
this
sort
of
city-wide
and
sustain
that
there
was
a
reduction
in
slick,
calls
last
season
reported
to
311,
which
is
now
the
the
my
kcmo
app
I'll
talk
a
little
bit
about
that
in
a
second.
But
that's
a
that's
a
great
statistic
to
have
that
we
had
less
complaints
called
in,
and
additionally
I
did
mention
this,
but
but
full
curb
to
curb
plowing
on
residential
streets.
A
Historically,
we've
just
gone
through
one
time,
and-
and
you
know
if
that
route
was
in
the
morning
and
it's
still
snowing
and
by
the
end
of
the
day
it
was
filled
with
snow
again
that
doesn't
really
help
the
person
the
next
morning
to
need
to
get
to
work
or
to
get
to
school
or
whatnot.
So
being
able
to
add
this,
you
know
multiple
passes.
Multiple
plowing
on
the
residential
streets
was.
It
was
a
big
success
from
last
season.
A
Of
course,
with
making
changes.
Comes
lessons
learned
as
well.
So
I
think
there
were
a
few.
You
know
obviously
clear
expectations
between
departments
to
cover
routes.
I
I
think,
that's
something
that
you
know
what
we'll
always
be
working
through
is
when
it's
a
big
operation
like
this,
like
I
mentioned,
involving
like
350
employees
at
any
given
time.
I'm
definitely
that
communication
is
key.
I
think
we
all
agree
that
having
the
snow
team
calls
were
was
really
beneficial
and
something
I
think
we
hope
to
continue.
A
You
know
obviously,
training
staff
as
new
stuff
comes
in
recruiting
for
more
backup
drivers.
I'll
talk
a
little
bit
more
about
that
in
a
second
plow
routing
transition
paper
routing
to
electronic
mapping,
that'll
be
on
a
slide
here
in
a
second
as
well.
This
is
an
upgrade
that
we're
testing
this
season,
salting
strategy
really
sort
of
matching
what
we
have
in
stock,
with
our
increased
use.
A
The
new
snow
plan
that
we
implemented
sort
of
midway
through
the
season
last
year
called
for
using
more
salt,
and
so
that's
something
that
you
know
we
want
to
make
sure
we
have
enough
salt
and
stock
to
last
us
the
whole
season.
So
there's
definitely
a
careful,
delicate
balance
there
of
matching
our
our
stock
with
with
the
strategy
bike
lanes
was
something
we
learned
about
developing
a
bike
lane
plowing
strategy.
A
You
know,
I
know
that
the
parks
department
did
work
with
a
front
loader
little
machine
to
plow
some
of
our
newer
bike
lanes
like
on
gillum,
but
as
we
build
more
bike
lanes,
you
know
getting
dedicated
equipment
to
utilize.
For
that
I
think
will
be
key
and
it's
a
discussion
that
we
are
having
right
now
and
then
I
kind
of
already
mentioned
this.
A
A
I
did
get
to
go,
attend
a
training
and
it
was
kind
of
neat
how
we
had
it
set
up
with
sort
of
our
veterans,
snowball
drivers
for
training,
the
new
people,
and
it
was
really
great
to
just
see
so
many.
You
know
dozens
of
staff
kind
of
working
together.
You
know
to
kind
of
prep
and
prepare
and
train
for
the
snow
season.
A
Obviously,
filling
salt
domes
is
a
big
part
of
how
we
prepare.
This
is
our
newest
salt
dome
here
in
this
photo
and
when
I
saw
it
last
it
you
can
barely
see
the
ceiling.
There
was
so
much
salt
in
it.
It
was
so
full,
so
this
was
a
photo
taken.
I
think
last
year
at
some
point
when
we
were
a
little
bit
lower
on
our
stock.
But
if
you
go
out
there
now,
it's
very
full
with
salt
ready
to
be
used
for
this
season.
A
We
know
that
the
freeze
thaw
cycle
the
the
water
that
seeps
into
the
cracks
is
what
causes
our
potholes
and
I
think
something
that
we
we
do
is
we
we
try
to
schedule
and
structure
our
street
maintenance
during
certain
times
of
year
to
make
sure
that
we
are,
you
know
prepped
as
much
as
we
can.
I
had
a
snow
season
to
fill
those
cracks
patch,
those
potholes,
so
that
we
can
minimize
the
freeze,
thaw,
impacts
and
the
water
kind
of
seeping
into
our
cracks.
A
Another
big
thing
that
we're
kind
of
prepping
for
that's
a
big
highlight
of
this
next
year.
Some
technology
updates,
I
kind
of
mentioned
one
of
our
lessons
learned
was
transitioning
from
paper
maps
to
electronic
mapping
on
our
plow
routes.
So
we
are
testing
out
some
new
technology
this
year.
That,
I
think,
will
be
a
huge
impact
for
our
drivers
to
be
able
to
use
some
electronic
mapping
tools.
So
that's
something
that
we're
kind
of
prepping
in
the
vehicles
now
and
very
much
looking
forward
to
testing
out
this
season.
A
So
yeah
I
I
mean
I
kind
of
summarize
all
of
this
throughout
my
slides,
but
looking
into
heading
into
this
current
snow
season.
What
we're
dealing
with
you
know,
I
think,
we're
adding
more
drivers,
we're
adding
additional
trucks.
You
know
we
we've
got
all
of
our
materials.
Are
stocked
up
ready
to
go.
As
I
mentioned,
we're
testing
out
that
new
technology,
we're
very
excited
about
that.
We
are
looking
to
upgrade
a
salt
dome.
A
I'm
not
sure
I
don't
think
it
will
be
done
ahead
of
the
snow
season,
but
likely
next
year.
So
that's
something
we're
looking
forward
to
having
and
then,
of
course
we
do
have
real-time
snowplow,
tracking
and
I'll
show
these
websites
here
in
a
second
because
we
definitely
have
enough
time.
But
that
is
something
that
that
folks
can
kind
of
stay
up
to
date
through
our
snowpaw
tracking
and
then
again,
headed
into
the
season.
We've
got.
A
You
know,
2.7
million
for
our
snow
budget,
so
I
would
say
you
know
I
I
think
there's
been
several
media
stories
over
the
last
several
weeks
about
snow
and
labor
shortages,
and
you
know
what
what
are
we
gonna
be
expecting?
How
do
we?
How
do
we
feel-
and
I
I
think,
all
in
all
kansas
city,
we
feel
pretty
confident
heading
into
the
snow
season.
A
So
I
think
we've
implemented
a
lot
of
great
changes
to
have
a
really
good,
successful
snow
season,
and
so
we,
you
know,
appreciate
the
public's
patience
and
also
want
to
make
sure
that
you
know
where
to
go
to
get
updates
throughout
the
season.
So
I
do
want
to
talk
I'll
talk
about
two
things:
I'm
going
to
go
through
these
slides
and
then
I'll
switch.
My
screen
to
show
you
on
my
browser,
but
one
resource
to
know
about
is
my
kc
mo
it's
our
new
app.
A
Well,
it's
not
so
new
anymore,
but
our
311
service
request
system.
So
I'd
say
if
you
do
not
have
this
app
on
your
phone
right
now.
Please
pull
your
phone
out
and
download
this
app
available
on
android
and
iphone.
It's
a
great
way
to
report
service
requests,
including
snow
issues.
We
recently
added
a
snow
button
on
the
app
just
in
time
for
snow
season,
so
that
is
something
that's
very
important
during
a
snow
event
to
be
able
to
go
in
there
and
report.
A
Did
we
have
a
miss
spot
or
did
something
freeze
over
again
and
we
need
to
come
back
and
put
additional
salt.
We
typically
request
that
people
wait
24
hours
after
the
snow
stops
because
we're
still
in
snow
operations
while
it's
snowing,
so
we
ask
people
to
wait
a
day
before
reporting
anything
to
311
through
the
mykcmo
app,
but
it
is
great
to
know
that
we
have
that
tool
in
there
that
you
can
report
a
missed
spot
or
a
slick
call
if
we
need
to
go
back
out
and
hit
that
area
again.
A
So
I'll
show
you
what
that
looks
like
on
the
website
here
in
a
second,
the
other
one
I
will
show
is
our
snow
page
and
our
snow
map,
I'm
very
proud
to
say
that
last
year
we
had
a
300
increase
on
visits
to
this
page
300
increase.
So
this
is
definitely
something
we
try
to
get
the
word
out
about
all
the
time.
Our
snow
pages,
where
we
post
the
forecast,
as
well
as
what
our
operations
plans
are.
A
I
usually
update
it
at
like
five
or
six
am
and
then
again
in
the
afternoon
or
evening,
so
it's
kind
of
reflecting
what
those
shift
operations
are
and
then,
of
course,
the
snow
map
is
great
because
it's
actually
showing
what
our,
where
our
trucks
are
at
any
given
time
and
what
they've
plowed
in
the
last
several
hours.
So
this
is
a
really
helpful
resource
for
people
to
kind
of
just
track
and
understand
what
work
is
happening
and
and
and
whatnot.
A
A
a
lot
of
the
times.
We
and
I
think,
we're
planning
to
do
this.
This
season
we
set
up
a
it's
called
the
snowbot,
and
so
it's
an
automated
you
know,
system
to
to
track
and
and
sort
of
streamline
the
the
calls
specifically
related
to
snow.
So
that's
something
that
we're
we're
likely
to
implement
again
and
it
just
kind
of
helps,
streamline
it
for
off
hours.
You
know
related
specifically
to
snow.
So
if
I'm
pretending
to
do
this
on
my
web
app
here,
we
can
scroll
down
and
see.
A
A
A
It
shows
this
graph
here
or
this
map
here,
and
it's
essentially
just
pulling
gps
data
from
our
plows
and
our
trucks.
So
you
can
see
that
actually
there
are.
I
need
to
turn
this
off
since
we're
not
in
snow
operations,
but
this
is
showing
that
we've
got
trucks
out
and
about
doing
work,
and
so
when
it
is
a
snow
day,
you
know
we
will
obviously
know
that
this
is
where
a
plow
has
been
to
to
do
their
plowing
and
salting.
A
Okay,
I
think
that
is
all
that
I
had
so.
I
went
through
things
fast.
It
is
12
40,
so
I
I
you
know
covered
a
wide
range
of
things.
I
think
I
would
just
sort
of
end
on
how
how
big
and
complicated
snow
operation
seems
now
that
I've
spent
a
couple
years
working
with
it
and-
and
it
really
is
a
pretty
impressive
operation
when
it
comes
to
all
the
staff.
That's
involved
across
multiple
departments,
all
the
equipment,
all
of
the
materials
and
stuff
like
that.
A
A
We
will
make
sure
to
utilize
the
city's
social
media,
to
update
folks
as
well
with
major
storms,
and
I
would
say
if
you
know
a
plow
drop
driver
or
you
see
a
plow
driver.
You
know
thank
them
this
season,
because
it's
definitely
hard
work,
but
with
that
it
looks
like
we've
got
one
question
that,
hopefully
I
can
answer
so
brad.
If
you
want
to
unmute
yourself
and
share
your
question
or
comment.
B
A
A
So
I
like
your
idea
where
you're
going
with
the
notification
thing
on
you
know:
hey
heads
up
will
be
there
soon,
but,
but
I
I
will
say
this
so
typically,
these
these
are
day
shifts
and
night
shifts,
and
so
there's
plowing
happening
every
20.
You
know
a
24-hour
plow
operation,
but
we
switch
shifts.
So
there's
someone
who
comes
in
you
know
like
six
or
seven
a.m
and
works.
You
know
12
hours
typically
and
then
there's
a
second
night
shift.
That'll
come
in
and
typically
within
a
within
a
24-hour
period.
A
All
the
routes
should
have
been
covered,
and
so
the
notification
thing
gets
a
little
tricky
because
when
a
driver
has
his
certain
sorry
when
a
driver
has
their
certain
routes
that
they
are
covering
they're
they're
supposed
to
be
able
to
get
done
all
of
their
routes
that
they
have
within
their
shift.
And
so
you
know
it.
B
Yeah,
it
was
a
longer
answer
than
I
was
looking
for,
but
it
sounded
like.
You
said
what
I
asked
that
you
know
the
final
street
will
be
cleared
within
24
hours
and
the
reason
I
kind
of
bring
this
up
is
you
know
I
live
in
south
kansas
city
and
I've
lived
here
for
about
26
years
now
and
I
hate
to
say
traditionally,
but
often
we
are
one
of
the
last
places
to
get
plowed
if
it,
if
it's
ever
plowed
at
all,
so
for
us
down
here.
This
would
be
a
big
change.
B
You
know
that
you've
added
this
many
people
that
we
might
be
able
to
rely
on
the
city
to
plow
our
streets,
because
in
the
past
numerous
neighborhoods
down
here
they've
all
had
to
pay
for
their
own
snow
removal,
because
the
city
just
never
got
here.
So
that's
kind
of
the
impetus
for
my
question
on
this.
A
I
see-
and
I
I
do
know-
and
this
is
something
that
maybe
brad
you-
you
shoot
me
an
email
and
we
can
get
into
some
more
details
on
the
on
the
address
than
the
location,
because
I
typically
speaking
if,
if
there
is
a
private
street
or
private
hoa,
that
is
plowing,
you
know,
that's
that
and
it's
not
you
know
kc
mo
own
street.
We
do
have
some
neighborhoods.
Who
are
you
know
their
streets
are
privately
owned
and
maintained.
Then
a
city
truck
isn't
going
to
go
through
and
plow.
A
So
so
I
would
say
I
would
love
with
me
after
via
email,
and
we
can
kind
of
look
at
it
and
see
you
know.
Is
this
the
case
where
it
is
a?
You
know,
private,
hoa
type
of
situation?
You
know
or
or
you
know
what
the
case
may
be,
so
would
love
for
you
to
shoot
me
an
email.
We
can
kind
of
dig
into
that
a
little
bit
more.
A
Well,
I
do
know
that
I
have
some
very
knowledgeable
colleagues
on
this
call
so
for
the
sake
of
the
recording
in
this
webinar,
I'm
curious,
if
rochelle
or
jean
anne
or
kate
wanted
to
add
anything
as
it
pertains
to
snow
operations,
discussion
or
the
the
my
kc
mo
side
of
things
just
wanted
to
give
a
few
minutes.
Since
we
had
some
time
if
anyone
wanted
to
add
anything.
C
C
We
cannot
get
through
a
route
in
12
hours
and
that's
when
one
driver
has
12
hours
has
a
12
hour
shift
last
year.
They
only
made
it
through
approximately
25
percent
to
possibly
50
percent
of
their
route
at
most
plowing
curb
to
curb
so
the
deeper
the
snow.
The
longer
it's
going
to
take
for
us
to
get
through
so,
and
we
also
did
not
have
all
routes
covered
24
hours
a
day
because
we
didn't
have
enough
drivers
at
night.
C
So
unless
it
is
a
really
major
storm
that
we
actually
are
going
to
insist,
we
have
drivers
that
I
currently
don't
have
for
the
for
the
night
time
we'll
actually
have
to
to
stop
stop
all
trash
and
recycling
with
our
drivers
and
the
contractor
will
be
picking
it
up.
But
to
do
that,
it's
going
to
take
two
probably
two
days
to
run
through
the
entire
city,
just
to
get
curved
to
curb
on
residential.
C
So
everyone
has
the
correct
expectations,
because
you
cannot
physically
go
through
curb
to
curb
on
most
of
the
routes
in
a
24
hour
time
and
it's
going
to
be
snowing
while
we're
doing
it.
So
basically,
it's
going
to
take
at
least
24
hours
after
the
snow
stops
to
have
them
cleared
because,
just
like
we
did
with
one
pass
just
because
we're
clearing
carb
to
curb
it's
still
snowing.
C
C
If,
if
they're
running,
back
and
forth
and
again,
the
city
manager
wanted
them
to
salt
constantly,
and
then
he
went
back
to
only
salting
at
the
end.
If
they
can't
clear
the
street
and
then
only
salt
on
the
last
pass,
they'll
spend
more
time
going
back
and
forth
to
assault
them
than
they
will
plop.
So
again
that
it's
gonna,
be
it's
going
to
take
longer
under
this
new
program
to
get
the
streets
clear
in
residential.
A
B
C
No,
I
was
gonna
say
again:
we
we
have
been
instructed
that
we
will
plow
curb
to
curb
in
an
area
before
we
move
on
in
the
past,
we
plowed
one
lane
all
the
way
through
every
subdivision.
Just
so
everyone
had
a
clear
path
to
get
to
the
main
road.
However,
now,
wherever
we
start,
the
route
will
be
clear
curb
to
curb,
but
the
end
of
the
route
will
not
be
cleared
at
all
until
we
get
there
and
it
may
take
24
hours
or
more
to
get
to
the
end
of
that
route.
B
C
C
Exactly
where
are
there
are?
There
are
a
number
of
subdivisions
over
there
that
have
a
private
company
come,
so
the
problem
is,
is
when
our
driver
gets
there.
If
it's
already
been
plowed
by
the
contractor,
they
don't
go
through.
If
it
has
not
been
plowed
by
the
contractor,
then
they
will
go
through.
B
Right
and
that
that's
what
I'm
trying
to
get
resolved
here
is
that
we've
had
to
spend
twenty
thousand
dollars
a
year
for
a
service
that
we
we
feel
the
city
should
provide
for
plowing
public
streets.
So
that's
why
I'm
trying
to
get
a
sense
that
if
the
city
is
not
going
to
show
up
that
we're
going
to
have
to
continue
to
pay
for
this
on
our
own.
C
C
B
A
I'm
just
going
to
say
it.
You
know,
I
think,
for
the
purposes
of
the
you
know
this
webinar
and
the
remaining
time
that
we
have.
I
I
would
encourage
you
to
reach
out,
because
I
I
think
it
part
of
this
might
be
a
resolution
that
that
we
meet
with
you
know
you
and
your
members
of
your
hoa
or
something
like
that
and
just
sort
of
figure
out.
A
You
know
a
solution
together,
sort
of
thing,
so
hopefully
some
of
this
was
helpful,
but
but
I
think
for
any
specific,
you
know
solutions
or
whatnot
or
additional
questions.
I
I
wouldn't
please
do
feel
free
to
reach
out
and
I
can
pull
in
rochelle
and-
and
we
can,
you
know
kind
of-
do,
do
a
deeper
look
at
at
the
neighborhood
and
and
what's
going
on
there.
B
A
Okay,
well
with
that,
I
think
that
that's
all
I
had
to
cover
I'm
gonna
share
my
slide,
one
more
time
for
a
wrap
up
on
the
recording.
Here
with
my
information,
I
want
to
thank
my
colleague
rachelle
for
stepping
in
and
clarifying
a
couple
things
for
us,
and
then
I
would
say
you
know,
feel
free
to
reach
out
with
any
questions
and
then
follow
along
this
snow
season
at
kcmo.gov.