►
Description
Municipal Accessibility Advisory Committee meeting from May, 6 2021. For full agenda details visit https://bit.ly/33iQXRQ
A
So
I'm
going
to
move
on
to
approval
of
the
agenda,
which
is
item
number
two
we
did
receive
earlier
today,
an
addendum
with
two
additional
appointments
to
project
teams,
but
I
just
wanted
to
take
the
opportunity
as
well
to
ask
if
anybody
had
anything
they
wanted
to
add
to
the
agenda
at
this
time.
Under
the
other
business.
A
A
A
A
So
we
will
move
on
to
item
six
briefings,
so
we
have
julie,
fawcett
manager,
marketing
and
public
engagement
and
natalie
lecon
elwood
manager
of
customer
experience
with
us
today
to
speak
to
the
committee
with
respect
to
the
communications
and
customer
experience
update,
and
I
believe
that
they
have
a
powerpoint
to
share
with
us
as
well.
So
welcome
to
the
committee
and
the
floor
is
yours.
C
D
C
E
Is
natalie
lacon-elwood,
I'm
the
manager
of
customer
experience,
I'm
seeing
some
familiar
faces
and
names
on
the
screen
very
nice
to
see
some
of
you
counselor
neil
david
caitlin
leah.
It's
been
a
while,
as
you
may
recall,
I
was
a
comms
officer
and
now
have
moved
into
this
role.
So
it's
very,
very
nice
to
kind
of
have
the
opportunity
to
speak
with
you
again.
E
C
Please
so
today,
we're
going
to
just
do
a
very
brief
update
from
the
communications
and
customer
experience
department,
as
it
relates
to
the
multi-year
accessibility
plan
and
there's
really
two
community
standards
within
the
plan
that
we'll
be
addressing
today.
The
information
and
communication
standard
and
the
accessible
customer
service
standard,
and
really
our
role
within
the
city
is
to
make
our
content
accessible
to
as
many
people
as
possible.
C
C
C
E
Definitely
have
a
coordinated
approach
and
work
very
closely
together
to
ensure
that
we're
maintaining
a
two-way
flow
of
communication
and
as
julie
mentioned,
it's
certainly
ongoing.
We
do
have
regular
scheduled
team
meetings
every
week
where
we
discuss
topical
issues
et
cetera,
but
we
also
emphasize
in
in
real
time
information
sharing.
So,
as
you
know,
concerns
arise
or
situations
unfold.
E
We're
definitely
maintaining
that.
In
that
internal
communication,
we
strive
to
understand
the
relationship
between
incoming
and
ongoing
sorry,
incoming
and
outgoing
information.
So
any
communication
that's
issued
to
the
public,
presents
an
opportunity
for
for
interactions.
So,
if
you
imagine
in
a
you
know,
quote
normal
year,
pre-covet
or
post,
hopefully
copen
we
may
receive
up
to
160.
E
000
calls
excuse
me,
so
each
one
of
those
calls
generates
a
service
request.
So
I'm
sure
you
can
appreciate
in
saying
that
that
our
frontline
staff,
our
customer
experience
agents,
you
know-
are
obviously
in
contact
with
the
public
every
day,
monday
to
friday,
eight
to
five.
So
they
are
a
great
resource
and
sound
board
in
terms
of
flagging
concerns
and
feedback
for
our
department,
and
I'd
also
like
to
note
that
the
interactions
generate
a
service
request
which
at
that
point
may
be
flagged.
E
E
E
You
know
results
phone
support,
so
perhaps
customers
or
or
residents
who
are
not
digitally
connected
or
require
additional
support
over
the
phone
or
available
to
them
counter
service.
Of
course
you
know
kovit
is
you
know
impacting
that
a
little
bit,
but
you
know
in
terms
of
having
counter
service
at
city
hall
as
well
as
recreation
facilities.
We
do
offer
that
as
well
social
media
very
much.
E
A
C
C
C
Digital
communication
is
really
important,
but
we
have
other
ways
that
we're
communicating
with
people
such
as
street
signs
are
installed
throughout
the
city.
We
have
radio
ads
when
budget
allows
in
order
to
ensure
that
we
can
reach
people
who
maybe
don't
have
access
to
broadband.
We
do
a
weekly
print
ad
in
in
kingston
this
week
and
we'll
often
have
print
ads
in
the
week
standard
and
other
print
materials
upon
request.
Certainly
anytime.
C
You
know
we
do
direct
mail
so
trying
to
make
sure
that
we're
having
these
clear
and
accessible
messages
to
as
many
people
as
possible
and
next
slide.
Please
another
part
of
clearing
accessible
communications.
That's
really
important
is
actually
being
able
to
access
the
the
piece
or
the
communication
itself,
so
this
is
actually
an
image
that
is
in
kingston
this
week
and
you
know
all
print
and
digital
materials
are
reviewed
to
ensure
aoda
compliance.
C
So,
no
matter,
if
it's
going
to
be
a
facebook
post
or
a
linkedin
post
or
a
print
ad,
we
ensure,
before
everything
goes
out,
that
it's
that
it's
reviewed
and
also
this
is
an
ongoing
learning
process
for
everyone
in
our
department.
Last
year,
graphic
design
specialists,
they
advanced
their
learning
on
accessible
design
principles
and
so
now
they're
almost
leaders
in
order
to
support
us
with
best
practices
with
accessibility
and
also
communications
generalists.
So
these
are
the
communications
officers
that
are
supporting
all
the
business
units
in
the
city
on
a
daily
basis.
D
C
Captioning
and
making
sure
that
they
have
best
practices
for
accessible
social
media
communications
next
slide,
please
so
virtual
public
engagement.
I
mean
this
was
something
that
we
kind
of
quickly
adopted
because
of
the
pandemic,
and
it
has
really
been
a
wonderful
learning
experience
in
july
2020,
the
city
started
introducing
online
public
engagement
sessions
and
all
these
sessions
are
closed,
captioned
and
live
streamed
to
youtube.
C
An
asl
interpretation
is
available
upon
request.
Much
like
we're.
Having
with
this
meeting
today.
Also,
you
know,
accessibility
is,
is
about
being
able
to
access
that,
but
also
there
are
challenges
with
you
know
not
being
able
to
access
the
internet
so
for
those
who
maybe
have
challenges
accessing
virtual
opportunities
through
the
internet,
telephone
numbers
are
always
provided
so
that
they're
able
to
call
it
and
still
participate
in
some
of
these
public
engagement
opportunities
and
next
slide.
Please.
C
For
everyone,
so
you
know
there's
there
are
parents
at
home
who
are
watching
videos
while
trying
to
get
their
kids
to
bed,
and
you
know
using
making
sure
that
they're
that
they're
able
to
see
those
closed
captioned
is
a
really
a
best
practice
in
in
general.
So
some
of
the
best
practices
that
we
use
include
you
know
closed
captioning,
as
I
mentioned,
and
ensuring
that
we're
providing
alt
text
and
all
of.
D
C
And
all
of
our
examples,
so
this
is
a
snapshot
of
a
linkedin
post.
So
it's
it's
from.
You
know,
trying
to
get
nurses
to
participate
or
to
apply
for
jobs
at
ritalcrest,
and
you
can
see
here.
You
know
that
you
were
really
doing
a
good
job
to
describe
what
the
image
looks
like
and
making
sure
that
we're
going
above
and
beyond
the
minimum
for
for
alt
text.
C
E
Slide
is
really
meant
to
be
to
illustrate
that
we
are
offering
phone
support,
as
julie
had
mentioned,
so
through
the
get
ball
kingston
platform,
which
typically
is
an
online.
You
know
forum,
we
implemented
phone
support,
and
so
this
also
aligned
with
the
online
engagement
back
in
july
2020,
where
we
offered
phone
support
really
as
an
alternate
alternative
for
residents
to
get
involved
in
engagement
opportunities
so
from
a
resident
perspective,
they're
still
calling
the
customer
service
line.
E
You
know
four
one,
six,
five,
four,
six:
zero,
zero
zero
and
now
they
have
the
opportunity
to
speak
with
a
live
agent.
So
you
know
if
if
a
resident
is
requesting
a
paper
copy,
perhaps
they
need
it
in
you
know
large
format.
You
know
we
can.
Certainly
you
know,
send
send
an
appropriate
copy
for
them.
They
can
be
added
to
a
mailing
list
to
receive
future
engagement
surveys
or
we
offer
also
offer
agents.
E
You
know
to
assist
with
completing
the
survey
right
then
and
there
so
that
the
agent
is
actually
submitting
this.
The
survey
on
the
residents
behalf,
so
this
services
is
relatively
new,
as
we
mentioned,
and
still
training
more
of
our
frontline
staff
to
be
able
to
provide
this
service,
but
we
will
be
you
know
in
a
in
a
good
position
to
you
know,
provide
this
in
a
higher
volume.
You
know
once
this
service
gains
a
bit
more
traction
next
slide.
Please.
A
Thank
you,
julie
and
natalie.
We
appreciate
all
the
information,
it's
really
helpful.
I
know
I'm
really
excited
about
some
of
the
items
you
covered,
so
I
will
open
it
up
to
the
committee.
Does
anyone
have
any
questions
they
wanted
to
ask
or
anything
they
wanted
to
share
with
natalie
and
julie
while
we
have
them
here.
A
B
F
Go
ahead
thanks,
I
don't
particularly
have
a
question.
I'm
just
really
impressed
of
the
advances
over
the
past
couple
of
years
really
pleased
to
see
the
changes
with
the.
I
guess
it's
to
contact
us
with
the
accessibility
concerns
and
the
getting
involved
options
and
all
I'm
just
being
pleased
to
see
all
the
time
happening
so
quickly
in
relative
terms
anyway,
and
just
giving
all
the
other
things
you
guys
are
doing
the
with
changes.
So
thank
you.
A
Okay,
I
just
wanted
to
say
thank
you
so
much
for
joining
us.
I
think
that
you
know
the
world
that
we
live
in
is
very
virtual
nowadays
and
it's
kind
of
scary,
because
I
know
that
not
everybody
uses
technology
or
has
the
ability
or
means
to
use
technology
to
receive
information.
So
I
think
it's
really
helpful
that
you
guys
are
really
focusing
on
other
ways
to
be
able
to
share
the
information,
not
just
technology
or
digital
ways.
E
C
A
H
Thank
you,
yeah.
I
was
hiding
in
the
corner
waving,
but
the
the
question
regret
regarding
braille.
If
we
ever
did
and
caitlyn
can
probably
answer
this
question
and
the
city
were
to
contact
cnib,
which
we
have
a
really
active,
cnib
center
here
in
town,
would
they
be
able
to
partner
with
the
city
in
order
to
fulfill
that.
A
So
there
might
be
a
way
to
provide
information
or
direct
towards
like
places
that
do
provide
braille
as
a
written
service.
But
it's
not
something
that
we
could
offer
ourselves.
It's
it's
done
through
kind
of
companies
themselves,
but
we
can
absolutely
partner
if
that
were
ever
an
opportunity
going
forward
to
share
resources.
Yeah.
A
B
A
I
Madam
chair
will
thank
you
so
much
good
to
see
everybody
good
to
see
the
sun
as
well
today.
So
I'll
just
give
a
high-level
overview
and
then
happy
to
field
any
questions
that
you
might
have.
We
were
making
good
progress
in
terms
of
the
the
work
plan
and
which
was
just
approved
at
our
last
meeting,
so
we're
on
track
with
the
items
that
we
do
have
listed
there
in
terms
of
the
municipal
accessibility
feedback
statistics
for
q1
of
2021.
I
I
However,
although
the
overall
inquiries
were
higher
in
compared
to
that
same
period,
in
2020,
there's
been
approximately
a
50
decrease
in
the
number
of
inquiries
in
the
solid
waste
category
which
is
nice
to
see
in
that.
In
q1
of
2020,
there
were
13
inquiries
and
in
q1
of
2021
there
were
six.
So
it's
nice
to
see
those
those
are
going
down.
I
The
audit
just
wanted
to
to
clarify
again,
though,
that
a
rating
from
the
foundation
does
not
in
any
way
alter
the
city's
commitment
to
meeting
the
standards
that
are
set
out
in
the
city
of
kingston,
approved
facility,
accessibility,
design
standards.
It's
an
additional
tool
that
we
have
to
measure
and
and
provide
a
bit
of
third-party
validation
to
to
the
work
that
the
city
is
doing
and
to
provide
a
standardized
benchmark
because
the
rick
hansen
foundation
is
nationwide.
I
I
After
the
last
mac
meeting,
the
exa
awareness
and
education
working
group
met
to
discuss
the
strategy
for
recognizing
and
raising
awareness
about
national
accessibility
week
and,
unfortunately,
because
of
the
the
current
shutdown
stay
at
home
order.
What
we
had
planned
was
once
again
altered
because
we
we
were
planning
to
have
videos
featuring
members
of
the
kingston
community,
enjoying
the
the
access
to
to
city
facilities,
but
because
of
the
stay
at
home,
order
we're
not
going
to
be
able
to
undertake
that
in
person
filming.
I
So
we
have
come
up
with
a
strategy
to
to
promote
and
raise
awareness
for
for
the
week
with
by
preparing
animated
videos
to
highlight
accessibility,
features
and
enhancements,
and
these
videos
will
be
be
narrated.
Captioned,
they'll
feature
picture
and
picture.
Asl
interpretation
and
we
have
a
plan
to
share
those
across
the
city,
social
media
channels,
so
you
know
through
facebook,
twitter,
instagram
and
and
youtube.
I
We
are
looking
at
featuring
the
the
newly
opened
area
in
the
market
wing
of
city
hall
that
cultural
services
has
has
recently
launched,
excuse
me
and
and
featuring
some
parks
and
trails,
so
those
plans
are
underway.
We're
hopeful
that
the
members
of
the
accessibility
committee,
who
have
social
media
in
any
way
would
be
would
be
willing
to
sort
of
retweet
or
like
or
share
those
videos
you
can
watch
for
those
throughout
the
week
of
may
30th
to
june
5th.
I
F
I
I
will
be
honest
david,
I
don't
know
at
this
point.
It
will
depend
on
I'm
sure
in
large
part
on
when
the
staff
from
rick
hansen
foundation
will
actually
be
able
to
come
down
and
what
sort
of
restrictions
are
in
place
in
terms
of
social
gatherings,
and
that
sort
of
thing
it's
I'll,
certainly
make
a
note
of
that.
F
F
G
A
G
G
It
was
an
email
that
came
and
within
the
email
it
offered
an
opportunity
to
provide
videos
to
a
link
and
in
doing
that
in
providing
videos
to
a
link.
You
are
also
giving
permission
for
them
to
be
used
in
any
way
shape
or
form.
So
you're
doing
two
things
when,
when
you
click
on
the
link
to
share
a
video
that
you
might
have
relevant
to
whatever
it
is,
it
goes
to
a
link
and
it
does
two
things
at
once.
G
I
know
you
can't
you
can't
control
what
kind
of
videos
are
being
done,
but
you
would
get
people
from
the
communities.
Maybe
that's
a
park
that
they
like
to
go
to
that's
accessible
and
if
they
understand
what
they're
doing
they
may
be
able
to
to
provide
that
kind
of
feedback.
For
you.
I
don't
know,
but
I
like
the
idea,
thank
you
for
listening.
G
J
J
I
probably
know
probably
a
lot
of
it
is,
is
you
know
kept
with
the
rick
hansen
foundation,
but
I
was
just
wondering
when,
when
we
do
come
to
the
time
when
they
come
to
check
things
out,
if
there
could
be
any
sort
of
sharing
of
what
they're
looking
for
in
buildings
and
things
like
that,
I
think
it
would
be
useful
education
for
the
rest
for
all
of
us.
I
don't
know
for
me.
Certainly.
I
A
I
So
that's
something
that
staff
will
be
we'll
be
working
on,
and
then
we
will
also
be
taking
a
look
at
the
excuse
me
lost
the
words
the
access
awards,
because
those
will
be
coming
up
in
december
and
so
just
to
undertake
sort
of
a
debrief
of
the
process
for
2020.
Those
of
you
who
are
on
the
committee
last
year
will
know
that
we
did
do
a
bit
of
a
revamp
of
the
of
the
awards.
F
A
F
Once
again,
we've
spent
much
of
this
quarter,
doing
an
orientation
to
standards
and
to
the
dash
portal,
where
we
do
our
site
plan
reviews
and
we've
done
a
number
of
sessions
with
the
members
that
have
been
around
for
a
while
and
and
the
new
members.
I
I
hope
that
was
helpful.
It
seems
to
have
been
helpful
and
we've
always
showed
in
the
last.
F
Second,
last
meeting
we
we
meet
monthly
still,
we
went
through
some
of
the
preliminary
sections
of
the
design
of
public
spaces
document
and
focused
on
some
of
the
accessibility
features
that
seem
to
come
up
fairly
regularly
in
in
projects
or
insight
plans.
So
we
spent
some
time
going
through
that
and
we've
had
one
brief
thing
again.
The
chris
ricky
from
planning
came
over
to
do
the
semi-annual
accessibility
checklist.
F
F
A
A
Thank
you.
Okay.
Moving
on
to
item
d,
appointments
to
project
teams,
we
have
quite
a
few,
so
I
think
that
what
we'll
do
is
go
through
each
one
and
then
we'll
see
if
there's
anyone
else,
who's
interested
in
volunteering
for
that
particular
project
team,
as
well
as
who's
already
volunteered
as
a
rep
and
then
at
the
end
we
can
confirm
so.
First
we
have
cloverdale
park,
playground
replacement.
We
have
susan
as
one
rep.
Is
there
anyone
else
who
might
be
interested
in
joining
in
this
project?.
A
A
A
A
A
F
B
F
A
H
You
could
I
just
speak
very
quickly
and
for
those
that
aren't
aware
I've
been
on
this
committee
for
quite
a
few
years
and
I
used
to
volunteer
quite
frequently
because
I
am
retired
and
I
enjoy
going
to
parks,
but
it
was
suggested
that
the
elected
counselor
shouldn't
be
part
of
this
and
I'm
quite
happy
to
raise
my
hand
to
go
to
a
park.
But
it's
especially
if
you're
short
at
all.
H
I
Through
you,
madam
chair,
I'm
happy
to
to
jump
in
I
I
am
supposing
that
that
that
sort
of
came
from,
perhaps
from
julie,
salter
keen,
my
my
predecessor
in
this
role.
My
assumption
would
be
that
we
don't
want
to
put
the
counselor
in
this
case
counselor
you
know,
but
any
member
of
council
who
might
be
sitting
on
the
accessibility
committee.
I
H
A
I
I
So
it
was
nice
to
have
julia
natalie
with
us
today,
and
I
think
I
think
they
did
a
fantastic
was
a
wonderful
presentation
just
to
give
the
committee
of
an
idea
of
what's
coming
up
for
june,
we
do
have
the
facilities,
management
and
construction
services
update,
scheduled
to
talk
about
to
give
a
project's
overview
and
update
of
the
facility
management
program.
We
will
also
expect
an
update
on
accessibility
initiatives
for
cultural
services.
I
I
do
notice
that
says
that
it's
coming
from
the
office
of
the
city
clerk,
that
is
a
typo
in
the
in
the
work
plan,
so
we
will
make
sure
that
that
is
updated.
I
will
be
providing
an
update
on
the
q2.
Oh,
no
sorry,
I
jumped
ahead
the
q2
report's
not
coming
until
september,
so
we
have
the
two
items
coming
in
june:
the
facilities
management
update
and
the
cultural
services
update
and
happy
to
answer
any
questions.
If
you
have
them.