►
From YouTube: Training Teamwork: We Have Your Back!
Description
Presenters: Jessie Zairo & Kelly McElligot, ByWater Solutions
Slides: https://drive.google.com/file/d/1EHjSw_PwIFUQXAC0uuYj_O_nDLXuUxL6/view?usp=sharing
A
Okay,
everybody
welcome
back
before
we
get
started
with
our
next
presentation.
I
just
wanted
to
let
everyone
know
that
we
do
have
all
the
slides
and
video
recordings
linked
up
on
our
website
on
the
conference
page
from
yesterday,
so
you
can
go
ahead
and
check
those
out
for
our
next
presentation.
We
have
kelly
and
jesse
from
bywater
solutions,
doing
training
teamwork.
We
have
your.
B
Back
you're
ready
to
go
ready
to
go
good.
Okay,
as
lizette
welcome
welcome.
We
thought
we
would
just
tell
you
a
little
bit
about
ourselves
before
we
get
into
this.
If
you
have
not
seen
our
monday
minutes,
please
please
once
you
get
done
sign
up
to
get
our
monday
minutes
directly
to
your
ebu
email
on
monday,
my
name
is
kelly.
Mcelligott,
as
lizette
said,
I'm
an
educator
with
bywater
solutions
specifically
to
coha,
and
I've
been
with
bywater
for
a
few
years
now,
and
a
coho
user
for
eight
years.
C
C
C
So
today
we're
going
to
talk
to
you
about
training,
so
whether
you're
doing
training
for
your
coha
users
or
your
library
patrons.
We
wanted
to
share
a
few
of
our
our
tips
with
you.
You
know
we
train
various
levels
of
koha
users,
all
with
different
learning
styles,
and
we
looked
at
stats
and
kind
of
you
know
to
see
who
was
watching
our
videos
and
how
long
those
videos
were
being
watched
for
and
for
our
statistics.
We
saw
that
about
three
to
five
minutes
was
like
really
our
sweet
spot.
C
You
know,
depending
on
what
the
topic
was,
some
were
a
little
bit
longer,
but
about
that
three
to
five
minutes
was
the
sweet
spot.
So
we
thought
we
could.
You
know,
keep
our
video
short
break
down,
one
cohort
tidbit
in
a
few
minutes,
and
then
we
started
doing
them,
and
you
know
we
decided
to
brand
it
and
and
kind
of
have
it
go
on
a
weekly
basis.
So
what
kelly-
and
I
are
going
to
talk
to
you
today
about-
is
how
to
get
something
like
that
up
and
running.
B
Yeah
and
if
you
really
want
to
see
jesse
and
kelly
way
back
in
2017,
we
did
some
videos
just
kind
of
by
you
know
to
with
each
other
and
broke
it
down
with
just
key
coho
features
that
we
wanted
to
talk
about.
When
partners
asked
us
questions,
we
really
wanted
to
dig
into
something
new,
so
we
built
a
kind
of
a
rapport
in
the
beginning
to
say
this
works
well,
so
teamwork.
C
Our
first
one
is
make
it
short.
You
know
this.
We
can't
stress
this
one
enough.
We
found
that
the
shorter,
the
videos
the
longer
the
attention
we've
have
grabbed
of
our
audience
and
for
those
of
you
who
may
already
be
producing
videos
or
using
videos
for
training
check
out
your
statistics,
we
use
youtube
and
youtube,
keeps
great
statistics,
but
also
vimeo
does
as
well.
So
if
you
use
vimeo
for
hosting
yours,
you
know
take
a
look
at
that
information.
C
Another
tip
is
like
really
make
it
dynamic
and
there's
so
many
ways.
You
can
do
this,
whether
you
use
something:
that's
animated,
live
action
or
even
a
screencast
and
and
that's
what
we
currently
do
for
ours.
We
use
a
screencast,
so
we
can
kind
of
show
live
how
to
do
something
within
koha,
but
there's
free
tools
out
there
that
allow
you
to
animate
or
do
live.
You
know,
presentations
on
the
go.
B
C
Yeah,
when
you
first
get
started,
you
know
the
one
of
the
main
things
you
really
want
to
do
is
tell
the
user
exactly
what
they're
going
to
get
out
of
this
training,
so
whether
it's
a
video
or
you're
in
person,
whatever
you're
doing
you
know,
tell
them
right
away,
as
kelly
mentioned
previously.
Like
you
know,
we
started
introducing
ourselves
telling
our
users
right
away,
so
we
use
the
same
thing
every
week.
Hi
my
name
is
kelly.
C
B
D
C
All
right,
so
the
story,
you
know,
think
outside
the
box
we
started
doing
these
just
by
ourselves
and
and
then
we
extended
to
include
our
colleagues
and
you'll,
see
in
a
couple
minutes.
We're
gonna
bring
lucas
on
here
to
talk
with
us
and
and
then
even
our
partners
and
a
huge
shout
out
to
lizette.
She
was
one
of
our
members
on
monday
minutes
she's,
our
current.
B
C
You
know
and
showing
people
step-by-step
instructions
is,
is
super
helpful.
You
know,
don't
assume
that
they
might
already
know
something
really
take
them
from
the
start.
To
finish,
to
make
sure
people
are
comfortable.
Remember,
there's
all
types
of
learning
styles
out
there.
So
one
of
the
things
we
always
do
is
we
do
a
video
and
then
we
also
do
a
blog
post
to
follow
up
with
those
step-by-step
instructions.
That
way,
if
somebody
is
a
visual
learner,
they
can
watch
the
video,
but
if
somebody
prefers
written
instructions
they
can
also
follow
those
as
well.
B
C
You
know
another
key
tip
we
wanted
to
talk
about
is,
if
you're
making
a
series
it's
it's
really
crucial
to
make
sure
you
use
descriptive
titles.
So,
if
somebody's
following
you
from
week
to
week,
you
know
make
sure
you
give
a
descriptive
title
about
what
that
presentation
will
be
about,
because
once
you
start
getting
a
following,
you
know
if
you're
doing,
let's
say
something
that
pertains
to
the
cataloging
module
or
whatever
it
may
be,
and
somebody
doesn't
catalog.
You
know
they
know
they
can
skip
that
week
and
not
have
to
watch.
C
Maybe
they
want
to
just
to
learn
more,
but
you
know
keeping
those
descriptive
titles
in
there
allows
your
user
to
decide
what
they
want
to.
You
know,
watch
or
learn
about
yeah.
Absolutely
you
have
a
wysiwyg
that
will
allow
you
to
go
in
and
make
some
customizations
whether
you
want
to
indent
something
center.
It
bold
it
italicize
and
then
add
it
in
so
kelly.
Why
don't
we
open
up
one
that
we've
created
in
the
system
we'll
go
to
your
virtual
story
times
here
and
talk
to
us
a
little
bit
about
what
you
set
up.
C
So
we
wanted
to
use
this
one
as
another
like
helpful
tip,
so
we
call
this
one,
the
explanation
we
all
the
time
get
stuck
using
library,
lingo
and
at
times
we
work
so
hard
to
translate
things
from
like
developer,
talk
to
library
talk
and
then
sometimes
we
use
that
library,
lingo
or
developer
talk
ourselves,
and
we
have
to
be
conscious
about
reminding
our
users.
What
that
actually
is
so
be
careful
of
library,
lingo.
B
Absolutely
I
think
it's
important
to
remember
it.
It
may
mean
so
much
to
us
because
we
hear
it
all
the
time
but
wizzy,
which
I
mean
really.
That's
not
a
word
that
you
hear
even
in
the
library,
I
don't
even
think
so.
It's
important
to
break
it
down
as
as
as
granular
as
your
can
in
areas
that
may
be
unknown.
C
B
C
Time,
okay,
so
the
process,
once
you
feel
comfortable
and
you're
working
with
one
of
your
team
members
and-
and
you
get
things
up
now-
you
get
down
to
the
process.
So,
if
you're
creating
video
content
to
share
with
your
users,
you
know
you
want
to
think
about
a
few
things,
make
sure
you're
using
good
video
quality.
There's
a
ton
of
free
resources
out
there
kelly
and
I
use
zoom
every
week
to
do
our
recordings.
And
then
we
extract
the
video
and
the
audio
to
to
create
the
the
weekly
content.
B
Ed's
head
today,
so
I
feel
really
bad,
but
it's
it's
good
to
have
other
people
tell
you
what
they're
experiencing
when
they're
they're
viewing
it
my
son
my
little
guinea
pig.
He
watched
the
monday
minutes
recently
and
just
said:
hey,
you
know,
your
sound
is
not
great
mom.
You
might
want
to
wear
headphones
as
you
see,
I'm
not
wearing
them
today,
but
that
was
a
good
indication
to
say:
okay,
you
know
I'm
in
a
large
room.
B
So
probably
I
need
to
focus
my
sound
a
little
bit
better
than
I
have
been,
and
that
was
a
great
opportunity
to
kind
of
step
back
and
have
somebody
else.
Look
at
it
and
say
this
is
good,
so
yeah
sound
is
important
and
listening
to
it
through
camtasia
or
our
editing.
Software
may
sound
different
than
it
did
in
youtube
also,
so
it
was
good
to
hear
it
in
different
places.
C
Absolutely
and
and
editing
editing
is
going
to
happen.
You
know
we
make
mistakes
all
the
time.
Even
you
know,
when
we
prep
and
prepare
for
things.
It
still
happens,
so
you
know
use
editing
tools.
We
use
a
software
called
camtasia,
but
again
there's
free
software
out
there
that
you
can
use
and
in
our
presentation,
which
will
be
shared
with
the
koha
us
community.
C
We
did
do
something
a
few
months
ago,
kelly
and
I
did
something
together
called
how
to
create
video
content,
and,
if
you
link
out
to
this,
this
will
talk
about
those
free
resources
that
are
available
for
video,
sound
options,
editing
and
things
like
that.
How
to
brand
your
content
just
to
make
it
easy
for
you.
If
you
decide
to
go
down
and
and
create
that
video
content
for
your
library.
A
C
Okay,
make
sure
you
feel
comfortable,
you
know,
do
a
couple
practice,
run-throughs
practice.
What
you're
going
to
talk
about
and
you'll
see
we
even
we're
going
to
do
one
live
here
after
our
presentation
and
kelly,
and
I
got
together
with
lucas
yesterday
and
we
did
a
dry
run
through.
You
know,
make
sure
you're
comfortable.
Have
examples
ready
actually
go
through
what
you're
going
to
show,
because
we
have
so
many
times
gone
through
and
got
something
that
we
didn't
expect
and
then
had
to
troubleshoot.
B
Say
especially,
we've
been
doing
this
for
a
while,
so
I
think
we
have
a
good
way
to
know
what
the
other
is
going
to
fill
in
when
you
have
a
guest
and
if
that's
something
that
you're
definitely
wanting
to
do.
That
is
more
practice
than
you
would
normally
do
on
a
on
a
weekly
basis
or
in
our
world
a
weekly
spaces,
because
you
want
them
to
feel
comfortable
and
you
want
to
make
sure
that
they're
able
to
say
what
their
expertise.
That's.
B
Why
we're
bringing
them
to
the
table
is
their
expertise
and
we
want
to
have
have
them
be
able
to
say
all
the
information
and
we're
there
to
lead.
So
it's
really
important
to
practice
a
run
through
and
two
jesse,
and
I
have
recorded
an
entire
episode
multiple
times
and
we
have
left
the
office
and
then
come
back
the
next
day
and
said:
hey.
Let's
run
that
through
again
that
that
wasn't
good,
whether
we
went
down
a
wrong
rabbit
hole.
We
said
too
much.
B
We've
tried
to
get
too
much
in
that
seven
to
ten
minute
time
frame
and
we
thought
this
is
either
confusing.
This
is
too
rushed,
and
that's
that's
great
too,
to
have
kind
of
that
edit
and
say
you
know
what
and
either
we've
done
it
both
each
other
to
say
we
got
to
do
that
again.
Let's
do
that
again
and
do
it
better
in
focus
so.
C
That
that's
really
good
advice,
like
you
know,
especially
if
you're
talking
about
a
topic
that
may
be
confusing
like
I
remember.
We
talked
about
loss
statuses,
and
that
was
one
of
them
that
we
recorded
because
there's
so
many
moving
pieces
and
you
want
to
be
make
sure
that
you're,
thorough
and
you're
covering
exactly
every
piece
of
it.
So
you
don't
cause
more
confusion
for
your
viewers,
absolutely.
C
Again
we'll
say
this:
a
lot
you're
going
to
make
mistakes
and
poor
lucas
here
we
are
roping
them
in
again
into
another
one
of
our
monday
minutes.
This
was
a
good
example
of
one
where
we
did
do
multiple
recordings.
So
just
it's!
Okay,
you'll
make
mistakes,
just
go
back
and
do
it
again
and
you'll
have
a
lot
of
laughing.
B
C
Okay,
keep
a
backup;
everyone
knows
this
right.
We
keep
backups
of
everything,
but
to
make
your
life
easier,
you
know
create
an
image
that
you're
using
from
you
know
week
to
week,
or
how
often
you're
doing
these
presentations
or
trainings
and
and
also
do
audio
backups
if
you're,
using
any
type
of
like
sound
that
you
use
from
week
to
week
to
brand
your
content,
you
know
make
sure
you
keep
a
backup
of
each
of
those
kelly,
and
I
have
you
know
over
the
the
the
sequence
of
our
monday
minutes.
C
We
have
created
like
a
short
clip
for
our
intro
and
closing
music,
as
well
as
our
our
branded
image.
So
it's
an
easy
way
for
us
to
drag
and
drop
those
in
when
we're
editing
each
week,
so
we
don't
have
to
create
those
from
scratch.
So
this
is
just
a
great
way.
Everyone
knows
to
keep
up
backups,
but
you
know,
try
and
make
things
easier
for
your
workflow
when
you're
creating
these.
B
And
also
a
lot
of
the
software
now
that
we're
seeing,
camtasia
and
and
canva
have
the
ability
to
store
these
images
for
you
for
future
use,
so
you
can
use
their
software.
I
have
a
folder
on
my
desktop.
We
have.
We
have
dropbox,
I'm
not
sure
what
we're
waiting
for
if
anything
horrible
is
going
to
happen,
but
we
definitely
have
that
in
various
places
and
a
backups.
You
really
useful
when
you're
looking
for
bloopers
and
we
did
find
lots
of
those
in
our
backups.
So
absolutely.
B
Absolutely
and
it's
it's
really
important
to
to
just
understand
what
point
just
one
point:
that's
all
we're
trying
to
do
is
push
one
point
across
one
system,
preference
and
nail
that
down
so
people
can
get
it
and
we
know
time
is
valuable.
I
mean
how
many
people
have
walked
away
from
the
office
and
said
wow.
I
never.
I
didn't
get
as
much
as
I
had
done
and
we
don't
want
to
waste
anybody's
time,
but
we
want
to
make
that
time
that
they're
using
valuable.
C
All
right,
so
we
have
a
few
last
tips
that
we
want
to
share
with
you.
The
first
one
is
make
them
laugh.
You
know
you
want
people
to
come
back
and
and
keep
watching
it
and
you'll
you'll
know
working
with
teammates.
You
know.
Sometimes
it
just
comes
naturally
like
we
get
in
giggle
fits
sometimes
and
you'll
you'll
see
those
a
sneak
peek
for
some
of
you.
Kelly
does
have
a
blooper
reel
of
all
the
crazy
times
we
had
to
do.
Outtakes.
B
We
have
thunder
as
number
two,
but
also
music,
so
my
kids
hear
it
when
I'm
editing
it
they'll
hear
the
music
and
know
that
I'm
editing,
monday
minutes
or
you'll
see
that
on
a
social
media
site
and
know
that
that's
monday
minutes
with
kelly
and
jesse
so
just
to
have
that
we,
it
took
us
a
long
time
to
figure
out
what
our
kind
of
look
was
going
to
be
what
we
were
going
to
portray
in
this
thumbnail,
but
I
think
we
nailed
it.
I
don't
know
we
should
give
ourselves
a
gold
star.
C
Share
it
on
social
media,
you
know
you're
going
to
attract
people
who
might
not
be
coming
into
the
library,
and
this
will
give
you
a
great
way
to
kind
of
push
that
information
out.
So
if
you
are
creating
videos
for
your
patrons
or
your
students
or
your
users,
make
sure
you
share
it
on
social
media,
you
never
know
who
they're
going
to
share
it
with,
and
you
know
where
it'll
stumble
upon.
So
if
you
have
social
media
with
your
library,
this
is
a
great
way
to
get
that
content
out.
B
And
then,
as
an
e-learning
opportunity,
koha
has
amazing
resources.
The
coho
wiki,
the
manual
bywater,
has
created
lots
of
tutorial
videos,
so
we're
not
trying
to
replace
anything,
we're
just
giving
another
opportunity
for
a
user
to
learn,
and
I
think,
having
it
come
to
your
email
once
a
week
is
a
good
way
to
say
hey.
Do
you
want
to
learn
about
this
new
subject,
you're,
not
really
digging
around
looking
for
it,
but
it's
coming
to
you
and
you're
like
oh.
This
would
be
great,
so
just
another
way
to
get
learning
incorporated
in
your
day-to-day
life.
B
C
You
know
if
you're
pushing
it
through
places
like
you
know,
youtube
people
can
subscribe
to
your
channel
and
then
they
automatically
get
that
update.
Also
ask
for
input
from
staff
and
patrons
you
know.
This
is
great
staff
know
what
other
patrons
are
asking
you
or
students,
or
even
have
an
area
where
your
patrons
can
send
in
suggestions.
C
We
kelly
and
I
get
suggestions
all
the
time
people
ask
in
tickets.
You
know
hey,
can
you
talk
about
this
in
your
next
monday
minutes
and
we
really
look
for
that,
because
we
want
to
share
as
much
information
with
our
our
viewers
out
there
as
possible,
so
ask
for
input.
You
know:
have
people
share
information
with
you
and.
B
What's
relevant
to
to
you,
maybe
not
something
that
we
know
is
relevant
to
you,
so
you
know
having
that
opportunity
to
say
this
is
something
we're
dealing
with,
or
we
have
a
question
about.
Given
all
that's
going
on
in
the
world,
I'm
trying
to
accommodate
the
world
right
now
we
put
something
on
our
our
website
that
they
could
fill
out
a
form
and
say
that
that
was
a
suggestion.
So
we
gave
them
that
opportunity
and,
of
course,
your
our
email
and
and
tickets
yeah.
B
B
C
C
C
B
D
B
Perfect,
so
this
is
one
of
those
areas.
Actually,
these
two
are
both
news
features
that
were
a
system
preference
and
were
updated
to
this
news
feature.
So
I
can
see
the
location
this
used
to
be
in
that
opec,
main
user
block
system
preference
and
now
the
location
is
identified
as
that
main
user
block
as
well.
So
if
I
edit
that
real
quick,
I
can
see
that
that
display
location
is
really
where
you're
going
to
identify
where
you're
creating
news
from
going
20.05
further.
B
So
now
moving
forward
once
all
that
information
is
transferred
over
and
you
you've
been
upgraded
to
2005,
then
you
know
where
you're
going
to
go
to
change
or
to
make
any
new
opac
headers
or
make
any
new
opaque
main
user
block
features
is
you're
going
to
go
over
to
the
news
feature
and
either
use
that
whizzy
witch
or
you
could
do
it
through
html,
which
you
have
that
ability,
through
this
little
html
the
little
alligator
button
right,
correct,
okay,
perfect!
Well,
this
is
really
exciting.
I
think
that
this
is
a
great
advantage.
B
It's
good
for
libraries
to
know
that
they're
losing
two
system
preferences
and
what
I
would
suggest
as
you
move
forward
to
2005,
is
just
check
out
your
opac
after
the
upgrade
to
make
sure
everything
went
through
and,
of
course,
if
you
have
any
questions
or
concerns
or
anything
change,
feel
free
and
you're.
A
partner
reach
out
to
us
and
they'll
we'll
be
happy
to
help.
C
Okay-
and
that
is
usually
the
place
where
we
pause
and
end
our
recording
and
and
you
know,
tie
things
up
and
then
we
usually
download
it
and
then
kelly
and
I
kind
of
meet
back
and
talk
a
little
bit.
Each
week
we
divvy
things
up
so
again:
teamwork,
one
week
kelly,
will
edit
the
video
the
next
week
I'll
edit,
the
video,
and
then
we
switch
back
and
forth
with
the
blog
post
as
well
and
again
just
to
show
you
about
amazing
teamwork.
C
B
And
I
think
also
as
a
doing
something
solo
is
sometimes
not.
As
I
don't
know
what
the
word
is,
but
like
there's
so
much
motivation,
if
you're
doing
it
with
somebody
else,
they
will
drive
it
when
you
feel
like.
Oh,
maybe
not
this
week,
we've
had
monday
holidays
where
we're
like.
Wouldn't
it
be
great,
but
we've
continued
to
go
through,
because
we
know
that
we're
working
together
and
we
have
a.
We
have
a
mission
to
educate
koha
users
as
much
as
we
can
absolutely.
C
Yeah,
so
if
we
can
help
you
get
started
or
you
have
any
questions
for
us,
we
put
some
of
our
information
here
up
on
the
screen.
You
know
you
can
watch
our
monday
minute.
Videos
if
you
go
to
koha.bywatersolutions.com
you'll,
be
able
to
see
that
information
if
you're
interested
in
signing
up
to
get
those
monday
minutes
every
week
you
can
sign
up
right
on
our
website.
B
I
can
say
that
jesse's
mom
was
watching
monday
minutes
way
before
my
mom
was
watching
monday
minutes,
but
I
did
send
my
parents,
the
curbside
plug-in
one,
because
I
was
so
happy.
It
was
more
relevant
to
lots
of
people
to
show
what
libraries
were
doing,
but
it's
even
your
parents.
You
know
if
you
want
to
share
it
with
anybody
who
will
watch
your
videos
or
you
know
that
you
want
to
watch
your
videos.
C
Absolutely
we'd
like
to
just
open
it
up.
If
you
have
questions
about
us,
if
you're,
if
you're
thinking
about
getting
started,
to
produce
content
or
do
training
at
your
library,
whether
it's
for
staff
or
for
you
know
patrons
whatever
it
may
be,
we'd
be
happy
to
answer
those
questions.
You
know
or
shoot
around
some
ideas.
We
love.
We
wanted
to
make
sure
we
left
plenty
of
time
at
the
end.
To
answer
those
questions
for
you.
A
And
we
did
get
a
few
questions
already
in
the
chat.
Okay,
let's
see
well,
there
were
a
few
questions
about
if
we'll
ever
be
able
to
see
a
blooper
reel,
which
it
sounds
like
that's
coming.
Heather
suggested
that
earlier
on
in
the
presentation-
and
then
ed
said-
oh,
I
hope
so
monday
minutes
blooper
reel.
Please
and
then
there
was
much
exciting
excitement
in
the
chat
when
you
announced
it.
A
B
A
A
C
No,
so
in
the
beginning,
in
the
beginning,
we
were
a
lot
more
structured
when
we
were
kind
of
getting
used
to
how
we
were
doing
things
together.
We
would
definitely
write
them
out.
We
would
use
just
a
google
doc
and
we'd
throw
ideas
in
there
and
kind
of
just
go
through
it.
One
by
one
and
I'll
say
where
we
did
struggle
in
the
beginning
was
remembering
from
week
to
week
whose
turn
it
was
to
decide
and
talk.
C
First,
until
we
were
finally
like
kelly,
does
the
initial
introduction
and
then
I
talk
about
what
people
are
going
to
learn
so
once
we
kind
of
figured
that
out,
it
was
like
things
went
a
lot
smoother
for
us,
but
but
we
use
just
google
a
google
doc.
You
know
in
google
drive
to
kind
of
keep
that
script
and
what
we
were
going
to
talk
about
and
kelly.
Do
you
want
to
talk
about
what
we
do
in
trello
now.
B
Yeah,
so
we
have
a
trello
board,
if
you,
I
believe,
that's
a
free
kind
of
software
or
program
or
something
on
the
computer
that
we
put
ideas
as
we've.
You
know
I've
answered,
tickets
or
jesse's
heard
a
question
from
from
a
potential
library
where
we'd
like
to
expand
on
that.
So
we
have
a
trello
board
that
we
put
all
the
ideas
and
then
we
look
at
them
and
and
choose
from
week
to
week,
and
I
also
want
to
talk
a
little
bit
about
the
the
script
we've
now
got
each
other's.
B
I
think
facial
cues
on
when
one
of
one
of
y'all
wants
to
talk
over
me
talking.
I
can
see
where
jessie's
going
and
I
think
that
just
builds
over
time.
It's
just
a
matter
of
we
can
see
eye
to
eye
to
each
other.
We
can
see
when
we're,
maybe
struggling
or
the
other
person
has
something
to
say
before
we
move
on
so.
C
A
C
C
A
C
We
really
depend
on
on
feedback
from
our
staff,
so,
as
you
know,
bywater
solutions
provide
support
for,
for
we
have
about
2
500
libraries
throughout
the
united
states
and
worldwide,
and
we
rely
on
feedback
from
like
tickets
that
we
get
where
people
are
asking
questions
where
they
may
be
confused
about
something
or
when
a
new
release
is
coming
out.
We
will
start,
you
know
like
highlighting
certain
things
that
are
going
to
change
in
the
release
like
to
get
people
excited
or
like,
for
example,
this
one
where
the
system
preference
is
completely
moving.
B
Yeah-
and
I
think
that
we
hear
a
lot
of
questions-
you
know
within
the
education
team
and
during
meetings
we'll
talk
about
recent
questions
through
tickets
and
or
when
we're,
you
know,
training,
libraries.
What
area
we
would
like
more
documentation
or
more
ways
to
get
the
point
across
versus
just
the
manual
and
how
we
can
dig
a
little
deeper
and
share
something
with
a
user,
so
we
used
to
have,
I
think,
jessie
started.
There
was
a.
B
We
had
a
google,
she
had
a
google
doc
of
a
lot
of
answers
to
questions,
and
now
we
have
most
of
those
we
have
a
video
that
we
can
share
so,
and
that
has
step
by
step.
So
we've
really
streamlined
that
process
to
be
able
to
say
this
is
a
really
great
topic
and
a
lot
of
people
want
to
get
more
information
about
it.
B
D
B
I
played
with
it
a
little
bit:
it's
it's.
There's
gonna
take
a
little
bit
of
using
it
a
lot
to
get
comfortable.
I
think
we're
really
comfortable
with
zoom
and
our
editing
software.
Of
course,
change
is
always
good.
Switching
it
up
a
bit
having
more
functionality
would
be
great,
so
it's
potential
we
just
haven't
gotten
to
it.
Yet.
A
B
Should
jessie,
maybe
you
could
share
our
cohort.bywatersolutions.com?
Did
some
self-paced
training
tutorial
videos
jesse
and
I,
as
we
were
supposed
to
be
somewhere
together
on
site
training,
the
library
they
asked
for
short
tutorial
videos?
They
are
not
monday
monday
minutes
branded,
but
it
is
with
both
of
us,
but
if
there
is
any
that
you
find
that
you're
using
and
would
like
freshened
up,
please
let
us
know
we
do
try
to
go
back
and
unlist
things
that
we
have
done
newer
ones
of
in
our
youtube
channel.
C
Yeah,
so
if
you,
if
you
come
to
cohod.bywatersolutions.com,
we
revamped
our
education
section
based
a
lot
on
jason's
beautiful
work
that
he
did
on
koha
us
their
website,
and
we
wanted
to
give
our
users
an
easy
way
for
them
to
explore
cohas.
So
if
you're,
a
new
koha
user,
you
can
come
here
and
go
through
kind
of
some
pre-training
options,
but
there's
also
self-paced
learning.
So
we
have
the
staff
interface,
so
this
would
be
for
any
new
staff
that
you
have
and-
and
this
will
go
through
a
lot.
C
We
have
a
lot
of
short
videos
on
here
where
you
can
kind
of
pick
the
module
that
you
want
to
learn
and
once
you
go
in
there,
there'll
be
a
breakdown
like
almost
like
a
little
tutorial
list
where
you
can
see
some
of
those
quick
short
videos
on
how
to
do
things.
We
usually
try
to
link
you
out
to
the
koha
community
manual.
That
way,
you
can
see
that
information
as
well
and
then,
if
we
have
any
type
of
blog,
post
or
video
that
pertains
to
this,
it
will
be
in
this
short
little
section.
C
We
also
have.
This
was
a
monday
minutes
most
recently,
but
there
is,
if
you
go
to
self-paced
learning
opac.
These
are
all
tutorials
for
your
patrons,
so
they're
very
focused
at
coming
in
and
actually
searching
from
the
the
opac
side
of
koha,
so
they're
more
focused
on
like
how
do
I
place
a
hold?
You
know,
how
do
I
create
a
list?
How
do
I
use
the
cart
feature
and
please
feel
free
to
use
those
videos
and
share
them.
You
know
with
your
with
your
users,
absolutely.
A
Ed
said
thanks
for
reviewing
that
site
and
linking
us
the
ones
that
most
fit
thanks
for
that
site
and
also
when
you're.
This
is
something
I've
come
up
with
come
into
a
couple
times.
If
you're
like
looking
at
an
old
blog
post
and
there's
a
broken
link,
you
can
let
someone
at
bywater
know
that
there's
a
broken
link
like
one
time.
A
A
B
Talked
about
doing
closed
captioning,
so
it
would
be.
I
think
it
we
haven't,
done
a
ton
of
research
but
we'd
like
to
look
into
the
ability
to
add
closed
captionings
to
our
videos,
so
you
can
follow
along
and
probably
once
you
have
closed
captions,
you
could
export
those
out
into
a
transcript
itself.
B
We
got
a
bad
rumor
that
google
hangouts
did
closed
captionings.
It
does
while
you're
talking,
but
it
does
not
record
with
the
closed
captionings.
So
if
anyone
knows
of
us
open
source
software-
or
you
know
a
relatively
very
inexpensive
aka
free
software
that
closed
captionings,
we
are
interested
in
expanding
that.
So
we
have
the
the
text
at
the
bottom
for
users.