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From YouTube: Leeds City Council - Scrutiny Board (Environment, Housing & Communities) - 24 September 2020
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A
Okay,
all
right
can
I
welcome
you
all
to
the
scrutiny
board,
environment,
housing
and
communities.
This
is
our
september
meeting.
I
am
councillor,
barry
anderson
and
I
come
from
adeline
worthdale
and
I
chair
this
particular
scrutiny
board,
and
hopefully
you
find
the
agenda
stimulating
today.
What
I'm
going
to
do
now
is
I'm
going
to
go
through
in
alphabetical
order,
the
counselors
who
are
present
today
so
that
you
know
who
is
who
so
counselor
actor?
Do
you
want
to
introduce
yourself?
Please.
B
Yeah
good
morning,
everyone
javid
actor
london,
woodhouse
and
city
center.
A
Blackburn
councillor
blackburn
doesn't
appear
to
be
here
at
the
moment.
Councillor
brooks.
D
Morning,
councillor
kaylee
brooks
little
london
and
wood
sword.
A
A
F
Good
morning
everyone
councillor
trish
smith,
I
represent
the
pods
award.
A
Right
now
this
is
going
to
be
the
logistical
part.
As
I
look
at
my
screen,
I'm
going
to
ask
the
individual
officers
who
are
present
to
introduce
themselves,
but
it's
is
the
way
I'm
looking
at
my
screen,
so
it
might
come
out
and
you
might
think
why
this
one
so
becky
do
you
want
to
introduce
yourself?
Please.
A
I
Good
morning,
everybody
paul
money,
chief
officer
for
for
surfer
leads
the
community
safety
partnership.
A
You
becky:
can
you
get
that
one
updated
thanks,
counselor
cooper.
D
Brogden
principal
scrutiny
advisor
as
well
chat.
A
A
A
B
I
don't
know
what
happened
there,
so
I
have
to
leave
the
meeting
and
then
rejoin
again.
My
name
is
councillor
khan
councillor
for
birmingham
richmond
award.
C
Good
morning
everybody
I'm
just
pulling
into
the
depot.
So
that's
my
invisible's,
not
on
john
chief
officer.
D
F
Aware
of
and
agenda
item
number
four.
D
D
A
A
No
good,
okay
right.
So,
as
I
said,
the
agenda
items,
I've
switched
them
around.
So
the
first
agenda
item
is
actually
agenda.
Item
eight,
which
is
the
leads,
anti-social
behavior
team
review,
which
we,
as
a
scrutiny
board
looked
into
some
time
ago.
We
made
some
recommendations.
A
The
department
implemented
those
recommendations,
and
this
is
a
further
review
to
see
how
progress
is
going.
So
I
think
claire
you
are
leading
and
explaining
now
so,
for
the
sake
of
the
public,
the
right,
the
members
of
the
scrutiny
board,
have
read
the
report
and
what
we're
now
doing
is
inviting
the
officer
just
to
give
us
the
highlights
of
the
things
that
we
need
that
need
to
be
brought
to
our
attention.
I
The
church
you
might,
if
I
come
in,
it's
set
it's
paul
money
here.
I
think
I'll
lead
us
through
the
report
chair,
if
that's
okay
and
then
claire's
supporting
in
terms
of
any
other
technical
questions
that
may
come
as
a
consequence
of
the
update.
That's
fine!
Thank
you.
Okay,
thank
you
chair.
I
So
as
as
you
as
you've
outlined
there,
this
report
outlines
the
progress
that
we've
made
in
terms
of
the
implementation
of
the
last
bat
review,
and
it
talks
significantly
about
a
fundamental
change
to
the
way
that
last
bat
is
working
in
terms
of
the
development
of
a
triage
system
where
we
are
seeking
to
improve
and
enhance
the
way
we
identify
and
assess
risk
and
embed
the
concept
of
a
better
understanding
of
vulnerability
in
terms
of
our
response
to
individuals
who
are
experiencing
like
social
behavior
issues,
and
to
try
to
do
that
as
close
as
we
can
at
the
point
of
contact.
I
So
I'll
just
take
you
through
the
highlights
of
the
report.
If,
if
I
may
turn
into
section
three
in
terms
of
the
main
issues,
the
the
issues
are
detailed
there
I'll
just
highlight
some.
Firstly,
just
referring
again
back
to
the
triage
of
of
referrals
to
for
service,
we
do
now
implement
the
triage
system
for
all
incoming
cases
to
ensure
that
they
are
appropriately
prioritized
and
tasked
to
the
right
officers
to
do
the
right
thing
at
the
right
time
the
triage
actually
commenced.
I
On
the
20th
of
january
2020,
it's
made
up
of
five
triage
officers
and
we
decided
to
recruit
those
officers
from
various
backgrounds
so
that
we've
got
specialist
expertise
in
that
particular
area.
You
can
see
there's
a
reference
there
to
a
an
officer
with
experience
of
dealing
with
hate
crime
because
of
the
link
between
hate
and
the
team
have
also
developed
a
process
which
is
called
thrive.
I
It's
a
model
to
assess
vulnerability
and
risk
that
is
in
existence
and
used
in
west
yorkshire,
police,
and
it
has
allowed
us
to
provide
some
consistency
in
the
way
that
we
are
assessing
that
level
of
risk.
It's
probably
right
to
say
at
this
point
chair
that,
due
to
some
exponential
increases
in
demands
nearly
all
associated
with
covid,
we
are
experiencing
some
significant
pressures
in
terms
of
a
demand
profile
that
was
never
anticipated
when
we
did
the
review
we're.
I
Obviously
anticipating
that
that
demand
will
will
revert
back
to
something
like
more
normal
levels
in
due
course,
but
there
is
some
pressure
in
terms
of
that
thrive
system.
What
I
can
tell
you
is
that
every
caller
who
is
seeking
service
is
engaged
and
is
continually
updated
at
that
early
point.
I
So
so
we
have
got
some
good
arrangements
in
place,
but
there
is
a
pressure
in
terms
of
demand
at
this
moment
in
time
in
the
report,
there's
some
indication
as
to
regards
what
that
demand
is
actually
moved
from
and
is
now
at.
You
can
see
that
for
yourselves,
but
one
of
the
ways
we've
responded
to
that
is
to
seek
some
additional
staff
from
the
current
reallocation
pool.
So
we
are
trying
to
meet
the
demand
with
increased
staffing,
and
so
we
can
get
demand
back
to
where
we'd
normally
anticipate
it.
I
I
So
we
have
a
significant
issue
around
domestic
noise
that
we're
also
responding
to
the
triage,
has
proved
to
be
really
successful.
I
There's
a
reference
in
the
report
to
a
particular
case
where
we
identify
through
doing
this
early
triage
on
the
back
of
what
appeared
to
be
a
very
standard
asb
call
that
actually
what
we
were
dealing
with
was
a
significant
modern
slavery
issue
involving
people
trafficking
and
because
of
the
way
that
we
did
the
triage.
We
were
able
to
engage
with
our
partners
on
west
shore
police
in
particular,
and
safeguard
a
number
of
people
off
the
back
of
the
triage
there's
also
other
instances
where
significant
vulnerability
has
been
identified.
That's
referred
to
in
the
report.
I
So
if
a
colleague's
not
familiar,
that's,
essentially
a
multi-agency
risk
assessment
meeting
pulled
together
very
quickly
in
cases
where
we
think
the
threat
and
risk
is
so
high
that
it
warrants
that
we
have
already
run
some
asb
maracs
and
they
have
been
successful.
So
that's
another
development
off
the
back
of
the
review.
That
is
particularly
helpful.
I
We
are
still
yet
to
implement
the
mediation
service
that
was
identified
as
being
required
in
the
review
and
supported
at
exec
board.
One
of
the
issues
around
that
is
just
just
issues
in
terms
of
some
financial
constraints
and
some
other
ways
that
we're
now
looking
at
developing
a
mediation
service.
So
we're
just
gonna,
look
to
progress
that
and
we'll
keep
colleagues
updated
in
terms
of
how
that
plays
out.
I
We're
also
doing
some
significant
work.
That's
detailed
in
the
report
around
developing
our
out
of
hours
noise
service.
Going
back
to
that
over
50
of
the
calls
relate
to
noise.
We
are
doing
a
parallel
piece
of
work
now,
where
we're
supported
by
by
members
sponsored
by
councillor
cooper,
supported,
in
particular
by
councillor
reagan
around
the
lee's
watch
review,
where
there
are
some
interlinking
work
between
leeds
watch
and
last
bat
and
that's
particularly
associated
with
our
night
time
out
of
hours,
noise
deployments.
I
So
that's
also
working
going
as
well
just
to
wrap
up
in
terms
of
some
of
those
key
key
headlines.
There
is
reference
in
the
report
to
an
anti-social,
behavior
strategy,
so
we
revised
the
strategy
at
the
time
we
did
the
we
did
the
review.
That
strategy
has
been
shared
with
members
of
this
board
already,
but
we've
not
formally
launched
it
because,
as
we
were
about
to
we,
we
came
under
some
pressure
in
terms
of
herder
and
and
obviously
lockdown
as
well
with
corvid.
I
What
we
have
done,
though,
is
we
have
shared
this
strategy
with
our
last
bat
leads,
and
they
are
developing
tactical
plans
to
to
essentially
turn
the
strategy
into
into
a
into
an
action
plan.
That's
workable
on
the
ground.
For
colleagues,
the
strategy
that's
been
shared
with
you
before,
if
you
remember,
focuses
on
five
key
themes
and
those
key
themes:
center
around
prevention,
intervention
enforcement,
community,
empowerment
and
developing
a
better,
more
effective,
integrated
intelligence
capability.
I
I'm
very
happy
to
continually
engage
in
dialogue
with
with
members
around
that
strategy
and
in
particular
how
we
are
operationalizing
it.
But,
as
I
say
you
you've
already
received
copies
of
it
on.
I
I
think
chair
I'll
I'll
pause
there.
They
are
kind
of
the
key
headlines
from
the
from
the
report
very
happy
to
take
any
questions
or
or
or
be
referenced
to
any
any
entry.
In
the
report
that
I've
not
referred
to.
A
E
E
Yes,
it
was
regards
paragraph
three
point.
One
four.
F
Thank
you
chair.
I
just
wondered
if
there
was
any
kind
of
time
frame
involved
in
the
triage
system.
Obviously
you
know
we
get
a
call
or,
or
you
know,
a
reference
is
made,
what
time
kind
of
time
scale
are
we
looking
at
before
that
actually
gets
a
response
and
passed
on
to
the
triage
system?
Please.
I
Yeah,
what
there
is
a
there
is
a
service
level
agreement
in
place.
What
I'll?
What
I'll
do,
because
each
call
is,
as
you
might
experience,
there's
a
significant
difference
in
terms
of
the
the
nature
of
calls
we're
receiving
I'll
just
I'll
just
refer
to
claire
just
for
a
current
update
in
terms
of
where
we
actually
are
in
terms
of
time
skills.
If
that's
okay,.
H
Hi,
so
the
service
standards
we
currently
have
in
place
is
it's
a
two
working
day
and
a
five
working
day,
depending
on
the
case,
if
it
is
something
that
is
urgent,
it's
dealt
within
that
working
day
at
the
moment.
As
you
can
appreciate
due
to
current
workloads,
we
are
slightly
behind
that,
but
each
of
those
customers
is
contacted
within
the
two
working
days
just
to
make
them
aware.
We've
received
your
case.
H
If
there's
any
urgent
issues,
we
need
to
deal
with
we're
dealing
with
it
there
and
then
we're
just
regularly
keeping
them
up
to
date,
and
so
so
they're
not
kind
of
feeling
like
they've
been
left,
we
did
have
a
small
backlog
and
each
one
of
those
customers
without
backlog
are
being
contacted
being
given
an
up-to-date
position
of
where
we
are
they've
also
been
given
direct
contact
details
of
the
manager
should
they
feel
that
they
need
to
contact
us
urgently.
H
If
things
are
escalating,
so
we're
trying
to
kind
of
get
in
there
as
early
as
possible
to
stop
anything.
You
know
progressing
really.
D
Much
thanks
chair
just
at
3.7,
you
say
that
domestic
noise
is
at
50.
Do
you
anticipate
that
that
will
drop?
Is
it
due
to
lockdown
and
a
lot
of
people
being
at
home.
H
It
there
there
has
been
a
huge
increase
because
of
lockdown
and
people
being
at
home.
You
know
we're
not
kind
of
kind
of
take
that
away
and
because
of
the
nighttime
economy,
because
that's
not
that's
not
open
again,
there's
been
an
increase
due
to
that.
We
just
expect
well
the
current
position
that
we're
in
with
the
government
guidelines
that
will
continue
and
what
we're
doing
we're
trying
to
create
a
website.
H
So
it's
so
it
improves
the
customer
journey,
so
they
can
log
things
on
our
website
and
it's
a
bit
like
a
decision
tree.
You
know,
so
they
can
take
actions
themselves.
You
know
if
they
feel
confident
in
speaking
to
the
customer.
You
know
we.
Obviously
we
promote
we're,
trying
to
empower
customers
to
be
able
to
do
that.
Obviously,
if
they're
not
comfortable
with
that,
we
wouldn't
expect
anybody
to
do
that
so,
but
it
it.
A
E
No,
it's
just
that
the
officers
mentioned
that
they
didn't
have
enough
existing
resources.
So
it's
probably
a
broader
range
anyway,
and
I
just
wondered
whether
there
was
going
to
whether
they
knew
whether
there
was
going
to
be
anything
additional
regarding
the
budget
next
year
as
we're
going
to
discuss
that
tomorrow.
I
Getting
the
project
yeah,
I
nearly
came
in
on
the
last
one
claire,
but
you
were
quicker
to
the
to
the
button
than
I
was,
but
thank
you
for
doing
that.
Nonetheless,
I
I
think
what
we've
got
a
minute
in
terms
of
noise
is
the
the
proportion
of
calls
that
last
about
are
dealing
with
in
terms
of
the
percentage
that
are
related
to
noise
and
the
and
the
percentages
that
are
non-nauseated
that
hasn't
changed
significantly.
I
What's
changed
significantly
is
simply
the
volumes,
so
at
this
moment
in
time,
what
we're
looking
to
do
is
to
is
to
kind
of
respond
to
what
we
think
is
a
spike
in
demand
that
that's
the
first
thing,
so
there's
been
some
some
work
doing
to
secure
some
additional
staffing,
that's
referred
to
in
the
report,
which
could
be
considered
to
be
temporary
at
this
moment
in
time.
I
We
want
to
wrap
the
right
level
of
resource
around
the
around
the
issue,
quite
obviously,
but
we
think
what
we're
dealing
with
at
the
moment
is
a
is
a
spike
probably
covered
related
in
terms
of
volume,
and
what
we'll
do
is
we'll
continually
monitor
that
volume
and
and
and
ensure
that
the
resourcing
is
is
is
is
is,
is
in
place.
We've
been
able
to
do
that
currently
from
our
redeployment
pool
as
a
reallocation
poll
as
it
currently
stands.
I
We're
also
on
the
back
of
the
leeds
watch
review,
developing
some
improvements
to
process
and
we're
looking
to,
if
you
like,
we've
seen
some
opportunities
whereby
we
can
work
more
effectively
with
the
resources
that
we've
currently
got
now.
There's
some
some
work
on
going
over
over
the
next
few
weeks,
possibly
towards
the
end
of
this
financial.
I
Sorry,
this
this
calendar
year
just
just
to
develop
those
new
processes,
but
we
think
that
that's
obviously
an
opportunity
that
we
want
to
exploit
we'll
continue
to
look
at
the
demand
profile,
see
what
happens
in
relation
to
the
covert
related
issues
and
kind
of
respond
accordingly,
so
we're
very
much
keeping
a
really
close
weather
eye
on
that
situation
as
it
progresses
councillor
collins.
H
And
just
follow
on
from
paul's
comments.
We
are
actually
doing
some
work
with
the
universities
at
the
moment
because
of
the
majority
of
our
noise
calls
do
come
through
areas
that
are
highly
populated
with
students,
so
we
are
doing
some
close
partnership
work
with
universities
in
west
yorkshire
police
with
regards
to
providing
a
more
of
an
enhanced
service.
H
Any
the
work
is
a
lot
around
prevent
and
deter
so
that
we're
hoping
is
going
to
see
a
slight
reduction,
but
obviously
we'll
be
able
to
give
you
more
information
as
time
goes
on,
because
it
is
only
just
starting
as
of
next
week.
G
Okay,
harvey
yeah.
Thank
you
just
to
touch
on
based
on
just
some
of
the
parts
paul's
talked
about,
and
what
claire?
What
we're
trying
to
do
in
terms
of
managing
the
demand
is
we're
trying
to
establish
a
trial
service
and
the
out
of
hours.
So
council
reagan's
aware
of
that
in
the
sense
of
our
leads
watch
review,
because
we
know
certainly
you've
seen
an
increase
in
the
reports
on
an
evening.
G
G
So
hopefully,
as
we've
talked
about
the
decision
tree
and
the
different
ways
of
self-help,
but
also
when
it's
kind
of
relevant
to
talk
sort
of
ring,
the
local
authority
and
how
we
then
deploy
those
staff
to
those
problematic
areas
or
repeat
calls
in
particular,
so
that
that's
basically
in
train
right
now.
Thank
you,
council
collins.
Do.
E
Yes,
no,
that
that
was
all
very
helpful.
Thank
you.
I
I
just
wondered:
did
the
university
actually
help
with
any
funding?
At
all
I
mean
if
students
are
an
issue.
I
I
very
much
appreciate
the
university
with
it
working
with
us
on
this,
but
are
they
actually
contributing
towards
the
cost
of
our
schemes.
I
I
can
maybe
answer
that
councillor
collins,
we,
we
have
a
a
a
partnership
group
involving
representatives
from
the
university.
So
if
you
like,
a
community
safety
partnership,
that's
focused
on
student
related
issues.
Local
members
in
these
particular
areas
of
the
city
are
very
very
much
aware
of
this,
and
there
is
work
ongoing.
That's
been
alluded
to
already
there
by
claire
we're
just
in
the
process
of
developing
a
service
level
agreement
whereby
we
will
be
able
we
hope
to
deploy
enhanced
capability
on
top
of
the
existing
resource.
I
We've
talked
about
very
soon
to
assist
with
some
of
this
issue
around
around
around
demand
and
the
universities
are
contributing
in
in
a
number
of
different
ways.
We're
still
still
working
through
the
detail
of
that,
but
we
are
very,
very,
very
well
supported
in
a
number
of
different
ways
by
the
universities
and
I'm
sure
that,
in
terms
of
any
any
any
associated
costs,
they
will
be
willing
to
bear
their
fair
share
of
that.
A
D
Yeah
rega,
regarding
regarding
the
the
the
increase
in
noise
in
in
the
area
around
ls6
sort
of
ls3
ls4,
as
as
a
award
member
that
represents
one
of
those
areas
or
like
one
of
those
wards.
D
I
would
like
to
confirm
that
the
the
last
bat
service
have
been
have
been
working
quite
closely
with
us
and
I'd
I'd
like
to
to
put
on
record
like
our
thanks
for
for
taking
our
concerns
seriously
and
acting
on
them
and
the
the
universities
are
cooperating
with
us
and,
being
you
know,
like
they're
they're
doing
what
they
can.
I
think
they're
you
know
meeting
up
with
us
we're
having
one-on-one
and
wider
discussions
both
as
a
service
and
with
ward
members
as
well.
A
Okay,
councillor
smith,.
F
Thanks
chair
a
couple
of
times
through
the
the
the
discussion
so
far,
we've
heard
that
kovit
has
been
a
large
factor
in
in
raising
the
numbers.
We
all
understand
why
we're
all
stuck
in
the
house
a
lot
more.
There
isn't
the
the
evening
activities
to
go
to
the
pub
as
freely
or
as
frequently,
etc,
etc.
So
I
just
wondered
if
if
there
were
any
plans
to
carry
on
for
the
future,
I
think
you
know
we
need
to
be
looking
a
little
bit
longer
term.
F
I've
heard
that
you
know
we're
looking
to
we're
short
staffed,
we're
looking
to
to
get
some
more
resource
from
the
redeployment
pool.
I
mean
how
how
short
term
are
we
looking,
because
I
do
think
that
this
is
with
us
for
a
little
bit
longer
than
we're
all
anticipating,
and
I
don't
want
us
to
to
be
to
be
caught
out
if
I
like,
if
you
like,
so
I
just
wondered
if
that
was
considered.
Thank
you.
G
Harvey
yeah
definitely
a
good
point
in
the
sense
of
at
the
moment
we've
been
discussing
with
staff
and
just
to
sort
of
let
you
know
that
staff
are
kind
of
quite
frustrated
in
not
being
able
to
knock
on
the
doors
you
know
just
be
with
the
customers.
You
know
try
to
sort
of
deal
with
the
issues
with
the
perpetrator
that
they,
the
pressures,
are
in
terms
of
for
staff
as
well,
but
certainly,
we've
negotiated
with
the
unions
around
risk
assessments.
G
So
a
staffer
staff
have
now
got
all
the
ppe
equipment
everything
they
need
to
be
able
to.
You
know,
sort
of
make
that
contact
with
customers,
so
obviously
with
the
the
new
rules.
G
Now,
in
terms
of
the
six
plus
I
mean
we
do
get
reports
from
our
triage,
where
people
aren't
complying
and
and
and
at
the
moment
this
moment
in
time,
we
have
been
quite
fortunate
in
the
sense
of
being
able
to
deal
with
some
very
difficult
problems,
particularly
through
the
closure
orders
that
we've
undertaken,
but
certainly
going
back
to
staff
in
terms
of
sort
of
rolling
out
a
service.
G
Just
to
reassure
you
that
wherever
there
is
a
vulnerability,
wherever
there
is
an
issue
of
real
concern
and
whether
a
customer
wants
that
interaction,
we
are
sort
of
doing
that
in
a
safe
way,
and
we
will
continue
to
do
that.
A
F
Brilliant,
thank
you
very
much.
I
mean.
Obviously
the
first
consideration
is
clearly
keeping
our
staff
safe
and
well
so
you
know
you're
doing
a
great
job.
It's
very
difficult
for
everybody
fully
appreciate
that.
So
you
know
thank
you
for
all
for
that,
but
I
do
you
know
we
just
do
need
to
be
thinking
a
little
bit
longer
term.
Maybe
it's
not
going
away.
D
Yeah,
thank
you,
chad.
I
just
wanted
to
come
in
on
this
particular
discussion.
Around
resources
and,
first
of
all,
I'd
like
to
take
the
opportunity
to
thank
our
teams
actually
are
dealing
with
an
overwhelming
request
that
they've
had
to
deal
with
anti-social
behavior
during
this
period
of
lockdown.
D
Excuse
me,
I've
got
a
cough,
but
it's
not
covered.
I
can
assure
you
and
they've
been
remarkable.
I
have
to
say
in
dealing
with
the
unprecedented
calls
that
they've
received
since
march,
and
they
have
done
their
utmost
to
ensure
that
our
residents
have
been
treated
quickly
efficiently
and
in
a
fair
manner,
and
I
think
they've
done
an
amazing
job
and
I
just
want
to
say
thank
you
to
them
all
for
doing
that.
D
Secondly,
if
I
could
just
make
a
point
about
the
resources
that's
been
raised
by
councillor
collins
and
by
councillor
smith,
unfortunately,
it's
a
bit
late
because
we
are
already
caught
short
as
councillor
smith
calls
it
and
by
about
118
million
pounds
so
where
you
have
to
deal
with
the
resources
that
we
have
and
we'll
be
doing
so
and
I'm
sure
scrutiny
will
be
involved
in
those
conversations.
K
I
Yeah
we
as
part
of
the
review
we
identified
some
opportunities
to
improve
partnership
work
in
council
of
blackburn
by
by
seeking
to
co-locate
our
las
back
case
officers
and
our
our
our
area
teams,
with
with
some
key
partners
and
the
key
partners
that
we
work
really
closely
with
include
our
colleagues
in
housing
and,
obviously
alongside
west
yorkshire
police
as
well.
What
what
we've
established
is
the
teams
in
the
in
the
south
and
in
the
east.
I
They
are
already
co-located
in
community
hub
type
arrangements
that
have
helped
immeasurably
in
terms
of
building
relationships
up
and
being
able
to
have
the
kind
of
informal
conversations,
because,
as
you
can
imagine,
the
the
linkages
with
colleagues
in
housing,
police,
etc.
Are
so
significant
that
the
opportunity
to
have
those
conversations
is
proving
really
effective
and
really
drives
more
efficient
ways
of
working.
I
I
The
the
council
estate
arrangements
in
terms
of
the
assets
available
to
us
are
obviously
being
looked
at
in
light
of
councillor
cooper's
observations
around
funding
gaps,
but
we
are
actively
looking
at
opportunities
to
when
we
can,
in
terms
of
office
based
integrated
co-located
working,
where
we
can
locate
the
west
team
in
a
similar
way
to
what
we've
done
to
good
effect
in
the
east
and
the
south.
If
that,
if
that
helps,
kester
blackburn.
K
Yes,
thank
you.
Can
you
tell
me
where
they
are
at
the
moment.
I
The
the
teams
are
predominantly
working
from
home,
so
they're
deploying
in
in
much
the
same
way
as
everybody
else,
in
light
of
public
health
guidance
and
and
and
obviously
regulations.
So
the
team
are
working
from
home.
The
opportunities
for
the
team
in
the
east
and
the
team
in
the
south
is
that
they
have
drop-in
office
capability
in
the
settings
that
I've
described,
which
are
which
are
the
co-located
settings.
I
So
at
this
moment
in
time,
that's
the
arrangement
that
we've
got
in
place
for
the
team
working
in
the
west.
We
have
put
in
some
arrangements
in
place
for
them
should
they
require
office
accommodation,
but
there's
no
set
location
identified
in
the
west
yet
other
than
the
base
that
they
were
working
now
of
which,
as
you
probably
know,
is
up
there
on
spend
lane.
K
K
The
the
only
the
only
hub,
that's
open
at
the
moment
and
well
certainly
my
immediate
area
is
only
I'm
not
quite
sure
about
the
the
rest
of
west,
but
there's
only
army
that
I
know
of
so
I
don't
know
how
you
can
put
them
in
somewhere
until
place
is
open
and
as
for
my
ward
well,
my
word
doesn't
have
a
hub.
We
should
really
have
one,
but
of
course,
we've
been
left
out
of
that
and
so
we're
totally
hopeless
and
totally
mini
hopeless
as
well.
K
So
that's
another
matter,
but
I'm
not
very
happy
about
that.
So
I
I'd
just
like
an
update
as
to
where
they
do
go
when
everywhere
opens
place.
B
Work
at
the
difficult
times,
my
question
is
regarding
communication
and
3.19.
It
says
customer
satisfaction
service
being
sent
electronically.
B
What's
the
feedback
we're
getting,
and
also
is
this
the
only
method
we're
using
sending
electronic
survey
and
there
will
be
some
residents
who
will
not
be
able
to
access
it
or
will
not
have
the
skills
to
fill
in
the
survey.
H
Sorry,
just
with
regards
to
the
customer
satisfaction
surveys,
so
we
are
sending
them
out
by
email.
At
the
moment
there
is
also
the
option
of
sending
them
out
via
the
mobile
phone.
G
B
Yeah
thanks
just
a
feedback.
What
percentage
of
feedback
are
we
getting?
The
server
will
be
sunday
now.
Please.
H
We
have
only
just
started
that
this
month
with
regards
to
the
electronic
surveys,
so
we
haven't
got
any
kind
of
figures
back
yet,
but
I'm
happy
to
provide
you
them.
You
know
we're
doing
it
over
the
next
couple
of
months
to
see
how
it
kind
of
works
to
see
if
there's
an
increase
or
a
decrease,
and
obviously,
if
there's
a
decrease,
we
need
to
kind
of
have
a
look
at
that.
G
A
G
Yeah,
so
just
to
add
to
that,
because
it's
a
new
new
process,
the
question
you
asked
earlier:
we
were
actually
relying
on
manual
surveys,
so
obviously,
with
technology
we
were
trying
different
ways
and
obviously,
during
covid
it's
been
quite
difficult
to
close
a
lot
of
the
cases,
because
often
a
lot
of
the
cases
that
are
coming
through
often
want
the
conversation
and
want
the
reassurance
so
some
cases.
So
we
haven't
closed
that
many
cases.
To
give
you
a
proper
figure,
as
claire
said
this
next
month,
we're
probably
in
a
better
position.
A
Okay,
councillor
gabriel,
do
you
want
to
formally
in
public
express
the
views
that
you've
passed
to
me
congratulating
the
staff.
D
Yes,
I
would
like
to
thank
all
the
las
vegas
staff
that
are
in
the
meeting
today
for
all
the
hard
work
and
for
the
members
of
staff
that
are
very
committed
in
dealing
with
people
over
the
year
corvette
19
and
how
the
helping
and
reassuring
the
communities.
So
thank
you
all
very
much,
and
could
you
pass
my
thanks
on
to
the
staff?
A
H
H
A
number
of
complaints
that
were
coming
in,
we
had
to
kind
of
put
something
in
place
to
try
and
improve
the
customers
journey
as
in
so
at
the
moment
what
happens
is
they'll
log,
a
noise
nuisance
complaint
online
that'll
come
through
to
our
inbox
and
then
we
kind
of
deal
with
this
way,
but
that
could
be
to
do
with
not
necessarily
just
domestic
noise.
It
could
be
commercial
noise,
so
in
this
website
it's
it
is
like
a
customer's
journey,
so
it
is
a
decision
tree.
H
So
if
they've
already
got
a
case
open,
it
advises
them
to
contact
the
case
officer.
It
makes
them
aware
of
the
service
standards
that
we
have
in
place
if
it's
to
do
with
just,
for
example,
an
ice
cream
van,
it
tells
them
the
right
team
to
contact
so
they're,
not
going
through
a
number
of
people
before
they
get
into
the
right
person.
H
So
it,
and
obviously,
if
there's
any
concerns
regarding
any
domestic
violence,
we
give
them
an
advice
and
contacting
the
police,
because
we
do
get
a
lot
of
complaints
coming
through
to
our
team,
but
they
are
appointing
domestic
violence
to
ourselves
and
and
really
not
being
aware
that
there
needs
to
be
contacts
in
the
place.
If
there's
an
immediate
risk-
and
you
know
it's
asking
if
there's
children
in
the
property,
you
know
and
asking
them
about
other
things
that
they've
considered.
A
And
in
respect
of
the
communication,
when
you're
getting
information
sent
into
you,
whether
it
be
from
counsellors
or
from
members
of
the
public,
do
you
carry
out
a
sort
of
age
analysis
to
look
how
long
it's
taking
to
respond
to
those
things
and
in
the
meantime,
do
you
send
regular
communications
back
to
the
public
or
to
elected
members,
to
acknowledge
that?
Yes,
you've
still
got
this
case
in
hand
and
that
you're
still
working
on
it
or
how
do
you
deal
with
keeping
people
in
the
loop.
H
At
the
moment,
we've
got
what's
our
sharepoint
system,
so
every
inquiry
that
comes
through
to
our
team
is
allocated
on
the
sharepoint
system,
and
it
it
has.
It
automatically
produces
the
amount
of
days
that
it's
kind
of
been
in
there.
So
we
are
kind
of
you
know,
looking
at
our
longest
ones,
but
also
looking
at
the
ones
that
are
high
risk
and
given
the
current
pressures,
the
ones
that
are
high
risk
are
getting
the
more
immediate
response,
the
ones
that
are
identified
as
a
lower
risk.
H
It
might
not
be
immediate
response,
but
they
are
still
getting
our
response,
so
they
are
still
getting
that
telephone
call.
Just
to
make
you
aware,
we
have
got
your
inquiry,
we
haven't
forgotten
about
you,
you
know.
Is
there
any
further
updates?
You
want
to
give
us
at
this
stage,
so
it's
kind
of
we're
still
keeping
in
contact
with
the
complainant
and
we've
identified.
Obviously
with
regards
to
counsellors,
so
we've
created
what
we
are
going
to
have
as
a
an
email
inbox
specifically
for
yourselves,
so
that
anything
kind
of
comes
through
the
counselling
box.
H
A
Can
elected
members
access
the
sharepoint
database
or
is
that
a
totally
confidential
because
some
of
the
information
that
may
be
in
it
has
to
be
kept
confidential?
So
I'm
not
suggesting
it
should
be
open
to
all.
You
know
to
see
absolutely
everything,
but
is
there
any
part
way
that
more
information
could
be
available
to
elected
members,
or
is
it
difficult
to
do
so.
H
It's
really
difficult
to
do
so.
We
wouldn't
be
able
to
disclose
that
more
than
willing
to
arrange
monthly
meetings
with
yourselves
with
the
team
leaders
that
are
the
team
managers,
so
they
can
kind
of
give
you
an
update
on
where
they
are
with
the
cases.
That's
something
kind
of.
I
know
that
I
used
to
do
it
myself
in
housing.
H
So
more
than
happy
to
kind
of
look
at
that
going
forward,
and
I
know
that
some
of
the
managers
have
started
having
regular
meetings
with
the
councillors,
so
they're
kind
of
up-to-date,
so
they're,
aware
of
where
their
cases
are.
H
I
Chair,
thank
you.
I
just.
I
just
think
this.
This
last
issue
maybe
touches
on
a
broader
piece
of
work
that
council
cooper
has
asked
us
to
look
at
working
in
consulate
with
our
colleagues
in
the
communities
team
about
how
we
are
able
to,
whilst
obviously
undertaking
the
work
on
the
ground,
so
to
speak.
I
The
the
the
key
issue
of
keeping
members
updated
and
and
of
course,
members
have
a
significant
role
to
play
and
many
do
in
terms
of
promoting
the
work
that
we're
doing
across
a
range
of
community
safety
issues.
I
So
in
terms
of
that
interface
between
officers,
case
work
and
members
and
community
committees,
we
are
working
closely
with
our
colleagues
in
the
communities
team
to
ensure
that
we
we
pick
that
up
as
a
broader
piece
of
work
and
we
look
to
provide
briefings
in
terms
of
how
that's
going
in
the
most
appropriate
way,
but
in
particular
through
maybe
the
community
safety
champion
infrastructure,
which
I
think
is
an
opportunity.
That's
probably
under
underused.
At
this
moment
in
time,
there's
opportunities
there
as
well.
F
Thank
you
chair.
Sorry,
I've
got
just
two
points
so
in
in
terms
of
the
website
development.
F
Is
there
an
opportunity,
while
it's
under
development,
to
actually
put
auto
responses
on
it,
just
instead
of
it
being
labor
intensive
and
somebody
having
to
set
a
reminder
or
remember
to
go
in
and
update
somebody
could
that
be
done?
Automatically
is
my
thoughts.
I
think
the
technology
is
out
there
from
previous
life.
The
other
thing
is
going
back
to
paul's
earlier
eluded
sentence
about
the
anti-social
behavior
strategy
and
it's
been
finalized,
but
it's
been
held
back
for
a
couple
of
different
reasons.
A
I
Yeah
we've
we've
obviously
shared
the
strategy
with
with
with
members,
we
don't
have
a
an
identified
launch
date
just
yet.
We
were
obviously
looking
at
some
of
the
implications
that
that's
currently
that
we're
currently
working
within
what
what
we
are
doing
is
we're
developing
those
action
plans
locally
from
the
from
the
relevant
teams.
I
But
we,
we
were
having
a
conversation
earlier
this
week
about
picking
this
particular
agenda
up
now,
bearing
in
mind
we're,
probably
in
a
six
month
period
of
certainly
covered
related
issues.
So
we're
just
looking
at
that
and
thinking
about
how
we
might
launch
the
strategy
but
launch
it
obviously
differently.
I
Bearing
in
mind
the
the
most
recent
development
shall
we
say,
associated
with
some
of
the
corvid
related
implications
that
that
we'll
be
working
with
for
for
for,
for
a
little
while
longer
so
we'll
look
at
that
and
provide
a
an
update
in
terms
of
the
launch.
B
Thank
you
chair,
and
I
think
I
think
a
lot
of
it's
already
been
covered.
I
think
the
the
team
do
exceptionally
good
work
in
very
difficult
circumstances,
there's
always
room
for
improvement,
and
I
think
that's
why
this
review
has
been
important
and
the
team
will
obviously
stay
focused
to
to
improve
wherever
they
can
and,
as
I
think
others
have
said,
it's
been
a
particularly
challenging
few
months
with
all
of
the
external
sort
of
environment
that
we're
having
to
work
with
and
the
issues
that
that's
creating.
A
That's
fine,
thank
you.
So
unless
anybody's
get
any
other
questions,
I
would
like
to
thank
the
officers
for
for
giving
us
the
update
report
and
also
to
thank
the
members
for
their
contributions
on
this
thing
today.
There
is
no
doubt
that
the
ant
social
behavior
unit
have
responded
to
the
scrutiny
challenges
that
we
put
before
you
and
you
are
now
beginning
to
deliver,
and
I
would
argue
that
the
vast
majority
of
us
are
now
finding
a
service
that
is
fit
for
purpose
and
responding
to
our
needs,
even
in
challenging
circumstances.
A
D
A
Thank
you
if
we
can
now
go
to
the
waste
management
services
review
now.
As
far
as
this
is
concerned
again,
this
was
a
piece
of
work
that
we,
as
a
scrutiny
board,
did
carry
out
and
we
made
an
a
large
number
of
recommendations.
A
So
what
I'm
proposing
to
do
is
to
go
through
the
the
updates
that
we've
got
before
us,
and
I
want
the
views
of
scrutiny
board
as
to
whether
or
not
they
are
are
not
happy
with
them,
and
also,
I
need
a
recommendation
as
to
whether
or
not
you
feel
that
the
recommendation
has
been
achieved
or
whether
or
not
it's
not
been
fully
implemented,
but
we
know
that
there's
an
obstacle
or
that
it's
not
been
fully
implemented,
but
we
are
happy
with
the
progress
being
made
or
that
it's
not
being
implemented
and
we're
not
happy
with
the
progress
being
made
or
we
think
it
should
just
be.
A
You
know
marx
has
achieved
and
moved
on.
So
in
terms
of
recommendation.
One
will
make
the
presumption
that
members
have
read
the
papers.
So
if
anybody's
getting
queries,
we'll
go
through
the
recommendation
by
recommendation
and
then
officers
or
counselor
rafiq
will
then
be
able
to
come
in
and
answer
any
questions.
So
in
terms
of
recommendation
one
has
anybody
got
any
comments
they
would
like
to
make
about
recommendation
number
one.
A
If
not,
is
anybody
wanting
to
suggest
whether
or
not
they
feel
that
that
is
a
two
achieved
or
for
not
fully
implemented?
But
progress
made
except
acceptable?
Anybody
wanting
to
make
a
suggestion
on
either
of
those
two.
A
A
A
E
It's
just
regarding
miss
spins.
We
we
had
a
situation
in
horstworth
a
couple
of
weeks
ago,
where
a
resident
got
very
upset
because
their
brown
bin
wasn't
being
collected.
But
when
you
actually
looked
into
the
issue,
the
reason
the
brown
bin
wasn't
being
collected
was
she
was
an
elderly
lady.
She
couldn't
put
it
on
the
roadside
or
the
curbside
because
she
had
steps
to
negotiate,
but
there
didn't
seem
to
have
been
the
communications
between
our
officers
to
that.
Lady
until
I
raised
it
that
her
brown
bin
couldn't
be
emptied.
E
So
just
regarding
I'm
sort
of
tagging
it
under
the
missed
bins
heading.
I
think
there
needs
to
be
some
communication
between
the
guys
on
the
ground
and
their
line
managers
if
there
is
a
bin
that
they
can't
empty
because
of
technical
reasons,
and
then
that
needs
to
be
followed
round
to
the
the
owner
of
the
the
bin.
So
I
just
want
to
hear
from
officers
as
to
how
do
they
usually
manage
that,
rather
than
waiting
for
a
resident
to
complain
to
a
councillor.
C
Yeah
thanks
councilman
yeah
john
waller,
again
the
acting
chief
officer
for
environmental
services,
yeah
thanks
for
raising
that
counselor
collins-
and
I
do
remember
the
case
well,
we
we
emailed
us
between
ourselves
about
with
amy
dickinson.
C
C
We
need
to
build
in
where
possible,
more
capacity
and
understanding
to
look
at
more
bespoke
responses
to
solutions.
So,
in
terms
of
that
particular
communication,
I
agree
that
we
could
have
communicated
better
with
the
lady
concerned
and
it
shouldn't
have
required
yourself
to
be
involved
and
that's
part
of
our
ongoing
efforts
to
try
and
improve
the
the
culture
and
the
processes
in
the
in
the
workplace
within
the
service.
C
C
Clearly
the
attention
is
always
around
capacity
and
around
the
ability
to
deliver
more
bespoke
and
customer
focused
service
against
something
where
it
ultimately
got
limited
in
resources,
and
that's
why
often
we
do
fall
back
on
a
standard
response,
because
we
just
we
don't
literally,
have
the
resources
to
to
manage
perhaps
as
much
as
we
would
do
on
a
bespoke
basis.
C
But
I'm
of
that
particular
case
council
collins,
I'll
double
check
the
way
we
are
with
that
and
get
back
to
you
amy
will,
as
I
understand
I
think,
with
an
issue
now
to
do
with
the
fact
there
is
so
many
steps,
but
I'll
also
take
the
point,
the
broader
point,
about
being
better
at
how
we
communicate
with
exceptional
circumstances.
E
Yeah
no
thank
you
thank
john
for
that
response.
Just
to
clarify
to
other
councillors.
The
lady
did
tell
me
that
she
tried,
through
the
website
to
contact
the
council.
It
wasn't
her
immediate
response
to
come
to
us,
so
I
think
john,
and
I
are
both
aware
of
that
and
I
think
that's
what
john
was
alluding
to.
Thank
you.
D
D
F
I
think
the
team
are
doing
an
amazing
job.
I
think
the
the
the
percentage
increases
at
the
start
of
kovis
and
kobit
and
through
kovid
were
were
unprecedented
and
they've
done
an
amazing
job,
we're
still
having
problems
with
brown
bins.
There
seems
to
be
almost
a
lack
of
willingness
to
go
into
many
of
our
cul-de-sacs
in
our
ward.
I
don't
know
how
everybody
else
is
finding
that
and
going
back
to
councillor
collins
point,
the
assisted
collections
don't
seem
to
be
following
on
now.
F
I
know
when
I've
asked
about
this
in
the
past.
It's
an
apology
and
we'll
put
it
on
for
the
next
six
collections.
F
But
what
happens
on
that
seventh
collection
because
it
seems
to
drop
off
again,
and
I
wonder
if
we
can
somehow
go
back
to
technology
again?
Is
there
any
way
of
adding
a
reminder
onto
the
in-cab
technology
so
that
it
doesn't
drop
off?
And
then
we
can?
F
You
know
just
keep
it
rolling,
because
it
does
cause
a
lot
of
confusion
and
a
lot
of
irritation
and
it's
typically
our
most
vulnerable
residents
who
need
these
assisted
collections
and
they
don't
always
have
the
means
to
access
a
technology,
to
put
it
right
themselves
and
therefore
they
get
us
involved,
and
I
just
think
that
you
know
are
we
missing
a
trip,
maybe
where?
Where
the
in-cab
technology
could
could
help
us
all.
C
John
chair
two
points
there,
I
think
mainly
to
pick
up
on.
Thank
you
for
the
comments
and
any
thanks
again
today,
of
course,
I'll
make
sure
I
pass
on
to
the
managers
and
the
crew
is
concerned.
C
Yes,
brown
bins,
as
well
as
the
other
two
waste
main
waste
streams
have
been
a
huge
challenge
to
us
during
copenhagen
and
actually
remain
so
so,
for
example,
the
brown
bins
we've
collected
about
50,
more
garden
waste
than
we'd
normally
do.
Since
we
restarted
that
service,
and
last
week
it
was
still
30
percent
up.
So
the
same
number
crews,
plus
the
backup
usually
going
out
every
day
and
still
collecting
30
more
than
the
previous
three
year
rolling
average,
if
that
makes
sense,
so
we're
not
just
comparing
to
last
year
three
years
average.
C
So
it
remains
a
big
challenge.
So
I
recognize
the
fact
that
we
haven't
always
got
it
right
during
that
time,
but
I
think,
given
the
fact
we,
the
challenges,
we've
faced
and
the
fact
that
we've
introduced
new
routes
across
the
city
to
help
to
deal
with
some
of
the
challenges
that
we
had
around
new
builds.
For
example,
I
think
that
we've
done
the
crews
have
done
remarkably
well.
C
That
said,
in
terms
of
your
second
point,
I
recognize
that
point
you're
making
about
assisted
wheel
outs
as
we
call
them
and
just
to
well
to
reassure
you,
but
then
obviously
it'll
worry
you
in
another
way.
So
we
assure
you
we
do
have
that
in-cab
technology
or
system
already
working.
So
yes,
exactly
yeah.
C
So
what
I'm
gonna
issue
is
showing
you,
the
technology
is
there
and
it
it
puts
up
a
little
flag
to
say
when
they
go
come
across
a
house
that
that's
an
assisted
wheel
out,
so
the
technology
is
there
clearly
what's
not
happening?
Is
it's
not
working?
It's
not
being
used
all
the
time.
So
that's
a
that's
a
crew
development
behavioral
issue
that
we
need
to
pick
up,
perhaps
also
slightly
to
do
the
fact
we're
still
working
through
the
crews
using
the
technology
and
they're
getting
them
getting
used
to
it.
C
That's
one
of
the
recommendations
and
report
and
something
we
made
a
significant
progress
on,
but
clearly
there's
still
times
that's
falling
down
and
we're
aware
of
that
and
picking
that
up
with
individual
crews
and
training,
where
we
need
to
to
improve
that,
and
please
do
keep
telling
me
as
members
where
it's
not
working,
I'm
sure
you
will.
I
need
to
know
and
my
managers
need
to
know.
We
need
to
know.
Where
is
a
particular
issue
and
we'll
deal
with
it
and
apologies
where
that
still
happens.
F
I
just
want
to
say
that
I
I
fully
understand,
understand
the
the
frustrations
and-
and
I
do
agree
that
you've
done
an
absolutely
amazing
job
and
thank
you.
You
know
that
the
levels
of
of
waste
are
horrendous
at
the
moment.
To
be
quite
honest,
I
don't
know
where
it's
coming
from,
but
you
know
it
is
there
and
your
crews
are
doing
an
amazing
job,
and
you
know
if
we
can
maybe
tighten
up
a
little
bit.
As
you
say,
it's
new
technology.
F
We
need
to
train
it
through
and
things
you
know
we're
human
we're
all
human,
we
all
make
mistakes
and
we
all
miss
things.
You
know
it's
about
not
about
getting
it
wrong,
it's
about
putting
it
right.
So
thank
you
all
very,
very
much.
A
D
Obviously,
all
water
not
the
same
across
the
city,
there's
different
issues,
but
they
have
done
a
fantastic
job
and
whenever
I've
had
to
follow
because
bins
are
missed,
john
and
his
team
are
always
there
immediately
more
or
less
to
collect
it
or
the
next
day.
But
let's
not
forget
due
to
the
corona,
if
I
said
kobe,
whatever
lots
of
people
are
working
at
home
and
there
are
more
cars
parked
in
streets
and
cul-de-sacs
where
access
has
been
blocked.
D
So
we've
got
to
remember
that
one
as
well,
but
I
agree
with
the
recommendation,
but
john
and
his
team
are
doing
a
fantastic
job.
A
Thank
you.
Thank
you
right
recommendation.
Seven.
Anybody
can
any
comments,
if
not
a
four
yep
recommendation.
Eight
anybody
any
comments,
keep
that
as
a
four
recommendation:
nine,
yes,
cancer,
collins.
E
Thank
you,
chad,
and
we're
very
fortunate
in
horstworth
that
we
do
have
a
quite
extensive
brown
bin
collection,
but
with
the
new
new
housing
estate,
that's
gone
up
and
one's
planned
for
the
future.
There's
been
some
big
question
as
to
who
should
provide
the
brown
bins,
whether
it
should
be
the
developer
or
whether
it
should
be
lead
city
council-
and
this
has
caused
a
lot
of
confusion.
E
C
Yeah
we've
reviewed
the
the
position
that
council
collins
raises
around.
You
know:
there's
an
inconsistency
of
our
approach
across
how
we
deal
with
that
who
pays
for
the
bids
for
new
developments,
so
we're
looking
to
close
that
loophole
and
and
ensure
that
developers
of
new
builds
pay
for
all
bins
across
the
waste
streams
when
they,
when
they're
building
a
development,
so
that
cost
doesn't
fall
on
the
taxpayer.
E
John,
do
you
know
when
they
would
be
obliged
to
do
that,
there's
obviously
a
big
process
regarding
adoption
of
roads-
and
I
know
developers
always
like
to
leave
things
to
the
last
minute.
So
have
you
looked
at
the
detail
behind
that
or
or
is?
Is
it
just
a
broad
brush
stroke
at
the
moment.
C
E
E
So
if
the
developers
are
obliged
to
provide
the
brown
bins
going
forward,
do
they
do
them
as
the
houses
are
occupied,
and
then
the
liaise
with
yourselves
about
getting
them
entered,
or
are
they
going
to
wait
until
everybody's
in
the
houses
and
do
it
in
one
fell
swoop?.
C
So
I
understand
now
sorry:
well,
we
we
have
someone
that
works
with
the
with
planning
and
then
with
the
developers
themselves
to
to
deal
with
those
sort
of
issues
and
our
usual
approach
is
particularly
brown
bins.
A
we've
still
got
to
agree
that
we're
gonna
accept
we're
gonna
collect
them,
so
it's
not
automatic.
C
So
we
still
need
to
have
that
discussion
and
make
a
judgement
ourselves
of
whether
it's
economically
viable
to
to
provide
a
service
in
that
area,
because
some
new
bills
don't
have
ad
in
the
gardens,
for
example,
so
that
we
have
that
discussion
and
if
we
agree
they
do
need
one
like
we
say
they
will
be
charging
them
in
the
future.
For
those
bins,
then
there's
a
discussion
to
say.
Well
what
point
can
we
start
collecting
and
you're
right?
C
That
can
sometimes
lead
to
some
confusion
that,
as
you're
saying,
I
think
what
you're
saying
is
that
developments
get
partially
built
only
and
then
people
move
into
the
first
three
hours
as
well
the
rest
of
the
ones
being
built.
They
think
the
bins
should
be
being
emptied
and
that's
where
the
confusion
arises.
C
We
do
liaise
with
the
developers
on
that
and
make
clear
when,
when
we
would
start
collecting
would
normally
default
to
we're
not
going
to
start
collecting
the
brown
bins
until
the
the
majority
of
the
development's
complete
it
aids
up
some
confusion
or
tried
to
stop
confusion
either
way.
I
think
there's
going
to
be
some,
but
be
so
we're
confident
all
the
roads
have
been
finished
and
completed
and
safe
and
we're
not
we're
not
causing
any
damage.
For
example,
there
was
a
one
there's
a
week.
I
was
looking
at
him.
C
I
think
was
the
wheatwood
ward,
where,
when
I
had
a
look
at
myself,
because
it's
not
too
far
from
where
I
live,
I
had
a
little
look
down
and
the
road
was
clearly
not
safe
to
be
driving
down
for
a
car,
in
my
view,
never
mind
that
the
wagon.
C
So
it's
like
it,
looks
like
a
fudge
in
the
answer,
but
I
think
it's
what
I'm
saying
it's
a
bit
of
a
case-by-case
and
but
we
do
liaise
with
the
developers
around
that
and
don't
always
get
that
right
and
again
that's
about
local,
that's
the
again,
the
comeback's.
E
Sorry,
chad,
I
just
need
I'm
still
a
bit
concerned
that
as
to
when
you're
having
this
conversation
with
developers,
because
what
we're
finding
is
things
go
to
estates
are
given
planning
permission,
but
we
don't
know
anything
about
what
discussions
officers
have
had
regarding
bins,
any
color.
You
know
any
of
the
three
colors
that
we've
got
so
and
we're
more
than
happy
to
help
you.
But
if
we're
not
involved
with
the
discussions
or
we
don't
know
when
those
discussions
are
going
to
take
place,
then
it's
difficult
for
us
to
assist.
E
C
A
The
officers
are
asking
if
this
one
could
be
made
as
an
achieved.
What's
the
view
of
scrutiny,
are
we
happy
that
this
one's
been
achieved
now
officers
do
feel
that
they
have
gone
cancer
smith.
F
Yes,
chair:
well,
it
can't
be
achieved
because
we
haven't
converted
the
wagons
that
we
intended
to
convert.
Obviously,
I
know
that's
down
to
cost
and
budget
restrictions,
but
it
can't
be
achieved
if
it
hasn't
been
achieved,
so
I
do
think
it.
You
know
it
needs
to
stay
on
until
they've
converted
the
the
wagons
that
they
they
said
they
would
convert
and
the
flight
is
as
up-to-date
as
possible.
A
C
We
are
number
10,
aren't
we?
Yes,
yes
and
the
recommendation.
The
outcome
was
around
reducing
the
identified
issue,
a
vehicle
breakdown
which
currently
hinders
the
waste
management
collection,
and
that
was
about
updating
the
the
getting
the
fleet
upgrade
without
delay,
which,
in
our
view
and
fleet's
view,
has
been
achieved
so
we're
now
up
to
date
with
our
fleet
replacement.
C
Obviously,
that
treats
will
continue
to
be
replaced
over
the
next
six
years.
That's
they've
only
got
a
certain
lifetime
for
a
vehicle,
but
we're
now
up
to
date,
and
our
belief
is
that,
looking
at
the
end
of
their
reports
and
the
the
failures,
the
the
number
of
those
are
due
to
vehicle
breakdown,
which
is
why
the
recommendation
came
about
because
there
was
a
higher
level
of
this
been
attributed
to
vehicle
breakdowns.
We
believe
that
that's
now
not
an
issue.
That's
currently
hindering
the
waste
management
collection.
C
So
in
terms
of
the
recommendation
that
we
work
collaboratively
with
direct
resource
and
housing
advance,
the
fleet
upgrade
without
delay,
with
an
update
being
provided.
We
believe
that
that's
been
achieved.
I
think,
in
terms
of
the
future
grade
of
the
fleet
again
and
then
taking
opportunities
to
upgrade
and
use
other
fuel.
For
example,
that's
obviously
an
ongoing
business
as
usual
type
piece
of
work,
that'd
be
our
view,
but
of
course,
scrutiny
will
have
theirs.
B
That's
chair
and
meet
myself.
I
think
the
department
council
adult
college
is
making
is,
is
I
kind
of
like
where
you're
coming
from
council
college,
but
but
the
the
problem
is,
we've
actually
got
to
a
point
where
we've
replaced
almost
well
about
half
of
our
fleet
and-
and
we
are
where
we
are
with
it-
we
don't
have
any
immediate
budget
or
given
the
age
of
the
other
fleet,
you
know
to
kind
of,
let's
say
the
next
six
months
or
a
year,
so
we're
going
to
replace
another
25
percent
or
10
or
whatever.
B
So,
although
I
think,
as
john
quite
quickly
pointed
out
at
the
the
the
breaks
down
to
let's
say
we
had
about
a
year
ago,
that
number
or
percentage
has
actually
reduced
significantly,
but
I
think
there
will
be
some
given
that
we
still
have
got
almost
half
of
the
fleet
which
are
which
are
not
new,
but
there
will
be
occasionally.
You
know
some
from
breakdowns,
that's
not
something
we
could
completely
eradicate,
I
think
so
we
just
have
to
you
know.
You
know
we
are
where
we
are
with
it.
A
J
Hi
everybody
just
yeah
just
to
add
to
that
really,
what's
being
said,
is
basically
we've
looked
at
the
fleet,
as
you've
said
most
most
of
the
fleets
now
today
the
clean
air
zone
yet
to
be
kind
of
implemented,
but
vehicles
are
able
to
enter
that
zone
now,
so
we're
fully
proficient
on
that.
J
I
think
it
was
about
the
future
with
the
financial
issues
at
the
minute,
like
you
said,
we're
just
going
to
help
hold
him
back
a
little
bit
on
the
further
changes
to
any
fleet,
but
I
think
that
the
standard
of
the
fleet
is
much
higher
than
it's
ever
been
at
the
minute.
There's
a
few
vehicles
this
year
to
be
changed
four
vehicles
and
they're
they're
kind
of
hard
to
access
areas
again.
That
only
helps
the
service,
so
we've
got
that
planned.
J
We
are
looking
for
the
future
years
now
to
plan
ahead,
trying
to
prepare
for
some
possibly
ev
vehicles
coming
in
our
hydrogen
or
hydrogen
hybrids
on
on
euro
6
engines,
so
everything's
fairly
high
tech,
but
we're
certainly
looking
to
next
year
or
the
year
after
to
start
to
replace
any
of
the
others,
but
yeah
at
the
moment.
We're
okay
on
the
fleet
from
in
a
minute.
Thank.
B
Thank
you
chair
I've,
just
just
looking
at
what
the
desired
outcome
of
this
recommendation
was,
and
the
desired
outcome
was
to
reduce
vehicle
breakdowns
which
then
caused
the
ongoing
problems
of
miss
bins,
etc.
B
So
the
recommendation
was
about
looking
at
the
fleet
replacement,
but
the
desired
outcome
was
to
reduce
vehicle
breakdowns
and,
if
we've
achieved
that
in
another
way
and
vehicle
breakdowns
are
not
causing
problems
further
down
the
track,
I
think
we
should
say
that
that
was
that
was
achieved
because
it's
the
it's
the
what
has
been
achieved
rather
than
how
it's
been
achieved,
I
think,
is
the
is
the
key
to
this.
A
Okay,
so
does
anybody
want
to
come
in
in
support
of
the
point
that
council
smith
has
made,
or
do
we
go
ahead
and
recommend
it
as
a
two
anybody
wanting
to
come
in?
That's
fine!
No!
No!
I
mean
I'm
a
democrat
if
nothing
else
in
terms
of
the
approach.
So
yes
we'll
mark
this
one
down
as
a
two
is
having
been
achieved.
Okay
now,
next
one
is
recommendation.
A
A
A
Okay,
if
not
we'll
keep
that
one
as
a
four
recommendation,
14
keep
that
anybody
any
comments.
A
No
keep
that
as
a
four
so
james
from
the
director's
perspective.
Is
there
anything
you're
wanting
to
say
about
the
waste
management
and
refuge
collection
system.
B
Thank
you,
chair
yeah.
I
think
I
think
the
work
that
scrutiny
board
have
done
over
the
last
couple
of
years
have
been
really
helpful
in
terms
of
sort
of
focusing
our
improvement
activity,
and
I've
been
really
pleased
with
the
way
the
team
have
responded
and
the
improvements
that
have
been
made
of
recent
months
in
particular
last
year.
As
has
been
said,
there's
a
lot
more
to
do,
and
the
waste
review
is
critically
important
to
that.
B
But
clearly
the
circumstances
that
we've
been
working
within
within
the
last
six
months
have
set
some
sort
of
unprecedented
challenges
for
that
particular
team
and
again
really
pleased
with
how
the
team
responded
to
those
challenges
and
kept
the
service
running.
So
I
just
want
to
use
this
opportunity
to
thank
them
for
all
that
work
and
we'll
continue
to
do
what
we
can
to
continue
to
improve
the
service.
B
Thank
you
without
sort
of
going
in
for
too
long
and
just
completely,
you
know,
endorse
the
comments
made
by
james.
I
I
think
scooping
has
played
his
part
in
us,
making
the
improvements
and
and
the
progress
we've
made
thus
far.
B
It
has
been
a
very
difficult
last
six
months
and
I
think
I
like
to
again
look
at
the
comments
through
it
by
a
number
of
members
around
the
hard
work
of
of
the
staff
with
invest
management
and,
and
we
still
face
a
number
of
challenges
in
terms
of
the
increase
in
in
waste
presentation,
and
I
think
one
of
the
points
I
want
to
make
is
that
we,
despite
the
the
challenges,
we've
managed
to
implement
the
garden
waste
review
quite
successfully
and
and
then
also
some
of
the
other
work
which
has
come
out
through
recommendations.
B
So
the
work
goes
on.
You
know
we're
not
we're,
not
we're,
not
complacent.
I
think
I
think,
there's
still
a
lot
to
be
done
and
thank
you
all
for
all
your
contributions,
and
I
know
that
we'll
be
here
again.
Okay,.
A
A
So
can
I
thank
officers
and
council
rafiq
and
we've
got
our
agreements
on
the
twos
and
the
fours,
and
we
look
forward
to
in
about
six
months
time
to
seeing
a
further
update
in
terms
of
progress
being
made,
and
hopefully
we
can
then
sign
off
even
more
into
the
two
category.
So
thank
you
all
very
much.
Thank
you.
So,
in
terms
of
item
nine
to
get
my
so
you've
got
the
cover
report,
which
is
quite
self-explanatory.
A
The
work
schedule
you
will
see
on
pages
47
onwards,
which
highlights
that
we
will
be
looking
at
further
information
on
the
budget
consultation
in
october
and
also
the
housing
activity,
update
and
we'll
also
be
getting
a
report
on
nitrous
oxide,
so
that
we
can
then
make
a
final
decision
as
to
whether
or
not
we
want
to
carry
out
an
inquiry
into
this
or
not.
A
In
the
meantime,
we
have
got
potentially
a
river
cleanliness
working
group.
We
also
have
a
working
group
tomorrow
where
we're
going
to
look
at
the
budget
proposals
that
are
coming
to
executive
board
this
afternoon
there
will
be,
if
you've
not
had
a
chance
to
read
the
report.
There
will
also
be
reports
coming
in
october
november
and
probably
december
as
well
to
executive
board.
A
So
what
we're
looking
for
tomorrow
is
your
blue
sky
thinking
anything
you
think
that
should
be
brought
forward
and
considered
by
the
administration
to
increase
income
or
any
services
that
you
feel
there
could
be
some
cost
savings.
It's
not
up
to
scrutiny
to
say
whether
or
not
the
idea
is
or
is
not
a
bad
idea.
It's
for
us
to
come
forward
and
think
things
so
that
we
can
then
feedback
to
the
executive
board
members,
and
so,
even
if
it's
something
that
someone
disagrees
with
tomorrow,
so
be
it.
A
We
are
trying
to
get
ideas
on
the
table
to
try
and
help
the
administration
resolve
the
budget
issues
that
they've
got
as
to
who
is
responsible
for
the
budget
issues,
as
they
are
find.
That's
not
for
us
to
debate
really
where
our
job
is
to
look
at
what
we
can
do
to
improve
the
service
that
we
have
been
tasked
with
doing.
A
We
will
leave
the
more
general
debate
at
the
council
of
harland
and
her
scrutiny
board
as
to
the
high
level
issues
that
we've
got
tomorrow,
we're
looking
into
how
it
affects
the
communities
and
housing
areas.
So
that's
what
our
responsibilities
are
tomorrow
in
terms
of
pages
51-58,
we've
got
the
statement
of
volunteer
response
that
we're
hoping
to
put
out.
So
is
everybody
happy
with
that
yep
and
then
we've
got
the
executive
board
minutes,
which
is
to
note,
unless
you
can
raise
any
issues
you
like
on
that.
A
So
the
next
meeting
is
public
meeting
is
on
the
15th
of
october
at
10
30
pre-meeting
at
10
o'clock,
and
we
have
our
budget
working
group
tomorrow
friday,
the
25th
10
o'clock
till
12,
which
is
just
a
working
group
meeting,
and
can
I
also
ask
you
to
reply
back
to
helen
gray
with
the
dates
that
you're
free
for
the
rebel,
the
river
cleanliness
working
group?
She
will
collate
it.
Then
let
you
know
as
quickly
as
possible.