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From YouTube: Leeds.C.C -Scrutiny Board (Environment, Housing &Communities)-Consultative Meeting-17th June 2021
Description
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A
Somebody's
phone's
ringing
right,
okay,
right,
welcome
to
the
new
session
of
the
scrutiny
board,
environment,
housing
and
communities.
This
is
being
called
a
consultative
meeting
and
hopefully
I'll
clarify
exactly
what's
going
to
happen
now.
If
I,
my
connection
goes
down
today,
councillor
graham
will
then
take
over
chairing
the
meeting
and
then,
if
councillor
graham's
link
goes
down,
then
councillor
collins
will
then
take
over
chairing
the
meeting.
But
let's
hope
we
don't
have
to
meet
any
of
these
eventualities.
A
So
this
is
a
remote
consultative
meeting
of
the
environment,
housing
and
communities
board.
The
public
section
of
the
meeting
is
being
webcast
via
youtube
and
accessible
by
following
the
links
on
the
meeting
web
page.
A
A
A
So
are
there
any
declarations
of
interest
that
need
to
be
recorded,
particularly
in
respect
of
the
new
code
that
we're
all
adhering
to
no
okay?
A
There
are
some
apologies,
but
they
don't
have
to
be
they're,
not
going
to
be
formally
mentioned
in
terms
of
the
minutes,
as
anybody
get
any
matters
arising
from
the
minutes,
because
there
is
no
need
to
formally
ratify
them
today.
Anybody
any
questions,
queries
or
observations
on
the
minutes.
Okay,
so
in
that
case
we
will
then
move
on
to
item
five,
so
becky,
oh
I'll,
tell
you.
What
I'll
need
to
do.
First
is
introduce
everybody.
That
would
be
a
good
start.
Wouldn't
it
I'm
counselor
barry
anderson.
B
Hi
good
morning,
everyone
doctor
london
woodhouse.
A
Okay,
councillor.
A
And
there,
if
she
said
well,
we'll
come
back
to
one
in
a
minute.
It
comes
to
brooks.
I
D
Becky
atherton
principal
scrutiny,
advisor
item:
five
is
the
scrutiny
board
terms
of
reference.
Members
are
asked
to
consider
the
report
which
provides
up
detailed,
dem,
updated
details
of
the
board's
remit.
The
this
is
the
report.
That's
brought
to
the
board
every
year
after
the
agm
and
you're
just
asked
to
note
the
changes
regarding
digital
access
and
the
contact
center,
which
will
now
be
under
strategy
and
resources.
A
All
right,
so
are
we
happy
to
note
that
yep
good?
So
if
we
move
on
to
item
six
the
performance
report,
so
what
we've
got
before
us
here
is
the
council's
most
recent
performance
update
and
you
are
now
invited
to
ask
questions
of
officers
and
the
relevant
executive
member.
So
if
I
can
ask
the
following
people
to
introduce
themselves
counselor
harland.
D
Hi
morning
everybody
councillor
mary
harland,
representing
kipitzen
methler
and
here
today
as
executive
board
member
for
communities.
Much
of
the
progress
reporters,
obviously
in
the
past,
which
I'm
recently
appointed
as
exec
board
member
for
communities
and
it's
nice
to
see
my
ex-colleagues
on
this
scrutiny
board.
M
Morning,
everybody
councilman
muhammadu
fight
chap
walton
ward,
and
I'm
here
at
my
capacity
as
the
example
member
for
environment,
housing,
particular
in
relation
to
the
housing
portfolio.
Thank.
A
Okay,
mr
evans,
isn't
able
to
make
it
so.
Mr
rogers.
A
Okay,
nahim:
we
can.
A
Who
doesn't
appear
to
be
in
the
call
gerard
tinsdale.
A
Brian
and
is
jason
singh
in
the
call.
If
not,
I
noticed
that
mr
wilmer
has
come
up
so
john.
Do
you
want
to
introduce
yourself,
as
in
john
wilmer,
yeah.
A
F
Everybody
john
walnut,
acting
chief
of
covering
environmental
services.
A
Okay,
phillip
steele.
A
A
Right,
fine,
we'll
introduce
her
more
formally,
then
right,
so
you've
got
the
report
in
front
of
you.
So
what
I'll
do
is
I'll
try
and
go
through
it
as
professionally
as
we
can.
So
we
start
on
page
35
of
the
copy
that
I
have
in
front
of
me.
I
accept
that
sometimes,
when
you've
got
electronic
copies,
the
page
numbering
isn't
always
the
same,
so
anything
on
page
one
which
is
about
housing
and
the
hra
business
plan.
A
A
H
It's
hard
when
you're
trying
to
read
the
minutes
on
one
screen,
look
at
you
on
another
screen.
Finally,
think
right,
so
I
was
talking
about
temporary
accommodation.
You
may
remember
that
I
have
asked
for
this
for
the
last
three
years
and
three
offices
and
I'm
asking
for
a
list
of
how
many
temporary
accommodation
properties
there
is
in
my
ward,
gerard.
P
Yeah,
we
can
certainly
provide
that
counselor,
I
mean
just
on
the
number
of
temporary
accommodation
within
the
the
city.
At
the
moment,
the
numbers
now
are
predominantly
under
the
40
mark.
We
did
have
a
significant
increase
throughout
the
pandemic.
Numbers
got
up
to
240
250
at
one
point,
but
temporary
numbers
in
leads
extremely
low,
particularly
when
you
benchmark
as
against
some
of
the
other
key
authorities
that
have
a
number
of
thousands
in
tier
and
and,
as
I've
said,
leads
and
defaults.
H
A
I've
got
councillor
richie
and
then
council
smith,
and
it's
looks
as
though
she's
meaning
to
raise
their
hand
of
it.
Council
richie
then
councillor
smith,.
K
Thanks
chair
yeah,
a
couple
of
questions.
Firstly,
on
adaptations:
are
there
any
plans
to
increase
the
any
extra
capacity
in
dealing
with
adaptations?
Obviously,
this
cohort
of
customers
will
have
been
disproportionately
hit
by
corvid.
I
think
it's
really
important
that
we
focus.
I
recognize
the
catch
up,
that's
gone
on,
but
there's
clearly
a
backlog
and
may
need
some
extra
capacity.
So
that's
the
first
question.
K
The
second
question
under
bullet
point:
15,
is
under
the
decency
standard.
You
give
us
some
figures
there.
I
wonder
if
it's
possible
to
have
a
ward
variation
because
it
might
be
just
different
throughout
the
city
and
then
digging
into
those,
if
that's
possible,
actually
within
the
wards,
any
sort
of
estate
variations
as
well,
because
we
might
find
that
there's
actually
pockets
of
you
know
or
disrepair
or
poor
standards
that
need
a
you
know,
bespoke
solution,
so
that's
award
breakdown
and
within
wards
as
well,
if
possible.
Thank
you.
P
Gerard
absolutely
counsellor
I'll
work
with
the
team
and
see
how
much
we
can
break
down
those
decency
figures
within
wards
and
then,
if
we
can
break
them
down
further
than
that
within
those
estates,
we'll
provide
that
information
too
I'll
just
have
to
check
with
the
team
whether
that
whether
we've
got
it
at
that
level
counsellor
in
terms
of
adaptation,
in
terms
of
adaptations
similar
to
other
areas
of
work,
we
have
had
pressures
due
to
covid
and
and
the
lack
of
contractor
availability,
but
we
are
working
with
the
market
now
to
try
and
enhance
that,
and
predictions
currently
suggest
that
we'll
be
back
on
track
and
within
normal
performance
areas
by
the
end
of
the
financial
year.
P
A
Right
chancellor
smith's
going
to
come
in
on
the
next
page,
so
counselor
gabriel.
H
Yes,
ma'am
was
about
encampments.
I
do
remember
a
few
years
ago,
barry
we
actually
did
traveler
services
and
the
recommendation
that
we
would
have
some
more
temporary
sites
throughout
the
city.
I'm
aware
that,
as
far
as
I
know,
there's
still
no
temporary
sites
throughout
the
city.
So
when
travellers
come
onto
an
grassed
area
or
the
park,
we
have
nowhere
to
send
them
and
all
we're
doing
is
moving
them
around
the
city
and
south
leads
particularly
beeson
and
holbeck.
H
We've
suffered
with
a
lot
since
christmas,
so
I
wondered
who
is
actively
trying
to
find
sites
where
two
or
three
caravans
could
go
for
a
week
or
a
month?
That's
agreed
by
everybody.
P
Thank
you,
counselor,
and
I
I
understand
the
challenges
within
a
number
of
wars
that
have
been
created
throughout
the
the
pandemic
and
the
the
restrictions
he's
placed
on
them,
travelers
to
be
able
to
move
more
freely
than
would
like
and
attend
other
events
which
would
have
taken.
I
would
have
potentially
reduced
the
numbers
in
leeds.
That
said,
trying
to
increase
the
number
of
negotiated
sites
is
an
area
work
that
we're
now
re-commencing.
P
We
had
started
looking
at
it
just
before
the
pandemic
kicked
in
and
unfortunately
had
been
delayed,
while
we're
dealing
with
other
issues,
and
but
it's
something
we're
going
to
focus
on
now
and
there's
a
couple
of
areas
within
the
city
that
that
we're
looking
at
and
we'll
be
talking
to
world
members
separately
to
make
sure
they're
comfortable
with
the
the
areas
that
we
we
think
might
be
a
possibility.
P
H
H
B
Yeah
I've
got
a
couple
of
points
or
questions.
Shall
we
say
one
just
came
to
our
attention
just
recently,
some
of
our
blocks,
especially
the
pfi
blocks,
where
we
are
charging
the
service
charges
to
our
local
residents,
but
the
service
hasn't
been
delivered.
For
example,
typical
example,
window
cleaning
on
on
a
15
story,
high
block
and
according
to
local
residents,
that
has
never
happened,
but
unfortunately
the
residents
are
still
paying
the
service
charges.
B
Second
point
I
mean:
would
you
agree
with
me
jared
that
some
of
these
blocks
when
they
were
built,
they
were
not
built
for
the
the
cars
and
some
of
the
blocks
that
we've
got.
I
know
it's
gonna
fall
in
with
the
parking
issue,
but
because
we're
talking
about
the
council
of
states
and
the
and
the
council
flux
I
mean
the
capacity
and
some
of
the
blocks
is
15
20
30
cars.
P
Thank
you
counselor.
I'm
not
aware
of
any
plans
at
this
moment
in
time
within
the
service
to
increase
the
parking
provision
in
our
blocks.
That
said
councillor
as
we
move
towards
bringing
other
properties
online,
potentially
the
high-rise
blocks
in
the
part
of
the
city.
Enhanced
parking
levels
is
something
that
we're
certainly
looking
at.
P
It's
really
challenging
in
terms
of
parking
provision
for
those
residents
living
in
the
blocks,
and
we
do
work
with
partners
to
try
and
enforce
that
to
make
sure
that
people
are
packing
appropriately
and
other
people
that
have
no
right
to
park.
There
don't
park
there
I'll
have
to
pick
it
up
with
the
service
in
terms
of
whether
or
not
we're
looking
to
widen
any
areas
and
I'll
come
back
to
you
on
that.
In
terms
of
the
window
cleaning
question
that
you've
asked
I'm
sorry,
I
haven't
got
an
answer
to
that
right.
P
A
B
A
D
Thank
you
chair,
so
I
know
I've
raised
this
separately
with
officers
in
the
past
para
17
and
power
21.,
so
the
responsive
repairs
completed
right
first
time
I
think,
is
severely
lacking
and
continues
to
be
lacking
and
then
the
average
real
at
times
now.
I
know
that
there
was
a
plan
in
place
to
make
sure
that
all
of
the
better
standards
were
met
before
a
relay.
But
again
I
think
it's
taking
too
long
we're
seeing
too
many
voids
and
too
many
residents
desperate
for
housing.
D
So
I'd
like
comments
on
that.
Please,
if
I
may
thank
you.
P
Thank
you
councillor.
Our
void
numbers
have
increased
slightly
throughout
the
pandemic,
we're
around
about
1.3
in
terms
of
our
stock
levels
at
the
moment,
and
our
target
is
to
try
and
keep
our
void
levels
under
one
percent.
The
challenge
has
been
in
in
trying
to
get
the
properties
up
to
a
level
standard
so
that
we
can
allocate
them
and
and
do
that
within
the
covered
limitations
that
we've
got
as
restrictions
reduce.
P
We
certainly
think
we'll
be
able
to
start
turning
our
properties
around
quicker
and
just
over
the
last
month,
the
service
has
already
started
allowing
potential
new
tenants
to
look
at
the
properties
before
the
repairs
are
actually
carried
out.
That's
something
that
we
hadn't
been
able
to
do
throughout
the
pandemic,
but
our
new
risk
assessments
are
allowing
us
to
do
that.
P
So
we're
hoping
that
that
that
work
as
well
will
help
to
reduce
those
void,
numbers
that
you've
seen
in
in
the
areas
at
the
moment-
and
I
think
it's
fair
to
say
as
well,
that
we
we've
had
a
challenge,
particularly
corvid
and
and
brexit
in
terms
of
our
supply
chains
and
getting
materials
in
so
that
we
can
actually
bring
the
properties
up
to
a
level
standard
and
that's
another
area
that
we're
working
with
partners
to
try
and
resolve
in
terms
of
the
properties
being
in
a
decent
condition.
P
When
our
tenants
move
in
we've
just
diverted
funds
this
year
and
they're
running
a
pilot
which
we're
referring
to
is
our
blank
canvas
approach,
which
is
where
we're
gonna
we're
gonna
actively
do
more
work
in
the
properties
and,
for
example,
that
would
be
stripping
the
walls
so
that
we
can
identify
defective
plaster.
P
We
can
get
the
property
up
to
the
right
condition
before
people
move
in,
so
that
they're
moving
with
a
home
that
they're
happy
with
they
can
quickly
get
some
pain,
paint
it
and-
and
hopefully
everything
will
be
great
and
we'll
be
we'll,
be
monitoring
how
that
goes
over
the
next.
Two
to
three
months,
and
hopefully
that
will
see
some
significant
improvements.
P
I
think
there's
one
other
question.
You
asked
me
counseling,
I'm
sorry.
I
don't
seem
to
have
made
a
note
of
it.
D
No,
the
there
were,
there
were
really
just
two
but
okay.
They
were
surrounding
that,
but
I
know
that
I'm
particularly
aggrieved
still
waiting
for
nine
weeks
for
avoid
property
to
be
able
to
be
let
to
a
family
or
in
absolute
dire
straits,
and
I
just
you
know,
I
understand
that
you
know
the
the
constraints,
but
I
think
nine
weeks
is
just
too
too
long.
P
Yes
councillor,
I
agree
too,
and
I
we
have
had
these
conversations
within
the
service
and
and
we
are
looking
at
where
we
can
possibly
allow
new
tenants
to
move
into
properties
and
then
carry
out
some
of
those
works
around
them
once
they've
moved
in
that's
something
we'll
do,
particularly
if
they're,
if
they're,
in
dire
circumstances.
H
But
my
recollection
is
that
that's
not
right,
because
it's
not
first
time
repairs
are
done
and
we've
got
residents
that
are
waiting
weeks
and
weeks
to
get
contractors
in
and
to
get
subcontractors
in
and
to
get
suppliers
of
the
specifically
for
windows
and
specialized
things
that
is
going
on.
That
then
leads
to
a
disrepair
claim,
so
I
think
we
need
to
or
you
as
a
housing
department
need
to
look
at
this
really
really
quickly
and
try
and
alleviate
some
of
these
issues.
P
Thank
you
councillor
and
there
is
there
is
some
significant
work
taking
place
to
try
and
reduce
disrepair
and
also
improve
satisfaction
and
get
repairs
done
right.
First
time,
adam
who's,
leading
on
it's
on
the
call
right
now
adam.
I
don't
know
if
you
just
want
to
give
councillor
reagan
a
brief
update
on
that.
O
Yeah,
certainly,
and
and
linking
back
to
councillor
smith's
question
as
well.
I
think
you
touched
on
it
in
your
earlier
response,
gerard
about
about
some
of
the
issues
that
we
are
having
in
supply
chains
and-
and
it's
been
been
extremely
well
documented
in
the
media
over
recent
weeks-
that
these
are
global
issues.
O
Certainly
not
not
just
leads
issues
that
we
are
facing
and
it's
everything
from
plaster
to
to
timber,
to
concrete
and
and
obviously
you've
highlighted
their
councillor
reagan
about
windows
and
composite
doors
in
particular,
and
it's
having
a
massive
impact
on
the
service,
and
we
do
need
to
acknowledge
that,
and
certainly
we've
seen
a
significant
increase
in
the
number
of
complaints
that
we've
had
in
relation
to
some
of
those
time
scales.
O
So
it's
not
something
that
we
are
in
anyway,
naive
to
and
doing
a
lot
of
work,
particularly
around
our
communications,
to
tenants
to
make
sure
that
we
are
making
sure
that
people
are
updated
as
best
as
we
possibly
can,
because
it
is
putting
a
major
pressure
on
the
service
around
the
the
kind
of
disrepair
prevention
agenda.
O
With
with
our
colleagues
in
housing
management,
with
our
colleagues
in
strategy
and
strategy
and
investment
right
across
the
service
to
to
make
sure
that
that's
that's
a
key
priority
for
the
service
and
obviously
the
quality
of
our
repair
service
is
a
major
driver.
For
that.
You
know
we
do
look
at
the
kpi
suite
and
some
of
the
limitations
within
our
kpi
suite
colleagues
on
the
call
and
and
members
on.
O
The
call
will
be
aware
that
that
we
we
commence
a
new
contract
with
with
an
external
contractor
in
the
west
of
the
city,
from
the
1st
of
october
and
and
the
south
is,
is
moving
internal
to
leeds
building
services
from
the
1st
of
july
and
a
major
focus
as
part
of
those
new
specifications
has
been
a
complete
rewrite
of
our
kpi
suites.
O
To
make
sure
that
that
we
have
that
improved
assurance,
that
we
are
accurately
measuring
the
outputs
to
the
customers
and
that
we
can,
we
can
identify
any
trends
where
we
need
to
put
additional
focus,
be,
in
particular,
geographical
areas,
particular
trades
or
where
we
have
particular
pressures
on,
like
I
said
things
like
things
like
construction
materials,
so
absolute
assurance
that
there's
an
awful
lot
of
work
going
on
to
make
sure
that
we
address
all
those
concerns.
Councillor
reagan.
L
Thank
you
chair,
I'm
referring
to
again
responsive
repairs,
item
16..
First
of
all,
it's
the
report
states
that
there
was
68.68
percent
in
march.
I'd
like
I
know
that.
Obviously
this
is
a
quarterly
part,
but
I'd
like
something
a
bit
more
updated
on
that
because,
as
has
been
stated,
there
seems
to
be
problems
there
and,
yes,
I
accepted
these
problems
getting
materials,
but
nevertheless
it's
the
tenants
at
the
end
of
the
day
that
are
stuck
waiting
for
repairs
to
be
done.
L
So
you
know,
I
accept,
what's
just
being
said,
that
the
officers
are
doing
all
the
cam,
but
in
what
adams
just
stated
about
a
new
contract
from
the
1st
of
october
in
west
and
from
what
he
says.
I
gather
that
this
new
contractor
than
your
contractor
is
now
knows
the
the
result
of
who's
got.
This
contract
is
now
being
announced,
but
I,
as
one
of
the
councillors
in
west,
have
not
been
informed,
and
I
would
like
to
know,
because
in
the
past
and
and
still
I
have
had
problems
with
mia's.
L
So
I
would
like
to
know:
is
it
still
mia's
or
is
it
someone
else
I'd
like
updating
on
that?
Please,
and
I
actually
think
that
all
the
counselors
who
come
under
that
area
should
be
informed
of
who
the
new
contractor
is,
and
I
have
one
other
thing,
but
if
you
can
just
tell
me
chad,
the
other
thing
I
want
to
mention
is
actually
on
number
23,
but
I
realized
that
you
haven't
got
to
numbered
item
23
yet
so
I'm
just
about
to
go
over
there.
O
Yeah
I
mean
certainly
if
I
may
address
the
first
question.
First
counselor
anderson
around
item
16,
which
is
repairs
completed
within
time
scale.
The
number
quoted
there,
the
68.68
council
of
blackburn
is
the
cumulative
annual
figure
for
for
the
year
and-
and
I
really
want
to
just
just
kind
of
put
some
context
to
that.
O
Obviously
it
was
the
23rd
of
march
2020
when
we
went
into
our
initial
lockdown
so
right
at
the
start
of
the
of
the
financial
year,
and
at
that
point
we
made
we
made
a
clear
decision
as
an
as
an
authority
as
a
service
that
that
we
would
continue
to
record
all
repairs
that
were
reported
to
the
service.
So
although
we
were
only
completing
what
we
referred
to
as
essential
repairs
at
that
point,
so
that's
emergency
and
priority
repairs.
We
were
continuing
to
record
all
repairs
that
came
through
the
contact
center.
O
Now,
that's
that's.
That's
quite
a
significant
point,
because,
although
we
weren't
unable
to
complete
any
of
those
repairs
in
line
with
the
national
guidance
in
order
to
in
order
to
give
ourselves
that
context
of
what
the
level
of
backlog
would
be,
as
as
we
moved
out
of
lockdown
and
out
of
restrictions,
we
did
record
all
those
on
the
system.
O
Now,
we've
done
a
lot
awful
lot
of
work
with
peer
groups
and
with
benchmarking
groups
and
and
I'm
pleased
to
report
that
put
us
in
a
very
strong
position
compared
to
a
number
of
our
peers
who,
many
of
which
reverted
to
emergency
repairs.
Only
our
offer
was
slightly
more
generous
than
that
around
essential
repairs
and
where,
where
repairs
did
not
meet
that
that
emergency
criteria,
the
vast
majority
of
our
peers
were
not
recording
them.
O
They
were
asking
people
to
call
back
when
when
restrictions
were
lifted,
so,
although
obviously
a
figure
of
68
is
not
a
great
cumulative
figure
for
for
the
year,
I
think
that
context
is
is
really
important,
because,
right
from
march,
we
were
recording
repairs
that
we
were
just
not
only.
We
were
not
able
to
start
undertaking
until
towards
the
back
end
of
the
calendar
year.
So
that's
the
context
around
around
the
pairs
completed
within
time-scale
targets
around
the
west
contract.
O
O
The
the
contract
that
has,
but
that
is
now
in
place
is,
is
in
year
11
of
of
of
a
contract.
So
it's
it's
been
a
real
legacy
contract
for
that
part
of
the
city
and
and
of
course,
the
south
as
well.
The
new
contract
that
begins
on
the
1st
of
october
is
a
completely
new
set
of
specifications.
O
O
It
is
absolutely
not
a
continuation
of
the
contract
that
is
in
place
now,
there's
a
lot
that
we've
learned
over
that
period
and
we
certainly
don't
intend
to
throw
the
baby
out
with
the
bathwater,
but
is
it
a
new
start
and
and
there's
an
awful
lot
of
work
taking
place
already?
Although
we're
still
some
months
out
from
from
go,
live
on
that
contract,
about
mobilizing
on
this,
this
new
set
of
expectations
and
new
set
of
rates.
D
L
Ask
what
the
new
specifications
are,
or
should
I
say
what
the
yes,
what
the
new
specifications
are
and
then
which,
where
the
different
to
the
previous
ones,
because
I'm
just
concerned
now
what's
been
said
to
me
that
west
has
still
got
me
as
because
I
have
over
the
time
that
we've
had
me
has
had
problems,
I'm
very
keen
that
when
they
do
go
to
do
a
job
that
they
send
the
right
person
to
do
it,
which
has
not
always
been
the
case,
it's
amazing
some
of
the
tradesmen.
L
That's
appeared
to
do
other
jobs
and
actually
then
have
come.
They've
only
sent
somebody
just
to
tick
the
box
to
say
they've
sent
somebody
many
a
time
that
person
cannot
do
the
job,
so
they'll
go
off
again
and
then
send
someone
else
and,
as
I
said,
there's
there
is
problems
there
and
with
subcontractors
and
all
sorts
of
problems
as
many
a
time
the
standard
of
work,
but
anyway,
I'd
just
like
to
know
what
these
new
specifications
are.
Please.
A
O
Yeah
yeah,
it's
certainly
councillor,
anderson
and
and
from
from
a
granular
sort
of
technical
level.
There
are
an
awful
lot
of
changes
and
I'd
be
more
than
happy
to
provide
a
briefing
on
that
yeah.
As
a
real
summary,
though,
I
think
the
example
that
councillor
blackburn
used
there
was
around
just
sending
someone
in
order
to
say
that
they've
been
even
if
that
person
wasn't
able
to
to
complete
the
job
and
and
and
listen,
I'm
absolutely
convinced
that
that
is
not
kind
of
the
the
the
the
commonplace.
O
But
nonetheless,
we
do
hear
those
examples,
and
I
think
that's
maybe
a
symptom
of
of
where
we've
found
ourselves
in
terms
of
the
suite
of
kpis.
Now
where,
if
we're
being
really
critical,
we
have
found
ourselves
in
a
position
that
it's
more
important
to
get
a
tick
in
a
box
than
it
is
an
outcome
for
a
customer.
And
I
think
that's
that's,
been
a
real
emphasis
on
on
the
new
suite
of
kpis
moving
forward.
A
C
Thank
you
chair.
I've
also
had
issues
with
myers,
just
so
you
know
so
yeah
page
42.
I
see
that
that
there's
going
to
be
an
online
check-in
approach,
which
is
good
right.
I
think
I
think
that
that
can
can
reduce
a
lot
of
the
pressure
on
the
on
the
service
for
those
that
that
have
got
the
internet
and
can
access
that
service.
C
I
think
I
think,
like
in
terms
of
the
prioritization,
for
the
visits,
though
like
how.
How
exactly
are
you
going
to
identify
those
people
to
make
sure
that
people
don't
fall
through
the
gaps,
because
I
suspect
that
this
increase
of
complaints
is
due
to
people
not
flagging
things
up
as
they
as
they
arise,
a
bit
more
and
not
being
as
things
not
being
being
picked
up
and
then
getting
more
severe,
at
least
in
part.
C
So
that's
the
first
thing
and
then
it
says
during
march,
number
of
operational
issues
were
identified
within
the
service.
I
just
want
to
know
what
what
those
operational
issues
are
and
what
you're
going
to
do
to
fix
them.
Please.
Thank
you.
A
P
Thank
you,
councillor,
yeah.
P
The
report
highlights
the
move
away
from
annual
home
visits
to
annual
tennessee
contacts
and
and
part
of
that
process,
counsellor
that
that
we're
piloting
this
year
to
see
if
it
works
and
it's
effective,
is
the
ability
to
allow
customers
to
self-serve
and
check
in
with
us,
but
we
will
still
be
continuing
to
make
contact
with
our
customers
through
a
variety
of
different
means,
potentially
over
the
phone,
as
we've
found
worked
quite
well
this
year,
but
certainly
in
terms
of
actually
crossing
the
threshold
and
carrying
out
visits
in
the
properties
in
terms
of
how
we
prioritizing
those
people
that
we
feel
we
need
to
cross
the
thresholds.
P
It's
if
we're
aware
of
particular
issues
any
safeguarding
concerns,
I
it
might
be
nobody's
been
in
contact
with
the
service
he
used
to
pay
the
rent
well,
they're,
not
now
not
paying
the
rent,
maybe
neighbors
have.
Let
us
know
that
they've
got
concerns
over
people,
there's
a
there's.
A
variety
of
different
methods,
I
think,
is
what
I'm
trying
to
get
at
counsellor
to
help
us
to
pick
that
up
and
prioritize
them.
P
A
Right
councillor,
blackburn.
P
Yeah
we've
we've
had
some
challenges
in
in
terms
of
the
last
year
in
terms
of
reducing
our
workforce,
we've
reduced
the
numbers
across
the
service
and
as
part
of
that,
we've
merged
some
teams
together.
So
we've
moved
our
enhanced
income
team
across
into
the
housing
offices
to
support
the
the
large
number
of
general
housing
officers.
We've
got
in
the
service
and
as
part
of
that,
we've
had
to
train
those
staff
to
get
up
to
speed
to
do
it.
P
We've
also
had
to
make
sure
that
we've
got
real
big
risks,
robust
risk
assessments
in
place
as
well,
so
that
we
can.
We
can
carry
out
those
visits,
for
example,
in
a
covered,
safe
manner
and
and
do
some
challenges
around
getting
the
data
together,
which
we've
now
managed
to
acquire.
L
Yes,
thank
you
again
chef.
I
just
want
to
comment
on
the
fact
that
it
seems
that
no
visits
are
going
to
be
done
now
or
only
in
certain
circumstances,
and
I
remember,
as
some
of
you
will
probably
but
these
annual
home
visits
started,
because
it
was
a
case
well.
In
some
cases,
tenants
were
subletting
in
some
cases.
L
Certainly
in
my
world
had
been
cases
of
cannabis
where
the
tenant
had
moved
out
and
then
decided
to
grow
a
cannabis
farm
there
and,
of
course,
still
paying
the
rent
or
whatever,
and
the
whole
reason
for
these
annual
visits
was
to
be
so
that
someone
could
go
in
and
at
least
see
that
things
was
okay.
I
I
accept
that
they
couldn't
be
there
all
the
time,
so
there
could
still
be.
L
Some
matters
may
be
wrong,
but
at
least
it
was
a
person
entering
the
property
and
what
you
probably
find
as
well,
that
if
they
weren't
nearby,
someone
else
would
probably
say
something
to
them.
If
things
weren't
right,
but
the
end
of
the
day,
how
can
you
see
what
is
going
on
there
just
by
a
phone
call?
L
Do
you
honestly
think
that
tenants
are
going
to
bring
up
and
tell
you
if
they're
doing
something
that
they're
not
supposed
to
do,
because
if
you
think
that
I'm
thinking
on
a
different
planet
to
the
one
I'm
on,
I
think
it's
important
that
we
do
this.
I
know
about
you,
know
employees
and
change,
and
not
as
many
in
different
departments
now,
etc,
etc.
L
But
it's
something
that
we
should
be
doing
for
our
own
sake
as
well
as
the
tenants
there.
We
need
to
find
out
if
our
properties
are,
as
there
should
be
I.e
that
the
people
that
the
attendants
there
are
actually
living
there
etc,
etc.
L
So
we
do
need
to
do
that,
and
it
is
only
once
a
year
so,
and
it
is
important
to
the
tenants.
It's
all
right.
You
know
you're
saying
about
the
the
employees
of
housing
and
making
things
easy
for
them,
but
at
the
end
of
the
day,
it's
it's
the
tenants
that
that
pay,
your
wages
and
they
deserve
this
service
and,
as
far
as
I'm
concerned,
they
should
get
it.
Thank
you.
A
Right,
I
don't
know
who
wants
to
take
on
that.
One
gerard.
P
I
just
think
he
it's
useful
to
re
reassure
everybody
that
we're
not
moving
away
from
crossing
the
thresholds
of
our
customers
homes
and
we
do
that
in
a
variety
of
methods
for
a
number
of
reasons,
not
just
the
annual
home
visit
process,
and
I
I
think
there
was
a
there's
a
valid
point
made
about
how
do
we
know
if
we
don't
cross
the
threshold
what's
going
on
in
a
property
and
while
we
will
be
talking
to
customers
talking
to
colleagues
and
finding
information
out
from
different
methods,
part
of
our
priority
process
will
be
over
the
coming
years.
P
If
we've
not
accessed
the
property,
either
be
it
through
annual
tenancy
contacts.
So
because
we
carried
out
repair
in
there
or
we've
gone
to
speak
to
them
over
tenancy
issues,
and
the
like
would
then
be
looking
to
ensure
that
we
did
get
into
those
properties
at
some
point
in
the
future.
But
just
to
be
clear,
we
still
intend
to
be
going
into
our
customers
properties.
A
A
A
K
Thank
you,
yeah.
Just
a
couple
of
questions
questioning
the
point
I
was
in
benefit
expenditure
at
207
million
dropped,
290
million.
Do
we
have
a
breakdown
of
how
much
is
to
the
private
rented
sector
versus
our
council
housing
sector?
I
think
that
might
be
a
powerful
line
in
trying
to
persuade
government
to
support
council
housing
further,
because
you
know
when
you're
looking
at
the
costs
of
housing
benefit
to
private
landlords,
that
money
be
better
invested
in
council,
housing
and
social
rents,
which
actually
balance
over
the
lifetime
of
the
of
the
house.
K
Doesn't
it
that's
the
first
question
and
the
second
point
is
about
the
table
at
the
bottom.
I
always
go
back
to
my
gcse
physics
days
and
the
teacher
always
said
always
put
your
units
in.
So
what
are
the
units
for
these
new
claims?
Is
it
days?
Is
it
weeks
months
something
else
and
that's
throughout
the
report
as
well?
I've
noticed
it
in
other
places.
A
Right
so
on
the
first
one
who
is
because
james,
yes,.
M
Yeah,
thank
you.
Chair
leon
fox
is
not
able
to
with
us
today
because
he's
ill.
So
in
terms
of
the
first
question,
we
will
be
able
to
differentiate
between
the
sort
of
council,
housing
sector
and
the
private
rented
sector,
so
we
can
get
those
figures
for
you
and
provide
them
separately,
not
a
problem
at
all
and
in
terms
of
that
chart
and
the
claims
it's
days.
I
believe
99.9
sure
on
that.
K
Oh
yes,
thank
you
for
those
responses.
I
did
want
to
say
actually
about
the
welfare
rights
team.
I
do
believe
it's
the
best
council
service
that
we
have.
You
know
it's
absolutely
fantastic:
the
outcomes
that
deliver
for
people
and
for
members.
I
think
you
know
in
terms
of
solutions
a
first
class
I've
never
ever
been
let
down
and
that's
there's
been
various
offices
and
every
time
an
officer
leaves,
I
think,
crikey
would
you
know
I
hope,
the
next
one's
as
good,
and
you
know
they
have
been
to
a
person.
A
A
A
K
It's
actually
starts
on
55,
it
happens,
are
a
bit
slow
getting
to
the
yeah.
It's
about
the
bin
collection
rates.
I've
had
lots
of
correspondence
with
with
john
and
his
team
on
this
one,
but
I
think
it's
important
to
bring
it
to
the
attention
of
the
scrutiny
board.
Some
of
the
problems
that
I
think
are
occurring,
and
I
do
accept
that
the
issues
around
corbyn
have
put
a
lot
of
challenges
on
staff
and
appreciate
the
fantastic
work
that
they've
done
throughout
the
period
of
coving.
K
K
So
you
get
backup
crews
who
aren't
familiar
and
for
some
reason,
they're
missing
quite
often
repeat,
misses
as
well
on
assisted
collections,
again
vulnerable
residents,
so
that
needs
addressing,
and
the
other
thing
is
at
the
end
of
day.
Report
are
a
fantastic
idea,
an
initiative,
however
they're
somewhat
lacking
in
often
finding
that
streets
aren't
actually
on
there.
K
And
you
know
as
members,
then
members
of
the
public
will
come
to
us
and
we
get
them
added
on
so
that
just
bridges
a
bit
of
a
question
about
the
the
stats
in
terms
of
miscollections
and
how
you
you
work.
Those
out
is
it
on
reported,
miss
collections
or
is
it
on
the
actual
figures,
but
I'm
not
sure
how
you'll
get
them?
If
people
then
don't
re-report
the
streets?
F
Yeah
pick
up
those
two
or
three
points,
then
in
turn,
so
yes
fully
recognize
the
fact
that
the
challenges
that
covered
in
particular
has
brought
the
service
over
the
last
15
months
has
led
to
some
issues
that
we
we
that
you've
mentioned
so
some
assisted
collections
not
being
done
and
issues
around
end
of
day
reporting,
not
including
all
the
streets
that
they
should
and
then
both
of
those
issues
are
related
to,
as
you
say,
that
the
challenge
of
the
pandemic
and
the
mainly
around
having
to
crew
up
a
lot
of
backups.
F
So
when
we
send
backup
crews
out
where
we
can
often
they
are
unfamiliar
with
the
route
or
could
be
driving
higher
vehicles,
so
we've
had
a
lot
of
issues
to
do
with
vehicles
because
of
pandemic.
So
to
give
an
example
of
that,
if
the
crew
working
in
a
bubble,
one
of
those
crew
members
becomes
symptomatic,
we
stand
the
whole
bubble
down
until
we
resolve
that
issue
and
then
the
vehicle
itself
must
be
deep
cleaned
and
therefore
is
taken
out
of
service,
probably
for
the
day.
F
So
we've
got
a
disproportionate
amount
of
higher
vehicles.
At
the
moment,
we
have
an
issue
there
with
the
use
of
in-cap
technology
in
those
higher
vehicles
which
we're
trying
to
look
at
longer
term,
but
we
haven't
resolved
yet
in
terms
of
the
current
operations,
so
those
sort
of
factors
combining
are
leading
to
a
reduction
in
service
that
we
wouldn't
want
under
normal
times.
Just
to
reassure
you
around
some
of
the
measures
we're
taking
to
try
and
improve
things,
and
I
do
think
things
have
improved
a
little
in
terms
of
the
assisted
collections.
F
In
particular,
we've
been
communicating
with
staff
around
the
importance
of
those
and
explaining
why
they
should
be
priority.
The
team
leaders
across
the
service
have
been
tasked
to
prioritize
making
sure
that,
if
a
scratch
or
a
backup
crew
go
out,
the
the
emphasis
is
on
the
assisted
collections
and
the
importance
of
those.
But
I
do
recognize
that
there's
still
things
falling
through
gaps
and
we'll
we'll
redouble
our
efforts
on
those.
Those
that
have
assisted
collections
are
obviously
by
the
nature
of
the
collections,
some
of
the
most
vulnerable
and
people
in
the
city.
F
So
we
recognize
the
fact
that
that
needs
to
be
done
better.
The
end
of
day
reporting
similar
really
there
again.
I
can't
disagree
that
there
are
some
streets
that
are
not
appearing
on
the
end
of
their
reports
and
thankfully,
council
such
as
councillor
rich
and
council,
anderson
and
others
on
this
on
screw,
and
they
will
be
making
us
aware
of
those
which
is
appreciated
and
again
we're
trying
our
best
to
work
through
that
with
cruz.
In
terms
of
the
importance
of
recording
everything.
F
But
again,
some
things
will
fall
through
gaps
where
there's
been
a
mid-day
transfer.
If
you
like,
of
the
collection
of
the
route
where
this
week,
for
example,
we've
had
two
crews
had
to
be
stood
down
within
a
couple
of
hours
of
the
day
because
of
a
kobe
related
issue,
a
couple
of
people
being
tested
positive
in
the
in
the
service.
She
led
some
issues
this
week
so
yeah.
F
I
recognise
those
issues,
we'll
read
the
workers
around
those
and
I'm
happy
to
provide
any
information
to
any
members
around
what
actions
we're
taking
and
whether
that
wants
to
come
through
screwing
him.
I'm
fine
with
that
and
then
the
last
point
was
was
around
the
end
of
days
of
life.
What
was
the
last
point,
councillor
richie.
K
F
F
So,
just
to
be
clear,
the
statistics
we
provide
through
the
performance
reports
have
always
been
based
on,
as
you
suggested
reports
of
of
this
bins
by
the
public.
That's
the
the
government,
the
national
performance
measure.
That's
that's
used
by
all
councils
across
the
country,
services,
consistency
in
terms
of
councils,
I
suppose
comparing
each
other
his
performance.
F
So
yes,
that's
always
been
part
of
the
issue.
I
know
it's
been
a
discussion
of
scrutiny
before
around
the
usefulness
of
that.
In
terms
of
that's
not
the
actual
number
of
misses
we
we've
recorded.
It's
what's
been
reported,
I
think,
there's
a
point
just
contextually
to
adam.
I
know
we've
discussed
this
before
with
screwing
in
other
debates
around
it.
Their
members
are
raised,
but
from
a
statistical
viewpoint
in
terms
of
the
service
commitment,
we
still
regard
and
miss
as
something
that
we
haven't,
therefore
recovered
the
collection
after
another
48
hours.
F
So
that's
our
service
commitment
that
the
law
will
always
be
pandemic
or
no
pandemic
issues.
That
will
mean
we
can't
collect
bins
on
the
scheduled
days.
That's
obviously
what
we'd
always
want
to
do,
but
our
service
commitment
is
to
return
within
48
hours
of
the
scheduled
day.
If,
at
that
point
we
haven't
gone
back
to
us,
then
that
is
a
failed
collection
but
as
I
say
that
that's
always
been
a
bit
of
a
burning
contention
with
members
around,
and
we
understand
that
for
the
public
perception
of.
F
A
I
Thank
you,
chair
and
john
I'd
like
to
take
this
opportunity
to
thank
you
and
your
team
because,
yes,
we
have
had
missed
pins,
missed,
assisted
collections,
but
every
time
that
it's
been
reported,
it's
been
dealt.
C
Q
L
Yes,
thank
you
chair
and
two
things.
First
of
all,
continuing
from
what
council
richie
stated
about
the
the
assisted
being
corrections,
I've
had
two
that
have
reported
today.
But
what
really
concerned
me
was
one
elderly
lady
rang
up
and
said
to
me
that
she
actually
run
out
or
maybe
walked
out,
because
the
lady
was
in
her
80s
when
she
saw
obviously
the
other
bins
had
been
taken
and
not
hers
and
said.
Well,
can't
you
wear
mine
out,
I'm
on
the
list
to
have
them
done
and
apparently
the
she
was
told.
L
L
I
had
one
that
I'm
reporting
again
that
when
I
report
it
we
go
out
and
do
it
and
then
the
following
week
isn't
done
again.
L
So
I'm
thinking
that
that
this
is
probably
people
that
we're
taking
on
temporary,
although
they
should
have
a
list
in
front
of
them
that
tells
them
and
they
should
know
what
to
do.
But
quite
clearly
it's
not
happening
so
it
is,
it
has
been
stressed.
It
is
important
that
we
do
what
we
say.
We
do,
whether
it
be
temporary
stuff
or
not.
The
other
thing
is
about
the
list
of
people
where
the
count
empty,
bins
and
many
a
time
it's
to
do
with
the
can't
get
in
the
streets
or
whatever.
L
If
it's
blocked,
particularly
just
where
you
enter
a
road
or
a
street,
I
wondered
what
was
happening
about
we
had.
It
was
mentioned
that
certain
roads,
where
there
is
a
constant
problem,
it
will
be
looked
at
to
put
yellow
lines,
for
instance
at
the
top
of
the
roads
or
whatever,
and
I
think
this
seems
to
have
stopped
within
the
pandemic.
L
A
If
you
can
update
council
blackburn
on
the
first
one
as
clear
as
you
can
in
terms
of
the
second
one,
I
think
that'll
be
partially
covered
by
our
parking
paper
as
well,
to
which
mark
mark
jefford
is
coming
in
and
also
other
officers.
But
I
mean
john.
If
you
can
explain
the
first
one
and
then
give
her
reassurance
as
to
what
you're
doing
about
the
tros.
F
Yeah
cost
chair
yeah.
As
I've
already
said,
we
recognize
the
fact
that
the
things
such
as
sister
collections
and
these
times
become
the
more
difficult
parts
of
the
service
to
to
to
keep
up
to.
We
recognize
the
priority
and
importance
of
them
and
again
repeat.
F
That
we
we're
doing
all
we
can
to
try
and
improve
that,
and
we
recognize
that
it
needs
to
be
improved
more
so.
F
F
Crew
was
obviously
who
has
obviously
said
they
the
wrong
thing
that
it's
not
their
job,
I'm
not
sure
about
necessarily
an
agency
staff
and
we'd
always
look
into
individual
reports
of
that
if
they
passed
to
us
and
make
sure
that
any
crew
members,
if
they
have
indeed
said
that-
which
of
course
they
may
not
have
done,
then
we
would
always
correct
that.
I
don't
think
that's
something
that's
causing
the
problem
myself.
I
don't
think
it's
the
case.
It's
crews,
not
knowing
the
thinking
they
should
do
it.
F
I
think
it's
just
a
logistical
issue
of
crews.
Knowing
on
that
route,
which
is
their
assistive
collections,
are
not
that
we
need
to
make
sure
that
they've
got
that
right.
Information
in
terms
of
the
tro
yeah
they're,
not
sure
how
much
yeah
mark
jefferson
to
we
found
him
will
be
able
to
update
on
that
because
he's
not
been
directly
involved.
F
It's
been
highways
led,
but
the
last
information
I
had
with
the
police
and
highways
was
that
they've
they're
cracking
on
with
that
and
they've
completed
most
of
the
first
phase
tro
in
the
wards
and
the
locations
that
were
agreed
as
part
of
phase
one.
F
So
if
council
blackman
wants
to
get
in
touch
I'll,
make
a
note
to
look
at
the
what
was
planned
for
her
areas,
each
each,
what
what
members
should
have
received
notification
quite
a
while
ago
around
it's
about
the
conservation
process,
the
locations
and
their
awards,
so
council
buttons
should
have
that
if
there
any
particular
location,
she
was
expecting
yellow
lines
to
be
painted.
That
haven't
happened,
then
we'll
look
into
that
be
surprised.
F
The
issue
more
will
be
phase
two
and
we'll
be
having
discussions
with
highways
around
that
soon
around
the
next
set
of
locations
and
how
we
gather
that
intelligence
from
the
crew
viewpoint
in
terms
of
consistent
fails
system,
fails
and
also
again
how
we
consult
with
members
around
the
second
phase,
but
I'll
perhaps
speak
to
council
about
them
outside
the
meeting.
Regarding
a
particular
issue,
that's
okay!.
L
I'm
sorry
can
I
just
come
in
very
very
quickly.
What's
just
been
said
about
the
assisted
collections,
I
must
stress
that
this
lady,
who
was
in
the
80s,
said
to
me
word
for
word
what
I
have
reported.
L
I
would
not
definitely
want
to
say
that
this
lady
was
making
it
up
because,
most
clearly
to
me
she
wasn't
she's
in
genuine
what
she
said,
and
so
it
isn't
made
up
by
me
and
I'm
sure
it
isn't
made
up
by
the
resident.
So
I'm
sure
what
she
said
will
have
been
right.
Thank
you.
A
Yeah,
but
that's
fine,
I
think
we've
all
got
issues
counselor
highway.
J
Thank
you,
chair,
yeah,
just
to
very
quickly
reiterate.
While
the
service
is
experiencing
problems,
I
think
huge
thanks
to
john
and
his
team
for
maintaining
it
to
such
a
high
standard
in
these
difficult
times.
Two
quick
questions.
One
is:
I've
had
a
case
of
an
entire
street
being
missed.
When
residents
reported
it,
they
were
told
there
wasn't
enough
resource
to
get
it
corrected
to
get
a
recovery
in
place.
When
I
raised
it,
it
was
dealt
with
within
24
hours.
I
don't
want
to
drag
up
individual
cases,
but
would
like
to
ask.
J
Is
there
a
criteria
for
allocating
provision
to
recoveries
when
I,
when,
clearly
the
service
is
stressed
and
a
second
quick
question,
do
we
as
yet
have
a
timetable
for
getting
those
areas
of
the
city
that
are
still
on
monthly
recycling
collections
up
to
weekly
collections?
Thank
you.
F
Okay,
if
I,
if,
if
I
answer
those
two
points
and
so
the
the
first
example
counts,
hardly
around
the
mystery
and
the
messages
that
appears
that
the
residents
have
had
that,
that
is
wrong.
So
I'd
be
quite
happy
to
look
into
the
individual
case
to
understand
how
that
message
has
been
given
to
them.
It
what's
possible.
F
Is
that
the
message
that's
given
to
people
where
they
report
an
individual
misspin
would
be
that
message
that
at
the
moment
is
very
unlikely.
We
can
go
out
and
recover
an
individual
bin
and
that
that
that
would
be
a
message
that
I'd
support
if
that
had
been
given
by
whoever
they've
been
speaking
so,
but
if
they
had
reported
it
or
gone
online
or
spoke
to
some
other
customer
contacts
around
a
mistreat,
then
they
shouldn't
have
been
told
that
there
certainly
is
a
standard
response.
F
Unless
there
was
something
very
specific
we
knew
about
that
meant.
We
couldn't
recover
that
street,
but
the
the
response
should
have
been
as
you've
got
the
response.
Well,
no,
we
will
we're
still
recovering
mysteries.
The
only
exception
possibly
would
be
when
we
were
really
up
against
it.
We
weren't,
we
were
our
half
term
week
was
really
difficult
in
terms
of
enough
back
outs,
backups
and
we've
always
said
all
along
the
the
order.
F
Priority
will
be
black
green
brown,
so
if
we
were
really
really
struggling
and
we
couldn't,
we
get
enough
backups
to
recover
garden
waste,
that's
the
way,
that's
the
service.
That
would
potentially
say
look.
We
I'm
afraid
we
just
can't
get
anyone
out,
but
I'm
only
aware
of
one
particular
route
that
that's
happened
in
the
city
since
we
started
garden
waste
collections
so
again
that
shouldn't
have
been
the
message
given
so
happy
to
look
at
that
council.
J
Right
well,
very,
very
quickly,
I'll
check
the
details
of
the
communication
that
went
to
refuse
if
it
was
that
they
only
reported
the
one
bin
rather
than
entire
street.
I
won't
take
it
any
further
because
we
know
why
it
was
dealt
with
the
second
one
is
any
update
on
when
we
can
get
fortnightly.
Recycling.
F
Yeah,
so
so
the
the
stock
answer
is
that
that
that's
part
of
the
review
work
to
try
and
depart
without
going
through
the
whole
review
reasons
for
it
again,
but,
as
we
know,
pre-pre
pandemic,
we
were
on
with
the
review.
We
done
the
garden
waste
ready
to
roll
that
out
and
we're
moving
on
to
black
and
green
bins
as
part
of
that
movie.
It's
about
looking
at
the
capacity
across
the
whole
city,
new
builds
in
particular
how
to
access
routes
etc.
F
So,
as
part
of
all
that,
we
can
also
revisit
those
areas
that
were
excluded
from
the
original
alternate
collections
and
and
work
with
members
at
a
local
level
on
streets.
They
want
adding
as
part
of
that
review,
then
we
can
redesign
the
collection
routes
to
include
those
areas.
What's
difficult
for
us
to
do
is
is,
in
the
meantime,
just
move
bits
over,
but
it's
not
impossible
that
the
odd
street,
for
example,
could
move
over
towards
some
of
the
collection.
F
If
we
can
just
do
some
negotiations
with
the
crews
at
the
moment
to
say
right
well
can
we
shift
that
to
there
to
there
and
it
won't
affect
your
capacity
and
lead
to
fails
on
other
days.
So
it's
not
it's
not
impossible
for
us
to
do
things
before
the
review
on
a
case-by-case
basis,
and
I
know
that
your
self-counseling
raised
a
number
of
times
now.
The
the
possibility
in
your
patch
so
I'll
have
a
look
again
at
the
the
the
the
streets.
F
Of
just
saying:
look
if
we
can't
do
them
all
if
nothing's,
which
can
we
do
one
or
two
or
three,
and
what
where
would
they
be,
but
the
default
answer
will
be
that
it
will
have
to
wait
to
review
we're
looking
now
in
terms
of
the
review
of
trying
to
get
it
started
again.
Obviously,
every
time
this
applies
to
everybody
every
time
we
think
we're
just
near
the
end
now
or
get
into
a
stage
where
things
will
start
to
get
so
much
better.
We
get
knocked
back
a
little
bit,
so
it's
very.
F
Now
we
would
have
to
stop
to
anyway
this
last
couple
weeks
because
things
are
getting
very
difficult
again,
but
I'm
hoping
we
can
pull
together
a
project
team
that
have
been
working
with
james
on
that
in
terms
of
trying
to
identify
a
separate
project
team
resource
for
that,
because
our
problem
at
the
moment
is
if
we
we
start
a
review.
It'll
pull
a
lot
of
experienced
staff
that
we
need
away
from
what
basically
still
not
crisis
management,
but
it's
still,
you
know
all
hands
on
deck
in
terms
of
all.
F
The
issues
have
been
raised
today
at
the
meeting,
so
I'm
hoping
to
get
the
review
started
in
the
next
few
weeks
again,
but
realistically
it'll
take
several
months
to
complete
the
review
for
black
and
green
bins.
It's
a
massive
project,
a
massive
technical
exercise.
We
need
to
involve
all
the
crews
in
the
discussions,
60
70
crews,
you
know
getting
them
in
for
half
a
day
a
day,
each
and.
F
That's
why
one
of
the
reasons
we're
suspending
it
now
is
not
the
time
to
be
should
be
calling
crews
out
of
the
the
main
job
we
just
haven't,
got
that
capacity
to
bring
them
off
the
main
job
and
have
those
conversations
and
discuss
with
them
the
issues,
but
I'm
hoping
that
we
can
get
cracking
and
I'm
hoping
that,
certainly
by,
I
would
hope
by
the
end
of
this
year,
we
will
be
in
a
much
better
position.
We
move
into
the
new
depot
office
facility,
hopefully
march
april,
is
time
next
year.
F
That
will
be
a
great
time
to
have
got
everything
introduced
and
start
afresh.
If
you
like,
with
new
routes,
but
I'd
be
hopeful,
we
can
do
something
before
then
I'll.
Have
those
discussions
with
you
outside
the
main
council?
It's
anything,
that's
all
we
can
do
in
your
area.
Thank
you.
A
He
did
indicate
via
the
chat
function
that
he
wanted
to
come
in.
Okay
right,
so
anything
else.
On
page
56,
57.
K
A
K
Again
there
I
was
57
yeah,
it's
just
on
the
parking.
Just
a
couple
of
questions
bullet
point,
one
in
terms
of
residential
permit
areas.
Are
we
confident
officers
that
we
assess
these
in
a
fair
and
equitable
way
across
the
city?
One
of
the
criteria
that's
been
pointed
out
to
me
is
that
if
streets
have
off-road
parking,
that
they
don't
qualify
and
yeah,
I
was
wondering
around
whether
it'd
be
one
sunny
sunday
and
walked
along
a
residential
street
with
off
street
parking
with
a
nice
permit
scheme.
K
So
that's
the
first
question
the
second
question
on
the
permit
scheme
for
free
parking
or
ultra
low
emission
vehicles,
I'm
not
sure
how
long
you
intend
to
keep
going
with
that.
Obviously,
as
more
electric
vehicles
come
on
the
presumably
a
tipping
point,
the
the
concerns
I
have
with
this
is
the
the
challenge
of
pollution
isn't
just
about
exhaust
emissions.
It's
all
also
about
particulate
matter
and
that's
as
bad
in
an
electric
vehicle
as
it
is
in
a
petrol
or
diesel
vehicle.
K
I
imagine
because
it's
related
to
breaking
clutch
operations
and
the
road
surface
wear.
So
it's
not
doing
anything
to
encourage
people
onto
public
transport
which
obviously,
if
you've
got
70
people
on
a
bus
rather
than
70
electric
vehicles,
there'll
be
less
articulate
matter
and
the
other
aspect
of
that
as
well
as
the
particulate
matter
is
congestion.
K
So
again,
if
we're
all
in
electric
vehicles,
we'll
still
be
stuck
in
the
the
traffic
and
congestion
is
a
big
cost
to
business
in
the
city.
So,
while
I
see
the
the
benefits
of
that
policy,
I
don't
think
it
can
go
on
forever
and
I
just
wondered
what
your
thoughts
are.
Is
there
a
tipping
point
and
is
there
a
point
where
you'll
be
reviewing
it?
Thank
you.
A
I
Yes,
I
am
councillor,
this
is
kate
morris.
Can
you
see
and
hear
me.
A
Yeah,
I
can
hear
you
right.
You've,
you've
heard
the
issue
and
obviously
nick's
in
the
call
as
well.
So
you've
heard
the
strategic
point
that's
being
made.
Is
there
anything
you
can
say,
and
I
accept
that
you've
hardly
got
your
feet
underneath
the
table
and
all
of
a
sudden
we're
we're
assaulting
you,
but
I
mean
it's.
So
what
can
you
add.
I
I
I
think
electric
vehicles
are
seen
as
the
savior
of
everything
they
are
one
element
of
it,
but
I
think
you
know
we
we
do
need
to
do
a
lot
of
work
to
ensure
what
we
are
trying
to
aim
to
do
is
reduce
the
number
of
car
trips,
regardless
of
of
kind
of
how
they
are
powered
and-
and,
as
I
said,
you
know,
you're
right,
congestion
still,
impacts
on
reliability
and
all
of
those
other
sorts
of
areas.
I
A
No
that's
right
so
yeah.
If
you
could
speak
to
councillor
richie
outside
of
the
meeting
on
that
particular
point.
Okay,
so
now,
council
actor,
are
you
there
now.
K
So
I
was
asking
if
the
the
policy
was
implemented
equally
throughout
the
city,
so
one
of
the
criteria
I've
been
knocked
back
on
is
when
there's
off
street
parking
on
streets
and
yeah.
I
was
walking
around
wetherby
and
I
found
a
suburban
street
with
or
estate
with
off-road
parking
and
a
parking
permit
scheme
in
there.
It's
just
that.
I
know
in
my
ward,
we've
got
very
few
parking
permit
schemes.
K
I
think
there's
about
three
actually
in
the
whole
ward,
and
yet
we
have
a
train
station
which
causes
issues
where
there's
no
parking
and
every
you
know
spillage
from
shopping,
centers
and
whatnot
just
the
same
as
any
other
area
in
leeds
really.
So
I
just
wondered
if
it's
been
implemented
consistently.
G
It
is
counsellor-
all
I
can
say,
is
probably
it's
a
historical
one
that
was
developed
before
the
policy
was
introduced,
so
there's
an
element
of
permit
packing
schemes,
historical
perfect
package
schemes
that
at
the
present
time,
probably
no
longer
serve
a
purpose
or
don't
meet
our
current
criteria.
I
Is
what
you're
saying
counsellor
that
those
vehicles
part
off-road
had
permits
as
well,
because
my
understanding
is
around
a
scheme,
it
only
the
permits
only
apply
to
the
vehicles
parked
on
the
highway.
So
if
you
have
the
ability
to
park
off
street,
you
don't
require
a
permit.
K
Apology,
the
basis
of
the
question
is:
why
is
a
street
with
off-road
parking
in
weatherby
got
a
parking
permit
scheme
which
are
reviewed
every
three
years?
I
think
nick.
So
I'm
not
sure
why
an
historic
one
would
still
still
be
in
place
compared
with
other
streets
that
don't
and
in
terms
of
implementing
schemes.
K
I
know
that
in
horseforth,
with
the
opening
of
the
kirkstall
forge
station
parking
permit
schemes
were
implemented
on
the
streets
nearby
very
quickly
due
to
overspill
and
the
lack
of
capacity
in
the
car
park.
And
yet
when
I
asked
for
a
review
of
the
streets
around
bramley
station,
which
has
a
much
smaller
car
park,
and
we
have
the
same
spillage,
it
was
it
was
it
turned
down.
This
is
why
I
asked
the
question
about
the
equal,
equal
implementation
of
the
criteria
in
the
policy,
because
my
anecdotal
or
my
evidence
is
that
it's
not.
G
G
In
regards
to
a
three-year
review
council
that
you
mentioned
once
we
introduce
a
scheme,
particularly
with
parking
scheme
or
a
waiting
restriction
scheme,
that
we
we
do
a
stage
two
and
stage
three
a
stage
four
and
stage
five
safety
update
and
if
no
issues
are
highlighted,
then
then
that
scheme
just
stays
in
until
issues
arise.
So
we
don't
review
them
every
three
years,
I'm
more
than
happy
to
meet
you
on
site
and
and
walk
through
around
bramley
station.
A
B
Yeah
yeah,
sorry
last
time,
kevin
obviously
beaten
me
to
it.
By
the
time
I
was
trying
to
unmute
a
chair,
but
the
obviously
my
concern
is
to
be
honest
with
you.
Sometimes
I
don't
understand.
B
A
H
Sorry,
I'm
talking
on
page
59
yep
right
over
here,
I'm
talking
parks
and
countryside
in
section
45
right
at
the
very
end
it
says
the
service
will
not
be
supplying
and
maintaining
floral
decorations
in
the
city
center
and
surrounding
area
this
summer
and
spring.
I
want
to
ask-
I
know
sean
in
here,
but
I'll
need
to
find
out.
Is
this
to
be
the
case
going
forward,
or
will
it
be
reinstated
next
year
james.
M
No,
this
was
just
related
to
the
restrictions
that
are
in
place
this
year
and
the
operational
staffing
issues
that
we
had.
Clearly,
there
was
some
budgetary
petitions
that
we
took
in
february,
which
has
a
separate
impact
on
some
of
those
services,
but
this
is
just
referring
to
the
growing
season
that
we
were
in
and
the
resources
that
they
had
available.
So
it
was
just
a
pause
for
this
year.
K
But
yeah
just
on
the
parks
and
countryside,
it
is
the
performance
report.
K
K
I
know
it's
previously
when
our
community
committee,
chair
back
in
the
day
who
came
a
community
committee
and
what
have
you,
I
would
have
thought
it'd,
be
something
that
you'd
record
on
on
here
and
things
like
repair
times
for
repairs
and
what
have
you
to
play
areas.
A
M
Yeah,
we
certainly
have
the
data
in
terms
of
the
the
pac
standard
and
that
can
be
easily
added
and
we
can
take
away
the
other
suggestions
and
and
see
if
we
can
provide
that
as
additional
information.
D
Absolutely
made
a
note
of
that.
I
remember
from
the
the
days
of
the
annual
performance
report
would
include
things
like
the
green
flag
park
award
information,
so
we'll
then
we'll
pass
it
on
to
the
parks
and
countryside
team.
We'll
pick
that
up
and
we'll
also
pick
up
councillor
richie's
early
point
about
including
the
units
on
the
tables
as
well.
D
H
Looking
at
this
particular
report,
there's
no
there's
no
information
around
weed
spraying
and
I
think
weed
spraying
is
a
really
particular
issue
for
for
our
residents
within
their
within
the
area.
So
I'd
like
to
see
some
performance
around
wheat
spraying
in
future.
A
Okay,
that's
fine
yeah,
that's
a
good
idea.
Yes,
I
would
agree
with
that
right
if
nobody's
got
any
other
questions
on
that.
Can
I
thank
the
officers
who
have
been
in
attendance
for
the
performance
report.
It
you
know,
there's
a
lot
of
detail
in
here.
A
lot
of
work
has
gone
in
by
tim
and
his
team
in
order
to
pull
it
together
and
obviously
the
departments
themselves
have
had
to
provide
a
lot
of
effort
into
it.
It
is
appreciated
on
here.
A
It's
also
quite
good
to
see
that,
even
though
we
went
through
there
were
a
lot
of
pages
which
meant
that
in
general,
you
know
as
a
scrutiny
board.
We
were
satisfied
with
the
performance
and
where
there
isn't
satisfaction
with
performance,
we
have
had
an
opportunity
to
raise
any
views
and
concerns
and
to
make
positive
and
negative
comments
accordingly.
So
can
I
thank
everyone
for
that,
so
I
can
now
move
on
to
the
next
item,
which
is
the
last
bat
review,
so,
mr
money
and
claire
smith,
do
you
want
to
introduce
yourselves
please.
E
Yeah
thanks
chair
and
hi
everyone.
I
apologize
about
my
network
connection
a
little
earlier
when
we're
doing
the
introductions,
but
hopefully
be
okay.
Now,
I'm
paul
money,
chief
officer
for
the
safer,
stronger
communities
team
and
as
chairs
just
said
that
I'm
joined
by
my
colleague,
claire.
Q
Good
morning,
everybody,
it's
claire
smith
here,
the
interim
head
of
head
of
safety,
neighborhoods
and
anti-social
behaviour
and
I'd
just
like
to
also
apologize
for
the
banging.
In
the
background,
I
think
my
next-door
neighbors
have
just
started
some
building
work
so.
E
Yes,
jeff,
that's
okay,
and
thanks
to
becky
for
the
I.t
and
technical
support
that
I
I
certainly
need
around
this
presentation
and
just
to
reassure
colleagues
that
take
me
five
minutes
or
they're
about
to
run
through
this
very
short
power
point.
E
But
it
might
prove
quite
helpful
if,
if,
if,
if
members
can
see
the
powerpoint
just
to,
I
suppose,
just
to
put
in
context
the
work
that
we've
been
doing
with
the
last
bat
service
and
we'll
also
touch
on
some
wider
work
around
the
strategic
approach
to
asb
in
the
city
that
we
felt
we
needed
to
address
and
also
bring
you
up
to
speed
with
the
implementation
of
the
recommendations
from
the
review.
E
So
if
becky
is
okay,
just
moving
us
on
one
slide,
just
in
terms
of
the
rationale
underpinning
the
the
the
review
itself.
Well,
pretty
much
upon
taking
up
my
role,
it
became
clear
both
from
some
performance
data
and
from
colleagues
working
in
last
batch
that
we
needed
to
undertake
a
a
full
service
to
review.
As
you
can
see
there
from
the
bullet
points,
the
the
service
was
under
some
significant
demand
pressures
with
worries
about
our
sustainability.
E
In
terms
of
structure,
also
the
sense
that
laszbach
really
was
the
one
and
only
place
really
where
asb
was
was,
was
being
sort
of
dealt
with,
and
we
recognized
there
was
some
opportunities
to
to
work
more
collegiately
with
with
partners
and
other
services
within
the
council
around
some
of
the
the
more
significant
strategic
asp
issues
so,
for
example,
the
anti-social
use
of
motor
vehicles
that
that
type
of
thing
where
we
could
improve
the
service
that
we
were
delivering
through
that
I
touched
on
the
demand
issue
in
terms
of
volume,
but
also
what
we
were
identifying
through.
E
The
work
we
were
doing
was
that
there
was
an
increased
vulnerability
from
customers
and
callers
from
their
perspective
that
we
were.
We
were
kind
of
picking
up
and
we
didn't
think
our
arrangements
that
we
had
in
place
at
the
time
suitably
addressed
and
identified
some
of
that
vulnerability
quickly
enough,
which
led
to
all
sorts
of
issues.
So
we
also
picked
that
piece
of
work
as
well.
E
Let's
move
on
to
to
slide
three,
if
that's
okay,
so
key
areas
of
focus
for
us
within
the
review,
the
the
status
theory
group
up,
we
were
supported
by
elected
members,
in
particular
reference
councillor
reagan,
who
was
very
helpful
in
terms
of
the
member
perspective
on
this,
but
through
that
steering
group,
the
work
developed
and
some
key
areas
of
focus
emerged
for
us.
You
can
see
what
they
are
on
that
powerpoint
slide
there.
E
The
triage
process
really
is
the
development
that
looks
to
address
the
early
identification
of
vulnerability
and
risk,
and
do
that
at
a
point.
The
incident
is
referred
to
us
so
as
soon
as
possible,
really
and
and
that
triage
system
is
certainly
a
significant
development
for
us.
The
community
in
maroc
as
well,
is
where
we
now
take
the
more
complex
and
indeed
high-risk
cases
where
we're
struggling
to
get
resolutions.
E
So
the
community
america
provides
us
with
an
opportunity
to
have
some
further
conversations
with
key
partners
about
what
else
we
could
try
to
do.
Mediation
speaks
for
itself.
We
haven't
introduced
the
mediation
service
just
yet,
but
we're
looking
to
do
that
in
the
most
effective
way
that
we
can
do
as
a
useful,
very
early
intervention
for
a
significant
number
of
our
cases.
E
E
We
could
support
members
from
an
internal
comms
point
of
view
much
more
effectively
than
we
had
been
doing
and
we
think
we've
we've
tried
to
make
some
inroads
into
that
now
and
it's
very
much
a
work
in
progress,
but
communication
from
an
internal
and
indeed
external
perspective,
were
areas
that
we
felt
we
were
underdeveloped
in
terms
of
our
approach.
E
Some
work
done
to
relocate
one
of
the
teams
to
a
more
to
work
in
concerts
more
closely
with
housing.
Colleagues,
in
particular,
because
we
see
the
significance
of
that
link
with
housing
and
wants
to
develop
that
more
and
more.
It
also
helps
with
the
best
use
of
office
space
and
then
has
been
touched
on
already.
E
A
wider
development
of
a
of
a
strategy
so
just
move
on
to
what
is
essentially
the
last
slide
you'd,
be
delighted
to
know
basically
just
to
say
that,
whilst
we're
implementing
the
recommendations,
there
are
some
significant
links
to
other
areas
of
activity
that
that
that
continue
to
be
very
much
an
evolving
on
work
in
progress
agenda,
the
reducing
reoffending,
drugs
and
alcohol.
E
Just
this
partnership
work,
I've
always
been
pretty
significant
for
us
from
a
community
safety
point
of
view,
but
the
developments
around
the
links
with
asb
and
organized
crime
are
also
areas
that
we
are
looking
to
develop
and
progress,
and
there
are
a
number
of
ways
we
can
disrupt
organized
crime
in
various
different
ways,
using
the
resources
that
we've
got
focused
on
the
asp
agenda
and,
lastly,
again
and
some
degrees
linked
closely
with
the
housing
link.
E
But
we
recognize
there
are
opportunities
to
work
more
closely
around
gypsy
and
traveler
issues
and
arrangements,
and
that
work
has
been
developing
as
well.
Okay,
I
think
there
is
just
one
slide,
which
is
that
one
which
is
about
questions?
I
hope
that's
been
helpful
in
terms
of
a
quick
fly-through
chair.
Sorry
it
has
been
quick,
but
I
know
colleagues
are
pretty
well
cited
on
this
stuff.
I'm
happy
to
take
any
questions
with
with
my
colleague
claire
who
leads
on
on
asb
for
us
across
the
city.
C
Thank
you
chair.
Yes,
thank
you.
Thank
you
for
that
presentation,
so
yeah
on
page
77
of
the
agenda
pack,
I'd
just
like
to
really
very
much
welcome
the
noise
app
being
being
trial,
because
I
think
that
that
I
think
what's
what's
mentioned
about
the
the
diary
sheets,
we
are
forever
getting
feedback
with
with
regards
to
these
diary
sheets
having
to
be
filled
in,
and
things
like
that
and
as
as
is
also
mentioned,
like
they're,
not
seen
as
being
of
any
use
like,
because
they're,
not
verifiable
or
anything
so
like.
C
I
think
I
think
that
will
go
a
long
way
to
to
building
up
confidence
in
the
service
and
also
also
when
you're
keeping
a
diary
sheet.
People
might
just
keep
the
diary
sheet
and
don't
necessarily
report
at
the
same
time,
because
I
think
it
may
be
mis
misunderstood
what
the
process
is.
So
I'd
like
to
really
really
welcome
that.
That's
a
really
good
move
forward
with
them
tackling
noise
nuisance.
C
I
also
want
to
welcome
working
closer
with
housing
because
again
without
that
joined
up
approach,
it's
it's
very
difficult
to
to
get
a
handle
on
these
things.
I
do
have
a
question
about
the
malicious
vexatious
and
or
repetitive
allegations,
so
I
don't
know
how
you
would
separate
out
a
malicious
or
vexatious
allegation
from
a
repetitive
one,
because
if
someone
has
pretty
much
constant
noise
nuisance
next
door,
how
would
you
tell
if
that's
vexatious
or
not,
that
that's
my
my
main
question
on
that
point?
Please.
A
Q
So,
thank
you
very
much
for
your
comments.
Counselor
brooks
I'm
really
looking
forward
to
the
noise
app
as
well
ourselves
and
definitely
going
to
be
a
help
going
forward
with
regards
to
the
vectors
vexatious
complaints
as
well,
something
that
the
noise
app
can
identify,
as
can
the
noise
monitoring
equipment
is
if
some
noise
monitoring
equipment
is
stalled
and
installed
into
your
property.
And
then
you
complain
about
noise
nuisance
to
do
with
the
next
door,
neighbor
we're
able
to
identify
whether
that
is
actually
from
a
neighbor
or
from
an
individual's
property
themselves.
Q
We
have
come
up
against
some
occasions
where
the
complainant's
actually
making
noise
within
their
own
property.
To
be
honest,
it's
not
very
often
at
all,
but
if
they're
making
noise
in
their
own
property,
we're
able
to
identify
that
as
be
it
from
the
neighbor
that
they're
actually
complaining
about.
Q
C
Q
Yeah
you
you're
able
to
tell
be
because
obviously,
the
officers
that
we
have
that
are
more
experienced
around
noise
if
it's
from
a
neighboring
property
is
slightly
more
muffled
because
there's
a
dividing
wall
between
the
properties,
whereas
it's
within
the
person's
own
property.
It's
really
really
clear.
So
that's
how
we're
able
to
differentiate
between
the
both.
J
Thank
you
chair.
I
was
a
little
bit
shall
I
say,
disappointed
that
the
the
report
said
you
weren't
exploring
mediation
at
this
time,
as
I
I
see
that
as
a
really
powerful
investment
that
can
repay
by
nipping
things
in
the
bud.
So
I
am
heartened
that
you
raised
that
in
the
presentation,
but
could
you
add
any
more
detail
as
to
time
scales
how
heavily
you're
investing
in
this
as
a
way
forward?
What
the
proposals
are.
Q
Yeah,
just
with
regards
to
the
mediation
contracts,
it
was
something
that
we
did
start
doing
a
procurement
exercise
and
pre-covered,
but
then
obviously
covered
here
and
it
kind
of
put
a
lot
of
things
on
hold.
We
identified.
There
was
some
financial
concerns
around
that,
but
we
do
identify
and
follow
in
a
meeting,
obviously
with
council
anderson.
We
do
identify
that
this.
Q
This
early
intervention
method
is,
you
know,
absolutely
necessary
to
resolving
a
case
at
such
an
early
stage
so
because
we
already
started
at
the
majority
of
the
exercise
and
pre-covered
we're
actually
in
a
position
now
where
we
can
just
go
out
and
try
and
procure
that
exercise,
and
that's
because
we've
had
a
meeting
with
our
finance
advisors
with
regards
to
realigning
some
budgets.
Q
A
Thank
you
all
right.
I've
got
a
couple
of
points.
One
is
claire.
Can
you
explain
about
your
new
website
and
also
the
decision
tree
that
you've?
I
had
the
benefit
of
getting
a
briefing
on
this
paper.
So
that's
why
I'm
bringing
it
to
everybody
else's
attention
in
case
you
haven't,
read
that
part.
So
can
you
just
explain,
what's
happening
with
your
website
and
your
decision
tree.
Q
Yes,
so
we
during
the
pandemic
we've
had
the
opportunity
to
be
able
to
develop,
develop
the
website
that
we
have
in
place.
So
previously
it
was
a
website
that
you're
able
to
access
access,
and
if
noise
was
an
issue,
there
was
a
telephone
number
to
contact
telephone
number
to
ring,
or
you
could
email
direct
through
now.
There's
a
decision
tree.
Q
So
when
you
log
in
any
noise
issues,
and
if
it's
something
that
we
feel
that
maybe
a
customer
can
resolve
themselves
initially,
there
is
the
advice
given
there
to
customers
and
it's
a
little
bit
more.
It's
a
lot
smarter
than
what
was
in
place
before.
So
all
the
information
that's
kind
of
logged
is,
you
know,
a
customer's
perspective,
exactly
what's
kind
of
going
on
that
information
comes
through
to
what's
called
our
customer
contact
system.
Q
It's
called
cats
that
goes
straight
through
to
the
team,
whereas
and
we're
able
to
kind
of
monitor
performance
that
way
as
well
as
previously,
it
was
going
through
to
an
email
and
we
weren't
necessarily
calculating
that
information
was
coming
through.
It's
a
lot
more
user-friendly
and
we
have
seen
an
increase
in
the
number
of
complaints
coming
through
since
we've
developed
this
website,
and
I
think
that
is
because
of
an
increase
in
public
confidence
and
that
there
is
a
way
to
report
and
there
is
if
it's
a
commercial
noise
as
well.
Q
A
That's
right,
I
mean
the
only
suggestion
I
can
make
is.
If
you
have
issued
this
to
members
previously,
can
I
suggest
that
you
reissue
it
again,
because
certainly
this
member
missed
it,
so
it
would
be
good
to
remind
us
of
what
is
available
for
our
use.
The
second
thing,
the
second
thing
is
working
alongside
your
housing.
Colleagues,
what
I
find
sometimes
a
bit
of
a
frustration
is
that
tenants
will
raise
a
concern
and
then
we
asked
the
tenant
to
fill
out
a
diary.
A
Some
tenants
don't
want
to
fill
out
a
diary.
So
what
sort
of
working
relationship
do
you
have
with
housing
to
go
around
neighbor
neighbors
to
find
out
whether
or
not
there
are
any
problems?
Any
issues
that
need
to
be
reported
in
that
some
people
for
fear
may
not
want
to
take
it
any
further.
But
if
they
get
a
conversation
on
the
doorstep,
you
might
be
able
to
pick
up
something.
So
it's
improving
the
working
relationship
and
the
processes
and
procedures.
Is
there
anything
you
can
add
about
that
or
not.
Q
Yes,
so
I
feel,
like
we've,
got
a
really
good
working
relationship
with
housing
and
obviously
now
they're
under
the
same
director
as
ours
as
well.
That
can
only
improve
going
forward.
There
are
some
complex
cases
that
are
not
always
kind
of
as
straightforward
and
easy
to
kind
of
manage,
but
with
regards
to
going
out
into
the
estates
directly
with
housing,
we
recently
did
an
operation
in
the
east,
and
that
was
housing
officers
and
the
las
vegas
officers
going
out
and
they
were
doing
door
knocking
exercise
because
it
was
identified.
Q
There
were
some
issues
in
a
particular
area.
I
know
counselor
rig
and
you
were
kind
of
heavily
involved
in
that
as
well.
Weren't,
you
so
and
again,
it's
just
about
increasing
public
confidence.
So
you
know,
customers
are,
you
know,
feel
confident,
reporting
things
through
to
ourselves
as
well.
We
on
our
website,
people
are
able
to
report
anonymously
if
they
don't
directly
want
to
speak
to
ourselves
or
to
housing.
Q
And
then
any
tactical
responses
will
be
discussed
there
and
if
there's
any
specific
areas,
that
anybody's
got
concerns
about.
I'm
more
than
willing
to
kind
of
look.
We
used
to
have
what
was
called
operation
champions
in
areas
where
there
was
identified
as
quite
a
number
of
issues
and
that's
something
we're
looking
at
implementing
again
given
lockdown
easing.
A
That's
fine
right
anybody
any
other
questions
or
observations
on
this
I
mean
for
those
of
you
who
have
been
on
this
panel
for
some
time.
We
were
there
at
the
beginning
where
we
were
asked
for
our
views
at
the
beginning.
We
have
shaped
this
and,
if
not
100,
of
what
we
said
at
least
99
of
what
we've
said
has
been
incorporated
in
or
a
variation
on,
what
we've
done.
So
we
have
been
responsible
for
shaping
this
as
a
number
of
other
people
in
the
council
as
well.
A
A
Can
I
thank
both
claire
and
paul
for
coming
today
and
do
appreciate
the
work
that
you've
done
and
if
you
can
reissue
the
information
about
the
website
and
whenever
you
are
launching
your
noise
app,
I
think
that
again
will
be
another
tool
that
a
number
of
members
will
be
able
to
use
and
suggest
to
people
that
they
use
and
give
you
additional
evidence
as
well.
So
thank
you
very
much
on
that
one.
Thank
you!
Okay.
Now
we
want
to
parking
strategy.
A
So,
if
all
right
mark,
can
you
introduce
yourself
please?
First
of
all
mark
jefford.
A
And
can
I
properly
welcome
kate
morris
to
the
scrutiny
board
kate
has
taken
over
from
andrew
hall,
she's,
obviously
up
for
a
challenge.
I'll
say
that
for
her
she's,
obviously
yeah
up
for
the
challenge.
So,
okay,
would
you
like
to
introduce
yourself
and
also
just
briefly
introduce
you
where
you
originate
from?
I
know
where
you've
come
from
because
I
was
explained
to
me,
but
just
so,
people
can
see
your
background.
I
Of
course,
yes,
so
so,
as
I
said,
john
kate
morris,
and
so
my
previous
role
was
with
acom,
where
it
sounds
very
grand.
I
was
head
of
strategic
planning
and
advisory
across
europe,
middle
east
and
africa.
I've
been
within
the
industry
for
all,
probably
well
I'll,
say
30
plus
years.
Shall
we
and
I
I
graduated
with
a
degree
in
civil
engineering
from
manchester
in
the
late
80s,
started
my
career
in
the
public
sector
as
a
trainee
at
kent
county
council
moving
around
all
the
highways
and
transport
departments.
I
I
then
worked
for
a
period
in
hong
kong.
I
worked
in
london
working
on
big
schemes
like
the
rollout
of
the
red
routes
in
lambeth,
london
bus
priority
network
and
various
other
bits
came
back
up
to
yorkshire.
I'm
originally
from
yorkshire
you'd
be
pleased
today.
My
mother-in-law
lives
in
cook
ridge.
That's
right,
so
I
know
the
area
well
and
kind
of
from
then
I've
been
working
up
here
and
obviously
with
a
wide
array,
but
very
much
been
involved
in
projects
around
leeds
to
date.
I
I
So
it's
great
to
be
back
working
and
kind
of
assisting
in
terms
of
making
the
city
great
and
and
helping
to
achieve
kind
of
our
net.
Zero
targets
come
2030
so,
as
I
said
that
day
13,
so
please
bear
with
me,
but
I'm
sure
I
will
speak
to
a
number
of
you
over
the
coming
weeks
and
months.
Thank.
A
Okay,
so
what
this
was
about
is
that
a
number
of
months
ago
we
raised
concerns
about
parking
to
start
off
with
within
the
inner
core
of
the
city
that,
because
the
council
had
made
some
policy
decisions,
a
number
of
people
were
then
parking
further
and
further
out.
So
there
was
concerns
about
how
they
go
about
getting
schemes.
There
were
concerns
about
the
enforcement
of
it.
How
do
people?
A
How
often
are
you
getting
out
to
enforce
because,
with
the
greatest
will
in
the
world
mark
jefford
does
not
have
an
army
of
people
and
the
more
double
yellow
lines
that
we
and
traffic
regulation
orders
we
get
put
in
the
city?
It
stretches
his
resources,
and
so
there
was
concern
over
that.
There
was
also
major
concerns
at
a
number
of
our
towns
and
villages.
A
The
horse
first,
the
budsies
and
we've
heard
about
bramley
this
morning
as
well,
where
there
were
additional
problems
as
well,
maybe
not
the
same
as
the
ones
in
the
city
centre,
but
problems
all
the
better
for
the
residents
that
live
in
those
areas.
So
we
asked
if
we
could
commission
this
particular
report.
A
This
was
commissioned
and
julian
mcleod
and
mark
jefford
jointly
came
up
with
the
report
that
you've
got
in
front
of
you.
So
it's
now
open
to
members,
questions
and
queries
on
anything
now,
counselor
actor
are
you
there.
B
H
We
did
speak
earlier
around
the
issues
of
of
parking
and
specifically
like
the
chairs,
just
alluded
to
the
the
city
center
and
it
coming
out
in
and
spilling
out
into
the
inner
areas,
and
specifically
my
concern
is
about
my
particular
ward,
as
in
birmingham
richmond
hill
in
the
lincoln
green,
and
it
has
the
highest
rate
of
multi-storeys
and
there's
a
lot
of
new
developments
taking
place
in
and
around
there
as
in
the
mad
gate
area.
And
all
this
is
doing.
Is
this
parking
strategy?
All
it's
doing
at
the
moment?
H
Is
it's
it's
expanding
and
it's
going
into
the
areas
where
we
haven't
got
facilities
for
parking.
So
I'd
like
to
see
something
done
about
like
what
was
explained
before,
where
you've
got
a
tower
block,
that's
got
a
hundred
dwellings,
it
necessarily
when
they
were
built.
They
didn't
have.
You
know
there
maybe
was
only
about
six
or
seven
cars.
H
Now,
within
that
hundred
dwelling
multi-storey
that
there's
maybe
300
cars
there,
because
there's
families
living
in
there,
but
there's
also
the
this
bullet
from
the
city
centre,
where
they
are
parking
on
there,
where
there's
no
traffic
regulation,
orders
and
they're,
they
are
as
well
parking
on
the
green
spaces
and
churning
all
that
to
little
green
space.
That
we've
got
so
it's
really
difficult
to
look
at
how
we
can
collectively,
as
a
group,
look
at
how
we
can.
G
That
I
totally
agree
with
your
counselor.
I
think
it
is
an
ongoing
challenge.
There
is
plans
to
regenerate
the
map,
gate
area
and
I'm
sure
colleagues
in
our
planning
service
area
will
be
probably
restricting
parking
because
of
its
close
proximity
to
the
city
centre.
G
I
know:
there's
a
mini
holland
style
scheme
going
down
map
gate
which
again
provides
a
much
improved
pedestrian
cycling
from
the
hospital
to
the
city
centre
and
again
discourages
car
usage
for
these
developments
adjacent.
But
it
is
an
ongoing
piece
of
work.
The
city
centre
seems
to
have
grown.
G
We
used
to
have
a
city
center
car,
but
we
we
are
currently
reviewing
that
to
see
where
the
true
city
boundary
is,
and
that
will
then
help
link
in
regards
to
parking
policy
and
planning
policy.
So
there
is
a
work
in
progress
to
try
and
overcome
some
of
these
challenges
that
we
face.
G
H
I
think
there's
an
issue
that
you
you
need
to
link
in
nick
with
the
housing
and
housing
development,
because
we
need
to
look
collectively
about
what
spaces
and
what
areas
within
that,
because
I
agree
you
know
we
are
developing
a
map
gate.
But
all
we're
going
to
do
is
push
the
problem
further
back
onto
macaulay
street
into
the
other
areas
of
of
lincoln
green.
So
we
really
need
to
look
at
the
whole
big
picture
of
because
we've
got
the
hospital
there
as
well
within
saint
james.
H
G
Yeah
I
agree
council,
we
have
introduced
public
parking
schemes
in
your
world,
as
you
were
around
there,
and
we've
also
worked
with
the
hospital
in
regards
to
creation
of
additional
parking
for
their
staff.
We've
also
created
along
further
down
cherry
road,
etc.
More
on
street
pain
display
opportunities
for
staff
and
visitors
to
the
hospital,
but
it
is
a
work
in
progress
and
we
continue
to
review
okay
coaster.
A
K
Thanks
chair
yeah,
just
a
couple
of
things.
First
of
all
just
to
acknowledge
and
celebrate
the
success
of
the
park
and
ride
schemes
they
really
have
taken
off
haven't
then
I
remember
those
early
council
meetings
when
ellen
road
started
and
the
stick
that
the
then
exec
member
were
getting
from
some
sides
of
the
chamber.
K
K
I
know
there's
some
work
around
hudson,
perhaps
expanding
at
punty
station,
but
there
are
a
couple
of
the
sites
again,
sorry
to
be
parochial,
but
there
is
a
site
near
bramley
station
which
is
designated
as
employment
land,
but
isn't
being
used
that
could
be
from
a
park
and
ride
scheme
which
should
also
serve
the
a647
corridor
on
the
investment
that's
going
in
there.
But
actually
the
main
point
I
want
to
raise
is
on
parking
hierarchy
and
disabled
car
parking.
K
I
think
it's
high
time
that
we
utilize
the
technology
available
to
come
up
with
a
way
of
displaying
what
where
the
parking
disabled
bears
are.
Basically
at
the
moment,
it's
a
downloadable,
pdf
type
document
which
isn't
dynamic
in
any
way,
shape
or
form,
and
it's
probably
already
outdated.
K
So
we've
got
all
this
technology
now
we've
got
the
tree,
mapping
ward
boundaries:
you
know
live
interactive
almost
and
we
need
to
do
the
same
for
disabled
parking
and
also
you
could
utilize
when
it's
when
it's
full.
If
there's
any
temporary
closure,
then
what
have
you?
Because
you
know
people
with
some
disabilities-
that's
their
only
option
of
getting
into
leads.
So
I
urge
you
to
progress
that
and
it's
something
nickel
no
has
been
raised
at
our
street
charter
meetings,
which
I've
been
chairing
his
disability
champion.
G
Yes,
council,
look,
we
have.
We
have
done
some
pilot
and
trials
in
the
city
centre
with
a
private
operator
which
places
sensors
in
the
parking
bays,
so
you
can
have
a
real-time
interactive
map
so
particularly
disabled
people.
If
they're
wanting
to
head
into
the
city
center,
we
can
give
an
indicative
area
which
may
be
free
for
them
to
aim
towards
to
park,
conveniently
that
that
again,
unfortunately,
through
kobe,
has
slowed
down
to
some
extent,
but
it
is
something
that
we
want
to
explore.
G
H
Good
morning
and
I'm
afraid
I'm
going
to
be
a
bit
at
provincial
as
well,
we've
been
trying
to
get.
As
you
know,
nick
holbeck
is
really
I
mean
he
couldn't
get
closer
to
the
city
centre
and
now
they're
bringing
the
south
bank
more
and
more
into
holbeck.
H
We
are
getting
totally
clogged
up
with
residents
parking
and,
as
you
know,
people
parking
and,
as
you
know,
when
you
put
residence
park
in
one
place,
all
it
does
is
just
move
it
along,
and
the
road
in
particular,
is
the
holbeck
mall
road
that
about
four
or
five
years
ago
was
going
to
get.
H
What
do
you
call
them
parking
meters,
but
there
was
gonna
charge
like
a
pound
for
eight
hours,
so
we
said
that
you
get
you
just
having
a
revenue
source
rather
than
solving
the
problem,
so
we
suggested-
and
I
keep
suggesting
that
we
want
time
limited
parking,
so
they
can
only
park
there
for
two
or
three
or
four
hours,
which
would
stop
those
that
work
in
the
city
centre.
Now
we
keep
boxing
it
back
to
highways
and
they
keep
batting
it
back
out
into
the
long
grass.
G
G
G
Coming
out
of
the
covid
we're
just
consolidating
all
of
the
feedback
from
the
the
extensive
public
consultation
we
did
on
the
recreations
and
then
we'll
shortly
within
the
next
week
or
two
we'll
be
bringing
those
schemes
forward
to
yourselves
and
your
colleagues
to
discuss.
B
Sir,
now
I
mean
to
be
honest,
because
sometimes
I
feel
that
what
I
raise
about
the
parking
issue,
it
falls
onto
deaf
ears
once
upon
a
time
I
think
it
was
in
2019.
B
Money
was
approved,
and
I've
said
this
on
many
occasions,
and
this
forum
and
other
forums
as
well,
money
was
up
was
improved
closer
to
the
university
areas
to
be
improved
for
the
parking
issues
and
since
then
the
wonderful
officer
that
we
had
was
was
doing
the
scheme.
He
was
moved
to
another
department
and
since
then
nothing
has
happened
with
regards
to
the
scheme
at
all.
Now,
as
you
can
understand,
buddy
people
like
myself
or
all
the
elected
members,
we
are
responsible
to
our
local
residents.
B
If
I
write
a
letter
to
all
the
street
or
everyone
in
the
in
in
the
in
the
locality
and
say
this
scheme
will
be
happening
in
such
a
such
a
time,
two
years
down
the
road
I'm
knocking
on
their
door
and
they're
asking
me
the
question.
I
think
it's
unfair
and
it's
about
time
that
nick
and
his
department
needs
to
to
to
take
some
action.
Another
thing
is
to
do
with
the
parking
services
mark.
B
You've
been
absolutely
fantastic
as
an
officer,
but
then
again
we
are
getting
a
lot
of
complaints
from
our
block
blocker
flats,
where
residents
having
problem
trying
to
use
their
wheelchairs
or
the
push
chairs,
or
whichever
angles
that
you
look
at
it.
When
people
leave
their
cars
parked
on
the
pavements
and
go
to
town
for
shopping
or
either
for
work,
can
we
work
along
with
the
with
the
colleagues
at
the
police
and
see
if
we
can
address
this
particular
issue?
B
But
with
regards
to
the
parking
problem
in
our
ward
is
one
of
the
worst
problem
that
we've
got
in
the
in
the
area.
I
can.
I
can
name
nine
to
ten
different
hot
spots,
where
we
are
having
problem
luck
of
space
for
the
people
to
park
the
vehicles
and
even
though,
if,
if
the
mother
goes
to
a
school
to
drop
her
kids
off
and
by
the
time
she's
back,
someone
has
taken
taken
her
a
parking
spot
and
she
bless
her.
B
She
had
to
park
three
streets
away
from
where
she
lives
and
then,
if
it's
the
parking
residential
area,
she's
gonna
get
the
ticket.
So
I
think
I
think
we
need
to
be
serious
about
the
issues,
especially
having
a
ward
which
is
in
the
in
the
city
center
and
closer
to
the
center
as
well
these
right
now
we
can't
we
can't
go
along
with
this
for
too
long.
Thank
you.
G
Certainly,
the
last
time
I
presented
to
to
the
scrutiny
board
caltech
I
raised
the
shoes
and
I
did
email
him
twice
before
kobe
kicked
in
asking
to
to
meet
on
site
to
walk
through,
unfortunately,
kobe
kicked
in
and
we
were
unable
to
do
so.
G
So
in
march
we
put
a
highway
board
report
forward
for
an
area
based
here
in
council
act,
house
ward.
That
now
enables
us
to
address
those
those
challenging
behaviors
and
and
try
and
restore
some
of
that
residential
parking.
So
we
have
a
scheme.
It's
been
drawn
up
at
the
moment.
We've
done
extensive
surveys,
we're
confident,
there's
a
scheme
there
that
will
address
most,
if
not
all,
of
the
issues,
and
that
will
be
then
going
out
to
local
ward
members
for
consultation
within
the
next
two
to
four
weeks.
B
I
if
I
may
come
back
quickly
chair
and
I
absolutely
understand
what
you
said
twice-
that
you
have
sent
me
email
just
before
the
pandemic
and
then
obviously
pandemic
has
taken.
Can
I
take
the
offer
and
and
can
you
please
resend
us
another
email
and
invite
where
three
ward
members
can
take
you
out
for
a
walk
about
now,
things
are
easing
off
with
regards
to
restrictions
and
and
get
on
with
the
business.
Basically,
so
on
you
know
it's
just
it's
something.
B
I
feel
that
it's
unfair
on
local
residents
who
and
then
the
local
business
as
well.
So
I,
if,
if
you
can
agree
to
meet
up
with
us
and
I'm
more
than
happy
to
take
you
around
to
some
of
the
areas
that
I
feel
that
those
needs
looking
into.
Thank
you
right.
A
I'm
going
to
bring
councillor
hayden
in
at
the
end,
to
basically
pool
everything
together.
So
just
a
couple
of
points
I
would
like
to
make
myself
one
is
least
working.
There
is
a
lot
of
can
well.
Those
of
us
who've
been
around
for
a
while,
aren't
necessarily
confused,
but
the
public
are
confused
as
to
what
is
the
responsibility
of
the
council
to
enforce
and
what
is
the
responsibility
of
the
police
and
certainly
in
my
area,
everybody
understands.
Yellow
lines
are
responsible.
A
Are
the
responsibility
of
mr
jefford
to
to
cover
but
trying
to
get
the
police
to
take
care
of
the
inappropriate
and
inconsiderate
parking
it'd
be
easier
me
trying
to
get
to
the
moon
because
they
don't
seem
to
understand
the
importance
of
it
and
by
continually
batting
back
and
saying,
oh,
it's
up
to
highways
to
come
up
with.
You
know,
introduce
this
order
or
that
order
it
isn't
going
to
work.
So
how
can
we
improve
our
working
relationship
with
the
police
in
general
and
then?
A
Secondly,
in
terms
of
funding,
I
sit
on
a
number
of
plans
panels
and
one
of
the
major
problems
I
see
is
highways
highways
planners,
not
asking
developers
for
money
up
front
to
fund
a
lot
of
these
schemes.
Now
I
think
we
need
to
get
highways
planners
to
be
a
little
bit
tougher
when
the
these
applications
are
coming
forward,
so
that
we
can
secure
funding
to
implement
some
of
those
problems
that
we've
got
into.
A
So
I
don't
know
those
are
the
two
observations
I've
got.
I
don't
know
who
wants
to
answer
on
those
points,
but
if
there's
nobody
going
to
answer,
then
that's
fine.
That's
not
a
problem.
I'll
then
bring
councillor
hayden
in
to
summarize
where
we
are
and
what
she's
heard
so
yeah
anybody
wanting
to
answer
either
of
those
two
points.
I've
raised.
G
I
can
try
a
counsellor
speaking
on
behalf
of
my
colleagues
in
development
control.
I
know
they
do
try
their
best
to
secure
funding
to
to
make
any
form
of
highway
improvement
in
the
area
around
any
development.
It
is
an
opportunity
for
us
to
get
additional
funding
resources
and
I
know
they
do
try
without
going
into
the
technicalities.
I
know
a
lot
of
what
they
can
demand
or
request
or
condition
into
plan
applications
is,
is
all
linked
to
the
scale
of
the
development
itself,
but
I
can
assure
you
we
do
speak
closely
with
colleagues.
G
A
A
If
I
can
do
it,
they
can
certainly
do
it
and
that's
just
a
small
example
of
where
we
can
get
things.
I
know
recently
in
my
area.
Mr
waters
had
wanted
to
get
access
to
some
funding
that
was
left
lying
surplus
but
was
told
very
clearly
by
highways
planners.
No,
you
can't
touch
it.
You
know
mr
waters
had
some
proposals
that
he
wanted
to
try
and
implement.
So
it's
that
leads
to
frustration,
because
the
developers
say
right.
Fine,
we've,
given
you
200
000
pounds.
A
If
you
want
to
spend
that
200
000
pounds
on
other
things,
they're
fine
as
long
as
it's
going
to
the
betterment
of
the
community,
so
we
need
to
have
a
better
working
relationship
with
them
so
that
we
can
actually
utilize
the
funding
that
the
developers
are
willing
to
put
into
the
pot
to
try
and
mitigate
some
of
the
problems
that
they
admit
themselves
that
they
are
actually
causing
locally
anyway.
So
fine.
A
In
that
case,
I
will
leave
the
final
word
in
this
area
to
councillor
hayden,
who
again
is
relatively
new
to
the
portfolio
so
she's,
but
she's
probably
had
enough
time
now
that
she
can
start
biting
back.
N
Thank
you,
chair
yeah,
I
mean
parking's,
a
perennial
problem:
isn't
it
it's
and
you
would
think
it'd
be
one
of
the
things
that
would
actually
get
better
in
the
pandemic
when
more
people
are
staying
at
home?
But
then
I
don't
know
about
anybody
else,
but
in
my
area
the
refuse
trucks
and
things
like
that
trying
to
get
down
certain
streets,
because
people
were
leaving
their
cars
at
home
because
they
were
working
from
home.
A
huge
thank
to
the
service
for
all
their
work,
on
the
various
schemes
and
for
monitoring.
N
I
I
put
my
hand
up
earlier,
because
council
gabriel
I
and
councillor
raikkonen
and
council
actor.
I
have
heard
what
you
said
and
I
will
be
making.
I
I've
made
a
note
of
those
particular
issues,
but
there
are
issues
like
that
all
and
I'm
your
your
wards
are
very
close
to
the
city
centre.
So
we'll
have
a
kind
of
you
know
exaggerated
issues
in
terms
of
because
of
their
proximity
to
the
city
center,
and
we
all
it
doesn't
matter.
N
What
ward
you
are
there
are,
and
especially
around
schools
and
and
counselor
act.
Time
mentioned
the
the
the
school
run
and,
and
things
like
that
and
and
residents
who
live
near
to
schools.
So
there
are
a
number
of
things
that,
as
a
highway
service
that
we
are
undertaking,
such
as
encouraging
more
active
travel
and
school
streets
and
making
it
kind
of
safer
to
have
to
not
have
to
use
your
car
all
the
time
and
therefore
not
have
to
park
it
somewhere,
especially
in
the
city
center.
N
So
it's
I
I
I
hear
I
hear
it
and
I
I
empathize.
I
have
very
similar
problems
if
different
to
the
city
center
awards
in
in
my
own
ward
and
and
indeed
where
I
live
as
well.
So,
but
in
terms
of
the
public's
perception
of
the
police-
and
I
often
don't
understand
what
the
police
can
enforce
and
what
highway
of
parking
services
enforce.
And
so
I
think
that's
something
we
need
to
get
better
at
communicating
and
in
working.
N
I
really
work
in
relationship
with
the
with
the
police
as
well
to
because
that
inconsiderate
and
inappropriate
parking
actually
causes
huge
problems
in
our
in
our
communities.
So
take
that
on
board,
as
well
as
well
as
working
with
developers
to
yeah
trying
to
get
as
much
mitigation
as
we
possibly
can.
So.
Thank
you
and
thank
you
for
all
your
comments
and
to
and
to
the
team
today
and
for
their
work
year
in
year
out.
M
Yeah,
just
on
the
I
mean
we
we
get
in
terms
of
parking
enforcement.
You
know
I
mean
I
I've
got
a
message
from
resident,
apparently
government
just
this
morning
at
school
in
my
world,
and
I
know
that's
the
case
around
the
city
as
well,
where
people
parents
in
particular
went
from
picking
and
dropping
kids
at
schools.
You
know
parking
just
anywhere
and
everywhere
and
it's
a
particular
issue
and
I
think
when
it
comes
to
enforcement,
it's
difficult.
We've
only
got
so
many
bodies.
M
So
many
you
know
officers
who
can
actually
you
know
stretch
ourselves
around
the
city,
city
center
and
areas
around
city
center
like
london
without
remain
a
particular
challenge,
and
then
you
know
sort
of
branching
out
to
all
the
all
the
schools
or
many
about
100
schools.
I
think
which
seemed
to
be
a
challenge
is
is
is
but
a
lot
of
times
it's
not.
M
We
can
only
enforce
when
it's
yellow
lines
or
signs
people
are
parking
anything
other
than
that
if
it's
obstruction
or
payment
parking
all
that
or
parking
on
a
corner
or
something
like
that
where
then
it
is
the
police-
and
I
think
that's
that
probably
work,
you
know
we
need
to
do
in
our
own
boards
with
the
police,
where
occasionally,
where
there's
a
you
know,
pcso
could
actually
maybe
do
a
walk
around.
You
know
as
they
are
out
and
about
at
the
particular
time
of
the
day.
M
So,
but
you
know
going
back
to
the
original
point
just
so
much,
and
even
if
I
I
think
you
know
it's
a
difficult
one,
you
know
with
the
highlights
platinum,
you
know,
which
tend
to
be
all
council
and
council
reagan
said
early
on.
There's
no
quick
fix,
there's
no
easy
fix
as
well.
I
think,
with
with
an
increase
of
car
ownership
and
more
and
more
cars
actually
parked
at
home
and
more
people,
working
from
home
is
is,
is
is
going
to
be
a
challenge
and
and
and
spaces
are
at
a
premium.
A
That's
right,
thank
you.
I
mean
I
would
you
know
without
analyzing
the
discussion
too
much.
We
need
to
bear
in
mind
that,
certainly
in
a
number
of
areas
now
there
is
only
one
pcso
left
and
how
they
are
going
to
get
when
when
there's
three
shifts
to
be
covered
in
a
day,
so
how
they're
going
to
get
round,
because
if
they
were,
if
they're
on
for
the
school
shift
in
the
morning,
the
chances
are
their
shifts
will
finish
by
the
time
it's
the
working
time
at
night,
so
it
makes
it
very
difficult.
A
So
I
do
think
we
need
to
get
a
good
relationship
going
with
the
police
to
try
and
see
what
we
can
work
together,
because
we
can't
expect
them
to
be
working.
You
know
the
pcsos,
you
know
nine
ten
eleven
hours
because
of
covering
the
various
peaks
and
troughs
that
we've
got
throughout
the
day.
But
personally
can
I
thank
the
officers
for
presenting
this
paper
and
sending
it
through
to
us.
We've
got
here.
A
I
think
some
information
that
we
can
use
to
our
advantage
as
elected
members,
because
it's
in
writing
here
we've
had
a
number
of
suggestions
made
today
which
have
hopefully
been
minuted
so
that,
for
example,
council
gabriel,
can
get
the
work
done
that
she's
been
after
for
some
time.
A
So
can
I
thank
the
officers,
and
can
I
finally
again
hopefully
that
kate
morris
has
heard
what's
been
said
and
if
she
gets
her
feet
further
underneath
the
table,
she
can
start
coming
up
with
some
strategies
to
address
a
number
of
the
issues
and
concerns
that
have
been
expressed
by
scrutiny
today.
So
thank
you
all
very
much
and
thank
you
for
your
attendance
right
item.
Nine
sources
of
work,
rebecca.
D
Hi,
chad,
the
this
report
sets
out
possible
sources
of
work
to
inform
the
the
scrutiny
boards
work
programme
for
the
year
ahead.
I
don't
know
whether
you
want
to
take
it
in
conjunction
with
the
following
item,
which
provides
a
draft
work
program
for
the.
D
Apologies
that
draft
work
schedule
sets
out
the
work
requests
that
have
come
into
the
board.
Thus
far,
council
anderson
has
had
a
number
of
converse
conversations
following
a
gender
publication,
so
this
draft
will
be
updated
in
light
of
those
members
will
notice
at
the
bottom
of
the
draft
schedule.
There
are
a
number
of
unscheduled
items.
Those
requests
that
have
come
in
that
have
yet
to
be
have
yet
to
be
timetabled,
but
are
there
for
member
reference?
D
A
A
So
what
I
would
like
you
to
do
is
if
you
can
have
a
look
at
those
reports
that
becky's
just
referred
to
and
if
you
have
any
comments,
send
them
back
to
her
or
to
me
so
that
they
could
be
fed
in
so
that
we
can
look
and
see,
because
in
the
pre-meeting
that
we
had,
one
member
came
up
with
a
suggested
potential
area
of
work.
So
again
that
was
formally
recognized
by
becky,
so
she's
going
to
try
and
get
a
position
paper
on
that
particular
issue.
A
So
we'll
we
need
to
work
collegiately
in
getting
things
through.
The
only
thing
I
would
bring
to
your
attention
is
the
anti-social
use
of
fireworks
report.
Has
anybody
got
any
concerns
about
it?
We
can't
formally
approve
it
until
we
meet
in
person,
but
are
there
any
concerns
that
anybody
has
about
that
particular
report?
K
Yeah
just
very
quickly,
obviously,
as
a
returning
member
to
this
board,
I've
not
had
sight
of
that.
I
don't
I'll
be
honest.
I
don't
check
every
scrutiny
board's
work
over
the
last
three
years
or
so
having
other
things
to
attend
to
so
I'd
appreciate
that
that
work,
because
I'm
sure,
like
many
members
who
got
a
lot
of
lobbying
about
planning,
fireworks
and
the
like
over
in
the
run-up
to
bonfire
night,
so
yeah
like
sight
of
that,
please
tell
me.
A
Hopefully
it's
on
page
183
of
your
papers,
but
I
say
hopefully
because
we
never
know
where
it
is
or
or
whether
it's
electronic
copies
or
misplay,
but
you
should
hopefully
find
it
it
it
there
counselor
richie,
if
not
becky,
will
get
it
to
you.
A
Clearly,
it's
not
a
problem,
so
with
that
said,
the
next
meeting
we
will
be
having
is
on
the
15th
of
july
now,
because
of
what
boris
has
said
at
the
beginning
of
the
week.
At
the
moment
it
I
don't
know
how
we're
going
to
deal
with
it,
because
we've
got
a
meeting
of
scrutiny
chairs
next
week
to
try
and
resolve
this,
and
as
you're
aware,
I
spoke
to
all
of
you
or
most
of
you
to
get
your
views
on
what
your
preferred
route
would
be
depending
on
what
decisions
are
absolutely
urgent.
A
If
it's
approval
of
the
minutes,
fine,
I
think
that
can
be
deferred
so
that
we
can
make
that
decision
at
some
time
in
the
future
as
long
as
we've
commented
on
them,
so
I'm
more
minded
to
probably
continue
with
the
remote
meeting
in
july
unless
there
are
any
decisions
that
we
have
to
make
as
a
board,
but
I'm
certainly
not
aware
of
any
at
this
stage,
because
the
only
one
that
I
know
of
would
have
been
the
use
of
the
fireworks
well,
we
can
delay
that
a
little
bit
further.
A
We
can
then
it's
just
the
formal
passing
of
it.
So,
presumably
becky
can
we
start
sending
out
that
fireworks
report
to
various
people.
So
now
that
we've
we've
done
it.
D
Yeah
as
long
as
the
board
is
happy-
and
everyone
has
the
sort
of
previous
people
who've
been
involved,
who
may
no
longer
be
on
the
board,
also
had
the
the
the
copy
on
email
back
in
april,
as
did
the
exec
member
and
the
chief
officer.
So
if
everyone's
happy
with
it,
I
will
send
that
out
as
requested
to
mps
etc.
A
Good,
that's
fine!
Thank
you.
So
thank
you
all
very
much
for
your
attendance
today
and,
as
I
say,
I
do
apologize
for
going
over
the
usual
two
hours,
those
of
you
who
have
been
on
my
scrutiny
board
beforehand.
Yes,
council
gable,
yes
or
no.