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Description
In our final episode on our series on the intelligent intranet, we’ll discuss how to drive adoption and engagement and share frameworks for measuring your success. Before you launch, you’ll want to have an adoption plan to ensure you make employees aware of the intranet, and how you’ll drive regular engagement.
Video presenters:
• Michael Holste – Product Marketing Manager, Microsoft | @Mike_Holste
• Matt Wolodarsky – Sr. Program Manager, Microsoft | @mwolodarsky
• Ian Doyle – Head of Employee Experience Engineering, Standard Bank
• Jenine De Klerk – Sr. Group Digital Enablement and Platform Management, Standard Bank
Learn more about alignment guidance from https://resources.techcommunity.microsoft.com/intelligent-intranet/engage/
Supporting materials:
• SharePoint Adoption Playbook - https://aka.ms/SharePoint-Adoption-Playbook
• SharePoint Adoption Campaign Project Plan - https://aka.ms/SharePoint-Communication-Plan-Template
• SharePoint Training Plan - https://aka.ms/SharePoint-Training-Plan-Template
Learn more:
• Full Intelligent Intranet Web Series playlist at https://www.youtube.com/playlist?list=PLR9nK3mnD-OVZXR9UCcw9UT59EPCt9ELD
• The Intelligent Intranet Guidance at: http://aka.ms/intelligentintranet
• Learn more about the Microsoft 365 Patterns and Practices community at: http://aka.ms/m365pnp
• Visit the Microsoft 365 Patterns and Practices community YouTube channel: https://aka.ms/m365pnp-videos
A
A
So
how
do
we
drive
users
to
our
new
sharepoint
site
and
then,
of
course,
we're
going
to
bring
back
our
friends
at
standard
bank
who've
recently
been
through
this
process
and
can
share
some
words
of
wisdom
that
you
won't
want
to
miss,
but
before
we
get
started,
I
want
to
take
a
moment
and
congratulate
you
for
your
progress
and
how
far
we've
come
since
we
started
this
web
series
building
out,
your
intranet
is
no
easy
feat,
but
you've
done
it.
Alright,
everyone
it's
time
to
get
started
with,
engage,
that's
right.
A
You've
taken
all
the
necessary
steps
to
get
us
to
this
point
in
the
journey.
You
have
explored,
what's
possible,
aligned
your
key
stakeholders
and
implemented
a
new
design
and
outline
so
now
we're
going
to
focus
on
how
you
engage
your
users
and
today,
you'll,
walk
away
with
tactics
and
strategies
to
help
you
adopt
your
company
internet,
show
the
impact
of
your
internet
insights
and
evolve
your
internet
over
time.
A
B
B
So
here's
how
I
like
to
level
set
it's
human
nature
for
us
all
to
be
resistant
to
change.
It's
no
different
with
technology.
We
see
on
the
slide
here
the
cio
executive
board
from
some
surveying.
They
did
discovered
that
only
34
of
end
users
were
willing
to
use
a
new
technology.
Their
I.t
department
was
rolling
out
to
them.
Now
this
isn't
internet
specific.
It's
not
sharepoint
specific.
B
This
is
any
new
technology,
there's
just
this
built-in
resistance
that
people
have
to
to
change,
and
so,
when
it
comes
to
rolling
out
any
new
technology,
we
have
to
be
planful
about
specific
activities
and
investments
that
we're
going
to
make
to
drive
adoption
of
our
internet,
and
we
just
can't
ignore
the
people
side
of
this
change
all
right.
So
let's
get
tactical
and
talk
about
two
specific
activities,
reach
and
stickiness
that
you
can
use
to
drive
engagement
and
adoption
of
your
intranet
to
begin.
C
B
Secondly,
is
you'll
want
to
make
your
landing
page
a
home
site,
as
we
learned
earlier
by
doing
this
by
making
landing
page
a
home
site
it
be.
Your
intranet
becomes
much
much
more
accessible
from
by
your
end
users.
In
fact,
it's
done
in
two
specific
ways
from
the
dedicated
home
button
and
users
within
their
mobile
app
will
be
able
to
with
one
touch
access
your
intranet
for
people
who
are
working
at
their
desktop
in
one
of
the
web,
apps,
maybe
doing
their
outlook
mail.
B
The
intranet
will
always
be
one
click
away
as
well,
so
across
the
office
365
suite
of
apps,
the
intranet
will
be
very
easily
accessible
and
then,
finally,
as
more
and
more
people
work
within
microsoft,
teams,
you'll
want
to
bring
your
intranet
into
teams.
So
it's
in
the
flow
where
they're
spending
the
majority
of
their
work
time
having
the
internet
as
one
of
the
tabs
in
teams
makes
it
very
very
easy
for
them
to
access,
and
you
don't
have
to
get
them
to
switch
contacts
to
go
view.
B
B
So
we've
been
talking
about
a
lot
of
different
tactics
to
drive,
engagement
and
adoption
of
your
intranet,
and
the
good
news
is.
Is
we
have
a
number
of
different
templates
that
you
can
use
that
are
accessible
on
this
site?
To
build
your
own
adoption
plan
or
your
own
adoption
timeline,
and
so
I
wanted
to
just
spend
a
moment
walking
you
through
each
of
those
artifacts
so
that
you
can
use
them
yourself.
B
So
let's
take
a
look
at
that,
so
the
first
resource
that
we're
going
to
take
a
look
at
here
is
a
sharepoint
adoption
plan
template
and,
as
you
open
it
up,
you'll
find
that
there
are
two
main
sections
one
about
awareness
and
the
second
is
around
training
and
I'm
just
gonna
walk
through
this
fairly
quickly
and
just
highlight
some
of
the
key
pieces
of
content
that
you're
going
to
find
here.
So,
for
example,
we've
put
together
this
awareness
plan
of
different
activities
that
you
can
do
pre-launch
at
launch
and
post
launch.
B
You
want
to
take
some
time
to
familiarize
yourself
with
some
of
those
activities.
We've
got
a
number
of
different
templates
that
you
can
use
as
part
of
your
launch
effort,
including
email
templates
for
a
teaser
campaign.
We've
got
posters
news
templates,
a
whole
tips
campaign,
so
lots
of
good
stuff
that
you
can
just
edit
and
slap
your
own
logo
on
and
then
you've
got
something
that
you
can
send
out
to
to
your
users.
B
So
there's
a
set
of
go
do's
with
pointers
to
where
you
can
find
the
resources
to
do
these
things.
So,
for
example,
the
first
go
do
that
you
should
be
thinking
about,
for
your
awareness
campaign
is
to
plan
the
campaign
itself
and
in
fact,
we've
got
a
template
that
can
help
you
with
that.
So
take
a
look
at
those
and
use
the
resources
to
go.
Do
those
recommended
steps
as
part
of
your
awareness
campaign.
B
We've
provided
a
sample
project
plan
activities
to
be
done,
pre-launch
launch,
post
launch
and
then
the
go
do's
for
your
training
is
to
develop
the
plan.
And
again
we've
got
a
template
that
you
can
use
to
help
you
build
that
training
plan.
We've
also
got
a
deck
that
you
can
use
to
train
the
trainer
who's
going
to
go
out
and
train
end
users
in
the
organization
about
sharepoint
and
about
the
intranet
and
then.
B
and
then
I'll
leave
you
to
find
some
of
the
other
quick
start
guides
and
other
resources
that
are
listed.
But
that's
what
you're
going
to
find
in
the
adoption
plan.
There
are
some
next
steps.
I
do
want
to
call
your
attention
to
building
the
project
plan,
because
that,
in
fact,
is
the
last
resource
that
we're
going
to
be
taking
a
look
at
that.
I
do
recommend
you
use
for
your
adoption
planning,
and
so
we
try
to
make
it
as
easy
as
possible
plug
and
play
for
you
to
build
an
adoption
plan.
B
B
Some
of
these
things
won't
make
sense
for
your
organization
or
certain
things
might
be
missing,
and
then
you
can
assign
an
owner
a
due
date
and
keep
status,
and
so
definitely
from
a
project
planning
perspective.
This
is
a
pretty
comprehensive
adoption
plan
that
I
think,
will
help.
Give
you
a
really
quick
start
in
putting
your
adoption
plan
together
for
your
your
rollout
with
that.
I.
C
B
You'll
find
that
you
we're
giving
you
the
resources
to
be
successful
in
driving,
engagement
and
adoption
of
your
intranet.
So
good
luck
with
your
adoption
planning
efforts
and
now
we're
gonna,
listen
in
on
janine
and
ian
from
standard
bank
who
are
going
to
share
with
us
some
of
the
best
practices
and
learnings
they
had
from
their
own
engage
phase
janine
and
ian
thanks
for
joining
us
again.
C
D
B
Intelligent
intranet
journey,
the
challenges
that
you
faced
along
the
way
how
you
aligned
with
your
stakeholders,
the
design
process
you
went
through
how
you
built
and
implemented
so
now
we're
at
the
stage
where
the
culmination
of
all
this
work
allows
you
to
kind
of
reveal
to
your
employees
into
the
to
the
organization,
this
great
internet
that
you've
built
I'd
like
to
hear
from
you
how
you
went
about
measuring
the
impact
of
of
this
internet
within
your
organization.
Janine.
Do
you
want
to
share
a
little
bit
about
that.
C
So
there's
obviously
general
usage
reporting
that
we
we
have
on
our
sites
or
on
the
complete
environment,
so
return
visits,
etc.
So
your
your
general,
what
we
call
vanity
stats,
but
the
real
measure
of
how
we
consider
the
sites
or
sections
or
the
pages
on
whether
they
they're
successful,
is
whether
our
users
are
actually
engaging
with
the
content
and
taking
business
actions
on
the
outcomes
that
we
set
for
those
for
those
pages
or
sections.
C
Our
employees
are
complaining
of
email
fatigue,
for
instance,
so
how
are
different
areas
utilizing
what
we've
built
out
for
them
to
change?
The
the
culture
and
how
they
operate
as
a
result
of
that.
Obviously,
some
areas
are
better
at
adopting
the
platforms
and
functionality
that's
built
out
for
them
than
others.
You
have
to
look
at
areas,
readiness
and
your
you
define
define
that
through
through
a
process
of
of
engaging
with
them
and
onboarding
them,
and
and
changing
change
management
processes
and
so
on.
So
I've
got
a
an
example.
C
They
they've
just
taken
it
and
run
with
it,
whereas
these
other
areas
that
shall
remain
unnamed
that
are,
are
really
struggling
with
with
with
adoption
and
and
getting
getting
the
the
staff
bases
or
they.
You
know
their
staff
basis
to
to
really
own
and
take
on
this.
This
change
in
culture
and
so
on,
and
that,
I
guess
is,
is
the
real
crux
of
how
you
measure
an
internet
is
how
it
is
changing
the
way
areas
within
the
organization
operate.
C
Yes
matt,
so
our
delivery
methodology
is
is
agile.
It's
actually
a
little
bit
of
wear
gel.
I'm
gonna
write
a
book
about
it,
a
little
bit
of
waterfall
and
and
a
lot
of
agile
and
tried
in
there
but
yeah
it.
It
does
mean
that
we
are
continuously
tweaking
existing
as
well
as
building
out
new
functionality
to
answer
to
what
we
learn
in
a
and
we
do
it
in
a
modular
way.
C
So
so
it
answers
to
their
to
their
needs,
but
it
either
grows
or
evolves
et
cetera.
So
we
we
do
that
and
then
doing
it,
building
out
and
constantly
evolving
and
tweaking
and
building
out
in
a
modular
way
that
this
ensures
that
that
the
scalability,
through
a
central
repository
of
components
that
can
be
added
to
all
our
platforms
as
and
when
relevant,
so
matt
we're
a
very
small
team
and
we've
had
we've
breathed
in
and
breathed
out
in
terms
of
resources.
C
So
because
we're
a
smallish
team,
we
have
to
pull
the
items
off
our
backlog
that
will
have
the
most
impact
and
solve
for
the
most
dire
needs.
First,
so
it's
the
it's
the
small
ones
that
that'll
have
the
the
biggest
and
longest
impact
and
and
solution
outcomes
and
outputs.
So
this
makes
it
even
more
important
to
solve
once
for
for
many
and
we're
playing
the
long
game
here,
solving
through
small
steps.
Now
for
the
long-term
value.
C
We
we
often
laugh
in
our
in
our
team
and
say
this
is
job
for
life.
We've
got
a
job
for
life
because,
as
we
as
we
learn
and
as
there's
more
more
technology
being
released
from
from
microsoft
and
all
over
the
place,
and
as
we
learn
there's
just
always
more
and
more
and
more
and
more
more
being
asked
of
us
from
from
the
organization
as
well
as
we
release
to
their
needs.
You
know
more
and
more
people
are
coming
to
us
and
asking
for
us
to
to
assist
and
help
them.
B
Thanks
janine,
it
definitely
sounds
like
you
and
your
team
rose
to
the
challenge.
So
today
we've
spoken
a
lot
about
measurement,
I'd
like
to
turn
and
now
talk
about
adoption
and
ian.
If
I
could
bring
you
into
that
conversation,
it
would
be
great
to
hear
some
of
the
tactics
that
that
you
use
to
drive
end
user
engagement
and
adoption
of
your
intranet.
D
D
We
definitely
wanted
leaders
to
take
their
communications
first
in
into
the
into
the
internet
to
make
sure
that
we'd
reduced
the
spam
through
through
email,
and
we
know
that
email
doesn't
always
get
read
as
efficiently
as
possible
and
therefore
pushing
information
first
and
if
you're
going
to
see
it,
it's
going
to
be
through
the
internet.
It
was
was
one
key
thing
and
and
often
trying
to
get
behaviors
to
go
there
from
from
a
leadership
point
of
view.
D
But
the
third
one
was
probably
more
around
the
sort
of
personal
nudges
for
for
employees
and
how
do
we
get
employees
to
take
this
sort
of
transition
of
going
from
the
old
ways
of
accessing
content
to
the
new?
We
did
it
in
different
ways
and
then
say:
guerilla
tactics
such
as
site
takeovers.
We
had
this
site
landing
page.
D
That
says
you
can
choose
to
go
to
the
old
one
with
a
very
small
route
to
go
there
or
you
can
try
the
latest
and
greatest
in
terms
of
this
new
platform
and-
and
we
definitely
got
guys
encouraged
to
go
that
way.
There
was
a
point
in
time
when
we
ultimately
switched
off.
It
really
wasn't
hard
because
that
transition
had
been
made
and
we
we
kept
on
encouraging
people
to
kind
of
look
at
the
new
cool
internet
and
and
and
that
seemed
to
have
worked
for
us.
D
So
I
think
the
key
thing
here
was
you're
using
a
multi-faceted
approach
and
what
worked
for
us
may
not
work
in
other
organizations,
but
just
try
and
look
at
it
from
from
the
layers
of
of
from
the
top
from
the
bottom
and
and
in
the
ecosystem,
where
people
actually
operate
and
across
those
dimensions.
We
found
that
worked.
B
We've
covered
a
lot
over
the
course
of
the
last
four
episodes.
You've
shared
a
lot
of
insight.
I
was
wondering
just
to
kind
of
wrap
things
up
and
have
you
impart
your
wisdom
on
one
piece
of
advice
that
you
would
pass
to
those
that
are
listening
and
are
just
getting
started
with
with
their
internet,
and
we
can
start
with
yourself.
D
Probably
the
single
piece
of
advice-
I'd
offer
is
don't
be
afraid
to
get
rid
of
stuff.
Get
use
this
mechanism
as
a
vehicle
to
spring
clean
data,
has
finite
value
over
a
lifespan
and
taking
old
into
the
new
adds
very
little
value.
So
if
there's
one
piece
of
advice
be
quite
tough
and
brutal
on
what
you
choose
to
bring
into
your
new
landscape,
that
would
be
it
and
all
the
best
for
your
journey.
We
wish
you
well.
B
C
Mata,
I
would
say,
be
kind
to
yourself
and
your
team,
I
think,
have
the
end
goal
in
sight,
but
you
have
to
know
that
things
will
change
and
you
need
to
be
open-minded
enough
to
adapt
to
anything.
That
comes
your
way
and
yours,
your
world,
your
work,
environment,
your
technology,
everything
changes
and
it
changes
all
the
time
at
a
rapid
pace.
B
C
D
B
So
I
loved
going
through
that
entire
journey
with
my
friends
at
standard
bank
and
especially
the
wisdom
that
they
left
with
us,
both
janine
annie
and
at
the
end
of
the
interview-
and
I
hope
you
you
were
able
to
catch-
that
they
talked
a
lot.
Obviously
about
reporting-
that's
very,
very
important
in
terms
of
proving
out
the
impact
that
your
internet
is
having,
as
well
as
finding
areas
that
you
can
improve
upon
it's
this
ongoing
iteration
that
janine
spoke
to.
B
There
is
also
a
site
usage
report
that
will
be
available
for
your
intranet
landing
site
or
any
of
the
other
sites
that
make
up
your
overall
intranet,
so
definitely
use
those
they'll
give
you
some
good
basic
insight,
but
to
take
it
to
the
next
level.
There
is
a
microsoft,
365
usage
analytics
pack
that
is
powered
by
power
bi,
and
it
gives
you
additional
flexibility
to
visualize
this
usage
data
to
analyze
it
and
different
cuts,
as
well
as
to
create
your
own
custom
reports.
B
A
Thank
you
matt
and
a
huge
thank
you
as
well
to
ian
and
janine
from
standard
bank
who've
been
so
awesome
about
sharing
their
internet
journey
publicly
so
that
we
could
all
learn
from
it.
But
now
we
have
some
action
items
for
you.
First,
we
want
to
determine
what
you
will
be
measuring
for
success
and
then
how
you'll
be
measuring
that,
so
it's
been
wonderful
to
have
you
all
along
this
journey
with
us.
These
four
stages
have
been
a
lot
of
fun
for
me.
A
I
hope
it's
been
fun
and
informative
for
you,
but
it
doesn't
stop
here.
We
have
countless
resources
to
help
and
support
you
along
your
journey.
We
have
a
new
dedicated
portal.
We
have
social
media
and
tech
community
forums
where
you
can
ask
microsoft
professionals,
as
well
as
the
mvp
community
and
the
rest
of
the
sharepoint
microsoft
365
community.
Your
questions
get
help,
learn
best
practices
and
tips,
and
we
have
a
ton
of
new
dedicated
downloads
and
webinars
and
resources
to
help
your
organization
every
step
of
the
way.