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From YouTube: 2/24/2021 - Senate & Assembly, Subcommittees on Public Safety, Natural Resources and Transportation
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A
Thank
you
good
morning
and
welcome
to
the
public
safety,
natural
resource
transportation,
joint
subcommittee.
We
we
will
start
by
asking
the
secretary
to
please
call
the
roll.
C
D
E
C
C
I'm
sorry
chair
dennis
sorry
for
the
interruption.
Were
you
asking
for.
A
A
Just
a
reminder:
everybody
remain
muted
when
you're
not
talking
and
if
you
have
a
question,
just
put
it
in
the
chat.
If
you,
if
you'd
like
to
ask
a
question,
also
our
before
we
begin,
I
want
to
explain
how
the
virtual
committee
meetings
work,
as
you
know,
we're
currently
close
to
the
public,
and
so
all
committee
meetings
will
be
held
virtually
meaning,
meaning
committee
member
staff
and
everyone
else
will
participate
either
through
zoom
conference
or
by
telephone.
However,
there
are
various
ways
members
of
the
public
can
engage
with
us
and
participate
throughout
the
process.
A
As
in
previous
sessions,
all
committee-related
information
is
available
on
the
nevada,
electronic
legislative
information
system,
or
we
like
we
call
it
nellis,
which
is
accessible
from
the
legislature's
website
for
ways
to
engage
with.
The
committee
is
to
register
to
participate
through
the
new
nellis
system,
which
places
you
in
line
to
testify
on
a
bill
or
provide
public
comment.
A
Submitting
written
testimony
to
us
through
email,
address
or
fax
listed
on
the
agenda
share
your
opinion
via
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legislature,
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online
through
nellis
or
on
the
legislatures
youtube
channel
during
the
2021
legislative
session.
To
testify
on
a
bill
or
provide
public
comment,
members
of
the
public
must
first
register
for
the
meeting
you
would
like
to
participate
in
and
their
the
committee
meetings
are
listed
in
several
places
in
dallas
and
you
can
simply
click
to
participate
and
it'll.
A
Ask
you
for
the
information
you
need
to
register
and
just
to
note
that,
while
meeting
registration
is
required
participate,
it
does
not
guarantee
you'll,
be
able
to
speak
similar
to
previous
sessions.
Testimony
and
public
comment
may
be
limited
due
to
time
constraints
when
you're
on
the
phone
line.
Please
pay
attention
to
which
bill
is
being
considered.
Follow
verbal
prompts
provided
with
bps
that
you
know
which
keys
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press
and
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will
call
on
you
to
speak
by
the
last
three
digits
of
your
phone
number.
A
F
Good
morning,
chair
dennis
members
of
the
committee
for
the
record,
my
name
is
julie.
Butler
director
of
the
department
of
motor
vehicles
with
me
today
is
stew
taran,
my
deputy
director
and
several
division
administrators
to
present
their
individual
budget
accounts.
Today,
the
department
will,
I
will
be
starting
with
presenting
the
director's
office
budget,
account
4744..
F
The
director's
office
establishes
the
policies
and
directs
and
controls
the
operations
of
the
seven
divisions
that
make
up
the
department
of
motor
vehicles.
The
office
also
provides
key
support
functions,
including
information
security
and
human
resources.
The
director's
office
has
19,
authorized
full-time
equivalent
employees
and
is
located
in
carson
city.
F
I'd
like
to
highlight
the
following
decision
units
in
this
budget
account
for
the
subcommittee's
consideration
decision
unit
e605
eliminates
one
vacant
public
information
officer
position
as
a
cost-saving
measure.
The
duties
of
this
position
have
been
absorbed
by
others
within
the
department
and
will
be
further
streamlined
by
purchasing
the
records
request.
Software
in
decision
unit,
e-243
decision
unit,
e-243,
request,
6705
dollars
in
fiscal
year,
22
and
6
190
in
fy
23
to
share
a
software
as
a
service
description
to
the
gov
qa
platform
within
the
dmv
records
budget.
F
F
F
Currently,
the
department
is
only
able
to
guess
at
such
metrics
and
runs
the
risks
risk
of
requests
falling
through
the
cracks
because
of
different
channels
through
which
the
requests
are
received
and
the
manual
method
of
responding
decision
unit
e729,
requests,
8789
dollars
in
each
year
of
the
biennium
to
fund
microsoft,
office
365
licenses
for
all
staff
in
the
director's
office.
This
is
per
enterprise,
I.t
services
initiative
to
have
all
executive
branch
agencies
on
the
same
platform.
F
Finally,
e-901
requests
to
transfer.
Excuse
me
request
to
transfer
a
software
license
from
the
director's
office
to
the
field
services
division
to
align
the
use
of
that
software
license
with
the
division
that
benefits
from
the
license.
That
concludes
my
presentation
on
the
director's
office
budget.
Account
4744,
I'm
happy
to
answer
any
questions
that
the
committee
may
have.
A
C
Absolutely
thank
you,
chair
dennis
good
morning,
director
brother.
How
are
you
doing
this
morning
I,
but
what
I'm
concerned
with
is?
Could
you
choose
talk
about
the
the
recent
trends
for
highway
fund
revenue
and
how
those
projections
for
the
the
by
any
more
developed.
F
Thank
you
senator
brooks
through
your
chair,
dennis
to
you
senator
brooks
we
in
terms
of
the
department's
revenue,
the
coven
19
pandemic
and
the
resulting
office
closures
have
obviously
had
a
pretty
substantial
impact
on
the
department's
revenue
collections.
Total
revenues
collected
for
fiscal
year
20
were
down
4.76
overall
compared
to
fiscal
year.
F
19
actuals,
it
might
have
been
worse,
but
the
department
devised
a
method
for
applying
revenues
collected
in
fiscal
year,
21
back
to
fy20
and-
and
this
is
in
cases
where
maybe
maybe
a
person's
vehicle
registration,
for
example,
expired
in
june,
but
they
couldn't
get
in
into
the
office
until
say,
maybe
august.
Well,
really,
we
should
have
realized
that
revenue
back
in
june,
so
we
devised
this
method
to
kind
of
move
the
money
between
the
fiscal
years.
F
What
that
helped
us
to
do
was
to
bolster
fy
20
collections
and
and
realize
more
of
the
revenue
in
the
appropriate
time
period,
and
it
also
allowed
us
to
get
more
accurate
actuals
year
to
date
for
fiscal
year
21..
F
We
are
projecting
another
decrease
of
approximately
3
percent
2.96
percent
to
be
exact
below
fy
20
actuals
for
fiscal
year
21.
For
a
total
projected
collection
of
1.48
billion,
this
decrease
that
we're
projecting
is
largely
due
to
that
movement
of
the
money
between
the
fiscal
years
that
I
that
I
talked
about
just
a
bit
ago.
F
So
we
are
projecting
in
fiscal
year
22
a
very
slight
decrease
in
revenues
followed
by
an
essentially
flat
projection
in
revenues
for
fiscal
year,
23
a
slight
percent,
a
slight
percentage
increase,
0.16
percent,
but
but,
for
all
intents
and
purposes,
essentially
flat,
so
maybe
seeing
maybe
seeing
some
relief
toward
the
latter
end
of
the
next.
C
Biennium
excuse
me,
thank
you,
and
I
know
that
that
in
in
march
I
guess
it
is
march
of
this
year
there
there
will
be
updated
projections
for
revenues
and
if
you
see
an
increase
in
those
updated
projections,
have
you
identified
a
list
of
cuts
that
you
would
like
to
restore
and
and
if
so,
could
you
please
provide
those
to
lcb
and
this
committee
so
that
we
can
take
those
considerations.
F
Thank
you
through
you,
chair,
dennis
to
senator,
brooks
we
we
will
be
updating
our
revenue
projections
in
march
and
providing
those
the
department
has
historically
done
that
for
for
finalization
of
budgets
that
rely
on
highway
fund
revenue.
We
will
be
doing
that
this
time
if
we
identify
or
if
those
projections
look
better
than
they
do
right
now
or
better
than
we
submitted
our
budget,
we
would
work
with
the
governor's
finance
office
to
prioritize
things.
C
Thank
you,
and,
and
obviously
we
want
to
have
the
justifications
for
those
those
decisions
when
you
submit
that
just
for
our
review.
So
I
appreciate
that
absolutely.
A
A
G
Muted,
all
right,
I'm
up
now
I
push
the
spacebar.
It
usually
takes
me
off
temporary,
but
it
doesn't
seem
to
sometimes
it
doesn't
work.
Thank
you,
mr
chair.
Just
a
quick
question.
I'm
getting
calls
from
some
people
miss
butler
that
are
reflecting.
They
either
didn't
get
the
reminder
or
they
failed
to
register
their
vehicle
last
year
and
now
they're,
seeing
significant
penalties.
G
How
much?
What
kind
of
a
trend
are
we
seeing
now
and
is
that
going
to
recover
some
of
it?
Some
of
the
horror
stories
I'm
getting,
of
course
are
you
know
they're
getting
charged
three
times
as
much
because
they
clearly
didn't
all
of
a
sudden.
They
pulled
their
registration,
they
realized.
It's
been
expired
for
a
year
and
they've
got
a
huge
penalty
in
place,
even
though
they
couldn't
access
the
office.
F
We
are
seeing
some
some
individuals
face
some
penalties
before
failure
to
timely
register.
In
most
cases,
a
simple
vehicle
renewal
can
be
completed
online
for
for
the
majority
of
people
now,
realizing
that
that
the
constituents
you
represent
are
in
more
of
the
rural
areas
might
not
have
that
internet
connectivity.
F
There
may
be
some
challenges
there.
We
have,
depending
on
the
situation
and
the
circumstances,
my
field
services
personnel
are
kind
of
addressing
this
on
a
case-by-case
basis
for
those
really
in
in
more
of
the
urban
areas
of
the
reno
and
in
the
las
vegas
areas.
F
You
know
at
this
point:
we've
had
online
registration
renewal
on
our
website
and-
and
it's
been
enabled
for
several
years
and
in
the
department
kind
of
has
to
draw
the
line
somewhere
and
see
it
it's
available
and
that's
the
expectation
is
that
you
would
use
it,
and
you
know
it's
really
ultimately
up
to
the
customer
to
know
when
his
or
her
vehicle
is
expiring,
and
so
again
we
we
do
see
some
of
those
penalties.
In
some
cases
we
waive
them.
A
H
G
F
We
again
julie
butler
for
the
record.
If
you
want
to
reach
out
to
me
offline-
and
you
know
we're
happy
to
work
with
your
constituents
and
and
look
into
their
individual
situations
and
and
see
if,
if
some
relief
is
warranted,.
G
A
Okay,
let's
go
on
to
the
the
the
next
one,
the
e605
assemblyman
watts.
C
F
Thank
you
for
the
question.
Through
you,
chair,
dennis
to
assemblyman
watts
to
meet
available
projected
revenues.
When
we
submitted
the
budget,
the
department
made
the
difficult
decision
to
cut
its
public
one
of
its
public
information
officer
positions,
it's
a
pi01
position
and
it
it
was
vacant
at
the
time,
and
you
know,
unfortunately,
though,
with
the
department's
reliance
on
highway
funds
for
its
budget
it.
F
This
was
really
the
only
cut
that
the
department
could
make,
or
this
particular
budget
account
could
make
to
meet
the
the
totals
overall
that
we
needed
to
to
get
to
the
work
of
this
position
has
been
mainly
absorbed
by
our
public
information
officer,
2
position
and,
to
a
lesser
extent,
there's
been
a
couple
other
positions
within
the
department.
F
There
is
the
deputy
administrator
of
our
management
services
and
programs,
division
and
the
department.
Would
we
actually
like
to
rename
that
division
to
research
and
project
management
and
that's
in
a
separate
bill
draft
request?
F
What
we
foresee
happening
is
is
continued
reliance
on
our
contracted
advertising
agency
to
get
out
those
media
campaigns
and
particularly
social
social
media
campaigns.
We
also
our
existing
pio2
is
going
to
have
to
be
more
strategic
with
his
communications.
F
We
also
see
the
public
records
request,
tracking
software
that
we
are
requesting
in
a243,
also
playing
a
role
in
helping
to
better
track
and
keep
track
of
the
time
that
our
pios
spend
on
these
public
records
requests.
Some
of
them
are
incredibly
extensive
and
time
consuming
and
being
able
to
track
better
track.
The
status
of
those
through
this
software
will
actually
help
too,
with
absorbing
some
of
those
duties.
C
A
Thank
you
very
much
any
other.
Oh
assemblywoman
tolls.
C
Thank
you
chair.
Sorry,
I
should
have
been
louder
with
my
hand
raised,
so
this
is
actually
back
on
the
previous
budget
item
and
I
just
want
to
clarify,
as
I
follow
up
to
vice
chair,
brooks's
questions
in
regards
to
prioritization.
I
know
that
we're
projected
to
go
over
the
22
percent
cap
and
35
or
sorry
in
in
fiscal
year
2023
and
just
wondering
if
part
of
that
prioritization,
if
we
anticipate
that
we're
going
to
get
more
revenue,
if
we
think
that
that
would
possibly
bring
us
back
under
the
cap.
F
Thank
you
for
the
question,
julie,
butler
for
the
record.
Through
you,
chair,
dennis
to
assemblywoman's
holes.
We
are,
we
are
hoping
and
we
have
submitted
a
budget
bill
draft
request
to
maintain
the
cap
at
its
current
27
in
fiscal
year
23
over
the
last
five
fiscal
years
or
so.
The
cap
has
been
raised
to
27
to
account
for
the
department's
I.t
modernization
efforts
and
with
our
transformation
effort,
we're
going
to
need
that
cap
to
be
raised
to
the
to
that
27
percent
to
continue
moving
the
services
online.
F
If
we
are
required
to
keep
it
at
the
22
percent,
then
then
we're
going
to
need
to
work
with
governor's
finance
office
and
legislative
fiscal
staff
to
rework
the
budget
request.
C
Okay,
thank
you.
I
appreciate
that
preview,
and
so
I
I
know
that
the
cap
is
set
to
sunset
in
fiscal
year
2022,
so
this
would
be
to
extend
it
permanently,
or
would
it
be
to
extend
that
sunset
out
for
another
couple
years,
specifically
for
the
purpose
of
that
technology,
enhancement.
F
Julie
butler
again
for
the
record,
through
you
chair,
dennis
to
assemblywoman
tools.
We
have
proposed
in
our
budget
bdr
to
maintain
that
27
percent
through
the
life
anticipated
lifespan
of
the
project,
which
is
through
the
end
of
fiscal
year
2026.
A
Other
ones
that
I
might
have
missed,
I
don't
see
any
okay.
I
want
to
ask
on
on
your
the
office
365.
how's
that
gonna.
I
know
we
give
you
some
money
last
time.
I
think
200,
some
odd
thousand
to
to
do
your
survey
and
figure
out
what
you
needed
to
do
to
transition
to
office
365.
A
How
is
that
going
to
change
the
workload
for
your
I.t
staff
to
transition
over
to
this
office?
365.
F
Thank
you
for
the
question
julie
butler
again.
This
actually
received
some
money
last
session
to
to
met,
to
distribute
out
to
agencies,
to
hire
microsoft,
consultants
to
assist
agencies
with
transitioning
to
office,
365,
and
so
the
department,
our
I.t
staff,
is
actually
engaged
and
used.
Some
of
that
funding
to
engage
with
the
microsoft
consultant
to
help
us
with
transitioning
with
what
we
know
today
about
the
effort
involved
and
given
enterprise
I.t
services
has
transitioned
several
agencies.
Now
we're
not
the
first
ones
to
undergo
this.
F
We
anticipate
relying
on
their
expertise
and
internal
staff's
expertise
and
absorbing
the
impact
of
this
workload
to
transition
in
our
timeline,
we've
already
begun
some
conversations
and
meetings
with
enterprise
I.t
services
on
this
effort.
Some
work
has
already
begun
behind
the
scenes
in
terms
of
syncing
up,
email
accounts
and,
and
we
have
our
own
version
of
active
directory,
so
does
eats
trying
to
get
those
in
sync.
F
So
that's
already
begun
and
assuming
this
body
funds
the
licenses,
we
would
acquire
those
in
july
and
it's
our
intention
to
be
implemented
in
december
of
2021,
with
existing
resources.
A
So,
do
you
so
with
the
with
eats,
does
itself
help
support
your
office
365
or
is
going
to
be
all
in-house.
The
support.
F
Julie
butler
for
the
record,
it's
chair
dennis
it's
my
understanding
that
each
will
help
us
with
that
transition.
But
yes,
I'm
just
looking
over
at
my
it
administrator
he's
giving
me
the
thumbs
up
thumbs
up
that.
Yes,
our
enterprise
I.t
services
will
be
assisting
with
this
transition.
They've
done
several
executive
branch
agencies
before
us,
so
we
are
confident.
We
also
have
an
individual
on
staff
who
worked
with
his
former
agency
on
the
transition
to
office
365
and
albeit
a
smaller
agency.
F
A
So,
do
you
think
that
the
the
governor's
recommended
budget
gives
you
sufficient
revenue
or
sufficient
budget
to
or
to
address
your
your
workload?
That
of
that?
Switching
over
to
that
plus,
in
addition
to
the
other
things
that
they're
already
doing.
F
Julie
butler
again
for
the
record.
Thank
you
for
the
question.
We
do
anticipate
with
the
office
365
transition
that
we
will
be
able
to
handle
that
within
existing
resources.
I
will
see,
however,
we
are
with
each
bill
that
comes
through
that
impacts
the
department,
what
individually,
what
we
see
with
with
any
individual
bill
and
I'd
pick
a
number
it
doesn't
matter
which,
which
bill
we
can
usually
absorb
those
things
you
know
one-on-one,
but
by
the
time
you
get
to
the
end
of
the
session,
there's
a
cumulative
impact.
F
If,
if
say
all
of
them
were
to
pass
such
that
you
we
might
need
to
reevaluate
our
staffing
needs
at
that
time,
we
may
be
coming
back
toward
the
end
of
session
to
request
authority
for
some
master
services
agreements.
Some
contracted
staff
to
assist
the
department
did
this
in
the
2019
session,
based
on
cumulative
impacts.
F
F
Yes,
we
believe
we
can
handle
it
when
we
get
to
the
end
of
session
and
see
everything
that's
passed
that
might
impact
the
department.
We
might
need
additional
authority
for
some
contracted
resources.
I
A
I
do
have
one
follow-up,
though:
do
you
think
that
office
365
is
going
to
actually
reduce
or
make
it
easier
for
your
staff
to
support
those
functions
that,
before
you
were
doing
on
the
regular
office.
F
Julie,
butler
for
the
record
we
do
office.
365
offers
a
lot
of
functionality
in
terms
of
sharing
sharing
documents,
posting
meetings,
those
sorts
of
things
it
offers
better
security
than
just
your
standard
office
suite.
So
we
are
very
excited
for
this
change
and
think
it
will
bring
an
additional
suite
of
tools
that
we
don't
currently
have.
A
A
I
F
Why
don't,
if,
with
the
chair's
indulgence,
if
we
could
go
to
our
next
budget
account,
I
I'm
not
sure
it
doesn't
appear
that
mr
judge
connor's
on
the
phone
for
some
reason.
So
if
we
could
go
to
the
administrative
services
division
budget
account,
while
we
figure
out
what's
going
on.
F
E
Morning,
committee
members,
for
the
record,
my
name
is
angela
smith.
I'm
the
administrator
of
admin
services,
division
account
4745,
the
administrative
services
division
has
come
from,
it
totals
50,
we
have
50
ftes,
the
division,
provides
support
services
to
the
director's
office
and
all
divisions
of
the
department,
which
includes
fiscal
accounting,
budgeting
auditing
payroll
warehousing
now,
services,
purchasing
contracting
facilities,
management,
revenue,
distribution,
revenue,
recovery
service
and
other
related
services.
E
I
would
like
to
highlight
the
following
budget
items
for
our
division:
d605.
This
decision
unit
eliminates
two
vacant
positions.
These
two
positions
are
located
in
carson
city
and
include
a
management
analyst
one
and
an
accounting
assistant,
one.
The
duties
of
these
positions
have
been
spread
out
among
existing
staff
within
the
division.
E
These
positions
are
recommended
for
elimination
as
a
cost-saving
measure
and
result
in
savings
of
145
201
dollars
in
fy,
22
and
148
000,
and
three
hundred
and
five
dollars
in
f
by
twenty
three.
E
Decision
unit
e
729,
this
decision
unit
requests
21
935
in
each
year
of
the
biennium
for
office.
365
software
licenses
for
all
staff
within
the
advent
account
per
the
statewide
initiative
that
director
butler
spoke
about
earlier
and,
lastly,
the
largest
expense
in
this
budget.
Account
is
merchant
fees.
E
A
Thank
you.
I
know
we
have
several
questions
in
this
we're
going
to
start
with
some
of
the
women
miller.
I
Thank
you,
chair,
and-
and
I
guess
I
I
I
do-
have
a
lot
of
questions,
because
it's
just
sinking
in
this
idea
that
over
the
biennium,
we
would
be
we're
anticipating
what
is
this
now:
20.9
million
dollars
in
merchant
fees
or
or
card
expenditures.
So
my
first
question
is
when
you
talked
about
when
you're
thinking
about
the
volume
of
credit
and
debit
card
transactions,
what
factors
were
considered
in
determining
that
and
determining
what
would
result
in
the
increase
of
fees
or
merchant
fees
cost.
E
So,
as
julie
highlighted
sorry
for
the
record,
angela
smith,
as
julie
highlighted,
we
collect
1.5
billion
dollars
annually
and
roughly
1
billion
of
that
is
collected
through
merchant
fees.
So
you
know
we
look
at
one
with
the
way
we're
headed
with
the
department
we're
pushing
online
services
as
a
convenience
to
customers,
but
we
also
see
that
as
a
convenience
to
the
department,
it
reduces
errors.
It
makes
it
easier
for
us
to
be
able
to
collect
that
and
offer
more
online
services
to
our
customer
base,
but
the
the
fees.
E
I
think
it
results
in
roughly
over
one
percent
of
our
costs
for
emergencies
over
what
we
collect.
So
we
really
see
this
as
a
cost
of
doing
business
for
the
department
and
where
we
don't
really
have
control
over
the
cost.
It's
it's
a
contracted
cost
and
there's
a
bunch
of
assessment
fees
that
are
not
necessarily
controlled
by
our
our
contractor.
Our
merchant
contract,
it's
more
of
all
the
different
fees
and
assessments
from
the
credit
card
companies.
I
I
I
understand
that
I
know
that
those
are
some
contractual
services
before
I
go
into
my
next
question,
though
I
I
would
like
to
ask
so
I
don't
forget
what
makes
you
and
that
these
costs
will
keep
increasing
rather
than
leveling
off
over
the
next
biennium.
E
Thank
you
for
the
question
for
the
record.
Angela
smith,
we
haven't
seen
it
level
off
and,
and
frankly,
we
keep
pushing
more
and
more
services
online
for
the
convenience
of
the
public
and
dmv
sees
almost
every
nevadan
in
the
state
just
for
the
nature
of
what
we
do.
So
at
this
point,
what
we've
seen
is
roughly
a
3.81
increase
year-over-year,
and
so
we
haven't
seen
that
level
off.
I
Okay
and
then,
if
I
could
ask
the
20.9
million
dollar
question,
why
why
is
the
department
paying
for
this?
I
appreciate
when
you
say
that
this
is
the
cost
of
doing
business,
because
we
know
it's
a
legitimate
operational
cost
of
being
able
to
provide
the
service
to
nevadans,
but
in
so
many
other
industries.
I
We
know
that
that
interchange
charge
at
service
charge
merchant
fee.
You
know
it's
usually
just
a
few
dollars
that
that's
actually
absorbed
by
the
consumer,
and
I
know
that
during
a
a
recent
subcommittee
meeting,
even
the
department
of
taxation
had
expressed
how
they
now
have
a
flat
convenience
fee
of
2.2,
and
so
I'm
just
wondering
is
that
something
that
the
department
has
considered
and
why
or
why
not?
Or
would
we
not
be
moving
forward
with
something
like
that.
E
E
You
know,
there's
a
lot
of
individuals
that
have
to
come
to
the
dmv
and
taxation
has
a
different
customer
base.
They
have
more
business
related
customers
where
we
serve
a
lot
of
the
public
where
sometimes
they
struggle
just
to
pay
their
registration.
So
we
have
thought
of
it.
You
know
when
we
handle
cash,
we
looked
at
and
did
some
research
on
that
too,
and
it
it
cost
anywhere
between
4.6
up
to
15
to
handle
cash
as
well.
E
In
our
current
platform,
it
would
be
a
significant
effort
for
rit
to
go
to
convenience
fees
and
we're
also
concerned
that
this
would
drive
people
to
try
to
want
to
come
into
the
office
to
avoid
that
convenience
fee,
and
you
know
the
average
registration's
232
dollars,
it
could
cost
a
customer
from
anywhere
from
like
five
dollars
to
up
to
ten
dollars,
and
that
goes
up
with
the
expense
of
the
registration,
so
the
more
they
owe
the
more
the
customer
would
have
to
pay
on
that.
I
And-
and
I
appreciate
those
concerns,
but
I
also
think
that
the
reality
is
is
that
I
it?
You
know,
it's
no
secret
that
most
nevadans
will
do
anything
to
avoid
coming
into
the
dmv
and
we
also
pay.
We
pay
these
service
charges
on
so
many
other
products
and
services
that
we
receive
local
stores,
small
businesses.
You
know
how
many
times
do
you
see
on
a
machine
at
a
small
business
that
you
know
minimum
ten
dollars
or
they'll
be
an
additional
dollar
or
whatever
it
is?
I
And
we
all
understand
you
know
that
those
are
costs
incurred
by
the
business
owners
and
while
I
I
don't
at
all,
want
to
sound
shallow
or
inconsiderate
about.
You
know
the
concern
over
cost
or
some
of
the
services
we
we
receive
from
from
the
dmv
and,
as
you
said,
230
dollars
is
already
a
lot
of
money.
I
But
given
the
choice,
I
know,
I
believe,
that
many
of
us,
as
opposed
to
waiting
three
hours
somewhere
and
especially
right
now
with
covid
and
the
concerns
that
that
I
would
gladly
pay
five
or
ten
dollars
before
having
to
come,
wait
a
few
hours
in
the
dmv,
and
so
it
just
seems
like
20
million
dollars
over
a
biennium
that
there's
so
many
different
programs
and
services
that
I
think
of
that.
I
We
can
that
we
can
support
and
again
many
of
the
dmv
services
while
they're,
expensive
they're
thinking
that
I
may
be
paying
once
a
year,
I'm
not
paying
these
monthly,
I'm
not
paying
them
continually.
And-
and
so
with
that,
have
you
when
you
said
that
I.t
and
everything
talking
about
this
struggle
to
convert
over
what?
What
are
some
of
those
struggles.
E
Well,
right
now
in
our
for
the
record,
angela
smith,
so
right
now
in
our
current
environment,
it
would
take
massive
resources
to
reconfigure
the
system
to
be
able
to
take
convenience
fees.
It's
certainly
something
we
could
explore
under
transformation,
and
I
think
it
would
be
much
easier
instead
of
recreate
programming
in
the
current
environment.
For
that.
I
You
mentioned
because
we
know
that
there's
all
types
of
options
to
receive
payment,
electronic
options,
electronic
checks-
you
know
money-
orders
cash
whatever,
but
you
made
a
comment
about
that:
cash
takes
cost
the
department
10
to
15.
And
can
you
explain
that?
Because
I'm
just
not
sure
what
you
meant
by
that.
E
Oh
for
the
record,
angela
smith,
so
we
just
did
some
initial
research
and
the
cost
for
handling
cash
could
cost
the
department
it
cost
the
department
anywhere
between
4.6
to
over
15
percent.
That
was
research
that
we
did
just
for
the
handling
of
it.
Armored
car
services,
though
type
those
types
of
expenses.
A
Thank
you
very
much,
and-
and
I
I
think
you
you
just
covered
what
I
was
going
to
ask-
is,
as
you
develop
this
new
system.
A
Is
that
something
that,
as
far
as
the
the
merchant
fees
is
that
something
that
could
be
built
into
the
system-
and
I
guess
you
know-
I'm
sure
there
would
be
a
cost
associated
with
that,
but
it
would
probably
be
a
lot
cheaper
to
put
that
in
as
we
develop
a
new
system
versus
trying
to
fix
what
we
currently
have
that
we're
just
going
to
switch
over.
Is
that
correct.
E
For
the
record,
yes,
we
do
think
that
it
would
be
easier
to
explore
as
a
new
option
and
build
it
as
we're
building
our
whole
platform.
A
Yeah
that
would
it
seemed
like
it
would
make
sense.
It'd
probably
be
a
lot
cheaper
to
build
that
in
you
know
so
that
if
we
want
to
do
that
in
the
future,
we
can
that'll
be
able
to
you
know
to
do
that.
Okay,
let's
go
to
any
of
the
questions
on
that
item
in
the
arm.
I
see
assembly,
woman,
titus.
C
Thank
you,
mr
chair,
not
to
belabor
this,
but
maybe
to
belabor
it
a
little
bit.
We've
heard
about
these
credit
card
fees
and
for
every
session
I've
been
here
now
it's
been
one
that
jared
carlton
has
brought
up
multiple
times.
I'm
glad
to
see.
If
someone
woman
miller
has
proceeded
on
this.
Is
this
concern
I.
I
would
really
like
to
see
a
commitment.
C
Not
maybe
you'll
look
into
it,
but
this
is
just
not
consistent
with
the
way
every
other
department
does
business
every
private
merchant-
and
I
will
tell
you,
as
the
seminole
miller
said,
I'm
happy
to
pay
the
10
extra
dollars.
So
I
don't
wait
in
line
even
in
yarrington
a
rural
office
which
is
now
so
behind
and
waiting
outside.
I
don't
think
that
that's
a
small
fee
compared
to
the
convenience
and
to
use
that
as
an
argument
that
people
will
then
show
up.
Trust
me.
C
That's
that's
not
enough
to
keep
make
us
willing
to
go
to
dmv,
and
I
just
think
that
we
need
to
really
get
a
commitment
from
you
and
I'm
sure
you
know
chair.
I
hopefully
you
know
they
can
they
can
look
at
this
next
time
and
as
they
develop
it,
and
and
as
they
develop
these
new
programs
and
platforms,
it
needs
to
be
something
that
maybe
you'll
look
into.
C
Fourth
time,
I'm
hearing
these
excuses
and
when
we're
looking
at
going
more
and
more
and
more
on
just
online
man,
it's
time
it's
time
to
move
out
of
the
19th
century,
move
forward
to
the
21st
century
and
make
sure
that
these
fees
are,
and
especially
in
this
day
and
age,
where
we
are
looking
at
our
budgets
and
how
to
move
forward
and
that's
an
acceptable
fee
from
somebody
who
really
doesn't
like
fees
very
much,
but
believe
me
it's
time
to
move
on.
C
A
Thank
you.
Let's
see,
I
don't
see
anybody
else
have
questions
on
this.
H
I
wanted
to
to
just
throw
out
there
the
e-check
systems,
I'm
not
familiar
enough
to
know
whether
that
it
has
a
fee
associated
with
it
or
if
your
bank
chart
would
charge
a
fee
to
have
e-checks,
be
an
option,
but
if
we're
trying
to
get
to
a
system
that
accommodates
some
of
our
lowest
income
community
folks,
who
have
a
hard
time
covering
those
fees
associated
with
the
credit
or
debit
use.
I
would
encourage
that
we
look
in
to
e-check
options.
I
know
it's
available
in
a
lot
of
state
agencies.
H
I
use
it
to
pay
a
couple
of
my,
I
guess
their
local
bills,
but
but
it's
you
know
that
technology
also
exists.
It's
not
just
limited
to
credit.
E
For
the
record,
angela
smith,
we
do
offer
that
currently
in
our
current
payment
platform
and
we'll
make
sure
that
with
transformation,
that
is
also
in
the
new
platform.
A
Thank
you
very
much.
I
I
know
on
when
we
talk
about
these
fees.
I
think
in
the
past,
when
people
didn't
do
it
as
much,
I
could
see
where
it
might
influence
their
ability
to
pay,
but
now
it's
more
and
more,
it's
pretty
much
standard
type
thing.
I
think
people
are
more
apt
to
to
pay
to
be
able
to
do
that,
and
I
know
there
might
be
some
legislative
things,
maybe
some
statutes
or
something
that
might
prohibit
you
from
doing
it
in
different
manners.
A
You
know
a
set
fee
versus
a
percentage
or
whatever,
but
I
think
that's
something
you
definitely
needs
to
as
we
move
forward.
That
needs
to
be
on
your
plans.
Okay,
let's
see,
I
think,
that's
all
the
questions,
I'm
not
seeing
anyone
else
on
that
one.
A
Let's
go
on
to
the
next
question,
some
of
the
women
peters.
I
believe
you
had
a
question
on
the
the
e605.
H
H
With
regard
to
the
management
analysis
position,
how
would
the
elimination
of
that
position
affect
the
department's
ability
to
collect
revenue,
and
I
kind
of
I
want
to
also
hear
about
how
that
assessment
has
taken
into
account
that
this
position
was
vacated
in
august
2020,
so
the
transitions,
the
shifting
of
the
responsibilities
from
that
have
occurred
during
a
period
of
time
when
you
there's
less
processing
occurring
at
the
dmv.
H
So
if
you
could
respond
to
how
you
how
you've
looked
at
the
revenue
collection
with
that
vacant
position
and
as
we
recover
and
you
start
collecting
more
folks
fees
and
stuff
or
debts,
how
that
how
those
that
position,
elimination
will
be.
E
Affected,
thank
you
for
the
question
for
the
record,
angela
smith.
The
management
analyst
position
it
was
they
vacated.
We
had
a
retirement
in
that
position
and
so
it
vacated
and
due
to
the
loss
of
revenue.
Unfortunately,
that
was
one
of
the
positions
that
was
vacant
that
we
had
to
eliminate
this
position,
oversees
our
bad
debt
collection
unit
and
it's
a
very
small
unit
of
three
individuals,
and
so
we've
spread
out
the
duties
of
that
position
among
the
existing
staff.
E
So
we
are
still
managing
and
we
haven't
seen
a
reduction
in
bad
debt.
I
mean
obviously
explode
with
the
revenues,
though,
but
we
were
managing
to
spread
out
those
duties
and
you
know
we're
doing
the
best
that
we
can
with
the
resources
that
we
we
have,
the
the
effect
of
the
loss
of
the
position
results
in
delay
and
other
lower
priority
duties,
and
so
that's
we
just
have
to
prioritize
what
what
gets
the
highest
priority
and
attention
and
revenue
collection
tends
to
be
at
the
top
of
the
list.
H
E
H
Thank
you.
My
next
question
has
to
do
with
the
accounting
assistant
position,
and
can
you
just
discuss
a
little
bit
more
about
the
effect
of
that
elimination
of
that
position
on
the
operations
of
the
field
office
in
carson
city?
H
E
Thank
you
for
the
question
for
the
record,
angela
smith.
That
position
is
the
position
that
supports
multiple
divisions
within
the
department.
They
hand
out
the
money
bags
to
all
of
our
technicians
that
take
in
funds
at
the
end
of
the
day
and
they
balance
chores
and
we've
used
that
position
in
the
past
too,
because
again
in
our
different
units,
they're
very
small
groups,
and
so
when
we
have
furloughs
and
leave,
we
do
see
some
impact
with
coverage,
so
we've
had
to
lean
a
little
bit
on
our
division
partners
to
help
cover.
E
If
you
know
we
have
people
call
in
sick
or
we
have
somebody
out
on
coveted
leave
so
again,
we're
just
spreading
that
out
and
putting
resources
sending
other
resources
down
there
to
help
cover
when
needed.
H
E
A
Not
seeing
or
or
any
of
the
rest
of
the
budget
any
of
the
seven
e
two
through
five
okay,
I
don't
see
anybody
so,
let's
go
back.
Can
we
now
go
back
to
the
budget
account
4732
the
hearings,
we're
able
to
get
the
judge
on.
E
Thank
you
chair.
This
is
the
public
comment,
bps.
B
Thank
you.
Thank
you,
sir
dennis
this
is
tom
connor,
I'm,
the
chief
administrative
law
judge
for
the
department
of
motor
vehicles,
administrative
hearings,
office
I'll,
be
presenting
the
budget
for
account.
4
47
32..
B
The
hearings
office
provides
administrative
hearings
to
persons
who
have
a
dispute
with
the
department
and
the
statutory
right
to
a
hearing.
Generally,
our
hearings
concern
dui
related
driver's
license.
Revocations,
we
do
approximately
2500
of
those
types
of
hearings
annually.
We
also
provide
hearings
to
occup
for
occupational
business
licensing
such
as
car
dealers,
garages
and
body
shops.
B
When
our
licensees
have
a
dispute
with
the
department
we
have
ten
full-time
employees
and
three
offices.
We
have
two
employees
in
our
carson
city
office,
an
administrative
law
judge
and
a
legal
secretary.
We
have
an
administrative
large
edge
in
our
reno
office
and
three
administrative
law,
judges
and
three
legal
secretaries
in
our
las
vegas
office
and
our
legal
office
manager
is
also
in
our
las
vegas
office.
B
We
are
currently
budgeted
for
an
11th
position,
which
is
a
legal
secretary
position
which
was
traditionally
in
our
elko
office
and
in
decision
unit
e605
we're
asking
that
that
position
be
eliminated.
B
After
that
we
shifted
the
responsibilities
of
that
office
to
our
carson
city
office
and
have
not
experienced
any
problems
that
we're
aware
of
with
having
moved
the
position
to
carson
city.
D
Thank
you,
mr
chair,
and
thank
you
for
the
presentation.
As
you
mentioned
in
your
presentation,
the
person
that
was
holding
the
position
retired
in
september
of
2019
and
those
duties
were
absorbed
by
the
other
person
in
carson
city,
and
there
didn't
seem
to
be
any
issues
with
it.
But
we
all
know
that
the
courts
have
been
closed
and
so
the
workload
may
have
not
been
what
it
will
be
as
we
heal
from
this
pandemic
and
our
courts
open
up.
Even
more.
D
B
B
So,
with
the
way
things
go
now,
the
a
person
can
request
an
administrative
hearing,
either
by
phone
or
fax
or
email,
and
so
all
that
responsibility
goes
to
the
carson
city
office
now
and
there
aren't
that
many
requests
for
administrative
hearings
outside
of
the
the
urban
areas
of
the
state,
so
our
largest
number
of
hearings
come
from
clark,
county
and
then
reno
and
carson
city.
B
So
the
volume
of
requests
for
administrative
hearings
from
the
rural
counties
is
not
that
great.
So,
if
that
we
haven't
noticed
the
problem,
I
don't
anticipate.
We
will
notice
a
problem
because
we
have
been
doing
these
types
of
hearings
since
1985
and
traditionally
the
rural
counties
just
don't
generate
that
many
requests
for
administrative
review.
B
So
no,
I
don't
anticipate
a
problem
with
with
keeping
the
position
removing
the
responsibility
for
the
position
to
the
carson
city
office
also
because
of
the
way
requests
for
hearings
are
done.
B
We
can
pick
up
requests
even
here
in
the
las
vegas
office.
So
if
someone
emails
a
request
for
hearing
we
could
as
long
as
we
were
on
the
same
email
server
we
could.
We
could
cover
the
hearing.
We
could
at
least
cover
the
request
for
hearing
and
open
the
file
here,
if
need
be.
So
no,
I
don't
think
that
this
is
a
situation
where
we're
going
to
see
a
large
volume
of
cases
simply
because
of
the
reduction
of
covid
restrictions.
I
I
just
don't
think
that's
going
to
happen.
It
hasn't
historically
happened.
B
D
A
A
G
To
follow
up
kind
of
along
where
the
assembly
woman
was
headed
all
right
now,
these
hearings
would
they
be
held
in
elko
or
technically?
Are
they
done
online
in
in
carson
city
or
vegas.
B
B
There
was
a
change
in
the
law
concerning
the
location
for
administrative
hearings
in
the
2009
legislative
session.
Prior
to
that,
we
were
required
to
hold
the
hearings
in
the
county
where
the
person
requested
the
hearing
we
can
now.
We
now
have
the
authority
to
conduct
a
hearing
in
any
county
as
long
as
their
participants
are
allowed
to
test
to
testify
and
participate
by
telephone
or
other
electronic
means.
B
So
I
anticipate
in
the
future,
we'll
probably
be
doing
less
telephonic
hearings
and
more
you
know,
video
conferencing
type
of
hearings,
so
the
actual
hearings
themselves
can
be
held
anywhere
in
the
state
as
long
as
the
participant
is
say,
for
example,
they're
in
elko
that
they
would
have
access
to
a
phone
or
the
internet
or
or
something
like
that.
So,
yes,
all
of
our
hearings
are
done
remotely
and
have
been
done
remotely
since
we
reopened.
G
I
I
appreciate
that,
and
I
was
just
wondering
if
there
would
be
the
ability,
maybe
for
one
of
the
appellants
if
they
could
actually
go
into
the
field
office
in
elko
or
you
know,
sit
down
with
the
staffer
and
then
do
it
on
online
or
that
that
seems
like
it
would
be
somewhat
beneficial.
G
I'm
just
concerned,
but
you
know
it's
well
over
300
miles
from
carson
to
elko
and
I'm
not
surprised
you
don't
get
a
lot
of
appeals
because
our
hearing
requests
most
people
don't
want
to
take
two
days
and
come
down
and
do
it
unless
it's
really
significant.
So
just
anything
we
can
do
to
facilitate
that
and
at
least
give
northeastern
nevada,
which
is
a
long
ways
away
from
carson
or
las
vegas,
at
least
the
opportunity
to
to
have
a
hearing
if
they
need
one.
Thank
you,
sir.
B
Thank
you
senator
glockachea,
to
kind
of
address
your
concerns.
B
If
a
person's
license
is
revoked
for
dui,
for
example,
if
they
on
the
back
side
of
their
notice
of
revocation
form,
there
are
phone
numbers
that
they
can
call.
My
staff
is
here
to
help
anyone
who
wants
to
call
us
in
any
concerns
they
have
we'll
do
whatever
we
can
to
assist
anyone
we
understand.
The
loss
of
a
driver's
license
is
a
pretty
major
event
and
we're
here
to
assist
them.
G
A
J
J
the
compliance
enforcement
division,
also
known
as
ced,
is
comprised
of
54
ftes,
including
18
peace
officers
and
15
non-sworn
investigators.
Ced,
is
the
regulatory
arm
of
the
department
of
motor
vehicles
and
consists
of
our
occupational
licensing
section
industry.
Compliance
in
our
investigation,
section
ced,
regulates
the
motor
vehicle
industry
and
also
investigates
fraudulent
identity
documents,
vehicle
fraud
and
deceptive
trade
violations.
J
I
would
like
to
highlight
the
following
decision:
units
submitted
in
the
division's
budget
request:
e300
this
decision
unit
funds,
nine
portable
radios
to
ensure
that
each
of
my
18
piece
officers
are
equipped
with
vital
communications
in
the
field,
e605
contributing
to
statewide
cost
saving
measures.
This
decision
unit
eliminates
two
vacant
positions:
one
fraud,
section,
compliance
enforcement
investigator
two
and
one
dmv
services,
technician
three
who
was
assigned
to
our
occupational
licensing
section.
The
current
workload
is
is
being
absorbed
by
existing
staff
e-729.
A
Thank
you.
I
think
we
have
a
question
on
this
one
similarman
watts
and
then
we'll
go
to
some
of
them
in
tolls.
J
Jd
dicker
for
the
records
through
through
chair
dentist,
assemblyman
watts
that
position
was
vacant
in
february
prior
to
the
shutdown,
so
the
existing
workload
was
being
absorbed
absorbed
by
existing
staff,
we're
in
a
position
right
now
in
ced,
where,
because
of
the
bottleneck
with
field
services
and
the
trouble
that
we
have
getting
in
under
the
current
covet
guidelines,
getting
customers
in
where
our
our
volume
has
has
decreased
in
ced
as
far
as
fraud
cases,
so
we're
able
to
spend
more
time
on
on
larger
cases
to
be
perfectly
honest,
crime
occurs
whether
whether
we're
attacking
it
or
not.
J
J
As
far
as
the
occupational
business
license
position
that
was
eliminated,
that
was
another
position
that
was
also
vacant,
with
the
workload
currently
being
absorbed
by
existing
staff
that
workload
there
was
a
break
during
the
shutdown
the
renewals
for
occupational
business
licenses
occur
on
on,
on
the
same
same
time
period
for
all
of
a
certain
type
of
license,
so
we
were
able
to
work
in
the
background
making
sure
that
those
renewals
were
processed.
So
we,
we
came
out
of
the
shutdown
during
reopening
with
no
backlog
in
the
occupational
licensing
section.
J
So
this
was
a
customer-facing
position
in
which
we're
in
a
situation
where,
where
we're
trying
to
handle
most
of
what
we
can
online
or
without
customer
interaction,
so
there's
there's
little
impact
for
that
position.
C
C
I
guess
I
have
a
quick
follow-up,
which
is
you
know,
we're
looking
at
the
next
two
years
in
the
biennium
and
obviously,
we've
seen
a
decrease
in
some
of
these
caseloads
due
to
the
pandemic,
but
I'm
just
wondering
how
you
see
this
playing
out
over
the
course
of
the
biennium
with
eliminating
these
positions,
and
you
know
potentially
increasing
workload
for
for
these
areas.
J
Jd
decker
for
the
record
through
chair
dentist,
assemblyman
watts.
Thank
you
for
the
question.
I
I
think
that
we,
we
will
see
unanticipated
things
on
the
fraud
side
from
resulting
from
the
shutdown
and
delays
in
people
being
able
to
handle
transactions
over
the
next
couple
years.
That
will
probably
result
in
us
coming
back
in
2023
with
budget
requests
to
to
add
people,
possibly
the
people,
possibly
the
positions
that
have
currently
been
cut.
J
But
but
I
do
anticipate
that
that
this
would
not
be
a
permanent
situation
for
us
that
would
would
be
absorbed
by
our
existing
employees.
C
Thank
you,
mr
chair,
and
actually
assembly
woman
examine
women.
Watts
asked
my
questions,
so
maybe
it's
just
more
of
a
follow-up
comment
that
I
have
just
some
real
concerns
about
eliminating
those
positions
and
moving
forward.
I
know
that
you
know
hindsight
being
2020.
C
We
wish
we
had
invested
more
in
deter
before
covid
because
of
the
impact
of
fraud
and
backlogs
and
so
forth,
and
we
know
that
those
cases
like
you
said,
have
not
stopped
occurring
and
if
anything,
we
might
see
an
increase
as
we
reopen
and
as
we
have
you
know,
an
influx
of
new
population
as
we
grow
and
I'd
just
be
really
really
concerned
that
this
body
would
be
in
a
position
two
years
from
now
and
four
years
from
now,
really
regretting
eliminating
those
two
positions.
G
Thank
you,
mr
chair,
and
I'd
like
to
just
follow
up
a
little
bit
on
those
the
comments
of
assemblywoman
polls.
You
know
the
second
most
frequent
complaint
I
get
is
from
dmv.
You
know
their
inability
to
either
access
or
pay.
I
am
I
I
agree
with
the
assembly
woman.
G
I'm
afraid
that
we
are
seeing
a
reduction
in
service,
so
I
I
do
think
you're
getting
a
backlog
of
people
to
start
registering
vehicles
again,
whether
it's
compliance
and
enforcement,
the
big
trucks
or
even
just
somebody
renewing
their
their
own
personal
car,
and
I
am
concerned
as
we
move
forward,
we're
going
to
continue
to
see
a
decline
in
the
revenues
for
the
department
and
and
a
growth
in
a
backlog,
and
I
also
I
I
have
the
same
concerns
as
the
assemblywoman
tolls.
G
A
Else:
okay:
let's
go
on
to
okay;
so
then,
let's
go
on
to
central
services.
A
E
K
Right
try
again
good
morning,
chair
and
members
of
the
committee
for
the
record.
My
name
is
april.
Sanborn
administrator
of
the
central
services
division
or
budget
account
4741
central
services
is
in
is
the
department's
second
largest
division,
comprised
of
130
fts
located
in
the
carson
city
office.
We
are
charged
with
overseeing
back
office
transactions
and
complex
customer
issues
pertaining
to
vehicle
ownership,
license
plates
and
registration
driver
licensing
and
identification
and
records
management
and
retention,
as
well
as
supporting
other
divisions
and
customers
through
our
mail
room
document,
processing
and
customer
or
call
center
units.
K
So
today
I
would
like
to
highlight
the
following
decision:
units
affecting
our
division:
e605
seeks
to
eliminate
ten
vacant
positions
consisting
of
seven
dmv
services,
technicians
and
three
microfilm
operators
as
a
cost
saving
measure
and,
as
previously
mentioned
by
director,
butler
e-729
requests
funds
in
the
amount
of
53
486
dollars
in
fiscal
year.
22
and
23
for
office
360
software
licenses
for
all
staff
within
budget
account
4741
for
the
department
of
administration's
initiative,
of
applying
consistency
across
all
agencies.
A
Thank
you.
Let's
senator
brooks.
C
Thank
you,
chair,
dennis
good
morning
to
sam
darn,
and
I
I
just
wanted
to
see
if
you
could
maybe
give
me
an
update
on
the
backlog
that
has
been
created
by
covet
19
and
the
closure
of
the
offices
and
and
how
how
our
current
backlog
compares
to
previous
backlogs
just
kind
of
a
comparison.
If
you
would.
K
Okay,
thank
you
for
the
question
for
the
record
april
sanborn
to
you,
chair,
dennis
or
to
you
senator,
brooks
through
chair,
dennis
my
apologies.
So
yes,
obviously,
all
of
the
issues
that
all
of
us
are
experiencing
right
now
have
affected
our
ability
to
process
transactions
in
the
way
that
we
are
all
accustomed
to,
and
so
let
me
just
give
you
just
a
rough
idea,
I'll
just
walk
you
through
a
real,
quick,
simple
transaction
of
pre-covet,
and
what
we're
dealing
with
now
to
give
you
an
idea.
K
So
if
you
were
to
send
in
a
registration
renewal
by
mail
to
our
central
services,
division
pre-covit,
we
would
process
that
within
one
to
three
business
days
and
a
customer
could
expect
to
receive
that
registration
in
about
seven
to
ten
business
days
with
what
the
staffing
levels
that
we
are
experiencing
right
now,
if
you
were
to
mail
in
that
same
registration
today,
we
will
not
be
able
to
process
it
currently
today
for
almost
30
days
and
so
and
then
so
once
we
then
mail
it
out.
K
K
Absolutely
thank
you
for
the
question
for
the
record
april.
Sanborn
excuse
me
to
use
senator
brooks
through
you,
chair
dennis,
so
we
have
in
this
budget
account
there
are
about.
There
are
nine
separate
units,
processing
transactions,
different
types
of
transactions,
and
so
I've
highlighted
four
of
the
most
critical
units
right
now.
The
ones
that
I
think
are
are
of
the
most
concern
and
that's
going
to
be
our
titling
unit
and
so
right
now
we're
at
a
27-day
backlog.
K
So
it's
going
to
take
us
27
days
to
be
able
to
even
get
to
that
title
once
we
receive
it,
and
so
that's
approximately
about
we're
receiving
about
2,
400
titles
daily
and
so
registration
renewal
by
mail,
and
I
I
apologize
and
so
for
the
registration.
As
I
mentioned,
we're
at
about
a
30-day
backlog
and
we
receive
about
400
of
those
in
daily
driver's
license
renewal
by
mail.
K
We
have
a
nine-day
backlog
on
that.
One
and
address
changes
are
at
a
six
day
backlog,
which
is
roughly
the
renewals
about
1200
of
those
that
we're
receiving
daily
and
on
the
address
changes
about
120
of
those
daily.
So
and
and
with
those
driver's
license
the
nine
days,
we
would
usually
get
those
out
in
two
to
three
days.
K
So
I'm
just
to
give
you
a
perspective
on
that
and
then
the
last
unit
that
is
of
the
most
critical
need
right
now
is
our
call
center,
obviously
with
our
offices
not
working
at
full
capacity
and
our
backlogs
and
our
our
our
call
times
and
such
it's
difficult
for
us
to
be
able
to
communicate
with
all
the
customers,
as
I
mentioned
in
the
manner
that
we're
all
accustomed
to.
K
C
Thank
you,
yeah,
that's
exactly
what
I
was
looking
for,
that
draws
the
picture
of
pre
and
post,
and,
and
so
how
would
the
elimination
of
these
ten
positions
in
this
particular
budget
here?
How
would
that
impact
that
backlog.
K
Thank
you
for
the
question
for
the
record
april
sanborn
through
you,
chair
to
you
senator
brooks.
So.
As
I
mentioned,
we
are
unable
to
process
transactions
in
the
manner
that
we're
all
accustomed
to.
So
we
are
informing
our
customers
and
getting
the
word
out
that
these
are
our
new
wait
times
with
the
current
staffing
level
that
we
have.
K
You
know
we're
getting
creative
on
a
daily
basis.
Our
leadership
team
meets
every
morning
and
sometimes
several
times
throughout
the
day
to
assess
the
most
critical
need
of
the
day,
and
so
we
are
shifting
our
employees
to
go
ahead
and
get
in
and
handle
those
transactions
where
the
most
critical
need
exists
and
again
it's
a
daily
shuffle.
Sometimes
it's
hourly,
you
know,
as
you've
heard
before
other
divisions
are
helping
out
everybody's
stepping
in
to
help
out
where
the
most
critical
need
exists,
so
that
we
can
ensure
that
we're
getting.
K
K
If
I
may
go
on
one
more
point,
I
apologize
so
we
also
have
brought
in
temporary
staff.
K
We
have
eight
on
staff
right
now
and
so
they're
able
to
help
us
out
in-
and
you
know
obviously
there's
some
some
onboarding
and
training
to
be
able
to
manage
transactions
in
certain
units,
but
we
have
we're
using
them
in
areas.
You
know
I
mean
as
simple
as
opening
up
envelopes.
You
know
that
really
saves
time
for
technicians
to
be
able
to
go
in
and
process
more
complicated
transactions,
so
we're
using
those
wherever
we
can
to
to
help
offset
some
of
the
backlogs.
A
G
Part
of
the
comment-
and
I
I
guess
just
along
the
lines
where
we
were
at
the
last
budget-
you
know
when
we're
talking
30-day
delays.
I
mean
nothing
quite
into
revenue
and
we
just
continue
to
push
this
up.
So
you
know
I'm
really
struggling
with
how
we
how
we
can
look
at
reducing
positions
when
we're
sitting
here
with
a
30
50
day,
backlog
we're
here
for
public
service.
A
L
L
L
These
services
are
accomplished
through
our
16
non-commercial
offices
and
two
commercial
dmv
offices
across
the
state
also
partnering,
with
and
overseeing
eight
assessor
locations
and
five
aaa
locations
who
also
offer
assistance
with
d
b
transactions.
Today
I
would
like
to
highlight
the
following
decision:
units
affecting
our
division
decision
unit
e605.
L
This
decision
unit
eliminates
35
vacant
field
services,
positions
of
those
35,
one
employee
development
manager
and
34
dmv
service
technicians
from
our
five
metro
field,
services
offices,
decision
unit
e729.
This
decision
unit
requests
three
hundred
and
sixteen
thousand
three
hundred
nine
and
eighty
nine
dollars
in
fiscal
year.
Twenty
two
and
the
same
in
fiscal
year.
Twenty
three
for
office
365
software
licenses
for
all
staff
within
the
budget
account
per
enterprise.
H
Thank
you
chair.
My
questions
have
to
do
with
the
elimination
of
35
vacant
positions
and
it's
my
understanding
that
these
are
in
the
metropolitan
offices.
Can
you
describe
how
those
how
the
dmv
is
determining
the
distribution
of
these
position
eliminations
across
those
five
field
offices.
L
A
great
question,
tony
laney,
for
the
record,
through
you,
chair,
dennis
to
the
assemblywoman
at
the
time
that
the
the
positions
were
given
up.
The
vacancies
were
in
several
offices
across
the
state.
What
our
plan
is
moving
forward
is
that,
through
the
legislative
session,
we
will
make
sure
that,
at
the
end
of
the
session,
we
do
a
true
up
to
evenly
distribute
the
positions
that
were
lost.
L
What
we
did
realize
through
the
elimination
of
the
vacancies
at
the
time
is
that
it
was
a
little
heavier
in
northern
nevada
versus
the
four
metro
offices
in
southern
nevada.
So
that
is
something
that
we
are
reviewing
and
that,
through
session,
once
the
the
final
decisions
have
been
have
been
made,
we
will
work
with
our
budget
team
in
our
offices
to
make
sure
that
those
vacancies
are
evenly
distributed.
H
That
will
be
curious
to
see,
and
then
I
have
a
follow-up
question
about
the.
Can
you
describe
what
the
effects
would
be
of
the
elimination
of
the
34
services,
technician,
positions
and
what
that
would
have
sorry
what
the
effects
would
be
on
the
field
offices
and
their
abilities
to
serve
customers.
L
That
is
a
great
question.
Throughout
the
the
restrictions
with
covid
and
the
loss
of
the
staff
that
we've
had
in
our
field
services,
we
obviously
continue
to
adjust
on
a
daily
basis,
depending
on
what
we're
looking
at
with
the
the
customers
outside
of
the
offices
waiting.
The
number
of
appointments
that
we
have,
as
we
do
bring
in
positions
for
vacancies
that
we're
able
to
fill
through
the
justification
to
fill
process.
L
We're
constantly
readjusting
we
have,
while
the
offices
have
had
capacity
limits
for
the
customers
just
based
on.
You
know,
50
capacity
of
fire
code
in
the
buildings.
We
adjusted
quickly
to
those
types
of
situations
where
we
have
feeder
lines
in
our
metro
offices,
and
we
have
as
many
people
as
we
can
in
lines
ready
waiting
to
go
to
the
windows
versus
pre-covered,
where
they
were
sitting
in
a
chair
waiting
to
get
a
text
on
their
phone.
L
And
then
you,
if
you
calculate
the
the
walk
time,
if
you
will
from
getting
the
message
to
come
to
a
window
versus
now
where
we
have
a
feeder
line
and
that
customer's
eagerly
awaiting
their
turn
with
the
next
technician.
That's
available,
we're
sending
them
right
to
the
windows.
So,
throughout
the
different
restrictions
and
the
challenges
that
we've
been
seeing
with
staffing,
we
do
adjust
on
a
daily
basis
to
make
sure
that
the
number
one
priority
which
is
the
window
coverage
is
covered
between
the
vacancies
and
then
the
furloughs
copied.
L
Sorry,
employees
being
out
with
with
covent
symptoms
or
or
being
a
contact
of
a
covid
case.
We
do
pull
some
of
our
staff
from
our
back
office
functions.
So,
besides
the
window
staff
and
field
services,
we
have
staff
behind
the
scenes
that
are
processing,
fleet
services,
titles,
correspondence
for
special
plates
registration
services,
packets
that
are
dropped
off
so
to
adjust
to
make
sure
that
the
window
coverage
maintains
our
number
one
priority.
L
We
will
pull
those
staff
from
those
back
office
areas
to
cover
the
windows,
and
so
then
we
do
create
a
delay
or
a
little
bit
of
a
backlog
in
the
background,
if
losing
the
35
or
the
34
positions
in
total
from
the
front
windows,
we
would
just
continue
what
we're
doing
now.
Looking
for
efficiencies
and
utilizing
the
staff
from
those
back
office
functions
to
cover
the
front
windows.
H
Just
have
one
quick
follow-up
chair
dennis.
If
I
may,
can
you
discuss
a
little
bit
about
why
the
the
positions
are
vacant
in
the
first
place,
yeah.
L
Absolutely
again,
tonya
lainey
threw
the
for
the
record
through
you,
chair,
dennis
to
assemblywoman
peters
again
with
having
772
ftes
in
the
field
services
division.
That's
just
our
natural
turnover.
We
have
staff
that
promote
into
other
positions
that
leave
the
dmv
to
go
to
other
state
agencies
that
leave
the
dmv
to
go
to
private
industry,
lots
of
different
reasons
for
the
vacancies.
L
L
So
when
we
were
looking
at
the
percentage
that
we
needed
to
make
for
the
cuts,
that's
where
we
looked,
the
number
did
start
off
higher
for
us.
We
did
work
with
the
director
and
our
in
our
team
and
we
made
sure
that
we
kept
our
rural
offices
staffed
where
they
were
and
that
the
cuts
were
only
taken
from
the
metro
office
locations.
L
Tommy
laney
for
the
record.
Can
you
repeat
the
question
I
didn't
quite
understand.
H
So
you
said
that
it's
cut
it's
just
the
nature
of
turnover
for
a
department,
the
size
of
yours
right
now,
so
with
the
elimination
of
those
34
existing
vacant
positions.
Would
we
expect
to
see
the
remaining
positions
additionally
be
vacated
right
at
kind
of
the
same
rate
and
then
see
additional
vacancies
throughout
the
biennium.
L
Thank
you
for
the
question.
Tanya
laney
for
the
record
through
you
chair,
dennis
271
peters.
Yes,
we
do.
We
do
have
an
average
vacancy
rate
that
does
continue
throughout
our
history
again
of
the
staff
promoting
or
moving
to
other
agencies
or
going
to
private
industry
or
leaving
because
of
retirement
as
far
as
additional
cuts
to
vacant
positions.
L
We
don't
anticipate
that
at
this
time,
and
so
we
would,
as
the
physician
becomes
vacant,
we
go
through
the
jtf
process
to
request
to
fill
those
positions
once
that
jtf
is
approved,
then
we
open
up
the
position
through
recruitment.
The
recruitment
is
usually
anywhere
from
7
to
14
days,
depending
on
how
we
open
the
position
internally
or
externally,
and
then
we
go
through
the
interview
process
and
fill
those
positions.
L
So
that
is
a
timely
process,
and
so
we
do
see
that
when
we
have
vacancies
that
that
some
of
them
do
stay
vacant
for
some
time
and
then
as
we
fill
those
positions,
then
we
do
occur.
Vacancies
in
the
interim,
I'm
not
sure
what
the
numbers
look
like
currently
with
the
number
of
staff
that
are
still
vacating
those
positions
to
leave
for
other
positions
outside
of
the
dmv.
It's
been
a
little
bit
since
I've
looked
at
it.
I
think
that
that
possibly
has
slowed
down
a
little
bit.
L
You
know
with
with
covid,
but
we
do
have
a
standard.
H
A
I
am
not
seeing
any
right,
let's
go
to
the
second,
the
the
the
e902
miss
monroe
moreno.
I
believe
you
have
a
question.
D
Thank
you.
Thank
you,
mr
chair,
a
few
questions
about
this
item
and
then
just
an
overall
question
that
maybe
miss
butler
will
be
able
to
answer,
but
as
we
look
at
e902,
the
positions
that
are
being
transferred,
some
of
them
handled
the
vehicle
inspections,
appraisal,
the
out-of-state
dealers
and
transfers
from
other
states.
D
As
we
looked
at
for
those
transfers,
can
you
tell
us
how
the
transfers
of
the
inspector
appraiser
position
allow
for
greater
efficiency
for
the
department
as
we're
talking
about
all
these
currently
vacated
positions,
some
of
them
are
being
eliminated.
How
is
this
going
to
help
with
efficiency
in
the
department.
L
Thank
you
for
the
question
again.
Tonya
lainey
for
the
record,
through
you,
chair,
dennis
with
those
positions,
their
duties
would
remain
the
same
where
we
create
the
efficiency
through
the
switchover
from
the
field
services.
Division
to
the
compliance
enforcement
division
is
when
those
inspectors
or
appraisers
come
across
potential
fraud
or
issues
that
they're
seeing
in
the
industry
or
our
appraisers
deal
with
abandoned
vehicles
with
tow
yards
and
then,
of
course,
the
inspectors
deal
with
the
out
of
out-of-state
vehicle
transfers
that
are
coming
into
the
state.
L
There
could
be
title
fraud,
it
could
be
a
vehicle
theft
instead
of
going
through
the
chain
of
command
and
field
services.
That
does
not
have
the
authority
and
statute
to
address
these
issues.
L
They
go
right
through
the
chain
of
command
of
compliance
enforcement
who
can
who
are
better
equipped
and
have
the
authority
to
address
those
issues.
So
what
it
does
is
it
takes
out
two
different
chains
of
communication
and
just
gives
them
a
direct
change,
so
those
issues
can
be
addressed
much
quicker
than
going
through
two
different
divisions.
D
That
makes
sense
following
the
natural
chain
of
command
and
cutting
down
on
time
processing
time.
That
makes
a
lot
of
sense
when
that
takes
me
out
to
my
my
next
question.
When
you
looked
at
that
the
governor's
recommendations
for
the
transfers
of
the
positions
of
the
compliance
enforcement
budget,
the
cost
allocation
that
was
associated
with
that
buzz
budget.
D
Could
you
explain
to
us
why
the
the
ft
driven
cost
allocation
was
not
recommended
to
be
updated,
based
on
the
transfer
of
those
positions
to
the
compliance
enforcement
budget,
which
results
in
the
fee
funded
motor
vehicle
pollution
control
budget,
contributing
less?
How?
How
is
that
going
to
balance
out
between
the
two.
L
Again,
tommy
laney
for
the
record
through
you
through
you,
chair
to
the
assembly
moment,
I
I
apologize.
I
actually
do
not
have
that
information,
but
I
do
believe
that
we
have
somebody
from
our
administrative
services
division
down
in
carson
city.
That
was
going
to
be
able
to
answer
that
question
if
it
came
up
being
our
fiscal
experts
and
the
ones
that
work
more
more
closely
in
this
area.
Thank
you.
F
D
D
As
we
look
at
this
budget-
and
I
think
you've
heard
it
through
a
number
of
the
legislators
and
they're
questioning
when
we
talk
about
eliminating
vacant
positions,
would
it
be
easier
or
would
it
be
better
to
hold
some
vacant
positions
open
so
that,
if
you
need
those
positions
later,
you
wouldn't
have
to
come
back
to
the
legislative
body
to
ask
to
add
those
back
to
your
or
your
staffing
pattern.
Instead
of
eliminating
some
would
it
be
had
you
thought
about
just
leaving
some
positions
just
remaining
vacant
for
the
biennium.
F
Thank
you
for
the
question.
Julie,
butler
for
the
record,
through
you,
chair,
dennis
to
assemblywoman
monroe
moreno,
the
the
issue
that
we
ran
into
in
building
this
budget
was
two-fold.
F
One
was
the
governor's
two-time
governor's
finance
office's
two
times
rule,
meaning
that
we
have
to
hold
expenditures
for
the
upcoming
biennium
to
two
times
your
odd
numbered
year,
expenditure
so
two
times
21
and
then
the
statutory
cap,
and
so
what?
When
we
hold
positions
vacant
and
don't
fill
them,
it
still
counts
against
the
cap
because
we
budget,
as
if
those
positions
are
filled,
and
so
it
really
isn't
a
spending
problem
for
the
department.
F
Normally
in
in
years
past,
the
department
has
been
able
to
offset
a
lot
of
its
expenditures
by
the
fees
that
it
collects
now
what
you're,
seeing
as
a
result
of
covid
and
and
the
closures
in
our
inability
to
to
process
things
as
timely,
as
we
have
in
years
past,
we're
having
to
offset
our
budgets
a
lot
more
with
highway
fund
than
you've
seen
in
years
past,
and
so
just
this
combination
is
kind
of
this
perfect
storm
event
where,
where
the
checkbook
is
what
it
is,
and
so
in
order
to
meet
that-
and
it
was
really
a
very
difficult
decision
to
to
put
forward
to
cut
the
positions
we
didn't
enter
into
that
decision
lightly.
F
But
what
what
we
felt
like
is
what's
really
going
to
dig
us
out
is
is
technology,
and
so
we
really
felt
it
important
to
to
ask
for
our
transformation
effort,
because,
ultimately,
you
know,
when
we've
got
4
000
emails
coming
in
a
day,
you're
not
going
to
be
able
and
in
three
weeks
for
persons
going
one
by
one
by
one
to
to
answer
those.
It's
not
sustainable.
D
Thank
you
so
much
for
answering
that
I
completely
understand
and
appreciate
the
the
move
that
you're
making
for
technology,
but
that
just
kind
of
makes
me
echo
what
my
colleagues
had
said
earlier
in
the
discussion
today.
As
we
were
discussing
budget
47.45
as
we
look
at
changing
and
improving
in
technologies,
we
really
really
really
need
to
look
at
and
rethink
those
credit
card
fees
to
help
with
maybe
offset
some
other
things.
So,
mr
chair,
that's
that's
all
I
have
thank
you.
A
I'm
not
seeing
anybody
I
I
know
some
of
them
peters
has
a
wants
to
go
back
on
the
previous
one
said
an
additional
question.
So
let's
go
to
that.
H
L
Thank
you,
tommy
laney,
for
the
record
again
through
you,
chair,
dennis
to
assemblywoman
peters.
We
currently
have
four
trainers:
statewide
on
staff
with
the
dmv.
We
have
two
in
the
north
and
two
in
the
south
to
maintain
the
social
distancing
requirements
and
bring
staff
on
we're
doing
a
combination
of
things.
L
We
have
the
workload
spread
out
between
those
four
trainers,
and
then
we
also
ask
for
assistance
through
our
senior
staff,
to
do
some
more
hands-on
training
with
the
staff
on
the
job
training
on
the
window
earlier
than
we
would
traditionally
see
through
having
pre-covered
times
where
we'd
have
large
academies,
and
then
we
would
rotate
staff
in
and
out
of
the
academy
and
then
onto
the
floor.
L
So
that
position
was
going
to
be
a
new
position
to
the
dmv
that
we
had
acquired
last
legislative
session.
That
was
going
to
have
oversight
over
that
training
team.
In
addition
to
the
oversight
of
the
training
of
our
third
party
participants
such
as
aaa
and
the
assessors,
who
also
process
transactions
for
the
dmb
to
be
able
to
make
sure
that
we
are
staying
up
to
speed
with
having
consistency
between
the
dmv
and
the
triple
a's
and
the
assessors,
we
do
have
staff
that
we
rotate
through
on
a
volunteer
basis.
L
A
Okay,
just
a
quick
follow-up
on
that.
Do
you
find
with
the
trainers
that
I
know
this
isn't
on
the
question,
but
I
just
have
a
question
I
just
came
up.
Do
you
find
that
the
you've
got
to
split
two
for
the
north
to
further
south?
Is
the
the
work
evenly
divided
between
them,
the
north
and
south
when
it
comes
to
training
needs
of
the
department.
L
Thank
you,
chair
dennis
again
tommy
laney
for
the
record,
a
great
question
we
do
so,
even
though
we
have
two
and
two
and
we
have
the
bulk
of
our
our
staff
in
the
south
versus
the
north.
Our
our
trainers
here
in
the
north
are
program
officer.
Threes,
we're
the
ones
in
the
south
are
program
officer
too.
L
So,
even
though
the
academies
in
the
north
may
be
smaller
because
they
provide
assistance
to
the
two
metro
offices
and
some
of
the
outlying
rural
offices,
they
have
additional
duties,
such
as
making
sure
that
any
of
the
legislative
changes
that
come
up
or
any
of
the
federal
changes
that
come
up
are
implemented
into
our
training
programs,
whereas
the
ones
the
two
trainers
that
we
have
in
the
south
focus
a
hundred
percent
on
those
training
academies
without
having
to
worry
about
updating
the
curriculum
or
doing
anything
of
that
nature.
C
L
Of
the
just
the
regular
training
of
new
hire
academies,
you
know
assisting
with
smart
21
things
of
those
natures
where
training
becomes
a
need
of
the
department,
and
then
we
have
again
staff
volunteers
at
the
office
level
in
each
one
of
the
metros
that
also
assist
as
our
smes
or
trained
staff
trainers.
If
you
will,
that
will
take
on
the
on-the-job
training
after
the
new
hire
academy
portions
are
are
completed,
so
we
do
see
that
we
have
a
good
work
balance
between
those
positions
being
split
to
the
north
into
itself.
A
Yeah
now
I
appreciate
that
I
I
I
was
just
wondering
if,
if
it
wasn't,
if
you
were
sending
people
down
from
the
north
to
help
but
down
south,
but
it
sounds
like
it's
pretty
even
I
just
remember
years
ago,
at
least
on
the
technology
side
I
used
to,
I
remember
nothing
to
do
with
dmv,
but
they
that
they,
they
had
one
computer
person
for
southern
nevada
and
they
had
a
whole
department
up
in
the
north
and
and
most
of
the
plays
were
and
so
any
time
there
was
a
problem.
A
C
A
In
I
guess
I
should
unmute.
Yes,
let's
give
it
just
a
minute.
I
know,
there's
a
delay
between
live
and
and
what
they're
hearing.
So,
let's
give
them
at
least
a
minute.
C
C
A
Okay,
thank
you
very
much
want
to
thank
everybody
today
for
the
presentation
from
dmv
and
both
for
our
staff
and
great
questions,
and
hopefully
we
got
the
answers
that
we
needed
then
so
with
that
we'll
go
ahead,
go
ahead
and
adjourn
the
public
safety
and
natural
resource
transportation
joint
subcommittee
this
morning,
and
we
will
see
you
at
our
next
one.
Thank
you.