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From YouTube: npmCamp 2016 - You don't suck at communication: an empathetic communication primer by Sharon Steed
Description
You don't suck at communication: an empathetic communication primer by Sharon Steed
A
A
There
we
go
and
uttering
is
pretty
interesting
in
that
it's
an
insecurity
that
is
constantly
around
right.
Every
time,
I
have
to
say
my
name,
I'd
stutter,
pretty
much
almost
all
the
time.
It's
really
awesome
to
have
people
think
you're
crazy,
because
you
don't
know
how
to
say
your
name
and
it's
even
better
when
you
have
to
change
your
drink
order
at
the
bar
or
at
Starbucks,
because
you're
kind
of
terrified
to
to
stutter
to
say
things
right
so
before
I
go
any
further.
I
just
want
to
give
you
a
few
fun
facts
about
stuttering.
A
My
my
my
my
parents
stuttered
my
my
brothers
stuttered
I,
have
husbands
who
stuttered
and,
and
they
all
pretty
much
stopped
stuttering
by
the
time
they
were
around
ten
or
twelve,
unfortunately,
well
spoiler,
alert,
I,
guess,
I
should
say.
I'm,
32
and
I
still
have
to
deal
with
this
thing
every
single
day
and
so
I
developed
a
lot
of
ways
to
kind
of
cope.
A
With
stuttering,
I
would
try
to
conceal
it
right.
I
would
do
this
thing
where
I
was
thinking
about
flipping
that
I
that
I
had
I
wanted
to
say
and
if
I
thought
I
was
going
to
come
upon
a
word
that
I
wasn't
towing,
he'd
be
able
to
say
fluently,
I
would
I
would
switch
up.
The
word
before
I
had
to
come
to
it.
I
spent
a
lot
of
time
just
completely
just
being
demoralized
and
angry
and
I
absolutely
despised.
A
The
National,
stuttering,
Association
and
it's
kind
of
Awesome.
Oh,
that's,
not
the
right
slide,
because
it
has
the
very
interesting
and
confusing
title
of
NSA,
and
so
every
time
I
tell
people
that
I
am
going
to
go
to
this
conference
I'm
like
yeah
I'm,
going
to
the
NSA
conference,
and
it's
always
pretty
funny.
A
So
the
first
conference
I
was
at
was
the
first
time.
I
was
completely
surrounded
by
people
who
stuttered,
and
so
you
know
pretty
much.
My
in
higher
life
I
only
thought
about
the
way
that
I
felt
and
the
way
that
I
spoke
and
and
the
way
that
other
people
perceived
it
well.
The
first
conference
I
was
at
was
the
first
time
where
I
was
actually
thinking
about
the
way
that
you
know
people
felt
when
they
were
talking.
A
That
was
the
first
time
when
I
wasn't
completely
completely
obsessing
over
the
way
that
I
sounded
I
had
to
be
patient,
because
I
really
wanted
to
hear
the
things
that
other
people
there,
you
know
had
to
say
and
I
realized
that
I
was
just
completely
self-involved
right
and
that
I
had
to
think
about
the
other
people
and
how
they
felt
when
they
were
communicating
with
me
so
that
conference
and
that
experience
of
having
to
think
about
you
know
the
other
people.
It
completely
changed.
My
view
of
communication.
A
The
problem
is
that
it's
pretty
much,
not
okay,
and
so
the
way
that
we
approach
conversations
is
kind
of
horrible
and
I'm
going
to
explain
this
to
you
through
its
series
of
photos
and
gifts,
because
it's
2016
and
that's
how
we
communicate
with
each
other.
So
hypothetically,
you
have
this
thing
that
you
want
to
share
with
someone.
A
You
think
about
how
you
want
to
feel
you
think
about
how
you
want
the
other
person
to
feel
you
think
about
how
you
want
them
to
to
respond,
and
then
you
take,
you
know
things
and
you
present
it
to
the
other
person
right
and
you
were
so
excited
because
you
know
that
they
are
gonna.
Think
that
your
idea
is
like
the
best
idea
ever
well,
they
respond
and
they're
not
exactly
doing
backflips
like
you
thought
they
would
because
I
mean
hold
on.
A
A
A
B
A
B
A
A
A
A
Technology
can't
replace
the
social
aspect
of
face
to
face
home.
You
know,
communication,
here's
another
truth.
The
consistent
failures
of
communication
can't
be,
you
know,
taken
away
with
software
and
other
you
know
hacked
tools
you
have
to
confront
these
issues,
pace
hit
face
because
when
you
take
away
black
and
when
you
take
away
Twitter
and
and
cell
phones
and
computers,
you
you
know
are
left
with
a
person.
A
So
when
you're
dealing
with
people
you
have
to
talk
to
then-
and
the
problem
here
is
that
people
kind
of
hate
talking
to
each
other
right,
I
mean
I,
know
that
I
have
an
issue
with
talking,
but
well,
okay,
so
my
issues
a
little
bit
deeper
than
most
people's,
but
you
know
it's
it's
it's
difficult
to
talk
to
people
and
conversations
where
you
have
to
talk
about.
Failure
are
just
incredibly
hard
conversations
to
have,
and
so
because
of
all
of
those
things,
collaboration
is
extremely
difficult
and
because
of
that
collaboration
tails.
A
A
A
A
Basically,
the
fear
of
being
judged
and
I
know
that
a
kind
of
times
I
have
chosen
to
not
talk
to
people,
because
I
was
afraid
of
being
wrong
and
I
was
afraid
of
being
judged
right.
So
you
know,
have
you
ever
been
in
a
conversation
with
a
co-worker
or
with
a
friend
or
with
a
cost
or
with
the
a
partner?
And
you
chose
to
you
know,
he's
silent
because
you
were
afraid
of
being
wrong.
It
happens
to
people
pretty
much
every
day.
C
A
A
A
C
B
A
A
Open
up
the
conversation
and
when
you
are
listening
to
a
speaker
who
is
having
a
difficult
time,
communicating
just
think
back
to
this
day
right,
like
I,
know
that
it's
it's
challenging
to
to
to
really
hear
what
I'm
crying
excuse
me
to
say.
You
have
to
pay
attention.
You
have
to
focus,
take
that
same
approach
when
you're,
when
you're
listening
to
the
people
that
work
or
when
you're
listening
to
your
partner
or
or
your
kids.