►
From YouTube: Buenos Aires OSCG 2022| La transformación pública digital De la resiliencia a la Aceleración digital
Description
RH OSCG La transformación pública digital De la resiliencia a la Aceleración digital
A
Good
morning,
everyone,
really,,
it's
a
pleasure
to
be
here
and
talk
a
little
about
what
the
title
says:
the
public
digital
transformation
of
resilience,
digital
acceleration,
Now
I,
could
start
trying
to
convince
all
of
you
that
there
is
to
implement
digital
transformation
that
digital
acceleration
must
be
faced,
and
yet
I
think
that
we
are
all
mentioning
here.
It
is
because
we
already
know
that
we
have
to
go
down
that
path
of
digitally
transforming
our
organizations.
A
Further
back
and
to
think
about
why
we
have
to
digitally
transform
our
organizations,
and
particularly
the
state,.
That
is
why
we
talk
about
public
transformation,.
It
is
from
the
subnational,
National
State
of
the
different
powers
today,
the
citizenship
and
the
citizens.
All
all,
absolutely
all
of
us
have
a
technology
in
which
hand
walk
with
a
cell
phone,
has
a
tablet.
We
all
want
to
make
transactions
through
precisely
those
platforms
that
we
have
from
the
banks,
the
purchases,
the
shipments,
the
payments.
A
Going
to
tell
you
about
something
that
happened
to
me
yesterday,
I
say:
I
didn't:
have
it
ready
for
the
talk?
But,
hey,
come
to
the
As,
a
matter
of
fact,
yesterday
as
citizens,
no
longer
as
an
official,
I
have
to
carry
out
a
procedure
and
obviously
it
will
not
be
in
the
national
state,
because
otherwise
I
would
not
be
standing
here,
but
in
a
municipal,
office.
A
I
had
to
get
to
that
municipal
office,
where
I
had
to
enter
a
documentation
and
obviously
the
documentation
was
digitally
available
to
the
city.
On
my
cell
phone,
I
thought
that
taking
it
with
me,
since
I
had
to
go
on,
my
cell
phone,
could
transfer
it
somehow
to
the
municipal
office.
Obviously.
That
was
not
the
case,.
Not
only
did
I
have
to
leave
the
municipal
agency
and
look
for
somewhere
where
I
could
print
these
documents,,
but
I
also
had
to
look
for
a
place
where
they
made
a
photocopy
of
me.
A
I
couldn't
find
a
place
to
make
a
photocopy
Thank
you,
which
one
I
don't
know,
which
one
is
good.
Ok
I
couldn't
find
a
place
to
make
a
photocopy,
because
obviously,
a
photocopy
of
the
ID
card
hardly
exists
in
the
photocopy
anymore,
and
why
did
the
municipal
agency
want
a
photocopy
of
me
if
the
state
already
knows
who
I
am
and
can
now
look
for
that
information,
well,?
A
That
is
precisely
what
we
have
to
avoid
and
that
we
are
working
from
the
national
state
and
supporting
the
different
powers
through
the
digital
public
transformation
program
to
provinces
and
municipalities.
Here
is
Judge
Mario,
since
we
are
also
working
with
the
judiciary
to
carry
out
this
digital
public
transformation
that
today,
we
assume
responsibility
for
the
national
state
and
we
want
to
reach
all
the
jurisdictions,
but
to
talk
about
digital
transformation.
I
would
like
to
do
Well,
also
a
little
bit
of
history,
not
How.
We
got
to
this
digital
transformation
today.
A
If
we
go
a
little
back
in
history,
the
internet
appears
in
our
lives.
Internet
appears
in
organizations
and
States
worldwide
began
to
interact
through
the
Internet
That
is
where
what
is
called.
Electronic
government
was
born
A
government
where
it
began
to
give
its
communication,
and
we
began
to
show
its
public
services
and
its
Communications
and
its
interaction
with
the
state
with
the
citizens
through
the
first
web
pages,
some
web
pages,
that
the
only
thing
they
achieved
was
a
one-way
communication
from
the
State
to
the
citizens.
The
citizens
entered
the
web
page
www.
I
remember.
A
Casa
rosada
was
one
of
the
first
casa
rosada.gob.ar
entries,
and
you
could
see
the
information
about
the
pink
house
that
was
happening
there.
What
they
were
doing
What
were
the
president's
activities
and
nothing
more,
but
a
one-way
communication.
Shortly
after
the
first
forms
appeared
where
we
could
upload
some
data,
we
could
get
some
turn.
We
could
have
a
first
interaction
with
the
government
with
a
state
and
that
was
called
digital
government
That
was
the
second
instance
of
digital
government.
A
Today
many
states
having
already
acted
and
having
had
a
much
larger
number
of
forms,
a
lot
more
interaction.
There
is
through
different
platforms
with
citizens.
Where
today
you
can
upload
your
data.
You
can
start
your
procedures,
you
can
make
requests
to
the
State.
They
respond
to
you
through
those
platforms
that
state
that
is
no
longer
just
a
digital
state.
A
A
digital
government
begins
to
use
the
information
that
we
provide
Giving
the
state
as
citizens
and
start
working
with
that
data
to
be
able
to
give
you
more
and
better
public
services
from
the
transformation
of
that
data
from
the
explosion
of
that
data,
to
turn
it
into
information
to
be
able
to
have
practically
online
results
from
the
application
of
the
public
policies.
That
will
henceforth
be
understood
as
the
presentation
of
a
subsidy
procedure,.
A
We
can,
through
this
procedure
that
we
are
going
to
load
to
request
that
subsidy
on
this
side
of
the
counter
on
the
side,
as
an
official,,
we
can
practically
see
online
that
information
that
they
are
overturning
us
and
having
the
segmentation
by
regions
by
ages
by
characterization,
for
others
go
correcting
practically
online,
as
I
tell
you,
or
in
real
time
that
public
policy
or
attacking
the
place
where
we
need
it
most
That.
This
public
policy
be
covered.
A
That
is
intelligent
government
for
which
we
went
through
the
electronic
government
from
there
to
the
digital
government
and
Today.
We
are,
in
an
instance
of
intelligent
government,
an
intelligent
government
that
has
to
go
one
step
further
and
when
I
talk
about
going
one
step
further,
I
am
talking
about
a
government
that
is
proactive
to
the
needs
that
has
citizenship,
A
government
that
anticipates
what
citizenship
needs.
If
we
already
know
that
a
person
was
born
with
an
identity
document,
they
will
need
social
work
at
five
years
old.
They
will
need
a
garden
At
18
years
old.
A
They
will
need
to
go.
A
university
is
going
to
need
a
social
security
system.
Well,.
The
state
already
knows
all
of
this,
and
it
has
to
be
a
proactive
state
that,
based
on
the
information
that
it
has,
from
interoperability,.
That
can
be
achieved
with
this,
to
become
a
cognitive
government,
A
government
that
anticipates
the
needs
that
citizens
have
today.
So
with
that,.
What
we
achieved
and
I
am
going
to
say
something
that
is
quite
disruptive
when
I
speak
about
it
within
more
public
management
spheres
is
to
achieve
invisible.
Bureaucracy..
A
That
is
why
we
have
to
reach
the
invisible
bureaucracy
that
the
invisible
bureaucracy
well,
the
bureaucracy.
We
all
hear
about
bureaucracy,
and
it
seems
that
he
was
speaking
of
a
bad
word,
but
nevertheless
for
those
of
us
who
are
public
officials,
bureaucracy
is
necessary
because
it
is
what
helps
us
control
the
execution
of
that
public
policy
within
the
State,
but
that
bureaucracy
does
not
have
to
hinder
the
interaction
of
the
citizen
with
the
state
to
achieve
their
services
through
the
State.
A
A
Not
because
digitizing
is
going
from
a
paper
procedure
to
a
digital
procedure,
nothing
more
is
copying
the
reproduction.
What
What
we
were
doing
on
paper,
reproduce
it
in
digital
format.
If
the
paper
entered
through
the
front
desk
and
from
there,
they
took
it
to
the
purchasing
director's
office
and
from
there
they
took
it
to
the
subsidy
director
if
I
digitized
it
through
a
workflow
through
the
digitization
of
this
process.
The
only
thing
I
do
is
replicate
that
transformation
is
something
else.
Transformation
is
to
start
thinking
about
digital
those
processes.
A
Transformation
is
to
start
reviewing
each
of
the
parameters
that
we
have,
so
that
that
is
different.
We
have
Starting
to
think
about.
Digital
with
a
vision
set
on
the
citizen
is
the
second
great
need
that
we
have.
The
digital
transformation
has
to
have
a
vision
of
the
citizen,
and
the
third
thing
that
we
have
to
think
about
when
we
talk
about
digital
transformation
is
to
think
about
the
state
as
a
platform.
A
digital,,
the
citizen
as
the
center
and
the
state
as
the
platform
are
the
three
axes
of
digital
transformation,
and
when
we
talk
about
digital
transformation,
we
are
talking
about
five
fundamental
Pillars,
that
digital
transformation
can
have
the
five
fundamental
Pillars
that
we
have
to
do
to
implement
digital
transformation
or
In.
The
case
of
the
state
of
digital
public
transformation,
on
the
one
hand,
governance
and
the
digital
transformation
strategy,
on
the
second
point,,
the
regulations,.
We
are
a
state
that
we
leave
by
law
and
by
regulations,.
A
The
third
point:
the
management
of
the
fundamental
change
I
just
saw
in
one
of
the
slides
that
spoke
of
the
person,
the
management
of
both
internal
and
external
change.
Thinking
about
that
management
of
change,
where
we
have
to
adapt
the
way
of
working
not
only
of
public
agents
but
also
the
way
of
working
of
those,
also
technological
public
people
who
have
to
start
implementing
precisely
that
organizational
change
management,
so
that
it
is
reflected
in
the
platforms
and
the
management
of
change.
A
Also
of
the
citizen
are
three
fundamental
points
that
must
be
worked
on
from
the
point
of
view
of
the
person
so
that
the
digital
transformation
can
be
effective.
Precisely
in
the
subject
of
digital
transformation
and
change
management.
It
was
there
where,
from
From,
a
consultancy
that
we
had
with
Red
Hot,
we
were
able
to
learn
how
we
had
to
start
working
from
the
technological
point
of
view
in
order
to
have
a
much
faster
response
to
the
need
that
the
provinces
and
municipalities
to
which
we
were
not
raising
We,
wanted
to
assist
and
accompany
this
technology.
A
A
A
A
A
A
We
are
very
used
to
having
that
image
of
arriving
at
an
office
and
seeing
piled
up
in
the
closets
on
the
sides,
a
pile
of
accumulated
paper
where
surely
My
paperwork
is
stuck
there
in
one
of
those
yellow
papers
that
have
been
there
for
so
long.
It
was
stuck
in
our
paperwork.
Well,
the
national
state
is
not.
Today
has
only
one
file
on
paper.
Official
communications
rulings
records
files
files.
A
40
million
live
files
that
are
circulating
through
the
platform
with
more
than
3,000
digitized
procedures,
so
that
citizens
can
interact
with
any
state
body
of
the
national
executive
power,.
All
of
this
is
done
through
the
infrastructure
that
we
are
managing,.
The
undersecretary
here
is
part
of
the
team
that
manages
those
infrastructures,,
which
is
one
of
the
ones,,
as
I
said,
one
of
the
largest
in
the
country,
and
that
from
the
application
of
technology
to
cover
a
need,
as
I.
A
Initially
said,
technology
did
not
come
to
cover
a
need,,
precisely
the
application
of
technology
to
cover
a
need,
we
achieved,
for
example,,
so
that
they
take
into
account
Some
numbers
with
more
than
30
physical
servers.
Today
we
have
built
more
than
150
ecosystems
of
this
document
manager,
To
support,
150
different
jurisdictions
that
are
beginning
their
digital
transformation
process.
A
150
Clouds
built
with
an
average
of
30
30
containers
in
each
of
those
Clouds
more
of
4,000
I,
do
not
want
to
do
the
account
here,
live
or
in
4,500.
This
containers
raised
to
provide
assistance
precisely
to
the
provinces
and
municipalities
to
their
different
powers
that
wanted
to
implement
their
digital
transformation.
A
There
are
a
very
nice
anecdote
that
I
was
just
speaking
to
you
a
couple
of
days
ago
with
the
mayor
of
that
place
in
the
same
week
that
we
put
the
municipality
of
the
slaughter
into
production,
with
exactly
the
same
tools
that
the
national
executive
power
has
to
carry
out
its
processing.
In
other
words,
replicate
those
tools,.
A
Those
applications
that
the
national
executive
power
has
in
a
cloud,
in
a
Cloud,
with
containers,
I'm
telling
you,,
with
more
than
30
containers
inside
each
of
those
nails,
all
replicated
through
openshift
technology
that
we
are
now
migrating
to
the
Latest
version.
We
did
the
same
work
with
another
municipality
The
slaughter
of
close
to
5
million
inhabitants,
with
a
power
almost
like
a
province
went
into
production
on
Monday
or
Tuesday
of
that
week,
Thursday
or
Friday.
A
We
put
the
municipality
of
Fray
Mamerto
Esquiú
into
production,
some
know
it
catamarca
12,000
inhabitants,
an
infrastructure
that
was
a
dependency
of
the
municipality
of
la
matanza,
the
same
infrastructure
put
in
value
so
that
the
municipality
of
Fred,
mamerto
esquiú
works
in
the
same
way
that
the
municipality
of
la
matanza
is
working
and
works
in
the
same
way
that
it
works
today.
The
national
government,
all
this
framework
or
all
this.
A
It
is
not
only
a
file
that
travels,,
but
one
that
is
traveling
digitally,
signed
with
a
digital
signature,,
a
digital
signature
that
gives
it
the
legal
validity
that
this
documentation
needs,.
Then
the
digital
coexistence
is
even
legally
valid.
In.
This
way,
my
procedure
starts
in
the
municipality,
as
I
told
you.
What
happened
to
me?
Yesterday,
I
travel
to
the
province
digitally
without
having
to
reprint
the
paper
without
having
to
carry
a
file
even
on
a
USB,
to
take
it
to
the
province,,
but
rather
they
coexist
and
interoperate.
A
fundamental
interoperability,
an
outstanding
debt
that
we
had
years
and
years
ago
start
working
on
interoperability.
Today,
these
120
ecosystems,
that
I
am
talking
about
more
in
a
nation,
interoperate
all
their
procedures
and
make
this
digital
coexistence
real
and
feasible,
and
the
last
point
of
the
those
of
the
digital
transformation
of
the
five
that
I
decide
to
talk
about
regulations,
governance
change,
management,
infrastructure,
digital
services,
digital
service,
that
every
time
has
to
be
more
modern,
more
innovative,
more
active.
A
What
is
demanded
by
people
digital
services
that
have
to
apply
technology
from
emerging
the
technological
divergence,
as
we
sometimes
want
to
say
technology
that
is
already
available
technology,
new
technology.
That
appears
that
trivergence
of
technology
is
given
by
blockchain,
that
is
given
by
the
internet
of
things,
and
that
was
by
artificial
intelligence
that
we
now
call
so
much.
The
tenegence
artificial
intelligence
is
not
something
new.
If
we
start
talking
about
artificial
intelligence,
We
have
to
go
talk
about
neural
networks
and
to
talk
about
neural
networks.
A
A
Then
Artificial
Intelligence
is
not
something
new,,
but
now
we
have
massiveness
in
all
citizens.
That
requires
us
as
civil
servants
to
apply
Artificial
Intelligence
to
digital
services,
too,,
which
is
why
the
application
of
these
digital
services
is
already
a
reality
in
what
is
the
national
government
and
how
to
close,
if
I'm
on
time,
I'm
very
well
on
time.