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From YouTube: In the Clouds with Red Hat Leadership (S1 E4): Sathish Balakrishnan, VP, Managed Services
Description
Red Hat’s senior leadership is having to execute at an ever-increasing pace. That means that today's technology decisions have to balance short-term risk with long-term gains. This unique series provides host Chris Short inviting thoughtful and candid discussions with each guest.
An hour with the one and only Sathish Balakrishnan, VP, Managed Services
A
Good
morning
good
afternoon,
good
evening
and
welcome
to
another
episode
of
in
the
clouds
with
red
hat
leadership
here
on
open
shift
tv,
I'm
chris
short,
executive
producer
of
openshift
tv
today,
I'm
joined
by
the
one
and
only
satish,
bali,
krishnan
vp,
of
managed
services.
How
are
you
doing
today
to
satish.
A
It's
great
to
have
you
on
I'm
very
excited
to
have
you
on
managed
services
is
just
one
of
those
things
where
people
often
kind
of
like
they
see
openshift,
and
they
don't
realize
that
we
have
this
managed
service
component.
That
could
help
them.
So
much
so
like
you
want
to
give
people
a
little
background.
Maybe
introduce
yourself
a
little
bit
like
where,
where
you
kind
of
like
cut
your
teeth
on
everything
and
how
you
got
to
where
you
are
now.
B
B
B
Trying
to
make
sure
that
you
know
we
have
a
very
credible,
managed
services
offering
that
we
can
at
the
right
opportune
time
with
the
right
maturity,
go
push
to
the
market
and
that's
what
I've
been
doing
here,
cutting
my
teeth,
trying
to
make
sure
that
you
know
the
company
from
every
aspect,
not
just
from
the
service
delivery
aspect,
but
every
aspect
is
ready
to
take
on
managed
services
and
help
red
hat
accelerate.
It's
already
really
fast
crew.
A
Right
like,
and
I
think
that's
what
people
don't
realize
is
that
redhead
is
like
a
fast
growing
company
still
and
even
though
you
know
we're
under
ibm
or
part
of
ibm.
However,
you
want
to
phrase
that
you
know
language
right
like
we're
still
moving
at
a
very
fast
clip
and
it's
it's
always
interesting
to
get
a
little
context
to
to
set
the
table.
A
A
B
In
the
2000s
you
heard
about
linux,
and
you
know,
get
the
linux
shadowman
cd
to
install
it
and
yeah
yeah
from
now
as
a
company.
It
never
came
across
because
I
live
in
the
bay
area
in
san
francisco
bay
area,
and
I've
been
here
for
like
17
18
years
now-
and
you
know,
renat
has
a
very
small
presence
here
and
it's
growing
in
its
presence
here.
So
it
never
occurred.
B
Right
and
I
was
in
the
cloud
business
for
I
mean
I've
heard
that,
as
I
said,
seminars
2013,
so
I
was
already
eight
years
into
club
running
software
as
a
service,
and
I
used
to
work
for
a
company
that
did
contact
center
and
telecommunication
in
the
cloud
before
even
possible.
Right
and
so
red
hat
approached
me
and
said:
hey,
you
know
we're
going
to
build
this
cloud
business
and
you
know
we'd
been
interested
in.
My
first
reaction
was
like
you're,
a
linux
company
right
right.
B
Talk
to
you
guys,
because
you
know
I'm
working
in
this
really
cool
cloud
space,
so
I'd
rather
go
do
something
at
like
a
cloud
provider
or
a
big
sas
company.
We
used
to
work
a
lot
with
salesforce.com
than
with
red
hat,
but
I
think
reddit
made
like
a
pretty
compelling
pitch
and
it
looked
to
me
like
the
people
that
I
spoke
to
are
really
really
nice.
People
that
you
know
were
genuine
very
authentic,
were
you
know,
passionate
about
the
company,
passionate
about
what
they're
doing
you
know,
it's
probably
the
best
choice.
B
I
made
right
answer
that
call
from
the
recruiter
and
say
yes
to
speak
to
redhead,
because
I
think
I've
been
here.
It's
been
a
blast.
I
think
that
as
an
incredibly
awesome
company
it
does
you
know
everything
that
people
read
about
and
every
book
around
open
culture
and
everything.
It's
like
absolutely
true
right,
yeah.
C
A
Exactly
yes,
I
would
encourage
you
to
take
it
up
if
you
get
offered
at
such
an
opportunity,
so
manage
services
right
like
there's,
there's
a
lot
of
like
I
used
to
work
for
a
managed
service
provider
before
I
worked
at
red
hat
right
like
and
basically
that
was
a
sas
company
right.
So
there's
a
lot
of
definitions.
I
feel
like
of
managed
services
to
us
red
hat.
What
is
managed
services.
B
B
It's
managed
by
the
customer,
it's
managed
by
the
cloud
provider,
it's
managing
somebody.
So
when
you
start
providing
a
platform
layer
like
openshift,
which
is
more
than
one
machine,
and
it's
like
a
complicated
set
of
capabilities
put
together
in
a
very
nice
manner,
that's
completely
tested
it's
enterprise
friendly
or
enterprise,
driven
and
as
well
as
completely
supported.
B
Customers
tend
to
ask
us:
hey.
Can
I
have
this?
Can
I
consume
your
software
right
as
a
service
in
the
cloud
and
that's
what
a
managed
services
is
to
take
the
red
hat
offering
and
have
an
opinion
on
how
it
should
be
offered,
based
on
years
of
experience
of
development
of
software
and
managing
the
software
itself
and
providing
that
to
customers,
so
that
you
know
it's
just
another
option.
It's
not
doesn't
mean
that
we
don't
offer
the
software
as
that
that
we've
been
offering
for
years.
C
C
A
They
have
opinions
about
how
things
should
be
run,
but
some
of
our
customers-
they
they're
not
in
the
software
running
business
right
like
they,
don't
necessarily
have
all
those
skills
necessary
to
run
like
a
full
cloud
native
stack
of
applications
and
microservices
on
hand,
sometimes
right
so
giving
them
that
help.
I
feel
like
enables
organizations
to
level
up
without
having
to
onboard
those
skill
sets.
A
How
do
we
help
organizations
like
onboard?
What
does
that
onboarding
process
for
the
managed
service?
Look
like
I
mean
people
can
consume
it
themselves.
People
can
like
have
the
white
glove
treatment
as
well.
I
think
there's
there's
a
lot
of
ways
to
get
this
managed
service.
What
is
one
of
the
ways
we
deliver
it
and
how?
How
does
it
you
know,
benefit
having
that
as
an
option.
B
No,
no,
absolutely,
I
think
it's
a
really
good
question
right
and
I
think
now,
since
you
asked
this
question,
let's
just
walk
through
like
the
different
offerings
we
have,
because
I
think
you
know
then
you'll
have
different
ways
to
consume.
So
I
think
the
first
thing
going
by
is
openshift
is
available
as
software
it's
self-managed,
so
that
you
can
actually
take
the
openshift
which,
for
that
customer
that
you
know,
has
the
skills.
B
B
Certified
cloud
service
providers,
which
are
like
red
hat,
has
like
thousands
of
cchp
partners
like
global
service
system,
integrators
those
providers,
all
of
them
all.
The
top
providers
have
an
open
shift
practice
and
they
actually
can
manage
openshift
as
well
right,
wow
yeah,
so
you
can
go
to
an
accenture
or
a
deloitte.
You
can
go
to
a
tcs,
a
book
pro
and
enforcers
any
of
these
companies,
and
you
can
get
them
to
manage
openshift
for
you.
B
That
again
is
really
astounding
that
just
the
ability
to
build
it
and
that's
a
managed
service
right
and
the
third
level
is
really
a
red
hat.
Offer
right,
where
red
eye
offers
a
completely
managed
open
ship,
that's
available
on
a
public
cloud
provider,
and
then
the
fourth
category
is
really
the
cloud
provided
themselves
offering
a
managed
openshift.
That's
in
the
case
of
azure,
as
in
the
case
of
ibm
cloud
as
well.
As
you
know,
the
upcoming
relationship
we
have
with
aws.
B
So
those
are
the
four
different
ways
in
which
you
can
consume
openshift
and
the
last
three
of
them
are
really
how
you
can
consume
it
as
a
managed
service
right.
So
you
can
go
to
an
accenture
and
you
know
you
can
ask
them
to
completely
customize
openshift
and
stand
it
up
for
you
or
any
of
the
sis
that
I
mentioned
or
like
the
thousands
of
partners
that
we
have.
For
example,
in
japan,
we
have
a
completely
managed
service
practice
with
like
pretty
much
like
the
largest
all
the
largest
size
in
the
practice.
A
B
B
Can
basically
create
a
cluster
right,
so
you
can
actually
use
an
azure
console
command
or
an
assured
portal
experience
to
get
started
on
the
openshift
experience
without
really
having
to
do
anything
with
redhat
and
that's,
I
think
you
know
the
power
of
openshift
and
it's
going
to
soon
appear
on
aws
as
well.
We
already
have
this
on
ibm,
so
that's
actually
the
level
of
partnerships
that
we
have
that
you
can
actually
get
started.
As
a
native
cloud
experience
on
the
cloud
as
well.
A
And-
and
it's
it's
interesting
to
me
right
because
a
lot
of
the
hyperscalers
right
like
the
aws,
is
the
googles,
the
the
ibm's
they
have
their
own
like
kubernetes
offerings
and
but
we
they
also
see
value
in
having
an
open
shift.
Offering
right
like
that
to
me
is
very
telling
intriguing
and
you
know
how.
B
Yeah,
no,
it's
a
it's
a
it's
a
really
good
question
right,
quick
question:
it's
a
better
question
for
the
cloud
providers,
but
you
know
I
think,
since
I
work
with
them
a
lot
I'll
answer
I'll
I'll,
try
to
answer
that,
but
so
you
you're
absolutely
right
right.
Red
hat's
been
invested
in
kubernetes
since
the
beginning
of
the
project
right
we've
been
here
since
google
announced
that
we've
been
in
the
press
release,
but
they
announced
it.
B
So
that's
the
involved
level
of
involvement
of
red
hat
to
in
some
ways
I
would
say
we
may
our
mission
in
the
early
days
was
to
make
sure
kubernetes
really
really
runs
well
everywhere.
Right
becomes
that
orchestration
layer
of
choice
right
when
we
look
back
in
2015,
when
we
made
the
choice
to
go
to
kubernetes,
you
had
mesos,
you
had.
B
A
B
C
A
B
Every
place
possible
so
much
so
that
you
know
aws
and
microsoft
have
a
kubernetes
offering
right.
It's
a
google
project
that
they
have
an
offering
on
and
they've
hired
the
founders,
and
you
know
they've
done
a
phenomenal
job
of
supporting
kubernetes,
and
I
think
you
know
that
is.
I
think
the
first
thing
I
want
to
highlight
is
you
know
where
that's
been
instrumental
in
making
kubernetes
everywhere
work
really
well.
So
the
second
thing
is,
you
know:
what
does
kubernetes
really
orchestrate
it's
linux
right
and
it's
a
container
a
container
is
nothing
but
linux.
B
So
as
red
hat
customers
go
to
the
cloud
and
they
look
at
it
and
they
say
hey,
you
know
I
like,
I,
I'm
a
runner,
and
we
know
that
you
know
495
of
the
500
fortune,
500
companies
or
490
of
them
use,
as
well
as
the
standard
operating
system
in
the
data
center
as
they
move
to
the
cloud
they're
like
looking
for
how
can
I
have
a
real
container
being
orchestrated
and
that
basically,
just
naturally
goes
towards?
How
can
I
get
open
shift
there
right
and
I
think,
despite
you
know,
the
comp
the
competing
priorities.
B
I
think
the
cloud
providers
have
listened
to
the
customers
that
want
to
use
openshift
as
a
managed
service
as
a
native
managed
service,
and
we've
been
able
to
string
these
partnerships
right
with
these
cloud
providers,
which
are
unheard
of
right.
I
think
openshift
is
the
only
offering
that
is
native
or
console
offering
on
three
of
the
four
largest
ones
on
aws
on
azure
and
ibm
cloud.
That's
actually
a
pretty
phenomenal
testament
to
the
success
of
openshift.
B
B
C
B
If
you're
moving
to
the
cloud,
it's
a
great
opportunity
to
just
go
use
openshift
as
a
native
offering,
if
you're
already
in
a
data
center
using
openshift
it
basically
at
least
removes
one
level,
one
layer
that
you
don't
have
to
worry
about.
When
you
build
it-
and
I
think
that's
you
know
the
background
of
this
and
now
to
answer
your
question
right.
Openshift
is
kubernetes,
but
it
includes
a
lot
more
things
on
top
of
kubernetes.
B
The
first
thing
that
we
offer
is,
you
know
it's
much
more
than
kubernetes:
it
includes
all
the
ci
cd
pipelines,
it
includes
things
like
istio
server,
smash,
k
native
all
of
those
things
that
you
know
are
value-added,
that
customers
are
looking
for,
and
you
know
tend
to
expect
from
like
a
kubernetes
platform.
That's
the
first
thing.
Second
thing
is
we
do
more
than
managed
right,
we
are
actually.
If
you
look
at
any
of
these
xks
services,
they
provide
kubernetes
as
an
api.
B
They
don't
worry
about
the
operating
system
that
you
have
on
the
worker
nodes,
the
patching
and
all
of
those
things.
Red
hat
provides
like
a
complete
soups
to
not
manage
services.
So
we
actually
completely
manage
the
entire
platform,
and
I
think
that's
like
an
important
distinction,
because
what
that
means
is
you
actually
don't
have
to
worry
about
the
kubernetes
platform?
You
don't
have
to
worry
about
patching
your
operating
system.
You
don't
have
to
worry
about
this.
This
is
still
going
to
work
properly
yeah.
This.
B
A
Well,
and
I
think
what
people
don't
realize
in
the
xks
kind
of
scenarios,
is
you
lose
control
of
the
control
plane
right,
like
which
I
think
is
kind
of
going
to
become
a
bigger
deal
right,
like
as
people
start
to
extend,
kubernetes
and
work
with
kubernetes,
more
they're,
going
to
want
more
of
a
controlled
experience
around
their
customizable
experience
around
the
control
plane
itself?
And
we
have
opinions
about
how
to
run
the
control
plane.
But
we
have
a
lot
of
options
in
how
to
run
that
control
plane
as
well.
A
C
A
Kind
of
say:
okay,
we've
got
the
control
plane,
but
here's
your
worker
nodes
and
off
you
go
kind
of
deal,
it's
the
entire
package
that
we're
giving
our
customers
and-
and
that
gives
more
power
to
the
customer.
In
my
opinion,
and
the
benefits
of
doing
that
are
numerous
but
like
what
are
you
most
excited
about
coming
in
the
near
future,
or
just
your
day-to-day
work
right
like
you,
get
up
and
you're
excited
about
doing
what
today
right
like?
What
brings
you
joy
in
this
job.
B
No,
I
think
it's,
I
think
it's
really
to
help
our
customers
with
their
digital
transformation.
Right,
I
think,
we've,
I
think,
think
of
all
the
things
we've
done
right.
We
made
kubernetes,
we
made
every
other
project
about
kubernetes,
that's
good
achievement
right.
We
have
our
native
servers
on
like
the
major
clubs,
that's
actually
particular,
so
we
are
actually
expanding
the
choice
of
helping
our
customers
with
that
digital
transformation
and
the
cloud
native
transformation,
and
I
think
that's
really
exciting
right
and
I
think
our
job
is
like
it's
just
getting
started.
B
C
B
A
B
Other
updates
for
security
patches.
We
have
two
big
cve
that
comes
out
or
because
of
some
microprocessor
problems,
some
problems
right,
so
we
gotta
make
sure
we
do
all
of
those
things.
At
the
same
time,
we
want
the
velocity
of
the
functionality
and
the
features
that
customers
are
looking
for
and
that
that
that
and
likes
the
challenge
right
and
you
know,
and
every
customer
has
unique
problems.
Some
of
them
are,
you
know
in
the
data
center,
they
can't
really
leave
the
data
center,
so
we've
got
to
figure
out
how
to
cater
to
them.
B
A
Yeah,
I
think
the
whole
air
gap
thing
is
just
fascinating
to
me
right
like
because
having
come
from
that
space
and
just
like
thinking
of
open
shifts
and
air
gaps
and
all
the
work
that
we've
put
into
that
to
make.
That
possible
is
just
phenomenal
to
me
because,
like
the
ability
we're
bringing
to
anywhere
at
that
point,
is
kubernetes,
plus
from
ethios,
plus
all
the
monitoring
the
logging
everything
you
need
to
run
your
cloud
native
application.
Oh
and
you
can
do
it
and
you
don't
need
the
internet
access
necessarily
to
to
have
all
that
functionality.
B
A
C
B
B
B
We
use
to
manage
openshift,
which
is
what
our
ccsp
partners
leverage
and
I
think
that's
a
huge
benefit,
and
I
think
we
advise
our
partners
on
how
to
better
run
a
managed,
openshift
and
that's
again,
another
value
add
because
we
have
put
ourselves
in
the
place
of
offering
a
managed
openshift.
We
have
proven
to
our
partners
that
there
is
a
business
here.
It's
a
really
credible
business
that
you
can
build
on
top
of
managing
openshift.
B
We
enable
our
partners,
we
try
to
train
them.
We
give
them
all
the
best
practices
we
give
them
the
best
architecture
and
we
open
source
all
the
tools
that
we
use.
So
it's
very
easy
for
a
partner
of
ours
to
basically
sign
up
for
the
program,
leverage
our
tools
and
get
started
on
a
business
of
managing
openshift,
because
you
know
one
of
the
things
I'm
sure
chris.
You
hear
this.
All
the
time
is
recruiters
calling
us
pinging
us
on
linkedin
for
hey.
Can
you
come
and
help
me
with
this
openshift
consulting
project?
B
B
B
Right
and
that's
an
offering
that
customers
can
leverage
today
and
we
do
have
a
couple
of
customers
that
are
actually
getting
started
on
that
offering.
So
that
is
a
valid
offering
right,
and
you
know
in
terms
of
is
there
going
to
be
a
joint
offering
or
not?
You
know
time
will
come
right,
stay
tuned,
as
we
figure
out.
You
know
how
things
work
with
google
cloud.
You
know,
I'm
sure
you
know,
there's
always
an
opportunity
for
partnering
with
any
cloud
that
you
know
is
out
there.
A
A
You
know
level
up
your
organization
into
and
transform
into
this
cloud-native
era,
but
speaking
of
transformation
right
like
how
have
things
changed
since
the
ibm
acquisition.
Like
that's
a
top
question,
I
get
right
like
people
will
pull
me
aside
right,
like
the
last
family
gathering,
I
had
before
the
whole
pandemic.
Right,
like
my
my
wife's
gr
grandfather
pulled
me
aside,
like
has
ibm
changed.
Anything
like.
A
B
It's
a
it's
a
it's
a
it's
a
really
good
question,
and
you
know
it's
one
that
I
get
asked
all
the
time
right,
similar
to
your
wife's
grandfather.
I
get
picked
by
everybody
that
I
meet.
That's
like
hey,
you're,
ibm
now
right
and
I'm
like.
Oh
no.
I
have
to
correct
it.
No,
no
I'm
not
ibm.
No
exactly
yeah.
We
are
fully
owned
by
ibm,
but
ibm
is
a
partner
of
ours
and
I
think.
A
B
A
B
They
have
stayed
true
to
the
world
right.
There
is
absolutely
no
interaction
from
with
ibm
right
in
terms
of
product
decisions
and
so
any
strategic
decisions
we
do
and
I
think
they've
kept.
I
think
they
understand
that
neutrality
for
red
hat
is
the
only
way
that
we
can
win
hybrid
cloud
right,
who's,
going
to
be
more
credible,
a
cloud
provider
trying
to
run
a
service
on
another
cloud
or
a
neutral
party
that
doesn't
have
a
cloud
running
servers
on
every
single
cloud
right,
and
I
think
the
answer
was
very
clear.
It's
the
latter
and.
B
Recognizes
it-
and
you
know,
I
think
they
understand
it
really
well,
and
you
know
they
are,
they
treat
themselves
as
a
partner
of
red
hat
and
we
treat
them
as
a
partner
of
frederick
because
think
of
the
aws
announcement.
We
made
right
of
the
joint
relationship
partnership
with
aws
for
a
joint
offering
that
was
announced
this
year
after
the
ibm
acquisition
and
ibm
only
knew
about
it
right
after
we
made
the
announcement
right.
So
I
think,
and
aws
did
this
with
us,
not
with
ibm
right.
C
B
A
I
mean
a
lot
of
changes
happen
at
ibm
as
a
result
of
the
red
hat
acquisition,
which
I
think
is
probably
more
telling
than
red
hat
getting
acquired
by
ibrahim
right,
like
so
yeah
like
they've,
they've
kind
of
seen
seen
the
future
coming
kind
of
deal
right
like
and
for
lack
of
a
better
term
red
hat's
doing
it
right
right
now
right,
so
I
think
it
was
a
brilliant
acquisition
and
you're
right.
I
don't
think
it's
impacted
my
day-to-day
life
at
all.
A
If
anything,
it's
it's
made
it
more
fun,
because
I
get
to
do
stuff
like
this
right.
Like
you
know,
I
have
an
opportunity
now
to
to
talk
to
you
to
talk
to
the
people
out
there
about
things
like
openshift
and
how
we
can
help
them
escalate
and
elevate
their
their
organizations
and
their
journey
into
their
their
their
cloud
native
futures.
A
B
C
C
C
B
Managed
openshift
on
kubernetes
and
managed
kubernetes,
so
we
have
a
lot
of
credibility
and
a
lot
of
experience
right
and
then
openshift
itself.
Right
has
now
an
open
shift,
three
to
open
shift.
Four.
We
are
in
the
second
generation
of
open
shift
on
kubernetes,
so
we
have
a
lot
of
learnings
of
running
kubernetes
while
a
lot
of
other
vendors
and
other
competitors.
You
know
because
they're,
like
40
different
vendors,
that
are
offering
kubernetes
as
a
software
distribution,
they're
all
just
getting
started
on
the
journey.
They
don't
even
have
a
1.0
product
right.
B
C
B
C
B
To
the
usefulness
of
openshift
and
the
importance
of
openshift
for
enterprises,
so
if
you're
really
looking
listening
to
this
and
saying
hey,
should
I
go
and
pick
openshift?
You
know
all
these
customers
that
we
have
the
2000
plus
customers
that
are
the
fortune
500
that
are
running
enterprise,
workloads
and
mission.
Critical
workloads,
as
well
as
the
cloud
programs
have
realized,
there's
a
value
for
openshift
and
there's
an
importance
for
openshift
in
the
hybrid
cloud
world,
and
that's
something
that
I
want
to
really
highlight
right.
I.
A
Am
very
proud
that
a
lot
of
the
companies
that
I
do
business
with
use
openshift
right
like
it,
is
a
very,
very
prideful
thing
for
me,
because
that
means
we're
doing
something
right:
we're
helping
our
customers
in
the
best
way
possible
and
if
I'm
using
their
services,
that
means
they're
doing
good
stuff,
because
I
don't
buy
crap.
Then
you.
B
A
B
Kubernetes
skills
are
very
very
hard
to
find
and
if
you
are
one
of
those
customers
that
say
hey
you
know,
kubernetes
is
hard
for
me
or
you
know
I
can't
do
it,
then
you
know
you
don't
have
to
worry
if
you're
going
to
pick
openshift,
because
we
have
a
service
in
every
major
cloud
that
we
have.
In
fact
we
have
joint
services
on
some
of
the
major
clubs.
A
Exactly
I
like
the
low
friction-
that's
very,
very
well
put
very,
very
well
put
so
thank
you
very
much
for
that
satish
and
thank
you
for
joining
us
today
really
appreciate
your
time.
I
know
you're
busy
so
I'll.
Let
you
get
back
to
everything
and
managing
our
services
for
us
and
thank
you
very
much
for
joining
us
on
openshifttv.