►
Description
Community and Protective Services Committee – 18 February 2021 - video stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
A
We
do,
I
can
see
all
your
beautiful
faces
well
good
morning
and
welcome
to
the
community
and
protective
services
committee
meeting
of
february
18
2021.
I
would
like
to
call
this
meeting
to
order.
This
meeting
is
being
held
remotely
through
zoom,
which
is
necessary
in
these
times
of
physical
distancing,
to
keep
everyone
safe
during
the
pandemic.
A
Please
note
that
those
who
do
not
need
to
participate
in
this
meeting
can
also
watch
it
on
the
live
stream
at
the
ottawa
city
council,
youtube
channel
a
reminder
to
participants
to
keep
to.
Please
keep
your
microphones
muted.
Until
I
call
on
you
to
speak,
I
will
provide
each
committee,
member
with
the
opportunity
to
ask
questions
or
comment
on
each
item
in
the
order
in
which
they
raise
their
hand
on
zoom
committee.
Members
will
be
called
upon
first,
followed
by
any
other
members
of
council
who
have
joined
the
meeting
for
panelists
the
raised
hand.
A
Option
is
found
at
the
bottom
of
the
participants
list
for
attendees.
You
will
find
the
raise
hand
button
at
the
bottom
of
your
zoom
window
for
those
calling
into
the
meeting.
Please
press
star
nine.
To
raise
your
hand,
the
committee
coordinator
and
I
will
be
watching
for
those
cues,
the
usual
five-minute
speaking
limit
will
apply.
Of
course,
you
can
come
back
on
the
board.
A
Should
you
exhaust
those
minutes
as
a
minutes
as
a
committee
member
members
are
also
reminded
to
submit
any
motions,
visual
supports
or
declarations
of
interest
in
writing
to
the
coordinator
at
their
earliest
convenience.
Although
the
deadlines
have
passed
for
residents
to
register
to
speak
at
this
committee,
residents
may
still
make
written
submissions
prior
to
council
on
february
24th.
If
you
have
technical
difficulties
signing
in
to
the
meeting,
you
can
contact
the
clerk's
office
at
committees
at
ottawa.ca
or
by
calling
613-580-2424
extension
28821.
A
A
I
look
forward
to
continuing
our
work
together
to
promote
a
caring,
safe
and
healthy
community
over
the
coming
year.
Before
I
move
ahead
with
today's
agenda,
I
would
like
to
extend
a
special
welcome
to
suzanne
obiara,
the
city's
new
director
for
the
gender
and
race
equity
inclusion,
indigenous
relations
and
social
development
service.
A
Suzanne
joined
the
community
and
social
services
department
in
february
before
that
she
was
the
director
of
primary
care
and
regional
programs
at
the
somerset
west
community
health
center
suzanne
brings
to
this
role
18
years
of
experience
in
health
and
social
services.
She
has
worked
to
ensure
that
health
systems
are
fair
and
equitable
for
everyone.
A
Most
recently,
she
co-founded
the
ottawa
black
mental
health
coalition,
bringing
key
stakeholders
and
community
partners
together
to
establish
a
regional
mental
health
strategy
that
improves
access
to
culturally
appropriate
resources
for
black
residents
in
ottawa.
Mental
health
is
something
that
I
care
very
deeply
about,
and
this
is
a
wonderful
wonderful
coalition.
A
On
the
agenda
today,
we
have
several
items
that
deal
with
housing:
an
essential
social
service
that
promotes
inclusion,
self-sufficiency
and
improved
quality
of
life,
as
the
council
liaison
for
military
and
veterans
affairs
housing
remains
one
of
my
top
priorities.
This
term
of
council
we'll
consider
our
recommendation
on
updated
emergency
shelter
standards
and
new
standards
for
transitional
housing
programs.
A
A
We
will
hear
a
motion
to
refer
a
significant
two-year
action
plan
for
the
10-year
housing
and
homelessness
plan
to
a
special
joint
meeting
of
the
finance
and
economic
development
committee
and
the
community
and
perspective
services
committee
on
tuesday
march,
2nd
because
a
plan
on
its
own
without
understanding
the
funding
model
is
not
a
plan
at
all.
Thank
you.
Merci
provocation.
A
C
D
E
F
A
A
G
A
This
will
now
be
dealt
with
as
item
number
one.
So
moving
on
to
the
consent,
agenda,
recreation,
culture
and
facilities,
services,
businesses,
technical
and
support
services,
item
number
one
commemorative
naming
proposal
annie
petuk
park.
This
this
item
is
being
requested
to
be
held.
We
have
a
number
of
speakers
that
wish
to
speak
on
this
item.
So
we
will
hold
this
item.
Do
we
have
a
motion
to
hold
this
item?
A
Thank
you
very
much
really
appreciate
that
all
right
item
number
two
commemorative
naming
proposal
for
hermassemer
family
forest.
This
is
a
forest
in
my
award
that
the
community
protective
services
committee
recommend
council
approve
the
proposal
to
name
the
unnamed
woodlot
located
at
1054
preston
drive
the
hermes
summer
family
forest.
We
have
no,
no
submissions
or
speakers
to
date.
Is
this
item
carried.
A
Item
number
three
commemorative
naming
proposal
hunsdeep
rangar
park,
so
this
is
that
we
recommend
to
council
approve
the
proposed
the
proposal
to
name
decor
park
located
at
560
decor
drive
the
hansdeep
rangar
park.
We've
received
no
submissions
on
this
or
correspondence
today.
Does
this
report
carried
okay.
A
G
I
apologize,
whereas
the
chairs
of
the
finance
and
economic
development
committee
and
the
community
protective
services
committee
have
called
the
joint
meeting
for
tuesday
march.
The
2nd
2021
consider
the
10-year
housing
and
homeless
homelessness,
plant
work
plan
2021-2022
alongside
the
long-range
financial
plan,
housing
report
from
the
finance
services
and
whereas
the
long-range
financial
plan
housing
report
will
be
released
to
council
in
the
public
on
friday
february.
19
2021
with
the
joint
committee's
agenda
therefore
be
resolved
that
the
10-year
housing
and
homelessness
work
plan,
2021-2022
report,
acs,
2021-6.
A
A
A
Item
number
seven,
crime,
prevention,
ottawa
board
of
directors
nominations,
so
we
approve
the
following:
individuals:
be
appointed
to
crime
prevention,
ottawa,
board
of
directors,
julianne
dunbar,
jim
devoe
and
tom
d'amico,
and
make
a
one-time
exception
to
the
cpo
terms
of
reference
in
order
to
nominate
jim
devote
to
serve
an
extra
one-year
term
and
recognition
of
his
exemplary
eight-year
service
to
dedicate
his
work,
as
vice
chair
since
2017
and
more
recently,
as
acting
chair.
Does
anyone
wish
to
hold
this
item?
B
A
J
A
Is
that
okay?
Thank
you.
Okay.
Is
this
item
received,
see
item
number.
Nine
is
appointments
to
the
accessibility
advisory
committee.
The
community
protective
services
committee
recommend
the
council
wave
section
2.1
of
the
appointment
policy
as
described
in
this
report,
and
extend
the
current
voting
members
as
follows:
don
patterson
phillip
b
turcotte,
our
incredible
chair
and
brian
wade
for
their
term
ending
november
14th
2022.-
is
this
item
carried
okay,
all.
J
A
Very
carried
okay,
modis
is
notices,
a
motion
which
have
been
previously
given.
We
have
item
number
10,
tabor
apartments
to
re-house
24
families
and
cease
their
per
diem.
That
community
protective
services
committee
recommended
the
city
of
council,
approve
that
the
city
launched
a
proper
procurement
process
to
house
the
24
families
living
at
tabor
apartments
and
that
the
city
ceased
the
hotel
per
diem
relationship
and
use
of
tabor
apartments
no
later
than
july,
1st
2021
in
order
to
respect
the
17,
the
17
people
that
have
registered
to
speak
on
this
item.
A
A
G
Alongside
the
long
range
financial
plan.
Housing
report
from
finance
services,
therefore,
be
it
resolved
that
the
community
and
protective
services
committee
refer
this
item
to
the
joint
cpsc
fedco
meeting
on
march,
2nd
2021
for
consideration.
Within
the
larger
debate
on
the
long-range
financial
plan,
housing
and
the
10-year
housing
and
homeless
work
plan.
2021-2022.
L
Mr
chair
and
let
me
just
say
I
certainly
understand
the
reason
because
obviously,
what's
happening
currently
with
this
is
not,
I
think,
in
the
interest
of
families
in
the
long
term,
and
I
don't
think
it's
in
the
interest
of
taxpayers.
I
think
it's
too
costly
a
program
and
we
need
to
to
find
a
solution.
I
also
understand
the
point
that
it
needs
to
be
part
of
the
10-year
housing
and
homelessness
strategy.
L
I
mean
my
problem
is
first
off,
we've
already
moved
this
to
a
joint
meeting
of
the
committee,
and
now
I
think
what
you're
suggesting
is
you're
moving
the
17
speakers
there
too,
along
with
the
probably
100
speakers
or
more
that
will
want
to
come
and
talk
on
the
strategy
at
a
joint
committee
meeting
and
it's
getting
a
bit
untenable
and,
in
my
mind
there
is
a
way.
I
have
two
amendments
that
I
was
going
to
propose
for
today.
H
Thank
you
chair.
I
also
disagree
with
deferral
to
the
joint
committee.
This
does
not
have
to
be
considered
in
the
larger
10-year
housing
homeless
plan.
I'm
not
sure
if
people
realize
just
how
large,
just
how
significant
our
housing,
our
affordable,
housing
and
homelessness
emergency
is,
but
it
goes
well
beyond
24.
What
I
understand
now
are
16
units
well
beyond,
so
to
actually
couple
this
actually
takes
away
from
the
importance
takes
away
from
the
discussion
that
we
have
to
have
at
fedco.
H
H
I
understand
that
staff
have
been
out
to
speak
with
each
of
you,
which
is
unusual,
but
you
know
I
think
that
you've
all
been
briefed
by
staff,
and
I
you
know
we
have
people
who
are
here
to
speak
today
and
to
and
to
put
this
onto
a
10-year
housing
homeless
plan
for
really
16
families.
We
had
2
000
people
sleep
in
shelter
last
night,
talking
about
16
out
of
2
000
12
000
people
on
a
wait
list.
H
H
B
F
B
M
B
B
B
F
M
I
think
that,
without
the
proper
tools
in
place
to
support
these
families,
what
we
would
be
doing
is
placing
these
families
into
hotels
and
motels
right
now,
and
those
hotels
and
motels
would
not
have
the
same
amenities
that
they
currently
have
in
these
apartments.
For
these
very
large
families-
and
I
think
it's
important
to
highlight
that
these
are
unique
circumstances
with
very
large
families.
F
F
F
I
I
Counselor
deans
mentioned
this
and
I'd
like
to
hear
it.
I
think
that
it
would
be
great
to
work
through
this
and
I
agree
with
councillor
mckinney
in
terms
of
that.
This
is
a
specific
situation
and
it's
been
ongoing.
We've
we've
had
the
auditor
general
look
at
this
situation.
We
we
know
the
condition
there.
I
just
had
a
by
the
way
I
just
had
a
major
landlord
email
us
last
night
saying
that
they
have
space
available.
So
it's
it's
it's
an
interesting
issue,
but
I
think
it
needs
discussion.
I
G
Yeah,
thank
you,
I'm
not
sure.
So
it
seems
to
me
what
what
we're
talking
about
here
is
is
referring
the
matter
for
about
two
weeks
to
to
a
larger
body,
with
more
information,
as
supported
by
staff,
to
have
a
more
fulsome
discussion
about
how
a
we
can
deal
with
this
problem,
how
it
fits
into
the
bigger
puzzle
of
the
homeless,
homelessness
situation
in
our
city,
and
you
know
I
do
understand
that
people
have
signed
up
today
and
I
do
understand
that
people
are
very
engaged
on
this
subject.
G
If,
if
that's
acceptable
to
the
chair
to
give
that
direction
to
the
clerks
to
make
sure
these
people's
voices
are
not
lost,
that
their
their
engagement
is
preserved,
and
we
can
hear
from
them
as
part
of
the
of
the
bigger
discussion
where
there's
more
people
around
the
table,
there's
more
information
to
to
sift
through
to
support
us
and
how
we
make
our
our
way
forward
and
how
we
make
our
decisions
on
this.
So
again,
staff
has
indicated
they
can
work
better
with
this.
G
A
J
G
J
J
J
The
discussions
at
the
word
plan
and
the
joint
committee
that's
proposed-
are
important,
they're
going
to
be
very
big
discussions,
and
I
feel
like
this
particular
matter
where
we
have
delegations
right
now
on
the
zoom
call
ready
to
speak
to
will
be
certainly
diluted.
So
there's
a
number
of
points
that
were
raised
by
staff
that
I
believe
counselor
dean's
amendment
resolves
many
of
our.
The
colleagues
have
spoken
to
me
relating
to
concerns
of
existing
families
at
at
the
tabor
apartment.
I
believe
the
counselors
amendments
correct
that
and
ensure
that
no
one's
left
behind.
A
H
J
B
C
A
L
A
Thank
you.
Okay,
any
further
points
of
voter,
okay,
seeing
them
moving
on
to
item
number
eleven
plan
regarding
innovative
models
of
care
for
long-term
care
homes.
We
motioned
that
the
community
protective
services
committee
recommended
city
approve
the
staff
be
directed
to
present
to
committee
and
council
plan
regarding
transformative
culture
change,
I.e,
adapting
innovative
models
such
as
the
butterfly
model
by
q2
2021.
I
do
believe
that
we
have
an
amending
motion
and
I
don't
know
whether
or
not
it
will
be
accepted
as
friendly.
G
Point
of
order,
mr
chair,
we're
still
going
through
the
initial
the
initial
agenda.
Are
we
not
so?
Is
this
simply
not
if,
if
there's
objection
to
them
to
the
motion,
is
this
not
simply
held,
and
we
go
back
to
the
beginning
of
the
agenda
items
that
were
held
or
I'm
not
sure,
I'm
just
asking
the
question?
No,
indeed,
we
will
hold.
A
Item
number
11
and
come
back
to
it
item
number
12
the
one-year
capital
plan
for
city-owned
long-term
care
homes.
I
believe
that
the
mover
has
worked
with
staff
on
this
motion
that
the
community
protective
services
committee
recommends.
City
council
approve
that
staff
be
directed
to
present
to
committee
and
council
one-year
capital
plan
for
city-owned
long-term
care
homes
by
q2
2021
and
continue
to
provide
one-year
plans
following
the
budget
period
year.
Does
anyone
wish
to
hold
this
item?
A
D
D
So
a
few
questions-
and
I
guess
I
see
dan-
has
popped
up
on
the
screen,
so
I
will
direct
them
to
mr
chanye,
and
the
first
is,
I
know
the
inquiry
response
indicated.
The
neighborhood
equity
index
was
used
in
selecting
the
sites.
Can
you
talk
to
us
a
bit
about
that?
Was
it
strictly
the
index
that
was?
There
are
other
factors
that
went
into
picking
those
four
initial
sites.
F
What
doesn't
work
for
demand?
So
we
did
look
at
demographics
of
age
of
the
community,
certainly
income
level.
We
also
looked
at
the
facilities
themselves
and
we
thought
it
is
probably
best
to
start
in
facilities
that
provide
us
with.
You
know
physical
layout
of
a
facility
that
that
is
conducive
to
having
products
out
to
that
has
the
staff
resources
to
restock
and
and
monitor
use,
so
that
we
have
an
understanding
of
volume
that
is
being
used.
So
all
of
those
factors
were
put
together
and
we
we
came
up
with
the
list.
F
That's
in
this
report.
It
is
a
a
first
phase
of
this
and
we
we
do
expect
that
it
will,
it
will
grow.
The
list
is
based
on
biting
off
a
reasonable
start
to
to
to
the
project
and
on
anticipated
volumes,
but
there
is
no
real
model
for
how
quickly
products
will
be
used
up
any
issues
that
might
come
up
and
that's
really
the
the
how
we
were
how
we
selected
the
four
sites
that
you
see
before
you
today.
D
F
In
a
couple
of
ways,
certainly
one
of
the
things
that
we're
interested
in
is
how
accessible
will
these
products
be,
because
what
we've
heard
from
some
guests
that
we
have
from
with
us
today
that
have
more
experience
in
this
than
I
do.
You
know,
free
and
easy
access
in
a
respectful
manner
is,
is
key,
so
certainly
seeing
the
product
being
picked
up
and
and
taken
away
and
the
need
to
replenish
is
going
to
be
one
aspect
of
this
client
comments.
F
F
Well,
certainly,
the
concept
of
creating
period
packs
that
include
sufficient
product
for
for
a
cycle
is,
you
know,
a
concept
that
we
had
not
started
with,
so
they
did
bring
that
concept.
The
the
the
packaging
and-
and
you
know,
they've
already
through
well
before
covid,
but
also
through
covid.
You
working
with
our
human
needs
task
force.
F
Is
that
it's
it's
really
like
providing
toilet
paper
in
our
washrooms.
It's
it's
that
level
of
service
and
that's
what
we
want
to
achieve
and
I
think
we've
partnered
up
with
the
right
group
that
has
done
research
on
this
and
they're
advocating.
So
if,
if
megan
wants
to
add
to
that,
welcome
to
hear
her
thoughts.
D
Amazing,
thank
you
very
much
megan
and,
as
I
said,
you
know
when
I
first
met
with
you.
The
work
that
you're
doing
is
incredibly
inspiring
and
it's
great
to
see
this
partnership
with
the
city.
Maybe
one
last
question
for
dan
and
the
report.
The
the
response
excuse
me
indicates
that
you
will
report
back.
F
So
counselor,
yes,
the
intent
would
be
to
report
back
to
this
committee.
We
had
envisioned
doing
it
at
the
end
of
this
year
to
get
a
full
understanding,
we're
looking
to
really
start
this
at
the
beginning
of
march.
Our
facilities
have
just
reopened
so
we're
settling
into
reopening
facilities,
and
part
of
that
will
be
to
to
to
implement
this
within
the
coming
weeks.
Should
there
be
significant
change,
like
I
mentioned,
we
we
we
may
decide
to
do
something
faster
or
to
correct
course
or
to
add
to
the
program
through
the
year.
D
Thank
you,
and
I
I
would
just
add
to
that
you
know,
obviously,
as
we
enter
into
the
fall
and
we
start
thinking
about
budget
for
next
year.
It
would
be
good
to
have
a
sense
of
how
this
pilot
project
is
going
and
if
we
do
want
to
continue
the
budget
impact
that
we'll
need
in
the
coming
year.
So
I'll
leave
that
with
you,
I'm
sure
you
have
it
on
your
mind
as
well.
But
again
my
big
thanks.
D
A
D
I
Thank
you.
I
just
wanted
to
add
my
thanks
and
congratulations
to
counselor
suds
and
to
to
the
young
women
that
brought
this
forward
melanie.
I
appreciate
it
very
much.
It's
it's
a
great
initiative
for
a
city.
It
definitely
is
about
equity
and
I'm
glad
that
we're
we're
going
to
do
this
and
appreciate
dan
that
you're
you're
taking
it
on
in
our
recreation.
I
F
B
B
So
it's
a
bit
it's
a
ways
off,
but
that
program
will
see
all
restrooms
stocked
with
menstrual
products,
barrier-free
and
accessible,
including
one
male
restroom
in
all
of
their
school
all
of
their
school
locations.
That
I
can't
take
full
credit
for
that.
We
supported
it,
but
there
was
some
amazing
youth
also
in
the
community
who
who
put
that
forward.
Their
student
trustee
for
the
board
really
championed
that,
but
I
think
it's
an
important
component,
I'm
glad
that
you
brought
it
up
because,
like
we
keep.
B
The
most
so
a
part
of
our
community
that
needs
our
support.
That
needs
to
be
taken
care
of,
and
a
huge
barrier
is
that
just
to
chat
really
quickly
is
that
these
young
people
are
in
the
care
of
institutions
until
the
age
of
18.
They
don't
have
their
own
disposable
income.
They
aren't
allowed
to
leave
the
property
of
school
without
explicit
permission,
and
they
simply
do
not
have
access
so
seeing
these
developments
in
the
school
board.
B
A
A
L
I'm
told
that
after
covid
this
was
the
most
engaged
story
on
the
cbc
auto
website
and
I'm
forever
grateful
for
the
positive
response
and
the
interest
the
media
and
the
community
have
taken
in
this
effort.
But
don't
let
the
metrics
guide
you.
After
opening?
You
at
the
opening
you
heard
what
was
the
next
generation
of
municipal
taxpayers
and
voters,
tell
you
that
representation
matters,
women
matter
the
arts
matter
and,
most
importantly,
inuit
people
matter
as
today.
L
It
is
quite
possible
that
an
entirely
new
generation
will
write
any
park
on
birthday
party
invitations,
t-ball
sign-ups
dog
park,
meetups
soccer
registration
forms
summer
camp
locations,
the
pujuku
park
will
be
tagged
on
instagram
and
tick,
tock,
post
about
ultimate
frisbee
and,
most
importantly,
it's
over
where
one
thousand
three
hundred
urban
inuit
can
call
theirs.
Presently,
in
terms
of
municipal
parks,
there
is
nothing.
L
L
L
He
doesn't
have
the
internet,
but
by
phone
he
gave
his
endorsement
and
it's
my
understanding
that
the
city
of
ottawa
also
received
an
affidavit
from
annie's
cousin
who
lives
in
the
city.
I
did
not
speak
to
him
personally,
but
I
know
the
city
staff
did
as
well.
As
you
saw.
You
know.
We
had
the
reference
letters
from
premier
joe.
We
had
her
mla.
A
E
I'm
certainly
very
happy
to
be
in
such
a
great
company,
albeit
virtually
with
counselor,
fleury
and
stephanie,
whose
incredible
grassroots
efforts
really
got
us
all
here
today,
along
with
my
my
incredible
cultural
colleagues
representing,
saw
gallery
the
city
of
ottawa,
carleton
university,
art
gallery
and,
of
course,
the
national
gallery
of
canada-
and
I
know
dr
asashi
sudo
will
be
speaking
right
after
me.
We've
all
come
together
to
support
the
recommendation
to
name
the
sandy
hill
park
in
honor
of
artist
annie
as
director
and
ceo
of
the
ottawa
art
gallery.
E
Those
of
us
in
the
arts
in
ottawa
across
canada
and
internationally
know
of
the
importance
of
annie
pudugu's
work,
whose
pen
and
pencil
crayon
drawings
drew
upon
the
legacy
of
her
famous
artistic
family,
including
her
grandmother,
vistalux
ashuna,
while
making
a
pivotal
shift
in
subject
matter
and
aesthetics
with
depiction
of
contemporary
inuit
life.
From
a
deeply
personal
viewpoint,
as
a
woman,
she
depicted
what
was
valued
and
unique
in
her
culture
through
the
counterpoint
of
what
was
rapidly
changing.
E
So
in
conclusion,
and
certainly
on
behalf
of
the
staffing
board
of
the
ottawa
art
gallery,
I'm
very
pleased
to
support
this
effort
to
celebrate
annie's
mark
on
canadian
culture
through
the
naming
of
the
park
is
very
exciting,
as
is
the
opportunity
to
expand
the
roster
of
diverse
individuals
whose
stories
deserve
to
be
told
through
place.
Making.
E
J
Alex
thank
you
so
much
for
the
eloquent
presentation
of
annie
and
the
art
that
she
produced
and
and
the
importance
of
of
the
recognition
can
you.
I
know
that
the
city,
who
also
has
an
art
bank,
can't
can't
is
not
speaking
at
committee,
but
on
behalf
of
the
partners
and
your
awareness
of
the
the
the
art
pieces
that
we
have
in
our
various
collections.
Can
you
maybe
give
us
some
some
some
clarity
on
that?
Some?
What
we
have
in
ottawa
of
any's
work.
E
Right,
I
think
all
major
institutions
here,
including
the
city
of
ottawa's,
circulating
art
collection,
has
representations
of
annie's
work
in
the
collection.
What
you're
going
to
see
if
this
moves
forward
and
if
we're
able
to
install
it
in
in
the
in
the
center
is
some
beautiful,
pencil,
crayon
drawings,
which
was
very
typical
of
annie's
work,
and
so
you
know,
annie
was
known
for
depicting
everyday
life
up
north,
so
often
very
personal
parts
of
her
life.
E
Whether
it
was
you
know,
cooking
food
in
their
house,
you
know
depictions
of
herself
and
her
family.
So
that's
the
kind
of
work
you're
gonna,
see,
of
course,
because
it's
pencil
work,
it's
it's
vulnerable
and
and
so
keeping
displaying
it
in
a
way
that
ensures
its
longevity,
of
course,
is
very,
very
important
and
we've
had
lots
of
conversations
around
that.
A
O
I
am
so
pleased
to
be
here
today
and
humbled
by
this
incredible
effort
that
stephanie
you
you
initiated
and
what
an
incredible
outcome
this
is
moving
towards.
You
know
I'm
here
in
sandy
hill
zooming
in
from
range
road
close
to
strathcona
park
on
the
unsurrendered
unseated
territory
of
the
anishinaabe
algonquin
nation.
O
Much
like
the
national
gallery
is
on
that
territory,
like
my
colleagues
at
the
national
gallery,
I'm
committed
to
learning
about
the
history
of
this
region
and
I'm
grateful
to
those
indigenous
friends
and
colleagues
who
support
and
guide
me
on
this
journey
and
this
story.
The
story
of
annie
is
one
that
helps
us
to
understand
the
experience
the
lived
experience
of
our
indigenous
friends,
colleagues
and
and
neighbors
and
community
members
across
canada,
and
it
is
an
incredible
opportunity
for
us
all
to
learn
in
our
everyday
lives.
O
O
O
There
is
absolutely
no
question
that
annie
putigue
is
deserving
of
having
sandy
hill
park
named
in
her
honor.
She
was
an
unbelievably
bright
light.
Despite
the
briefness
of
her
career.
She
leaves
an
incredibly
strong
legacy
through
her
artwork
and
in
the
ways
that
she
changed
the
art
world,
and
this
is
an
art
world.
That's
not
always
friendly
to
difference,
and
she
brought
to
it
newness
hope,
inspiration.
O
O
It's
that
vulnerability
that
so
many
connect
to,
and
it's
that
courage
that
keeps
many
going
through
her
art.
She
also
spoke
directly
to
people
that
had
never
met
her,
so
the
commemoration
of
the
park
offers
an
opportunity
to
bring
together
and
connect
the
people
she
loved
and
who
loved
her
as
an
artist
as
a
mother
as
a
woman,
as
a
sister
and
as
a
friend
for
the
city
and
arts
institutions
and
her
family
and
friends,
to
work
together
to
create
a
place
tied
to
her
memory.
O
O
I,
for
one,
am
so
looking
forward
to
going
to
this
park
with
my
kids,
where
I
go
almost
every
day
and
tell
them
a
little
bit
about
annie,
pudug,
her
work
and
her
life,
and
to
do
this
in
a
familiar
and
open
public
space,
which
would
be
a
small
way
in
which
my
family
can
honor
her
legacy
and
contribute
to
a
broader
understanding
of
the
lift
experience
of
somebody
who
had
such
a
large
impact
on
our
lives
here
in
canada.
Thank
you
for
the
invitation
to
speak
mikwech.
J
J
I
I
love
the
I've
discovered
through
through
these
discussions
and
connection
the
importance
of
our
our
national
institutions
in
our
capital
city
and
their
its
connection
to
our
local
artists,
and
it
I
I
must
say
I
I
there's
a
lot
there's
a
lot
that
we
can
build
on
from
from
the
early
conversations
we've
had,
so
I'm
quite
excited
about
that
specifically
for
annie.
I
believe
it
was
you
that
shared
with
me
that
the
the
national
gallery
there
was
an
award
that
annie
won
at
the
national
level.
J
O
Absolutely
and
it's
it's
actually
timely.
We've
just
relaunched
our
annual
sobe
art
award,
which
is
an
award
for
emerging
artists
here
in
canada,
and
it's
quite
prestigious.
It's
the
most
generous
contemporary
art
award
in
the
world
in
terms
of
the
purse
and
it's
supported
by
the
soviet
art
foundation,
which
is
founded
and
and
currently
headquartered
in
in
nova,
scotia
and
annie
in
this
very
competitive
competition
won
that
award
and
won
it
with
kind
of
a
unanimity.
O
I
would
say
and
and
great
pride
for
the
committee
and-
and
I
think
the
soviet
art
foundation
was
thrilled,
that
an
artist
like
annie
could
actually
get
that
kind
of
recognition.
In
that
context,
you
know
the
art
world
is
not
always
one
that
is
easy
to
navigate
and
to
move
through,
and
it's
just
that
purpose
that
the
soviet
art
award
is
meant
to
to
serve
to
give
emerging
artists,
who,
maybe
aren't
you
know,
quote-unquote
part
of
the
scene
yet
to
to
find
their
way
there,
and
particularly
given
the
brevity
of
of
annie's
career.
A
B
B
B
A
F
F
I
grew
up
in
toronto
and
moved
here
to
ottawa
seven
years
ago.
The
discussions
and
dialogue
in
canadian
society
around
reconciliation
in
partnership
with
canada's
first
nations
are,
I
believe,
welcome
and
overdue.
In
thinking
about
some
of
these
issues,
I
think
back
to
our
education,
I'm
39
years
old
and
so
attended
school
in
the
80s
and
90s.
F
We
were
taught
about
indigenous
inuit
and
metis
history
and
culture,
but
it
was
taught
as
something
almost
separate
or
distinct
from
canadian
history,
rather
than
as
an
indelible
part
of
the
canadian
experience
and
the
names
of
landmarks
in
cities
and
town
in
which
we
lives
in
which
we
live
still,
unfortunately
reflect
that
reality
to
a
large
extent,
the
names
of
our
streets
and
our
parks
should
be
more
reflective
of
the
rich
diversity.
That
is
the
canadian
reality
in
part.
That
is
why
I
believe
that
we
should
rename
this
park
after
miss
purugu.
F
The
other
part
is
their
contributions
to
canadian,
and
indeed
international
arts
and
culture,
which
were
substantial,
I'm
about
as
far
away
from
an
expert
on
art
as
one
can
get,
but
her
work
is
unique
and
moving.
It's
reflective
of
everyday
life
both
of
the
north
and
here
it
is
also
a
window
into
the
human
experience,
sometimes
mundane,
sometimes
joyful,
sometimes
sad
in
that
way.
Ms
purague's
art
and
work
speaks
to
us
all,
because
we
can
all
find
something
in
it
to
which
we
can
relate.
F
F
Some
are
luckier
than
others
in
overcoming
the
frailties
that
we
all
share,
but
those
struggles
are
as
much
a
part
of
our
communities
and
our
experiences
as
our
as
are
our
accomplishments,
and
they
ought
not
be
shy
away
from
it's
possible
that
having
a
park
named
after
miss
purugu
will
inspire
someone
who
is
dealing
with
struggle
in
their
life
to
overcome
it
and
will
give
them
strength
and
encouragement
when
they
do
need
it
most,
and
that
is
in
the
end.
What
living
in
a
community
is
about.
F
A
P
P
I
really
want
to
commend
stephanie
for
from
the
beginning,
reaching
out
to
inuit
community
members,
especially
up
north
to
ani's
family
members,
but
also
to
inner
community
community
members
here
in
ottawa.
There's
a
long-standing
you
know:
presence
in
ottawa,
a
vibrant
cultural
and
artistic
community
and
a
large
population.
Actually
the
largest
inmate
population
outside
inuit
territories
resides
in
and
around
ottawa.
P
P
So
that's
quite
a
sizable
amount
when
you
consider
that
most
inner
communities
are
around
1
000.
You
know
members,
if
that,
so
it's
really
important
for
us
to
feel
that
we
are
invested
in
things
that
happen
in
the
city
and
to
feel
that
we
have
a
presence
in
this
city.
That
is,
is
not
just
kind
of
temporary.
P
A
J
Thank
you
so
much
for
for
speaking
today
at
today's
committee
and
for
your
involvement.
I've
received
a
few
texts
from
committee
members
who
are
asking
the
specifics
of
nordic
lab.
Can
you
maybe
take
a
minute
to
describe
your
role
at
nordic
lab
and
because
that's
also
part
of
this
committee's
investments
and
in
the
ottawa
art
gallery
and
more
specifically
in
the
arts
court
redevelopment?
So
if
you
could
share
with
us
the
the
your
role
and
what
the
plans
are
for
the
nordic
cloud.
P
All
right,
so
nordic
lab
is
a
new
space
at
saw
gallery
at
arts
court.
It
started
over
a
year
ago,
and
the
idea
in
this
basis
is
there's
an
anipoto
art
studio
with
the
the
the
new
print
studio
that
has
been
installed
with
the
renovations
is,
is
slated
to
be
named
after
andy
paduk
as
well.
There's
also
residency
space,
and
this
is
a
space
that
is
specifically
designed
for
to
bring
artists
together
from
circumpolar
nations.
P
G
Yeah,
no,
not
a
delegation,
just
just
just
a
quick
comment
and
then
and
then
a
quick
question
for
staff.
So
I
just
want
to
say
my
son,
who
is
a
visual
artist,
introduced
me
to
the
works
of
of
annie
paduko
a
number
of
years
ago,
and
I
I
was
immediately
struck
by
the
by
the
beauty
and
the
real
sense
of
of
genuineness
in
her
work
and
and
I've
I've
been
a
fan
ever
since.
G
So
I
I
think
this
is
extremely
fitting
to
name
the
park
after
after
annie
and-
and
I
was
wondering
a
quick
question
for
staff-
I
I
guess
it
would
probably
be
for
mr
shenya
as
shanny
as
I
was
wondering-
and
I
put
this
out
as
a
suggestion
whether
there
might
be
a
way
to
incorporate
a
reproduction
of
one
of
annie's
pieces
of
art
in
the
new
sign
for
the
for
the
park.
So
not
only
would
the
name
be
there,
but
but
a
visual
reminder
of
of
the
great
creativity
of
this
artist.
G
I
I
don't
know
if
that's
something
that
could
be
done
or
not,
but
it
during
the
discussions.
It
really
struck
me,
as
that
might
be
a
a
very
fitting
way
to
to
engage
the
public
in
in
really
the
history
of
what
what
we're
trying
to
say
here
at
this
park.
So
I
I
leave
that
as
a
suggestion
for
you
on
a
comment
and
if
it
can
be
done
that
I
think
that
would
be
fabulous.
F
G
You
know
I
appreciate
that
and,
as
I
say,
the
thought
just
came
to
me
as
I
was
hearing
you
know
the
various
residents
of
sandy
hills,
saying
how
often
they
they
attend
the
park
and
bring
their
children
and
and
really
want
this
to
be
sort
of
part
of
a
learning
experience
as
well,
and
you
know
so.
I
just
put
that
out
there
dan.
I
don't
know
if
it
is
doable,
but
if
your
team
could
think
about
it,
then
then
I
would
appreciate
that.
Thank
you,
yeah
council
fully
once.
A
J
J
Thank
you,
mr
chair,
and
I
I
I
wanna
thank
the
city.
I
it's
one
of
the
unique
processes
of
naming.
That's
that's
really
been
enjoyable.
We
have
a
an
active
resident.
We
have
the
support
of
the
community
association.
We've
had
a
number
of
arts
partners
that,
as
you
you've
heard
today
that
have
engaged.
I
I
want
to
thank
you
know
we
often
go
through
a
number
of
processes
and,
as
you
know,
mr
chair,
at
times
it
can,
it
can
weigh
heavy.
J
J
There
is
a
a
work
in
progress
between
a
number
of
partners.
You've
heard
from
them
today
relating
to
yearly
programming
for
for
inuit
and
for
artists
in
the
park,
so
we're
working
through
that
and
obviously
that
will
be
promoted
in
time
in
terms
of
programming
and
there's.
A
number
of
elements
then
highlighted
to
the
inuit
wording
on
on
the
plaque,
for
example,
and
an
additional
element.
A
Wonderful,
thank
you
so
much
to
everybody
who
came
up
to
speak
on
it
and
to
counselor
flurry
for
putting
this
forward.
Moving
on
to
our
next
held
item,
which
is
item
number
five:
the
2021
ottawa
emergency
shelter
standards
in
2021
ottawa,
transitional
housing
program
standards.
We
do
have
a
powerpoint
presentation
from
staff
on
this
to
be
followed
by
questions
to
staff.
L
Thank
you
for
having
us
here
today
to
present
the
updated
draft
to
ottawa
emergency
shelter
standards
and
the
new
draft
ottawa
transitional
housing
program
standards
over
2019
and
2020
housing
services
worked
with
internal
and
external
stakeholders
to
update
the
shelter
standards
and
to
create
the
transitional
housing
program.
Standards.
L
C
You
thank
you
chair
luloff,
as
mentioned,
this
is
a
brief
presentation
to
outline
the
ottawa
emergency,
shelter
standards
and
the
ottawa
transitional
housing
program
standards.
Next
slide,
please
just
in
order
to
provide
context
for
the
auto
emergency,
shelter
standards
and
the
transitional
housing
standards.
C
C
Next
slide,
please
so
in
terms
of
updating
the
ottawa
emergency
shelter
standards
and
creating
the
transitional
housing
program
standards.
The
original
standards
for
emergency
shelters
were
developed
in
2005
and
have
been
updated
to
reflect
the
changing
environment
of
shelters
and,
as
we
learned
through
through
the
process,
transitional
housing
programs.
C
C
So
they're
not
meant
to
be
exhaustive
in
terms
of
minimum
guidelines,
as
mentioned
earlier.
They
we
serve
through
these
providers,
a
variety
of
sectors,
so
we
have
providers
that
are
anywhere
from
30
beds,
providing
services
to
as
few
as
30
individuals
and
some
are
over
100
beds.
So
the
standards
are
are
broad
in
a
sense
and
agencies.
C
However,
that
serve
specific
populations
would
have
specific
policies
relating
to
those
populations
that
they
do
serve
in
terms
of
the
differences
between
shelters
and
transitional
housing
programs,
shelters,
meet
immediate
needs
of
people
experiencing
homelessness
and
the
stays
at
these
places
are
intended
to
be
short-term
transitional
housing
programs.
However,
they
provide
programming,
for
example,
things
like
life
skills
and
combine
that
with
the
residential
component.
So
it's
programming
with
the
residential
component
attached
to
that
programming,
the
stays
there
are
intended
to
be
longer
term
but
less
than
one
year.
C
C
We
had
consultation
sessions
with
the
providers
that
we
do
fund
so
that
included
a
range
of
staff,
including
frontline
staff
management,
hr
maintenance
and
cleaning
staff
and
a
variety
of
folks
from
there
as
well.
We
also
had
external
stakeholders,
notably,
we
met
with
the
aboriginal
community
advisory
board
to
incorporate
feedback
from
them
in
the
document
as
well.
C
This
included
also
literature,
reviews
of
best
practices
to
ensure
that
we
had
the
best
practices
incorporated
in
our
documents.
We
also
incorporated
feedback
from
the
10-year
housing
and
homelessness
plan,
consultation
sessions
and
those
consultation
sessions.
There
were
over
75
consultation,
in-person
consultation
sessions
held
through
that
process
and
and
a
large
number
of
those
were
also
within
with
people
with
lift
experience.
C
And
finally,
we
incorporated
some
information
we
received
from
the
point
of
time
survey
results
which
were
done
in
2018
in
terms
of
what's
new
in
the
emergency
shelter
standards,
there
are
40
new
sections
and
subsections
that
didn't
previously
exist,
there's
48
enhanced
sections
and
subsections,
and
there
are
nine
that
were
updated
just
for
context.
The
old
document
was
approximately
14
pages
and
the
new
documents
are
in
the
90
page
range,
so
they
are
very
much
more
detailed
and
measurable
and
reflective
of
what's
happening
in
the
shelter
system.
C
C
So
in
terms
of
the
two
documents
we
did
add
foundational
principles
and
guiding
principles
which
provide
framework
for
services
and
they
really
guide
service
providers
in
the
service
delivery
that
they
offer
really
important
too,
is
that
we,
after
colvid19
and
and
throughout
the
pandemic.
We
took
the
time
to
also
review
the
documents
with
the
kovit
19
lens.
We
had
pretty
well
completed
those
drafts
and
then
kovit
hit.
So
we
had
to
really
look
back
and
reflect
on
on
what
we
needed
to
do
to
update
those
from
the
covid
lens.
C
There
are
a
lot
of
policy
and
procedure
requirements
that
are
comprehensive,
detailed
and
clearly
defined
as
to
what
they
need
to
contain
a
couple
new
policy
and
procedure
requirements,
for
example,
would
be
the
good
neighbor
policy.
That's
a
new
one
and
there
are
a
number
of
special
considerations
for
indigenous
people
and
the
lgbtq2s
plus
community,
for
example,
where
there
also
need
to
be
new
policies.
C
C
C
A
H
H
Q
F
Q
H
H
You
know
queer,
but
especially
trans
transgendered
individuals
who
seek
shelter.
You
know,
I
think
that
the
the
standards
in
here
are
are
good.
They
certainly
speak
to
ensuring
safety
for
everyone
and
making
sure
that
people
are
housed
in
the
the
gender
that
they
identify
or
or
at
least
aren't
comfortable
in
at
that
at
that
point
in
their
lives,
but
I
mean
shelley,
you
and
I
have
had
experiences
with
some
shelter
clients
who
are
transgender.
H
They
may
identify
they
may
as
female,
but
you
know
still
could
look
male
I
mean
it
can
be
just
going
in,
for
lunch.
Sometimes
just
for
rest
can
be,
can
be
dangerous,
it
can
be
at
risk
of
severe
harassment,
and
you
know
because
they
are
everywhere,
and
so
certainly
within
a
shelter
system
is,
is
no
different.
H
Q
Thank
you,
chair,
luloff,
councilman,
kenny,
responds
to
your
question.
We
absolutely
take
those
we
take
individual
circumstances
into
consideration
and
specific
to
the
situation
you're
describing
you
know.
If
there
was
a
single
individual
that
would
be
at
a
significant
risk
in
the
single
shelter
system.
We
would
accommodate
them
in
the
hotel
system
and
have
routinely
done
that
as
long
as
I've
been
in
housing
services.
H
H
Okay
and
then
for
indigenous
clients.
I
just
wonder
how:
how
do
you
see
the
referral
process
happening
to
ensure
that,
if
somebody
identifies
as
as
indigenous
that
they,
you
know,
I
think
about
an
encampment
that
we
had
in
the
downtown
where
there
were
many
people?
I
remember
going
down
to
talk
to
a
few
of
the
the
people
living
in
intense
and
and
one
one
individual
told
me
he
was
indigenous
and
waiting
to
hear
from
from.
You
know
one
of
the
organizations,
but
he
didn't
have
a
phone.
H
He
didn't
really
know
who
was
coming
to
see
him.
I
said:
do
people
even
know
where
you
are,
and
I
know
that
that
can
be
very
difficult
in
terms
of
that
instability?
But
what
is
that
that
process?
What
does
that
look
like
to
ensure
that
you
know
that
that
that
somebody
who
is
waiting
to
be
served
by
an
indigenous
organization
doesn't
fall
through
that
those
cracks.
L
Thank
you,
chair
lulu.
Thank
you
very
much
for
the
question.
So
this
was
a
really
important
part
of
the
updating
standards
and
we
did
meet
with
the
acab
and
what
is
in
the
standards
is
actually
what
has
come
from
those
organizations.
So
it's
in
terms
of
providing
support
and
services
to
indigenous
clients.
L
So
within
the
intake
process,
which
is
when
someone
is
coming
into
the
shelter
it's
incumbent
upon
the
shelters
to
ensure
that
they
create
an
environment
that
encourages
indigenous
self-identification
and
asked
directly-
and
this
was
very
important
from
the
acab
when
we
met
with
them-
ask
the
question
directly
at
their
first
nations,
inuit
or
medti
within
case
management,
so
within
a
very
short
period
of
time,
when
we
are
again
meeting
with
the
clients
or
the
residents
again
looking
to
create
that
environment.
That
again
creates
indigenous
self-identification
and
what
we
heard
from
the
acad.
L
When
we
met
with
them
is
that
we
just
need
to
continue
to
reintroduce
that
to
let
people
know
that
these
services
are
available,
that
there
are
specific
services
that
will
serve
them
and
to
do
it
in
a
way
that
people
feel
that
they
are
being
supported
so
that
they
want
to
self-identify,
and
that
is
part
of
the
actual
policy
itself
is
that
each
provider
needs
to
develop
and
and
implement.
The
policy
that
details
health.
L
How
self-identification
for
indigenous
clients
will
be
will
will
happen
and
then
also
how
they'll
be
referred
to
culturally
appropriate
services,
and
this
is
also
part
of
the
coordinated
access
that
we
have.
So
some
of
this
is
already
happening
and
we're
working
with
the
indigenous
community
and
with
indigenous
partners
to
strengthen
this.
H
H
Q
Thank
you
chairlife,
so
the
so
the
staff
to
client
ratio
is
not
spelled
out
in
any
kind
of
legislative
framework
or
regulatory
framework.
We
have
in
the
standards
that
a
minimum,
a
minimum
of
two
staff
must
be
on
and
awake
at
all
times.
I
I
think
that
it
looks
to
the
fact
that
all
of
our
shelters
are
different
sizes
right,
so
to
put
the
specific
requirements
for
that
staffing
ratio
in
the
standards.
Q
You
know
you
would
have
to
say
you
know,
for
if
your
size
actually
is
x
and
size,
you
know
b
or
this
for
instance.
So
what
we're
going
to
do?
Moving
forward
is
use
our
service
agreements
that
are
tailored
and
more
unique
to
the
the
specific
provider
to
identify
what
the
staffing
requirements
and
ratios
need
to
be.
So
it's
not
specifically
set
out
in
the
standards.
Besides
that,
there
must
be
two
awake
at
all
times.
Q
H
Q
H
H
I
guess,
standards
for,
for
people
who
are
who
are
homeless,
just
walk
me
through
how
that
would
work.
So
if
I'm,
if
I'm
a
resident-
or
I
guess,
I'm
not
really
a
tenant,
because
I
don't
have
any
rights,
but
if
I'm
living
at
tabor
apartments,
for
example-
and
I
don't
feel
that
the
standards
are
being
kept
up
which
they
hadn't
been
for
for
a
long
time.
Q
Yes,
cheerleader
council
mckinney
in
response
to
your
question.
Definitely
through
the
hotel,
motel
placement
process
should
anybody
that
we
have
placed
there
have
any
issues
whatsoever
with
any
aspect
of
their
placement
in
terms
of
the
services
they're
receiving.
You
know,
general
maintenance
and
upkeep.
Q
We
are
the
conduit
with
which
that
that
particular
issue
or
concern
is
addressed.
So
all
families
are
in
the
hotel.
Motel
system
are
assigned
a
dedicated
caseworker
to
help
them
with
a
number
of
issues,
whether
it's
housing
search
assistance,
filling
of
applications,
referrals
to
community
resources.
So
that's
also
the
that's
the
first
point
of
contact.
We
also
have
a
24
7
hour
line
at
the
carling
family,
shelter
which
families
are
aware
of
and
kept
apprised
of.
Q
So,
for
instance,
if
there
was
an
issue
with
any
aspect
of
the
replacement
or
unit
that
would
be
escalated
to
us,
and
then
we
go
to
the
hotel
or
motel
provider
and
and
say
you
know,
as
per
the
memorandum
of
understanding,
that
we
have
with
you.
These
are
our
expectations
and
we
expect
you
to
remedy
them.
We
involve
other
departments
as
necessary,
and
you
know
our
family
shelter
off-site
supervisor.
Will
go
in
and
b
and
we
work
to
to
to
to
to
remedy
any
deficiencies
that
we
find
in
the
in
the
placement.
H
H
A
H
A
I
Q
Thank
you
counselor,
so
any
any
hotel
or
motel,
which
would
include
the
relationship
we
have
with
the
otter
ottawa
inn
which
owns
the
tabor
apartments
they're.
They
do
not
abide
by
our
emergency
shelter
standards,
they're
not
required
to
because
of
the
relationship
we
have.
We
have
a
relationship
where
they
don't
hold
rooms
for
us
and
we
don't
guarantee
them
business.
So
we
have
a
memorandum
of
understanding
with
them
which
outlines
our
expectations,
the
amenities
that
they
need
to
provide.
Q
I
Q
Thank
you
counselor,
so
I
mean,
as
as
I
explained,
to
councillor
mckenney.
They
do
have
a
dedicated
case
manager,
so
we
don't
expect
any
family
to
ever
have
to
actually
raise
or
address
an
issue
with
a
hotel
or
motel
provider.
That's
not
their
role,
that's
our
role!
The
relationship
that
exists
is
between
us
and
the
hotel
or
motel
provider,
so
families
are
informed
of
that
at
the
time
of
of
of
placements.
Q
They
know
who
that
person
is
to
be
able
to
escalate
their
concerns
too.
So
it's
really
an
added
level
of
protection
for
for
for
that
particular
tenant,
because
the
city
is
the
conde,
conduit
or
not
tenant.
I'm
sorry
for
that
that
person
that's
been
placed
there
temporarily.
The
city
is
the
conduit
through
which
the
relationship
is
managed
and
anything
that's
wrong
with
the
placement
is,
is
remedied.
I
Q
I
Okay,
I
know
we
work
closely
with
your
staff
because
we
have-
because
I
also
have
motels
here
as
well,
and
we
hear
from
residents
and
they're
they're
complaining.
Well,
they
they're
desperately
looking
for
permanent
homes
and
hopefully
we'll
be
addressing
that.
So
that's
that's
the
big
concern
in
terms
of
the
number
of
aboriginal
in
in
shelters.
I
It's
a
delicate
issue.
We
don't
want
to
keep
shelters,
shelters
are
but
yeah
they're,
necessary
and-
and
I
appreciate
the
your
your
responses
to
counselor
mckinney
on
on
the
sensitivity
of
the
issues
of
of
for
aboriginals,
but
is
there?
Has
there
been
anything
looked
at
in
terms
of
pre?
You
know
specific
shelters
for
for
those
that
of
aboriginal
cultures,
but
which
is
not
a
homogeneous,
particularly
it's
it's
quite
varied,
but
which
would
require
federal
assistance.
I
would
think.
Q
Thank
you,
charlie
love
councillor.
We
have
not
looked
at
building
and
did
through
my
tenure
at
housing
services.
We
have
not
looked
to
build
an
indigenous
specific,
only
shelter.
I
think
you
know
to
your
point.
I
think
our
focus
is
you
know
very
much
that
housing
first
orientation.
How
do
we
both
for
families,
create
quicker
transitions
to
permanent
housing
and
that's
a
a
key
action?
That's
on
the
work
plan
that
we'll
be
bringing
to
the
joint
fedco
and
cpsc
meeting
and
in
the
singles
shelter.
Also,
you
know.
Q
How
do
we
support?
How
do
we
assess
have
a
buy
name
list
have
and
support
people
to
move
into
permanent
housing
with
the
case
management
supports?
They
need
to
be
successful
over
the
long
term.
You
know
as
much
as
we
have
a
buy
name
list
of
individuals
who
are
experiencing.
You
know
chronic
homelessness
and
have
high
and
moderate
acuity.
There's
many
other
people
in
the
shelter
system
that
they're
there
because
of
poverty
right
social
assistance
rates.
Q
Are
you
know
wildly
inadequate
to
be
able
to
have
people,
even
if
they've,
just
you
know,
they're
very,
very
low
needs
and
they
don't
re,
require
all
those
wrap
around
supports
to
be
able
to
leave
the
shelter
system
and
move
into
housing?
So
you
know
the
province
needs
to
respond
on
the
social
assistance
side
because
we're
not.
We
don't
have
enough
subsidies
on
the
housing
side
to
be
able
to
provide
a
housing
subsidy
for
everyone
to
get
into
the
private
market.
But
but
absolutely
our
focus
is
on
permanently
housing,
individuals
and
families.
J
C
J
A
B
J
J
Q
Thank
you
lulaf.
So
when,
when
kovid
first
hit,
we
took
a
good
look
at
you
know
what
is
the
capacity
reduction
that
we
would
have
to
create
so
that
shelters
could
reduce?
You
know
we
looked
at
25,
45
capacity
reductions,
so
you
know,
as
you're
aware
we
initially
opened
jim
durrell,
which
had
a
capacity
for
140
men
and
the
issue
with
jim
dorrell
was
we.
I
don't
think
we
ever
got
much
over
50
men
there,
because
just
because
it
was
outside.
J
Yeah,
I
I
want
to
interrupt
that,
I'm
not
speaking
to
what
we've
done
through
kovit,
I'm
actually
looking
to
existing
shelter
providers.
There's
been
a
there's,
a
coveted
reality
right,
which
has
limited
their
capacity.
How
has
that
informed
the
review
of
this
standard
I
just
want.
I
just
want
to
understand
that.
Q
The
reduction
in
their
capacity
we've
mitigated
that,
as
you
are
aware,
through
temporary
measures,
but
we
did
go
back
and
relook
at
the
standards
through
that
coved
lens
with
ottawa
public
health
to
make
sure
that
we
could
safely
continue
to
deliver
services
within
the
shelter
environment
and
and
as
you're
also
aware
there.
You
know,
there's
also
we've
been
managing
you
know
outbreaks
in
the
different
emergency
shelters.
So
I'm
not
quite
sure
if
that,
if
that
answers,
your
question,
counselor.
Q
Thank
you
counselor,
so
we
have
not
specifically
spelled
out
anywhere
in
the
standards
that
there
is
an
x
requirement
in
terms
of
the
broader
programming.
If
you're
thinking
about
you
know,
I
want
to
offer
a
life
skills
program
and
I
need
you
know
space
of
x
in
which
to
be
able
to
do
it.
So
in
that
regard,
no,
it's
not
explicitly
spelled
out
in
the
standards.
J
Okay,
there
is
over
the
years
I've
I've
had
a
number
of
complaints,
forum,
shelter
residents,
who
who've
highlighted
that
the
services
are
paid
by
the
city,
but
are
they're
francophone
and
can't
get
services
in
french.
So
as
part
of
these
standards,
what's
changed
to
address
our
expectation
relating
to
francophone
services
and
city-funded
programs.
Q
Thank
you,
chair
lulof
council.
In
response
to
your
question,
we
have
a
requirement
under
with
the
province
that
the
funding
we
provide
to
partner
agencies,
that
services
need
to
be
provided
in
both
official
languages,
and
that
is
our
expectation
of
the
shelters
in
that
regard.
So
if
there
is
a
situation
where
that's
not
happening,
it
would
be
encumbered
that
we'd
be
left
like
it'd,
be
escalated
to
us
so
that
we
can
address
it
with
the
shelter
provider.
Q
I
you
know,
I
do
recognize,
and
you
know
you
know.
Since
I
came
to
housing,
there's
always
been,
you
know,
concerns
or
issues
with
retaining.
You
know,
well-qualified,
french
speaking
staff,
so
that's
always
been
a
bit
of
a
concern,
but
certainly
if
people
are
not
being
provided
service
in
the
language
of
their
choice,
we
need
to
be
advised
and
we
will
work
with
the
shelter
on.
Q
It's
now
been
included
counselor
in
the
standards,
but
there's
never
been
any
change
in
our
expectations.
It's
always
been
a
requirement
of
the
funding
that
we
receive
to
the
for
the
province
that
we're
a
designated
french
language
service
area
and
that
when
we
fund
providers
there
is
the
expectation
that
they
offer
services
that
are
bilingual.
J
J
We
also
talked
about
indigenous,
but
I
haven't
heard
about
religious
and
a
lot
of
the
historic
organizations
have
religious
roots.
I
I
wonder,
how
is
that?
How
is
that
managed?
Because,
ultimately,
if
I'm
of
a
certain
fate,
that
is
not
the
faith
of
the
organization
that
offers
shelter,
I
shouldn't
be
discriminated
against
or
influenced
to
towards
a
particular
a
particular
faith,
faith,
faith
organization.
Q
Thank
you,
chair,
lou,
love,
counselor,
that's
also
very
important
to
us
here
at
the
city
and
we
have
intentionally
put
it
in
multiple
spots
in
the
standards
that
providers
cannot
require
any
people
to
participate
in
any
sort
of
religious
programming
and
also
on
the
on
the
client
side
that
they
are
not
expected
to
participate
in
any
sort
of
religious
programming
and
that
people
cannot
be
discriminated
against
on
the
basis
of
you
know,
all
of
those
different
aspects
under
the
human
rights
code.
You
know
language,
ethnicity,
race,
etc.
Q
So
we
we
do
take
that
very
seriously.
I
think
one
of
the
issues
is:
we
don't
fund
all
services
that
happen
in
a
building.
We
fund
some
of
the
primary
services,
but
we
can't
control.
For
instance,
if
there's
a
program,
that's
fun.
You
know
that's
funded
by
the
ministry
of
health
and
long-term
care,
and
there
may
be
a
a
spiritual
component
or
you
know
if
somebody
wasn't
doesn't
want
to
participate
in
a
spiritual
component.
Q
You
know
a
medic,
like
you
know,
a
quiet
activity
or
a
meditation
type
activity
on
their
own,
but
the
services
that
we
fund
that
we
have
direct
control
over
are
not
to
require
any
participation
in
religious
programming
and
we
will
address
again
any
concerns
that
are
escalated
to
us
in
that
regard
and
we'll
also
speak
with
providers
as
we
roll
out
and
implement
all
components
of
the
standards
around
anything
that
they
currently
do.
That
may
be
a
practice
that
could
be
construed
as
that
type
of
religious
component.
J
Q
Oh
so
certainly
chair
lula,
certainly
counselor.
We
obviously
have
an
expectation
that
shelters
accommodate
service
animals,
but
we
know
that
many
people
who
are
experiencing
homelessness
may
may
have
a
pet
and
certainly
the
the
shelters
in
their
in
their
current
design
are
not
are
not
able
to
receive
people
who
have
animals.
Q
You
know
we
would
welcome
any
shelter
who
wanted
to
have
a
conversation
with
us
to
repurpose
their
space
for
that
particular
purpose,
but
we
do
and
we-
and
we
know
that
newer
designs
for
shelters
that
may
be
built
in
ottawa
in
the
future
actually
do
include
that
component,
which
will
be
very
beneficial.
But
we
absolutely
if
somebody
has
a
pet,
a
single
person.
We
will
house
them
in
the
hotel
or
motel
system
for
a
period
of
time
and
support
them
to
help
get.
A
B
Thank
you,
mr
chair,
and
thank
you
shali
for
all
your
hard
work,
which
is,
I
heard
you
more
than
once
you
you
mentioned
religious.
I
mean
where's.
Our
role
in
in
this,
like
I
like
to
understand,
because
obviously
clear
under
the
canadian
human
right,
people
are
allowed
to
practice
the
religious
whatever
the
religious
is.
What
do
you
mean
by
saying
we
don't.
I
need
you
to
clarify
this
for
me,
please.
Q
Thank
you
councillor
in
response
to
your
question.
We
don't
want
so
certainly
we
can
recognize
that
many
of
our
current
shelters,
you
know,
come
from
a
faith
orientation
and
have
been
there
long
before
the
kind
of
the
modern
social
service
net
that
we
see
today
existed
providing
services.
You
know
to
people
who
are
in
crisis
and
need,
but
you
know,
organizations
have
evolved
over
the
years.
These
are
very
professional
organizations,
but
they
still
may
have
a
faith
component
to
their
organization.
Q
What
we're
saying
is,
and
when
we
fund
that
service,
we
don't
want
somebody
who,
who
may
be
of
a
a
different
religion
to
feel
that
they
have
to
participate
in
any
sort
of
programming
that
may
occur
in
that
shelter,
for
instance,
chapel
or
a
meal
before
a
prayer
before
a
meal.
For
instance,
we
want
to
make
sure
that
people
are
free
to
practice
their
own
religious
expression
and
that
they
do
not.
You
know,
have
to
participate
in
anything
that
may
be
happening
in
a
shelter
environment.
B
Okay,
because
I
was
the
reason
I
asked
that
question
right
now,
and
so
what
you
mean
by
it,
but
but
sometimes
we
need
to
understand
more
than
just
the
religious
is
also
is
the
culture.
So
when
you
have
a
family
or
a
large
family
of
certain
faith
who
like
to
cook
differently,
who
like
to
buy
their
grocery,
whether
halal
or
other
kosher
or
other
religious,
I
want
to
make
sure
we
understand.
B
There's
sometimes
more
than
just
religious
is
also
is
a
cultural
thing,
and,
and
quite
honestly,
I
volunteer
quite
a
bit
in
in
the
mission
or
in
in
shelters
and
and
sometimes
they
do
their
prayer
before
the
meal,
and
I
don't
think
that's
offensive
to
anybody.
If
you
ask
me,
but
I
know
I
know
what
you're
saying
now
at
least
to
explain
it.
Thank
you
so
much.
Thank
you.
Thank
you,
mr
chair.
J
Thank
you,
mr
chair,
and
this
is
my
final
two
questions
here
in
the
agreement.
I
believe
it
is
under
section
3.5
of
there's
a
governance
piece.
It
speaks
to
local
board.
I
certainly
favor
local
boards.
It
allows
neighbors
to
join
and
volunteer
on
local
boards.
It's
a
lot.
It
allows
context
between
a
particular
organization
and
its
neighborhood.
So
can
you
can
you
maybe
speak
to
that
that
particular
requirement
and
what's
expected,
and
then
I
have
a
quick
follow-up
on
that.
Q
So
the
the
section
to
governance,
as
I
read,
is,
or
are
governed
by
a
duly
constituted
board
of
directors
which
some
of
our
shelter
providers
have
or
other
legally
binding
government
structures
such
as
a
governing
council.
I
think,
for
instance,
that
might
be
the
salvation
army
and
are
required
to
operate
in
accordance
with
applicable
governing
legislation,
so
the
shelters
are
to
provide
us
with
annual
reports
in
minutes
from
their
agm's
and
the
other
item
under
that
is
develop
and
implement
a
conflict
of
interest
policy.
J
Yeah,
so
I
I
like
the
idea
of
having
local
representation
and
local
board
for
what
is
city
funded
social
services
programming.
So
is
it
possible
to
bring
a
little
a
little
more
clarity
to
having
I
understand
there
are
there
are
structures
within
larger
institutions.
I
totally
respect
that
but
locally
for
local
oversight,
even
on
volunteer
board
bases
and
local
agms,
for
example.
J
I
think
there's
a
role
for,
for
you
know
as
a
local
counselor,
I'm
I'm
often
invited
at
agm
for
many
of
them
there
there
are
others
that
don't
have
local
agm's
and
I've
always
found
that
to
be
interesting,
because
that's
an
opportunity
for
for
volunteers
to
sign
up
and
for
community
to
raise
concerns.
If
there
are
any.
Q
So,
council,
I
may
have
to
defer
to
jean-viv
long
layer,
our
lawyer,
that
works
for
housing
services,
just
in
regards
as
to
whether
we
can
require
an
organization
around
its
its
corporate
structure
to
have
a
local
board
when
they
may
have
another.
You
know
corporate
governance
model
like
a
like
of
the
the
broader
or
higher
level
council
structure.
B
So
we
would
not
be
able
to
require
them
to
have
a
local
board.
If
you
want
representation,
you
could
ask
for
a
local
representative.
Unless
it's
the,
I
don't
know
what
what
they
call
them.
If
they're
the
manager,
the
general
manager
of
the
actual
location,
that's
here
in
ottawa,
but
to
have
a
an
annual
general
meeting,
that's
really
with
the
board,
so
we
can't
ask
them
to
have
a
sub
board
in
a
sub
agm.
J
It's
more
it's
more
governance.
My
issue
is
governance
right,
so
it's
it's
less.
So
on
a
particular,
I
can
work
with
city
staff
on
a
particular
problem.
That's
not
the
point
it's
for
in
the
spirit
of
engagement
with
the
community.
I
think
local
representation
is
very
important.
There's
city-funded
funding
to
local
vulnerable
residents.
So
I
wonder
if
if
we
can't
force
an
agm
or
if
we
can't
force
a
gov
board
of
governors,
can
we
not
force
a
a
volunteers,
a
volunteer
led
group
to
advise
the
organization?
I
I'm
looking
for
local
representation
here.
B
J
Okay,
the
particular
agency
that
shelley
was
raising
earlier
did
have
a
pretty
public
scandal
in
terms
of
funds
that
were
taken
away
and
obviously
that
became
a
criminal
investigation.
I
I
just
wonder
because
of
the
history
of
those
challenges,
of
making
sure
that
you
know
local
investments
do
have
a
local
connection.
A
Thank
you
very
much.
Is
this
report
carried
okay
aaron
carried
okay.
Thank
you
very
much.
Everyone
we're
moving
on
to
our
second
last
item:
long-term
care
services,
accountability
agreements
with
the
champlain
local
health
integration
network.
This
is
the
committee
community.
Protective
services
committee
approved
the
2021
declarations
of
compliance
that
are
required
under
the
2019-2022
long-term
care
home
service
accountability
agreement.
A
I
I
I've
I've
met
with
these
with
this
group
before
that
has
brought
this
forward
and
they've
done
excellent
work
on
on
the
whole
butterfly
model
and
bringing
it
to
the
city
of
ottawa
it'll
it'll
be.
This
is
actually
very
good
timing
in
terms
of
where
we
we
do
need
to
do
a
rethink
of
our
long-term
care,
and
I
I
just
want
to
ask
staff
about:
are
we
ready
to
to
take
this
on
and
and
and
and
what
it
would
look
like?
Thank
you.
R
R
A
A
Okay,
on
to
item
number
11,
where
I'm
sure
counselor
kavanaugh
would
like
to
get
back
on
the
board
or
plan
regarding
innovative
models
of
care
for
long-term
care
homes.
The
motion
is
that
the
community
protective
services
committee
recommends
city
approve
that
staff
be
directed
to
present
to
committee
and
council
plan
regarding
transformative
culture,
change,
adapting
innovative
models
of
care
such
as
the
butterfly
model
by
q2
2021
I'll.
Ask
if
there's
any
motions
on
this
ap
presented
so
that
they
can
be
discussed
as
part
of
the
larger
conversation.
G
A
A
J
J
H
E
C
A
K
Okay,
sorry,
okay,
good
morning,
everyone,
my
name,
is
kathy
wright
and
I'm
the
vice
president
of
carp
ottawa,
the
canadian
association
for
retired
persons
and
chair
of
its
advocacy
working
group
on
long-term
care
in
2008.
Just
prior
to
the
last
municipal
election.
Our
board
made
improving
the
care
in
long-term
care
homes
a
priority.
K
We
met
with
some
of
you,
both
pre
and
post,
that
election
urging
the
city
to
become
the
leaders.
The
champions
in
this
area
for
all
the
homes
in
ottawa
to
follow.
We
urge
the
city
to
do
this
by
adopting
one
of
the
four
innovative
models
of
care
already
in
existence
in
long-term
care
homes
throughout
other
countries,
with
only
a
these
handful
are
the
hojway
villages,
the
eden
alternative,
the
butterfly
model
and
the
greenhouse
project.
K
One
being
right
here
in
ottawa
at
the
glebe
center
and
two
others
close
by
in
renfrew
county
ownership
of
these
is
a
mix
of
municipal,
private
and
non-profit
charitable
leaders
in
these
homes
have
told
us
that
they
chose
the
butterfly
model
because
it
comes
with
everything
in
one
package
making
it
easier
to
roll
out.
They
had
guidance,
support
and
experts
with
him
to
work.
K
These
homes
have
successfully
implemented
the
butterfly
model
within
existing
32
bed
unit
facilities
with
an
existing
financial
restraints
within
existing
legislation
and
a
few
have
continued
implementation
even
during
the
pandemic.
So
here's
what
we
know
about
the
costs.
There
are
definitely
upfront
costs
in
adopting
any
of
the
innovative
models,
particularly
in
the
first
year
for
training
and
renovations.
K
According
to
the
founder
of
the
butterfly
model,
dr
david
sheared,
unsubstantiated
by
leaders
in
ontario
upfront
costs,
are
neutralized
within
18
to
24
months,
due
to
savings
from
reductions
in
staff,
sick
time,
food
waste
supplements,
psychotropic
drugs
and
hospital
visits.
For
example,
peels
first
butterfly
unit
experienced
a
75
decrease
in
staff
sick
time,
their
first
year
as
a
butterfly
model
home
and
one
home
in
london
reported
a
savings
of
130
000
a
year
just
in
savings
on
supplements
alone.
K
All
this
without
any
major
structural
renovations,
colors
often
used
to
break
up
household
areas,
and
there
are
communal
spaces
for
dining
and
living
divided
with
innovative
separations
and
the
relevance
to
covid
staff
are
a
part
of
the
team
dedicated
to
only
one
of
the
smaller
households
and
do
not
move
to
different
units
or
to
different
homes.
So
this
helps
to
prevent
and
contain
the
spread
of
any
infectious
disease
reports
have
shown
they
have
fared
much
better
during
the
pandemic,
having
fewer
resident
cases
and
fewer
deaths.
K
So
in
conclusion,
nobody
would
argue
that
ontario's,
long-term
care
home
system
is
broken.
This
has
been
made
clear
as
the
pandemic
has
exposed
and
continues
to
expose
all
the
inherent
weaknesses
in
the
system
with
devastating
results.
Nobody
would
argue
that
has
been
broken
for
the
past
four
decades.
That's
also
very
clear.
K
We
now
have
a
wonderful
window
of
opportunity
when
awareness
is
high
awareness
that
we
need
a
new
way
of
doing
things.
A
sea
change,
a
transformative
culture
change.
No
more
studies
are
needed.
We
know
it
can
be
done
because
others
in
our
province
have
already
done
it
and
in
just
a
couple
of
years
they
have
seen
better
outcomes,
both
pre
and
post
coverage
than
our
traditional
institutional
homes.
One
minute,
sorry,
is
that
one
minute:
yes,
okay,
so
we
don't
need
to
reinvent
the
wheel
or
to
start
from
scratch.
We
know
this
is
a
huge
undertaking.
K
K
That
is
exactly
what
is
needed
to
improve
the
quality
of
life
for
all
residents
and
not
just
those
with
dementia,
as
we
did
in
2018,
we
asked
city
staff
and
counselors
to
become
champions
for
the
residents,
families
and
staff
by
implementing
one
of
the
innovative
models
as
its
long-term
care
home
strategy.
There
has
never
been
a
time
more
than
now
when
action
is
imperative.
A
H
H
We've
spoke
often
about
what's
required,
especially
now
that
we've
seen
what
happens
in
our
long-term
care
homes,
because
we
have
not
and
and
to
be
fair,
I
mean
the
city's
homes
have
fared
much
better
than
in
private
homes,
but
we
have
failed.
We
have
failed
our
seniors,
who
end
up
in
long-term
care
in
this
province
and
we've
seen
that
play
itself
out
during
colvin,
but
it
was.
It
was
their
pre
coleman.
H
K
Of
them
is
the
two
ones
that
have
the
most
units
now,
that
are
that
have
either
been
implemented
or
in
process
the
two
larger
ones.
One
is
the
municipality
of
peel,
so
the
municipal
homes
and
the
other
is
a
private
home
called
primacare,
and
they
have
two
accredited
butterfly
models
at
the
moment
and
they
are
working
on
a
new,
a
new
one
as
well,
but
there
are
other
ones,
for
instance,
glebe
center
here,
which
is
non-profit
charitable.
H
K
K
K
So
this
is
a
a
a
private
family
owned
home,
but
they
are
very
passionate.
They
started
working
on
the
butterfly
model
as
the
philosophy
of
care
for
their
homes
and
for
the
new
builds
in
2016
and
they,
I
have
to
say,
they're
one
of
the
leaders.
They've
done
some
very
good
work
and
they're
they're
still
going.
H
Excellent,
thank
you
that's
good
to
know,
and
when
you
talk
about
a
one
unit
at
a
time
approach,
what
does
that
mean?
Can
you
just?
Could
you
just
break
down
what
that
looks
like
in
taking
an
average
size
home
what
that
rollout
looks
like
and
what
I'm
most
interested,
because
we
have,
we
have
a
motion
to
to
push
off
the
start
time,
which
I
don't
see
as
a
friendly,
emotion
in
motion.
I
think
that
we
need
to
deal
with
this
now.
H
We've
we've
been
pushing
off
long-term
care
for
for
decades,
and
I
think
that
the
time
now
is
to
to
act,
but
just
trying
to
get
a
sense
from
you
and
I'll.
Ask
I'll
ask
susan
when
she
comes
up
because
she's
actually
been
through
the
process.
But
what
does
it
look
like
to
start?
I
agree
with
you.
The
strategy
really
is
just
getting
going.
We
we
have
the
models,
we
know
what
needs
to
be
done
just
if
you
could
just
walk
us
through
how
it
all
begins
one
unit
at
a
time.
K
Well,
it
means,
for
instance,
just
if
we
look
at
the
municipality
of
peel.
They
their
first
unit
was
in
the
malton
village
in
the
region
of
peel
and
again,
susan
will
certainly
be
able
to
speak
to
the
process
a
lot
better,
but
they
decided-
and
they
are
that's
also
an
older
building-
that
really
it's
a
huge
process
to
change
culture.
So
the
big
thing
is
to
get
everybody
on
board
the
leadership,
the
staff,
the
housekeeping
staff.
K
So
the
the
key
elements
are
the
leadership
and
the
the
certainly
the
staff,
the
culture
culture
is
critical
and
and
then
the
renovations
so
and
what
they
have
said-
and
I
think
so
anyway,
so
to
to
have
a
manageable
chunk.
It
was,
I
think,
my
understanding
is
that
they
felt
that
they
do
one
unit,
because
if,
if
the
butterfly
model
model
is
the
one
that's
chosen,
the
program
is
you:
you
have
to
buy
as
all
these
innovative
models.
It's
it's.
You
buy
a
license
and
you
buy
that
model.
K
It
is
not
a
program,
it's
a
model
and
you
have
to
go
through
a
year's
pilot,
so
in
that
year
they
would
help
you
they
do
audits
and
they
would
help
you
and
guide
you
through
what
has
to
be
done.
So
it
makes
it
a
lot
simpler
than
trying
to
do
everything
yourself
when
everybody's
so
busy.
It's
like
hiring
a
consultant.
There
are
your
consultants
and
they
know
what
has
to
be
done
and
they
guide
you
through
it.
So
to
take
one
and
that's
what
they
did.
H
H
K
I
Thank
you
very
much
and
it's
a
pleasure
to
to
chat
with
you
again.
We
we've
met
and-
and
I
appreciate
your
your
advocacy
for
this
because
it's
it's
really
really
important.
One
of
my
questions
is
having
gone
through
covet.
I
think
it'd
be
important
for
people
to
understand,
because
the
butterfly
model
talks
about
training
of
volunteers
and
family.
How
does
that
work
with
covet
since
cove
obviously
made
it
very
problematic
to
have
those
people
in
in
homes
which
was
clearly
an
extra
layer
of
problems?
K
Well,
what
my
understanding
is
that
most
of
the
homes,
including
the
gleeb,
for
a
time
put
if
they
were
in
the
middle
of
training,
then
they
had
to
put
it
on
hold
because
of
covet
if
they
had
outside
trainers
which
they
would
have
from.
For
instance,
the
butterfly
model
trainers
are
from
england,
it's
a
uk
based
model
and
their
training
program
is
so.
It's
done
would
be
done
by
the
the
in
the
people,
the
instructors
in
england.
K
So
certainly
that
is
for,
if
you're
bringing
outside
people
in
that
would
be
very
difficult
for
the
training.
There
may
be
other
ways
that
other
homes
are
doing
the
training,
I
believe
at
the
the
malton
village
of
the
the
municipality
of
peel,
the
project
manager
there.
She
actually
at
one
point,
went
to
england
and
apparently
has
become
a
master
trainer,
so
now
she's
able
to
do
some
of
the
training.
I
suppose
for
her
you
know
her
group,
but
again,
this
is
all
I
think
you
know.
I
I
Okay,
all
right
well,
we'll
have
her
as
we'll
give
her
a
chance.
The
other
question
I
had
was
about
those
who
do
not
have
dementia.
We
discussed
this
that
not
everyone
who's
in
a
long-term
care
is,
is
suffering
from
dementia
or
other
like
illnesses,
but
usually
more
physical
and
and
how
do
they
fit
in
to
the
programming.
K
I
K
A
N
Thank
you,
mr
chair.
My
name
is
susan
zores
and
I
am
the
director
of
resident
services
at
the
glebe
center.
I'm
also
the
project
lead
for
the
butterfly
model.
Although
there
are
other
culture
chain
change
models
available,
the
gleeb
center
has
decided
to
strategically
align
itself
with
the
butterfly
model
as
a
way
of
moving
forward
towards
a
more
emotion-based
and
resident
focused
care
model.
N
Butterfly
is
not
a
program,
it
is
about
culture,
change
and
long-term
care.
We
are
committed
to
putting
the
well-being
of
residents
first
and
to
provide
the
type
of
care
and
services
that
connect
people
to
where
they
are
in
their
life
journey.
We
have
listened
to
feedback
from
our
care
teams
that
they
want
to
spend
more
time
with
residents
and
less
time
on
tasks
feel
less
rushed
and
be
able
to
put
people
before
paperwork.
In
september
of
2019,
we
launched
the
butterfly
model
with
the
support
from
our
consultants
at
meaningful
care
matters.
N
Our
first
step
was
to
transform
our
pilot
home
area
bankwood
into
a
more
home-like
place
that
reflects
the
people
who
live
there.
We
painted
colorful
sections
of
walls
and
long
corridors
to
help
residents
identify
where
they
live,
as
well
as
install
personalized
front
doors
on
rooms.
This
is
in
stark
contrast
to
many
homes
that
have
long
uninviting,
beige
corridors
and
where
everything
looks
the
same,
we
created
stimulating
wall
murals
some
interactive,
so
that
there
would
be
things
of
interest
to
look
at
and
engage
with.
N
We
created
nooks
and
spaces
throughout
the
home
area,
so
residents
could
have
quiet
spots
to
sit
and
be
engaged
with
an
activity
or
just
watch
the
goings-on
around
them.
We
filled
the
house
with
the
stuff
of
life
things
that
people
could
be
active
with
books,
magazines
puzzles
created,
a
nursery,
stuffed
animals,
things
to
sort
and
rummage
through
music
and
art
and
couches
to
sit
next
in
next
to
a
friend.
N
Banquet
is
located
in
the
older
section
of
the
glebe
center
and,
as
a
result,
we
had
to
work
with
the
building,
as
it
was,
however,
using
creativity
and
innovation,
we
were
able
to
create
sections
on
banquet
that
reflected
the
different
needs
of
residents.
We
are
currently
installing
a
kitchenette
in
our
dining
room
for
residents
to
help
themselves
to
a
snack
or
make
a
cup
of
tea.
In
january
of
220,
we
started
the
educational
modules
and
training
of
our
care
team
on
banquet.
This
involved
full-day
training
with
our
consultants
from
the
uk.
N
N
However,
in
those
sessions
we
discussed
and
started
to
discover
how
we
can
make
meaningful
moments
with
people
who
live
on
banquet,
how
we
can
collaborate
as
a
team
and
the
importance
of
life
stories.
We
started
to
introduce
the
idea
of
staff
and
residents
seeing
themselves
more
like
friends
and
challenging
the
hierarchy
between
them
and
us.
We
look
critically
at
accepted
language
that
is
commonly
used
in
long-term
care
and
without
much
reflection,
reflection
on
its
impact,
such
as
I'm
going
on
break,
or
we
have
254
beds
and
challenged
each
other.
N
To
be
more
aware
of
how
this
sounds
and
the
message
it
sends
we
asked
ourselves,
would
we
use
this
language
at
home?
The
banquet
team
has
had
the
opportunity
to
discuss
ideas,
but
also
to
share
concerns,
fears
and
doubts
on
how
to
make
the
day
less
about
tasks
and
more
about
slowing
things
down
and
being
more
flexible
in
their
approach.
We
examine
the
concepts
of
neutral
care
versus
person-centered
care,
emotion-based
care
by
looking
at
the
world
through
someone
else's
perspective
and
to
refrain
our
approach
from
what
can
I
do
for
you
to?
N
What
can
I
do
with
you
as
an
organization?
We
recognize
that
successful
culture
change
was
dependent
on
the
understanding,
support
and
engagement
of
staff,
families
and
leadership.
The
impact
of
the
pandemic
has
presented
many
challenges
to
our
progress.
Over
the
last
year,
we
have
had
to
manage
many
issues,
including
the
temporary
loss
of
our
consultants,
from
meaningful,
meaningful
care
matters
who
are
based
in
the
uk.
Although
we
are
very
much
in
touch
and
they
are
still
a
great
support,
the
momentum
of
our
culture
change
movement
has
been
negatively
impact
and
delayed.
N
However,
with
the
recent
vaccine
program
and
what
looks
like
a
bright
light
ahead,
we
are
once
again
ready
to
press
the
restart
button
in
speaking
with
our
care
team
and
families.
It
seems
there
is
an
appetite
for
change.
This
pandemic
has
highlighted
some
of
the
challenges
and
inadequacies
in
long-term
care,
especially
in
the
area
person-centered
emotion-based
care.
I'm
pleased
to
report
that,
to
date
we
have
had
zero
cases
of
coven
19
on
banquet.
N
Our
future
approach
will
be
to
continue
with
the
education
of
our
care
team,
the
implementation
of
butterfly
ideas
and
concepts,
as
well
as
recognizing
that
safety
around
infection
control
is
essential.
Ipac
and
person-centered
care
must
go
hand-in-hand,
always
remembering
and
recognizing
that
we
are
a
home
and
a
family.
First,
thank
you
for
the
opportunity
to
speak
with
you
today.
A
H
Thank
you.
Thank
you,
chair.
Thank
you,
susan,
for
that
presentation
couldn't
help
think.
While
you
were
describing
the
changes
that
you
made
and
the
you
know,
the
emotional
base
support
how
wonderful
it
would
be
if
you
know
with
obviously
some
modification,
we
could
extend
that
into
our
shelters
and
other
congregate
care
settings
and
treat
everyone
with
the
dignity
and
respect
and
comfort
that
we
all
like
to
to
live
with,
and
we
all
like
our
kids
and
our
parents
and
people
that
we
care
about.
H
N
The
the
cost
up
front
was
a
hundred
thousand
dollars,
plus
travel
costs
to
get
our
consultants
back
and
forth.
Their
hotel
stay
their
food.
That
sort
of
thing.
We
were
fortunate
that
we
were
sharing
some
of
the
costs,
as
mentioned
with
the
home
up
in
renfrew
and
one
in
waterloo,
so
we
were
able
to
sort
of
share
the
because
we
were
all
sort
of
working.
N
As
I
mentioned,
we
only
got
to
three
of
them,
but
eight
full
day
training
sessions
where
we
take
the
whole
team
and
when
I
say
the
whole
team,
I'm
talking
about
everybody
that
works
on
banquet,
which
is
our
butterfly
home,
and
that
means
the
housekeepers
to
the
dietary
staff
to
the
recreation
people,
because
everybody
is
included
in
this.
It's
not
just
about
psw's
and
nursing.
It's
the
whole
care
team
that
works
there.
So
there
was,
of
course,
staff.
N
The
reason
being
is
that
we
wanted
to
make
sure
that
there
was
a
way
for
this
to
carry
on
if
somebody
was
to
leave
the
gleep
center,
that
we
had
a
contingency
of
people
that
had
the
training
knew
what
to
do
so.
What
we
did
see
in
the
first
month,
as
I
mentioned
in
my
discussion,
there
was,
you
know,
there's
always
a
little
bit.
Change
is
hard
and
and
people
that
you
know
a
lot
of
times
it's
like
well.
How
are
we
going
to
find
time
to
do
this?
N
There's
a
lot
tied
up,
sometimes
in
uniforms
and
nursing.
You
know
uniforms,
so
we
did
ask
people
to.
In
january
we
sort
of
had
a
scrub,
the
scrubs
campaign-
and
I
had
a
number
of,
and
so
the
idea
would
be
to
wear
something.
You
know,
maybe
something
colorful,
maybe
something
with
with
that
was
bright
and
and
could
engage
and
could
potentially
have
someone
want
to
chat
about
what
you're
wearing
you
know.
N
Like
so
many
things
over
the
last
year,
it's
been
very
difficult
to
have
to
put
a
stop
to
to
our
training.
But,
as
I
mentioned,
we're
restarting-
and
I
have
had
a
number
of
people
sort
of
come
to
me
and
say
you
know:
when
are
we
going
to
get
this
going
again?
We've
all
our
residents
have
been
vaccinated
now
twice
we
have
a
huge
percentage
of
our
staff
and
our
essential
visitors
and
volunteers,
the
ones
that
we
still
have
vaccinated.
N
So
we
feel
we're
in
a
very
good
position,
we're
doing
rapid
testing
in
our
home.
As
you
know,
so
we
feel
we're
in
a
very
good
position
right
now
to
sort
of
start
getting
things
going
looking
at.
What
is
it
that
we
can
do?
Obviously
we
can't
do
the
the
communal,
dining
aspect
of
the
program,
but
there's
a
lot
of
things
we
can
do
and
what
I
have
can
tell
you
is
another
big
thing
is
we
have
seen
our
behaviors
of
residents
escalate
substantially,
which
of
course
is
a
huge
concern
for
us.
H
Yeah,
of
course,
thank
you
for
that,
it's
just
it
just
you
know
it.
It
does
strike
me
that
you
know
we're
dealing
with
the
the
public
health
crisis
of
our
lifetime
and,
at
the
same
time,
and
it's
and
in
ontario
outside
of
warehouses
and
and
factories
in
the
you
know,
toronto
peel
region,
the
rest
of
the
in
the
rest
of
the
province
it
is,
it
is
slamming
our
long-term
care
homes.
That
is
where
the
numbers
are.
That
is
where
we
are
going
to
be
indicted
on
for
our
failure.
H
So
just
strikes
me
that
you
know.
On
the
one
hand,
we
have
the
the
public
health
crisis
of
of
our
lifetime.
On
the
other
hand,
we
have,
I
wouldn't
even
say,
a
partial
solution.
We
have
a
solution
to
addressing
that
public
health
crisis.
We
have
a
solution
to
not
just
making
their
lives
better,
not
just
doing
the
right
thing
for
for
seniors
day-to-day
living,
which
we
we
need
to
do,
but
actually
addressing
that
that
public
health
crisis.
N
If
I
could
also
add,
I
was
thinking
this
today
that
we
also
at
the
gleep
center,
have
a
partnership
with
algonquin
college.
We
have
a
psw
living
classroom
which
we
were
just
starting
in
january
and
well.
You
know
what
happened
then.
Unfortunately,
we
got
sidelined
with
that
as
well,
although
we
still
have
a
very
strong
relationship
with
algonquin
and
we
hope,
maybe
next
january,
we'll
get
it
back
on
on
track,
but
I
think
that
person-centered
emotion-based
care
needs
to
be
a
huge
part
of
the
curriculum
at
all
levels.
N
Psw
nursing-
because
you
know
people
coming
in
into
these
into
this
environment-
need
to
need
to
be.
You
know,
butterflies
if
you
will,
when
they
when
they
arrive
here-
and
I
think
that's
another
area
that
really
needs
to
be
addressed.
What
kind
of
training
are
we
giving
people?
Because
certainly
we
know
that
this
is
an
environment.
People
want
to
work
in
and
and
when
they're
in
these
sort
of
culture
chain
change
movements,
they
feel
like
they're
part
of
something
really
special.
M
Thank
you
chair.
I
have
to
say
that
this
model,
any
transformative
model,
can't
come
soon
enough.
I'm
thrilled
to
think
that
we
are
on
the
cusp
of
you
know,
besides
the
gleep
center,
introducing
us
to
some
of
our
long-term
care
homes,
susan.
One
of
the
challenges,
though
I
think,
is
consistency
in
care,
and
one
of
the
challenges
that
I
think
we
have
seen
is
the
the
inability
for
our
psws
and
even
our
nurses,
to
have
a
consistent,
full-time
job
in
one
location.
M
So
how?
How
did
you
address
that?
Because
we
we
want
to
have
the
same
people
coming
in?
We
don't
want
to
have
people
running
out
part-time
and
running
out
to
another
location.
How
did
you
address
that
and
what
kind
of
recommendations
could
you
make
to
for
us
to?
You
know
hopefully
make
this
this
job,
be,
I
guess,
to
be
better
paid
and
take
it
more
seriously.
N
Well,
one
of
the
things
we
initially
did
prior
to
covid
was
we.
We
did
have
short
shifts
and
we
recognized
to
make
this
work.
We
needed
to
basically
get
rid
of
all
the
short
shifts
and
and
create
as
many
full-time
opportunities.
So
we
would
have
the
same
care
teams
rotating
throughout
throughout
the
two-week
cycle
that
they're
that
that
they're
there
and
we
did
this-
we
did
it
on
a
few
other
home
areas
as
well
and
it
worked
very
successfully
after
covid.
N
We
were
when
we
sort
of
got
out
ahead
of
the
curve
and
we
we
actually
stopped
people
from
working
in
two
homes.
We
did
lose
a
lot
of
staff
that
way,
but
we
felt
it
was
a
very
important
measure
to
keep
our
home
as
safe
as
possible,
and
it
did
us
well
since
then
we
actually
believe
it
or
not,
and
we
offered
everybody
full-time
positions,
even
if
they're,
part-time,
full-time
positions
and
right
now,
I
believe,
our
staffing.
N
We
are
actually
overstaffed
right
now
with
psw's,
which
is
unheard
of
ever,
but
it's
we're
just
in
a
good
place
right
now.
So
I
don't
want
to.
I
don't
want
to
say
too
much
and
jeopardize
that,
but
but
we're
in
a
good
place,
but
I
think
a
lot
of
it
is
you
do
need
to
have
consistency
in
staff.
I
have
my
own
thoughts
on
on.
You
know
we
are
a
not-for-profit
charitable
home,
so
our
staff
is
not
paid
competitively
with
city
homes
and
I'm
not
quite
sure
why.
N
That
is
the
case
for
the
same
type
of
job,
but
that's
for
others
to
figure
out,
but
certainly
you
know
we
shouldn't
be
competing
with
each
other
for
for
a
qualified
staff
and
I'm
not
just
talking
psw's
but
recreation
staff,
housekeeping
staff,
dietary
staff,
they're,
all
valuable
they're,
all
part
of
the
team,
and
they
all
have
a
huge
amount
to
contribute
and
as
an
industry
we
shouldn't
be
competing
against
other,
but
we're
in
a
caring,
caring,
caring
field,
we're
dealing
with
people
and
but
we,
but
right
now
we're
doing.
Okay.
M
Can
I
ask
you
why
you
had
so
many
part-timers?
I
would
I'm
assuming.
I
would
assume
that
psw's
would
prefer
to
have
a
full-time
job
and
not
be
like
my
mother
was
in
a
place
and
then
the
caregivers
were
traveling,
some
of
them
by
bus
to
another
end
of
the
city
to
take
another
job
because
they
weren't
a
full-time
job
wasn't
available
to
them
in
that
home.
Was
that
the
case
at
glebe
center,
like?
Why
did
you
have
the
part-time
positions.
N
We
well,
we
have
part-time
positions
because
that's
what
we
can
afford
to
do
prior
to
covid
but
aft
when
code
hit.
We
we
basically
said
one
what
you're
only
allowed
to
work
in
one
home
and
then,
of
course,
the
province
did
that
a
few
weeks
later,
we
were
about
three
weeks
before
that,
and
so
people
had
a
choice
to
either
stay
with
us
or
go,
and
because
many
people
work
in
other
homes.
N
As
you're
aware
many
people
work
for
the
city
of
ottawa,
so
we
had
some
people
working
for
the
pearly
and
they
make
they
make
more
money,
and
so
they,
you
know
people
have
to
pay
their
bills,
so
they
decided
they
would
go
there.
So
that's
where
we
lost
a
lot
of
people,
but
we
increased
our
hours
to
full
time
for
those
that
stayed.
M
A
G
Thank
you
very
much,
mr
chair,
so
I
guess
I
just
have
a
couple
of
questions
staff.
So
you
you
have
two
motions
in
front
of
you
and
essentially
they're
the
same
motion,
but
for
the
timeline
one
of
the
motions
pushes
the
timeline
out
to
a
little
bit
later
this
year.
But
the
recommendation
in
terms
of
the
substance
is
the
same:
do
you
have
any
quarrel
whatsoever
with
council
mckinney's
motion
other
than
the
time
allotted
to
do
the
job.
R
We
don't
have
an
issue
with
the
request.
The
the
challenge
that
we're
facing
today
is
that
we're
in
an
environment
where
we're
dealing
with
outbreaks
coming
in
and
out
of
the
homes.
We
we're
not
sure
what
the
outcome
of
the
commission
will
be.
We
know
that
there's
been
a
number
of
recommendations
in
the
first
release,
so
we're
concerned
with
what
is
going
to
be
our
obligation
from
a
financial
perspective
and
from
a
resource
perspective
based
on
the
commission
and
the
mandate
from
the
province
to
move
forward
on
that.
R
R
R
You
know
we
looked
at,
you
know
implementing
it
in
one
of
our
homes
and
increasing
the
staffing
levels.
We've
already
started
to
move
forward
on
the
environment,
where
we
can.
We
are
restricted
in
our
physical
environments
in
terms
of
the
size
of
our
units
to
meet
the
the
12
bed,
the
smaller
bed
units.
So
this
significant
investment
and
in
many
cases
we
wouldn't
be
able
to
do
that
smaller
model,
but
we
have
painted
our
units,
we've
added.
You
know,
murals
to
the
units.
R
R
We
are
part
of
the
transforming
long-term
care
work
group
in
ottawa
and
we're
committed
to
working
with
that
group
and
moving
forward
with
best
practices.
We're
also
looking
at
you
know
what
we're
talking
about
today
and
what
you've
heard
is
small
units
and
homes
where
they're
putting
in
the
butterfly
model
or
our
innovative
dementia
care
models.
We
want
to
look
at
equity
across
our
homes.
R
We've
also
brought
in
things
like
memory,
music
memory
programs
and
we've
done
at
carl
lodge
we've
done
a
dance
program
with
our
residents,
so
we
are
looking
at
a
lot
of
creative
things
that
enhance
the
overall
well-being
and
person-centered
care
for
our
residents.
And
again
I
want
to
reiterate
that
we
are
committed.
We
want
to
make
this
happen.
The
timing
right
now
is
very
difficult.
R
Our
teams
are
working.
You
know
under
incredible
pressures.
Today
our
directives
change
almost
on
a
weekly
basis
from
the
government.
We
now
have
to
move
forward
with
testing
our
staff
three
times
a
week
when
we're
doing
it
once
a
week,
we're
also
going
to
be
having
to
test
our
designated
caregivers
coming
into
the
homes.
So
what
we're
asking
for
today
is
to
delay
the
deliverable
in
coming
forward
with
a
dementia
care
strategy
for
long-term
care.
Our
team
wants
to
do
this.
You
know
we're
engaged
in
it.
R
We
want
to
make
sure
that
we're
doing
everything
we
can
to
support
the
quality
of
life
for
our
residents.
It's
just
that.
The
timing
right
now
makes
it
difficult
for
us
to
be
moving
forward
on
this.
I
I
do
want
to
share
with
you
that
the
city
of
toronto
went
through
a
similar
process
and
they
were
asked
to
come
forward
with
their
strategy
without
adding
additional
resources
and
what
they've
looked
at
is
they.
G
So
thank
you
for
that.
Mr
oletta.
We
heard
from
one
of
the
delegations.
You
know
it
cost
cost
a
hundred
thousand
dollars,
plus
some
hotel
and
meal
fees,
but
I
think
what
you
just
said
to
us
is:
if
we
were
going
to
implement
something
like
this
in
ottawa,
it
would
it
would
across
our
our
network
of
homes,
if
you
will,
that
would
cost
quite
a
bit
more
than
that.
R
Yes,
council
reagan
based
on
the
information
from
dementia
care
matters
and
the
conversations
they're
talking
about
a
one-to-five
ratio.
Now
it's
not
just
nursing
staff.
It
includes
your
recreation,
your
housekeeping,
your
food
service
staff,
but
it
would
definitely
mean
an
increase
in
our
staffing
levels
to
to
deliver
the
model.
That's
being
discussed
today,.
R
The
commission
is
expected
to
release
the
report
on
april
30th
and
then
from
there.
The
government
would
then
review
that
and
determine
what
the
recommendations
they're
going
to
be
implementing.
I
think
first,
we're
definitely
going
to
see
training
around
ipac
we're
going
to
see
you
know
enhanced
training
in
general
across
the
sector.
I
anticipate
that
the
commission
will
support
the
four
hours
of
care
being
a
municipal
home
or
municipal
homes.
I'm
not
sure
what
our
piece
of
the
pie
will
be.
We
already
staff
higher
than
what
you
see
in
the
for
profits.
R
So
will
we
be
getting
you
know
a
portion
of
that
pie
that's
higher
than
what
we're
getting
today,
or
will
they
be
dividing
that
across
the
long-term
care
sector?
So
again,
there's
a
lot
of
unknown
variables
in
order
to
come
forward
with
what
this
cost
could
look
like
and,
as
I
said
earlier,
we
pay
a
higher
wage
in
what
you're
going
to
see
in
the
not-for-profits
and
the
for-profits
we're
consistent
with
municipal
homes,
but
our
cost
operate
is
higher
based
on
our
wages
and
compensation.
G
So
so
is
it?
Is
it
safe
to
sum
up,
mr
lett,
that
if
you
had
the
additional
time
till
till
the
the
fourth
quarter
of
this
year,
that
you
would
have
all
the
necessary
information
from
the
government
and
you'd
be
able
to
provide
a
more
comprehensive,
realistic
report
about
what
is
what
is
doable
in
ottawa?
Whereas
if
you
go
forward
and
provide
this
prior
to
the
commission's
report,
you
may
have
to
go
back
to
the
drawing
board
once
you
find
out
what
the
lay
of
the
land
is
going
forward
is,
that
is
that
accurate.
R
H
Thank
you
chair.
I
just
want
to
clarify:
do
you
think
that
the
direction
from
the
province
will
be
an
absolute
obstacle
to
or
to
instituting
better
dementia
care
dean?
Or
do
you
think
that
it's
just
simply,
you
know
there
will
be?
There
will
be
new
rules,
new
standards
that
you'll
have
to
comply
with,
and
so
therefore
it
may
change
it.
May
it
may
not
not
necessarily
the
model
and
how
we
move
forward.
H
I
mean
you
know
we've,
we
know
what
that
looks
like,
but
that,
but
that
other
things
may
take
precedence
is
that
standards
may
take
precedence.
Is
that
what
I'm
hearing,
or
I
just
wonder
and
I'll,
tell
you
why
I'm
asking,
because
I
think
it's,
I
think
it's
a
legitimate
concern.
If,
if
that
is
if
that
is
the
concern,
I
just
wonder
how
others
are
moving
forward
at
a
time
of
that
that
same
uncertainty.
So
I'm
just
unclear
on
on
that.
R
R
So
again,
our
team
is
very
concerned
that
we're
we're
not
we're
unaware
of
where
the
government
is
going
to
take
long-term
care.
We
know
that
there's
a
real
focus
on
it
and
that
we
have
to
go
through
change
in
long-term
care.
We
just
need
to
know
what
is
the
government
going
to
mandate
us
to
do
so?
We
know
where
our
capacity
is
to
move
in
the
direction
around
how
we
transform
long-term
care.
H
And
I
know
that
you
pointed
out
that
you
know
that
the
costs
would
be,
I
think,
you'd
said
about
1.3
million
for
30
bed
unit,
but
but
if
and
when
you
do
come
forward
depending
on
the
outcome
of
today,
you
will
have
to
take
into
account
the
the
savings
that
the
other
care
homes
have
have
seen
is
that
is
that
correct?
I
mean
we've.
We've
heard
that
from
I
think
we
we
have
evidence
from
all
of
them,
that
the
savings
actually
outweighed
the
the
upfront
costs.
R
Yeah
so
cheerleader
to
counselor
mckinney.
We
would
have
to
look
at
that
in
more
detail.
I
mean,
there's,
you
know
11
homes
in
the
province
of
which
not
all
of
them
are
up
and
running
to
full
capacity.
I
know
renfrew
county
has
been
in
discussions
and
they've
signed
agreements
that
those
homes
haven't
moved
forward.
Yet
so
I
would
we
would
like
to
see
more
data
around
where
potential
savings
would
be
to
factor
it
into
the
overall
program.
R
R
It
means
everybody
in
the
home
is
focusing
on
providing
the
care
to
residents,
so
jobs,
change,
staffing
levels
would
change
and
there's
an
extensive
investment
in
training
people
and
even
our
recruitment
process
to
make
sure
we're
recruiting
the
right
people
that
are
empathetic
compassionate
and
we
know,
there's
going
to
be
a
huge
strain
on
the
health
care
system
in
meeting
not
only
the
current
but
future
requirements
for
healthcare,
specifically
in
long-term
care.
As
we
add
more
beds
into
the
system.
H
Yeah
well,
thank
you,
and
I
am
you
know,
pleased
to
hear
you
say
it's
about
person-centered
care
and
not
necessarily
the
cost.
I
think
that
we've
learned,
if
nothing
else,
that
to
take
care
of
people,
we
have
to
actually
make
investments
in
people.
So
I
do
appreciate
that
that
that's
that's
how
you're
thinking
just
quickly,
then,
would
you,
when
you
talk
about
an
equitable
approach?
H
H
R
You
know
palliative
care,
so
there's
a
there's,
a
number
of
competing
priorities
that
we
want
to
take
into
account
when
we
put
together
our
strategic
plan
and
obviously
dementia
care
is
huge,
you
know
and
how
we're
going
to
move
forward.
But
it's
the
timing
that
we're
being
asked
to
commit
to
that.
We
don't
have
the
resources
to
make
this
happen
in
a
short
window
and
without
knowing
where
the
province
is
going
to
go.
I
I
think
you
know
it's
not
the
best
use
of
our
time.
R
H
So
if
you're
coming
back
in
q4
with
a
strategy
a
plan,
have
we
then
missed
that
window
for
requesting
that
additional
pressure
in
your
in
your
budget
for
2022,
because
that's
concerning,
if
we
don't,
we
don't
because
then
we're
pushing
it
out
another
year,
you
see
what
I
mean
like
that.
This
is
always
my
concern
right.
It's
you
know
that
it's
not
as
simple
as
you
know,
we
ask
you
for
something
you
come
in
and
you
know
it's
it's.
It
can
roll
out
within
weeks
or
months.
H
R
So
we're
going
to
build
on
what
we're
doing
with
our
own
group,
where
we
brought
together
staff
from
across
the
homes.
So
there
is
some
things
we
will
be
able
to
do
in
2022.
That
will
not
require
a
significant
capital
investment.
You
know
we
can
continue
with
the
training
that
we've
been
doing
in
other
areas
around
dementia
care.
Really,
though,
in
2023
is
where
we
would
be
in
2022.
R
We
will
come
to
council
and
say
this
is
what
we're
looking
at
for
resources,
and
this
is
what
we're
looking
at
for
a
cost
to
roll
this
out,
and
it
wouldn't
necessarily
be
one
home
we'd,
be
looking
at
rolling
it
out
across
long-term
care
and,
as
I
said
earlier,
to
make
it
equitable
for
all
of
our
residents.
You
know
part
of
our
planning
and
I'm
going
off
topic
a
little
bit,
but
part
of
our
planning
is
also
what
our
community
needs.
R
I
heard
us
talking
earlier
today
at
council
meeting
or
a
committee
meeting
about
you
know
special
needs
for
people
living
in
our
community,
and
so
we
want
to
factor
that
into
our
strategic
planning.
So
it's
not
just
about
our
people
that
have
dementia,
but
also
what
are
the
demographics
of
the
people
living
in
our
community
and
are
we
going
to
look
at
specialized
services
for
individuals
within
our
community?
H
Okay,
no
thank
you.
I
appreciate
that.
But
again
I
do
go
back
to
my
concern
that
this
will
get
pushed
out
to
2023.
So
I
think
when
we're
deciding
on
the
date
today
and
how
to
you
know
how
to
approach
this,
we
have
to
know
that
we're
we're
pushing
off
for
another
two
years,
this
type
of
this
type
of
care.
So
that's
that
is
difficult
to
yeah.
R
Just
before
we
close
off,
I
just
like
to
share
with
you.
You
know
we
do
our
annual
satisfaction
survey
and
I
want
to
share
with
you
some
of
the
results
from
that
satisfaction
survey.
So
for
for
me
and
for
our
team,
it's
about
having
a
safe
and
meaningful
place
for
our
residents
to
live.
That's
that's,
ultimately,
one
of
our
key
goals
here,
so
in
our
homes
today,
our
residents
feel
safe.
93
of
our
residents
feel
safe,
and
this
is
in
2020
when
we're
dealing
with
a
pandemic.
So
that's
a
pretty.
R
You
know
solid
number
about
how
people
feel
they're
being
looked
after
in
the
home
and
overall,
as
a
rating
of
a
place
to
live.
We
have
a
92
rating
for
our
residents
living
in
our
homes
today,
and
that
comes
from
residents
and
families
and
also
they
would
recommend
our
homes
to
family
and
friends.
We
have
a
94
rating,
so
our
homes,
you
know,
despite
the
fact
that
we
want
to
move
forward
in
terms
of
enhancing
our
quality
care
for
residents.
H
Absolutely-
and
you
know
I
I
in
no
way
intended
to
suggest
that
that
wasn't
the
case.
We
know
that
the
outcomes
from
our
homes
are
significantly
better
than
privately
run
homes
and
we've
seen
those
surveys
in
the
past
and
we've
always
had
those
those
high
satisfaction
numbers
so
yeah
in
in
no
way
is
this
an
indictment
on
the
work
that
is
being
done
in
our
long
term
care
homes.
It's
just
looking
at
a
model
that
we
know
for
people
with
dementia
makes
their
end
of
life.
You
know
that
much
better.
H
I
Thank
you
very
much.
I
think
that
a
lot
of
us
feel
a
sense
of
disappointment
that
when
we
listen
to
what's
going
on
like
at
the
gleep
center
and
and
from
across
the
province
in
places
where
they've
implemented
this
program,
and
then
we
listen
to
your
concerns,
I
it
you
know
you
can't
help
but
feel
like
off.
I
I
met,
I
think,
it's
now
two
years
ago,
with
with
these
very
people-
and
I
you
know
we
were
talking
about
it,
then,
and
so
it
is
tough
to
to
listen
to
you
know
not
that
I
don't
get
it
in
terms
of
what
you're
discussing,
but
I
just
want.
I
think
people
really
need
to
feel
that
they
residents
need
to
know
that
we're
dedicated
to
looking
and
implementing
the
butterfly
model.
I
You
know,
notwithstanding
the
fact
that
we
do
have
to
look
at
what
the
province
puts
out
in
terms
of
changes
for
for
legislation,
because
obviously
something
has
to
get
has
to
be
done
better.
I'm
not
saying
necessarily
that
we've
done
things
wrong,
but
just
overall
in
the
province
that's
pretty
clear,
but
I
I
but,
but
we
can
make
people's
lives
better,
and
I
think
that
that's
what
we're
getting
at
and
that's
why
this
motion
is
here
today.
I
So
what
kind
of
indication
can
we
give
that?
Yes,
we're
pretty
serious
about
this?
That
and
I
and
I
get
that
you've
already
made
a
couple
of
steps,
but
and
and
it's
it's
in
you've
been
through
a
lot.
There's
no
doubt
about
it.
This
covet
challenge,
for
you
has
been
tremendous,
but
what
can
we
tell
people
that
were
you
know
that
that
have
to
wait
longer
that
we're
committed
to
going
this
direction.
R
Well,
chair,
lulav
to
chair
kevin
or
councillor
kavanaugh.
I
I
want
to
reiterate
to
the
group
that
our
team
wants
to
do
better.
I
mean
we
constantly.
Long-Term
care
is
looking
to
make
quality
improvement
within
our
homes,
and
our
team
wants
to
be
able
to
move
forward.
We
started
some
really
good
ground
work
and
then,
of
course,
we
got
hit
with
the
pandemic.
So
I
want
to
reassure
a
committee
that
we
want
to
come
back
around
and
give
you
a
fulsome
plan
about
where
we
want
to
go.
I
Is
there
any
way
we
can
be
proactive
and
tell
the
province?
This
is
the
direction
we
want
to
go
notwithstanding
that
they're
they're
going
to
have
some
changes
but
to
to
look
at
this
I
mean
I
want
this
for
the
whole
province
and
we
only
have
control
over
our
four
facilities.
But
can
we
ask
them
that
we
could
be
a
pilot
project
so
that
that
what
the
commission
recommends
in
terms
of
changes
that
we
can
do
that
double
of
of
having
those
changes
and
doing
this
program.
R
Making
sustainable
changes
to
long-term
care
and
we're
all
pushing
in
the
same
direction
around
improvements,
increasing
our
staffing
levels,
more
training,
nurse
practitioners,
there's
a
number
of
things
that
we're
putting
on
the
table.
That
will
have
a
significant
impact
on
the
quality
of
life
for
residents,
and
I
think
we
need
to
continue
to
advocate
where
we
can
to
be
promoting
changes
to
long-term
care.
I
Yeah,
I
agree,
it's
just
is
one
of
the
first
things
that
I
did
when
I
got
elected
was
meet
with
with
with
a
group
of
of
dedicated
women
who
had
gone
through
so
much
for
their
own
family
members,
usually
their
husbands
and
and
the
stories
they
had.
It
was
pretty
tough
and
they
want
to
see
a
permanent
change.
I
So
we
were
talking
about
this
before
covet
and
we
did
we've
met
and,
of
course
this
has
been
a
bumpy
ride
for
this
last
year.
There's
no
doubt
about
it,
but
I
think
we
need
to
keep
that
light
on
and
and
show
that
we're
we're
truly
looking
at
this
direction
that
we're
totally
committed
and
also
push
with
the
province
and
I'm
not
kidding.
Maybe
we
should
tell
them
look.
We
could
be
the
pilot
project
for
this,
with
the
with
the
double
whammy
of
having
better
standards
overall
and
frankly,
more
money.
I
R
M
Thanks
chair
dean,
I
would
like
to
reiterate
what
my
colleagues
are
saying.
I
think
I
understand
what
you're
talking
about
staffing
and
waiting
for
the
report,
but
I
think
that
we
are
going
to
miss
an
opportunity
here.
If
it's
not
going
to
be
before
2023,
I
think
we
should
implement
a
pilot
project
pick
a
home
use,
many
of
the
methods
that
have
been
tried
and
true
we
have
people
who
have
already
done
it
here
in
ottawa.
M
M
I
think
that'll
give
us
a
leg
up
on
the
work
we're
going
to
be
implementing
in
2023.
So
if
I
can
again
reiterate,
I
think
that
that's
what
we
should
be
doing
now.
We
know
it
works
sitting
I
mean,
and
I
appreciate
you
doing
work
with
the
amo,
but
I
think
we
know
what
works.
We've
got
four
homes,
pick
one:
let's
implement
a
pilot
project
to
get
the
province
on
board
and
start
the
work
now,
so
we
can
tell
our
residents
that
we
have
we
we're
doing
this.
M
I
I
don't
really
want
to
tell
my
residents
I
that
it's
going
to
be
2023.
and
that's
really
all
I'm
going
to
say
on
it.
I
would
really
like
to
see
this
push
forward
in
some
capacity,
even
if
we
have
to
use
some
experts
from
other
homes
like
the
gleep
center,
maybe
it's
coming
in
as
advocates
or
advisors.
M
Well,
we
can
do
consultation
virtually
you
know
the
people
who
are
doing
it
can
consult
with
some
of
the
people
on
the
floor.
Information
can
be
imparted
different
ways
to
plant
seeds
to
tap
into
resources
that
you
have
existing
in
homes,
because
some
of
the
caregivers,
I'm
sure,
have
some
ideas
of
their
own,
but
I
think
that,
let's
be
innovative.
Let's
you
know,
let's
not
continue
to
put
up
obstacles
and
that's
not
to
diminish
the
amount
of
work.
M
I
know
that
you're
doing
in
the
homes,
but
let's
start
thinking
about
outside
the
box,
because
we're
dealing
with
people
here
and
people
at
the
end
of
their
life.
So
with
all
due
respect,
I
think
I
think
we
can
do
a
little
bit
more.
I
would
hope
I'm
not
wrong
there,
but
I
will
defer
to
you
dean,
but
I
I
know
that
that
there's
a
lot
of
bright
people
who
want
to
do
the
right
thing
and
are
ready
to
do
it
so
I'll
just
leave
it
there
thanks.
M
Yeah,
just
I
I
think
two
points
I
think
one
is
you
know,
the
butterfly
model
is
a
specific
model
of
care.
You
know
patented
training
etc,
and
I
think
what
would
be
helpful
is
you
know,
for
dean
and
the
group
to
provide
an
update
to
you
on
all
of
the
things
that
the
team
is
doing
in
the
context
of
covet
as
we
actually
move
forward.
M
But
the
one
thing
that
I
think
council
also
needs
to
and
committee
needs
to
be
aware
of-
is
that
we
have
made
a
significant
investment
this
year
in
long-term
care
to
off-staff
and
redeploy
resources
into
long-term
care
to
deal
with
the
pandemic
and
the
level
of
care
and
the
the
circumstances
that
we
have
right
in
the
home
right
now.
We
are
still
continually
in
in
isolation
and
in
and
out
of
isolation.
So
those
conditions
which
means
people
are
you
know
in
ppe.
M
People
are
not
allowed
the
flexibility
that
a
lot
of
the
model
demands,
so
the
ability
for
us
to
start
a
pilot
without
even
really
understanding
the
money
and
the
conditions
that
we
would
need
would
be
extremely
extremely
difficult
right
now,
because
we
still
have
the
budget
pressures
that
we
have
not
funded
currently
in
the
budget
just
to
address
the
basic
care.
So
I
think
what
dean's
trying
to
say
and
and
is
that
those
conditions
for
us
to
be
successful
need
to
be
in
place.
M
But
in
no
means
does
it
stop
the
quality
of
care
that
we've
been
providing
and
their
person-centered
care
that
they
started
before
covet
and
are
continuing
to
do.
And
I
think,
if
council
and
committee
had
a
sense
of
some
of
the
activities
that
we're
doing
and
and
produced,
you
know
an
update
on
that.
That
would,
you
know,
give
you
some
confidence
that
the
level
of
care
and
and
the
services
and
supports
that
we're
providing.
M
A
A
G
Just
a
couple
of
quick
comments
on
wrap
up,
if
you
will
on
on
the
motion.
First
of
all,
don
and
dean
wearing
my
other
hat
as
as
chair
of
public
health,
I
I'm
well
aware
of
what's
going
on
in
the
homes
in
terms
of
of
the
extra
effort
that's
been
put
on
to
respond
to
covin
and
and
how
that's
really
stretched
staff
and
and
and
management,
and
and-
and
you
know,
the
excellent
job
that
you're
doing
in
that
regard.
G
G
So
yes,
this
is
going
somewhat
more
slowly
than
people
would
like
it
to
go.
I
understand
that
we
all
have
personal
connections.
We
all
have
stories.
I
watched
my
grandmother
slip
into
dementia
long
before
we
really
understood
what
that
meant,
and
I
would
have
hoped
that
she
could
have
had
some
sort
of
appropriate
and
proper
care
to
assist
her
with
that.
We
all
have
relatives
and
friends
and
family
members
that
have
gone
through
this,
but
you
know
to
ask
staff
to
go
out
and
do
something
and
and
not
properly
equipping
them
to
do.
G
The
job
is
not
going
to
get
us
the
result
that
we
want.
So
I
would
urge
people
to
support
staff's
recommendation,
which
is
to
give
them
a
little
bit
more
time
to
collect
the
relevant
information
to
to
find
out
what
the
government
has
has
in
terms
of
both
obligations
going
forward
for
people
operating
homes
and
also
the
resources
that
they're
going
to
provide,
and,
at
the
end
of
the
day,
I
I
believe
that
will
allow
staff
to
bring
us
a
more
robust,
substantive,
practical
report
that
we
can.
H
Yeah
just
very
quickly,
thank
you.
Thank
you,
chair,
thank
you
to
everyone
who
came
out
to
speak
today
and
for
colleagues
for
weighing
in
on
this.
I
think
it's
an
important
conversation
and
well,
I
may
not
agree
with
pushing
back
the
timeline,
I'm
going
to
support
the
amendment.
The
amending
motion,
I
don't
want
to
take
a
chance
that
you
know
they
both
will
fail
and
then
we
will
be
left
without
any
direction
to
to
staff
to
start
seriously.
H
A
A
A
It
was
on
the
accessibility
advisory
committee,
so
we've
appointed
a
new
member
from
the
reserve
list.
This
is
dr
holly
ellingwood,
who
is
an
accessibility
advocate
and
lgbtq2s
advocate
here
in
orleans
and
was
instrumental
in
the
raising
of
the
pride
flag
for
the
first
time
here
in
orleans,
she'll
be
a
wonderful
addition
to
the
community
and
I'm
looking
forward
to
working
with
her
as
part
of
the
aac.
A
Is
there
any
other
business
seeing
none
on
adjournment?
Is
the
motion
carried
married?
Thank
you.
Everyone.
The
next
meeting
of
the
community
and
protective
services
committee
is
scheduled
for
friday
march
26
2020.
The
joint
cpsc
fedco
meeting
will
take
place
on
tuesday
march
2nd
2021..
Thank
you
to
all
members
and
previous
chairs
for
your
help.
Throughout
this
meeting
it
was
my
first
chairing
this
meeting,
so
I
truly
truly
appreciate
your
help
and
guidance
throughout
it.
Thank
you
very
much
and
we'll
see
you
guys
on
march,
2nd
thanks
good
job
thanks.